--- title: ModSquad Reviews meta_title: 'ModSquad Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how ModSquad works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 8 scale: '5' date_modified: '2026-07-17' parent_category: name: Web Developers url: https://www.g2.com/categories/web-developers --- # ModSquad Reviews **Vendor:** ModSquad **Category:** [E-Commerce Development Companies](https://www.g2.com/categories/e-commerce-development) **Average Rating:** 4.4/5.0 **Total Reviews:** 8 ## About ModSquad ModSquad leads the Customer Experience (CX) Service industry. Top brands around the globe turn to us for customer support, content moderation, trust and safety, community management, and social media services. Since 2007, we've been reinventing traditional outsourcing. We embraced remote and steered clear of cubicles in soulless call centers. We secure our distributed team with Cubeless, our patent-pending security platform. We deploy our services by the hour rather than saddle you with inefficient FTEs. And our Mods are so experienced and empathetic it isn't fair to call them "agents" – so we don't. We are the Mods! ## ModSquad Pros & Cons **What users like:** - Users value the **friendly support** from ModSquad, appreciating their adaptability to various challenges. (1 reviews) - Users appreciate the **responsiveness and adaptability** of ModSquad in tackling various challenges effectively. (1 reviews) ## ModSquad Reviews ### 1. Moderation at your Fingertips, Modsquad Connects You To Moderating Freelnacers **Rating:** 3.5/5.0 stars **Reviewed by:** Brandon S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2023 **What do you like best about ModSquad?** IF you want to be completely disconnected from moderating either social media platforms or a growing community, there are enough people with varying interests to be able to fit into your niche. **What do you dislike about ModSquad?** While they have an ongoing roster of employees of varying degrees of helpfulness, the uptime for their more "premium" tools, even the basic level to some extent, is laughable. **Recommendations to others considering ModSquad:** While Modsquad can definitely help you out in the short term, there will be plenty of headaches along the way. If Modsquad improved the uptime of their tools and provided more in-depth customer support, I could see turnover decreasing and having more expert freelancers primed and ready to give a better level of service **What problems is ModSquad solving and how is that benefiting you?** If you are struggling with growth and general content moderation for your online brand like I was originally, then Modsquard could definitely help you. However to truly excel on building your business or community online, there could be more resourceful approaches. ### 2. Data driven best user experience **Rating:** 4.0/5.0 stars **Reviewed by:** Sellah S. | Data Technician, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2023 **What do you like best about ModSquad?** -its easy to use and implement -it has high privacy(security is guaranteed with your brands) - It encoporates different features and offers customer support. **What do you dislike about ModSquad?** the outsourcing and customization is expensive to some. **Recommendations to others considering ModSquad:** I would recommend others to try it since it has a wide selection, so they can surfer further than I did and see how best they use the services. **What problems is ModSquad solving and how is that benefiting you?** issues of scheduling and community management are solved with Modsquad. it is scallable and flexible for the company. content moderation and customer support are easily deliverd with Modsquad. ### 3. CX Help to the Max **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2023 **What do you like best about ModSquad?** I like that they are data driven. All of the suggestions/solutions are all backed by data and insights. It's easy to make decisions when there is data support. **What do you dislike about ModSquad?** Set-up was a little slow, but that is to be expected with this type of support/assistance/services. **Recommendations to others considering ModSquad:** If you like easy decisions backed by data, then ModSquad is a no brainer. **What problems is ModSquad solving and how is that benefiting you?** Social Media and Customer Support - [View ModSquad pricing details and edition comparison](https://www.g2.com/products/modsquad/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A09%3A43+-0500&secure%5Bsession_id%5D=3a6d7a44-d8a0-4b79-9b64-0ef4000f90dd&secure%5Btoken%5D=8e5de3a32abbf2891f7d569652569febbf8359aa37993460f206061158d91a8f&format=llm_user) ## ModSquad Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Support** - Go Live Support - Documentation - Training - Metrics - Admin Services **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top ModSquad Alternatives - [SmartSites](https://www.g2.com/products/smartsites/reviews) - 4.9/5.0 (258 reviews) - [Capital Numbers](https://www.g2.com/products/capital-numbers/reviews) - 4.8/5.0 (82 reviews) - [Bruntwork](https://www.g2.com/products/bruntwork/reviews) - 4.8/5.0 (72 reviews)