The customer service is exceptionally responsive and friendly, and they take feature requests on board and actually implement changes (rather than just talking about them) Review collected by and hosted on G2.com.

I use SMS messaging a LOT, so adding SMS packages to my monthly fee can get expensive... Also, MMS messaging recieved re-directs us to a Telstra portal to view the image and this is very frustrating.

Partial integration with Square, meaning you can process transactions using square, but the inventory section of MoeGo does not integrate into my square site (I am hoping this will happen in the future).

The MoeGo URL can't be masked using my own URL, which impacts customer experience to a small degree Review collected by and hosted on G2.com.

We love the personalization of MoeGo, from the employees to the clients. It's easy for people to use & get use to. We don't answer calls as much & saves so much time. Review collected by and hosted on G2.com.

I would suggest the online booking be a little more specific, if clients could choose their groomer & find appointments for that specific person. Also, if we could limit people to booking with specific people, like in weight or not taking new clients for each groomer.

If they had an unlimited SMS plan, that would be wonderful as well. I find I'm spending an extra $100 on SMS a month which is quiet expensive. If they could just have an unlimited plan & charge me $150 instead of $93, that would be better for us personally. Review collected by and hosted on G2.com.

Smart scheduling so I know distance and can make smart decisions on scheduling to save money on gas and fit more dogs/ cats each day.

Competitors that I've tried are only on websites and no app. Also they don't have saved groom times or prices for each pet. Navigroom is one that I tried Review collected by and hosted on G2.com.

I do not dislike anything but I have a couple things I'd like to see improvement; 1) save grooming notes and pics so I can see them without internet (some houses I groom at don't have good cell reception)

2) maybe have an app for clients that they can see upcoming appointments and get notifications from the app however they desire, and if clients text the number that MoeGo sends reminders from my app Like if they say anything other than (Y, yes) it will automatically send them (this is only for confirming appointments, if you need to get a hold of your groomer please text "000-000-0000". Even tho that's already part of my text script that I send clients but ppl don't listen

3) I wish smart scheduling looked the same or at least closer to what the iPad and phone looks on my Computer. The desktop is really nice but the smart scheduling is not as easy as the app Review collected by and hosted on G2.com.

I've tried several softwares for my small salon and honestly MoeGo was the winner. It was easy to learn for me and staff, has pet and owner profiles, and allows online booking as well as can send appointment reminder texts to clients! One of the best features is their easy to use app so that all my groomers have it on their phone. Review collected by and hosted on G2.com.

There are some things MoeGo could work on, but they are always updating and listening to feedback.

For time tracking I'd like for it to show when someone forgets to clock out, have the hours work shown in payroll, have employee scheduled easily shown and changed for week to week differences, and retail could be a bit easier for non service products. Review collected by and hosted on G2.com.

Moego has helped us route our groomers on a much tighter route saving us time and fuel. It has given us an easy way to communicate with our groomers and our clients. I love that we can also turn on a do not disturb feature that lets our clients know we are closed and will get back with them during normal business hours giving us the ability to have a normal life! Highly recommend this software! Review collected by and hosted on G2.com.

I don't like that clients call the assigned number that Moego gives us and gets no response. We've had clients think we went out of business. I would like more detailed reports. The information is all there but we need to be able to access it in more informative ways along with being able to edit payments once they are applied. Review collected by and hosted on G2.com.

I can record my sales, communicate with clients, track my mobile services easily enough and of course, handle my bookings, reschedules and wait lists too.... They've thought of a lot and I have seen first hand their continued efforts in improving the user experience.

I like the ease of use for getting clients to sign the terms and conditions too. That's useful and I make it appear nothing more than a simple formality (I actually say the software requires it and I'm not sure if/how to turn that off) Review collected by and hosted on G2.com.

Small: request deposit is a GREAT feature but I use it as a way for clients to pay my call out fee in advance (technically not a deposit).

I always adjust the SMS text by adding the word Please, changing the capitalization of the P in Pay and then replace 'deposit' with call out... In Auto message controls it would be handy to replace the text before the unique payment link is shown.

This could be my fault, but I am not sure how I can EASILY determine what days suit me most to visit a particular area.... My local knowledge of suburbs isn't great so I'm often spending a bit of time trying to determine what day/time I should schedule a client visit when I'm already in the area.... Note to self: check 'Smart Scheduling''... Perhaps that's what it does? Review collected by and hosted on G2.com.

All the info is stored right there! Vaccination info, pet info, I can make comments about their cut or behavior and also the fact we can store a card on file in case of no shows. Review collected by and hosted on G2.com.

Some of the features need a little tweaking such as which services can be booked for bathers vs groomers. I've had this issue in the past so couldn't add my bather to the online booking. But we've manually started adding appointments for her. Also clients can't open their own booking history and cancel appointments weeks out on their own Review collected by and hosted on G2.com.

The fact you can see what the dog has done in the diary wi thought having to search for information it's right there infront of you Review collected by and hosted on G2.com.

The cancellation list is not as helpful as it could be as you can't add any information for example a dog maybe already be booked in but needs an appointment 2 weeks earlier - so we will still have to use a paper system for our cancellation list

One point the question below asking what industry I work in considering this is a dog grooming app there is no animal related industry listed so I had to put retail ! Review collected by and hosted on G2.com.

I love how the product does everything I need it to do for a mobile dog grooming business. It tracks clients, transactions, employees, and more. They are continually improving the product based on customer feedback. Their mobile app is full-featured, and all my groomers need. As a business owner, I use the mobile app, but I use the desktop app when I do payroll. If I have a problem or can't find how to do what I need, their support is always helpful and responsive. Review collected by and hosted on G2.com.

There is not much to dislike. Sometimes I have upgrade ideas for what I wish it could do. Several times these ideas have become new features. They have customers vote on what enhancements they would like to see next, so I always vote. Review collected by and hosted on G2.com.

The ease of use for the client to schedule their own appointments and the ease of use to check in and out the clients pet and the setting up of the software including two-way texting for simplified communications. Review collected by and hosted on G2.com.

Small things ... but most everything that we ask for has been delivered or is being worked on. Example: block scheduling that actually WORKS is now part of the product and wasn't when we signed up six months ago. Very responsive. Great company. Review collected by and hosted on G2.com.