--- title: Mojo CX Reviews meta_title: 'Mojo CX Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how Mojo CX works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 2 scale: '5' date_modified: '2025-03-10' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Mojo CX Reviews **Vendor:** The Modular Analytics Company (TMAC) **Category:** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics) **Average Rating:** 4.8/5.0 **Total Reviews:** 2 ## About Mojo CX Turn every customer interaction into insight with our conversation analytics platform. Advanced Speech Algorithms: Identify complex customer characteristics within conversations. Machine Learning: Search, analyze and categorize demand types. Automated Quality Assessment: Replicate your quality scorecard and score 100% of contacts in line with your own custom metrics. Auto Alerts Engine: Create alerts based on any data point so you never miss a moment. ## Mojo CX Reviews ### 1. Mojo CX REVIEW **Rating:** 4.5/5.0 stars **Reviewed by:** guru b. | Enterprise (> 1000 emp.) **Reviewed Date:** June 19, 2023 **What do you like best about Mojo CX?** Mojo CX is an engaging Analytics platform that straightforwardly provides customer information. It also helps to manage individuals' metrics effortlessly; it also provides reminders to follow up on the customers **What do you dislike about Mojo CX?** The only negative thing about Mojo CX is they are that much popular in the market when compared to other players. **What problems is Mojo CX solving and how is that benefiting you?** Mojo Cx helped us to slove the day-to-day issue we faced in our organization to collect,manage and analyze data in better way , it is one of the best when compared t other products ### 2. Mojo CX like a Fire **Rating:** 5.0/5.0 stars **Reviewed by:** Ajay K. | Data Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 13, 2023 **What do you like best about Mojo CX?** Mojo CX is a very interactive programming language. I think this language replace python in future. Mojo speed is very good for very big dataset. Mojo has multiple times speed of python **What do you dislike about Mojo CX?** No one option to dislike this application language **What problems is Mojo CX solving and how is that benefiting you?** It is very useful tool for our company. - [View Mojo CX pricing details and edition comparison](https://www.g2.com/products/mojo-cx/reviews?open_modal_url=%2Fproducts%2Fmojo-cx%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fmojo-cx%252Freviews%26source%3Dsticky_header_pin§ion=pricing&secure%5Bexpires_at%5D=2026-08-07+22%3A30%3A12+-0500&secure%5Bsession_id%5D=7e005bdc-d697-48c4-a3ea-857ff1d80776&secure%5Btoken%5D=84f51a1643f65b3cbb55b59a5c39fc1b48ddf27898bd2275d2cdc3a1a6d6831a&format=llm_user) ## Mojo CX Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Additional Functionality** - Call Reporting - Automatic Call Distribution - Call Whispering - Callback Scheduling - CRM - Call Tagging - Dashboard - Call Recording - Alerts/Escalation - AI Copilot - Call Transcription - Queue Management - Manual Dialer - Call Tracking - Auto-Dialer - Call Monitoring - Activity Tracking - Multi-Channel Communication - Contact Management - Sentiment Analysis - Progressive Dialer - Voice Recognition - Reporting/Analytics - Monitoring - IVR - Call Logging - Chatbot - Third-Party Integrations - Outbound Call Center - Interaction Tracking - Voice Mail - Call Routing - Automated Responses - API - Call Transfer - AI Summarization - Call Center Management - Inbound Call Center - Surveys & Feedback - Chat/Messaging - Predictive Dialer - Blended Call Center - Caller ID - Generative AI - Performance Management - Computer Telephony Integration - Call Scripting **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Administration** - Database Management - Data Workflows - Issue Management **Communication** - 360 Degree Feedback - Confidence Levels - Messaging Integrations - Onboarding **Knowledge Management** - Knowledge Base - Publishing Workflows - Analytics **Responses** - Customization - Control - Route To Human - Menu bars - Drip sequences **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access - Service Level Agreement (SLA) Management - Performance Management - Queue Management - Compliance Management - Customer Experience Management - Attendance Management - Employee Management - Time Off Management **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making - AI/Machine Learning - Third-Party Integrations **Additional Functionality** - Live Chat - Call Transfer - Archiving & Retention - Call Center Management - Call Tagging - Call List Management - Real-Time Analytics - Queue Management - Real-Time Data - API - Real-Time Monitoring - CRM - Performance Metrics - Automatic Call Distribution - Activity Tracking - IVR - Event Triggered Actions - Third-Party Integrations - Scheduled Recording - Alerts/Notifications - Call Monitoring - File Transfer - Activity Dashboard - Call Reporting - Call Transcription - Campaign Management - Call Disposition - Computer Telephony Integration - Contact Management - Predictive Dialer - Voice Mail - Caller ID - Reporting & Statistics - Call Routing - Call Tracking - Recording - Auto-Dialer - Chat/Messaging - On-Demand Recording - Customizable Reports - Multi-Channel Communication - Conferencing - AI Copilot - Interaction Tracking - Predictive Analytics - Visual Analytics - Sales Trend Analysis - Audio Capture - Email Alerts - Tagging - Self-Service Search - Natural Language Processing - Surveys & Feedback - Automatic Transcription - Multi-Channel Management - Request Assignment - Speech-to-Text Analysis - Self Service Portal - Performance Management - Call Recording - Search/Filter - Sentiment Analysis - Compliance Management - Multi-Language - HIPAA Compliant - Data Security - Call Scripting - Customer Service Analytics - Quality Assurance - Customer Experience Management - Communication Management - Categorization/Grouping - Language Detection **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Compliance** - Policies and Controls - Data Governance - Compliance - Auditing **Goal Creation** - Team OKR - Individual OKR - Mind Mapping - Action Item Creation - Collaboration Tools **Customer Support** - Intelligent Search - Suggestions - Decision Trees **Platform** - Live chat - Integrations - Branding - Analytics - A/B testing - Role-based access - Collection of information - Augmented Analytics - Proactive Chat **Administration** - Automation - Productivity Analysis - Dashboards - Labor Forecasting - Intraday Management - Quality Management **Additional Functionality** - Performance Metrics - Leave Tracking - Call Monitoring - AI Copilot - For Call Centers - Employee Time Tracking - Third-Party Integrations - Generative AI - Activity Monitoring - Reporting/Analytics - API - Call Recording - Approval Process Control - Skills Tracking - Activity Tracking - Variable Workforce - Employee Coaching Tools - Employee Database - Online Time Clock - Agent Interface **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications - Competition **Data Security** - Risk Data Attributes - Data Transport - Access Management - Multi-Factor Authentication **Administration** - Integrations - User, Role, and Access Management - Performance and Reliability **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Objectives and Key Results (OKR)** - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Negative Feedback Management - Communication Management - Reminders - Real-Time Reporting - Reporting & Statistics - Employee Profiles - Performance Management - Feedback Management - Task Progress Tracking - Alerts/Notifications - Prioritization - Activity Tracking - Customizable Reports - Drag & Drop - Progress Tracking - Project Planning - Data Visualization - Search/Filter - API - Goal Setting/Tracking - Task Management - Real-Time Updates - Performance Metrics - Progress Reports - Single Sign On - Goal Management - Project Management - Customizable Dashboard - Real-Time Data - AI Copilot - Strategic Planning - Generative AI - Workflow Management - Configurable Workflow - Document Storage - Template Management - Commenting/Notes - KPI Monitoring - Employee Management - Customizable Templates **Additional Functionality** - Customer Surveys - Lead Qualification - Transcripts/Chat History - Language Detection - Pre-Configured Bot - Lead Capture - Code-free Development - Natural Language Processing - Multi-Language - For Sales/Marketing - Contextual Guidance - Automated Responses - Customer Support - Chatbot - Intent Recognition - Sentiment Analysis - Customer Experience Management - Query Suggestions - Transfers/Routing - AI Copilot - Canned Responses - AI/Machine Learning - Multi-Channel Communication - Automated Routing - Workflow Automation **Generative AI** - AI Text Summarization **Generative AI** - AI Text Summarization - Generative AI **Additional Functionality** - Performance Metrics - Feedback Management - AI Copilot - Reporting & Statistics - Mobile Access - Collaboration Tools - Gamification - Automatic Transcription - Call Recording - Sales Reports - Real-Time Analytics - Commenting/Notes - Built-in Course Authoring - Learning Paths/Tracks - Assessment Management - Video Conferencing - Conversation Intelligence - Call Monitoring - Goal Setting/Tracking - Workflow Management - Learning Management - Content Management - Training Management - Document Management - Content Library - Recommendations - Activity Dashboard - Call Tracking - Performance Management - Onboarding - Search/Filter ## Top Mojo CX Alternatives - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - 4.4/5.0 (2,477 reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) - 4.3/5.0 (679 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - 4.1/5.0 (604 reviews)