--- title: MoEngage Reviews meta\_title: 'MoEngage Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 525 reviews by the users' company size, role or industry to find out how MoEngage works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 525 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Marketing url: https://www.g2.com/categories/marketing --- # MoEngage Reviews & Product Details Visit Website MoEngage is an Agentic customer engagement platform trusted by 1,350+ global brands, including Coca-Cola, Flipkart, Starbucks, Citibank, Domino’s, T-Mobile, and OYO. We power personalized experiences for 2 billion users monthly, tracking over 1 trillion data points and delivering 100B+ messages per month. Founded in 2014 to solve repetitive customer engagement challenges, the platform has evolved into a full-stack solution that unifies data, AI, and engagement across 16+ channels. At the core of our platform is Merlin AI - a purpose-built Agentic AI for marketing teams. MoEngage’s Merlin AI enables marketers with a suite of specialized native and custom agents to build segments, campaigns, discover insights, and automate marketing workflows. With our acquisition of Aampe, brands can now create a decisioning agent per user to bring true 1:1 personalization at scale. Industry analysts and the marketers who use the platform every day agree: MoEngage is the leading modern alternative to legacy marketing clouds. It has been recognized as a top 4 vendor in The Forrester Wave™ for Cross-Channel Marketing Hubs 2024, a Visionary in Gartner® Magic Quadrant™ for Personalization Engines 2026, and a Leader in the IDC MarketScape for AI-enabled Customer Data Platforms 2026. This analyst validation is backed up by customers, who have named MoEngage as a "Customers’ Choice" in the Gartner® Peer Insights™ Voice of the Customer for Multichannel Marketing Hubs for three years in a row! MoEngage helps brands in 60+ countries to create standout digital experiences for more than 2 billion customers every month. MoEngage is backed by leading investors, including Goldman Sachs Asset Management, B Capital, Steadview Capital, ChrysCapital, Multiples, Eight Roads, F-Prime, and Matrix Partners, with 800+ employees across 15 global offices, recently closing a $280M Series F round. * * * Product Website MoEngage Seller [MoEngage](https://www.g2.com/sellers/moengage) Discussions [MoEngage Community](https://www.g2.com/products/moengage/discuss) Languages Supported German, English, Japanese, Portuguese, Russian, Spanish Solution Type All-in-One Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months [ View More Pricing Information ](https://www.g2.com/products/moengage/pricing) ## MoEngage Integrations (77) What do users say about integrations? 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LD Lily D. Small-Business (50 or fewer emp.) 4/24/2024 "Nightmare experience with Moengage" 0/5 What do you like best about MoEngage? I think for the price they offer, their push notification, messaging segmentation & automation and analytics tools are solid. They don't have an amazing admin user experience in terms of setting up flows to support re-engagement and retention, and this has a cost associated with it in terms of learning the tools and inefficiencies with setting things up quick and easily, but it is a solid tool that allows you to do a lot at a competitive price point. Review collected by and hosted on G2.com. What do you dislike about MoEngage? I have had maybe the worst experience with Moengage that I've ever had as a customer during my 6 years running my business, to the point that I've lodged a formal complaint with the consumer watchdog in my country for what appears to be a breach of consumer and corporate law on their part. In my opinion Moengage unfortunately is one of those bad faith companies that make it extremely difficult to cancel your contract with them. But in a way that is way beyond the usual practices you can experience with subscription software. Not only do they not provide a way for you to cancel your subscription through their platform, they ignored 4 separate written attempts I made over 6 months to cancel our subscription repeatedly. This was when our business was experiencing financial difficulties and yet they continued to charge us money and refused to cancel the subscription in clear breach of their own terms of service. They ignored more than 10 emails I sent giving notice to terminate the contract, treated me with contempt when they did respond once and then went back to ignoring my emails, and then continued charging us thousands of dollars a quarter for a service we no longer wanted to use or were using. I tried changing our company bank details to prevent them from continuing to charge us and then they just used the old bank account details they had on file for us to continue to charge us money. It honestly is shocking to me that an established company with good reviews online has been this awful to deal with. I'm at a point where I'm disputing the charges with our bank and trying to block them from charging us in future via my bank, while they continue to completely ignore my cancellation attempts. To reiterate - we are totally within our rights to cancel the contract - there is nothing in there about fixed terms, and we gave more than the 30 days required notice. Keep in mind this is for a standard subscription contract that we are legally entitled to cancel by emailing them. So as one business owner to another, I advise you please do not to go with these guys and just pay a bit more for a reputable service that doesn't treat their customers this way. At a point when my business was struggling, it's been a kick in the pants that is just so avoidable if they would treat their customers as human beings and with the normal respect afforded to people. It honestly feels criminal to me at this point and has taken up hours of my time trying to resolve something that should be simple and straightforward. Bottom line - save yourself the trouble and please go with another provider. Review collected by and hosted on G2.com. What problems is MoEngage solving and how is that benefiting you? We needed an affordable system to send out automated push notifications for our mobile app product and also automated drip campaign emails that have a level of personalization when onboarding new users and re-engaging existing users. We used Moengage also to analyse the effectiveness of our re-engagement comms, both email and mobile push notifcations, and did some A/B testing of different types of messages. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ## Questions about MoEngage? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about MoEngage ](https://www.g2.com/products/moengage/discussions/new) GU Guest User • Last activity 6 months ago What is MoEngage used for? 1 Upvote 1 [ Join the conversation ](https://www.g2.com/discussions/moengage-what-is-moengage-used-for) ![Ivan Benyamin E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ivan Benyamin E.") IE Ivan Benyamin Elroi • Last activity almost 3 years ago How to collect presize data from MoE? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/50673-how-to-collect-presize-data-from-moe) [ View all Discussions ](https://www.g2.com/products/moengage/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 13 months ### Average Discount 11% [ View More Pricing Information ](https://www.g2.com/products/moengage/pricing) MoEngage Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_6b767338df58a3b0ccd60e0f9434b5b7/clevertap.png "Product Avatar Image") CleverTap 4.6/5(670) [ Compare Now ](https://www.g2.com/compare/clevertap-vs-moengage) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_c5eaa3c924d805ec84037adc0b148f56/insider-one.png "Product Avatar Image") Insider One 4.8/5(1,415) [ Compare Now ](https://www.g2.com/compare/insider-one-vs-moengage) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_152556b476c2bc3b957aaa3b1f6b445a/webengage.png "Product Avatar Image") WebEngage 4.5/5(768) [ Compare Now ](https://www.g2.com/compare/moengage-vs-webengage) ##### ##### MoEngage Features Reporting & Analytics Basic Reporting Campaigns Customize Scheduling Retarget Analytics Campaign Performance Audience Insights Optimization A/B Testing Personalization Rich Notifications [ View More Features ](https://www.g2.com/products/moengage/features) ## 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