I like the interactive campaigns we can have at different stages of the order journey and the number of channels it supports, including WhatsApp and email. The ease of platform use and customization at different stages of the order journey made us choose MoEngage. The initial setup was quite seamless with dedicated support from the tech team. Review collected by and hosted on G2.com.

MoEngage is not able to conversationally interact with customers, meaning it doesn't rely on customer responses, and its WABA connectivity could be improved. It should support more WABA providers and help in integration with conversational platforms like DevRev and Verloop. Review collected by and hosted on G2.com.

It is best tools to analyse a user behaviour on your platform. We can create user journey and send push notification. Cohort wise analysis and Ab testing based on the cohorts. Perfect tool for Product management Review collected by and hosted on G2.com.

This is mainly a front-end analysis tool based on event triggers. For deeper analysis, we still need to combine it with back-end data in an external tool. Review collected by and hosted on G2.com.

- The support team is very responsive and helpful — they’re always available whenever we need assistance, without charging extra support fees beyond a certain limit (unlike Insider which caps free support hours per month).

- Pricing is more competitive than others.

- The platform provides flexibility in tracking user behavior through events, and it’s convenient that almost every user action on the platform can be tracked as an event.

- MoEngage also offers integrated communication channels (email, SMS, web push), and the email builder is easier to use compared to SendGrid. Review collected by and hosted on G2.com.

Event setup and data mapping can be unclear, requiring detailed definitions from the start. MAU-based billing may overcount users switching browsers. Triggered campaigns sometimes fail depending on event sources (SDK vs S2S). Product personalization and templates are still limited. Review collected by and hosted on G2.com.

excellent support, great analytics and 10/10 UI Review collected by and hosted on G2.com.

system downtimes at times, which is though not frequent Review collected by and hosted on G2.com.

MoEngage does a great job of turning customer data into action. It’s easy to segment, personalize, and iterate without heavy dependency on tech teams. Review collected by and hosted on G2.com.

The platform is powerful, but it can feel overwhelming at first. There’s a learning curve before you fully unlock its potential. Review collected by and hosted on G2.com.

I like the clean UI and UX of MoEngage.. Review collected by and hosted on G2.com.

Sometimes browsers load slowly. Multiple times it had happen in the past. Review collected by and hosted on G2.com.

MoEngage excels at providing a unified platform for personalized customer engagement across multiple channels — push notifications, emails, in-app messages, SMS, and more. Its intuitive journey builder and segmentation tools make it easy to create contextual, automated campaigns based on user behavior and lifecycle stage.

The analytics dashboard offers actionable insights, helping us constantly optimize performance and conversion. The integration process was smooth, and the support team has been proactive and responsive throughout our usage. Review collected by and hosted on G2.com.

While the platform is feature-rich, it can feel a bit overwhelming at first, especially for new users or teams without a dedicated CRM/MarTech resource. Some advanced features like funnel analysis or cohort comparisons could be more user-friendly in terms of UI/UX.

Also, the learning curve for creating complex journeys or understanding attribution metrics can be steep — better in-platform guidance or tooltips would help. Review collected by and hosted on G2.com.

The personalized brand orchestration along with multichannel messaging from web , email and sms which helps to engage with customer on every front Review collected by and hosted on G2.com.

The interface can be a bit overwhelming for new user and pricing is something that team can work on Review collected by and hosted on G2.com.

I like best about MoEngage is how it provides deep insights into user behavior and makes funnel analysis very intuitive Review collected by and hosted on G2.com.

session-related attributes are missing, like session id, session concluded Review collected by and hosted on G2.com.

easy using system,very supportive and quick response Review collected by and hosted on G2.com.

support team need to take quick response on a complaint with time Review collected by and hosted on G2.com.