monday.com has become the central hub for managing marketing projects, campaigns, and cross-functional collaboration. What I like most is the flexibility. We can customise boards, workflows, automations, and dashboards to fit the way our team works rather than changing our processes to fit the software.

The automations save a significant amount of time by reducing manual updates and keeping projects moving without constant follow-up. The visibility across projects is also excellent. Stakeholders can quickly see priorities, progress, ownership, and deadlines in one place.

As a marketing team, we use monday.com to manage campaign planning, content production, approvals, and reporting. The combination of multiple views, integrations, and reporting dashboards helps us stay organised and aligned while scaling our workload. Review collected by and hosted on G2.com.

The biggest downside is that the platform can feel overwhelming at first because of the number of features and customisation options available. More advanced workflows require some setup time and training to get the most value from them. As teams scale, costs can also increase, and there is still room for improvement in advanced reporting and dashboard customisation. Review collected by and hosted on G2.com.

Day to Day - User friendly and easy to update (aka create living documents)

Integrations - Outside of integrating notifications with email, I don't use any which is a good because that means the product has everything we need

Performance - Very fast and reliable for the amount of data it stores. I have only experienced about 4 down times that lasted at most 30 mins in 4 years of use.

Pricing - we are a non-profit and get a discount, which is great, but since we have rolled out Monday.com to the whole organization it has become pricier and the version we are on only allows so much data to be stored. I don't think the organization I am at can afford to increase to be able to store more data.

Onboarding - default upon set up is notifications get sent to your email (aka helpful that it immediately integrates with one of the most used communication tool

AI/Intelligence - I just tested out the AI feature today and was pretty impressed. Definitely helpful to have AI built into products. My company is just starting to push AI use more, so I will need to do more experimenting to do feedback, but again I think having AI built into products is the most ideal in terms of time savings Review collected by and hosted on G2.com.

Day to Day - Some times changes happen that impact things I use and do everyday and I don't know about it. I am personally really flexible so it doesn't bother me that much, but I have other teammates that it bothers more. A Monday.com board visible to all Monday.com users to see with columns for last updated and drop downs or something for most likely impact on your work day would be helpful. Or potentially a pop up box that can't be exited without scrolling to the bottom of most recent updates. Emails about updates definitely don't work because they are not popping up when I'm using the product. I use another product that uses the pop-up box described above and it works great.

Integrations - I don't use these since Monday.com pretty much has everything I need, so nothing to dislike here

Performance - The expensiveness of data storage, but not sure if I can change that

Pricing/ROI - Same as above

Support/Onboarding - It would be cool if suggestions for improvement were put in a Monday.com board visible for all users of Monday.com to see, so we can see the status of a request (waiting to be reviewed by IT, being reviewed, waiting for management approval, waiting for development, not doing, combined into another request (and automatically assign the requester to that combined request)). I think big companies struggle with being able to identify real issues users have and make changes because the frontline people don't always pass suggestions along to the right person and has to go through too many tiers. Might be a good way to show your clients how much value Monday.com can provide and hold the company accountable to customer support and solving issues.

AI/Intelligence - Need to try using more to provide better feedback, but doesn't feel as user friendly/intuitive as it could be Review collected by and hosted on G2.com.

You can adapt boards to project management, client work, finance processes, recruiting, approvals, and more without needing separate tools and Routine actions such as status updates, notifications, task assignments, and reminders can be automated with little effort. Review collected by and hosted on G2.com.

Automations are easy to create, but complex multi-step business processes can hit platform limits or require workarounds and integrations. Review collected by and hosted on G2.com.

You can customize the boards and groups to fit exactly what you need, and the automations really help save time by instantly updating everyone in the group about any changes. The implementation process was straightforward; when I first set it up, even people who were completely unfamiliar with the platform and not very tech-savvy were able to get onboarded with minimal assistance. The customer support is excellent, with an almost immediate response time that resolves issues nearly every time. I use it daily to manage all finance, accounting, and administrative processes. As for integrations, once you get used to them, they become easier to set up. However, the new 'help me build with AI' feature can sometimes alter your intended workflow, requiring you to redo things manually, but overall, it's manageable. Review collected by and hosted on G2.com.

Setting up dashboard views can occasionally be quite challenging. While Vibe offers all the necessary features for app creation, I found that the beta version was plagued with numerous bugs. Review collected by and hosted on G2.com.

I can design my own automations and workflows. I am able to set it up such that it notifies me when I need to do something, without cluttering up my vision with future tasks. I love that I can use integrations to automatically send emails at the appropriate place int he workflow. Review collected by and hosted on G2.com.

It has recently become glitchy in displaying subtasks on a dashboard. The subtask lines show up, but the subtask names don't show up unless I hover over them, and then not always. Also Monday.com is rather expensive for my one-person business. Review collected by and hosted on G2.com.

What I like best about monday Work Management is how easy it is to manage and track leads throughout the sales process. We use it as a central place to capture enquiries, assign leads to team members, track follow-ups, and monitor pipeline progress. The customisable boards and status updates give us clear visibility into where every lead sits, helping ensure opportunities don't get missed. It has improved organisation, accountability, and response times while giving management a real-time view of the sales pipeline. Review collected by and hosted on G2.com.

monday Work Management is highly customisable, but that can make the initial setup and organisation of lead pipelines take some time. As boards grow and more statuses, automations, and custom fields are added, it can require ongoing maintenance to keep everything clean and easy to navigate. Reporting is strong, but some more advanced views and dashboards can take time to configure properly. Overall, these are minor challenges compared to the value it provides. Review collected by and hosted on G2.com.

Monday.com has become an essential tool for managing our projects and daily operations. The platform is intuitive, highly customizable, and easy to implement across different teams

Its automation features save a significant amount of time, while the dashboards provide clear visibility into project progress and team workloads Review collected by and hosted on G2.com.

While Monday Work Management is highly flexible and customizable, some advanced features require a learning curve and can take time to configure properly. New users may initially feel overwhelmed by the number of options available, especially when building complex workflows or automations

The main downside is that as teams grow and require more advanced functionality, the pricing can become relatively expensive. Additionally, setting up sophisticated automations and dashboards may require some initial investment in time to fully leverage the platform's capabilities. Despite these points, the overall value and productivity gains make it a worthwhile solution. Review collected by and hosted on G2.com.

What i like the most is the easy user interface. It's super intuitive, clean and has held up as the most used tool in our marketing team for the past 4 years.

I also like the automations and the extensive integrations list. We integrate with Slack which is essential for notifications.

We use it for reporting for our organic socials and for tracking marketing projects across our global team. Review collected by and hosted on G2.com.

I think the connections between different boards can be a bit less clanky.

I also think it would be great if the boards synched quicker/ without having to refresh as we often have multiple people work in the same board at the same time. Review collected by and hosted on G2.com.

What I like best about monday Work Management is how it brought structure and visibility to a team workflow that previously lived across disconnected tools, spreadsheets, and informal communication threads. I work as a Customer Support Representative at Alarm Masters, a security alarm monitoring company based in Colombia serving North American clients, and our team of approximately 19 agents relies on monday Work Management daily to track cases, manage follow-up tasks, coordinate escalations, and monitor workload distribution across the team.

The feature I return to most consistently is the customizable boards. Before monday Work Management, tracking open follow-up tasks — payment arrangements on past-due monitoring accounts, scheduled callbacks, pending account modifications — meant relying on personal notes, calendar reminders, or Salesforce task fields that weren't always visible to the broader team. Monday's boards gave us a shared, real-time view of every open item across the team, organized by status, priority, and owner. Nothing falls through the cracks the way it did before because every task is visible to everyone who needs to see it.

The automation layer has also been a significant time saver. We use automations to trigger status notifications when a follow-up task is approaching its due date, to reassign items when an agent is unavailable, and to move tasks automatically through workflow stages as their status changes. These automations removed a layer of manual coordination that previously required a supervisor to manage manually throughout the day.

The dashboard feature has given our team leadership a real-time view of workload distribution across all 19 agents — who has the most open items, which task types are accumulating, and where bottlenecks are forming — without requiring anyone to compile that information manually. Before monday Work Management, that kind of visibility simply didn't exist in a format our team could act on quickly.

After consistent daily use, what I appreciate most is how monday Work Management fits around the way our team actually works rather than forcing us to adapt to a rigid system. The no-code customization means our boards, automations, and dashboards reflect our real workflow — not a generic template — which is why our team adopted it quickly and continues to rely on it every day. Review collected by and hosted on G2.com.

The most consistent frustration our team has encountered with monday Work Management over our time using it at Alarm Masters is the learning curve tied to board structure and scalability. When we first implemented the platform, individual agents started creating their own boards organically for different task types — follow-up tracking, collections cases, account modification requests, escalation logs — and within a few weeks we had multiple boards doing almost the same thing with different status labels, different column structures, and no single place to see overall team progress. The platform gives you tremendous freedom to build, but that freedom works against you if you don't establish standardization upfront. Consolidating those boards into a coherent, scalable structure took approximately three to four weeks of cleanup and required buy-in from the entire team to adopt consistent naming conventions, status values, and column types across all boards.

Automation reliability has also been an occasional frustration. Our team relies heavily on automations to trigger due date notifications, reassign tasks when agents are unavailable, and move follow-up items through workflow stages automatically. On most days these automations run without issue, but we have experienced intermittent delays — particularly during periods of higher platform load — where automations fire later than expected or require a manual trigger to execute. For a customer support team managing time-sensitive follow-ups on active alarm monitoring accounts, even a 30 to 60 minute automation delay can affect the timeliness of a customer callback or a collections follow-up.

The mobile app experience is the third area where monday Work Management falls short of the desktop version for our use case. Updating task statuses, adding comments, and viewing dashboards on mobile works adequately, but the mobile app lacks the full functionality of the desktop — the automations editor, certain column types like formula columns, and board template access are all unavailable on mobile. For agents who occasionally need to check or update their boards outside of regular hours, the mobile experience is functional but noticeably limited compared to what the desktop offers.

None of these issues have been significant enough to reduce our team's overall reliance on the platform — but they are real friction points that teams should be aware of and plan around during implementation and ongoing daily use Review collected by and hosted on G2.com.

Monday.com provides visual dashboards that provide a clear overview of tasks, deadlines, and progress, ensuring everyone stays aligned. I can easily check on progress on a project without having to wait for an update from the Project Manager. I can quickly view our accounts payable, pull up invoices and problem solve with our customers, again without having to wait for input from acccounting. Monday.com tools make project management and working between sales and operations a more efficient and smoother process. I use Monday.com every day Review collected by and hosted on G2.com.

I do not have any real dislikes about Monday.com. Perhaps the only downside is there is a bit of a learning curve to set up project workflows. It is not 100% intuitive but to be fair the learning curve on other platforms is equal or a higher bar. Review collected by and hosted on G2.com.