--- title: Mojo Helpdesk Reviews meta_title: 'Mojo Helpdesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 242 reviews by the users' company size, role or industry to find out how Mojo Helpdesk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 242 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Mojo Helpdesk Reviews **Vendor:** Mojo Helpdesk **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 242 ## About Mojo Helpdesk Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets and emails, Mojo Helpdesk puts them all in a powerful but simple ticket tracking system. Cut down incoming requests with a self-service knowledge base, keep things organized by assigning and tagging tickets, and leverage automation for improved efficiency. With over 2.5 million happy users, Mojo Helpdesk is the top choice for IT professionals and customer service managers, and agents. Used by small and medium-sized businesses, schools and educational institutions, healthcare organizations, government agencies, and many others. Get started in minutes, connect to your company or organization’s Google Workspace, and begin managing requests, creating knowledge base articles, managing assets, setting SLA benchmarks, tracking and reporting. ## Mojo Helpdesk Pros & Cons **What users dislike:** - Users report **bugs with layouts and media** , affecting the overall user experience in Mojo Helpdesk. (1 reviews) - Users face **button issues** that hinder functionality, particularly with layout consistency and media handling. (1 reviews) - Users experience **editing difficulties** with layouts and media, hindering their overall satisfaction with Mojo Helpdesk. (1 reviews) - Users report **formatting issues** with layouts and images, impacting their overall experience with Mojo Helpdesk. (1 reviews) - Users struggle with **layout issues** , especially when switching to dark mode and managing images effectively. (1 reviews) - Limited Customization (1 reviews) - Missing Features (1 reviews) - Slow Loading (1 reviews) ## Mojo Helpdesk Reviews ### 1. Does what it needs to but has some limitations **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Mojo Helpdesk?** User interface is easy to follow, makes things pretty foolproof for back and front end. **What do you dislike about Mojo Helpdesk?** Can be slow and goes down often make the team backed up. Also downloading attachments is hit or miss. **What problems is Mojo Helpdesk solving and how is that benefiting you?** keepps everything in once place, easy to navigate and keep records of requests. ### 2. A great helpdesk for all teams under one system **Rating:** 5.0/5.0 stars **Reviewed by:** Jason B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Mojo Helpdesk?** Its easy to use and users can log in using Azure credentials Its easy to expand to more than just one team. We use ours for more than just IT support. The ratings for job is a great feature **What do you dislike about Mojo Helpdesk?** Nothing. It does everything we want. The only thing i would want o add is an Azure sync so we don't need to manually add in users. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo helps our users easily log calls for around four departments. its also a great place for them to find guidance. The easy of logging a call means its used a lot ### 3. Best Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Elie J. | Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Mojo Helpdesk?** I like that it is my go-to place to resolve all issues with my employees. It is easy to use, and the instructions are simple. **What do you dislike about Mojo Helpdesk?** It crashes a lot, and the updates don't seem like updates. **What problems is Mojo Helpdesk solving and how is that benefiting you?** All issues for human resources. ### 4. Mojo is a lifesaver! **Rating:** 5.0/5.0 stars **Reviewed by:** Amber L. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** My staff and I love how versatile and user friendly the program is. It helps us stay organized and prioritize tasks. **What do you dislike about Mojo Helpdesk?** The only downside is that we realize just how much work we have to do. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo helps us stay organized and keeping us on task. ### 5. A solid helpdesk experience. **Rating:** 5.0/5.0 stars **Reviewed by:** Michael Y. | Systems Technician, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Mojo Helpdesk?** The new UI is clean and streamlined and the complexity of the information shown is customizable. **What do you dislike about Mojo Helpdesk?** The fact that you can't change some of the default Ticket lists. **What problems is Mojo Helpdesk solving and how is that benefiting you?** It is helping to alleviate our issues with task assignments. ### 6. IT Analyst **Rating:** 4.5/5.0 stars **Reviewed by:** Huy N. | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Mojo Helpdesk?** Mojo let me customized based on my need not like Services Now which have very strict limited for customization. **What do you dislike about Mojo Helpdesk?** Not sure if i can utilized verification layers to my leadership. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Able to document changes and get approval in one screen instead of multiple workflow step. ### 7. Central platform for tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Rafeeq M. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Mojo Helpdesk?** The excellent part is that it Integrates with google gsuite and helps to get all your tickets at one centrallocation. **What do you dislike about Mojo Helpdesk?** Graphic user interface for dashboard needs to be more user friendly and handy, i.e. top 10 complaints, top 10 frequent users and top 10 repeated issues. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Managing help desk tickets at once central location ### 8. Practical and simple **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Program Development | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** It is a completely practical and very simple tool. **What do you dislike about Mojo Helpdesk?** I would like to have a better tool to generate reports for each agent in order to measure the KPIs. **What problems is Mojo Helpdesk solving and how is that benefiting you?** It helps us to be able to organize the problems by the different departments and affected areas. ### 9. Answers and solutions made easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** I like that you have one place to make inquiries and lots of avenues to receive answers. **What do you dislike about Mojo Helpdesk?** Sometimes the chain of emails and answers is hard to follow. **What problems is Mojo Helpdesk solving and how is that benefiting you?** The Mojo Help desk lets our agents ask for requests from our team. ### 10. Good experience with Mojo **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** Mojo has been a really easy platform to navigate. I picked it up quite quickly with minimal external help. **What do you dislike about Mojo Helpdesk?** My experience has been mostly good. i do not have any complaints at the moment. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Redirecting issues to the proper channels. ### 11. New and learning **Rating:** 4.0/5.0 stars **Reviewed by:** Richard R. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2023 **What do you like best about Mojo Helpdesk?** Great customer support. Quick responses to my questions with easy to follow instructions. And, MOJO Bot. The good is a lot of good stuff. **What do you dislike about Mojo Helpdesk?** How-To videos are out of date. The bad is a lot of good stuff to learn. **What problems is Mojo Helpdesk solving and how is that benefiting you?** I'm still implementing and setting things up. Tracking productivity and finding ways to help customers help themselves with knowledge base. ### 12. Mojo Helpdesk is the solution for higher educational issues! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** I love the fact that notes, pictures and files can be attached I order to further assist the agent assigned to the ticket. **What do you dislike about Mojo Helpdesk?** I dislike the fact that in order to open up the correct Mojo Helpdesk I have to open up a different link that corresponds with my ticketing system. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo Helpdesk solves issues that the Professors, Faculty and staff are having in real time. Such as equipment failure issues, application problems and equipment checkouts. ### 13. Love it **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Mojo Helpdesk?** Centralization and customization make it incredibly flexible to our needs. **What do you dislike about Mojo Helpdesk?** The app interface can be somewhat clunky. For some reason my autocomplete keeps getting messed up. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Centralization of issues and having a clear tracking of our processes. ### 14. A good value for a basic helpdesk service **Rating:** 4.0/5.0 stars **Reviewed by:** Michael C. | System Software Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Mojo Helpdesk?** Features like automations and advanced filters, price. **What do you dislike about Mojo Helpdesk?** Not the most user-friendly helpdesk, many recurring workflows require multiple clicks to be accomplished. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Triage, manage and organize help requests that arrive to the helpdesk email. ### 15. Excellent Ticketing System **Rating:** 5.0/5.0 stars **Reviewed by:** Mark N. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Mojo Helpdesk?** Very easy to use and HIPAA compliant, which is a must for our business. **What do you dislike about Mojo Helpdesk?** It does not allow email responses to update the ticket. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Easy to update tickets ### 16. Many useful features for a very reasonable price. **Rating:** 5.0/5.0 stars **Reviewed by:** Emily J. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Mojo Helpdesk?** Mojo has a straightforward interface and filtering/view system, as well as easy tagging and queue setup. **What do you dislike about Mojo Helpdesk?** I wish there was a way to clone issues in Mojo. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo allows us to help provide customer service to the customers that we serve in an organized and timely manner. ### 17. Mojo Helpdesk has been great for our K-12 school corporation! **Rating:** 5.0/5.0 stars **Reviewed by:** Jenna G. | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Mojo Helpdesk?** Mojo Helpdesk helps keep everyone in our IT department organized. Our staff appreciates the knowledge base and how easy it is to create tickets. After looking into several other companies, Mojo Helpdesk was a clear choice due to its simplicity and low price. **What do you dislike about Mojo Helpdesk?** In the future, we hope Mojo Helpdesk will provide pop-up or sound notifications when a new ticket is created. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo Helpdesk helps our K-12 staff members create tickets and find solutions. It helps our IT department stay organized. ### 18. Easy to use and manage **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Mojo Helpdesk?** - easy to use - management of cases among different projects, and different groups of users with various privileges are fully customizable **What do you dislike about Mojo Helpdesk?** - lack of custom-built reports with easy-to-use built-in GUI **What problems is Mojo Helpdesk solving and how is that benefiting you?** - for our clients to submit system issues, or for our support team to record system issues - for our support team to dispatch cases to project/product team or individual member - for our team heads to oversee the progress of cases - for each team to consolidate the knowledge of past cases ### 19. Efficent and updated **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** It is easy to navigate and very consistent with its preformance. **What do you dislike about Mojo Helpdesk?** Sometimes the routing is not always correct but in general it is fine **What problems is Mojo Helpdesk solving and how is that benefiting you?** Entering new insurance packages, resetting passwords and correcting packages ### 20. better than Service Now **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** It is full features, flexible, and customizable for our workflow **What do you dislike about Mojo Helpdesk?** For some the learning curve might be steep, when setting it up for your enviroment. **What problems is Mojo Helpdesk solving and how is that benefiting you?** keeping track of requests and incidents. ### 21. A very capable system for handling tickets from a helpdesk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** August 15, 2023 **What do you like best about Mojo Helpdesk?** Responses and triggers allow automations to be reached. **What do you dislike about Mojo Helpdesk?** Difficult to link tickets together for clients who are experiencing the same issue, **What problems is Mojo Helpdesk solving and how is that benefiting you?** Remote Uers experiencing techinical problems ### 22. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra C. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** It has been a very easy-to-use product and recommended to other organizations. **What do you dislike about Mojo Helpdesk?** Not applicable, I have not found anything to dislike at this time. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Problems with technical support. ### 23. Wish Search Option Was Better **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica H. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** Love the help desk but wish I could easily search previous help tickets to better assist customers. **What do you dislike about Mojo Helpdesk?** Lack of search engine. Please make this better. **What problems is Mojo Helpdesk solving and how is that benefiting you?** communication with customers. ### 24. Does what we need **Rating:** 4.0/5.0 stars **Reviewed by:** vince d. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** The groups for each client as well as the time zone settings **What do you dislike about Mojo Helpdesk?** You can't edit a post once a mistake is submitted **What problems is Mojo Helpdesk solving and how is that benefiting you?** Consolidation of efforts to solve issues ### 25. Usability Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Thabiso G. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Mojo Helpdesk?** The system is very easy to use by colleagues to log tickets and very easy for administration to add new columns and modify the forms. **What do you dislike about Mojo Helpdesk?** We do not like the feature asking users to review the service since we are not allowed to monitor employees performance using this system **What problems is Mojo Helpdesk solving and how is that benefiting you?** Managing user tickets and tracking better ### 26. Great Solution | Great Onboarding and Support **Rating:** 4.5/5.0 stars **Reviewed by:** Ori A. | Chief Geek, Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2023 **What do you like best about Mojo Helpdesk?** Being able to compile my SOP/Help Articles into my help desk in one place. **What do you dislike about Mojo Helpdesk?** Not being able to merge duplicate tickets on the lower plan **What problems is Mojo Helpdesk solving and how is that benefiting you?** Being able to delegate help tasks to specific team members. Centralizing our tickets and getting them off Email, Slack and the Water Cooler ### 27. Mojo is a very nice system and very easy to use and navigate. **Rating:** 5.0/5.0 stars **Reviewed by:** Lakiayah T. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** Very easy to use and helpful and fast responses when dealing with tickets from students **What do you dislike about Mojo Helpdesk?** Somtimes the internet connection will go out. **What problems is Mojo Helpdesk solving and how is that benefiting you?** solving problems with the students ### 28. Good but needs some polishing **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** The interface is very simple and clean. It has lots of functionality that is needed to get going right out of the box. **What do you dislike about Mojo Helpdesk?** Wasn't happy that custom form tickets didn't show the data front and center, instead it was off to the side. New ticket notifications also seemed to be hit or miss. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Gathering tickets into one central location is very nice. **Official Response from Jose Salazar:** > Thank you for appreciating the centralization aspect of Mojo Helpdesk as a ticketing help desk system. We love to hear of your engagement level with Mojo Helpdesk, so you're welcome to start a short discussion over which notifications are hit or miss and better understand the needs of our growing user base. ### 29. Couple months review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** Seams to work well on my computer and is a useful way to keep my repairs in order **What do you dislike about Mojo Helpdesk?** I can never get my app on my phone to work properly or work at all. Worked for one day then will not let me log back into the system **What problems is Mojo Helpdesk solving and how is that benefiting you?** Helping me resolve my work load and orders **Official Response from Jose Salazar:** > Thank you for highlighting your main use case. Regarding the app issue you've experienced, you can submit a ticket on our help center page to specify the details and device you are using. This will help our development team track their progress and serve other customers too. ### 30. pretty good at just ticketing **Rating:** 4.0/5.0 stars **Reviewed by:** Alfred G. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Mojo Helpdesk?** customization between numerous clients and users **What do you dislike about Mojo Helpdesk?** segragating tickets between sites and users **What problems is Mojo Helpdesk solving and how is that benefiting you?** ticket submissions from users for helpdesk ### 31. Great tool for team work **Rating:** 4.5/5.0 stars **Reviewed by:** Octavio F. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Mojo Helpdesk?** Easy interface, lots of features, great customer support **What do you dislike about Mojo Helpdesk?** The app could be better, not a sync to the web versión **What problems is Mojo Helpdesk solving and how is that benefiting you?** Response to infrastructure incidents and link to our emergency response system ### 32. New Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 09, 2023 **What do you like best about Mojo Helpdesk?** The ability to respond to requests within Mojo and capture all details is huge. **What do you dislike about Mojo Helpdesk?** The search function in the "new" experience stills eems to have some flaws as it does not always find a person or request **What problems is Mojo Helpdesk solving and how is that benefiting you?** Tracking of 3rd party requests so having a central point of truth around requests **Official Response from Jose Salazar:** > Your concern is very important to us as we release the new UI experience. While there's a huge benefit in using Mojo Helpdesk, you're always welcome to start a discussion by submitting a ticket via our help center page. Our customer support team will respond to you and ensure your issues are understood and addressed. ### 33. Excellenet product **Rating:** 5.0/5.0 stars **Reviewed by:** Martin C. | IT Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Mojo Helpdesk?** It's easy to configure and use. We've 10 agents and about 50 users...and they all caught on pretty quickly. **What do you dislike about Mojo Helpdesk?** It's a little stodgy looking but they're trying a new 'look' - can't wait until it's finalized. **What problems is Mojo Helpdesk solving and how is that benefiting you?** It helps me organize my IT requests. In the past, they would send me an email and it was difficult for me to prioritize. ### 34. Good, basic application. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 30, 2022 **What do you like best about Mojo Helpdesk?** Easy to complete the tickets. Easy to communicate with customers. **What do you dislike about Mojo Helpdesk?** There needs to be a spam blocker or a way to block email addresses and or key words. **Recommendations to others considering Mojo Helpdesk:** Just get started. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Organizing and tracking customer tickets. ### 35. Director of Administration **Rating:** 5.0/5.0 stars **Reviewed by:** Luke B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Mojo Helpdesk?** The accountability of keeping tasks top of mind. I also like the automation that can be used to make our staff more efficient **What do you dislike about Mojo Helpdesk?** Nothing to complain about at this time, I really do I like it a lot. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Keeping our IT staff accountable and its a one-stop shop for their team to work. ### 36. Excellent experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Mojo Helpdesk?** Ticket creation, ease of tracking progress **What do you dislike about Mojo Helpdesk?** UI can be improved. Need for data visualization **Recommendations to others considering Mojo Helpdesk:** One of the best platform to track trend and review support requests. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Creation, Tracking, solving and reviewing support requests. ### 37. Good MOJO Service **Rating:** 5.0/5.0 stars **Reviewed by:** Linda C. | PC APP Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Mojo Helpdesk?** I like that it is easy to use, easy to monitor and complete tasks. I also like the ability to communicate with the person who submits the ticket. I like that once you close a ticket, you can go back and review it if needed. I appreciate that it is timed and dated so I can keep track of progress. It allows us to stay on tasks and accomplish needs throughout the district. **What do you dislike about Mojo Helpdesk?** It isn't so much a dislike, but I would really like if it had the function to send a reminder or a nudge to the technician it is assigned to in an effort to keep techs on tasks and ensure that tasks are getting completed in a timely fashion. I would also like it if the person submitting the issue had a way to give a timeframe of needing task complete and not just normal need, urgent or emergency. Thank you **What problems is Mojo Helpdesk solving and how is that benefiting you?** It is solving the need to send emails or make phone calls to get tasks listed and addressed. It is a central location to manage the technical needs of the district. It allows me to track the needs of each building and then I can reach out to techs and let them know if I have materials/equipment in stock that they can pick up and use for the particular tasks. I believe it not only benefits me, it benefits the entire district. **Official Response from Nicholas Philip:** > Thank you so much for the review! I will talk to the dev team to see if this something we could fix ### 38. Powerful Customisation **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2022 **What do you like best about Mojo Helpdesk?** I appreciate the powerful customisation features in Mojo Helpdesk, such as those for notification emails, ticket forms, and even the helpdesk portal that customers see. Our support desk is ever-changing, and this customisability gives us confidence that Mojo Helpdesk can perform for us whatever the weather - I know there is much potential in the available customisation that we have not yet delved into. The advanced search features & results have significantly improved, and I was pleased to see an option added to display custom field values in the results list - something I had asked about a while back. A significant UI overhaul this year resolved some odd behaviour I was seeing and brought in more enhancements - all good signs that Mojo Helpdesk is maintained by a skilled and dedicated team. **What do you dislike about Mojo Helpdesk?** I often wish the UI had more customisation options, e.g. enabled resizing of various UI panes as well as the columns in views like My Assignments. One effect of not having this is that ticket creator names which are only slightly longer than average are truncated by the column edge, especially on smaller screens like mine. Another UI element is the order of saved searches - they display alphabetically; I wish though that I could at least pin my most used to the top of the list. The customer satisfaction graph only goes back 30 days; I'm not sure why this is, but a longer-ranging overview of ticket ratings would be good to see. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Our use of Mojo Helpdesk has changed over the years - from being updated only by our technicians as a private knowledge base and record of communications, to the primary way for us to communicate with customers in a technical support context. The importance of the ability to create tickets on behalf of a user can't be overlooked by us; we used phone and email as the communication platform for our support matters for many years. You can imagine the heartache of receiving a technical question that you're sure you've heard before - only to find out you weren't privy to the email thread or phone call where your colleague solved the problem in the past. Now, our tickets are logged by users, or by technicians on behalf of users following an email or phone call, and subsequent messages are sent and received via the helpdesk with email notifications to keep us in the loop. Those users who are reluctant to log in to the portal can reply to the ticket's email address to add a comment instead - many of our customers make use of this. We need to keep these communications centrally accessible because they are great resources for our technicians, who sometimes need powerful search tools to find a needle in a haystack - a point I briefly mentioned earlier where Mojo Helpdesk scores high. **Official Response from Nicholas Philip:** > Thank you so much for the review! I appreciate your feedback and I will have the dev team look at them and see if they work on any of it. ### 39. Great for schools and colleges! **Rating:** 5.0/5.0 stars **Reviewed by:** Nick K. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 20, 2023 **What do you like best about Mojo Helpdesk?** Have been using it for 10+ years in variopus education settings and have always been happy with features, performance and service. Cloud based, easy integration with Gsuite! **What do you dislike about Mojo Helpdesk?** Nothing really. Eveverything works well for our needs. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Simple and easy for end users as well as support agents. ### 40. Great ticket system **Rating:** 4.5/5.0 stars **Reviewed by:** Neal C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Mojo Helpdesk?** Provides an easy and cost effective support ticket system. **What do you dislike about Mojo Helpdesk?** No real dislikes, once we figured out new users needed to be added as Contacts. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Our users have a way to report problems, and our department can report on how many problems we have to deal with. ### 41. Mojo is a Fantastic Simple HelpDesk **Rating:** 4.0/5.0 stars **Reviewed by:** Justin B. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Mojo Helpdesk?** How simple it is to manage and setup uses along with accessing tickets **What do you dislike about Mojo Helpdesk?** I think the data could be a little more in depth and playful when pulling reports **What problems is Mojo Helpdesk solving and how is that benefiting you?** When folks in our agency have tech or billing problems they use MOJO ### 42. Good helpdesk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2023 **What do you like best about Mojo Helpdesk?** Usefull ticketing system to keep track of helprequests **What do you dislike about Mojo Helpdesk?** It is not always clear how to find open tickets **What problems is Mojo Helpdesk solving and how is that benefiting you?** Keep track or RMA ### 43. IT Director **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** April 28, 2023 **What do you like best about Mojo Helpdesk?** HIPAA compliant, easy to use and navigate, the bots are very helpful. **What do you dislike about Mojo Helpdesk?** A lot of screen refreshing when moving around in Mojo. **What problems is Mojo Helpdesk solving and how is that benefiting you?** We've set up queues for project tickets, helpdesk tickets, and platform specific tickets to keep the right agents engaged and working on tasks. Very helpful. ### 44. Highly Functional Ticketing System **Rating:** 4.5/5.0 stars **Reviewed by:** Trevor S. | Director of IT & Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2022 **What do you like best about Mojo Helpdesk?** Mojo lets companies start off small and scale up as their needs grow. Their lightweight UI and full-featured back end are perfect for groups that are looking to implement ticketing from the ground up or for small companies that want to bring multiple departments into a thoughtful workflow. **What do you dislike about Mojo Helpdesk?** Recent UI changes have strayed slightly from their traditional lightweight feel while at the same time slowing down and obfuscating some repetitive operations. **Recommendations to others considering Mojo Helpdesk:** Don't jump in on the full version of the product right away. The "Team" version is quite capable and you can get a good idea of capabilities at that level. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Many ticketing systems try to be too full-featured while also trying to be all things to all people. Mojo cuts straight to the good stuff. If companies want to build a full-featured but no-nonsense ticketing system then Mojo could be a good choice. **Official Response from Nicholas Philip:** > Thank you so much for the review. I understand that the new UI maybe a little hard to get used to but hopefully after more use it will feel just as light weight as the first one. If there are any other issues please let us know and I will talk to the dev team. ### 45. Bang for Buck **Rating:** 4.0/5.0 stars **Reviewed by:** Arun J. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2023 **What do you like best about Mojo Helpdesk?** Mojo Helpdesk can be useful for businesses looking to improve their customer support operations and streamline their ticket management process. **What do you dislike about Mojo Helpdesk?** Reporting capabilities could be more robust, and the user interface could be more intuitive. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Ticketing external complaints ### 46. Slow but getting better by the month **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2023 **What do you like best about Mojo Helpdesk?** The letterbox system for dividing tickets between team members. **What do you dislike about Mojo Helpdesk?** The lack of reporting and no tags to then provide analytical reporting. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Having one place where all our customers can go to log a ticket and view help guides ### 47. User Friendy ideal for small businesses **Rating:** 4.0/5.0 stars **Reviewed by:** Lionel L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2023 **What do you like best about Mojo Helpdesk?** Very user friendly, easy to set up and to use. Good integration with Google **What do you dislike about Mojo Helpdesk?** Too many email of confirmation, creation and such **What problems is Mojo Helpdesk solving and how is that benefiting you?** We now have a ticketing system to track our user request and IT issues ### 48. This program is very easy to use. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Mojo Helpdesk?** The simplicity of the program is what I like most. **What do you dislike about Mojo Helpdesk?** It can be hard to navigate if you're trying to find something besides the basics on the homepage. **What problems is Mojo Helpdesk solving and how is that benefiting you?** I haven't had to contact Mojo to solve anything. ### 49. User friendly and Easy Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Mojo Helpdesk?** I like that it is easily accessible, user-friendly, and the staff responds quickly. **What do you dislike about Mojo Helpdesk?** I honestly don't have any major dislikes. I have been happy with my service thus far. **What problems is Mojo Helpdesk solving and how is that benefiting you?** It bridges the gap between us, our IT department, corporate and third parties making communication easy and easily accessible. ### 50. Get the job done **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Mojo Helpdesk?** Mojo is a cost affective solution of having a helpdesk ticket system integrated with the Google Suite. **What do you dislike about Mojo Helpdesk?** Updates seem to be constant instead of scheduled. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Manage the IT department support requests ## Mojo Helpdesk Discussions - [work on Graphical Report](https://www.g2.com/discussions/work-on-graphical-report) - 1 comment, 1 upvote - [For Report of Monthly Data](https://www.g2.com/discussions/for-report-of-monthly-data) - 1 comment, 1 upvote - [What are the features of help desk software?](https://www.g2.com/discussions/mojo-helpdesk-what-are-the-features-of-help-desk-software) - 1 comment, 1 upvote - [Is Mojo Helpdesk free?](https://www.g2.com/discussions/is-mojo-helpdesk-free) - 2 comments - [View Mojo Helpdesk pricing details and edition comparison](https://www.g2.com/products/mojo-helpdesk/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+07%3A01%3A54+-0500&secure%5Bsession_id%5D=69c16825-c314-4c0e-8cb0-60ca762af09b&secure%5Btoken%5D=8a6febee9d379be136a1e42ef2940f05f46172f34614031f26aa2131e669548f&format=llm_user) ## Mojo Helpdesk Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) ## Mojo Helpdesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization **Process** - Mentions - Tickets - Macros **Analytics** - Trends - Performance Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Integrations **Channels** - Email - Social - Live Chat - Phone - Text **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Mojo Helpdesk Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,653 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,543 reviews)