--- title: Mojo Helpdesk Reviews meta\_title: 'Mojo Helpdesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 242 reviews by the users' company size, role or industry to find out how Mojo Helpdesk works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 242 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Mojo Helpdesk Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users report **bugs with layouts and media** , affecting the overall user experience in Mojo Helpdesk. [(1 mentions)](https://www.g2.com/products/mojo-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1782845&qs=pros-and-cons#reviews) Users face **button issues** that hinder functionality, particularly with layout consistency and media handling. [(1 mentions)](https://www.g2.com/products/mojo-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1781111&qs=pros-and-cons#reviews) Users experience **editing difficulties** with layouts and media, hindering their overall satisfaction with Mojo Helpdesk. [(1 mentions)](https://www.g2.com/products/mojo-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1781305&qs=pros-and-cons#reviews) Users report **formatting issues** with layouts and images, impacting their overall experience with Mojo Helpdesk. [(1 mentions)](https://www.g2.com/products/mojo-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1786134&qs=pros-and-cons#reviews) Users struggle with **layout issues** , especially when switching to dark mode and managing images effectively. [(1 mentions)](https://www.g2.com/products/mojo-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1783191&qs=pros-and-cons#reviews) ### Top Cons or Disadvantages of Mojo Helpdesk ##### 1. Bugs Users report **bugs with layouts and media** , affecting the overall user experience in Mojo Helpdesk. [ See 1 mentions ](https://www.g2.com/products/mojo-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1782845&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "good enough" What do you dislike about Mojo Helpdesk? unable to keep the same layout and go into dark mode. need more layouts. Some time trouble with screenshots and pictures. ##### 2. Button Issues Users face **button issues** that hinder functionality, particularly with layout consistency and media handling. [ See 1 mentions ](https://www.g2.com/products/mojo-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1781111&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "good enough" What do you dislike about Mojo Helpdesk? unable to keep the same layout and go into dark mode. need more layouts. Some time trouble with screenshots and pictures. ##### 3. Editing Difficulties Users experience **editing difficulties** with layouts and media, hindering their overall satisfaction with Mojo Helpdesk. [ See 1 mentions ](https://www.g2.com/products/mojo-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1781305&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "good enough" What do you dislike about Mojo Helpdesk? unable to keep the same layout and go into dark mode. need more layouts. Some time trouble with screenshots and pictures. ##### 4. Formatting Issues Users report **formatting issues** with layouts and images, impacting their overall experience with Mojo Helpdesk. [ See 1 mentions ](https://www.g2.com/products/mojo-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1786134&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "good enough" What do you dislike about Mojo Helpdesk? unable to keep the same layout and go into dark mode. need more layouts. Some time trouble with screenshots and pictures. ##### 5. Layout Issues Users struggle with **layout issues** , especially when switching to dark mode and managing images effectively. [ See 1 mentions ](https://www.g2.com/products/mojo-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1783191&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "good enough" What do you dislike about Mojo Helpdesk? unable to keep the same layout and go into dark mode. need more layouts. Some time trouble with screenshots and pictures. ## Top-Rated Alternatives [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/mojo-helpdesk/competitors/alternatives) ![Kate K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kate K.") KK Kate K. HR Analytics and Technology Director Enterprise (\> 1000 emp.) 8/9/2023 "Enjoy using Mojo for our HR Helpdesk!" 4.5/5 What do you like best about Mojo Helpdesk? Being able to assign tickets to individual employees is the best Review collected by and hosted on G2.com. What do you dislike about Mojo Helpdesk? Not much - most of the functionaly is really great! Review collected by and hosted on G2.com. What problems is Mojo Helpdesk solving and how is that benefiting you? Gives our HR Team a 'one stop shop' for tracking all HR Issues Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Enterprise (\> 1000 emp.) 8/8/2023 "Powerful yet affordable ticketing system" 4.5/5 What do you like best about Mojo Helpdesk? Mojo Helpdesk has alot of features for the price point. I really like that most of the features in Mojo is a premium somewhere else. Review collected by and hosted on G2.com. What do you dislike about Mojo Helpdesk? Only thing I would say I dislike about Mojo is that I don't think it integrates with two Mojo departments. Review collected by and hosted on G2.com. What problems is Mojo Helpdesk solving and how is that benefiting you? It allows our employees to request help for all things related to the company and also themselves. We also utilize it for an IT system Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Dave C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dave C.") DC Dave C. Small-Business (50 or fewer emp.) 2/23/2023 "Simple, easy-to-setup, easy-to-use and user-friendly" 4.5/5 What do you like best about Mojo Helpdesk? It's a ticket system that is easy to set up, doesn't require constant security updates (because Mojo takes care of that) and doesn't have email delivery issues that I had with OSTicket. Review collected by and hosted on G2.com. What do you dislike about Mojo Helpdesk? There is little to dislike. I want to be able to customise the appearance more, so it appears in line with our branding. I would also like emails to a custom domain rather than mojohelpdesk. Perhaps integration with Gsuite? Review collected by and hosted on G2.com. What problems is Mojo Helpdesk solving and how is that benefiting you? We use Mojo Helpdesk to manage customer communications and inquiries. For example, customers who want custom packaging can easily be directed to relevant staff member or customers who have delivery problems or incomplete orders can easily be routed through to the relevant people. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller FN Fiona N. Mid-Market (51-1000 emp.) 8/15/2023 "Works well" 4/5 What do you like best about Mojo Helpdesk? The staff comments and the reusable comments are fantastic. Review collected by and hosted on G2.com. What do you dislike about Mojo Helpdesk? I wish it had an asset management option. Review collected by and hosted on G2.com. What problems is Mojo Helpdesk solving and how is that benefiting you? It is a cost effective tool for our helpdesk ticket system. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Erik A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erik A.") EA Erik A. IT manager Primary/Secondary Education Mid-Market (51-1000 emp.) 2/21/2023 "Great customization, great price" 5/5 What do you like best about Mojo Helpdesk? On of the best things is the ability to create teams based on where users send their requests. The customizations are unlimited, and they help create a user experience that matches our friendly environment. Review collected by and hosted on G2.com. What do you dislike about Mojo Helpdesk? The interface is a bit clunky at times, even with the current update. Though we know the UI doesn't make the product, it would be nice to have a better looking UI. Review collected by and hosted on G2.com. What problems is Mojo Helpdesk solving and how is that benefiting you? Mojo is helping with end user issues. Whenever a user has an issue either on an end user device or a shared conference room device. They can email our helpdesk through mojo or use a tablet we have configured to auto create a ticket in mojo. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Tammeria P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tammeria P.") TP Tammeria P. Mid-Market (51-1000 emp.) 8/8/2023 "Helpful to keep track of a request" 4/5 What do you like best about Mojo Helpdesk? Log and history of a request, this is helpful for resolution. Review collected by and hosted on G2.com. What do you dislike about Mojo Helpdesk? Logging in, instead of auto login. I like auto logins. Review collected by and hosted on G2.com. What problems is Mojo Helpdesk solving and how is that benefiting you? Issue with scheduling. Scheduling impacts productivity. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller AM Aron M. Desktop Engineer Mid-Market (51-1000 emp.) 2/15/2023 "Mojo Helpdesk Is a Stupendous Ticketing System" 5/5 What do you like best about Mojo Helpdesk? I've used several different helpdesk applications over the years; Jira, Magic/SDE and Spiceworks, just to name a few. However, none of them have impressed me like Mojo has. It's easy to set up and quite enjoyable to use. For example, I was able to get everything set up for my company within a couple of hours compared to Jira which took several hours. I've also rolled Mojo out to other departments besides IT with no issues. These are users that have never used a ticketing system before, but they were able to rapidly understand the fluid interface. There is built-in reporting which can be tweaked as needed. The customer portal is great for customers to navigate to and submit forms to create tickets. The forms are also simple to configure and publish. My company has been using Mojo for over a year now and the platform has received many helpful updates. The Mojo support team has been awesome! They have been quick to respond and assist with any questions or issues I've had. Finally, the price for Mojo is unbeatable compared to other offerings. Mojo really should be at the top of anyone's "Best Help Desk Software" list. Review collected by and hosted on G2.com. What do you dislike about Mojo Helpdesk? I really can't think of anything negative to say about Mojo. Review collected by and hosted on G2.com. What problems is Mojo Helpdesk solving and how is that benefiting you? Mojo provides a rubust ticketing system for IT, Customer Operations, HR and other departments. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Enterprise (\> 1000 emp.) 8/8/2023 "Mojo has made my job more fluid and easier to manage" 4/5 What do you like best about Mojo Helpdesk? Being able to email users with updates, so they don't have to login to see their tickets Review collected by and hosted on G2.com. What do you dislike about Mojo Helpdesk? Website is sometimes slow to load and has gone down at inconvenient times in the last year. Review collected by and hosted on G2.com. What problems is Mojo Helpdesk solving and how is that benefiting you? Communication Mojo makes getting the information we need to do our job way easier and since users can get updates and reply via email, we spent less time calling people Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 4/27/2023 "Great Inexpensive Helpdesk Tool" 5/5 What do you like best about Mojo Helpdesk? Our team enjoys the simplicity of this tool. It can be as complicated or easy to use as you would like it to be, depending on your use case. We rarely have 'down' issues with the SaaS product and our users never have a complaint about it. Review collected by and hosted on G2.com. What do you dislike about Mojo Helpdesk? The only dislike would be the lack of integration with products. We have used zendesk in the past and there were tons of integrations that can be used, but it is not as push button with Mojo. Review collected by and hosted on G2.com. What problems is Mojo Helpdesk solving and how is that benefiting you? The problem with not tracking our progress previously when we didn't have a tool. This tool really helps to keep track of issues and also shows analytics for headcount. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Dustan F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dustan F.") DF Dustan F. Mid-Market (51-1000 emp.) 5/4/2023 "Mojo to the rescue!" 3.5/5 What do you like best about Mojo Helpdesk? Fast, easy to set up, user-friendly, scalable, and inexpensive. When our previous helpdesk failed, Mojo was easy to replace and implement within a short time frame. Review collected by and hosted on G2.com. What do you dislike about Mojo Helpdesk? I wish the asset management addition they offer were more robust and offered more capability. I wrote some suggestions and would buy the piece if they were accommodated. Review collected by and hosted on G2.com. What problems is Mojo Helpdesk solving and how is that benefiting you? Mojo provides our helpdesk so we can organize and prioritize workflow, agent assignment, and customer communication and feedback. Review collected by and hosted on G2.com. 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