--- title: monday AI Work Platform Reviews meta\_title: 'monday AI Work Platform Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 17114 reviews by the users' company size, role or industry to find out how monday AI Work Platform works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 17114 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Project, Portfolio & Program Management url: https://www.g2.com/categories/project-portfolio-program-management --- ### monday AI Work Platform Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find monday AI Work Platform to be **easy to use** , enhancing organization and streamlining project management effectively. [(3935 mentions)](https://www.g2.com/products/monday-com/reviews?filters%5Bsentiment_snippet%5D=1057948&qs=pros-and-cons#reviews) Users highlight the **effective cross-functional collaboration** in monday AI Work Platform, enhancing project management and team communication. [(2721 mentions)](https://www.g2.com/products/monday-com/reviews?filters%5Bsentiment_snippet%5D=1056211&qs=pros-and-cons#reviews) Users love the **efficiency of clean workflows and automations** for managing complex projects seamlessly in monday AI Work Platform. [(2666 mentions)](https://www.g2.com/products/monday-com/reviews?filters%5Bsentiment_snippet%5D=1059426&qs=pros-and-cons#reviews) Users value how monday AI Work Platform enhances **organization** and keeps teams coordinated with easy access to information. [(2606 mentions)](https://www.g2.com/products/monday-com/reviews?filters%5Bsentiment_snippet%5D=1054544&qs=pros-and-cons#reviews) Users value the **clean workflows and automation** provided by monday AI Work Platform for efficient task management. [(2368 mentions)](https://www.g2.com/products/monday-com/reviews?filters%5Bsentiment_snippet%5D=1058133&qs=pros-and-cons#reviews) Users note the **missing messaging features** and challenging upgrade requirements, limiting their overall experience with monday AI. [(1681 mentions)](https://www.g2.com/products/monday-com/reviews?filters%5Bsentiment_snippet%5D=1054865&qs=pros-and-cons#reviews) Users find a **steep learning curve** due to implementation challenges and slow performance with large datasets. [(1163 mentions)](https://www.g2.com/products/monday-com/reviews?filters%5Bsentiment_snippet%5D=1054710&qs=pros-and-cons#reviews) Users find the **limited features** of monday AI Work Platform insufficient for comprehensive reporting and essential functionalities. [(1003 mentions)](https://www.g2.com/products/monday-com/reviews?filters%5Bsentiment_snippet%5D=1057551&qs=pros-and-cons#reviews) Users find the **interface not intuitive** , facing challenges with complex workflows and basic functionalities. [(822 mentions)](https://www.g2.com/products/monday-com/reviews?filters%5Bsentiment_snippet%5D=1056163&qs=pros-and-cons#reviews) Users find the **limited customization** options frustrating, hindering efficiency and collaboration across teams. [(728 mentions)](https://www.g2.com/products/monday-com/reviews?filters%5Bsentiment_snippet%5D=1055214&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of monday AI Work Platform ##### 1. Ease of Use Users find monday AI Work Platform to be **easy to use** , enhancing organization and streamlining project management effectively. [ See 3935 mentions ](https://www.g2.com/products/monday-com/reviews?filters%5Bsentiment_snippet%5D=1057948&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.0/5 "Indispensable for cross-functional teams" What do you like about monday AI Work Platform? Monday does what it says on the box, bringing clarity and oversight to projects, regardless of what business unit is responsible. From being able to a ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Best way to track our work!" What do you like about monday AI Work Platform? Suggestions to better AI and automation usage according to our needs and demands. Easily communication with the AI assistant. ##### 2. Team Collaboration Users highlight the **effective cross-functional collaboration** in monday AI Work Platform, enhancing project management and team communication. [ See 2721 mentions ](https://www.g2.com/products/monday-com/reviews?filters%5Bsentiment_snippet%5D=1056211&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.0/5 "Indispensable for cross-functional teams" What do you like about monday AI Work Platform? Monday does what it says on the box, bringing clarity and oversight to projects, regardless of what business unit is responsible. From being able to a ![Guss W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guss W.") GW Guss W. Mid-Market (51-1000 emp.) 5.0/5 "Simplifies Workflows with Efficient Automation" What do you like about monday AI Work Platform? I love how monday Work Management simplifies my day with automation. Automation is the best thing since spreadsheets! It alleviates the need for me to ##### 3. Project Management Users love the **efficiency of clean workflows and automations** for managing complex projects seamlessly in monday AI Work Platform. [ See 2666 mentions ](https://www.g2.com/products/monday-com/reviews?filters%5Bsentiment_snippet%5D=1059426&qs=pros-and-cons#reviews) See Related User Reviews ![Heather B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heather B.") HB Heather B. Small-Business (50 or fewer emp.) 5.0/5 "Monday is our "Work Bible"" What do you like about monday AI Work Platform? It helps us keep all of our projects organized. It is where we can store all information in one place which makes project management easier. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.0/5 "Indispensable for cross-functional teams" What do you like about monday AI Work Platform? Monday does what it says on the box, bringing clarity and oversight to projects, regardless of what business unit is responsible. From being able to a ##### 4. Organization Users value how monday AI Work Platform enhances **organization** and keeps teams coordinated with easy access to information. [ See 2606 mentions ](https://www.g2.com/products/monday-com/reviews?filters%5Bsentiment_snippet%5D=1054544&qs=pros-and-cons#reviews) See Related User Reviews ![Heather B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Heather B.") HB Heather B. Small-Business (50 or fewer emp.) 5.0/5 "Monday is our "Work Bible"" What do you like about monday AI Work Platform? It helps us keep all of our projects organized. It is where we can store all information in one place which makes project management easier. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.0/5 "Indispensable for cross-functional teams" What do you like about monday AI Work Platform? Monday does what it says on the box, bringing clarity and oversight to projects, regardless of what business unit is responsible. From being able to a ##### 5. Task Management Users value the **clean workflows and automation** provided by monday AI Work Platform for efficient task management. [ See 2368 mentions ](https://www.g2.com/products/monday-com/reviews?filters%5Bsentiment_snippet%5D=1058133&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.0/5 "Indispensable for cross-functional teams" What do you like about monday AI Work Platform? Monday does what it says on the box, bringing clarity and oversight to projects, regardless of what business unit is responsible. From being able to a ![Skyler C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Skyler C.") SC Skyler C. Mid-Market (51-1000 emp.) 5.0/5 "Extremely good work management tool" What do you like about monday AI Work Platform? It’s incredibly easy to track project progress, build workflows and integrate new employees into the business, and setting up automations save me a lo ### 5 Cons or Disadvantages of monday AI Work Platform ##### 1. Missing Features Users note the **missing messaging features** and challenging upgrade requirements, limiting their overall experience with monday AI. [ See 1681 mentions ](https://www.g2.com/products/monday-com/reviews?filters%5Bsentiment_snippet%5D=1054865&qs=pros-and-cons#reviews) See Related User Reviews ![Skyler C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Skyler C.") SC Skyler C. Mid-Market (51-1000 emp.) 5.0/5 "Extremely good work management tool" What do you dislike about monday AI Work Platform? That when you import sheets it adds as a new group and does not give the option to update one of the existing groups. Also the fact that I don't have ![Guss W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guss W.") GW Guss W. Mid-Market (51-1000 emp.) 5.0/5 "Simplifies Workflows with Efficient Automation" What do you dislike about monday AI Work Platform? Subitems of subitems could help a few of our workflows, but we've been able to work around it. ##### 2. Learning Curve Users find a **steep learning curve** due to implementation challenges and slow performance with large datasets. [ See 1163 mentions ](https://www.g2.com/products/monday-com/reviews?filters%5Bsentiment_snippet%5D=1054710&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") I Verified User Mid-Market (51-1000 emp.) 4.0/5 "Indispensable for cross-functional teams" What do you dislike about monday AI Work Platform? Like any platform with capability, Monday can be a steep learning curve at times. Generally, the day to day is functional, but be prepared to invest t ![Guss W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guss W.") GW Guss W. Mid-Market (51-1000 emp.) 5.0/5 "Simplifies Workflows with Efficient Automation" What do you dislike about monday AI Work Platform? Subitems of subitems could help a few of our workflows, but we've been able to work around it. ##### 3. Limited Features Users find the **limited features** of monday AI Work Platform insufficient for comprehensive reporting and essential functionalities. [ See 1003 mentions ](https://www.g2.com/products/monday-com/reviews?filters%5Bsentiment_snippet%5D=1057551&qs=pros-and-cons#reviews) See Related User Reviews ![Guss W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guss W.") GW Guss W. Mid-Market (51-1000 emp.) 5.0/5 "Simplifies Workflows with Efficient Automation" What do you dislike about monday AI Work Platform? Subitems of subitems could help a few of our workflows, but we've been able to work around it. ![Mouhsine D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mouhsine D.") MD Mouhsine D. Small-Business (50 or fewer emp.) 5.0/5 "Can't Imagine running my business without Monday" What do you dislike about monday AI Work Platform? a bit pricy and if they can allow sending emails series. at the moment we use a third party to solve that lack ##### 4. Not Intuitive Users find the **interface not intuitive** , facing challenges with complex workflows and basic functionalities. [ See 822 mentions ](https://www.g2.com/products/monday-com/reviews?filters%5Bsentiment_snippet%5D=1056163&qs=pros-and-cons#reviews) See Related User Reviews ![Guss W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guss W.") GW Guss W. Mid-Market (51-1000 emp.) 5.0/5 "Simplifies Workflows with Efficient Automation" What do you dislike about monday AI Work Platform? Subitems of subitems could help a few of our workflows, but we've been able to work around it. ![Thami R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Thami R.") TR Thami R. Mid-Market (51-1000 emp.) 5.0/5 "Monday.com is a great project management tool for our Marketing Team" What do you dislike about monday AI Work Platform? The downsides is not being able to manage notifications from updates. I feel notifications are not necessary if one is actively working on Monday alre ##### 5. Limited Customization Users find the **limited customization** options frustrating, hindering efficiency and collaboration across teams. [ See 728 mentions ](https://www.g2.com/products/monday-com/reviews?filters%5Bsentiment_snippet%5D=1055214&qs=pros-and-cons#reviews) See Related User Reviews ![Guss W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guss W.") GW Guss W. Mid-Market (51-1000 emp.) 5.0/5 "Simplifies Workflows with Efficient Automation" What do you dislike about monday AI Work Platform? Subitems of subitems could help a few of our workflows, but we've been able to work around it. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 5.0/5 "Easy to Use, Customizable, Needs Better Board Connectivity" What do you dislike about monday AI Work Platform? I find it hard to connect items across different boards. Where there might be a communication topic which is going internally and externally, I need t ![Erin M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erin M.") EM Erin M. Director of Finance Small-Business (50 or fewer emp.) 6/17/2026 "User-Friendly, Fast, and Reliable—Monday.com Has Everything We Need" 5/5 What do you like best about monday AI Work Platform? Day to Day - User friendly and easy to update (aka create living documents) Integrations - Outside of integrating notifications with email, I don't use any which is a good because that means the product has everything we need Performance - Very fast and reliable for the amount of data it stores. I have only experienced about 4 down times that lasted at most 30 mins in 4 years of use. Pricing - we are a non-profit and get a discount, which is great, but since we have rolled out Monday.com to the whole organization it has become pricier and the version we are on only allows so much data to be stored. I don't think the organization I am at can afford to increase to be able to store more data. Onboarding - default upon set up is notifications get sent to your email (aka helpful that it immediately integrates with one of the most used communication tool AI/Intelligence - I just tested out the AI feature today and was pretty impressed. Definitely helpful to have AI built into products. My company is just starting to push AI use more, so I will need to do more experimenting to do feedback, but again I think having AI built into products is the most ideal in terms of time savings Review collected by and hosted on G2.com. What do you dislike about monday AI Work Platform? Day to Day - Some times changes happen that impact things I use and do everyday and I don't know about it. I am personally really flexible so it doesn't bother me that much, but I have other teammates that it bothers more. A Monday.com board visible to all Monday.com users to see with columns for last updated and drop downs or something for most likely impact on your work day would be helpful. Or potentially a pop up box that can't be exited without scrolling to the bottom of most recent updates. Emails about updates definitely don't work because they are not popping up when I'm using the product. I use another product that uses the pop-up box described above and it works great. Integrations - I don't use these since Monday.com pretty much has everything I need, so nothing to dislike here Performance - The expensiveness of data storage, but not sure if I can change that Pricing/ROI - Same as above Support/Onboarding - It would be cool if suggestions for improvement were put in a Monday.com board visible for all users of Monday.com to see, so we can see the status of a request (waiting to be reviewed by IT, being reviewed, waiting for management approval, waiting for development, not doing, combined into another request (and automatically assign the requester to that combined request)). I think big companies struggle with being able to identify real issues users have and make changes because the frontline people don't always pass suggestions along to the right person and has to go through too many tiers. Might be a good way to show your clients how much value Monday.com can provide and hold the company accountable to customer support and solving issues. AI/Intelligence - Need to try using more to provide better feedback, but doesn't feel as user friendly/intuitive as it could be Review collected by and hosted on G2.com. What problems is monday AI Work Platform solving and how is that benefiting you? Monday.com has helped solve communication and documentation, which is one of the biggest struggles that organizations face. Day to Day - Everybody used to have everything in excel spreadsheets (some only accessible to individuals and some shared) and even centralized spreadsheets were hard to update. Because Monday.com is so user friendly now people actually update statuses and do more with the information quicker with subitems (create step by step checklists) and updates that can easily time stamp instructions. Reducing the number of clicks and movements to perform tasks consistently is huge Integrations - N/A Performance - N/A Pricing/ROI - solving communication and documentation problems is a huge return on investment Support/Onboarding - I have noticed Forms have improved drastically to rival form software like Cognito AI/Intelligence - I know this will improve Monday.com and ensure it continues to stay a very helpful tool in a changing landscape. Keep developing this part! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Ankit S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ankit S.") AS Ankit S. Financial Analyst Small-Business (50 or fewer emp.) 6/16/2026 Guest users or non-business users of the software, not included in G2 scores. "A Powerful Platform for Managing Work and Teams" 5/5 What do you like best about monday AI Work Platform? You can adapt boards to project management, client work, finance processes, recruiting, approvals, and more without needing separate tools and Routine actions such as status updates, notifications, task assignments, and reminders can be automated with little effort. Review collected by and hosted on G2.com. What do you dislike about monday AI Work Platform? Automations are easy to create, but complex multi-step business processes can hit platform limits or require workarounds and integrations. Review collected by and hosted on G2.com. What problems is monday AI Work Platform solving and how is that benefiting you? helps solve the problem of fragmented work tracking and lack of visibility across teams. Before using it, project information, deadlines, approvals, and task ownership were often spread across spreadsheets, emails, and chat tools. monday centralizes this information into a single platform, making it easier to track progress, identify bottlenecks, and maintain accountability. UI / UX One of monday's strongest features is its intuitive and highly visual interface. The platform is easy for new users to navigate, and customizable views such as Kanban, Timeline, Calendar, and Gantt charts allow different teams to work in the format that best suits their needs. This reduces training time and encourages user adoption. Integrations The platform integrates well with commonly used business applications such as Microsoft 365, Google Workspace, Slack, Zoom, and CRM systems. These integrations reduce manual data entry and help keep information synchronized across tools, improving overall operational efficiency. Performance The system generally performs well for day-to-day task and project management. Boards, dashboards, and automations are responsive, allowing teams to manage workflows without significant delays. Performance remains reliable for most small and mid-sized organizations, though very large workspaces may require careful structure and governance. Pricing / ROI While monday can become more expensive as team size and feature requirements grow, the return on investment is often justified through improved productivity, reduced administrative effort, better visibility into project status, and fewer missed deadlines. The platform helps teams spend less time coordinating work and more time executing it. Support / Onboarding The onboarding experience is straightforward due to the platform's user-friendly design, extensive knowledge base, templates, and training resources. Customer support is generally responsive, and organizations can often deploy the platform quickly without requiring significant technical expertise. AI / Intelligence The AI capabilities help automate repetitive tasks, generate content, summarize information, and assist with workflow management. While the AI features are still evolving compared to some dedicated AI platforms, they provide practical productivity benefits by reducing manual work and helping users interact with data more efficiently. Overall, monday Work Management delivers the most value by improving visibility, collaboration, and process standardization across teams while remaining flexible enough to support a wide range of business workflows. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Renee H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Renee H.") RH Renee H. Head of Business Operations Small-Business (50 or fewer emp.) 11/5/2025 "Customizable Boards and Time-Saving Automations Make Work Effortless" 4.5/5 What do you like best about monday AI Work Platform? You can customize the boards and groups to fit exactly what you need, and the automations really help save time by instantly updating everyone in the group about any changes. The implementation process was straightforward; when I first set it up, even people who were completely unfamiliar with the platform and not very tech-savvy were able to get onboarded with minimal assistance. The customer support is excellent, with an almost immediate response time that resolves issues nearly every time. I use it daily to manage all finance, accounting, and administrative processes. As for integrations, once you get used to them, they become easier to set up. However, the new 'help me build with AI' feature can sometimes alter your intended workflow, requiring you to redo things manually, but overall, it's manageable. Review collected by and hosted on G2.com. What do you dislike about monday AI Work Platform? Setting up dashboard views can occasionally be quite challenging. While Vibe offers all the necessary features for app creation, I found that the beta version was plagued with numerous bugs. Review collected by and hosted on G2.com. What problems is monday AI Work Platform solving and how is that benefiting you? The platform allows me to track the entire back office process, from creating invoices and monitoring their status changes to managing payment terms. It also provides access to all accounting and administrative information, including insurance policies and employee documents. Everything is visible, always up to date, and available in real time. Review collected by and hosted on G2.com. Show More 6/12/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Marie P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marie P.") MP Marie P. Managing Member Small-Business (50 or fewer emp.) 8/2/2026 "Custom Automations make my work more efficient" 4/5 What do you like best about monday AI Work Platform? I can design my own automations and workflows. I am able to set it up such that it notifies me when I need to do something, without cluttering up my vision with future tasks. I love that I can use integrations to automatically send emails at the appropriate place int he workflow. Review collected by and hosted on G2.com. What do you dislike about monday AI Work Platform? It has recently become glitchy in displaying subtasks on a dashboard. The subtask lines show up, but the subtask names don't show up unless I hover over them, and then not always. Also Monday.com is rather expensive for my one-person business. Review collected by and hosted on G2.com. What problems is monday AI Work Platform solving and how is that benefiting you? Monday.com lets me see what I need to do when I need to do it, without cluttering my to-do list with future tasks, and without me forgetting to do them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Harrison T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Harrison T.") HT Harrison T. Web Designer Design Small-Business (50 or fewer emp.) 6/8/2026 "Excellent for Managing and Tracking Sales Leads" 5/5 What do you like best about monday AI Work Platform? What I like best about monday Work Management is how easy it is to manage and track leads throughout the sales process. We use it as a central place to capture enquiries, assign leads to team members, track follow-ups, and monitor pipeline progress. The customisable boards and status updates give us clear visibility into where every lead sits, helping ensure opportunities don't get missed. It has improved organisation, accountability, and response times while giving management a real-time view of the sales pipeline. Review collected by and hosted on G2.com. What do you dislike about monday AI Work Platform? monday Work Management is highly customisable, but that can make the initial setup and organisation of lead pipelines take some time. As boards grow and more statuses, automations, and custom fields are added, it can require ongoing maintenance to keep everything clean and easy to navigate. Reporting is strong, but some more advanced views and dashboards can take time to configure properly. Overall, these are minor challenges compared to the value it provides. Review collected by and hosted on G2.com. What problems is monday AI Work Platform solving and how is that benefiting you? Monday Work Management helps us solve the challenge of tracking and managing leads in a structured way. Before implementing it, lead information could be spread across emails, notes, and conversations, making it harder to maintain visibility and follow up consistently. We now use Monday to capture enquiries, assign ownership, track pipeline stages, schedule follow-ups, and monitor lead activity in one place. This has improved accountability, increased visibility across the team, and reduced the risk of leads being overlooked, helping us manage our sales process more efficiently. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Radu C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Radu C.") RC Radu C. Administrative Manager Small-Business (50 or fewer emp.) 6/8/2026 "Intuitive, Customizable Project Management with Time-Saving Automation" 5/5 What do you like best about monday AI Work Platform? Monday.com has become an essential tool for managing our projects and daily operations. The platform is intuitive, highly customizable, and easy to implement across different teams Its automation features save a significant amount of time, while the dashboards provide clear visibility into project progress and team workloads Review collected by and hosted on G2.com. What do you dislike about monday AI Work Platform? While Monday Work Management is highly flexible and customizable, some advanced features require a learning curve and can take time to configure properly. New users may initially feel overwhelmed by the number of options available, especially when building complex workflows or automations The main downside is that as teams grow and require more advanced functionality, the pricing can become relatively expensive. Additionally, setting up sophisticated automations and dashboards may require some initial investment in time to fully leverage the platform's capabilities. Despite these points, the overall value and productivity gains make it a worthwhile solution. Review collected by and hosted on G2.com. What problems is monday AI Work Platform solving and how is that benefiting you? Monday Work Management helps us centralize project planning, task management, and team collaboration in a single platform. It improves visibility across ongoing projects, reduces manual follow-ups through automation, and ensures that deadlines and responsibilities are clearly tracked. It also streamlines resource planning, travel coordination, and operational workflows, allowing our teams to work more efficiently and make better-informed decisions Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Johanna K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Johanna K.") JK Johanna K. Public Relations Coordinator Faculty Student Council of Humanities Enterprise (\> 1000 emp.) 7/16/2026 "Intuitive UI, Powerful Automations, and Integrations That Keep Our Team on Track" 4.5/5 What do you like best about monday AI Work Platform? What i like the most is the easy user interface. It's super intuitive, clean and has held up as the most used tool in our marketing team for the past 4 years. I also like the automations and the extensive integrations list. We integrate with Slack which is essential for notifications. We use it for reporting for our organic socials and for tracking marketing projects across our global team. Review collected by and hosted on G2.com. What do you dislike about monday AI Work Platform? I think the connections between different boards can be a bit less clanky. I also think it would be great if the boards synched quicker/ without having to refresh as we often have multiple people work in the same board at the same time. Review collected by and hosted on G2.com. What problems is monday AI Work Platform solving and how is that benefiting you? The biggest one is project management and social media reporting. But that's just for the marketing team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Diego Alejandro S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Diego Alejandro S.") DS Diego Alejandro S. Customer Support Representative Restaurants Small-Business (50 or fewer emp.) 4/28/2026 "Replaced scattered notes and Slack reminders with one organized, automated workflow system" 3.5/5 What do you like best about monday AI Work Platform? What I like best about monday Work Management is how it brought structure and visibility to a team workflow that previously lived across disconnected tools, spreadsheets, and informal communication threads. I work as a Customer Support Representative at Alarm Masters, a security alarm monitoring company based in Colombia serving North American clients, and our team of approximately 19 agents relies on monday Work Management daily to track cases, manage follow-up tasks, coordinate escalations, and monitor workload distribution across the team. The feature I return to most consistently is the customizable boards. Before monday Work Management, tracking open follow-up tasks — payment arrangements on past-due monitoring accounts, scheduled callbacks, pending account modifications — meant relying on personal notes, calendar reminders, or Salesforce task fields that weren't always visible to the broader team. Monday's boards gave us a shared, real-time view of every open item across the team, organized by status, priority, and owner. Nothing falls through the cracks the way it did before because every task is visible to everyone who needs to see it. The automation layer has also been a significant time saver. We use automations to trigger status notifications when a follow-up task is approaching its due date, to reassign items when an agent is unavailable, and to move tasks automatically through workflow stages as their status changes. These automations removed a layer of manual coordination that previously required a supervisor to manage manually throughout the day. The dashboard feature has given our team leadership a real-time view of workload distribution across all 19 agents — who has the most open items, which task types are accumulating, and where bottlenecks are forming — without requiring anyone to compile that information manually. Before monday Work Management, that kind of visibility simply didn't exist in a format our team could act on quickly. After consistent daily use, what I appreciate most is how monday Work Management fits around the way our team actually works rather than forcing us to adapt to a rigid system. The no-code customization means our boards, automations, and dashboards reflect our real workflow — not a generic template — which is why our team adopted it quickly and continues to rely on it every day. Review collected by and hosted on G2.com. What do you dislike about monday AI Work Platform? The most consistent frustration our team has encountered with monday Work Management over our time using it at Alarm Masters is the learning curve tied to board structure and scalability. When we first implemented the platform, individual agents started creating their own boards organically for different task types — follow-up tracking, collections cases, account modification requests, escalation logs — and within a few weeks we had multiple boards doing almost the same thing with different status labels, different column structures, and no single place to see overall team progress. The platform gives you tremendous freedom to build, but that freedom works against you if you don't establish standardization upfront. Consolidating those boards into a coherent, scalable structure took approximately three to four weeks of cleanup and required buy-in from the entire team to adopt consistent naming conventions, status values, and column types across all boards. Automation reliability has also been an occasional frustration. Our team relies heavily on automations to trigger due date notifications, reassign tasks when agents are unavailable, and move follow-up items through workflow stages automatically. On most days these automations run without issue, but we have experienced intermittent delays — particularly during periods of higher platform load — where automations fire later than expected or require a manual trigger to execute. For a customer support team managing time-sensitive follow-ups on active alarm monitoring accounts, even a 30 to 60 minute automation delay can affect the timeliness of a customer callback or a collections follow-up. The mobile app experience is the third area where monday Work Management falls short of the desktop version for our use case. Updating task statuses, adding comments, and viewing dashboards on mobile works adequately, but the mobile app lacks the full functionality of the desktop — the automations editor, certain column types like formula columns, and board template access are all unavailable on mobile. For agents who occasionally need to check or update their boards outside of regular hours, the mobile experience is functional but noticeably limited compared to what the desktop offers. None of these issues have been significant enough to reduce our team's overall reliance on the platform — but they are real friction points that teams should be aware of and plan around during implementation and ongoing daily use Review collected by and hosted on G2.com. What problems is monday AI Work Platform solving and how is that benefiting you? The core problem monday Work Management solves for our team at Alarm Masters is the lack of shared visibility that used to define how we tracked open tasks, follow-ups, and escalations across our team of approximately 19 customer support agents. Before monday Work Management, every agent managed their own follow-up workload independently — through personal notes, calendar reminders, and informal Slack messages — which meant that open items tied to active customer accounts were invisible to anyone except the individual agent handling them. When an agent was unavailable, tasks fell through the cracks, follow-up calls didn't happen on time, and customers with active billing disputes or unresolved alarm monitoring issues had to call back in to chase resolutions that should have been proactive. Monday Work Management solved that visibility problem entirely. Every open follow-up task — payment arrangements on past-due monitoring accounts, scheduled callbacks, pending account modifications, escalation tracking — now lives on a shared board that the entire team and our supervisors can see in real time. The benefit to me personally is confidence that nothing I'm responsible for will slip past a due date unnoticed, because the platform surfaces upcoming and overdue items automatically and triggers automated notifications before a deadline is missed. The automation layer has directly addressed the coordination overhead that used to sit on our supervisors. Before monday Work Management, redistributing tasks when an agent was unavailable required a supervisor to manually identify what was open, who could take it, and then communicate that reassignment through Slack or a direct message. Now those reassignments happen automatically based on rules we configured upfront, which has freed our supervisors to focus on higher-value coaching and escalation management rather than daily task logistics. The dashboard reporting has also benefited our team leadership significantly. Before monday Work Management, understanding the team's overall workload distribution required manually compiling information from multiple sources — a process that was time-consuming and always slightly outdated by the time it was complete. Now our supervisors have a live dashboard showing how many open items each agent has, which task types are accumulating, and where bottlenecks are forming, all updated in real time without any manual reporting work. The cumulative benefit across all of these improvements is a customer support operation that is more organized, more accountable, and more responsive than it was before monday Work Management was in place — and our customers notice the difference in the form of faster follow-throughs and fewer instances of having to call back about an issue that should have already been resolved Review collected by and hosted on G2.com. Show More 6/4/2026 Current UserValidated ReviewerSource: Thank You page ![Jena R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jena R.") JR Jena R. VP Strategic Account Management & Validations Small-Business (50 or fewer emp.) 1/30/2025 "Streamlining workflows with Monday.com" 5/5 What do you like best about monday AI Work Platform? Monday.com provides visual dashboards that provide a clear overview of tasks, deadlines, and progress, ensuring everyone stays aligned. I can easily check on progress on a project without having to wait for an update from the Project Manager. I can quickly view our accounts payable, pull up invoices and problem solve with our customers, again without having to wait for input from acccounting. Monday.com tools make project management and working between sales and operations a more efficient and smoother process. I use Monday.com every day Review collected by and hosted on G2.com. What do you dislike about monday AI Work Platform? I do not have any real dislikes about Monday.com. Perhaps the only downside is there is a bit of a learning curve to set up project workflows. It is not 100% intuitive but to be fair the learning curve on other platforms is equal or a higher bar. Review collected by and hosted on G2.com. What problems is monday AI Work Platform solving and how is that benefiting you? We are a global company working across many time frames, Monday.com helps us communicate about projects, workflows and our accounts receivable system. It allows me to quickly see project updates, status and timeframes. I can easily communicate with our operations team about incoming projects - giving them visibily to the sales pipeline. Review collected by and hosted on G2.com. Show More 5/4/2026 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Andrew M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andrew M.") AM Andrew M. Copywriter Mid-Market (51-1000 emp.) 6/17/2026 "Easy Filtering and Automations That Streamline Task Assignment" 5/5 What do you like best about monday AI Work Platform? I like how easy it is to filter work by anything including department, work type, urgency. The automations also make it easier to assign tasks to other employees, especially those that are part of a lifecycle for a task Review collected by and hosted on G2.com. What do you dislike about monday AI Work Platform? In some cases the pages don't always refresh often enough. This lack of speed of the refresh can sometimes mean that people who approve and review my work don't always see it straight away. It can lead to my work being reviewed up to 2-3 days later because it didn't show up in their my work board straight away. Review collected by and hosted on G2.com. What problems is monday AI Work Platform solving and how is that benefiting you? It speeds up my process of finding work to do and prioritising which tasks are more important. There's no need for me to waste time looking at a list of tasks and identifying them in order of priority or urgency. That's all done for me. Review collected by and hosted on G2.com. 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