Monday helps us manage our campaigns and projects effectively in our Marketing Team. It is a very easy tool to use. I like the automation features, they help us scale our projects and never miss any deadlines. We use the tool daily as part of our Marketing Operations. Implementing the tool was very easy and didn't require steep knowledge. The tool integrates with other applications such as SharePoint, HubSpot, etc. This helps us see the actual work that's done by any of our team members. Review collected by and hosted on G2.com.

The downsides is not being able to manage notifications from updates. I feel notifications are not necessary if one is actively working on Monday already. Unless a team member is not on the application, then they can receive notifications. Review collected by and hosted on G2.com.

We adopted monday.com in Q3 2023 to streamline our marketing best practices and to better organize, categorize, and distribute our workload. We also use monday.com for all the forms and requests we receive as a marketing team, and it has helped us track project status and timelines more easily. The automations within the forms allow us to limit the amount of back and forth we have between the leaders in our company. There have been a few times when the monday.com platform has been down for bugs or issues. The status of the performance is always updated and communicated promptly, and I really appreciate the status option where we can see the troubleshooting in real time. Review collected by and hosted on G2.com.

I don’t have much experience with the integrations; however, the one time I tried to link my Outlook calendar or Calendly account, I was blocked because I didn’t have the correct permissions. Even after working with our IT team to fix the issue, it still wouldn’t connect. That said, I haven’t tried again since then.

Overall, the support we’ve received through monday.com could be improved. We’ve been enterprise users since late 2023 (possibly early 2024), and we didn’t receive any onboarding or introductory support. Everything we’ve learned and currently do in monday.com has come from hands-on practice and a lot of trial and error. It wasn’t until April of this year that we were introduced to our account representative, and we were limited to three 1-hour sessions that had to be completed within 30 days.

I think this would have been much more helpful if we’d had a consistent rep checking in with us and someone we could reach out to with questions whenever we needed assistance or guidance. As enterprise users, the price feels fair for the features we receive; I just think more consistent support from a dedicated support specialist would make a big difference. Review collected by and hosted on G2.com.

I love the gamification for my team when they need to complete tasks. It’s also great that the status items are so easy for the team to update. Review collected by and hosted on G2.com.

I dislike that the AI integrations seem to take too long to load. For example, when I ask for AI insights, it’s often quicker to pull the files myself and upload them into an AI agent with a screenshot. I actually did this because the “thinking” was taking too long.

Also, the automations and AI features don’t seem as easy to navigate as the standard automations. For a task as important as automation, they should be clearer and easier to understand. AI is great, but it’s always “trust, but verify.” Review collected by and hosted on G2.com.

I really like that it’s live—when I enter updates, everyone else can see them instantly. Since everything stays up to date, our team communicates more smoothly and we avoid duplicating work. The Excel integration feels seamless, and the AI intelligence is genuinely helpful when we’re working through changes and updates. Using it every day keeps everyone on track, aligned, and moving forward together. The platform’s bright color-coding and clean aesthetic make tracking project statuses and team workloads easy at a glance. You can build robust, no-code automations to handle repetitive tasks (e.g., notifying the next person in a workflow when a task is completed). You can tailor almost every column, tag, and view. Pricing is fair. Review collected by and hosted on G2.com.

While visually approachable, mastering the more complex dashboards and integrations can be overwhelming for new users without dedicated setup time Review collected by and hosted on G2.com.

I really enjoy that it's easy to learn and teach my coworkers how to use. I also really appreciate its clean design, and ability to create several boards to organize our onboarding process or our tasks. I think it's a good price, and the AI features are really helpful and allow our team to think further ahead. Review collected by and hosted on G2.com.

I think the only thing that I maybe dislike is I wish there were more math functions. For example, in our budget board I am unable to have it automatically adjust our total budget remaining when I input/link our reciepts to our board. So we are left to do the math ourselves which can take a long time. Review collected by and hosted on G2.com.

As the Network Administrator for a regional disaster recovery network serving more than 200 churches, nonprofits, and community partners across Western North Carolina, I use Monday.com virtually every day for almost every aspect of my job. It has become much more than a project management tool—it's our network database, operations hub, reporting system, and collaboration platform.

When we first adopted Monday.com, there was a learning curve because I was building an interconnected system rather than a few simple boards. Monday.com's support team was excellent throughout that process, helping me work through challenges as I learned the platform. My director also made the wise decision to have me serve as the primary administrator during implementation, which allowed us to build a consistent architecture instead of disconnected boards. Today, nearly everything is connected through automations, linked boards, and dashboards.

One of my favorite features is the AI Agents. I've created Agents that research grant opportunities and populate our grants pipeline, clean up data, and analyze hundreds of coordinator reports to evaluate engagement with our partner organizations. Those insights help leadership understand where we're investing our time and which communities need more attention.

I also love the flexibility of integrations and automations. Our Network Coordinators' Google Calendar events automatically create records in Monday, trigger reporting forms, and feed leadership dashboards. Instead of spending hours collecting monthly reports, much of the information is captured as people simply do their work.

The mapping feature has also become an important tool for us. We map our network partners across the region to better visualize coverage, identify gaps, and support planning during disaster recovery.

Another feature I use constantly is exporting to Excel. I appreciate that I can quickly move data between Monday and Excel whenever I need to perform deeper analysis, create pivot tables, or prepare reports for leadership. It gives me the flexibility to use the best tool for the task without duplicating data.

I've built workflows for grants, disaster recovery projects, volunteer coordination, partner onboarding, reporting, warehouse requests, and collaboration with outside organizations. I also love that I can securely share boards and information with external partners, allowing everyone to work from the same source of truth.

The biggest benefit is the return on investment. Through automation and thoughtful workflow design, our nonprofit has been able to accomplish work that would have required additional staff, while improving reporting, collaboration, and visibility across our entire network.

Monday.com has grown alongside our organization. We started with a handful of boards, and today it supports nearly every major workflow in our disaster recovery network. I honestly open it every morning and work in it throughout the day—it's where our work happens. I really love it. THere's nothing you can't build. We don't have the CRM but I was able to create one with integrations and automations!

Performance has been good. Once a day it seems that it gets slow, b ut that may be because I have it open in about 4 browsers on any given day, and go back and forth on my three screens. It is really the most valuable tool i have at my disposal. All of my deliverables are supported and tracked with it. Review collected by and hosted on G2.com.

Honestly, my "complaints" are really signs of how much I enjoy the platform. I find myself wanting more AI credits because the Agents save so much time, and I'd love the ability to purchase additional credits for just my department or even my own account. I also enjoyed building a custom app, but when I discovered I couldn't publish it, I put the project on hold. I'd love to see more opportunities for administrators to build and deploy custom solutions without needing enterprise-level licensing.

I am not an admin yet, but I am the whole organization's super user. Review collected by and hosted on G2.com.

What I like most about monday.com is how easy it is to keep track of tasks and projects. Everything is in one place, which makes it much easier to stay organized and see what everyone is working on. I also like that it's flexible and can be adapted to different workflows, so it works well for different teams and projects. Overall, it helps save time and improves collaboration. Review collected by and hosted on G2.com.

Sometimes there are too many notifications and updates, which can make it hard to focus on what's important. I also think some features are not very intuitive, so it takes a bit of time to learn how everything works. Review collected by and hosted on G2.com.

Monday Work Management is intuitive, modern, and keeps all of my projects organized in one place. It makes it easy to see what needs to be done, who owns each task, and when deadlines are approaching. The visibility across every project keeps the team aligned, eliminates confusion about next steps, and helps ensure nothing falls through the cracks. Review collected by and hosted on G2.com.

The AI credit limit is reached too quickly, which limits how often I can use one of the platform's most valuable features. Increasing the available AI credits or offering more flexibility would make the experience even better. Review collected by and hosted on G2.com.

monday.com has become the central hub for managing marketing projects, campaigns, and cross-functional collaboration. What I like most is the flexibility. We can customise boards, workflows, automations, and dashboards to fit the way our team works rather than changing our processes to fit the software.

The automations save a significant amount of time by reducing manual updates and keeping projects moving without constant follow-up. The visibility across projects is also excellent. Stakeholders can quickly see priorities, progress, ownership, and deadlines in one place.

As a marketing team, we use monday.com to manage campaign planning, content production, approvals, and reporting. The combination of multiple views, integrations, and reporting dashboards helps us stay organised and aligned while scaling our workload. Review collected by and hosted on G2.com.

The biggest downside is that the platform can feel overwhelming at first because of the number of features and customisation options available. More advanced workflows require some setup time and training to get the most value from them. As teams scale, costs can also increase, and there is still room for improvement in advanced reporting and dashboard customisation. Review collected by and hosted on G2.com.

Day to Day - User friendly and easy to update (aka create living documents)

Integrations - Outside of integrating notifications with email, I don't use any which is a good because that means the product has everything we need

Performance - Very fast and reliable for the amount of data it stores. I have only experienced about 4 down times that lasted at most 30 mins in 4 years of use.

Pricing - we are a non-profit and get a discount, which is great, but since we have rolled out Monday.com to the whole organization it has become pricier and the version we are on only allows so much data to be stored. I don't think the organization I am at can afford to increase to be able to store more data.

Onboarding - default upon set up is notifications get sent to your email (aka helpful that it immediately integrates with one of the most used communication tool

AI/Intelligence - I just tested out the AI feature today and was pretty impressed. Definitely helpful to have AI built into products. My company is just starting to push AI use more, so I will need to do more experimenting to do feedback, but again I think having AI built into products is the most ideal in terms of time savings Review collected by and hosted on G2.com.

Day to Day - Some times changes happen that impact things I use and do everyday and I don't know about it. I am personally really flexible so it doesn't bother me that much, but I have other teammates that it bothers more. A Monday.com board visible to all Monday.com users to see with columns for last updated and drop downs or something for most likely impact on your work day would be helpful. Or potentially a pop up box that can't be exited without scrolling to the bottom of most recent updates. Emails about updates definitely don't work because they are not popping up when I'm using the product. I use another product that uses the pop-up box described above and it works great.

Integrations - I don't use these since Monday.com pretty much has everything I need, so nothing to dislike here

Performance - The expensiveness of data storage, but not sure if I can change that

Pricing/ROI - Same as above

Support/Onboarding - It would be cool if suggestions for improvement were put in a Monday.com board visible for all users of Monday.com to see, so we can see the status of a request (waiting to be reviewed by IT, being reviewed, waiting for management approval, waiting for development, not doing, combined into another request (and automatically assign the requester to that combined request)). I think big companies struggle with being able to identify real issues users have and make changes because the frontline people don't always pass suggestions along to the right person and has to go through too many tiers. Might be a good way to show your clients how much value Monday.com can provide and hold the company accountable to customer support and solving issues.

AI/Intelligence - Need to try using more to provide better feedback, but doesn't feel as user friendly/intuitive as it could be Review collected by and hosted on G2.com.