--- title: Mojo Helpdesk Reviews meta\_title: 'Mojo Helpdesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 242 reviews by the users' company size, role or industry to find out how Mojo Helpdesk works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 242 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Mojo Helpdesk Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users report **bugs with layouts and media** , affecting the overall user experience in Mojo Helpdesk. [(1 mentions)](https://www.g2.com/products/mojo-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1782845&qs=pros-and-cons#reviews) Users face **button issues** that hinder functionality, particularly with layout consistency and media handling. [(1 mentions)](https://www.g2.com/products/mojo-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1781111&qs=pros-and-cons#reviews) Users experience **editing difficulties** with layouts and media, hindering their overall satisfaction with Mojo Helpdesk. [(1 mentions)](https://www.g2.com/products/mojo-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1781305&qs=pros-and-cons#reviews) Users report **formatting issues** with layouts and images, impacting their overall experience with Mojo Helpdesk. [(1 mentions)](https://www.g2.com/products/mojo-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1786134&qs=pros-and-cons#reviews) Users struggle with **layout issues** , especially when switching to dark mode and managing images effectively. [(1 mentions)](https://www.g2.com/products/mojo-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1783191&qs=pros-and-cons#reviews) ### Top Cons or Disadvantages of Mojo Helpdesk ##### 1. Bugs Users report **bugs with layouts and media** , affecting the overall user experience in Mojo Helpdesk. [ See 1 mentions ](https://www.g2.com/products/mojo-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1782845&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "good enough" What do you dislike about Mojo Helpdesk? unable to keep the same layout and go into dark mode. need more layouts. Some time trouble with screenshots and pictures. ##### 2. Button Issues Users face **button issues** that hinder functionality, particularly with layout consistency and media handling. [ See 1 mentions ](https://www.g2.com/products/mojo-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1781111&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "good enough" What do you dislike about Mojo Helpdesk? unable to keep the same layout and go into dark mode. need more layouts. Some time trouble with screenshots and pictures. ##### 3. Editing Difficulties Users experience **editing difficulties** with layouts and media, hindering their overall satisfaction with Mojo Helpdesk. [ See 1 mentions ](https://www.g2.com/products/mojo-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1781305&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "good enough" What do you dislike about Mojo Helpdesk? unable to keep the same layout and go into dark mode. need more layouts. Some time trouble with screenshots and pictures. ##### 4. Formatting Issues Users report **formatting issues** with layouts and images, impacting their overall experience with Mojo Helpdesk. [ See 1 mentions ](https://www.g2.com/products/mojo-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1786134&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "good enough" What do you dislike about Mojo Helpdesk? unable to keep the same layout and go into dark mode. need more layouts. Some time trouble with screenshots and pictures. ##### 5. Layout Issues Users struggle with **layout issues** , especially when switching to dark mode and managing images effectively. [ See 1 mentions ](https://www.g2.com/products/mojo-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1783191&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "good enough" What do you dislike about Mojo Helpdesk? unable to keep the same layout and go into dark mode. need more layouts. Some time trouble with screenshots and pictures. ## Top-Rated Alternatives [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/mojo-helpdesk/competitors/alternatives) SM Shady M. Small-Business (50 or fewer emp.) 8/9/2023 "Good tool that meets all the requirements to manage tickets" 5/5 What do you like best about Mojo Helpdesk? One of the thing that I like the most about Mojo is the flexibility user interface that makes it easy to find the functions that we need at all times. Its easy to use, manage and share data with our team and offers the ability to create ticket forms and has been great for customization as well. Review collected by and hosted on G2.com. What do you dislike about Mojo Helpdesk? I find some bugs in the search function and it the tracking. But it doenst happen often. Review collected by and hosted on G2.com. What problems is Mojo Helpdesk solving and how is that benefiting you? Amazing help desk solution used for forms, ticketing, tracking, and quick issue resolution to improve workflow. This solution has been great thats why we continue to use it till now. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Animation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Animation") AA Verified User in Animation Mid-Market (51-1000 emp.) 8/15/2023 "Works as needed, easy to use, but more customization would be great." 4/5 What do you like best about Mojo Helpdesk? It's easy to use, set up, and manage. We can easily set up/create new tickets, which allows us to narrow down the issue more clearly as we can ensure the ticket goes to an individual who can more effectively deal with the problem. Review collected by and hosted on G2.com. What do you dislike about Mojo Helpdesk? It is complicated to use from an administrator's perceptive; edits and alternations aren't necessarily straightforward and though we can create multiple ticket types, we can't group those ticket types together. An example of why we would want to be able to group ticket types together would be in situations where we have software that could require both our pipeline team and IT team. Review collected by and hosted on G2.com. What problems is Mojo Helpdesk solving and how is that benefiting you? We are able to sort tickets for our pipeline and IT team in a single, easy-to-access location. Its also acts as a great single location for users to submit there issues/problems. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RR Rob R. Tech Support Small-Business (50 or fewer emp.) 8/8/2023 "Full Featured Helpdesk, Good Support, Easy to use and interact with your clients." 3.5/5 What do you like best about Mojo Helpdesk? The interface is streamlined and professional looking. You have a lot of detail information available at your fingertips when a client submits a ticket. It is easy to review the ticket and all the responses, including private 'staff note only' updates. Review collected by and hosted on G2.com. What do you dislike about Mojo Helpdesk? Not a huge issue, but when you get an update to a ticket via email, it doesn't show you the full thread, so sometimes i get confused on the ticket until i logon the web portal to view the entire ticket. Review collected by and hosted on G2.com. What problems is Mojo Helpdesk solving and how is that benefiting you? Maintaining our helpdesk solution with clients and keeping a historical archive of tickets that we can search if needed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Justin W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justin W.") JW Justin W. Enterprise (\> 1000 emp.) 8/15/2023 "Mojo: a good user based ticket system" 4.5/5 What do you like best about Mojo Helpdesk? I find the most helpful aspect of Mojo to be the user centric operation as oppsed to node based. One of the best aspects of this is you can automate the import of users. Review collected by and hosted on G2.com. What do you dislike about Mojo Helpdesk? Metric tracking can be a little challenging. I'v found that using the completion and rating system to be a better view of the metrics. However, the communication between user and ticket manager is good. Review collected by and hosted on G2.com. What problems is Mojo Helpdesk solving and how is that benefiting you? It centerlizes the requests for technical help across 1600 users. The tickets are then used as a matter of record for the servies that the IT department renders. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 8/8/2023 "Efficient Ticket Management System" 4/5 What do you like best about Mojo Helpdesk? The Mojo helpdesk excels in supporting our internal employees day to day issues through. As a team we're able to effortlessly create, track, and prioritize tickets, ensuring that no issue falls through the cracks. Customizable ticket categories help differentiate IT issues from billing/ client issues so we're never left questioning if a ticket is for the IT department. Review collected by and hosted on G2.com. What do you dislike about Mojo Helpdesk? Mojo is not fully optomized for mobile which makes using mojo helpdesk on mobile a bit harder to work. Other than the design flaw I'm still able to navigate the helpdesk, just wished it was easier. Review collected by and hosted on G2.com. What problems is Mojo Helpdesk solving and how is that benefiting you? We're effortlessly able to have our internal employees create tickets that we are able to track and prioritize using custom queues. Helping the team ensure all IT related issues get resolved in a timely manner. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Tori H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tori H.") TH Tori H. Process Improvement Lead Mid-Market (51-1000 emp.) 8/15/2023 "Functional not Fancy" 3/5 What do you like best about Mojo Helpdesk? We moved from Salesforce to Mojo Helpdesk since it was significantly cheaper. It seems reasonably easy to administer, and serves the basic needs of what a help desk should do. Review collected by and hosted on G2.com. What do you dislike about Mojo Helpdesk? Mojo isn't always as transparent in the history of a ticket. Our process has users assign tickets to individuals or queues, and it's hard to determine who has actually touched the ticket if they didn't make a comment or some sort when they sent it to the next person. Review collected by and hosted on G2.com. What problems is Mojo Helpdesk solving and how is that benefiting you? Mojo is much easier of for the administration and was easier to set up than our prior helpdesk software. It serves it's purpose as a help desk. It allows for centralization of the requests and some oversight into the performance by the helpdesk team. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 8/9/2023 "Simple Package with the Features you need" 3.5/5 What do you like best about Mojo Helpdesk? Mojo is lightweight and easy to set up and use. It is responsive and easy to use from an Agent perspective. The Saved Texts are helpful for quickly responding and solving common questions. Review collected by and hosted on G2.com. What do you dislike about Mojo Helpdesk? Setting up a relevant view to see only the tickets you need to take action on is a little difficult for an end user with all the different filters and attributes. Also, the email integration is a little clunky when customers are responding to a ticket via their email. Review collected by and hosted on G2.com. What problems is Mojo Helpdesk solving and how is that benefiting you? Mojo helps us quickly and easily track requests from our software end users. They can relay sensitive healthcare data securely and communicate easily with the team to help resolve their issues. Clear storage of the resolution path is helpful for our compliance Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") AI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 8/8/2023 "Smooth sailing with a high ceiling for Excellence" 3.5/5 What do you like best about Mojo Helpdesk? Completing requests from tickets is easy, and the system that allows for tickets to be created is very streamlined. Setting up queues makes sense, and overall a simple and satisfying front-end user experience Review collected by and hosted on G2.com. What do you dislike about Mojo Helpdesk? Agents with less experience in IT code find it difficult to cater their search results to the options they require, as the ticket allocation system requires the search query to include certain parameters. Making it more clear and concise on how to search for specific items e.g. a Name, or a Place, would allow for an easier onboarding experience Review collected by and hosted on G2.com. What problems is Mojo Helpdesk solving and how is that benefiting you? Solving and managing requests from our customers. Instead of being bombarded by emails from clients themselves, we can use Mojo to collate and distribute any requests/incidents that come in. Review collected by and hosted on G2.com. Show More Response from Jose Salazar of Mojo Helpdesk [Editedit](https://www.g2.com/survey_responses/mojo-helpdesk-review-8427767/official_response/edit) We appreciate your highlight of customer interactions and centralizing your view of ticket requests. Regarding search results, you can search for tickets per status, queue, type, tag, assignee, and key words. You're welcome to schedule a demo with customer support to assist with your issue and simplify your workflow to make your day-to-day tasks easier. [See how Mojo Helpdesk improved](https://www.mojohelpdesk.com/calendar-demo/) Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Small-Business (50 or fewer emp.) 6/7/2022 "Good helpdesk system, but there are bugs" 4/5 What do you like best about Mojo Helpdesk? Being able to create different views, enter comments for either clients or colleagues easily and copy in other people, copy and paste screenshots directly into tickets, upload files and include files in email notifications, and set up rules for queues. Review collected by and hosted on G2.com. What do you dislike about Mojo Helpdesk? The mobile view of the site lacks functionality and input fields so I always had to switch to the desktop view. Ticket status doesn't always get set correctly. For example, sometimes I clicked on Update & solve after entering comments, but the ticket status went back to In progress immediately after saving. Merging tickets as duplicates is most frustrating because once merged you can't update/re-open the tickets to correct any fields. There is no dashboard/graphical report view as far as I'm aware. Review collected by and hosted on G2.com. What problems is Mojo Helpdesk solving and how is that benefiting you? It's a helpdesk system, so support tickets are raised there by clients and updated by agents. We can generate reports too, although there don't seem to be any dashboard/graphical reports. Review collected by and hosted on G2.com. Show More 6/8/2023 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Cheryl S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cheryl S.") CS Cheryl S. Chief Technology Officer Enterprise (\> 1000 emp.) 8/8/2023 "Mojo at a mid-sized community college" 5/5 What do you like best about Mojo Helpdesk? The software is very simple to implement and use. It has great analytics, is easy to configure, and includes a follow-up survey for the evaluation of services. The queues are easy to set up and assigned throughout the department. Review collected by and hosted on G2.com. What do you dislike about Mojo Helpdesk? The software doesn't look high-end but works like it is. Review collected by and hosted on G2.com. What problems is Mojo Helpdesk solving and how is that benefiting you? This software helps keep track of service tickets so they don't get lost and our users can see the status of their ticket request. It helps us quantify man-hours spent servicing clients. Review collected by and hosted on G2.com. 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