--- title: Mojo Helpdesk Reviews meta\_title: 'Mojo Helpdesk Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 242 reviews by the users' company size, role or industry to find out how Mojo Helpdesk works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 242 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- ### Mojo Helpdesk Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users report **bugs with layouts and media** , affecting the overall user experience in Mojo Helpdesk. [(1 mentions)](https://www.g2.com/products/mojo-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1782845&qs=pros-and-cons#reviews) Users face **button issues** that hinder functionality, particularly with layout consistency and media handling. [(1 mentions)](https://www.g2.com/products/mojo-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1781111&qs=pros-and-cons#reviews) Users experience **editing difficulties** with layouts and media, hindering their overall satisfaction with Mojo Helpdesk. [(1 mentions)](https://www.g2.com/products/mojo-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1781305&qs=pros-and-cons#reviews) Users report **formatting issues** with layouts and images, impacting their overall experience with Mojo Helpdesk. [(1 mentions)](https://www.g2.com/products/mojo-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1786134&qs=pros-and-cons#reviews) Users struggle with **layout issues** , especially when switching to dark mode and managing images effectively. [(1 mentions)](https://www.g2.com/products/mojo-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1783191&qs=pros-and-cons#reviews) ### Top Cons or Disadvantages of Mojo Helpdesk ##### 1. Bugs Users report **bugs with layouts and media** , affecting the overall user experience in Mojo Helpdesk. [ See 1 mentions ](https://www.g2.com/products/mojo-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1782845&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "good enough" What do you dislike about Mojo Helpdesk? unable to keep the same layout and go into dark mode. need more layouts. Some time trouble with screenshots and pictures. ##### 2. Button Issues Users face **button issues** that hinder functionality, particularly with layout consistency and media handling. [ See 1 mentions ](https://www.g2.com/products/mojo-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1781111&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "good enough" What do you dislike about Mojo Helpdesk? unable to keep the same layout and go into dark mode. need more layouts. Some time trouble with screenshots and pictures. ##### 3. Editing Difficulties Users experience **editing difficulties** with layouts and media, hindering their overall satisfaction with Mojo Helpdesk. [ See 1 mentions ](https://www.g2.com/products/mojo-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1781305&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "good enough" What do you dislike about Mojo Helpdesk? unable to keep the same layout and go into dark mode. need more layouts. Some time trouble with screenshots and pictures. ##### 4. Formatting Issues Users report **formatting issues** with layouts and images, impacting their overall experience with Mojo Helpdesk. [ See 1 mentions ](https://www.g2.com/products/mojo-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1786134&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "good enough" What do you dislike about Mojo Helpdesk? unable to keep the same layout and go into dark mode. need more layouts. Some time trouble with screenshots and pictures. ##### 5. Layout Issues Users struggle with **layout issues** , especially when switching to dark mode and managing images effectively. [ See 1 mentions ](https://www.g2.com/products/mojo-helpdesk/reviews?filters%5Bsentiment_snippet%5D=1783191&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 3.5/5 "good enough" What do you dislike about Mojo Helpdesk? unable to keep the same layout and go into dark mode. need more layouts. Some time trouble with screenshots and pictures. ## Top-Rated Alternatives [ ![Freshdesk](https://images.g2crowd.com/uploads/product/hd_favicon/700ca107b848b083e9b0659a98efb160/freshdesk.svg "Freshdesk") Freshdesk 4.4/5(3,758) ](https://www.g2.com/products/freshdesk/reviews) [ ![Zendesk for Customer Service](https://images.g2crowd.com/uploads/product/hd_favicon/7b95b13ec74f28d1bdceba616c8f8e97/zendesk-for-customer-service.svg "Zendesk for Customer Service") Zendesk for Customer Service 4.3/5(7,019) ](https://www.g2.com/products/zendesk-for-customer-service/reviews) [ ![Zoho Desk](https://images.g2crowd.com/uploads/product/hd_favicon/a802fffb70d9aa2eac634f166fa8b824/zoho-desk.svg "Zoho Desk") Zoho Desk 4.4/5(7,834) ](https://www.g2.com/products/zoho-desk/reviews) [ View All Alternatives ](https://www.g2.com/products/mojo-helpdesk/competitors/alternatives) MA Marko A. Small-Business (50 or fewer emp.) 8/7/2023 "Excellent help desk ticket splitting tool with good easy to use features" 5/5 What do you like best about Mojo Helpdesk? I love the features of the mailbox system and that it can be customized with great easy to use features. I like your service and it is improving little by little. I also like that the tickets show details and your location and that the templates can be customized for easy of use. Review collected by and hosted on G2.com. What do you dislike about Mojo Helpdesk? There is nothing wrong with this Mojo tool. But it needs improvements in management and that it is not so limited. Review collected by and hosted on G2.com. What problems is Mojo Helpdesk solving and how is that benefiting you? It provides us with a great help desk service for assistance and troubleshooting in reports and maintenance. It has been a great tickets management solution with great features and easy to use and we follow up, shared inbox and everything is going well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Michael C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Michael C.") MC Michael C. Onboarding and Technology Manager Mid-Market (51-1000 emp.) 8/8/2023 "Comprehensive and User Friendly System" 4/5 What do you like best about Mojo Helpdesk? Both interfaces are easy to use once you get the hang of them. From adding user and staff, to creating help desk topics and articles the system navigates fairly easy and requires no extensive codingmor systems knowledge to build a comprehensive system. Review collected by and hosted on G2.com. What do you dislike about Mojo Helpdesk? Response times for issues could be better when using the help desk's help desk. Alot of my learning was self taught but luckily the system wasn't too complicated and allowed for easy pickup. However issues take some time for resolution. Review collected by and hosted on G2.com. What problems is Mojo Helpdesk solving and how is that benefiting you? An easy place to store articles and quick guides for many systems and day today tasks. Uploading videos to YouTube and embedding in the system is easy for recorded calls and tutorials. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MG Monica G. Small-Business (50 or fewer emp.) 8/7/2023 "The best ticketing and table support software out there" 5/5 What do you like best about Mojo Helpdesk? I like this tool because of how easy it is to implement and its great features that are really superoir to other similar tools. I like that you can manage multiple tickets and it improves the workflow. The customization is excellent and its nice interface and friendly supoport. Great product that leaves a lot to talk about. Review collected by and hosted on G2.com. What do you dislike about Mojo Helpdesk? I can only say that there are specific capabilites that may be limited and some confusing features. Review collected by and hosted on G2.com. What problems is Mojo Helpdesk solving and how is that benefiting you? Mojo is a great help-desk helper software that helps us much more that expected. It is excellent because due to its great system we use it to manage complaints, issue tickets, our issues invoices and keep track of certain clients. Review collected by and hosted on G2.com. Show More Response from Jose Salazar of Mojo Helpdesk [Editedit](https://www.g2.com/survey_responses/mojo-helpdesk-review-8413082/official_response/edit) We appreciate your insight into how manage multiple tickets, invoices (billing), and certain clients. The system is dynamic, yet simple to maintain a track record of all progress you need. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Construction](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Construction") AC Verified User in Construction Enterprise (\> 1000 emp.) 8/8/2023 "Mojo is cost effective and a full solution" 5/5 What do you like best about Mojo Helpdesk? Im one of the Mojo owners for our business. I configure/maintain and troubleshoot everything mojo. The ease of setup / integartion with our Azure Ad tenant was ridiculous. We can customize Mojo however we want, in addition to adding extensive If then logic to our forms. When comparing mojo to other helpdesk solutions the software is about the same accors the board to me, but when it comes to mojo you cannot beat the pricing. Review collected by and hosted on G2.com. What do you dislike about Mojo Helpdesk? The only downside to mojo that i can think of is the updates. When new feature updates come out they are usually seamless, but the last few months it seems like each update has a small Hiccup. changes to HTML formatting on tickets, website outages, other small things. The upside to this though is the turnaround time on Mojo resolving the problems. Usually same day, but if not its worked on and fixed as soon as possible. They have amazing customer support for mojo agents to reach out to for help as well. Would still recomend even with the hiccups. Review collected by and hosted on G2.com. What problems is Mojo Helpdesk solving and how is that benefiting you? We have a central point for our users to create tickets. from there it goes into a queue that our team can pick through and address based on skillset. We know mojo has automation features to assign based on skillset etc but we prefer the pick and go approach. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Mental Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Mental Health Care") UM Verified User in Mental Health Care Mid-Market (51-1000 emp.) 8/8/2023 "Very Helpful Tool utilized mutiple ways" 5/5 What do you like best about Mojo Helpdesk? I like the fact that I can keep Track of jobs that I am still working on. I can look back at jobs or problems we have had in the past and see what we did to resolve them last time. Being able to look at the still open tickets and touch base with other staff on where those tickets stand so I can jump in and assist if needed. Review collected by and hosted on G2.com. What do you dislike about Mojo Helpdesk? I can't see alot of downsides really. The one thing I would like to see added is the ability to add more than one user on a ticket. That way if two staff have helped the user both can be attached to ticket. Managment uses this to keep track of our productivity and there are times whithin the help desk when another user may step in and finish a ticket but only one person can be assigned to the ticket. Review collected by and hosted on G2.com. What problems is Mojo Helpdesk solving and how is that benefiting you? Mojo is helping me keep track of the work I am doing as well as the work that is still needing to be done. It really helps keep things organized and not let things fall through the cracks. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller MA Michelle A. Small-Business (50 or fewer emp.) 8/15/2023 "Ticket system for small business" 4/5 What do you like best about Mojo Helpdesk? Provides initial visibility to team members when a ticket is submitted. Ability to categorize by client/topic which aids in analysis/reporting on the backend. Review collected by and hosted on G2.com. What do you dislike about Mojo Helpdesk? Do not know when a topic (email) that relates to my project has been addressed unless I login to the application. Not easy to go back and read thru/track the conversation cadence if multiple conversations occur during the ticket cycle. Add date and timestamp to each message. Should add secondary agent assignment option. Review collected by and hosted on G2.com. What problems is Mojo Helpdesk solving and how is that benefiting you? Customers are able to submit production tickets to our full team, we can then assign an agent to address/solve the issue. Streamlines our response and maintains a record for future auditing needs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RR Roberta R. Small-Business (50 or fewer emp.) 8/8/2023 "A great fully functional help desk tool at a good price" 5/5 What do you like best about Mojo Helpdesk? Its great to be able to use this tool because of its flexible, easy to use and customizable interface. I like that you can monitor the tasks that you can issues tickets and then review them as many times as necessary. I also like that htere is a drag and drop option which makes most of the work easier. Review collected by and hosted on G2.com. What do you dislike about Mojo Helpdesk? There are no cons, only positives. That is why it is a wonderful and complete tool. Review collected by and hosted on G2.com. What problems is Mojo Helpdesk solving and how is that benefiting you? It is a great help desk that saves manpower workload and we can track, issue tickets, support communication with other team and provide the best positive experience with this great tool that if solve our problems. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Jose S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jose S.") JS Jose S. Mid-Market (51-1000 emp.) 8/15/2023 "Simplistic & Refined" 5/5 What do you like best about Mojo Helpdesk? I think what I like the most, is the ease of use. Its intutive, and thus, training new agents on the helpdesk end, is a breeze. End users are able to quickly figure out navigation, and thus, no need to include extended how-to guides on how to submit tickets. Review collected by and hosted on G2.com. What do you dislike about Mojo Helpdesk? Ticketing numbers would be useful if they were local numbers instead of being global. Not much of a complaint, more of a prefrence. Review collected by and hosted on G2.com. What problems is Mojo Helpdesk solving and how is that benefiting you? Mojo is our primary helpdesk, and thus we use daily for managing tickets. Without having Mojo, we would be utilizing other applications, that just don't work out the way we need them to. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Gilberto C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gilberto C.") GC Gilberto C. Small-Business (50 or fewer emp.) 8/15/2023 "Amaazing and Insightful" 5/5 What do you like best about Mojo Helpdesk? I love the ease of use, the fact you can take it anywhere, and how versitile it is. I have enjoyed every moment of using MOJO and conitue to use it on a daily basis. Review collected by and hosted on G2.com. What do you dislike about Mojo Helpdesk? I really would like for the "new Verison" to be the main version. I feel like that display and layout very easy to grasp for any user submitting and is very intutive in every aspect Review collected by and hosted on G2.com. What problems is Mojo Helpdesk solving and how is that benefiting you? It is assisting with the whole company to provide the best IT supoort. It is very useful for ticketing and a quick response from the team and the users. Thank you. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller LS Laura S. Mid-Market (51-1000 emp.) 8/9/2023 "Easy to Use - FOR ALL" 4.5/5 What do you like best about Mojo Helpdesk? I like the ability to add people to the ticket. I like being able to create a ticket in someone else's name to respond to their emails to guide the culture. I like how fast updates are sent to email. Review collected by and hosted on G2.com. What do you dislike about Mojo Helpdesk? I'd like read receipts. It would be great to know when a response was read. It would be helpful in closing out tickets where folks don't respond. Review collected by and hosted on G2.com. What problems is Mojo Helpdesk solving and how is that benefiting you? All tickets regarding my system are filtered through here. It is making it easier to create training documents becuase I can now guage what needs to be trained more and what help sheets need to be created. Review collected by and hosted on G2.com. 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