---
title: Modern Reviews
meta_title: 'Modern Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Modern works for a business like yours.
date_modified: '2024-10-09'
parent_category:
  name: Marketing
  url: https://www.g2.com/categories/marketing
---


# Modern Reviews
**Vendor:** Modern  
**Category:** [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing)
## About Modern
Modern lets you communicate with fans and customers across Instagram, Facebook and Twitter in real-time.






- [View Modern pricing details and edition comparison](https://www.g2.com/products/modern/reviews?open_modal_url=%2Fproducts%2Fmodern%2Fwishlists%3Fhost_path%3D%252Fproducts%252Fmodern%252Freviews%26source%3Dpdp_avatar&section=pricing&secure%5Bexpires_at%5D=2026-08-09+14%3A04%3A29+-0500&secure%5Bsession_id%5D=77d85afb-2a2c-4c95-9c21-e81d8d4a193e&secure%5Btoken%5D=d389660c089a4e46388997c7083f7a2a3eb8db0fc784b0e92ac16df5dad66f90&format=llm_user)

## Modern Features
**Messenger**
- Sequencing
- AI
- Video Chat
- Customization Interface
- Generative AI

**Channels**
- Social Media Integration
- Website
- Text Message (SMS)
- Voice Assistants
- Other
- Multi-Channel Marketing

**Customers**
- Audience Targeting
- Profiles
- Analytics
- Lead Gathering
- Sales Conversion
- Customer Service Analytics
- Reporting/Analytics

**Agentic AI - Conversational Marketing**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Proactive Assistance
- Decision Making
- Third-Party Integrations
- Multi-Language

**Additional Functionality**
- Customizable Fields
- API
- Real-Time Notifications
- Lead Nurturing
- Human Handover
- Lead Management
- Product Recommendations
- Customer Experience Management
- SMS Messaging
- Appointment Management
- Chat/Messaging
- Real-Time Monitoring
- Lead Distribution
- Campaign Segmentation
- Data Import/Export
- A/B Testing
- Real-Time Data
- Real-time Conversations
- Customizable Branding
- Lead Qualification
- Template Management
- Autoresponders
- Contact Database
- Customer Segmentation
- One-to-One Messaging
- Communication Management
- Campaign Management
- Activity Dashboard
- Lead Capture
- Appointment Scheduling
- Reporting & Statistics
- Event Triggered Actions
- Chatbot
- Group Messaging
- AI Copilot
- Customer Database
- Multi-Channel Communication
- Email Automation
- Surveys & Feedback
- CRM
- Engagement Tracking

## Top Modern Alternatives
  - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - 4.4/5.0 (14,251 reviews)
  - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,242 reviews)
  - [Agentforce Marketing (formerly Salesforce Marketing Cloud)](https://www.g2.com/products/agentforce-marketing-formerly-salesforce-marketing-cloud/reviews) - 4.0/5.0 (4,385 reviews)