![CARISSA S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CARISSA S.") CS CARISSA S. VP, Chief Client Officer Small-Business (50 or fewer emp.) 11/15/2018 "A flexible & innovative tool for an innovative small business" 5/5 What do you like best about monday AI Work Platform? Monday.com offers a lot of great functionality and continues to grow and evolve. They consistently announce new features, offer easy to schedule support calls and make their users feel listened to. That's a lot for platform to offer, especially as our team understand the software development side! Our business wouldn't function with many of the clunkier project management and CRM tools, which is why we love Monday.com. The platform is wholly customizable and allows us to function in an agile and responsive fashion - which is critical to our business day-to-day. Review collected by and hosted on G2.com. What do you dislike about monday AI Work Platform? There are some tools that are so close to working the way we need them to. In particular the calendar function - which with some better integration could serve to help us with forecasting. That said I know this is in the works, so we will be patient. Review collected by and hosted on G2.com. What problems is monday AI Work Platform solving and how is that benefiting you? We introduced Monday.com in an attempt to cut down on the number of disparate tools we were using. Instead of one CRM tool, one resourcing tool, one project management tool and one file sharing tool - Monday can do most of this in one place. The benefit is less places to update for our growing and often remote team, and the ability to foresee even more utility as new features are introduced. Review collected by and hosted on G2.com. Show More Rating Updated (11/5/2025) Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller See what 16680 reviewers think of monday AI Work Platform 4.7 out of 5 ยท Verified reviews from real users [ Read all reviews ](https://www.g2.com/products/monday-com/reviews)