# Best Shared Inbox Software *By [Neeraja Prakash](https://research.g2.com/insights/author/neeraja-prakash)* Shared inbox software provides a collaborative space for teams to answer emails jointly. Shared inboxes can also aggregate multiple email accounts into one inbox for streamlined management. Businesses will often have a main email account for inquiries or customer service, which different employees can access but cannot collaboratively answer. Shared inbox solutions solve this problem by bringing emails into a space that allows teams to work together on answering outside inquiries while simultaneously offering the benefits that come with crowdsourcing knowledge and communicating in-app. They also provide tools to build workflows and tasks around email inquiries. Shared inboxes pull emails from email accounts provided by [email software](https://www.g2.com/categories/email) providers where they can be discussed and answered collaboratively. Otherwise, these products are standalone solutions that will sometimes integrate with [CRM software](https://www.g2.com/categories/crm) to create a seamless record of organization-customer interactions. They will also integrate with [task management software](https://www.g2.com/categories/task-management) to allow users to easily create tasks related to email or ticketing. To qualify for inclusion in the Shared Inbox category, a product must: - Collect emails from one or multiple email accounts into a collaborative email client - Provide tools or integrations to create tasks and workflows surrounding email responses - Allow users to communicate with one another inside the application via messaging and/or comments - Enable uses to allocate and divide tasks related to inbox functionality ## Top Shared Inbox Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Front](https://www.g2.com/products/front/reviews) | 4.7/5.0 (2,443 reviews) | Team collaboration inside shared email threads | "[Front: A Blessing for Our Team](https://www.g2.com/survey_responses/front-review-12997871)" | | 2 | [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) | 4.3/5.0 (6,650 reviews) | Multi-channel ticket routing with SLA tracking | "[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)" | | 3 | [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) | 4.4/5.0 (2,820 reviews) | Shared inbox with full CRM context | "[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)" | | 4 | [Missive](https://www.g2.com/products/missive/reviews) | 4.7/5.0 (841 reviews) | Email collaboration with internal chat per thread | "[Managing Patient Follow Ups and Clinic Communication Became More Organized](https://www.g2.com/survey_responses/missive-review-12858905)" | | 5 | [Podium](https://www.g2.com/products/podium/reviews) | 4.5/5.0 (2,025 reviews) | Service business texting with review automation | "[Fees less like a review collection tool and more like a digital front desk](https://www.g2.com/survey_responses/podium-review-12877946)" | | 6 | [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) | 4.6/5.0 (1,251 reviews) | Gmail-native shared inbox with team accountability | "[Effortless Email Management, Enhanced Customer Experience](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024)" | | 7 | [Freshdesk](https://www.g2.com/products/freshdesk/reviews) | 4.4/5.0 (3,676 reviews) | Multi-channel support consolidation with automation | "[A support tool that quietly made our response process less chaotic, smooth, flexible, an](https://www.g2.com/survey_responses/freshdesk-review-12879809)" | | 8 | [Fin](https://www.g2.com/products/fin/reviews) | 4.5/5.0 (3,722 reviews) | AI-first support deflection with shared inbox | "[Finn: Natural Language, Seamless Integrations, Fast Performance & Helpful Support](https://www.g2.com/survey_responses/fin-review-13052905)" | | 9 | [CommBox](https://www.g2.com/products/commbox/reviews) | 4.7/5.0 (48 reviews) | Call-to-digital routing with WhatsApp-first automation | "[CommBox Keeps Us Responsive 24/7 and Capturing Leads Around the Clock](https://www.g2.com/survey_responses/commbox-review-12411407)" | | 10 | [BoldDesk](https://www.g2.com/products/bolddesk/reviews) | 4.5/5.0 (143 reviews) | — | "[BoldDesk: Essential Tool with Room for Interface Improvement](https://www.g2.com/survey_responses/bolddesk-review-13088897)" | --- ## What Are the Most Common Questions About Shared Inbox Software? *AI-generated · Last updated: May 26, 2026* ### Which solution supports multi-channel message management? Based on G2 reviews, several shared inbox tools in this category are used to centralize conversations from more than one channel, but reviewer feedback most often highlights email, chat, SMS, social messaging, and other support streams being handled in one workspace. According to verified users, Front is used to manage email, chats, and integrated apps in one hub, HubSpot Service Hub is praised for centralizing customer communication and support workflows, and Zendesk for Customer Service is frequently mentioned for bringing email, chat, phone, and social interactions into one place. G2 reviewers mention that the main benefit is less context switching, clearer ownership, and fewer missed messages across teams. ### What platform integrates shared inbox with CRM systems? Based on G2 reviews, CRM-connected shared inbox workflows are most clearly associated with products that combine support conversations with broader customer records. According to verified users, HubSpot Service Hub is frequently described as connecting ticketing, shared inbox workflows, and CRM data in one platform, making it easier to track customer history and support context. G2 reviewers also mention Zendesk for Customer Service for integrations with CRM and other business tools, while Hiver is noted for Gmail-based collaboration with integrations to CRMs and related systems. Across reviews, buyers value having customer details, ticket history, and follow-up context connected so teams can respond faster without jumping between disconnected tools. ### Which shared inbox platform offers the most seamless email collaboration? Based on G2 reviews, Front stands out most often for seamless email collaboration. According to verified users, teams use Front to draft emails together, leave internal comments, assign conversations, and coordinate replies without forwarding threads or relying on separate chat tools. G2 reviewers mention that shared drafts, tagging teammates, internal notes, and clear visibility into who owns each conversation make collaboration feel smoother and more organized. Users also describe Front as helpful for reducing duplicated work, improving follow-up, and keeping all communication context in one place. Some reviewers note occasional issues around search, AI responses, or notification behavior, but the collaboration workflow is consistently a core strength in recent feedback. ### Which vendor offers analytics on team email productivity? Based on G2 reviews, multiple vendors in this category offer visibility into team email activity, workloads, and response handling. According to verified users, Front is used to monitor shared inbox progress and team coordination, Hiver is praised for snapshot views, response-time visibility, and analytics inside Gmail-based workflows, and HubSpot Service Hub is often mentioned for team transparency and reporting around support requests. G2 reviewers mention that these analytics features help managers understand ownership, follow-up status, workload distribution, and service performance without relying on disconnected inboxes. For buyers comparing options, the common value is clearer oversight into how teams handle incoming messages and where process bottlenecks may be forming. ### What is the best shared inbox tool for customer support teams? Based on G2 reviews, Front is the strongest recent fit for customer support teams in this dataset because reviewers repeatedly describe it as centralizing communication, improving ownership, and helping teams collaborate on responses. According to verified users, Front supports shared inboxes, internal comments, assignments, automation, and multi-channel communication in ways that reduce missed messages and speed up response handling. G2 reviewers mention benefits such as better visibility, easier teamwork on support emails, and smoother triage of customer issues. Some users also call out room for improvement in areas like AI accuracy, reporting flexibility, or search behavior, but the overall review pattern points to Front as a consistent support-focused option for shared inbox management. **Here are some of the top-rated products on G2:** - [Front](https://www.g2.com/products/front/reviews/front-review-12868121) – used by support teams to centralize email, comments, assignments, and shared ownership - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews/hubspot-service-hub-review-12806607) – helps support teams combine ticketing, automation, and CRM-linked service workflows - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews/zendesk-for-customer-service-review-11792478) – supports high-volume support across email, chat, and social with automation workflows ### Which vendor provides AI-powered email tagging and routing? Based on G2 reviews, Front, HubSpot Service Hub, and Missive all show evidence of AI or automation helping teams manage routing, rules, or inbox organization. According to verified users, Front is often mentioned for AI assistance around rules, summaries, and workflow setup, while HubSpot Service Hub is described as combining automation, ticketing, and AI-powered tools in support operations. G2 reviewers also mention Missive for rules, AI integration, and collaboration features that help teams triage email. Across these reviews, the recurring theme is not just AI for drafting responses, but AI or automation assisting with sorting, assigning, and reducing manual effort in busy shared inbox environments. ### Which tool supports shared inbox for remote teams? Based on G2 reviews, tools in this category support remote teamwork by making inbox ownership, internal comments, and shared visibility easier across distributed teams. According to verified users, Missive is repeatedly described as helping teams collaborate through shared inboxes, internal notes, and assignments without losing context, while Front is praised for internal collaboration on email threads and team coordination from one workspace. G2 reviewers also mention Hiver for shared inbox management directly in Gmail, helping teams assign emails and avoid duplicate work. Buyers evaluating remote-team use cases should look for recurring review themes such as visibility into ownership, centralized communication, and simpler handoffs when multiple people need to work from different locations. ### What platform provides SLA tracking for shared inbox communications? Based on G2 reviews, SLA-style tracking is most clearly associated with support-oriented shared inbox platforms rather than lightweight collaboration-only tools. According to verified users, Zendesk for Customer Service is frequently used for ticket management, ownership, and workflow controls that help teams keep responses on track. G2 reviewers also mention HubSpot Service Hub for support workflows and visibility into service handling, and Freshdesk for organizing tickets, response management, and team coordination in one place. Across the recent reviews, buyers looking for SLA tracking tend to value clear ownership, automation, workload visibility, and structured ticket handling so shared inbox communication is not left unmanaged or delayed. ### What is the most affordable shared inbox software for SMBs? Based on G2 reviews, affordability for SMBs is most often described around tools that deliver shared inbox value without requiring a heavy setup or enterprise-style footprint. According to verified users, Missive is directly described by one recent reviewer as a more affordable alternative after switching from another platform, Hiver is often praised for delivering Gmail-based shared inbox workflows with a fast learning curve, and BoldDesk is noted for strong value and lower-cost positioning compared with larger help desk products. G2 reviewers mention that SMB teams tend to prioritize ease of use, quick setup, and enough collaboration features to avoid missed emails without paying for unnecessary complexity. **Here are some of the top-rated products on G2:** - [Missive](https://www.g2.com/products/missive/reviews/missive-review-12858905) – often used by small teams to unify inboxes, tasks, and collaboration in one affordable workflow - [Hiver](https://www.g2.com/products/hiver/reviews/hiver-review-12722017) – fits Gmail-based teams that want shared inbox organization with lighter onboarding - [BoldDesk](https://www.g2.com/products/bolddesk/reviews/bolddesk-review-12698564) – reviewers highlight strong automation and ticketing value at a more economical price point ### What is the top-rated shared inbox platform for enterprises? Based on G2 reviews, enterprise-oriented shared inbox buyers tend to favor platforms that support multi-channel communication, structured workflows, and cross-team visibility at scale. According to verified users, Front is widely used to centralize team communication, assignments, comments, and automation in one system, while Zendesk for Customer Service is repeatedly highlighted for handling email, chat, social, and phone support within a unified workspace. G2 reviewers also mention HubSpot Service Hub for organizations that want service workflows connected with broader CRM context and automation. Across the review set, enterprise buyers appear to value centralized communication, stronger governance, and collaboration features that reduce duplicate work and keep teams aligned across larger support operations. **Here are some of the top-rated products on G2:** - [Front](https://www.g2.com/products/front/reviews/front-review-12868121) – supports enterprise teams with shared inbox collaboration, internal comments, and workflow visibility - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews/zendesk-for-customer-service-review-11792478) – fits larger operations managing omnichannel support and structured ticket workflows - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews/hubspot-service-hub-review-12806607) – works well for enterprises that want support, automation, and CRM-connected communication together ## G2 Grid® for Shared Inbox Software ![G2 Grid® for Shared Inbox Software plotting products by satisfaction and market presence](https://www.g2.com/categories/shared-inbox/grids.png?focus%5B%5D=10739&focus%5B%5D=574&focus%5B%5D=57328&focus%5B%5D=20351&focus%5B%5D=10366&focus%5B%5D=15945&focus%5B%5D=748&focus%5B%5D=3270) Highlighted products: Front, Zendesk for Customer Service, HubSpot Service Hub, Missive, Podium, Hiver in Gmail, Freshdesk, and Fin. Underlying data: [Grid® JSON](https://www.g2.com/categories/shared-inbox/grids.json?focus%5B%5D=front&focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=hubspot-service-hub&focus%5B%5D=missive&focus%5B%5D=podium&focus%5B%5D=hiver-in-gmail&focus%5B%5D=freshdesk&focus%5B%5D=fin) ## How Many Shared Inbox Software Products Does G2 Track? **Total Products under this Category:** 89 ### Category Stats (Jul 2026) - **Average Rating**: 4.58/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: eDesk (+0.44%) - Among all products in this category, eDesk recorded the largest rating increase compared to last month *Last updated: July 18, 2026* ## How Does G2 Rank Shared Inbox Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 36,600+ Authentic Reviews - 89+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Shared Inbox Software Is Best for Your Use Case? - **Leader:** [Front](https://www.g2.com/products/front/reviews) - **Highest Performer:** [CommBox](https://www.g2.com/products/commbox/reviews) - **Easiest to Use:** [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) - **Top Trending:** [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - **Best Free Software:** [Front](https://www.g2.com/products/front/reviews) --- **Sponsored** ### Pylon Pylon is the only agentic support platform, purpose-built for B2B companies. For leaders scaling AI-native support teams, Pylon lets humans and agents collaborate on customer work – investigating, resolving, and acting on every signal across every channel that matters. Unlike platforms built before the AI era, Pylon enriches every interaction with deep account-level context, automates the low impact customer work, and surfaces answers before your team even has to ask. The result: faster responses, happier customers, and a system that continuously improves itself. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1905&secure%5Bchosen_at%5D=2026-07-18T20%3A53%3A09Z&secure%5Bdisplayable_resource_id%5D=58&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=58&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1265405&secure%5Bresource_id%5D=1905&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fshared-inbox%3Fopen_modal_url%3D%252Fproducts%252Fmojo-helpdesk%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fshared-inbox%2526source%253Dcategory&secure%5Btoken%5D=a7062d43fc83fa6c23d61211649d53341204db334c268239aec53837e9e1211c&secure%5Burl%5D=https%3A%2F%2Fwww.usepylon.com%2F%3Futm_source%3Dg2%26utm_medium%3Dcpc&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Shared Inbox Software Products in 2026? ### 1. [Front](https://www.g2.com/products/front/reviews) Front is a modern customer experience (CX) platform designed to help businesses prioritize customer interactions. This solution provides a unified workspace for managing all customer conversations, including individual inboxes and internal collaboration tools. By offering a single pane-of-glass view of customer interactions, Front enhances agent productivity by minimizing the need for app switching, ensuring that responses are not only fast but also accurate and personalized. The platform is particularly beneficial for customer-first organizations that require a streamlined approach to communication. Front is tailored for businesses of all sizes, from startups to established enterprises, enabling them to manage customer inquiries efficiently. Specific use cases include handling customer support tickets, managing sales inquiries, and facilitating team collaboration on customer-related tasks. This versatility makes Front an essential tool for any organization looking to improve its customer engagement strategies. One of the key features of Front is its advanced AI capabilities. Unlike traditional customer service AI solutions that often adopt a mistakes-first approach, Front AI is designed to start intelligently and continuously improve over time. It learns from every customer interaction in real time, allowing businesses to scale their operations safely from day one. This proactive learning capability ensures that agents have access to relevant insights and suggestions, enhancing their ability to provide exceptional service. Additionally, Front stands out due to its user-friendly interface and ease of configuration. Businesses can customize the platform to fit their unique workflows without the need for extensive IT resources or third-party consultants. This level of control over the customer experience empowers organizations to adapt quickly to changing customer needs and preferences, ultimately fostering stronger relationships with their clients. With over 9,000 businesses, including notable names like ClickUp, Uber Freight, and Reed & Mackay, trusting Front for their customer engagement needs, the platform demonstrates its effectiveness in delivering efficiency and actionable insights. Front is committed to providing industry-leading customer service to all users, regardless of team size, ensuring that every organization can maintain a customer-first approach in their operations. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,443 **How Do G2 Users Rate Front?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.4/10) - **Integrations:** 8.7/10 (Category avg: 8.5/10) - **Trends:** 8.3/10 (Category avg: 8.0/10) - **Performance Tracking:** 8.6/10 (Category avg: 8.3/10) **Who Is the Company Behind Front?** - **Seller:** [Front App](https://www.g2.com/sellers/front-app) - **Company Website:** https://frontapp.com - **Year Founded:** 2014 - **HQ Location:** San Francisco, CA - **Twitter:** @FrontHQ (9,411 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/fronthq/ (536 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Account Manager - **Top Industries:** Logistics and Supply Chain, Computer Software - **Company Size:** 48% Small-Business, 42% Mid-Market #### What Are Front's Pros and Cons? **Pros:** - Ease of Use (165 reviews) - Team Collaboration (145 reviews) - Features (128 reviews) - Communication (127 reviews) - Helpful (97 reviews) **Cons:** - Missing Features (67 reviews) - Email Issues (58 reviews) - Email Management (54 reviews) - Email Management Issues (37 reviews) - Limited Features (35 reviews) ### What Do G2 Reviewers Say About Front? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in Front, enjoying straightforward navigation and efficient team collaboration. - Users value the **team collaboration** aspect of Front, enhancing communication and workflow across the organization. - Users appreciate Front's **clean interface and powerful features** , enhancing team collaboration and streamlining customer communication effectively. - Users value the **seamless communication** in Front, appreciating its integration with tools and efficient email management. - Users find Front's **smart commenting and organizational features** incredibly helpful for streamlined communication and efficiency. **Cons:** - Users express concern over **missing features** like advanced analytics and effective email organization, complicating daily tasks. - Users report **email management issues** due to tagging problems, ineffective search functions, and lack of AI features for efficiency. - Users find **email management cumbersome** , struggling with searching, navigating threads, and forwarding specific messages effectively. - Users face **email management issues** with Front, including difficulties in organization and inconsistent performance. - Users find the **limited features** of Front disappointing, especially given its high pricing for small to medium businesses. #### What Are Recent G2 Reviews of Front? **"[Front: A Blessing for Our Team](https://www.g2.com/survey_responses/front-review-12997871)"** **Rating:** 4.5/5.0 stars *— Zoe M.* [Read full review](https://www.g2.com/survey_responses/front-review-12997871) --- **"[A Powerful Solution for Team Collaboration and Customer Communication](https://www.g2.com/survey_responses/front-review-13019442)"** **Rating:** 5.0/5.0 stars *— Victoire P.* [Read full review](https://www.g2.com/survey_responses/front-review-13019442) --- #### What Are G2 Users Discussing About Front? - [What are some advanced integrations and use cases of Front in managing customer communications in e-commerce?](https://www.g2.com/discussions/what-are-some-advanced-integrations-and-use-cases-of-front-in-managing-customer-communications-in-e-commerce) - [What is Front used for?](https://www.g2.com/discussions/what-is-front-used-for) - 2 comments ### 2. [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) "Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide." **Average Rating:** 4.3/5.0 **Total Reviews:** 6,650 **How Do G2 Users Rate Zendesk for Customer Service?** - **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.4/10) - **Integrations:** 8.2/10 (Category avg: 8.5/10) - **Trends:** 7.7/10 (Category avg: 8.0/10) - **Performance Tracking:** 8.0/10 (Category avg: 8.3/10) **Who Is the Company Behind Zendesk for Customer Service?** - **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk) - **Company Website:** https://www.zendesk.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @Zendesk (102,672 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/418095/ (7,302 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Customer Service Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 45% Mid-Market, 40% Small-Business #### What Are Zendesk for Customer Service's Pros and Cons? **Pros:** - Ease of Use (526 reviews) - Features (402 reviews) - Customer Support (286 reviews) - Helpful (280 reviews) - Ticket Management (252 reviews) **Cons:** - Missing Features (217 reviews) - Limited Features (180 reviews) - Learning Curve (179 reviews) - Limited Customization (159 reviews) - Complexity (139 reviews) ### What Do G2 Reviewers Say About Zendesk for Customer Service? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Zendesk, which facilitates quick responses and organized support workflows. - Users appreciate the **seamless workspaces** in Zendesk, enhancing usability through effective tools like Talk and email ticketing. - Users value the **efficient customer support** provided by Zendesk, appreciating the organized and fast response capabilities. - Users value the **helpful organization** of Zendesk, enabling faster responses and improved customer support management. - Users value the **easy ticket management** in Zendesk, enabling effective collaboration and efficient customer support tracking. **Cons:** - Users express frustration over **missing customizable features** , limiting their ability to manage ticket statuses and updates effectively. - Users find the **limited features** of Zendesk for Customer Service frustrating, impacting usability and efficiency in setup. - Users find the **learning curve steep** for Zendesk's advanced features, posing challenges for those lacking technical expertise. - Users find **limited customization** options for ticket statuses and agent permissions a drawback for their workflows in Zendesk. - Users find Zendesk's **complexity and learning curve** challenging, alongside issues with bugs and limited integrations. #### What Are Recent G2 Reviews of Zendesk for Customer Service? **"[Great Complete CRM](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447)"** **Rating:** 4.5/5.0 stars *— Lisa M.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-4530447) --- **"[Reliable and Flexible Platform That Continues to Evolve](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13112636)"** **Rating:** 4.0/5.0 stars *— Abdallah M.* [Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13112636) --- #### What Are G2 Users Discussing About Zendesk for Customer Service? - [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes - [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes - [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote - [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) - 8 comments, 1 upvote - [What can you do with Zendesk?](https://www.g2.com/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes ### 3. [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth. The platform connects customer service data with information from sales and marketing, providing support representatives with complete customer context. Key Capabilities: Omnichannel Help Desk: Service Hub consolidates support requests from multiple communication channels into a single interface. Teams manage all customer communications without switching between tools, ensuring consistent response quality across channels. AI-Powered Efficiency: The platform includes AI features that automate ticket routing, suggest relevant knowledge base articles, and identify patterns in customer issues to improve resolution speed and support team productivity. Self-Service Tools: Service Hub provides knowledge base creation, chatbot functionality, and customer portal capabilities enabling customers to find answers independently. This reduces ticket volume and support team workload while improving customer satisfaction. Data-Driven Retention: The platform offers customer health scoring, efficiency reporting, and trend analysis that help service leaders identify at-risk accounts, optimize team performance, and connect support activities to business growth metrics. Service Hub vs. Alternatives: Unlike standalone ticketing systems operating in isolation, Service Hub shares customer data with sales and marketing platforms, enabling support teams to see complete customer journey context. Representatives can access purchase history, marketing interactions, and sales conversations without needing to request information from other departments. Service Hub eliminates the need to purchase and integrate separate tools for live chat, knowledge base management, customer feedback collection, and service analytics by providing these capabilities within the unified HubSpot platform. Who Should Use Service Hub: Service Hub serves customer experience leaders seeking to scale support efficiently, support teams needing complete customer context for quality service delivery, and organizations wanting to connect service metrics to retention and growth outcomes. The platform enables CX leaders to focus on efficient reps empowered by AI. Outcome: Service Hub helps teams deliver delightful support at scale with unified customer insights, create efficient reps empowered by AI, and scale their company, not complexity. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,820 **How Do G2 Users Rate HubSpot Service Hub?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.4/10) - **Integrations:** 8.4/10 (Category avg: 8.5/10) - **Trends:** 8.0/10 (Category avg: 8.0/10) - **Performance Tracking:** 8.4/10 (Category avg: 8.3/10) **Who Is the Company Behind HubSpot Service Hub?** - **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot) - **Company Website:** https://hubspot.com - **Year Founded:** 2006 - **HQ Location:** Cambridge, Massachusetts, United States - **Twitter:** @HubSpot (784,270 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/68529/ (12,158 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, Customer Success Specialist - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small-Business, 37% Mid-Market #### What Are HubSpot Service Hub's Pros and Cons? **Pros:** - Ease of Use (325 reviews) - Features (214 reviews) - Helpful (170 reviews) - Efficiency (155 reviews) - Case Management (147 reviews) **Cons:** - Missing Features (117 reviews) - Limited Customization (93 reviews) - Limited Features (88 reviews) - Lack of Features (75 reviews) - Ticket Management (75 reviews) ### What Do G2 Reviewers Say About HubSpot Service Hub? *AI-generated summary from verified user reviews* **Pros:** - Users find HubSpot Service Hub to be **exceptionally easy to use** , streamlining communication and enhancing decision-making effortlessly. - Users value the **seamless integration** of HubSpot Service Hub, enhancing collaboration and insight access across channels. - Users value the **responsive customer support** of HubSpot Service Hub, enhancing their communication and decision-making efficiency. - Users love the **efficiency** of HubSpot Service Hub, which streamlines workflows and enhances productivity significantly. - Users value the **efficient ticketing system** in HubSpot Service Hub for managing customer interactions seamlessly. **Cons:** - Users find the **missing features** in HubSpot Service Hub limiting, especially as needs grow and scalability becomes costly. - Users find the **limited customization** of contacts and designs restrictive, impacting functionality and creative expression. - Users are frustrated by the **limited features** , particularly regarding customization and integration difficulties impacting productivity. - Users face a **lack of features** in HubSpot Service Hub, hindering collaboration and complicating the user experience. - Users find the **ticket management system cumbersome** , with limitations impacting efficiency and data handling. #### What Are Recent G2 Reviews of HubSpot Service Hub? **"[HubSpot Service Hub has helped streamline our support operations significantly. .](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632)"** **Rating:** 4.0/5.0 stars *— Ashish P.* [Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632) --- **"[Ticket management and centralized support with automations that enhance the experience](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)"** **Rating:** 4.5/5.0 stars *— Lizeth M.* [Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336) --- #### What Are G2 Users Discussing About HubSpot Service Hub? - [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) - 3 comments, 1 upvote - [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) - 2 comments, 1 upvote - [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) - 2 comments - [Which of the following features are available on the HubSpot platform?](https://www.g2.com/discussions/which-of-the-following-features-are-available-on-the-hubspot-platform) - 1 comment - [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) - 2 comments ### 4. [Missive](https://www.g2.com/products/missive/reviews) Are you double sending emails? Not knowing who's responding to what, or whether they've responded at all? What if your business could manage all your email accounts, including its shared inboxes like support@, sales@, info@, and accounting@, along with SMS, WhatsApp, Messenger, and Instagram—all in one place? Missive is inbox collaboration for teams that run on email—eliminating chaos and ensuring everyone is aligned. Our powerful tool simplifies collaboration and boosts productivity, breaking down silos between your business's internal and external communications. We help your team work together effortlessly. Used by over 4500 businesses, including accounting firms, logistics companies, travel agencies, and start up tech companies. -- Key features • Teams Inbox: Centralize all your communication channels into shared inboxes for efficient management across your different teams. • Internal Team Chat: Facilitate real-time collaboration and discussions within your team, directly alongside your external communications. • Automated Workflows: Create customizable rules to automate repetitive tasks and use AI to get even more efficiency. Popular use cases include auto-categorization of emails, auto-follow-up emails, automatic forwarding of receipts, and out-of-office auto-responses. • Canned responses: Save time with pre-written replies to customer inquiries, sales pitches, or to include that PDF you always need to attach when signing up a new client • Integrations: Enhance your workflow with integrations to popular tools like OpenAI, ClickUp, Asana, GitHub, HubSpot, Zapier, and many more. **Average Rating:** 4.7/5.0 **Total Reviews:** 841 **How Do G2 Users Rate Missive?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.4/10) - **Integrations:** 8.2/10 (Category avg: 8.5/10) - **Trends:** 7.4/10 (Category avg: 8.0/10) - **Performance Tracking:** 7.5/10 (Category avg: 8.3/10) **Who Is the Company Behind Missive?** - **Seller:** [Missive](https://www.g2.com/sellers/missive) - **Company Website:** https://missiveapp.com - **Year Founded:** 2015 - **HQ Location:** Quebec, QC - **Twitter:** @missiveapp (2,667 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/missive-app/ (12 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Accounting, Marketing and Advertising - **Company Size:** 87% Small-Business, 12% Mid-Market #### What Are Missive's Pros and Cons? **Pros:** - Team Collaboration (343 reviews) - Communication (306 reviews) - Ease of Use (269 reviews) - Features (219 reviews) - Collaboration (166 reviews) **Cons:** - Missing Features (123 reviews) - Learning Curve (95 reviews) - Search Functionality (90 reviews) - Search Difficulty (72 reviews) - Steep Learning Curve (64 reviews) ### What Do G2 Reviewers Say About Missive? *AI-generated summary from verified user reviews* **Pros:** - Users love the **seamless team collaboration** in Missive, enhancing communication and streamlining workflow with shared inbox features. - Users value the **enhanced communication** features of Missive, promoting collaboration and efficiency within teams. - Users find Missive's **ease of use** enhances collaboration and simplifies inbox management, boosting overall productivity. - Users love the **seamless integration and collaborative features** of Missive, enhancing teamwork and productivity in email management. - Users value the **collaborative features** of Missive, enhancing teamwork and improving email organization effortlessly. **Cons:** - Users find **missing features** such as offline support, labeling improvements, and enhanced search functionality to be limitations. - Users find the **learning curve challenging** at first, requiring effort to understand and utilize all features effectively. - Users find the **search functionality lacking** for locating older messages, despite some recent improvements noted. - Users find the **search functionality lacking** , making it difficult to locate previous messages and labels efficiently. - Users find the **steep learning curve** challenging, often needing assistance to navigate Missive's powerful features. #### What Are Recent G2 Reviews of Missive? **"[Managing Patient Follow Ups and Clinic Communication Became More Organized](https://www.g2.com/survey_responses/missive-review-12858905)"** **Rating:** 5.0/5.0 stars *— Ishan S.* [Read full review](https://www.g2.com/survey_responses/missive-review-12858905) --- **"[Helpful for managing asset acquisition communications](https://www.g2.com/survey_responses/missive-review-12674382)"** **Rating:** 5.0/5.0 stars *— RAGHAV M.* [Read full review](https://www.g2.com/survey_responses/missive-review-12674382) --- #### What Are G2 Users Discussing About Missive? - [What does Missive do?](https://www.g2.com/discussions/what-does-missive-do) - 1 comment - [Is Front app good?](https://www.g2.com/discussions/is-front-app-good) - 1 comment - [What is Missive app?](https://www.g2.com/discussions/what-is-missive-app) - 1 comment - [How do you use missive?](https://www.g2.com/discussions/how-do-you-use-missive) - 1 comment ### 5. [Podium](https://www.g2.com/products/podium/reviews) Podium is an AI native communications platform that deploys AI Employees to help local businesses turn every conversation—text, call, or web chat—into revenue. Trusted by over 100,000 local businesses—from auto dealerships and HVAC services to aesthetics centers and retailers—Podium captures and converts leads 24/7, driving new business and repeat customers. Today, 78% of customers buy from the first business that responds—but most businesses take an hour or more to reply. Podium closes this gap instantly with "Jerry", your always-on AI Employee. From day one, Jerry understands your inventory, responds within two minutes, schedules appointments, books test drives, sends targeted promotions, requests reviews, and even replies to customer feedback on Google. Jerry frees your staff to focus on high-value tasks, ensuring every customer receives white-glove service. Businesses using Podium’s AI Employees report: - 30% increase in sales - 56% higher appointment show rates - 80% more after-hours appointments - 50% higher lead-to-sale conversion rates With tools including Phones, Reviews, Payments, Webchat, Bulk Messaging, and 200+ DMS/CRM integrations, Podium delivers fast, personalized interactions that turn conversations into sales—automatically tracking revenue with every customer touchpoint. Podium is built on over a decade of data and customer insights, earning recognition from Forbes Cloud 100, Inc. 5000, and Fast Company’s Most Innovative Companies. But it’s proudest of its 92% five-star ratings—earned daily from delighted users. **Average Rating:** 4.5/5.0 **Total Reviews:** 2,025 **How Do G2 Users Rate Podium?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.4/10) - **Integrations:** 8.4/10 (Category avg: 8.5/10) - **Trends:** 7.5/10 (Category avg: 8.0/10) - **Performance Tracking:** 8.0/10 (Category avg: 8.3/10) **Who Is the Company Behind Podium?** - **Seller:** [Podium](https://www.g2.com/sellers/podium) - **Company Website:** https://www.podium.com - **Year Founded:** 2014 - **HQ Location:** Lehi, UT - **Twitter:** @PodiumHQ (4,178 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9203219/ (1,569 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, General Manager - **Top Industries:** Automotive, Retail - **Company Size:** 60% Small-Business, 35% Mid-Market #### What Are Podium's Pros and Cons? **Pros:** - Ease of Use (358 reviews) - Helpful (326 reviews) - Communication (291 reviews) - Easy Communication (287 reviews) - Customer Support (213 reviews) **Cons:** - Messaging Issues (86 reviews) - Missing Features (84 reviews) - Limited Features (71 reviews) - Expensive (70 reviews) - Poor Customer Support (63 reviews) ### What Do G2 Reviewers Say About Podium? *AI-generated summary from verified user reviews* **Pros:** - Users commend Podium for its **user-friendly design** , ensuring easy navigation and effective customer management. - Users commend Podium for its **fantastic support and user-friendly features** , ultimately enhancing business operations and customer engagement. - Users appreciate Podium's **unified communication capabilities** , seamlessly integrating messages across various platforms into one intuitive dashboard. - Users find **easy communication** with Podium vital for real-time customer engagement and access to previous messages. - Users praise the **excellent customer support** from Podium, enhancing business operations and increasing customer satisfaction seamlessly. **Cons:** - Users experience **messaging issues** in Podium, struggling to manage large volumes and retrieve past correspondence efficiently. - Users note the **lack of additional features** in Podium, affecting their service offerings and customer interaction experience. - Users find Podium has **limited features** , making it challenging to manage large message volumes and lacking integration with Hubspot. - Users find Podium's pricing to be **excessive** , particularly for small businesses seeking advanced features. - Users are frustrated with **poor customer support** , facing delays and unnecessary hurdles during the cancellation process. #### What Are Recent G2 Reviews of Podium? **"[Podium Transformed Our Agency Communication with Seamless on Demand Integrations](https://www.g2.com/survey_responses/podium-review-12909019)"** **Rating:** 5.0/5.0 stars *— Kenya A.* [Read full review](https://www.g2.com/survey_responses/podium-review-12909019) --- **"[Fees less like a review collection tool and more like a digital front desk](https://www.g2.com/survey_responses/podium-review-12877946)"** **Rating:** 4.0/5.0 stars *— Neelakshi S.* [Read full review](https://www.g2.com/survey_responses/podium-review-12877946) --- #### What Are G2 Users Discussing About Podium? - [Is podium a CRM?](https://www.g2.com/discussions/is-podium-a-crm) - 2 comments - [What does the company podium do?](https://www.g2.com/discussions/what-does-the-company-podium-do) - 2 comments - [What is podium app?](https://www.g2.com/discussions/what-is-podium-app) ### 6. [Hiver in Gmail](https://www.g2.com/products/hiver-in-gmail/reviews) Hiver in Gmail transforms Gmail into a powerful AI-native help desk. Support teams can manage shared inboxes, collaborate on conversations, automate workflows, and use AI to handle requests more efficiently, all without leaving the comfort and familiarity of their Gmail inbox. Key features of Hiver in Gmail: - Shared Inbox Management: Shared inboxes like support@, info@, or help@ can be managed directly inside Gmail. Every incoming email can be assigned to a specific person, and teammates can collaborate through internal notes without a single forward or CC. - AI across the support lifecycle: Every conversation is automatically tagged and triaged as it arrives. Agents get drafted responses based on your help docs and CRM data, and every reply is checked for tone, completeness, and accuracy before it goes out. - AI knowledge management: Instead of waiting for someone to audit your knowledge base, Hiver does it continuously. It flags outdated content, spots gaps, and auto-generates articles your team can review and publish. - Cross-team collaboration and escalation: Loop in teammates with internal notes, initiate Slack messages, link Jira issues, create ClickUp tasks, and log cases in Salesforce, all without leaving the conversation. Every handoff keeps the full context intact. - Analytics and reporting: Track response times, SLA compliance, and individual agent performance without leaving Gmail. Filter by customer tier, client, domain, or any custom field your team uses. - Workflow automation with a visual builder: Build automations that go beyond fixed rules. AI reads the context of each conversation, assigns it to the right agent, and extracts key details like order IDs or invoice numbers. Those details can then trigger downstream actions or update records in connected tools like Salesforce or Jira, without anyone doing it manually. Support teams at 10,000+ organizations, including the likes of Bynder, Epic Games, and Flexport, trust Hiver to run their support function. Part of what drives that trust is knowing Hiver in Gmail comes with 24x7 product support led by humans, on all its plans, regardless of what tier you’re on. **Average Rating:** 4.6/5.0 **Total Reviews:** 1,251 **How Do G2 Users Rate Hiver in Gmail?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.4/10) - **Integrations:** 8.2/10 (Category avg: 8.5/10) - **Trends:** 8.0/10 (Category avg: 8.0/10) - **Performance Tracking:** 8.3/10 (Category avg: 8.3/10) **Who Is the Company Behind Hiver in Gmail?** - **Seller:** [Hiver](https://www.g2.com/sellers/hiver-bd5d22b3-3d5d-4b36-90d9-e569926f1908) - **Company Website:** https://hiverhq.com - **Year Founded:** 2011 - **HQ Location:** San Jose, CA - **Twitter:** @hiverhq (5,617 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1241281/ (294 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 66% Small-Business, 27% Mid-Market #### What Are Hiver in Gmail's Pros and Cons? **Pros:** - Ease of Use (182 reviews) - Team Collaboration (149 reviews) - Email Management (131 reviews) - Communication (105 reviews) - Collaboration (82 reviews) **Cons:** - Email Issues (72 reviews) - Missing Features (47 reviews) - Limited Features (34 reviews) - Slow Loading (32 reviews) - Bug Issues (28 reviews) ### What Do G2 Reviewers Say About Hiver in Gmail? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of Hiver, making team communication and task assignments efficient and streamlined. - Users value the **effective team collaboration** features of Hiver, enhancing communication and organization within their remote teams. - Users value the **efficient email management** of Hiver, enhancing communication and task assignment for remote teams. - Users find Hiver enhances **communication** , facilitating seamless collaboration and improving productivity in team workflows. - Users praise Hiver for its **sophisticated collaboration features** , enhancing team productivity and streamlining communication effectively. **Cons:** - Users face **email issues** with Hiver in Gmail, including glitches, difficulty in searching, and limited formatting options. - Users feel **missing features** hinder Hiver's potential, wishing for more integrations and enhanced email management tools. - Users find the **limited features** of Hiver in Gmail restricting, particularly for mobile functionality and analytics. - Users experience **slow loading** with Hiver in Gmail, which can hinder quick actions during busy workflows. - Users experience **bug issues** with Hiver, including disconnections and slow performance, complicating the user experience. #### What Are Recent G2 Reviews of Hiver in Gmail? **"[Effortless Email Management, Enhanced Customer Experience](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024)"** **Rating:** 5.0/5.0 stars *— Ronak S.* [Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-12082024) --- **"[Efficient Inbox Management with Stellar Free Features](https://www.g2.com/survey_responses/hiver-in-gmail-review-11024153)"** **Rating:** 5.0/5.0 stars *— Nadia S.* [Read full review](https://www.g2.com/survey_responses/hiver-in-gmail-review-11024153) --- ### 7. [Freshdesk](https://www.g2.com/products/freshdesk/reviews) Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact - it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents. **Average Rating:** 4.4/5.0 **Total Reviews:** 3,676 **How Do G2 Users Rate Freshdesk?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.4/10) - **Integrations:** 8.3/10 (Category avg: 8.5/10) - **Trends:** 8.3/10 (Category avg: 8.0/10) - **Performance Tracking:** 8.5/10 (Category avg: 8.3/10) **Who Is the Company Behind Freshdesk?** - **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks) - **Company Website:** https://www.freshworks.com/ - **Year Founded:** 2010 - **HQ Location:** San Mateo, CA - **Twitter:** @FreshworksInc (19,020 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/freshworks-inc/ (7,505 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Manager, Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 48% Small-Business, 40% Mid-Market #### What Are Freshdesk's Pros and Cons? **Pros:** - Ease of Use (352 reviews) - Features (237 reviews) - Automation (179 reviews) - Efficiency (171 reviews) - Ticket Management (170 reviews) **Cons:** - Missing Features (115 reviews) - Ticketing Issues (93 reviews) - Ticket Management (93 reviews) - Limited Features (89 reviews) - Limitations (83 reviews) ### What Do G2 Reviewers Say About Freshdesk? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** in Freshdesk, facilitating quick ticket management and seamless team adoption. - Users appreciate the **ease of use** in Freshdesk, facilitating quick adoption and effective ticket management. - Users appreciate the **automation features** of Freshdesk, significantly reducing workload and enhancing efficiency in customer support. - Users benefit from the **high efficiency** of Freshdesk, making ticket management and team collaboration seamless and productive. - Users appreciate the **effective ticket organization and tracking** in Freshdesk, enhancing work prioritization and collaboration. **Cons:** - Users find the **missing asset management feature** in Freshdesk limiting compared to its sister product FreshService. - Users experience **ticketing issues** with Freshdesk, such as duplicate tickets and delays during high volume periods. - Users face **duplicate ticket creation** and slow performance during high volume, impacting resolution times and efficiency. - Users find the **limited features** of Freshdesk can be overwhelming, particularly for new users seeking simplicity. - Users face **limitations on advanced features and customizations** in Freshdesk, especially impacting smaller teams and high ticket volumes. #### What Are Recent G2 Reviews of Freshdesk? **"[A support tool that quietly made our response process less chaotic, smooth, flexible, an](https://www.g2.com/survey_responses/freshdesk-review-12879809)"** **Rating:** 4.0/5.0 stars *— Neelakshi S.* [Read full review](https://www.g2.com/survey_responses/freshdesk-review-12879809) --- **"[Simple, Powerful, and Effective Helpdesk Software](https://www.g2.com/survey_responses/freshdesk-review-12954417)"** **Rating:** 4.5/5.0 stars *— Aditya S.* [Read full review](https://www.g2.com/survey_responses/freshdesk-review-12954417) --- #### What Are G2 Users Discussing About Freshdesk? - [What innovative customer service strategies are companies implementing using Freshdesk?](https://www.g2.com/discussions/what-innovative-customer-service-strategies-are-companies-implementing-using-freshdesk) - 1 comment - [How is Freshdesk being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-freshdesk-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) - 4 comments, 1 upvote - [What is the difference between freshdesk and Freshservice?](https://www.g2.com/discussions/what-is-the-difference-between-freshdesk-and-freshservice) - 2 comments - [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) - 3 comments ### 8. [Fin](https://www.g2.com/products/fin/reviews) Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,722 **How Do G2 Users Rate Fin?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.4/10) - **Integrations:** 8.5/10 (Category avg: 8.5/10) - **Trends:** 8.2/10 (Category avg: 8.0/10) - **Performance Tracking:** 8.3/10 (Category avg: 8.3/10) **Who Is the Company Behind Fin?** - **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc) - **Company Website:** https://www.intercom.com/ - **Year Founded:** 2011 - **HQ Location:** San Francisco, CA - **Twitter:** @fin_ai (45,225 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/fin/ (953 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Small-Business, 37% Mid-Market #### What Are Fin's Pros and Cons? **Pros:** - Helpful (435 reviews) - Ease of Use (433 reviews) - Features (333 reviews) - Efficiency (268 reviews) - Automation (257 reviews) **Cons:** - Missing Features (152 reviews) - AI Limitations (130 reviews) - Limited Features (123 reviews) - Learning Curve (115 reviews) - Expensive (92 reviews) ### What Do G2 Reviewers Say About Fin? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate Fin's **quick and accurate responses** , significantly reducing support workload and enhancing query resolution. - Users find Fin's **ease of use** exceptional, with intuitive navigation and helpful features simplifying the overall experience. - Users value the **ease of use** of Fin, enjoying streamlined onboarding and effective conversation tracking features. - Users value the **efficiency** of Fin, appreciating its easy integration and intuitive interface for seamless operations. - Users appreciate the **automation features** of Fin, enhancing efficiency and client management without overwhelming support teams. **Cons:** - Users find the lack of **missing features** in Fin limits usability and complicates user experience significantly. - Users find Fin's **lack of nuance and outdated information** frustrating, often leading to verification with human support. - Users find the **limited features** of Fin restrict their ability to fully leverage its capabilities and control. - Users experience a **steep learning curve** with Fin, finding its setup and functionality demanding and complex. - Users express concerns over Fin's **high pricing** , with many features requiring additional payment, leading to unexpected bills. #### What Are Recent G2 Reviews of Fin? **"[Finn: Natural Language, Seamless Integrations, Fast Performance & Helpful Support](https://www.g2.com/survey_responses/fin-review-13052905)"** **Rating:** 4.0/5.0 stars *— Leor M.* [Read full review](https://www.g2.com/survey_responses/fin-review-13052905) --- **"[Fin solves a lot more than I expected](https://www.g2.com/survey_responses/fin-review-13048290)"** **Rating:** 5.0/5.0 stars *— Valeria B.* [Read full review](https://www.g2.com/survey_responses/fin-review-13048290) --- #### What Are G2 Users Discussing About Fin? - [How is Intercom reshaping the landscape of customer communication and engagement?](https://www.g2.com/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment - [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) - 3 comments - [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) - 2 comments - [What is intercom app used for?](https://www.g2.com/discussions/what-is-intercom-app-used-for) - 1 comment - [How does Intercom chat work?](https://www.g2.com/discussions/how-does-intercom-chat-work) - 1 comment ### 9. [CommBox](https://www.g2.com/products/commbox/reviews) CommBox: The AI Customer Engagement Platform for Enterprise CommBox is an enterprise-grade platform that unifies your customer communication -Voice, WhatsApp, Web, and Social - into a single, intelligent workspace. Unlike legacy contact centers that are voice-first, or CRMs that are record-first, CommBox is an engagement-first platform. We provide the intelligent orchestration layer that connects your front-end channels directly to your core business systems (like SAP, Salesforce, and AWS Connect). This allows enterprises to move beyond simple chat and automate the entire lifecycle of a customer request, from the first message to final resolution in your backend systems. Battle-Tested Scale & Security Trusted by over 300 global enterprises—including AIG, IKEA, and Panasonic Connect—CommBox orchestrates 100M+ annual conversations. Our platform is ISO 27001, SOC 2, and GDPR compliant, ensuring a safe, controlled, and scalable path to AI adoption in regulated industries. Key Capabilities: End-to-End Task Resolution: Our AI agents do more than answer questions; they execute business workflows. By syncing directly with your backend systems, they handle high-stakes tasks like customs clearance, insurance claims, and billing updates without manual data entry. Rapid Time-to-Value: We favor immediate impact over multi-year transformations. CommBox layers intelligence over your existing infrastructure, allowing you to deploy AI agents in weeks and deliver measurable ROI within the first month. Unified Fabric for Voice & Digital: Eliminate fragmented context. CommBox maintains a single, continuous thread of context across every channel. When a human handoff occurs, the agent has the full history and data ready for a "warm" transition. Enterprise-Grade WhatsApp: Transform the world’s most popular messaging app into a secure, managed business channel with full HQ visibility, strict governance, and advanced automation. Future-Proof CX Strategy: Adopt AI at your brand’s own pace. Start with high-impact use cases and scale company-wide as your needs evolve, ensuring your infrastructure is always ready for the next wave of innovation. **Average Rating:** 4.7/5.0 **Total Reviews:** 48 **How Do G2 Users Rate CommBox?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.4/10) **Who Is the Company Behind CommBox?** - **Seller:** [CommBox](https://www.g2.com/sellers/commbox) - **Year Founded:** 2013 - **HQ Location:** Glil-Yam, Hasharon - **LinkedIn® Page:** https://www.linkedin.com/company/commbox1/ (110 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Insurance - **Company Size:** 40% Mid-Market, 36% Small-Business #### What Are CommBox's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Features (6 reviews) - Automation (5 reviews) - Efficiency (5 reviews) - Helpful (5 reviews) **Cons:** - Delays (2 reviews) - Bugs (1 reviews) - Complexity (1 reviews) - Complex Platform (1 reviews) - Complex Setup (1 reviews) ### What Do G2 Reviewers Say About CommBox? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of CommBox, enabling quick communication and efficient task management without technical expertise. - Users value the **centralized communication** of CommBox, enhancing efficiency, responsiveness, and improving customer service experience. - Users value the **automation capabilities** of CommBox, enhancing efficiency and streamlining customer communications across various channels. - Users value the **efficiency** of CommBox, centralizing communications and rapidly enhancing responsiveness and coordination. - Users value CommBox for its **ease of communication** , enhancing interaction with customers and streamlining agent processes. **Cons:** - Users report **delays due to unresolved bugs** in CommBox, impacting functionality and requiring frequent support interactions. - Users face persistent **bugs in the system** , leading to frequent workarounds and ongoing support requests for unresolved issues. - Users find the **complex sign-up process** of CommBox to be cumbersome, affecting initial engagement with the platform. - Users find the **complex platform** requires assistance from CommBox’s team, limiting self-service capabilities. - Users find the **complex sign up process** of CommBox frustrating, making it challenging to start using the product. #### What Are Recent G2 Reviews of CommBox? **"[CommBox Keeps Us Responsive 24/7 and Capturing Leads Around the Clock](https://www.g2.com/survey_responses/commbox-review-12411407)"** **Rating:** 5.0/5.0 stars *— Monica P.* [Read full review](https://www.g2.com/survey_responses/commbox-review-12411407) --- **"[Transformative Omni-channel Communication Hub](https://www.g2.com/survey_responses/commbox-review-12315000)"** **Rating:** 5.0/5.0 stars *— Shay Daniel H.* [Read full review](https://www.g2.com/survey_responses/commbox-review-12315000) --- #### What Are G2 Users Discussing About CommBox? - [What is CommBox used for?](https://www.g2.com/discussions/what-is-commbox-used-for) ### 10. [BoldDesk](https://www.g2.com/products/bolddesk/reviews) BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel support with cutting-edge AI features like AI Copilot and AI Agents. AI Agents provide 24/7 assistance with fast, accurate, and human-like responses, ensuring customers always get the right support, anytime. It integrates seamlessly with over 40 popular tools, supports 35+ languages, and scales effortlessly from startups to large enterprises, making it the ideal choice for modern, AI-driven customer support. **Average Rating:** 4.5/5.0 **Total Reviews:** 143 **How Do G2 Users Rate BoldDesk?** - **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.4/10) - **Integrations:** 9.0/10 (Category avg: 8.5/10) - **Trends:** 8.9/10 (Category avg: 8.0/10) - **Performance Tracking:** 8.8/10 (Category avg: 8.3/10) **Who Is the Company Behind BoldDesk?** - **Seller:** [Syncfusion](https://www.g2.com/sellers/syncfusion) - **Company Website:** https://www.syncfusion.com - **Year Founded:** 2001 - **HQ Location:** Morrisville, North Carolina - **Twitter:** @Syncfusion (11,907 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/123064/ (2,658 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** IT Manager, Software Developer - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 47% Small-Business, 36% Mid-Market #### What Are BoldDesk's Pros and Cons? **Pros:** - Ease of Use (41 reviews) - Simple (19 reviews) - Customer Support (17 reviews) - Easy Setup (17 reviews) - Features (17 reviews) **Cons:** - Missing Features (13 reviews) - Learning Curve (9 reviews) - Limited Customization (9 reviews) - Not Intuitive (8 reviews) - Ticketing Issues (8 reviews) ### What Do G2 Reviewers Say About BoldDesk? *AI-generated summary from verified user reviews* **Pros:** - Users find BoldDesk to be very **intuitive and easy to use** , enhancing collaboration across departments effectively. - Users value the **ease of use** of BoldDesk, praising its clean interface and effective collaboration features. - Users commend the **fast and helpful customer support** of BoldDesk, enhancing their overall experience significantly. - Users highlight the **easy setup** of BoldDesk, making it simple to integrate and start using effectively. - Users value the **intuitive interface and usability** of BoldDesk, finding it easy and reliable to navigate. **Cons:** - Users find the **lack of essential features** in BoldDesk, such as RMM and effective AI capabilities, limiting their experience. - Users find the **learning curve challenging** , feeling overwhelmed and requiring tech skills for deeper customization and integration. - Users desire more **customization options** in BoldDesk, particularly for email templates and notifications flexibility. - Users find the **customer portal difficult to operate** , making it overwhelming and frustrating at times. - Users face **ticketing issues** , such as poor layout and lack of user activity logs, affecting overall usability. #### What Are Recent G2 Reviews of BoldDesk? **"[BoldDesk: Essential Tool with Room for Interface Improvement](https://www.g2.com/survey_responses/bolddesk-review-13088897)"** **Rating:** 5.0/5.0 stars *— Vishal N.* [Read full review](https://www.g2.com/survey_responses/bolddesk-review-13088897) --- **"[BoldDesk: User-Friendly Ticketing with Seamless Integrations and Tremendous Support](https://www.g2.com/survey_responses/bolddesk-review-12803790)"** **Rating:** 5.0/5.0 stars *— Adithya K.* [Read full review](https://www.g2.com/survey_responses/bolddesk-review-12803790) --- ### 11. [Spark for Teams](https://www.g2.com/products/spark-for-teams/reviews) Spark for Teams is a collaborative email platform builds on the foundation of the Spark email app, which is widely recognized for its smart features that help users manage their email more efficiently. The primary goal of Spark for Teams is to enhance team productivity and streamline communication by offering several key features: 1. \*\*Shared Inboxes\*\*: Teams can collaborate on emails from shared addresses like support@ or info@, ensuring that all team members can access and respond to messages. 2. \*\*Shared Emails\*\*: Stop forwarding or screenshooting your emails to post them into Slack or Microsoft Teams — with Shared Emails you could paste a link and your team will have access to all the email conversations without noisy "adding to cc" emails. 3. \*\*Email Delegation\*\*: Assign emails to team members directly within the app, allowing for clear responsibility and follow-up on tasks. 4. \*\*Team Comments\*\*: Team members can discuss emails internally without forwarding or copying emails back and forth, making internal communication more efficient. 5. \*\*Shared Drafts +AI\*\*: Collaborate on email drafts in real-time, allowing multiple team members to contribute to the creation of important messages. 6. \*\*Templates +AI\*\*: Create and share email templates within the team to ensure consistent communication and save time on repetitive responses. 7. \*\*+AI Meeting Notes\*\* can transcribe and summarize your meeting to capture every point. Fully focus during every discussion and never miss a detail. No bots joining your call, works with any meeting tool. Access all your meeting notes anytime in Spark Mail App. 8. \*\*Centralized Email Management\*\*: Manage multiple email accounts from a single interface, which is particularly useful for teams handling multiple projects or client accounts. 9. \*\*Smart Inbox +AI\*\*: Prioritize important emails and filter out distractions with intelligent sorting and categorization of incoming messages. 10. \*\*Integrations\*\*: Connect Spark with other productivity tools like Trello, Asana, and more to streamline workflows and ensure that email communications integrate smoothly with other team activities. Spark for Teams aims to reduce the chaos often associated with team email management by providing a suite of tools that enhance collaboration, improve communication efficiency, and streamline workflows. **Average Rating:** 4.4/5.0 **Total Reviews:** 22 **How Do G2 Users Rate Spark for Teams?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.4/10) - **Integrations:** 8.2/10 (Category avg: 8.5/10) - **Trends:** 5.6/10 (Category avg: 8.0/10) - **Performance Tracking:** 5.4/10 (Category avg: 8.3/10) **Who Is the Company Behind Spark for Teams?** - **Seller:** [Spark Mail](https://www.g2.com/sellers/spark-mail) - **Year Founded:** 2007 - **HQ Location:** Odessa, Ukraine - **Twitter:** @Readdle (25,721 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/629551/ (342 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Marketing and Advertising - **Company Size:** 86% Small-Business, 9% Mid-Market #### What Are Spark for Teams's Pros and Cons? **Pros:** - Email Management (11 reviews) - Collaboration (9 reviews) - Ease of Use (9 reviews) - Conversations (8 reviews) - Communication (7 reviews) **Cons:** - Bug Issues (3 reviews) - Missing Features (3 reviews) - Software Bugs (3 reviews) - Infrequent Updates (2 reviews) - Poor Interface Design (2 reviews) ### What Do G2 Reviewers Say About Spark for Teams? *AI-generated summary from verified user reviews* **Pros:** - Users love Spark for Teams for its **easy email management** , enhancing teamwork and streamlining communication effectively. - Users value the **seamless collaboration** features of Spark, enhancing productivity and managing emails efficiently within teams. - Users love the **ease of use** of Spark for Teams, enjoying its straightforward interface and seamless navigation. - Users value the **effective collaboration features** of Spark for Teams, enhancing team communication and email management. - Users value the **effective communication tools** in Spark for Teams, enhancing collaboration and streamlining email workflows. **Cons:** - Users report **frequent bugs and syncing delays** that disrupt functionality and complicate team management. - Users express concern over **missing features** like the three-column layout, impacting usability across devices. - Users often encounter **software bugs** that lead to syncing delays and crashes, disrupting overall productivity. - Users experience **infrequent updates** , leading to unexpected changes and added burdens on managers to adapt and explain. - Users find the **poor interface design** of Spark for Teams affects performance and creates a less polished experience. #### What Are Recent G2 Reviews of Spark for Teams? **"[Clean UX and Spark AI Make Team Email Access Easy](https://www.g2.com/survey_responses/spark-for-teams-review-12722914)"** **Rating:** 4.5/5.0 stars *— Velit T.* [Read full review](https://www.g2.com/survey_responses/spark-for-teams-review-12722914) --- **"[All My Email Accounts in One Place—Automatic Grouping with No Setup](https://www.g2.com/survey_responses/spark-for-teams-review-12598112)"** **Rating:** 4.0/5.0 stars *— Verified User in Computer Software* [Read full review](https://www.g2.com/survey_responses/spark-for-teams-review-12598112) --- ### 12. [Help Scout](https://www.g2.com/products/help-scout/reviews) Help Scout is the go-to support platform for growing businesses. It's quick to set up, easy to use, and allows teams to manage all support interactions—whether through email, live chat, social media, or self-service—in one unified platform. With advanced tools for collaboration and organization, teams using Help Scout are able to assist 52% more customers. Those who take advantage of our AI features see an additional 36% boost in productivity. Plus, you can build help centers and embed support options directly on your website or app, giving customers instant answers and reducing support volume by 30%. It's no wonder Help Scout is a favorite among support professionals and customers. You can get started in just 15 minutes and become a power user within a day. Teams using Help Scout achieve 25% higher CSAT scores than the industry average and consistently surpass their metrics, helping more customers while delivering exceptional service. **Average Rating:** 4.4/5.0 **Total Reviews:** 418 **How Do G2 Users Rate Help Scout?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.4/10) - **Integrations:** 8.5/10 (Category avg: 8.5/10) - **Trends:** 8.3/10 (Category avg: 8.0/10) - **Performance Tracking:** 8.5/10 (Category avg: 8.3/10) **Who Is the Company Behind Help Scout?** - **Seller:** [Help Scout](https://www.g2.com/sellers/help-scout) - **Company Website:** https://www.helpscout.com/ - **Year Founded:** 2011 - **HQ Location:** Boston, MA - **Twitter:** @helpscout (11,601 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1447019/ (291 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 60% Small-Business, 33% Mid-Market #### What Are Help Scout's Pros and Cons? **Pros:** - Ease of Use (14 reviews) - Features (11 reviews) - Helpful (11 reviews) - Customer Support (7 reviews) - Knowledge Base (7 reviews) **Cons:** - Lack of Features (8 reviews) - Limited Features (7 reviews) - Missing Features (7 reviews) - Limited Customization (4 reviews) - Limited Functionality (4 reviews) ### What Do G2 Reviewers Say About Help Scout? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** with Help Scout, finding navigation intuitive and support integration seamless. - Users value the **responsive technical support** and continual updates, enhancing their experience with helpful new features. - Users value the **helpful support** from Help Scout, appreciating constant updates and responsive feature requests. - Users value the **responsive customer support** from Help Scout, enhancing their overall service experience over the years. - Users love the **knowledge base accessibility** of Help Scout, enabling customers to find solutions independently. **Cons:** - Users find Help Scout's **limited features** frustrating, especially for advanced reporting and customization needs. - Users find Help Scout's **limited features** restrictive, especially regarding analytics, customization, and chat availability. - Users desire **more advanced features** in Help Scout, such as enhanced collaboration and better search functionalities. - Users find the **limited customization** options of Help Scout restrictive, impacting their ability to tailor the experience. - Users find the **limited functionality** of Help Scout restrictive, desiring more advanced features and better content management options. #### What Are Recent G2 Reviews of Help Scout? **"[Seamless, Human-Like Support Emails with Strong Behind-the-Scenes Collaboration](https://www.g2.com/survey_responses/help-scout-review-12844841)"** **Rating:** 4.0/5.0 stars *— Afzal M.* [Read full review](https://www.g2.com/survey_responses/help-scout-review-12844841) --- **"[Customer Context at a Glance with Human, Efficient Workflows](https://www.g2.com/survey_responses/help-scout-review-12639419)"** **Rating:** 4.0/5.0 stars *— Noxy P.* [Read full review](https://www.g2.com/survey_responses/help-scout-review-12639419) --- #### What Are G2 Users Discussing About Help Scout? - [What is Help Scout used for?](https://www.g2.com/discussions/what-is-help-scout-used-for) - [Is Helpscout a CRM?](https://www.g2.com/discussions/is-helpscout-a-crm) - 1 comment - [What should I look for in a ticketing system?](https://www.g2.com/discussions/what-should-i-look-for-in-a-ticketing-system) - 2 comments - [What is customer support software?](https://www.g2.com/discussions/what-is-customer-support-software) - 1 comment - [What is help scout?](https://www.g2.com/discussions/what-is-help-scout) - 1 comment ### 13. [eDesk](https://www.g2.com/products/edesk/reviews) eDesk empowers eCommerce sellers to accelerate growth with AI-driven support that converts, resolves, and retains. Built on three pillars: Pre-sales Support, Streamline Support, and Build Loyalty. eDesk centralizes all customer conversations in one Smart Inbox, enabling instant, AI-powered responses and seamless issue resolution. Deliver always-on self-service, cut response times with powerful automations, and uncover opportunities with advanced reporting. Designed for fast-growing brands, eDesk helps you scale effortlessly, boost operational efficiency, and turn customer support into a powerful growth driver. Start your free 14-day trial or book a demo today! **Average Rating:** 4.5/5.0 **Total Reviews:** 72 **How Do G2 Users Rate eDesk?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.4/10) - **Integrations:** 8.4/10 (Category avg: 8.5/10) - **Trends:** 8.6/10 (Category avg: 8.0/10) - **Performance Tracking:** 8.6/10 (Category avg: 8.3/10) **Who Is the Company Behind eDesk?** - **Seller:** [xSellco Software](https://www.g2.com/sellers/xsellco-software) - **Company Website:** https://www.xsellco.com/ - **HQ Location:** Dublin, Dublin - **Twitter:** @XSellco (246 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/edeskdotcom/ (84 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director - **Top Industries:** Retail, Automotive - **Company Size:** 77% Small-Business, 14% Mid-Market #### What Are eDesk's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Customer Support (21 reviews) - Efficiency (19 reviews) - Features (18 reviews) - Helpful (18 reviews) **Cons:** - Learning Curve (7 reviews) - Ticketing Issues (6 reviews) - Expensive (5 reviews) - Not Intuitive (5 reviews) - Ticket Management (5 reviews) ### What Do G2 Reviewers Say About eDesk? *AI-generated summary from verified user reviews* **Pros:** - Users find eDesk's **ease of use** impressive, benefiting from intuitive design and efficient, supportive assistance. - Users highlight the **prompt and helpful customer support** from eDesk, enhancing their overall experience and efficiency. - Users value the **efficiency** of eDesk, appreciating quick support and streamlined communication across multiple platforms. - Users value the **time-saving centralization** of eDesk, enhancing efficiency and collaboration across customer support channels. - Users appreciate the **time-saving template feature** of eDesk, enhancing efficiency in customer service tasks. **Cons:** - Users find the **learning curve steep** , as advanced settings and workflows require time to master and understand. - Users experience **ticketing issues** with filtering, automatic categorization, and duplicate ticket creation affecting their workflow. - Users find the pricing of eDesk to be **quite steep** , making it prohibitive for smaller businesses and larger teams. - Users find eDesk's interface **not intuitive** , requiring time to understand advanced settings and workflows effectively. - Users find the **automatic ticket categorization frustrating** , as it complicates management and impedes workflow efficiency. #### What Are Recent G2 Reviews of eDesk? **"[User-Friendly Setup and Excellent Support That Streamlines Customer Enquiries](https://www.g2.com/survey_responses/edesk-review-12971636)"** **Rating:** 5.0/5.0 stars *— Verified User in Health, Wellness and Fitness* [Read full review](https://www.g2.com/survey_responses/edesk-review-12971636) --- **"[Easy Setup and Fast, Helpful Support for New eDesk Users](https://www.g2.com/survey_responses/edesk-review-12251088)"** **Rating:** 4.5/5.0 stars *— Angie S.* [Read full review](https://www.g2.com/survey_responses/edesk-review-12251088) --- ### 14. [HighLevel](https://www.g2.com/products/highlevel/reviews) HighLevel is an all-in-one Sales & Marketing CRM currently powering hundreds of thousands of businesses worldwide. Functionality includes CRM, Email, 2-way SMS, Consolidated SMS/Messenger/Instagram DM/Whatsapp/GMB Chat, Outbound Calling, Call Tracking, Call Recording, Power Dialer, Form Builder, Survey Builder, Funnel Builder, Website Builder, Online Scheduling, Workflow Automation, Social Media Scheduling, Proposals, Estimates, Invoicing, Reporting, Webhooks, and more! Flat pricing, unlimited sub-accounts for agencies managing clients that can be cloned to speed up setups, and even white-label! Start with a 14 day free trial! **Average Rating:** 4.6/5.0 **Total Reviews:** 632 **How Do G2 Users Rate HighLevel?** - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 9.4/10) - **Integrations:** 8.0/10 (Category avg: 8.5/10) - **Trends:** 8.3/10 (Category avg: 8.0/10) - **Performance Tracking:** 8.7/10 (Category avg: 8.3/10) **Who Is the Company Behind HighLevel?** - **Seller:** [HighLevel](https://www.g2.com/sellers/highlevel) - **Company Website:** https://gohighlevel.com - **Year Founded:** 2018 - **HQ Location:** Dallas, Texas - **Twitter:** @gohighlevel (8,862 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/highlevel/ (2,407 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Marketing and Advertising, Consulting - **Company Size:** 64% Small-Business, 3% Mid-Market #### What Are HighLevel's Pros and Cons? **Pros:** - Features (155 reviews) - Helpful (138 reviews) - Customer Support (135 reviews) - Feature Richness (125 reviews) - Automation (122 reviews) **Cons:** - Learning Curve (140 reviews) - Missing Features (91 reviews) - Steep Learning Curve (89 reviews) - Not Intuitive (56 reviews) - Poor Customer Support (52 reviews) ### What Do G2 Reviewers Say About HighLevel? *AI-generated summary from verified user reviews* **Pros:** - Users love the **flexibility and affordability** of HighLevel, praising its comprehensive features and seamless integrations. - Users appreciate the **efficiency and customer service** of HighLevel, enjoying comprehensive options without extra costs. - Users appreciate the **excellent customer support** of HighLevel, which enhances overall satisfaction and functionality. - Users value the **extensive features** of HighLevel, applauding the innovative tools that enhance their marketing capabilities. - Users value the **intuitive automation** capabilities of HighLevel, enhancing functionality and streamlining client management effortlessly. **Cons:** - Users find the **learning curve challenging** , as the complexity and constant updates can be overwhelming. - Users desire **more features** in HighLevel, particularly for email marketing and live streaming integrations. - Users find a **steep learning curve** with HighLevel, which can be challenging for those unprepared for extensive training. - Users find HighLevel to be **not intuitive** , facing confusion due to its complexity and extensive information. - Users express frustration over **poor customer support** , often receiving unhelpful, vague responses to their inquiries. #### What Are Recent G2 Reviews of HighLevel? **"[Fantastic Onboarding with HighLevel — Expert Support, Automation & All-in-One CRM](https://www.g2.com/survey_responses/highlevel-review-13050560)"** **Rating:** 5.0/5.0 stars *— Marque C.* [Read full review](https://www.g2.com/survey_responses/highlevel-review-13050560) --- **"[Outstanding C ***** 5 stars for Mari Aguilar. she needs a raise I will be sending her boss an email](https://www.g2.com/survey_responses/highlevel-review-12853292)"** **Rating:** 5.0/5.0 stars *— Joe G.* [Read full review](https://www.g2.com/survey_responses/highlevel-review-12853292) --- #### What Are G2 Users Discussing About HighLevel? - [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) - 3 comments, 1 upvote - [Has pricing and “hidden” add‑ons changed how you package HighLevel to your own clients?](https://www.g2.com/discussions/has-pricing-and-hidden-add-ons-changed-how-you-package-highlevel-to-your-own-clients) - 1 comment - [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) - 1 comment, 1 upvote - [How are you handling HighLevel’s steep learning curve without losing days of billable time?](https://www.g2.com/discussions/how-are-you-handling-highlevel-s-steep-learning-curve-without-losing-days-of-billable-time) - 1 comment - [Unstable workflows and random glitches slow down client work and force me to recheck everything](https://www.g2.com/discussions/unstable-workflows-and-random-glitches-slow-down-client-work-and-force-me-to-recheck-everything) - 1 comment, 1 upvote ### 15. [Whippy](https://www.g2.com/products/whippy/reviews) Whippy helps businesses grow revenue without growing headcount — combining omni-channel tools for your team with AI agents that handle the rest. Whippy unifies messaging, automation, AI, and VoIP into a single, intelligent workspace that connects your people and your systems. • Messaging & Automation – Manage SMS, email, and chat in one omni-channel inbox. Create campaigns, workflows, and sales sequences that sync with your CRM or database to trigger personalized communication and actions automatically. • AI Agents – Deploy fully customizable AI agents for recruiting, sales, reception, and customer engagement. Agents can read and write data, qualify leads or candidates, and execute workflows — acting as real teammates that extend your team’s capacity. • VoIP & Calling – Power every conversation with an integrated business phone system. Make and receive calls from desktop, mobile, or desk phones; use IVR, voicemail, call routing, and trigger workflows directly from calls. Whippy replaces multiple disconnected tools with one cohesive platform — giving teams everything they need to communicate, automate, and scale with the power of AI. **Average Rating:** 4.9/5.0 **Total Reviews:** 47 **How Do G2 Users Rate Whippy?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.4/10) - **Integrations:** 9.1/10 (Category avg: 8.5/10) - **Trends:** 9.0/10 (Category avg: 8.0/10) - **Performance Tracking:** 9.4/10 (Category avg: 8.3/10) **Who Is the Company Behind Whippy?** - **Seller:** [Whippy](https://www.g2.com/sellers/whippy) - **Year Founded:** 2021 - **HQ Location:** Los Angeles , California - **LinkedIn® Page:** https://www.linkedin.com/company/whippyai/ (42 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Staffing and Recruiting - **Company Size:** 67% Small-Business, 27% Mid-Market #### What Are Whippy's Pros and Cons? **Pros:** - Helpful (14 reviews) - Features (13 reviews) - Ease of Use (12 reviews) - Customer Support (11 reviews) - Communication (9 reviews) **Cons:** - Messaging Issues (3 reviews) - AI Limitations (2 reviews) - Complexity (2 reviews) - Difficult Learning (2 reviews) - Email Issues (2 reviews) ### What Do G2 Reviewers Say About Whippy? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **unmatched customer support** of Whippy, noting their responsiveness and effective communication. - Users appreciate the **intuitive communication features** of Whippy, enhancing outreach and collaboration with employees and candidates. - Users appreciate the **ease of use** of Whippy, which simplifies communication and enhances team collaboration effortlessly. - Users highlight the **exceptional customer support** of Whippy, noting their quick and personalized assistance without AI reliance. - Users value the **easy communication** with candidates through Whippy, enhancing connections and streamlining outreach effectively. **Cons:** - Users face **messaging issues** such as limitations with international texts and restrictions on mass messaging credits. - Users note the **limitations when texting international numbers** and feel the need for improved AI features. - Users find the **advanced customization complexity** requires significant learning, which may hinder maximizing Whippy's effectiveness. - Users face a **difficult learning** curve for advanced features, requiring significant support and instruction to master. - Users encounter **notification overload** with Whippy, but can manage settings to reduce interruptions. #### What Are Recent G2 Reviews of Whippy? **"[Efficient and Reliable Centralized Communication Platform](https://www.g2.com/survey_responses/whippy-review-12937846)"** **Rating:** 5.0/5.0 stars *— Vanessa S.* [Read full review](https://www.g2.com/survey_responses/whippy-review-12937846) --- **"[Omnichannel Powerhouse: Whippy AI Unifies Communication and Saves Us Hours!](https://www.g2.com/survey_responses/whippy-review-11952671)"** **Rating:** 5.0/5.0 stars *— Lehua J.* [Read full review](https://www.g2.com/survey_responses/whippy-review-11952671) --- ### 16. [Enchant](https://www.g2.com/products/enchant/reviews) Enchant is a helpdesk and knowledge base software solution. **Average Rating:** 4.8/5.0 **Total Reviews:** 64 **How Do G2 Users Rate Enchant?** - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.4/10) - **Integrations:** 9.2/10 (Category avg: 8.5/10) - **Trends:** 9.1/10 (Category avg: 8.0/10) - **Performance Tracking:** 9.5/10 (Category avg: 8.3/10) **Who Is the Company Behind Enchant?** - **Seller:** [Enchant](https://www.g2.com/sellers/enchant) - **HQ Location:** Arkansas, United States - **Twitter:** @enchant (110 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/enchant-com/ (6 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Director - **Top Industries:** Retail, Computer Software - **Company Size:** 83% Small-Business, 12% Mid-Market #### What Are Recent G2 Reviews of Enchant? **"[Powerful, Low-Cost Customer Communication Tool with Responsive Support](https://www.g2.com/survey_responses/enchant-review-12719803)"** **Rating:** 4.5/5.0 stars *— James C.* [Read full review](https://www.g2.com/survey_responses/enchant-review-12719803) --- **"[Easy Shared Inboxes, Fast Support, and Great Value for Small Businesses](https://www.g2.com/survey_responses/enchant-review-12716833)"** **Rating:** 5.0/5.0 stars *— Douglas W.* [Read full review](https://www.g2.com/survey_responses/enchant-review-12716833) --- #### What Are G2 Users Discussing About Enchant? - [What is Enchant used for?](https://www.g2.com/discussions/what-is-enchant-used-for) ### 17. [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) Trusted by over 500,000 businesses worldwide, Brevo (formerly Sendinblue) is the affordable, all-in-one marketing and CRM stack that helps growing businesses scale faster. It's easy to use and suitable for companies of all sizes. Build lasting customer relationships with Brevo's flexible toolkit. Products range from marketing to sales, chat, and transactional emails. Choose what you need — and only pay for what you use. Here are just some of the things you can do with Brevo: - Run multi-channel marketing campaigns across email, WhatsApp, SMS, web push, and Facebook ads - Trigger transactional emails, SMS, and WhatsApp notifications over Brevo SMTP and APIs - Automate marketing activities to deliver the right message at the right time, and efficiently manage your audience - Reduce the number of marketing and sales apps — and get a full view of customer interactions with tools that talk to each other - Engage customers in real-time and reply to FAQs 24/7 with live chat and chatbot - Track leads, automate tasks, and schedule meetings with the Brevo Sales Platform - Connect your e-commerce store to track web sales and use the Retention analysis to improve your marketing strategy. - Talk to customers anytime, anywhere with Brevo’s cloud-based phone system Learn more and start for free at https://www.brevo.com/products/marketing-platform/ Get a custom quote: https://www.brevo.com/plus/contact/ **Average Rating:** 4.5/5.0 **Total Reviews:** 2,464 **How Do G2 Users Rate Brevo Marketing Platform?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.4/10) - **Integrations:** 8.3/10 (Category avg: 8.5/10) - **Trends:** 7.4/10 (Category avg: 8.0/10) - **Performance Tracking:** 8.6/10 (Category avg: 8.3/10) **Who Is the Company Behind Brevo Marketing Platform?** - **Seller:** [Brevo](https://www.g2.com/sellers/brevo) - **Company Website:** https://www.brevo.com/ - **Year Founded:** 2012 - **HQ Location:** Paris - **Twitter:** @brevo_official (16,032 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/brevo/ (898 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Information Technology and Services - **Company Size:** 84% Small-Business, 13% Mid-Market #### What Are Brevo Marketing Platform's Pros and Cons? **Pros:** - Ease of Use (314 reviews) - Features (190 reviews) - Email Marketing (171 reviews) - Easy Setup (168 reviews) - Simple (158 reviews) **Cons:** - Missing Features (107 reviews) - Limited Features (80 reviews) - Limited Customization (71 reviews) - Learning Curve (67 reviews) - Expensive (55 reviews) ### What Do G2 Reviewers Say About Brevo Marketing Platform? *AI-generated summary from verified user reviews* **Pros:** - Users find Brevo Marketing Platform's **ease of use** beneficial, praising its clean design and user-friendly interface. - Users value the **easy scheduling and automation features** of Brevo, enhancing their email marketing efficiency significantly. - Users appreciate the **convenient and efficient email marketing** features of Brevo, making automation and scheduling a breeze. - Users find the **easy setup** of Brevo Marketing Platform essential for managing effective email campaigns effortlessly. - Users appreciate the **simplicity** of Brevo, noting its ease in creating effective marketing campaigns without complexity. **Cons:** - Users find **missing features** in Brevo, particularly with limited template flexibility and insufficient automation options. - Users note the **limited features** in Brevo, particularly in template customization and workflow automation capabilities. - Users find the **limited customization** of Brevo's templates restricts their ability to execute complex marketing tasks effectively. - Users find the **learning curve steep** , as understanding advanced features and back-end processes can be complicated. - Users find Brevo Marketing Platform to be **expensive** , especially with escalating costs for SMS and complex pricing tiers. #### What Are Recent G2 Reviews of Brevo Marketing Platform? **"[Reliable Email Marketing with Brevo: Fast Delivery, Easy UI, and Helpful Support](https://www.g2.com/survey_responses/brevo-marketing-platform-review-13116928)"** **Rating:** 5.0/5.0 stars *— Rahul B.* [Read full review](https://www.g2.com/survey_responses/brevo-marketing-platform-review-13116928) --- **"[Quick, Easy Campaigns with Great Personalisation and Responsive Support](https://www.g2.com/survey_responses/brevo-marketing-platform-review-13116249)"** **Rating:** 5.0/5.0 stars *— Stphen M.* [Read full review](https://www.g2.com/survey_responses/brevo-marketing-platform-review-13116249) --- #### What Are G2 Users Discussing About Brevo Marketing Platform? - [What is Sendinblue used for?](https://www.g2.com/discussions/brevo-marketing-platform-what-is-sendinblue-used-for) - 1 comment, 1 upvote - [Is Sendinblue free?](https://www.g2.com/discussions/is-sendinblue-free) - 6 comments - [What is Sendinblue email?](https://www.g2.com/discussions/what-is-sendinblue-email) - 1 comment - [What is Sendinblue?](https://www.g2.com/discussions/what-is-sendinblue) - 1 comment ### 18. [LiveAgent](https://www.g2.com/products/liveagent/reviews) LiveAgent is a comprehensive help desk and live chat software designed to revolutionize customer support. By offering an all-in-one solution, LiveAgent empowers businesses to deliver personalized interactions that leave a lasting impression. With the fastest chat widget available and a reputation as the #1 rated live chat software for SMBs in 2025, LiveAgent is trusted by industry leaders such as BMW, Yamaha, Huawei, and Oxford University. These companies use LiveAgent to provide top-tier customer service that stands out in a competitive marketplace. Key Features of LiveAgent LiveAgent combines an omnichannel universal inbox, real-time live chat, a built-in call center, and a robust customer service portal to streamline communication. Personalization is at the heart of the software, allowing businesses to enhance interactions through features such as customer segmentation, automation, a built-in CRM, and powerful analytics. Additionally, LiveAgent offers an intuitive customer knowledge base to further improve service efficiency. With access to over 175+ features and 200+ integrations, LiveAgent adapts to your unique business needs and scales as your company grows. Try LiveAgent for Free Start your journey with LiveAgent today with a 1-month free trial—no credit card required. Discover how this advanced tool can transform your customer support operations. 200+ Features Included: • POP3 accounts • Email piping • Forwarding • Departments • Priorities • Statuses • Tags • Rules • Ticket Routing • Canned/Predefined messages • Email templates • Voice integration • Real-time website monitoring and statistics • Chats • Facebook/Twitter/Instagram/Slack integration • Knowledge base • Live Suggestions as you type • Feedback and Contact forms • Agent rating and gamification • Multilingual support • Ticket filters • File sharing and attachments • Chat button templates and much more Exclusive for Startups LiveAgent’s Startup Program offers startups free access to the platform for the first 6 months. After this period, startups can continue enjoying the benefits of LiveAgent at a discounted rate. This program provides a cost-effective way for emerging businesses to leverage world-class customer support tools during their growth phase. Experience the power of LiveAgent and join the ranks of industry-leading companies that prioritize exceptional customer service. **Average Rating:** 4.5/5.0 **Total Reviews:** 1,481 **How Do G2 Users Rate LiveAgent?** - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.4/10) - **Integrations:** 9.4/10 (Category avg: 8.5/10) - **Trends:** 9.4/10 (Category avg: 8.0/10) - **Performance Tracking:** 9.4/10 (Category avg: 8.3/10) **Who Is the Company Behind LiveAgent?** - **Seller:** [QualityUnit](https://www.g2.com/sellers/qualityunit) - **Year Founded:** 2004 - **HQ Location:** Bratislava - **Twitter:** @qualityunit (480 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3516632/ (61 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 68% Small-Business, 29% Mid-Market #### What Are LiveAgent's Pros and Cons? **Pros:** - Ease of Use (58 reviews) - Features (48 reviews) - Customer Support (45 reviews) - Helpful (42 reviews) - Efficiency (36 reviews) **Cons:** - Learning Curve (12 reviews) - Missing Features (11 reviews) - Not Intuitive (10 reviews) - Steep Learning Curve (10 reviews) - Integration Issues (8 reviews) ### What Do G2 Reviewers Say About LiveAgent? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of LiveAgent, enjoying its intuitive interface and quick support responses. - Users appreciate the **ease of use and feature-rich capabilities** of LiveAgent, enhancing customer communication and support efficiency. - Users appreciate the **centralized customer communications** of LiveAgent, enhancing engagements and boosting customer experience significantly. - Users appreciate the **ease of use** of LiveAgent, benefiting from its efficient ticketing system and centralized communications. - Users value the **efficiency** of LiveAgent, praising its streamlined ticketing and centralized communication for improved productivity. **Cons:** - Users find the **learning curve steep** , requiring significant training to utilize LiveAgent effectively and efficiently. - Users express frustration with **missing features** in LiveAgent, affecting mobile usability and communication flexibility. - Users find the **user experience not intuitive** , leading to frustration with navigation and feature access. - Users find that the **steep learning curve** of LiveAgent requires significant training for effective usage over time. - Users face **integration issues** with LiveAgent, especially with telephony and automation within Magento and WhatsApp. #### What Are Recent G2 Reviews of LiveAgent? **"[It supports simplified customer access to assistance services across all channels.](https://www.g2.com/survey_responses/liveagent-review-12558141)"** **Rating:** 5.0/5.0 stars *— Edjelie M.* [Read full review](https://www.g2.com/survey_responses/liveagent-review-12558141) --- **"[The ideal way to make us more efficient when responding to customer tickets.](https://www.g2.com/survey_responses/liveagent-review-11841064)"** **Rating:** 5.0/5.0 stars *— Ingy H.* [Read full review](https://www.g2.com/survey_responses/liveagent-review-11841064) --- #### What Are G2 Users Discussing About LiveAgent? - [I'm stuck on setting up automated ticketing in LiveAgent. How can I streamline customer support requests?](https://www.g2.com/discussions/i-m-stuck-on-setting-up-automated-ticketing-in-liveagent-how-can-i-streamline-customer-support-requests) - [What is LiveAgent used for?](https://www.g2.com/discussions/what-is-liveagent-used-for) - 1 comment ### 19. [Helpwise](https://www.g2.com/products/helpwise/reviews) Helpwise is an easy to setup customer service platform that empowers customer facing teams to drive revenue for businesses. The all-in-one platform streamlines customer conversations across various channels, including email, SMS, calls, social media, and live chat. Helpwise eliminates the need for shared logins and passwords, allowing your team to establish individual accountability. Collaborate easily on customer conversations by leaving notes or sharing drafts. Use self-service features such as help center and chatbots to reduce inbound customer queries and promote a culture of self serve among your customers. Setup Automation rules to reduce manual tasks and boost agent productivity. You can also gain insights into team productivity and CSAT with reporting & analytics. Helpwise integrates with 50+ tools so that the agents can have complete context about customers within the conversation. **Average Rating:** 4.6/5.0 **Total Reviews:** 178 **How Do G2 Users Rate Helpwise?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.4/10) - **Integrations:** 8.6/10 (Category avg: 8.5/10) - **Trends:** 8.5/10 (Category avg: 8.0/10) - **Performance Tracking:** 8.1/10 (Category avg: 8.3/10) **Who Is the Company Behind Helpwise?** - **Seller:** [Saas Labs](https://www.g2.com/sellers/saas-labs) - **Year Founded:** 2016 - **HQ Location:** Palo Alto, California - **Twitter:** @saas_labs (319 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/10436435/ (416 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Owner - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 90% Small-Business, 10% Mid-Market #### What Are Helpwise's Pros and Cons? **Pros:** - Customer Management (1 reviews) - Customer Support (1 reviews) - Easy Access (1 reviews) - Helpful (1 reviews) - Platform Usability (1 reviews) ### What Do G2 Reviewers Say About Helpwise? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **exceptional customer management** of Helpwise, appreciating helpful support and reliable assistance. - Users commend the **excellent customer support** at Helpwise, highlighting patience and effective problem-solving assistance. - Users commend the **easy access** to Helpwise support, ensuring seamless problem resolution and user satisfaction. - Users find Helpwise's **patient and supportive technical assistance** invaluable for effective problem resolution and customer satisfaction. - Users appreciate the **excellent platform usability** of Helpwise, making it a reliable choice for years. #### What Are Recent G2 Reviews of Helpwise? **"[Keeps us organized and scaling simple!](https://www.g2.com/survey_responses/helpwise-review-11420873)"** **Rating:** 5.0/5.0 stars *— Verified User in Accounting* [Read full review](https://www.g2.com/survey_responses/helpwise-review-11420873) --- **"[Excellent support and tool](https://www.g2.com/survey_responses/helpwise-review-10941310)"** **Rating:** 5.0/5.0 stars *— Julio César L.* [Read full review](https://www.g2.com/survey_responses/helpwise-review-10941310) --- #### What Are G2 Users Discussing About Helpwise? - [What is Helpwise used for?](https://www.g2.com/discussions/helpwise-what-is-helpwise-used-for) - 1 comment - [What is Helpwise used for?](https://www.g2.com/discussions/what-is-helpwise-used-for) ### 20. [intheloop.io](https://www.g2.com/products/intheloop-io/reviews) Loop Email is a simple yet powerful team inbox. It's been built with the familiarity of an email client, so it's easy to set up and use for any teams that are used to handling customer messages via email. It's hard being productive when you spend half your time reading emails, and the other half flipping between platforms to tell your team about said emails. You need a single app that's going to help you move faster and keep everything and everyone on the same page. This is Loop. It simplifies and organizes all your incoming work communication into one inbox and gives you and your team back order, control and focus. With Loop no messages get missed and your team can assign ownership, chat about customer emails, exchange files, automate workflows and manage shared inboxes with ease. Why not try it today? **Average Rating:** 4.9/5.0 **Total Reviews:** 19 **How Do G2 Users Rate intheloop.io?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.4/10) - **Integrations:** 8.3/10 (Category avg: 8.5/10) - **Trends:** 9.4/10 (Category avg: 8.0/10) - **Performance Tracking:** 8.9/10 (Category avg: 8.3/10) **Who Is the Company Behind intheloop.io?** - **Seller:** [Loop Email](https://www.g2.com/sellers/loop-email) - **Year Founded:** 2006 - **HQ Location:** London, London - **Twitter:** @loop_email (2,240 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/loopemail/ (10 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 89% Small-Business, 11% Mid-Market #### What Are intheloop.io's Pros and Cons? **Pros:** - Communication (1 reviews) - Communication Efficiency (1 reviews) - Customer Support (1 reviews) - Ease of Use (1 reviews) - Easy Communication (1 reviews) ### What Do G2 Reviewers Say About intheloop.io? *AI-generated summary from verified user reviews* **Pros:** - Users value the **effective communication** of intheloop.io, enhancing accuracy and improving client care in real-time. - Users highlight the **communication efficiency** of intheloop.io, enabling accurate, real-time client care and streamlined processes. - Users commend the **exceptional customer support** of intheloop.io, enhancing communication and client care significantly. - Users appreciate the **ease of use** of intheloop.io, enabling accurate, effective communication and exceptional client care. - Users value the **easy communication** between agents, enhancing accuracy and improving real-time client care. #### What Are Recent G2 Reviews of intheloop.io? **"[BEST Customer Service of any provider I've used in over 20 years!](https://www.g2.com/survey_responses/intheloop-io-review-4223205)"** **Rating:** 5.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/intheloop-io-review-4223205) --- **"[great for adding colleagues on a loop e mail](https://www.g2.com/survey_responses/intheloop-io-review-10259371)"** **Rating:** 5.0/5.0 stars *— Verified User in Warehousing* [Read full review](https://www.g2.com/survey_responses/intheloop-io-review-10259371) --- #### What Are G2 Users Discussing About intheloop.io? - [What is Loop Email used for?](https://www.g2.com/discussions/what-is-loop-email-used-for) ### 21. [Salesmsg](https://www.g2.com/products/salesmsg/reviews) 𝗦𝗮𝗹𝗲𝘀𝗺𝘀𝗴 𝗶𝘀 𝘁𝗵𝗲 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝗽𝗹𝗮𝘁𝗳𝗼𝗿𝗺 𝘁𝗵𝗮𝘁 𝗺𝗮𝗸𝗲𝘀 𝗲𝘃𝗲𝗿𝘆 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗶𝗻𝘁𝗲𝗿𝗮𝗰𝘁𝗶𝗼𝗻 𝘃𝗶𝘀𝗶𝗯𝗹𝗲, 𝘁𝗿𝗮𝗰𝗸𝗮𝗯𝗹𝗲, 𝗮𝗻𝗱 𝗽𝗿𝗼𝗳𝗲𝘀𝘀𝗶𝗼𝗻𝗮𝗹: 𝗳𝗿𝗼𝗺 𝘁𝗵𝗲 𝗳𝗶𝗿𝘀𝘁 𝘁𝗲𝘅𝘁 𝘁𝗼 𝗮 𝗹𝗶𝗳𝗲𝗹𝗼𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗿𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽. Sales closes faster when every lead gets a response in under 60 seconds. Marketing runs SMS campaigns that actually get read, with a 98% open rate. Support handles more conversations without adding headcount. AI Agents work across every team and every stage of the funnel, responding, qualifying, routing, and following up automatically. It runs inside your CRM. Every text and call logs to the contact record automatically. Your team stays accountable and every manager sees exactly what's happening. What Salesmsg can do for your team: • Sales: automated first response, shared inbox, full rep visibility • Marketing: broadcasts, segmented campaigns, CRM-triggered sequences • Support: AI Agents that handle inbound 24/7, escalate when needed Real Results: • Cut daily recruiting work from 4 hours to 30 minutes with AI qualification • Dropped average lead response time from 27 to 21 minutes • Grew reps hitting quota from 3 to 13 after adding conversation visibility • 88% lift in response rate with AI Agents vs. manual follow-up Real conversations. Real results. That's how your team builds lasting customer relationships with Salesmsg. **Average Rating:** 4.7/5.0 **Total Reviews:** 401 **How Do G2 Users Rate Salesmsg?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.4/10) - **Integrations:** 9.0/10 (Category avg: 8.5/10) - **Trends:** 8.1/10 (Category avg: 8.0/10) - **Performance Tracking:** 10.0/10 (Category avg: 8.3/10) **Who Is the Company Behind Salesmsg?** - **Seller:** [Salesmsg](https://www.g2.com/sellers/salesmsg) - **Company Website:** https://www.SalesMessage.com - **Year Founded:** 2017 - **HQ Location:** Delray Beach, FL - **Twitter:** @salesmsg (148 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/salesmsg/ (44 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, Sales - **Top Industries:** Health, Wellness and Fitness, Real Estate - **Company Size:** 68% Small-Business, 27% Mid-Market #### What Are Salesmsg's Pros and Cons? **Pros:** - Ease of Use (141 reviews) - Easy Communication (74 reviews) - Easy Integration (66 reviews) - Integrations (61 reviews) - Customer Support (55 reviews) **Cons:** - Missing Features (25 reviews) - Messaging Issues (22 reviews) - Sending Issues (17 reviews) - SMS Issues (17 reviews) - Slow Loading (16 reviews) ### What Do G2 Reviewers Say About Salesmsg? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Salesmsg, finding it intuitive and convenient for patient communication. - Users find Salesmsg to facilitate **easy communication** , allowing effective interaction without disturbing patients too much. - Users value the **easy integration** with HubSpot, enhancing communication and workflow efficiency in their sales processes. - Users value the **seamless integration** of Salesmsg with HubSpot, enhancing communication and support efficiency. - Users value the **responsive customer support** of Salesmsg, enhancing their overall experience and resolution of issues. **Cons:** - Users desire a **dark mode** and the ability to upload **large images** , noting these missing features improve usability. - Users experience **messaging issues** with delivery and limitations, impacting their overall texting experience. - Users experience **sending issues** with blank panels and lack of feedback on message delivery, impacting usability. - Users report **SMS delivery issues** that can delay message viewing and cause unexpected calls during outgoing texts. - Users find the **slow loading** of the mobile app frustrating, often leading to reliance on the desktop version. #### What Are Recent G2 Reviews of Salesmsg? **"[Easy-to-Navigate Platform with Regular Updates and Standout Support](https://www.g2.com/survey_responses/salesmsg-review-12509445)"** **Rating:** 5.0/5.0 stars *— Verified User in Retail* [Read full review](https://www.g2.com/survey_responses/salesmsg-review-12509445) --- **"[Salesmsg’s Intuitive Interface Makes Getting Started Effortless](https://www.g2.com/survey_responses/salesmsg-review-12949481)"** **Rating:** 4.0/5.0 stars *— Hannah G.* [Read full review](https://www.g2.com/survey_responses/salesmsg-review-12949481) --- #### What Are G2 Users Discussing About Salesmsg? - [What is Salesmsg used for?](https://www.g2.com/discussions/what-is-salesmsg-used-for) ### 22. [Drag](https://www.g2.com/products/drag/reviews) Drag is the AI-powered inbox platform built for teams. Used by 200,000+ users since 2017. Drag turns Gmail into a shared workspace where teams collaborate on email, support tickets, sales pipelines, and operational workflows - without leaving the inbox. The platform includes shared inboxes, AI agents that resolve tickets end-to-end, AI Intelligence grounded in your team's knowledge, live chat, kanban boards, automations, internal notes, and assignments. Teams use Drag for: • Customer support: Shared inboxes for support@, info@, and help@ addresses. Assign emails, leave internal notes, track SLAs, automate triage. • Sales pipelines: Convert inbound emails into deal pipelines. Track conversations, assign reps, monitor close rates. • Operations: Manage finance@, hr@, ops@ and other shared addresses. Route requests, automate handoffs, keep a single source of truth. • AI-first workflows: Drag Agents resolve tickets autonomously using your help center, past tickets, and team knowledge. Connect agents via MCP to Claude, ChatGPT, Cursor and other tools. Drag is available as a webapp, Chrome extension, desktop app, MCP server, and API. Backed by Techstars (Class of 2019) and other investors. Featured by Google on the Chrome Store. Shared inboxes — Multiple team members manage email together inside Gmail AI Agents — Resolve tickets end-to-end using your knowledge base and history AI Intelligence — Grounded responses from your team's docs, tickets, and chat Live chat — Customer chat that lands in the same inbox as email Kanban boards — Visual pipelines for tickets, deals, and tasks Automations — Trigger-based workflows for routing, replies, and escalations Internal notes — Private team discussions inside each email thread Assignments — Owner tracking and accountability per email/thread Email templates — Shared, AI-enhanced response libraries Reporting — Team performance, response times, and volume metrics MCP server — Connect Drag to Claude, ChatGPT, and other AI tools REST API — Build custom integrations and automations Chrome extension — Native Gmail integration, zero context switching Webapp & desktop — Use Drag outside Gmail when needed Google integration — SSO, Calendar, Workspace native **Average Rating:** 4.5/5.0 **Total Reviews:** 254 **How Do G2 Users Rate Drag?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.4/10) - **Integrations:** 8.4/10 (Category avg: 8.5/10) - **Trends:** 8.3/10 (Category avg: 8.0/10) - **Performance Tracking:** 8.5/10 (Category avg: 8.3/10) **Who Is the Company Behind Drag?** - **Seller:** [DragApp.com](https://www.g2.com/sellers/dragapp-com) - **Year Founded:** 2018 - **HQ Location:** London - **Twitter:** @lovedragapp (913 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/11211399/ (9 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO - **Top Industries:** Non-Profit Organization Management, Leisure, Travel & Tourism - **Company Size:** 85% Small-Business, 11% Mid-Market #### What Are Drag's Pros and Cons? **Pros:** - Collaboration (6 reviews) - Organization (6 reviews) - Team Collaboration (6 reviews) - Ease of Use (5 reviews) - Email Management (5 reviews) **Cons:** - Limited Customization (3 reviews) - Difficult Setup (2 reviews) - Lack of Customization (2 reviews) - Learning Curve (2 reviews) - Steep Learning Curve (2 reviews) ### What Do G2 Reviewers Say About Drag? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **real-time collaboration** features of Drag, significantly enhancing team productivity and communication. - Users love the **organization features** of Drag, enhancing workflow efficiency and simplifying email management for better collaboration. - Users highlight the **effective team collaboration** in Drag, facilitating real-time sharing and enhanced productivity in shared inbox management. - Users appreciate the **ease of use** of Drag, enjoying its intuitive interface and efficient collaboration features. - Users appreciate the **seamless email management** of Drag, which enhances organization and boosts team collaboration effortlessly. **Cons:** - Users desire **more customization options** for Drag, hoping for enhanced flexibility in personalizing their experience. - Users find the **difficult setup** process challenging, particularly with advanced functions and the learning curve involved. - Users desire greater **customization options** in Drag to better tailor the product to their specific needs. - Users find the **learning curve steep** , especially those new to Kanban boards, making initial setup challenging. - Users find the **steep learning curve** challenging, especially when starting with advanced features and the interface. #### What Are Recent G2 Reviews of Drag? **"[Drag Boosts Team Productivity Despite Initial Learning Curve](https://www.g2.com/survey_responses/drag-review-11837542)"** **Rating:** 5.0/5.0 stars *— Julio F.* [Read full review](https://www.g2.com/survey_responses/drag-review-11837542) --- **"[Drag Keeps Our Workflow Organized with Easy, No-Frills Collaboration](https://www.g2.com/survey_responses/drag-review-12282374)"** **Rating:** 5.0/5.0 stars *— Marwin W.* [Read full review](https://www.g2.com/survey_responses/drag-review-12282374) --- #### What Are G2 Users Discussing About Drag? - [What is Drag used for?](https://www.g2.com/discussions/what-is-drag-used-for) ### 23. [Crisp](https://www.g2.com/products/crisp/reviews) Crisp is the ultimate all-in-one AI-powered multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tools, Crisp is leading companies through the AI-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, automate customer help, and improve customer satisfaction score, transforming customer support into a new revenue channel. Get started for free today and join 700 000 businesses using Crisp at crisp.chat With an easy UX, companies can leverage a modern customer support platform. Crisp is your one-stop for managing your multichannel customer support strategy. While using Crisp, you'll access the following: - Multichannel shared inbox to centralize all inbound messages coming from Emails, WhatsApp Business, Instagram, phone calls, and more. - Website AI chat widget to support customers from your website - AI features for customer support teams to unlock incredible productivity gains - AI Chatbot software for customer service trained upon many different sources to automatically resolve tickets and drain support queue - Knowledge base software to make your customers more autonomous, increase search engine visibility and drive better answer for your AI-powered messages. - Native Mobile Chat support SDKs for Android, React Native & iOS to embed native support chat experiences right in your mobile apps. - Support CRM software to get to get to know who you're dealing with - Customer support analytics software to measure customer support ROI, build custom dashboards and track customer support teams' CSAT. - Live Translate (Talk like a native in your customers' language) - MagicType (See what your customers are typing in real-time) - Screen Sharing (With no additional plugin needed) - Multiple integrations (Slack, Stripe, Linear, WordPress, Shopify, WooCommerce, Adobe Commerce, Zapier, n8n, Make, Hubspot, Salesforce, Jira, Trello, ...) **Average Rating:** 4.5/5.0 **Total Reviews:** 199 **How Do G2 Users Rate Crisp?** - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 9.4/10) - **Integrations:** 8.3/10 (Category avg: 8.5/10) - **Trends:** 7.4/10 (Category avg: 8.0/10) - **Performance Tracking:** 7.9/10 (Category avg: 8.3/10) **Who Is the Company Behind Crisp?** - **Seller:** [Crisp IM SARL](https://www.g2.com/sellers/crisp-im-sarl) - **Year Founded:** 2015 - **HQ Location:** Nantes, FR - **LinkedIn® Page:** https://www.linkedin.com/company/crisp-im/ (20 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 86% Small-Business, 12% Mid-Market #### What Are Crisp's Pros and Cons? **Pros:** - Customer Support (30 reviews) - Features (28 reviews) - Helpful (28 reviews) - Ease of Use (21 reviews) - Intuitive (17 reviews) **Cons:** - Missing Features (10 reviews) - Limited Features (7 reviews) - Lack of Features (5 reviews) - Expensive (4 reviews) - Learning Curve (4 reviews) ### What Do G2 Reviewers Say About Crisp? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **exceptional customer support** from Crisp, making every interaction a pleasure and enhancing overall satisfaction. - Users love Crisp for its **user-friendly features** like Shortcuts and AI automation, enhancing support efficiency and personalization. - Users love the **advanced segmentation and AI features** of Crisp, enhancing customer support and boosting engagement significantly. - Users love the **user-friendly interface** of Crisp, which facilitates quick resolutions without complications. - Users love the **intuitive interface** of Crisp, which simplifies managing customer conversations efficiently and effectively. **Cons:** - Users find the **missing features** in Crisp limit its potential, especially for article management and notifications. - Users note the **limited features** of Crisp, especially in article editing and analytics, impacting overall usability. - Users find the **lack of essential features** in Crisp frustrating, affecting usability and efficiency during daily tasks. - Users find Crisp to be **expensive** , especially as essential features are locked behind higher-tier plans. - Users find the **learning curve frustrating** , as understanding the logic and building workflows requires significant time investment. #### What Are Recent G2 Reviews of Crisp? **"[All-in-One Helping Turn Customer Conversations into Sales.](https://www.g2.com/survey_responses/crisp-review-13042879)"** **Rating:** 4.5/5.0 stars *— Verified User in Automotive* [Read full review](https://www.g2.com/survey_responses/crisp-review-13042879) --- **"[Perfect Solution for Diverse App Branding and Support](https://www.g2.com/survey_responses/crisp-review-12844712)"** **Rating:** 5.0/5.0 stars *— Ketul P.* [Read full review](https://www.g2.com/survey_responses/crisp-review-12844712) --- #### What Are G2 Users Discussing About Crisp? - [What does Crisp do?](https://www.g2.com/discussions/what-does-crisp-do) - 1 upvote - [What is crisp chat?](https://www.g2.com/discussions/what-is-crisp-chat) - 1 comment - [Is crisp chat free?](https://www.g2.com/discussions/is-crisp-chat-free) - 2 comments - [What is crisp software?](https://www.g2.com/discussions/what-is-crisp-software) ### 24. [Glassix](https://www.g2.com/products/glassix/reviews) Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability.
 With its AI Omnichannel capabilities, Glassix reshapes customer journeys. We transcend temporal boundaries, meeting customer needs at every touchpoint, even during dormant hours. Trusted by Nike, Avis, Nintendo, Domino's, and Dyson, Glassix propels missions forward with its transformative technology. With Glassix, managing your customer interactions has never been easier. Our unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From AI-powered chatbots to personalized greetings, keep your customers engaged in one place. Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. The secure platform offers a robust feature-set delivered as a subscription service complete with visual no/low code chatbot tools that require no technical knowledge to get started. Customers can hit the ground running with conversational AI capabilities powered by GPT-4, or leverage the Glassix API to build out highly customized experiences. Working together with a global network of integration partners, Glassix serves a growing customer base of established brands, high growth ventures, and small businesses alike. Experience the power of Glassix as it refines interactions, allowing you to deliver exceptional customer experiences. Say goodbye to manual tasks and reclaim your valuable time. With our automation capabilities, conversations flow effortlessly, leaving your customers in awe. **Average Rating:** 4.8/5.0 **Total Reviews:** 197 **How Do G2 Users Rate Glassix?** - **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.4/10) - **Integrations:** 9.4/10 (Category avg: 8.5/10) - **Trends:** 9.5/10 (Category avg: 8.0/10) - **Performance Tracking:** 9.5/10 (Category avg: 8.3/10) **Who Is the Company Behind Glassix?** - **Seller:** [Glassix](https://www.g2.com/sellers/glassix) - **Year Founded:** 2015 - **HQ Location:** Tel Aviv, Israel - **LinkedIn® Page:** https://www.linkedin.com/company/glassix/ (24 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Real Estate - **Company Size:** 67% Small-Business, 30% Mid-Market #### What Are Glassix's Pros and Cons? **Pros:** - Ease of Understanding (1 reviews) - Ease of Use (1 reviews) - Intuitive (1 reviews) - Simple (1 reviews) - Simple Use (1 reviews) **Cons:** - Lack of Integrations (1 reviews) - Limited Features (1 reviews) - Missing Features (1 reviews) ### What Do G2 Reviewers Say About Glassix? *AI-generated summary from verified user reviews* **Pros:** - Users find Glassix to be **simple and easy to understand** , avoiding unnecessary complications with data. - Users find Glassix to be **simple and easy to use** , avoiding unnecessary complications with data management. - Users appreciate the **intuitive design** of Glassix, finding it simple and easy to understand without confusion. - Users appreciate the **simplicity and ease of understanding** of Glassix, avoiding complications with data management. - Users value the **simple and easy-to-understand** nature of Glassix, making it accessible and user-friendly. **Cons:** - Users find a **lack of integrations** with Glassix, limiting its functionality and making it feel incomplete. - Users feel that Glassix has **limited features** , lacking completeness as a standalone program. - Users feel that Glassix lacks **complete features** , making it feel insufficient for comprehensive program needs. #### What Are Recent G2 Reviews of Glassix? **"[Restructuring School Communication](https://www.g2.com/survey_responses/glassix-review-9468016)"** **Rating:** 5.0/5.0 stars *— Reem O.* [Read full review](https://www.g2.com/survey_responses/glassix-review-9468016) --- **"[We get more done with Glassix AI](https://www.g2.com/survey_responses/glassix-review-9744629)"** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/survey_responses/glassix-review-9744629) --- ### 25. [Tidio](https://www.g2.com/products/tidio/reviews) Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact **Average Rating:** 4.6/5.0 **Total Reviews:** 1,844 **How Do G2 Users Rate Tidio?** - **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.4/10) - **Integrations:** 8.1/10 (Category avg: 8.5/10) - **Trends:** 9.2/10 (Category avg: 8.0/10) - **Performance Tracking:** 9.1/10 (Category avg: 8.3/10) **Who Is the Company Behind Tidio?** - **Seller:** [Tidio](https://www.g2.com/sellers/tidio) - **Company Website:** https://www.tidio.com/ - **Year Founded:** 2013 - **HQ Location:** San Francisco, California - **Twitter:** @tidiocx (1,306 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3343461/ (177 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Owner, CEO - **Top Industries:** Retail, Marketing and Advertising - **Company Size:** 90% Small-Business, 8% Mid-Market #### What Are Tidio's Pros and Cons? **Pros:** - Ease of Use (225 reviews) - Helpful (184 reviews) - Chatbots (155 reviews) - Easy Setup (154 reviews) - Features (139 reviews) **Cons:** - Expensive (76 reviews) - Missing Features (59 reviews) - Limited Customization (57 reviews) - Cost (56 reviews) - Limited Features (55 reviews) ### What Do G2 Reviewers Say About Tidio? *AI-generated summary from verified user reviews* **Pros:** - Users love the **ease of use** of Tidio, enhancing team communication and providing seamless customer interaction. - Users appreciate Tidio for its **immediate customer support capabilities** , enhancing engagement and satisfaction with timely assistance. - Users are impressed by Tidio's **efficient AI chatbot** , which enhances customer communication and support during peak times. - Users praise Tidio's **easy setup** , making the initial configuration smooth and efficient for getting started quickly. - Users love Tidio’s **real-time engagement features** , making customer interaction seamless and effective across multiple platforms. **Cons:** - Users find Tidio **expensive** , especially for freelancers seeking affordable licensing options that meet their needs. - Users find the **missing features** in Tidio, like geolocation, to be costly and lacking in flexibility. - Users find Tidio's **limited customization** frustrating, wishing for more control over chatbot settings and workflows. - Users find Tidio's pricing to be **too expensive** and suggest a more flexible payment model for better affordability. - Users desire **more features** in Tidio, such as additional chatbot styles and improved editing capabilities on mobile. #### What Are Recent G2 Reviews of Tidio? **"[Effective Chat Automation for Travel Customer Engagement](https://www.g2.com/survey_responses/tidio-review-12974054)"** **Rating:** 4.5/5.0 stars *— Advik D.* [Read full review](https://www.g2.com/survey_responses/tidio-review-12974054) --- **"[I honestly didn't expect Lyro AI to work this well](https://www.g2.com/survey_responses/tidio-review-13042494)"** **Rating:** 4.5/5.0 stars *— Alamgir H.* [Read full review](https://www.g2.com/survey_responses/tidio-review-13042494) --- #### What Are G2 Users Discussing About Tidio? - [How can I set up and optimize chatbots in Tidio for my e-commerce site?](https://www.g2.com/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) - 3 comments - [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote - [How do I uninstall Tidio?](https://www.g2.com/discussions/how-do-i-uninstall-tidio) - 1 comment - [Is Tidio safe?](https://www.g2.com/discussions/is-tidio-safe) - 7 comments - [How do you use Tidio?](https://www.g2.com/discussions/how-do-you-use-tidio) - 2 comments ## What Is Shared Inbox Software? [Collaboration & Productivity Software](https://www.g2.com/categories/collaboration-productivity) ## What Software Categories Are Similar to Shared Inbox Software? - [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service) - [Help Desk Software](https://www.g2.com/categories/help-desk) - [Live Chat Software](https://www.g2.com/categories/live-chat)