--- title: Mojo Helpdesk Reviews meta_title: 'Mojo Helpdesk Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 242 reviews by the users' company size, role or industry to find out how Mojo Helpdesk works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 242 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Mojo Helpdesk Reviews **Vendor:** Mojo Helpdesk **Category:** [Help Desk Software](https://www.g2.com/categories/help-desk) **Average Rating:** 4.4/5.0 **Total Reviews:** 242 ## About Mojo Helpdesk Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets and emails, Mojo Helpdesk puts them all in a powerful but simple ticket tracking system. Cut down incoming requests with a self-service knowledge base, keep things organized by assigning and tagging tickets, and leverage automation for improved efficiency. With over 2.5 million happy users, Mojo Helpdesk is the top choice for IT professionals and customer service managers, and agents. Used by small and medium-sized businesses, schools and educational institutions, healthcare organizations, government agencies, and many others. Get started in minutes, connect to your company or organization’s Google Workspace, and begin managing requests, creating knowledge base articles, managing assets, setting SLA benchmarks, tracking and reporting. ## Mojo Helpdesk Pros & Cons **What users dislike:** - Users report **bugs with layouts and media** , affecting the overall user experience in Mojo Helpdesk. (1 reviews) - Users face **button issues** that hinder functionality, particularly with layout consistency and media handling. (1 reviews) - Users experience **editing difficulties** with layouts and media, hindering their overall satisfaction with Mojo Helpdesk. (1 reviews) - Users report **formatting issues** with layouts and images, impacting their overall experience with Mojo Helpdesk. (1 reviews) - Users struggle with **layout issues** , especially when switching to dark mode and managing images effectively. (1 reviews) - Limited Customization (1 reviews) - Missing Features (1 reviews) - Slow Loading (1 reviews) ## Mojo Helpdesk Reviews ### 1. Mojo Helpdesk is very user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Julie D. | Director of Extended Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Mojo Helpdesk?** It is very user-friendly and allows you to walk through the app easily as well. It allows you to go into the ticket as many times as needed if you were the initial ticket creator. **What do you dislike about Mojo Helpdesk?** One of the things I don't like is when a ticket has been opened and your name is mentioned, we are not able to access the ticket if we weren't the ones that opened the ticket initially. **What problems is Mojo Helpdesk solving and how is that benefiting you?** I do not believe I am part of this process, so far everything is fine on my end. **Official Response from Nicholas Philip:** > Thank you so much for the review Julie! Im sorry about the issue you are facing; I will talk to the dev team to see if we can fix that. ### 2. Mojo is very easy to use and administer, and their support is top notch if things go against you. **Rating:** 5.0/5.0 stars **Reviewed by:** Phil G. | Senior Lead Field Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Mojo Helpdesk?** Ease of use and building custom views to share with my team. **What do you dislike about Mojo Helpdesk?** The left-hand side menu is too narrow and it can't be resized. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Well, we have 700 users here and everyone's using it for both the helpdesk tickets and building maintenance issues. Before, the staff was just emailing their problems to us or grabbing us in the hallway, so that wasn't making anyone happy. With Mojo, we get data on how long it takes us to help someone, and and honest feedback about our performance. **Official Response from Nicholas Philip:** > Thank you for the review Phil! ### 3. Mojo is excellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Mojo Helpdesk?** Instant responses to support questions. Great interface, easy to use. **What do you dislike about Mojo Helpdesk?** There are no downsides to Mojo helpdesk. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Staff submit helpdesk tickets to our tech team. Tickets can be escalated from tier 1 to higher tiers depending on the support required. ### 4. Super powerful, super easy, super affordable **Rating:** 4.0/5.0 stars **Reviewed by:** Adam S. | Webmaster, Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Mojo Helpdesk?** I've been a customer of Mojo helpdesk for a few years now. Over that time, it's proven to be a simple and customizable solution for me with multiple organizations. The ability to create and edit queues and ticket forms, as well as embed them in, for example, our intranet, has been great. Best of all, it can almost compete with SaaS products that are as much as 30x more expensive per user! **What do you dislike about Mojo Helpdesk?** The recent UI refresh is pretty much universally disliked by my team, but fortunately, (a) the Mojo team has been iterating on it regularly to improve it, and (b) you can still revert to the "classic" UI. There are several small annoyances, like the default search parameters, but overall, the good vastly outweighs any minor complaints about the system. **What problems is Mojo Helpdesk solving and how is that benefiting you?** I've use Mojo with my company of 2500+ employees, and with a nonprofit with just a dozen or so checking it. That should be a testimony to the flexibility of the underlying system. **Official Response from David Dubrino:** > Hello Adam, thank you for your review! The team is working diligently with customers to make sure the new UI provides the best experience for their agents. We appreciate any and all feedback as the team continues to work quickly to make improvements. ### 5. Perfect for managment your services in a company **Rating:** 5.0/5.0 stars **Reviewed by:** Aimee A. | Production Cordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Mojo Helpdesk?** Mojo Helpdesk is very useful and very intuitive I think all the types of users can handle it perfectly the interface is very friendly and u can manage everything till the beginning **What do you dislike about Mojo Helpdesk?** Maybe it would be a little bit more specific in the filters when you wanna check old information it's complicated if you don't have the specific ID from the ticket but normally this is not a big trouble. **Recommendations to others considering Mojo Helpdesk:** I think if u wanna search for a good program to make the administrator a Help desk, Mojo would be a very good option, it fits perfect also when is in English and most of my organization speaks only in Spanish, it's very intuitive! **What problems is Mojo Helpdesk solving and how is that benefiting you?** Normally we use Mojo as an administrator of our maintenance team, so the user can make a ticket and our team can see better, Mojo also helps a lot when we wanna analyze from times of the making, and also do the statistics of the users of the team is very useful for this too. ### 6. exccellent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Mojo Helpdesk?** It has an excellent ticket organization. **What do you dislike about Mojo Helpdesk?** I would like to find tickets according person's name **What problems is Mojo Helpdesk solving and how is that benefiting you?** It gives us metrics. ### 7. Mojo Helpdesk has been a great partner **Rating:** 5.0/5.0 stars **Reviewed by:** Todd E. | President, Elgie Consulting MSP - Director of Technology, Cypress Christian School, Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Mojo Helpdesk?** Easy to set up The features we need without bloat Responsive customer service Excellent value **What do you dislike about Mojo Helpdesk?** Would be nice to have more canned themes **What problems is Mojo Helpdesk solving and how is that benefiting you?** It centralizes our technology and facilities maintenance issues. ### 8. Adequate for Multiple Uses **Rating:** 4.5/5.0 stars **Reviewed by:** Dennis C. | IT Support/Helpdesk Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Mojo Helpdesk?** Google Workspace for Education - seamless integration Easy to navigate Custom forms make for more-efficient end user experience Inexpensive - good value New interface is a big improvement **What do you dislike about Mojo Helpdesk?** No live support No powerful customizable organization identity options (still uses Mojo Helpdesk ID visuals) Forms options are pretty basic - no graphical/icon-based options for end users Knowledgebase pages need more flexibility of design options **What problems is Mojo Helpdesk solving and how is that benefiting you?** Labor costs/workload can be easily tracked. This has been directly instrumental in communicating staffing needs to supervisors. Requiring using a centralized ticketing system from end users eliminates drive-bys, voicemail, email, text msg help requests. ### 9. Easiest solution to tracking jobs **Rating:** 5.0/5.0 stars **Reviewed by:** Shelly C. | HR Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2022 **What do you like best about Mojo Helpdesk?** The simplicity of the process. It is super fast to put a ticket in. **What do you dislike about Mojo Helpdesk?** I don't have any dislikes. The whole process seems to work well and takes no time at all. **What problems is Mojo Helpdesk solving and how is that benefiting you?** It solves having people not being set up or removed from various programs. It benefits me that I don't have to audit the systems. **Official Response from Nicholas Philip:** > Thank you so much for the review! We appreciate your feedback :) ### 10. It meets all our requirements and more **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2022 **What do you like best about Mojo Helpdesk?** One of the best features is the metrics for the tickets. These metrics and audit trails allow us to understand better the time required for each issue. All this helps to allocate our resources for tickets better. **What do you dislike about Mojo Helpdesk?** I find the search function to be a little off sometimes. Having a good searching function helps with recurring issue tracking. It should just work like Google; type in what you're searching for and get the most relevant results immediately. **What problems is Mojo Helpdesk solving and how is that benefiting you?** We have a customer-based solution, so it is essential to be able to handle, track and resolve the issues as quickly as possible. Mojo helps us do all of that and more. It also has a good set of metrics to allow us to use our resources most efficiently. ### 11. Excellent Helpdesk solution that we have been using for 10 years **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2022 **What do you like best about Mojo Helpdesk?** Ease of use, functionality, history and reporting are all useful attributes. **What do you dislike about Mojo Helpdesk?** Minor quibbles: The search function doesn't seem to be as granular as it used to be which results in us not being able to find previous tickets. The search bar should be completely empty, rather than having an "example". The example text often doesn't disappear and will get mixed into the query which wastes time. It would be absolutely amazing to be able to set up Forms for particular customers. At the moment they are generic for all customers (or internal). By having them only visible to certain customers (or a particular customer) would be revolutionary for us and would make Mojo even more useful. It can't be a difficult development. Having pictures available in auto-responses (i.e logos) would make the tickets seem more personal. The mobile app is definitely the weakest part of the service (but I believe you are about to launch a new version?) It has poor navigation and no Search which is crazy. **Recommendations to others considering Mojo Helpdesk:** Give it a go, there is a lot of functionality available and regular updates **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo helps us automate and provide a quick and responsive service to our customers. Customers know they will get a response if they use the helpdesk system. ### 12. A good and functional ticket system that can be customized and catered to your support needs. **Rating:** 4.5/5.0 stars **Reviewed by:** Vinny D. | Manager of the Audiovisual Dept., Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Mojo Helpdesk?** The customization choices and options to create what works best for your certain circumstances. **What do you dislike about Mojo Helpdesk?** The limitations to some choices and options that are not available. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Keeping the form simple for the creator to set up a ticket form and for the end user to enter information and submit tickets. **Official Response from Nicholas Philip:** > Thank you so much! We appreciate feedback from our users. ### 13. Easy to use Helpdesk Tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 09, 2022 **What do you like best about Mojo Helpdesk?** We've used Mojo Helpdesk successfully for several years to manage support requests from users of our software. It enables team collaboration, visibility across departments and timely handling of support tickets. **What do you dislike about Mojo Helpdesk?** My biggest issue has been having the ability to archive an entire year of support tickets. There are times I want to go back and find a ticket searching by the client's name, or company name or akyword in the subject line. It may be user error, but I've not had much luck doing this **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo solves the issue of visibility across the team for customer support requests. It solves the problem of knowing who's working on a specific item and where they are in the process. It allows us to copy others on our comments. It allows us to collaborate in one central place. I love being able to add comments privately directly on the ticket. This enables managing the process, and the ability to guide the support team. ### 14. Mojo is Awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Manuel O. | Facility Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 12, 2022 **What do you like best about Mojo Helpdesk?** Mojo is user friendly and keeps me on task. **What do you dislike about Mojo Helpdesk?** I don't like having to log in each time I use it. I would prefer to stay logged in. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo Helpdesk generates all tickets within various Centers and this allows me to plan my day and keep me on task. **Official Response from Nicholas Philip:** > Thank you so much for the review and being a continued customer! ### 15. Mojo Review **Rating:** 4.5/5.0 stars **Reviewed by:** Alis M. | Provisioning Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Mojo Helpdesk?** User friendly interface. Easy to follow user responses. Details are nicely displayed in the tickets. **What do you dislike about Mojo Helpdesk?** Not many negatives to impact/notice daily use. Works great so far. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Greatly helps monitor, and resolve, any issues that our customer(s) may be facing. Great tool for both the business and the customer. **Official Response from Nicholas Philip:** > Thank you so much for the review! If you ever need help feel free to reach out! ### 16. Mojo Helpdesk- A great online help desk! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2022 **What do you like best about Mojo Helpdesk?** We have been using the service for more than 10 yrs. in our Organization. We found it very helpful and easy to manage. They quickly respond to any feature enhancement requests. I can strongly recommend this App to any organization looking for a great helpdesk App. **What do you dislike about Mojo Helpdesk?** There is nothing that I dislike in this App. But it would be more helpful if I can see the 'location of the issues' on the first page itself. In our case the room number. Also, I would like a better GUI for mobile vesion. **What problems is Mojo Helpdesk solving and how is that benefiting you?** We started our helpdesk using emails and it was hard to follow up on the issues. Once Mojo was introduced, the quality of service had been tremendously upgraded. Customers are also happy when we follow up and complete the issues. They respond with a rating of the quality of service. **Official Response from David Dubrino:** > Thank you for your review and for being a loyal customer of Mojo Helpdesk! I have passed your suggestions to the product team so they can add them to the roadmap! ### 17. It’s is pretty user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Oliver L. | Facilities assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2022 **What do you like best about Mojo Helpdesk?** I like the fact that now I can download pictures from a mobile phone **What do you dislike about Mojo Helpdesk?** It take a while to load the pictures, however that might be cell data plan. Yet maybe something to look into **What problems is Mojo Helpdesk solving and how is that benefiting you?** As for now I do not have any pending issues **Official Response from Nicholas Philip:** > Thank you so much for the review Oliver! ### 18. Great tool and easy to use for our customers **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Mojo Helpdesk?** It allows our company to easily track user issues and track the timeline all the way to the resolution. I also like the fact that users can attach documentation (files) to support their request. The new UI is a good change and it feels much more modern. **What do you dislike about Mojo Helpdesk?** I feel like recently the UI has changed quite a bit. It has been for the better in my opinion. However, sometimes our users have trouble finding where certain controls used to be and where they live now. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo Helpdesk allows us to easily track tickets from our users about our software and it provides a easy to look back and see what things we have fixed and addressed in the past. ### 19. Has come a long way **Rating:** 5.0/5.0 stars **Reviewed by:** Angel G. | System Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2022 **What do you like best about Mojo Helpdesk?** The fact that they are always listening to their customers and constantly improving the product is excellent. **What do you dislike about Mojo Helpdesk?** The amount of connectivity with Microsoft office is non existent. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Allowing a small business to grow and flourish at a cost-effective price point. **Official Response from Nicholas Philip:** > Thank you so much for the 5 stars. I can talk to the development about getting a microsoft office connection ### 20. Mojo Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Mojo Helpdesk?** The experience for Mojo Helpdesk has been pretty good as far as a general ticketing system goes. The queues, queue types, user types, roles, and drop-down menus are easy to understand and allow for descriptions. **What do you dislike about Mojo Helpdesk?** What I dislike the most about Mojo is the reporting system. The automatic generated report leaves a lot to be desired. If there was a way to see how many tickets were created/closed within a week, within a month, and then on top of that allowing for a more detailed view as in which tickets were emergent, urgent, normal, or low in priority and then seeing how many were created/closed within those same periods. On top of that, automatic reporting features for agents and time taken for each ticket as well as seeing percentages and charting would be greatly beneficial. As of now, our dept. manually does reporting. **What problems is Mojo Helpdesk solving and how is that benefiting you?** We have solved several queue issues with Mojo, and we're not just using it for IT purposes. We have streamlined the ticketing process to our HR Dept, Purchases Dept. and of course our Building Maintenace dept. It doesn't end there either as we do plan on expanding that as well as defining roles for managers to submit specific types of tickets that not all users have access to. ### 21. I use mojo helpdesk for work, it seems to work well. **Rating:** 4.0/5.0 stars **Reviewed by:** Phillip L. | Instrument Maker, Enterprise (> 1000 emp.) **Reviewed Date:** October 10, 2022 **What do you like best about Mojo Helpdesk?** It is clean and efficient to use, and it helps keep our shop orders organized. **What do you dislike about Mojo Helpdesk?** I sometimes dislike that some of our students cannot seem to upload there designs to the website. **What problems is Mojo Helpdesk solving and how is that benefiting you?** I don't really know. **Official Response from Nicholas Philip:** > Thank you so much for the review. Can you explain more about your issue? I can see if I can get the dev team to work on a solution. ### 22. Good IT ticket system with decent customization options. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Mojo Helpdesk?** I actually like the quirkiness the most. Especially the "FEEL THE FORCE" option being so prominent. More things like that would help to stave off the monotony of daily IT tasks. **What do you dislike about Mojo Helpdesk?** It doesn't refresh itself often enough. I find that even if I'm on the "Unassigned" queue, I often never even see the tickets come in before they are scooped up by someone else. I've had to install a browser extension called "Auto Refresh Plus" to ensure that I see new tickets in a timely manner. **What problems is Mojo Helpdesk solving and how is that benefiting you?** I think the obvious answer is that Mojo is enhancing our organization's communication of IT related issues and ensuring the correct specialist is assigned to the task. ### 23. Better than others **Rating:** 5.0/5.0 stars **Reviewed by:** Abhishek K. | Database admin, Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Mojo Helpdesk?** Mojohelpdesk allows users to cc others in the ticket making it a much more convenient app compared to other applications out there. **What do you dislike about Mojo Helpdesk?** Would have been better if there was report to track a timesheet of staff on the helpdesk. **Recommendations to others considering Mojo Helpdesk:** Within no time you will grow accustomed to Helpdesk's platform, their interface is quite user friendly and has vast category of features **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo Helpdesk makes it easier for clients to drop their issues via email which can then later be accessed by the support team on the portal. ### 24. Mojo makes it easy to service a huge company that has many different departments and locations. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Mojo Helpdesk?** The most helpful thing about mojo is that your able to set the priority of a request. Also, that your able to comment both on the platform and respond via email. **What do you dislike about Mojo Helpdesk?** I dislike that request can be edited after they are submitted. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo is assisting us with creating a centralized platform for all of our company's needs. It definitely helps us all to be more productive to reach and fulfill our end goal. **Official Response from Nicholas Philip:** > Thank you so much for the review! ### 25. Must have Ticketing System for your Business! **Rating:** 5.0/5.0 stars **Reviewed by:** Garrett H. | Technology Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** July 28, 2022 **What do you like best about Mojo Helpdesk?** The most helpful part of Mojo was having everything in one spot for most efficient/simple usage. One of the best things would be having a history of tickets for future reference if needed. **What do you dislike about Mojo Helpdesk?** There is not much I could say about issues or problems I've run into over using this for years. It is regularly maintained and updated which is great to have in a product. **What problems is Mojo Helpdesk solving and how is that benefiting you?** It is helping keep track of tickets and the progress of repairs done if not completed before another Tech takes over the ticket. It benefits showing the work progress being done by our techs and easy communication between the techs and faculty. **Official Response from Nicholas Philip:** > Thank you so much for the review! We are so happy you enjoy the service :) ### 26. Very easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** John C. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Mojo Helpdesk?** It is very easy to navigate the system to help our customers. **What do you dislike about Mojo Helpdesk?** Sometimes the search feature to find past Help Desk tickets doesn't give search results that I expect. **What problems is Mojo Helpdesk solving and how is that benefiting you?** It is a direct line for our customers to reach us and help them with issues they are having with our software. The system allows us to respond quickly and has given us high marks in our internet community. **Official Response from Nicholas Philip:** > Thank you so much John for the review! We appreciate your continued use of Mojo. ### 27. Solid solution for ticketing **Rating:** 4.0/5.0 stars **Reviewed by:** Alex P. | Communications and Outreach Manager, Mechanical Engineering, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Mojo Helpdesk?** When tickets come in, it is simple to assign them. It is also simple to submit tickets, so for users with less technical knowledge, it's pretty un-indimidating. Generally, user-friendliness on both ends is pretty great. **What do you dislike about Mojo Helpdesk?** The simplicity is the key, our build isn't overly complicated. A custom dashboard might be a nice expansion since back-end users have different needs and focus on different elements. **What problems is Mojo Helpdesk solving and how is that benefiting you?** I can't identify any nagging issues. The benefits certainly outweigh personal preferences, and the new interface updates are a plus. Generally, it's the tool that helps get things done without creating its own set of issues. ### 28. Perfect for businesses of all sizes **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Mojo Helpdesk?** The system is very easy to use and configure. All standard service desk features are there (custom email ticket support + user portal for ticket tracking). Zapier integration makes it easy to create custom forms beyond the ticket widget builder for business purposes. User management is easy. **What do you dislike about Mojo Helpdesk?** No ala carte feature option for purchasing makes it difficult for smaller businesses to unlock all features of Mojo. With an ala carte feature offering, IT Professionals can make value judgments on premium features to enable them to best customize the product to their needs. **What problems is Mojo Helpdesk solving and how is that benefiting you?** We are a startup and we needed a ticketing system to track IT requests. We were previously using JetBrains for this (which is more apt for DevOps). Embedding this into our processes have ensured that technical requests are handled in a swift and orderly manner. ### 29. Work **Rating:** 5.0/5.0 stars **Reviewed by:** Ramiro G. | Lead Facilities, Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Mojo Helpdesk?** It's easy to get work orders and maneuver through **What do you dislike about Mojo Helpdesk?** Nothing every thing works great have no problems **What problems is Mojo Helpdesk solving and how is that benefiting you?** It's easy to fine my tickets and put in my input **Official Response from Nicholas Philip:** > Thank you so much for the review! If there is anything you need help in the future feel free to reach out! ### 30. The coolest and productive helpdesk tool. **Rating:** 5.0/5.0 stars **Reviewed by:** Paul M. | N, Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2022 **What do you like best about Mojo Helpdesk?** The great thing is to keep track of all the tickets so that we can evaluate the whole process to increase our efficiency which will be beneficial for our end-user. **What do you dislike about Mojo Helpdesk?** Nothing much at the moment and the new interface is much better and has a clean look. **What problems is Mojo Helpdesk solving and how is that benefiting you?** We use this mainly for our end-users to create any support ticket so that everybody in the team can see what is happening and support each other and if needed we can escalate it to higher level of support. **Official Response from David Dubrino:** > Thank you for the kind review, Paul! ### 31. Mojo is very helpful to my work space **Rating:** 5.0/5.0 stars **Reviewed by:** Mohamed S. | Information system expert, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2022 **What do you like best about Mojo Helpdesk?** I can access and see my jobs very easily and be very user-friendly. I am very happy about using mojo. This is my 11 th year I am using mojo.I don't have any bad experience . **What do you dislike about Mojo Helpdesk?** Mojo updated version I didn/t see the location of work. But right now I got it. **What problems is Mojo Helpdesk solving and how is that benefiting you?** There is any emergency situation I can handle easily and I can write the reply on the mojo the customer can easily access. **Official Response from David Dubrino:** > Thank your review and for being a long-time, valued customer, Mohamed! You'll be happy to know that we are working on implementing an interface that will provide you with interactive content on how to use new features and functionality by providing in-app notifications you can read or dismiss. ### 32. Mojo helpdesk recommendation - absolutely yes! **Rating:** 5.0/5.0 stars **Reviewed by:** Akshay B. | Software engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Mojo Helpdesk?** I have used other ticketing tools earlier but I really like mojo helpdesk for the fact that look and feel is simple and clean and you can see almost all the details of course once you use the tool for a couple of days **What do you dislike about Mojo Helpdesk?** There's nothing as such; I shall update as and when I find something. **What problems is Mojo Helpdesk solving and how is that benefiting you?** I am using the tool to look at customers' issues with our product. The look and feel is just awesome on the tool and I just love the way things are structured. ### 33. Great Product... **Rating:** 5.0/5.0 stars **Reviewed by:** Shane T. | C, Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2022 **What do you like best about Mojo Helpdesk?** Easy to access from Gmail and easy to use. The mobile app works great also. **What do you dislike about Mojo Helpdesk?** Can't really think of anything I don't like. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Our tech department uses it to receive work orders submitted by our staff. Each technician receives a work(s) order based on the location of the issue and work subject. ### 34. Long-time User **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Mojo Helpdesk?** I like that everyone on our Help Team can see the tickets and easily assign or re-assign them. It keeps the flow going smoothly as we figure out answers to our users' issues. **What do you dislike about Mojo Helpdesk?** We've had issues pop up on occasion with security settings, and our users not being able to access our site. **What problems is Mojo Helpdesk solving and how is that benefiting you?** We have 9 locations using the same software and Mojo HelDesk gives us an easy way for those locations to submit issues and ideas for improvement without us having to build our own site for it. ### 35. Haas Door Mojo Helpdesk Review **Rating:** 5.0/5.0 stars **Reviewed by:** Alex H. | S, Mid-Market (51-1000 emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Mojo Helpdesk?** Mojo helps us keep track of all of the technical problems affecting our users. We encourage all of our users to use the helpdesk whenever it is applicable to things are properly kept track of and assigned to the proper individuals **What do you dislike about Mojo Helpdesk?** Honestly, Mojo is very likable. The only problem that I have is that I will sometimes click a link in an email and get sent to the User End of Mojo Helpdesk instead of the Agent end. **What problems is Mojo Helpdesk solving and how is that benefiting you?** We do our best to solve all of our technical problems with Mojo Helpdesk. Anytime a technical change is required, we tell our Users to go through the helpdesk. This helps us keep track of all of the open issues our users are having. ### 36. MojoHelpDesk **Rating:** 5.0/5.0 stars **Reviewed by:** Dany O. | IOTSeevice Support Section zhead **Reviewed Date:** July 13, 2022 **What do you like best about Mojo Helpdesk?** I like the new version of the Mojo Help Desk The new Reporting Dashboard has been enhanced and the task assignments to the agents where you track the time started and ended **What do you dislike about Mojo Helpdesk?** The Mobile Application version needs more enhancements. It is not user-friendly and the dashboards and very primitive and should work on it. mobile notification should be enhanced also. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo Helpdesk s helping the IT Department to track all the requests coming from the users and to streamline and prioritize the user requests. Also, it helps us track the maintenance of the assets ### 37. An agile and affordable helpdesk ticketing system **Rating:** 4.0/5.0 stars **Reviewed by:** Jean M. | Network and system administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Mojo Helpdesk?** Mojo helpdesk makes it easy for our team to receive tickets, assign them internally and promptly resolve them. the interface is easy to use the process is straightforward I also like that mojo helpdesk integrates with Google workspace **What do you dislike about Mojo Helpdesk?** There are little downsides to Mojo Helpdesk, the mobile app needs a bit of a revamp to be better **What problems is Mojo Helpdesk solving and how is that benefiting you?** We solve diffrent problems with mojo helpdesk, IT related (infrastructure and user request) Application related we also use it for maintenance requests through our entreprise ### 38. Its fast and easy to route your request to the appropriate service department. **Rating:** 5.0/5.0 stars **Reviewed by:** James D. | Network Specialist, Media Services, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2022 **What do you like best about Mojo Helpdesk?** it's easy to track the current status of your request, and the corresponding department and individual working on your issues. **What do you dislike about Mojo Helpdesk?** None --- works great as expected, otherwise, we'll be on another software. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Everything our Staff submits for assistance, from dripping air conditioners, leaking faucets, software updates, to internet connectivity. ### 39. Easy to use Helpdesk **Rating:** 4.5/5.0 stars **Reviewed by:** Ariel S. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** July 25, 2022 **What do you like best about Mojo Helpdesk?** friendly interface for our agents and clients **What do you dislike about Mojo Helpdesk?** not sure if it fits 100% to our requirements, but we manage to be 100% useful **What problems is Mojo Helpdesk solving and how is that benefiting you?** Mojo helps us to manage our service requirements and incident and also manage a knowledge base even when people could come and go ### 40. It has shortcomings ans support isn't great **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2022 **What do you like best about Mojo Helpdesk?** It integrates with GSuite for single sign-on **What do you dislike about Mojo Helpdesk?** It keeps having intermittent issues and can't handle multiple domain names in a single GSuite instance. **What problems is Mojo Helpdesk solving and how is that benefiting you?** It is a single point for all technical support requests as well as facilities requests in the organization. **Official Response from Nicholas Philip:** > Hi im sorry to hear that. Is there anything I can do on my end to help you out? If there are any issues you are facing let me know and I can try and get you some support or get a member of our team to contact you directly to fix your needs. ### 41. Great tool for managing customer requests **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Mojo Helpdesk?** Mojo provides an easy to use and streamlined application to manage inbound customer requests and responses. Allows for quick visibility into the volume and production of team members. Good help videos within the application. **What do you dislike about Mojo Helpdesk?** The initial setup is straight forward but learning some of the languages took a little time. Examples would be the difference between a Que, Ticket, Agent, and how all are related to each other within the tool. **What problems is Mojo Helpdesk solving and how is that benefiting you?** The problem was multiple streams of entry into our various departments for the customer, both internal and external. Requests were often routed to incorrect team members or did not have all the information necessary to research and respond to the concern. ### 42. Very easy to use. I like you can go and find old past orders. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 11, 2022 **What do you like best about Mojo Helpdesk?** You can go and find all orders completed or need to get compelted. **What do you dislike about Mojo Helpdesk?** Nothing at all. Overall it is a big help in my work. **What problems is Mojo Helpdesk solving and how is that benefiting you?** I can see tickets that are on hold or completed status. **Official Response from Nicholas Philip:** > Thank you so much; I am so happy that you enjoy it! ### 43. Agile and Affordable helpdesk solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2022 **What do you like best about Mojo Helpdesk?** Mojo helpdesk has a friendly interface, provides a wiki for our users to help them solve their IT issues and helps us keep track of the diffrent issues we have in our environment. In addition you can customise it to meet your diffrent needs. It iseasily integrated with google workspace **What do you dislike about Mojo Helpdesk?** The mobile application needs a bit of emprovement. **Recommendations to others considering Mojo Helpdesk:** Mojo Helpdesk is an agile and affordable ticketing solution that easily integrated and that will meet your need. try it! **What problems is Mojo Helpdesk solving and how is that benefiting you?** We are solving our IT helpdesk ticketing issues using mojo helpdesk. Other departments also utilise it to track tasks and issues like the administration department ### 44. I like the product because it helps me to keep in touch with my colleagues thoughts on any ticket. **Rating:** 5.0/5.0 stars **Reviewed by:** Mr. B. | Technology, Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Mojo Helpdesk?** The ability to see the chain of events in tickets. **What do you dislike about Mojo Helpdesk?** Sometimes not sure when to close a ticket. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Helping us to keep our teachers who are our customers in the loop. ### 45. Agile ticketing solution **Rating:** 3.5/5.0 stars **Reviewed by:** Julen B. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Mojo Helpdesk?** Ticketing asingment and purchase order tracking. It´s easy to track ticket progress and customers feedback **What do you dislike about Mojo Helpdesk?** Emailing is not as clear as desired. Grouping is useful but email management should be enhanced **What problems is Mojo Helpdesk solving and how is that benefiting you?** Software bug management and tasks assignment are useful to bill the proper amount of money to the customer and review our effort in tasks ### 46. Help mojo is awesome for support tickets! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 19, 2022 **What do you like best about Mojo Helpdesk?** I like Mojo because it makes it easy to solve issues around the University! It makes communication very easy with the messaging system that is built into the system! **What do you dislike about Mojo Helpdesk?** There is not much that I dislike with Mojo, but I think that the push email notifications could be slightly improved. Sometimes, emails will not get sent which isn't great for time sensitive tickets. **What problems is Mojo Helpdesk solving and how is that benefiting you?** I am solving lots of website related issues with the Helpdesk. It allows the web team to be more productive when fixing issues across the website. Helpdesk has really saved time and prevented a cluttered inbox! ### 47. Great all-in-one solution at a great value **Rating:** 5.0/5.0 stars **Reviewed by:** Omer M. | Director of IT, Mid-Market (51-1000 emp.) **Reviewed Date:** July 25, 2022 **What do you like best about Mojo Helpdesk?** Slik and easy-to-use interface. Fully customizable platform. **What do you dislike about Mojo Helpdesk?** Could have a little bit more modern look. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Communication and process tracking between the IT team and end user. **Official Response from Nicholas Philip:** > Thank you so much for the review! ### 48. I definably recommend **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandra R. | collector, Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Mojo Helpdesk?** It is easy to find any email, and you can close one email once you checked, it is a flexible platform, and all groups can work at the same time without any problem . **What do you dislike about Mojo Helpdesk?** I am not sure if there is a spam file or somethimes customersjust write in a wrong way the email and we never got. It looks like an old plataform, the color and desing should change. **What problems is Mojo Helpdesk solving and how is that benefiting you?** Communication with clients, letting proof of important documents, it lets us work as a team giving the value that customers has, customers knows his information is secure. ### 49. nformation and interaction is unclear between human and application. **Rating:** 4.0/5.0 stars **Reviewed by:** Simon A. | Maintenance supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2022 **What do you like best about Mojo Helpdesk?** graphs and chronological tracking of actions. **What do you dislike about Mojo Helpdesk?** has some sections that are important and they are not highlighted or are hidden in sections where we cannot easily locate them **What problems is Mojo Helpdesk solving and how is that benefiting you?** I have a history of the reports created and a follow-up of each one of them from beginning to end. ### 50. Prompt response from support team **Rating:** 4.5/5.0 stars **Reviewed by:** Khurram A. | Sr. Infrastructure Security Architect, Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Mojo Helpdesk?** 1. Efficient 2. Easy to use 3. fast search 4. easy handling 5. SSL and custom domain 6. user-friendly customization 7. reasonable price 10. good knowledgebase option **What do you dislike about Mojo Helpdesk?** 1. Interface need to improve 2. Dashboard can be more representative 3. Nothing more I found dislike in web mojo protal **What problems is Mojo Helpdesk solving and how is that benefiting you?** 1. Issue tracking 2. Team working 3. Team performance ## Mojo Helpdesk Discussions - [work on Graphical Report](https://www.g2.com/discussions/work-on-graphical-report) - 1 comment, 1 upvote - [For Report of Monthly Data](https://www.g2.com/discussions/for-report-of-monthly-data) - 1 comment, 1 upvote - [What are the features of help desk software?](https://www.g2.com/discussions/mojo-helpdesk-what-are-the-features-of-help-desk-software) - 1 comment, 1 upvote - [Is Mojo Helpdesk free?](https://www.g2.com/discussions/is-mojo-helpdesk-free) - 2 comments - [View Mojo Helpdesk pricing details and edition comparison](https://www.g2.com/products/mojo-helpdesk/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-27+10%3A32%3A51+-0500&secure%5Bsession_id%5D=a6a2ab86-60db-44b0-bd64-69e39387e281&secure%5Btoken%5D=f08f276d598163a3b9f4a945bc1deb15a17ffe478a20468d76d55c6bcc07a041&format=llm_user) ## Mojo Helpdesk Integrations - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) ## Mojo Helpdesk Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Productivity Tools** - Notes - Internal Discussion - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization **Process** - Mentions - Tickets - Macros **Analytics** - Trends - Performance Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Integrations **Channels** - Email - Social - Live Chat - Phone - Text **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards ## Top Mojo Helpdesk Alternatives - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) - 4.4/5.0 (3,676 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,653 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) - 4.4/5.0 (7,554 reviews)