# Best Online Reputation Management Software ## How Many Online Reputation Management Software Products Does G2 Track? **Total Products under this Category:** 358 ### Category Stats (Aug 2026) - **Average Rating:** 4.54/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** ReputationStacker (+0.67%) - Among all products in this category, ReputationStacker recorded the largest rating increase compared to last month _Last updated: August 01, 2026_ ## How Does G2 Rank Online Reputation Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 40,200+ Authentic Reviews - 358+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Online Reputation Management Software ![G2 Grid® for Online Reputation Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/online-reputation-management/grids.png?focus%5B%5D=19432&focus%5B%5D=39215&focus%5B%5D=4177&focus%5B%5D=14864&focus%5B%5D=1679&focus%5B%5D=10366&focus%5B%5D=84697&focus%5B%5D=1196045) Highlighted products: Birdeye, SOCi, Reputation, Yext, G2 Marketing Solutions, Podium, Experience.com, and Liftify. Underlying data: [Grid® JSON](https://www.g2.com/categories/online-reputation-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=soci&focus%5B%5D=reputation&focus%5B%5D=yext&focus%5B%5D=g2&focus%5B%5D=podium&focus%5B%5D=experience-com&focus%5B%5D=liftify) **Sponsored** ### Alchemer Reputation Management Alchemer Reputation Management (formerly Chatmeter) is a multi-location reputation and customer experience platform that helps enterprise and multi-site brands manage reviews, analyze customer sentiment, and drive location-level improvements at scale. Built specifically for organizations operating across dozens, hundreds, or thousands of locations, it goes beyond basic review monitoring to connect feedback directly to operational action. What is Alchemer Reputation Management used for? Alchemer Reputation Management is used to monitor and respond to online reviews across platforms, analyze customer sentiment by location, standardize feedback workflows across distributed teams, and surface location-specific insights that drive measurable improvements in customer experience. Common use cases include multi-location review response programs, Voice of Customer (VoC) initiatives, franchise experience management, and brand reputation monitoring across social media and review sites. Who is Alchemer Reputation Management for? Alchemer Reputation Management is purpose-built for corporate teams and regional managers overseeing multiple physical locations — including retail chains, restaurant groups, healthcare networks, hospitality brands, financial services branches, and franchise systems. It serves CX leaders, marketing teams, and operations managers who need a single, unified view of customer sentiment across their entire location portfolio. Key capabilities: - Centralized review and feedback aggregation from Google, Yelp, social media, surveys, and other channels — unified into a single location-level dashboard - AI-powered sentiment and thematic analysis that identifies the underlying drivers of customer satisfaction and dissatisfaction beyond star ratings and scores - At-scale review response tools that enable teams to respond to customer feedback promptly and consistently across every location - Standardized workflows that give frontline operators and regional managers clear, prioritized, actionable guidance — not just data - Location-specific action prioritization that transforms unstructured feedback into ranked improvement opportunities by site - Cross-location benchmarking to identify top-performing locations, flag underperformers, and share best practices across the organization How does Alchemer Reputation Management compare to other reputation management platforms? Unlike general-purpose review management tools, Alchemer Reputation Management is built for the operational complexity of multi-location enterprises. Where platforms like Birdeye or Podium focus primarily on review generation and automation, Alchemer emphasizes turning feedback into location-level operational action — making it a strong fit for brands that need to drive consistent customer experiences across a distributed footprint, not just improve their star ratings. Bottom line: Alchemer Reputation Management helps multi-location brands close the gap between listening to customers and acting on what they say — delivering consistent, high-quality experiences at every location and protecting brand reputation at scale. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=262&secure%5Bchosen_at%5D=2026-08-03T09%3A51%3A31Z&secure%5Bdisplayable_resource_id%5D=262&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=262&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=18216&secure%5Bresource_id%5D=262&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fonline-reputation-management%3Fopen_modal_url%3D%252Fproducts%252Fmobrium%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fonline-reputation-management%2526source%253Dcategory&secure%5Btoken%5D=bd2220c1595ffafe9cd55d14e4d5be700ffedd417984203305b768ccf415b08e&secure%5Burl%5D=https%3A%2F%2Fwww.alchemer.com%2Fl%2Falchemer-reputation-management-g2&secure%5Burl_type%5D=custom_url) ### [Birdeye](https://www.g2.com/products/birdeye/reviews) Birdeye builds AI agents for multi-location brands — trusted by the largest enterprise brands globally, including Sutter Health, Aspen Dental, Sun Auto and Caesars Entertainment. We give you AI coworkers at every location — for marketing, operations, and customer experience — that do the jobs your business needs done by employing multiple agents that work together to win AI visibility, convert demand, and deliver a consistent customer experience. AI Coworkers → Do the Jobs Jay (marketing), Robin (operations), and Myna (customer experience) own the work across your locations — from AI search visibility, reviews, listings, and social, to front desk and appointment booking, to surveys, ticketing, and insights. You're not buying features. You're adding AI staff to every location. So the work gets done at every location — without stretching your team thinner. Agents → Do the Work Each coworker employs multiple agents that work together to complete a job. The way those agents work is what makes us different. Most software tells you what's happening; our agents decide what to do — and do it, with your approval. They consolidate every signal across every location, whether it lives in Birdeye or one of your 3,000+ integrations; reason with your brand voice and industry context; and act — together — to drive the outcome. So one review, one campaign, one missed call becomes a finished outcome, not a task sitting in a dashboard. Enterprise-Ready → Built for Scale SSO, audit logging, HIPAA, SOC 2, and GDPR. Role-based access, tiered approvals, and location-level reporting give corporate and local teams the control they need. So you stay in control while AI handles execution across hundreds of locations. With teams across the U.S., U.K., Australia, and India, Birdeye is redefining how enterprises win locally at scale. **Average Rating:** 4.7/5.0 **Total Reviews:** 4,069 #### How Do G2 Users Rate Birdeye? - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.3/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.4/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10) #### Who Is the Company Behind Birdeye? - **Seller:** [Birdeye](https://www.g2.com/sellers/birdeye) - **Company Website:** www.birdeye.com - **Year Founded:** 2012 - **HQ Location:** Palo Alto, CA - **Twitter:** @BirdEye\_ 5,232 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=97d4071e3de7fd002a6d125d6f043e9a3aa1186c59d8ddbd5983a7913f96581e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837064%2F&secure%5Burl_type%5D=linkedin_company_website) 1,442 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Marketing Manager - **Top Industries:** Hospital & Health Care, Real Estate - **Company Size:** 47% Small, 34% Medium #### What Do G2 Reviewers Say About Birdeye? _AI-generated summary from verified user reviews_ ##### Pros - Users find Birdeye incredibly **easy to use** , appreciating the intuitive setup and seamless navigation for managing reviews. - Users value the **ease of use** of Birdeye, finding navigation and review management straightforward and efficient. - Users value the **user-friendly review management** features of Birdeye, enhancing communication and reputation effortlessly. - Users commend the **excellent customer support** from Birdeye, ensuring smooth integration and great success in implementation. - Users appreciate the **ease of use and convenience** of Birdeye, especially for managing reviews and patient communication. ##### Cons - Users note the **missing features** in Birdeye, wishing for integration with TikTok and other enhancements. - Users note that Birdeye's **slow UI and AI improvements needed** impact efficiency and customer service experience. - Users find it **confusing to manage reviews** effectively due to integration and dashboard usability issues. - Users note a **learning curve** with Birdeye's interface that may challenge those less familiar with technology. - Users find the **limited features** of Birdeye lack comprehensive tools and integrations needed for a better experience. #### What Are Recent G2 Reviews of Birdeye? **["Reputation Management Life Saver!"](https://www.g2.com/survey_responses/birdeye-review-8930451)** **Rating:** 5.0/5.0 stars _— Lisbeth M._ [Read full review](https://www.g2.com/survey_responses/birdeye-review-8930451) **["We Came Back to Birdeye for a Reason"](https://www.g2.com/survey_responses/birdeye-review-13192521)** **Rating:** 5.0/5.0 stars _— Terry Lind S._ [Read full review](https://www.g2.com/survey_responses/birdeye-review-13192521) #### What Are G2 Users Discussing About Birdeye? - [What makes Birdeye a preferred tool for businesses looking to improve their online reputation and customer feedback management?](https://www.g2.com/discussions/what-makes-birdeye-a-preferred-tool-for-businesses-looking-to-improve-their-online-reputation-and-customer-feedback-management) - 1 comment - [What is Birdeye used for?](https://www.g2.com/discussions/what-is-birdeye-used-for) - 1 comment - [Are BirdEye reviews fake?](https://www.g2.com/discussions/are-birdeye-reviews-fake) - 3 comments - [How much is BirdEye monthly?](https://www.g2.com/discussions/how-much-is-birdeye-monthly) - 1 comment - [What does BirdEye cost?](https://www.g2.com/discussions/what-does-birdeye-cost) - 1 comment ### [SOCi](https://www.g2.com/products/soci/reviews) SOCi is redefining how multi-location enterprises achieve local and AI search visibility with the world’s first agentic workforce. Built specifically for distributed brands, SOCi’s brand-trained agents are guided by a unified visibility engine that autonomously executes and optimizes local marketing work across AI search, GEO ecosystems, social, and reviews — ensuring every location is visible, discoverable, and growing in today’s geo-driven landscape. Trusted by leading brands like Ford, Ace Hardware, and Liberty Tax, and recognized by Fast Company as one of the World’s Most Innovative Companies, SOCi transforms marketing from software you manage into work that gets done — intelligently, consistently, and at scale. Learn more at www.soci.ai or contact hello@soci.ai MEET SOCi GENIUS AGENTS: Trained on your brand, data, and guidelines, Genius Agents work 24/7 across every location, managing local search, social, and reputation for you. Local search, social, and reputation are all connected. When Genius Agents work together, sharing insights and coordinating plans, they unlock even greater value. Genius Local Search Agent: Drives local SEO and AI search visibility by analyzing signals, optimizing listings, and publishing Google Posts. Genius Social Agent: Publishes and manages social content and engagements, guided by customer signals and market trends. Genius Reputation Agent: Responds to all reviews, analyzes surveys, and uses customer feedback to uncover insights and sentiment trends. ADDITIONAL SOLUTIONS: Pages: Create customizable, search-optimized local landing pages to maximize visibility and drive conversions. Locators: Make it easy for customers to find your nearby locations and products with SEO-friendly locator pages. Boost & Ads: Auto-generate and deploy hyper-localized ad campaigns across all your locations, tailored to local audiences. Forms & Surveys: Automate localized forms and surveys across every location to capture customer insights, generate leads, manage feedback, and collect first-party data. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,494 #### How Do G2 Users Rate SOCi? - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.0/10) - **Customer Feedback:** 8.7/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.6/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.4/10 (Category avg: 8.3/10) #### Who Is the Company Behind SOCi? - **Seller:** [SOCi](https://www.g2.com/sellers/soci) - **Company Website:** www.soci.ai - **Year Founded:** 2012 - **HQ Location:** San Diego, California - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4f30660293f046bdf007cf6ccdb8a88b1f8ee00b070671c1b2c97987b513b045&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsoci-inc-%2F&secure%5Burl_type%5D=linkedin_company_website) 624 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, Property Manager - **Top Industries:** Real Estate, Marketing and Advertising - **Company Size:** 50% Small, 29% Medium #### What Do G2 Reviewers Say About SOCi? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of SOCi, enjoying hassle-free onboarding and simple content management across platforms. - Users value the **easy and convenient post scheduling** of SOCi, allowing them to stay organized and efficient. - Users find SOCi **exceptionally helpful** for managing reviews and social media, with easy setup and responsive support. - Users value the **centralized management** of SOCi, as it simplifies their social media handling and saves time. - Users praise SOCi for its **ease of scheduling** , enabling effective management of social media across multiple platforms seamlessly. ##### Cons - Users criticize SOCi for **missing features** such as robust customizations and improved reporting capabilities, impacting efficiency. - Users find SOCi has **limited features** , lacking options for customization and necessary tools for effective social media management. - Users are frustrated by **posting issues** in SOCi, including lack of calendar integration and inability to delete posts. - Users note a **steep learning curve** for SOCi, requiring time and additional training to feel proficient. - Users feel that SOCi requires **improvement in accuracy and flexibility** for reporting and listings management. #### What Are Recent G2 Reviews of SOCi? **["SOCI streamlines social media management, boosting online presence and accountability"](https://www.g2.com/survey_responses/soci-review-9655437)** **Rating:** 5.0/5.0 stars _— Stephanie O._ [Read full review](https://www.g2.com/survey_responses/soci-review-9655437) **["Easy Multi-Platform Scheduling at Scale with Top-Notch Support"](https://www.g2.com/survey_responses/soci-review-13078919)** **Rating:** 5.0/5.0 stars _— Brennen W._ [Read full review](https://www.g2.com/survey_responses/soci-review-13078919) ### [Reputation](https://www.g2.com/de/products/reputation/reviews) Reputation ist die führende AI-native Plattform für Reputationsmanagement, die entwickelt wurde, um Unternehmen mit mehreren Standorten dabei zu helfen, in Suchmaschinen, AI-Antworten und überall dort, wo Kunden Entscheidungen treffen, gefunden, vertraut und ausgewählt zu werden. Durch den Betrieb als einheitliches Datensystem verwandelt die Plattform fragmentierte Bewertungen, Einträge und Umfragen in umsetzbare Erkenntnisse und stellt sicher, dass jeder lokale Laden, jedes Franchise oder jede Händlergruppe klare, priorisierte Maßnahmen erhält. Diese Konsolidierung ermöglicht es Marketing- und Operationsteams, vollständige Transparenz über die lokale Suchleistung und Kundeninteraktionen im gesamten Unternehmensnetzwerk zu erhalten. Anstatt als Standard-Aggregationstool zu fungieren, erleichtert die Kernarchitektur der Plattform fortschrittliche betriebliche Analysen und Generative Engine Optimization (GEO). Das System verarbeitet isolierte Feedback-Kanäle in betriebliche Intelligenz, sodass Teams kritische Leistungskennzahlen aufdecken können, ohne manuell Rohdaten durchsuchen zu müssen. Diese Fähigkeit wird von einem nativen AI-Assistenten (Reputation IQ) unterstützt, der alle Feedback-Daten analysiert, um Trends und Verbesserungsmöglichkeiten zu finden. Da diese Intelligenz nativ innerhalb der Plattform arbeitet, können Organisationen tiefgehende Gesprächseinblicke gewinnen und die standortspezifische Leistung verfolgen, während ihre proprietären Daten vollständig vor der Offenlegung an Dritte geschützt bleiben. Kernfähigkeiten Einheitliches Feedback-Hub: Konsolidiert Bewertungen, Umfragen und Kommentare aus sozialen Medien von über 200 externen Verzeichnissen in einem zentralen Dashboard für standardisiertes Monitoring. Konversationsintelligenz: Nutzt sichere, interne AI, um sofort Stimmungs-Trends und Kunden-Reibungspunkte in großem Maßstab zu identifizieren. Globale Eintragsverwaltung: Überprüft und veröffentlicht genaue Standortdaten im digitalen Ökosystem, um strikte Konsistenz zu gewährleisten. AI Engine Optimization (AEO): Analysiert, wie große Sprachmodelle die Marke wahrnehmen, und rüstet Teams aus, um strukturierte Daten für die algorithmische Entdeckung zu optimieren. Kern-Benchmarking: Berechnet einen objektiven Reputations-Score, um das Bewertungsvolumen, die Stimmungsanalyse und die Reaktionsfähigkeit im Vergleich zu Branchenwettbewerbern zu indexieren. Der Hauptwert von Reputation liegt in seiner Fähigkeit, traditionelle lokale SEO-Bemühungen in eine moderne AEO-Strategie zu transformieren. Da sich das Suchverhalten weiter fragmentiert, nutzen Marken mit mehreren Standorten die Plattform, um die inhärenten blinden Flecken zu lösen, die durch AI-Aggregatoren entstehen. Durch das aktive Management ihres digitalen Fußabdrucks und die Automatisierung ihrer Engagement-Protokolle etablieren Organisationen die präzise Zitatenkonsistenz und Interaktionssignale, die von großen Sprachmodellen benötigt werden. Letztendlich befähigt die Plattform Unternehmen, systematisch ihre lokalisierte Kundenerfahrung zu verbessern, massive betriebliche Zeiteinsparungen zu sichern und Marktanteile durch verbesserte algorithmische Sichtbarkeit zu gewinnen. **Average Rating:** 4.5/5.0 **Total Reviews:** 2,405 #### How Do G2 Users Rate Reputation? - **War the product ein guter Geschäftspartner?:** 8.9/10 (Category avg: 9.0/10) - **Kundenfeedback:** 9.0/10 (Category avg: 8.8/10) - **Digitale Medienbeobachtung:** 8.5/10 (Category avg: 8.0/10) - **Wettbewerbsfähige Informationen:** 8.6/10 (Category avg: 8.3/10) #### Who Is the Company Behind Reputation? - **Verkäufer:** [Reputation](https://www.g2.com/de/sellers/reputation) - **Unternehmenswebsite:** reputation.com - **Gründungsjahr:** 2006 - **Hauptsitz:** San Ramon, CA - **Twitter:** @Reputation\_Com 10,930 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd8ab4194897457b9490b1a63309e03ed802416797d3e7a6e4765f7bf427840b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1579888%2F&secure%5Burl_type%5D=linkedin_company_website) 707 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Community-Manager, Immobilienverwalter - **Top Industries:** Automobil, Immobilien - **Company Size:** 46% Medium, 29% Small #### What Do G2 Reviewers Say About Reputation? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Benutzerfreundlichkeit** von Reputation und loben ihre Einfachheit und Effizienz bei der Verwaltung von Kundenfeedback. - Benutzer schätzen die **SMS-Bewertungsanfragen** -Funktion von Reputation, die das Kundenengagement und die Feedback-Sammlung verbessert. - Benutzer schätzen die **benutzerfreundliche Oberfläche** von Reputation.com, die das Bewertungsmanagement vereinfacht und die Kommunikation mit Stakeholdern verbessert. - Benutzer schätzen die **zentralisierten Bewertungen** von Reputation.com für effizientes Monitoring und Management über mehrere Plattformen hinweg. - Benutzer schätzen das **zentralisierte Management von Bewertungen** , was es effizient macht, Kundenfeedback nahtlos zu bearbeiten. ##### Cons - Benutzer fühlen, dass **Verbesserungen erforderlich** sind bei der Integration, Implementierung und Anpassung an einzigartige Aspekte des Kundenservice. - Benutzer finden die **Probleme mit Umfrage-E-Mails** frustrierend, was die Sammlung wesentlicher Rückmeldungen und Erkenntnisse erschwert. - Benutzer äußern Frustration über **Probleme mit zurückgesendeten Umfrage-E-Mails** , was es schwierig macht, essenzielles Feedback effektiv zu erfassen. - Benutzer finden die **fehlenden Funktionen** frustrierend, einschließlich eingeschränkter sozialer Veröffentlichungen und fehlender anpassbarer Vorlagen. - Benutzer finden die **Bewertungsprobleme** unklar und sind der Meinung, dass die Bewertungsskala für eine bessere Genauigkeit verbessert werden könnte. #### What Are Recent G2 Reviews of Reputation? **["Visuell ansprechend & reibungsloser Prozess. Keine Beschwerden"](https://www.g2.com/de/survey_responses/reputation-review-9899978)** **Rating:** 4.0/5.0 stars _— Danny M._ [Read full review](https://www.g2.com/de/survey_responses/reputation-review-9899978) **["Zentraler Knotenpunkt für Reputation mit Raum für Verbesserungen in den sozialen Medien"](https://www.g2.com/de/survey_responses/reputation-review-7128655)** **Rating:** 4.0/5.0 stars _— Giovanni A._ [Read full review](https://www.g2.com/de/survey_responses/reputation-review-7128655) #### What Are G2 Users Discussing About Reputation? - [Is BlackLine an ERP?](https://www.g2.com/de/discussions/is-blackline-an-erp) - [Wie viel kostet Reputation.com?](https://www.g2.com/de/discussions/how-much-does-reputation-com-cost) - 1 comment - [Was ist Reputationsmanagement-Software?](https://www.g2.com/de/discussions/what-is-reputation-management-software) - 1 comment - [Wie funktioniert Reputation.com?](https://www.g2.com/de/discussions/how-does-reputation-com-work) - 1 comment ### [Yext](https://www.g2.com/de/products/yext/reviews) Yext — Enterprise Agentic Marketing Plattform Yext ist die Enterprise Agentic Marketing Plattform für Marken mit mehreren Standorten, die sowohl bei KI- als auch bei traditionellen Suchanfragen gewinnen müssen. KI verändert, wie Kunden Marken entdecken. Sie suchen nicht nur bei Google. Sie fragen ChatGPT, Gemini, Perplexity und Grok — und die Marken, die in diesen Antworten erscheinen, sind diejenigen mit verifizierten, strukturierten Daten, die an die richtigen Stellen verteilt werden. Yext ist darauf ausgelegt, dies im Unternehmensmaßstab zu ermöglichen. Was Yext macht Yext bietet drei Kernfunktionen von einer Plattform aus. Scout, Yexts Sichtbarkeits-Intelligenz-Engine, analysiert 10 Milliarden Signale über vier KI-Modelle und mehr als 12 Millionen Geschäftsstandorte. Jeder Scan zeigt 150 Sichtbarkeitsmetriken über 20 Wettbewerber hinweg, bis auf die Standortebene, sodass Marketingverantwortliche genau wissen, wo sie verlieren und warum — sowohl bei KI- als auch bei traditionellen Suchanfragen. Der Yext Knowledge Graph ist die verifizierte Quelle der Wahrheit für jeden Standort im Portfolio einer Marke. Datenagenten pflegen ihn automatisch, verbinden Daten über Quellen hinweg, verifizieren sie im großen Maßstab und lösen Inkonsistenzen, bevor sie einen Kunden erreichen. Wenn KI-Modelle Antworten über Ihre Marke generieren, ziehen sie aus diesem verifizierten Datensatz. Content-Generierungsagenten erstellen markenkonforme Inhalte über jeden Kanal aus verifizierten Markendaten: lokale Seiten, soziale Beiträge und Antworten, Bewertungskampagnen und -antworten sowie E-Mail- und SMS-Kampagnen. Distributionsagenten verbreiten diese Inhalte und Daten in Echtzeit an LLMs, Sprachassistenten, Verzeichnisse, Karten, soziale und Bewertungsplattformen sowie E-Mail — ohne Aggregator dazwischen. Was Yext pusht, ist das, was KI und Suchmaschinen tatsächlich sehen und vertrauen. Für wen es ist Yext ist für CMOs, SVPs und VPs des Marketings bei Marken mit mehreren Standorten in den Bereichen Finanzdienstleistungen, Gesundheitswesen, Einzelhandel, Gastgewerbe und Lebensmittel gebaut. Wenn Ihre Marke auf lokaler Ebene konkurriert und genau und konsistent sowohl bei KI- als auch bei traditionellen Suchanfragen erscheinen muss, ist Yext für Sie gemacht. Warum Yext Die meisten Plattformen bieten entweder Einblicke oder Verteilung, nicht beides. Yext schließt den Kreis — von Wettbewerbsintelligenz über verifizierte Daten bis hin zu agentischer Inhaltserstellung und Echtzeitverteilung — in einem System ohne getrennte Tools und ohne Aggregator-Verzögerungen. Tausende von Marken vertrauen Yext, darunter führende US-Banken, führende Krankenhaussysteme und die größten Restaurant- und Einzelhandelsketten der Welt. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,091 #### How Do G2 Users Rate Yext? - **War the product ein guter Geschäftspartner?:** 8.7/10 (Category avg: 9.0/10) - **Kundenfeedback:** 8.4/10 (Category avg: 8.8/10) - **Digitale Medienbeobachtung:** 7.7/10 (Category avg: 8.0/10) - **Wettbewerbsfähige Informationen:** 7.6/10 (Category avg: 8.3/10) #### Who Is the Company Behind Yext? - **Verkäufer:** [Yext](https://www.g2.com/de/sellers/yext) - **Unternehmenswebsite:** www.yext.com - **Gründungsjahr:** 2006 - **Hauptsitz:** New York - **Twitter:** @yext 21,811 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=98acc97eae887b263557e152faff38f7c2d8480bd93436a7dcac0628d2d9eb7f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F515401%2F&secure%5Burl_type%5D=linkedin_company_website) 2,517 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing-Manager, Digital Marketing Manager - **Top Industries:** Finanzdienstleistungen, Krankenhaus & Gesundheitswesen - **Company Size:** 37% Large, 30% Medium #### What Do G2 Reviewers Say About Yext? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Benutzerfreundlichkeit** von Yext, mit einer einladenden Oberfläche und einfacher Navigation, die ihre Erfahrung verbessert. - Benutzer finden Yext außergewöhnlich **hilfreich** , um Konsistenz und schnelle Aktualisierungen über mehrere Plattformen in ihrem Unternehmen sicherzustellen. - Benutzer schätzen Yexts **zentralisierte Verwaltung** , die das Aktualisieren von Geschäftsinformationen über mehrere Plattformen hinweg effizient vereinfacht. - Benutzer loben den **hilfreichen Kundensupport** von Yext, der sich durch die Lösung von Problemen und die Sicherstellung der Kundenzufriedenheit auszeichnet. - Benutzer schätzen die **Effizienz und Geschwindigkeit** von Yext und würdigen seine Fähigkeit, Geschäftsinformationen nahtlos über Plattformen hinweg zu verwalten. ##### Cons - Benutzer finden die Benutzeroberfläche von Yext oft **komplex zu navigieren** , was zu einer steilen Lernkurve für neue Benutzer führt. - Benutzer berichten von einer **steilen Lernkurve** mit Yext, obwohl Unterstützung und Dokumentation den Übergang erleichtern. - Benutzer erleben eine **schwierige Lernkurve** mit Yext, da sie die Navigation und Bearbeitungen als herausfordernd und verwirrend empfinden. - Benutzer finden **schwierige Navigation** eine Herausforderung, insbesondere aufgrund überwältigender Filter und verwirrender anfänglicher Einstellungen. - Benutzer finden die **begrenzten Funktionen** von Yext frustrierend und wünschen sich eine iOS-App sowie mehr Anpassungsoptionen. #### What Are Recent G2 Reviews of Yext? **["Yext: Eine robuste Plattform für SEO-Kunden"](https://www.g2.com/de/survey_responses/yext-review-12810984)** **Rating:** 5.0/5.0 stars _— Ben H._ [Read full review](https://www.g2.com/de/survey_responses/yext-review-12810984) **["Transparente Listings-Verwaltung mit branchenführender Reichweite bei Verlagen"](https://www.g2.com/de/survey_responses/yext-review-12638314)** **Rating:** 5.0/5.0 stars _— Liz J._ [Read full review](https://www.g2.com/de/survey_responses/yext-review-12638314) #### What Are G2 Users Discussing About Yext? - [What is Yext used for?](https://www.g2.com/de/discussions/yext-what-is-yext-used-for) - [What does Yext do?](https://www.g2.com/de/discussions/what-does-yext-do) - 3 comments - [Ist YEXT den Preis wert?](https://www.g2.com/de/discussions/is-yext-worth-the-cost) - 4 comments - [What does YEXT cost?](https://www.g2.com/de/discussions/what-does-yext-cost) - [Wofür wird YEXT verwendet?](https://www.g2.com/de/discussions/what-is-yext-used-for) - 2 comments ### [G2 Marketing Solutions](https://www.g2.com/products/g2/reviews) G2 is the world's largest and most trusted software marketplace. More than 90 million people annually — including employees at all of the Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation, manage their software spend, and grow their business. **Average Rating:** 4.6/5.0 **Total Reviews:** 5,354 #### How Do G2 Users Rate G2 Marketing Solutions? - **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.1/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 7.0/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.7/10 (Category avg: 8.3/10) #### Who Is the Company Behind G2 Marketing Solutions? - **Seller:** [G2](https://www.g2.com/sellers/g2) - **Company Website:** www.g2.com - **Year Founded:** 2012 - **HQ Location:** Chicago, USA - **Twitter:** @G2dotcom 32,942 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=545a5c15bfc1d762f132f7ceab6872371290c28b2337aa4d8ffa55287b728776&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2641084%2F&secure%5Burl_type%5D=linkedin_company_website) 1,504 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Software Engineer, Marketing Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 43% Small, 37% Medium #### What Do G2 Reviewers Say About G2 Marketing Solutions? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of G2 Marketing Solutions, allowing for effortless expression of experiences and insights. - Users value the **authenticity and transparency** of G2 Marketing Solutions, trusting real reviews to guide their decisions. - Users appreciate G2 Marketing Solutions' **user-friendly interface** and credible reviews, enhancing informed decisions about technology. - Users value the **genuine and fair reviews** on G2 Marketing Solutions, enabling informed decisions based on real experiences. - Users value the **authentic reviews** on G2 Marketing Solutions, finding it a reliable source for technology insights. ##### Cons - Users find the **approval process unpredictable** , leading to confusion and outdated reviews that hinder informed decisions. - Users express concern over **biased reviews** that may not reflect the current quality of G2 Marketing Solutions. - Users experience a **lack of clarity** regarding review approval and video submission statuses, impacting their overall satisfaction. - Users find the **time-consuming nature** of lengthy feedback requests from G2 Ask to be burdensome and inefficient. - Users experience **confusion due to the non-intuitive interface** and inconsistencies in review processes and support access. #### What Are Recent G2 Reviews of G2 Marketing Solutions? **["Easy-to-Use G2 with Verified Reviews and Smooth Salesforce/Marketo Integrations"](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13183706)** **Rating:** 5.0/5.0 stars _— Abhishek J._ [Read full review](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13183706) **["Valuable for building trust with software buyers with helpful support"](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13147357)** **Rating:** 5.0/5.0 stars _— Kathryn T._ [Read full review](https://www.g2.com/survey_responses/g2-marketing-solutions-review-13147357) #### What Are G2 Users Discussing About G2 Marketing Solutions? - [In what ways is G2.com influencing purchasing decisions in the software and technology market?](https://www.g2.com/discussions/in-what-ways-is-g2-com-influencing-purchasing-decisions-in-the-software-and-technology-market) - 8 comments, 4 upvotes - [How is G2.com being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-g2-com-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 6 comments, 2 upvotes - [What is G2.com used for?](https://www.g2.com/discussions/what-is-g2-com-used-for) - 11 comments, 6 upvotes - [What is G2 Marketing Solutions used for?](https://www.g2.com/discussions/what-is-g2-marketing-solutions-used-for) - 2 comments - [How much does g2 crowd cost?](https://www.g2.com/discussions/how-much-does-g2-crowd-cost) - 12 comments, 5 upvotes ### [Podium](https://www.g2.com/de/products/podium/reviews) Podium ist eine KI-native Kommunikationsplattform, die KI-Mitarbeiter einsetzt, um lokalen Unternehmen zu helfen, jedes Gespräch – ob Text, Anruf oder Web-Chat – in Umsatz zu verwandeln. Vertraut von über 100.000 lokalen Unternehmen – von Autohäusern und HVAC-Diensten bis hin zu Ästhetikzentren und Einzelhändlern – erfasst und konvertiert Podium rund um die Uhr Leads und sorgt für neue Geschäfte und wiederkehrende Kunden. Heute kaufen 78 % der Kunden bei dem ersten Unternehmen, das antwortet – aber die meisten Unternehmen benötigen eine Stunde oder mehr, um zu antworten. Podium schließt diese Lücke sofort mit "Jerry", Ihrem immer verfügbaren KI-Mitarbeiter. Von Tag eins an versteht Jerry Ihr Inventar, antwortet innerhalb von zwei Minuten, plant Termine, bucht Probefahrten, sendet gezielte Werbeaktionen, fordert Bewertungen an und antwortet sogar auf Kundenfeedback auf Google. Jerry entlastet Ihr Personal, damit es sich auf wertschöpfende Aufgaben konzentrieren kann und jeder Kunde einen erstklassigen Service erhält. Unternehmen, die Podiums KI-Mitarbeiter nutzen, berichten von: - 30 % Umsatzsteigerung - 56 % höheren Terminzusagen - 80 % mehr Termine außerhalb der Geschäftszeiten - 50 % höheren Lead-zu-Verkauf-Konversionsraten Mit Tools wie Telefonen, Bewertungen, Zahlungen, Webchat, Massen-Messaging und über 200 DMS/CRM-Integrationen bietet Podium schnelle, personalisierte Interaktionen, die Gespräche in Verkäufe verwandeln – und dabei automatisch den Umsatz bei jedem Kundenkontaktpunkt verfolgen. Podium basiert auf über einem Jahrzehnt an Daten und Kundenkenntnissen und hat Anerkennung von Forbes Cloud 100, Inc. 5000 und Fast Company’s Most Innovative Companies erhalten. Am stolzesten ist es jedoch auf seine 92 % Fünf-Sterne-Bewertungen – täglich von begeisterten Nutzern verdient. **Average Rating:** 4.5/5.0 **Total Reviews:** 2,026 #### How Do G2 Users Rate Podium? - **War the product ein guter Geschäftspartner?:** 9.2/10 (Category avg: 9.0/10) - **Kundenfeedback:** 9.1/10 (Category avg: 8.8/10) - **Digitale Medienbeobachtung:** 8.3/10 (Category avg: 8.0/10) - **Wettbewerbsfähige Informationen:** 8.4/10 (Category avg: 8.3/10) #### Who Is the Company Behind Podium? - **Verkäufer:** [Podium](https://www.g2.com/de/sellers/podium) - **Unternehmenswebsite:** www.podium.com - **Gründungsjahr:** 2014 - **Hauptsitz:** Lehi, UT - **Twitter:** @PodiumHQ 4,178 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=69a2d95c333ec35bbf2027bf2b49f38aee41da678beec29147a1777113f278c7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F9203219%2F&secure%5Burl_type%5D=linkedin_company_website) 1,569 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Eigentümer, General Manager - **Top Industries:** Automobil, Einzelhandel - **Company Size:** 60% Small, 35% Medium #### What Do G2 Reviewers Say About Podium? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer loben Podium für sein **benutzerfreundliches Design** , das eine einfache Navigation und effektive Kundenverwaltung gewährleistet. - Benutzer loben Podium für seinen **fantastischen Support und benutzerfreundliche Funktionen** , die letztendlich die Geschäftsabläufe und das Kundenengagement verbessern. - Benutzer schätzen die **vereinheitlichten Kommunikationsfähigkeiten** von Podium, die Nachrichten nahtlos über verschiedene Plattformen in ein intuitives Dashboard integrieren. - Benutzer finden **einfache Kommunikation** mit Podium entscheidend für die Echtzeit-Kundenbindung und den Zugriff auf frühere Nachrichten. - Benutzer loben den **ausgezeichneten Kundensupport** von Podium, der die Geschäftsabläufe verbessert und die Kundenzufriedenheit nahtlos erhöht. ##### Cons - Benutzer erleben **Nachrichtenprobleme** in Podium, da sie Schwierigkeiten haben, große Mengen zu verwalten und vergangene Korrespondenz effizient abzurufen. - Benutzer bemerken den **Mangel an zusätzlichen Funktionen** in Podium, was ihre Serviceangebote und die Kundenerfahrung beeinträchtigt. - Benutzer finden, dass Podium **eingeschränkte Funktionen** hat, was es schwierig macht, große Nachrichtenmengen zu verwalten und die Integration mit Hubspot fehlt. - Benutzer finden die Preise von Podium **übermäßig** , insbesondere für kleine Unternehmen, die nach erweiterten Funktionen suchen. - Benutzer sind frustriert über **schlechten Kundensupport** , da sie während des Kündigungsprozesses auf Verzögerungen und unnötige Hürden stoßen. #### What Are Recent G2 Reviews of Podium? **["Fühlt sich weniger wie ein Bewertungs-Sammelwerkzeug an und mehr wie ein digitaler Empfangstresen"](https://www.g2.com/de/survey_responses/podium-review-12877946)** **Rating:** 4.0/5.0 stars _— Neelakshi S._ [Read full review](https://www.g2.com/de/survey_responses/podium-review-12877946) **["Podium hat unsere Agenturkommunikation mit nahtlosen On-Demand-Integrationen transformiert."](https://www.g2.com/de/survey_responses/podium-review-12909019)** **Rating:** 5.0/5.0 stars _— Kenya A._ [Read full review](https://www.g2.com/de/survey_responses/podium-review-12909019) #### What Are G2 Users Discussing About Podium? - [Ist Podium ein CRM?](https://www.g2.com/de/discussions/is-podium-a-crm) - 2 comments - [Was macht das Unternehmen Podium?](https://www.g2.com/de/discussions/what-does-the-company-podium-do) - 2 comments - [What is podium app?](https://www.g2.com/de/discussions/what-is-podium-app) ### [Experience.com](https://www.g2.com/de/products/experience-com/reviews) Experience.com ist eine umfassende Lösung für das Reputationsmanagement, die Unternehmen dabei hilft, ihre Online-Präsenz durch die effektive Nutzung von Kundenfeedback und künstlicher Intelligenz zu verbessern. Diese Plattform bedient ein vielfältiges Publikum, darunter lokale Fachleute und Marken mit mehreren Standorten, mit dem Ziel, ihre Online-Reputation zu stärken und Vertrauen bei ihren Kunden aufzubauen. Der Hauptfokus von Experience.com liegt darauf, Unternehmen zu befähigen, Exzellenz in der Kundenerfahrung (CX), Mitarbeiterengagement (EX) und im Reputationsmanagement zu erreichen. Durch die Nutzung von Erkenntnissen aus Kundenfeedback können Organisationen ein tieferes Verständnis für die Bedürfnisse und Vorlieben ihres Publikums gewinnen. Dieses Verständnis ermöglicht es Unternehmen, ihre Dienstleistungen und Interaktionen anzupassen, was letztendlich zu einer verbesserten Kundenzufriedenheit und -loyalität führt. Experience.com ist für Unternehmen jeder Größe geeignet und bietet eine anpassungsfähige Lösung für verschiedene Branchen. Zu den Hauptmerkmalen von Experience.com gehören fortschrittliche Analysetools, die Kundenfeedback in Echtzeit analysieren und es Unternehmen ermöglichen, Trends und Verbesserungsbereiche zu identifizieren. Die Plattform bietet auch anpassbare Umfragen und Feedback-Mechanismen, die es Organisationen ermöglichen, direkt von ihren Kunden Erkenntnisse zu sammeln. Darüber hinaus hilft die Integration von KI-Technologie, Antworten zu automatisieren und umsetzbare Empfehlungen zu geben, wodurch der Reputationsmanagementprozess optimiert wird. Durch die Nutzung dieser Funktionen können Unternehmen nicht nur eine positive Online-Reputation aufrechterhalten, sondern diese auch nutzen, um neue Kunden zu gewinnen. Experience.com zeichnet sich in seiner Kategorie durch einen ganzheitlichen Ansatz im Reputationsmanagement aus. Es kombiniert Kundenfeedback, Mitarbeiterengagement und Datenanalyse in einer einzigen Plattform, um sicherzustellen, dass Unternehmen alle Aspekte ihrer Reputation ansprechen können. Dieser integrierte Ansatz vereinfacht nicht nur den Managementprozess, sondern erhöht auch die Gesamteffektivität der Reputationsaufbau-Bemühungen. Durch den Fokus auf sowohl Kunden- als auch Mitarbeitererfahrungen hilft Experience.com Organisationen, ein kohärentes Markenimage zu schaffen, das bei ihrer Zielgruppe Anklang findet. Insgesamt bietet Experience.com eine wertvolle Ressource für Unternehmen, die ihre Online-Reputation verbessern und Vertrauen bei ihren Kunden aufbauen möchten. Durch seine innovativen Funktionen und den umfassenden Ansatz stattet die Plattform Organisationen mit den notwendigen Werkzeugen aus, um in einem wettbewerbsintensiven Markt erfolgreich zu sein und gleichzeitig eine starke Verbindung zu ihrem Publikum aufrechtzuerhalten. **Average Rating:** 4.8/5.0 **Total Reviews:** 391 #### How Do G2 Users Rate Experience.com? - **War the product ein guter Geschäftspartner?:** 9.2/10 (Category avg: 9.0/10) - **Kundenfeedback:** 9.4/10 (Category avg: 8.8/10) - **Digitale Medienbeobachtung:** 8.9/10 (Category avg: 8.0/10) - **Wettbewerbsfähige Informationen:** 9.1/10 (Category avg: 8.3/10) #### Who Is the Company Behind Experience.com? - **Verkäufer:** [Experience.com](https://www.g2.com/de/sellers/experience-com) - **Unternehmenswebsite:** experience.com - **Gründungsjahr:** 2015 - **Hauptsitz:** San Ramon, California - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7298cf79424972daa9bc402206881f36820b55c3ba15a583a0841455364f3630&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7790598%2F&secure%5Burl_type%5D=linkedin_company_website) 266 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Filialleiter, Darlehensberater - **Top Industries:** Finanzdienstleistungen, Immobilien - **Company Size:** 40% Medium, 32% Small #### What Do G2 Reviewers Say About Experience.com? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer lieben die **Benutzerfreundlichkeit** von Experience.com und schätzen die nahtlose Einrichtung und die intuitive Benutzeroberfläche. - Benutzer loben den **außergewöhnlichen Kundensupport** von Experience.com und heben die rechtzeitige Unterstützung und die wertvollen verfügbaren Ressourcen hervor. - Benutzer schätzen das **benutzerfreundliche Setup** und den **außergewöhnlichen Kundenservice** , der von Experience.com bereitgestellt wird, was ihre Erfahrung verbessert. - Benutzer schätzen die **Effizienz bei der Verwaltung von Bewertungen** mit Experience.com, da es ihren Arbeitsablauf optimiert und die Gesamtproduktivität steigert. - Benutzer schätzen die **faktenbasierten Kundenerfahrungen** , die von Experience.com bereitgestellt werden, was ihr Vertrauen in Marketing und Geschäftswachstum stärkt. ##### Cons - Benutzer finden die **Verknüpfungsprobleme** in Experience.com umständlich und ziehen es vor, direkt auf anderen Bewertungsseiten zu posten. - Benutzer haben oft **Verbindungsprobleme** mit Experience.com, was die Kontoverknüpfung und die Integration von sozialen Medien frustrierend macht. - Benutzer finden **Integrationsprobleme** frustrierend, insbesondere beim Verknüpfen von Konten und bei Optionen, die speziell für Kreditberater zugeschnitten sind. - Benutzer finden die **Integration von sozialen Medien verwirrend** und haben oft Schwierigkeiten, ihre Konten zu verknüpfen und Bewertungen effektiv zu teilen. - Benutzer finden **Verbesserung erforderlich** bei der Häufigkeit von Bewertungsanfragen und veralteten Umfragefragen auf Experience.com, was die Benutzererfahrung beeinträchtigt. #### What Are Recent G2 Reviews of Experience.com? **["Mühelose Bewertungsverwaltung, nahtlose Integration"](https://www.g2.com/de/survey_responses/experience-com-review-9917130)** **Rating:** 4.5/5.0 stars _— Hans B._ [Read full review](https://www.g2.com/de/survey_responses/experience-com-review-9917130) **["Mühelose Umfrageantworten mit hilfreichen KI-Nachverfolgungen"](https://www.g2.com/de/survey_responses/experience-com-review-12910139)** **Rating:** 5.0/5.0 stars _— Jo Anne (Joey) F._ [Read full review](https://www.g2.com/de/survey_responses/experience-com-review-12910139) #### What Are G2 Users Discussing About Experience.com? - [Wofür wird Experience.com verwendet?](https://www.g2.com/de/discussions/what-is-experience-com-used-for) - 1 comment ### [Liftify](https://www.g2.com/products/liftify/reviews) Liftify is the trust layer for home services. Operations platforms run the business. Liftify is the foundation on top of them, the system that takes the trust you earn on every job and makes it visible where the next customer is looking. In search, on the map, and in AI. Home services runs on trust. A customer picks the company they believe will show up and do it right. That decision now happens before they ever call you, in the reviews and signals that surface in search and AI answers. Liftify makes sure the trust you have already earned is what they see. We do it with one connected system. Reviews, customer experience, loyalty, and conversion working together, so every good job compounds into visibility, repeat business, and growth. Built for HVAC, plumbing, roofing, painting, restoration, and the multi-location platforms scaling across them. The result: you rise to the top of every list, and you get found first and picked. Trust, made visible. **Average Rating:** 5.0/5.0 **Total Reviews:** 154 #### How Do G2 Users Rate Liftify? - **Has the product been a good partner in doing business?:** 9.9/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.7/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.0/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.7/10 (Category avg: 8.3/10) #### Who Is the Company Behind Liftify? - **Seller:** [Liftify](https://www.g2.com/sellers/liftify) - **Company Website:** liftify.com - **Year Founded:** 2020 - **HQ Location:** Indianapolis, US - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=832260d9b1720776655c274503af1f44b51260d93095c1dc0c77c0657fb979ba&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fliftify&secure%5Burl_type%5D=linkedin_company_website) 15 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, General Manager - **Top Industries:** Consumer Services, Construction - **Company Size:** 60% Small, 32% Medium #### What Do G2 Reviewers Say About Liftify? _AI-generated summary from verified user reviews_ ##### Pros - Users praise Liftify's **exceptional customer support** , making business interactions seamless and stress-free. - Users enjoy the **ease of use** of Liftify, finding it simple and efficient for managing customer reviews. - Users praise Liftify for its **significant increase in reviews** , enhancing online reputation and customer trust effortlessly. - Users commend Liftify for its **exceptional customer support** , making business interactions easy and efficient. - Users laud Liftify for its **effective review management** , resulting in significant volume and quality improvements for contractors. ##### Cons - Users often face **poor reporting** in Liftify, making it hard to navigate and interpret location-specific data efficiently. - Users find **access limitations** frustrating, as essential features like multi-contact texting are still unavailable. - Users find that the **AI tool often lacks variety** in its responses, impacting the overall experience positively. - Users experience some **filtering issues** that can complicate location tracking but overall functionality remains intact. - Users desire better integration with other platforms, as current **integration issues** complicate responding to reviews. #### What Are Recent G2 Reviews of Liftify? **["Driving Significant Review Growth and Customer Experience Improvements"](https://www.g2.com/survey_responses/liftify-review-12337393)** **Rating:** 5.0/5.0 stars _— Brittany H._ [Read full review](https://www.g2.com/survey_responses/liftify-review-12337393) **["Liftify: One-Stop Shop for Effortless Multi-Location Review and Survey Management"](https://www.g2.com/survey_responses/liftify-review-12331773)** **Rating:** 5.0/5.0 stars _— Katelyn P._ [Read full review](https://www.g2.com/survey_responses/liftify-review-12331773) ### [Okendo](https://www.g2.com/de/products/okendo/reviews) Okendo ist die Kundenmarketing-Plattform, die für Shopify-Marken entwickelt wurde, um Beziehungen zu stärken und den Lebenszeitwert zu maximieren. Okendo macht es einfach, Feedback zu sammeln, Engagement zu belohnen und Interaktionen zu personalisieren, wodurch Marken Käufer in Superfans verwandeln können. Die Produkte von Okendo arbeiten zusammen, um Vertrauen aufzubauen, die Kundenbindung zu erhöhen und wertvolle Einblicke zu gewinnen. Mit einheitlichen Profilen, KI-gestützten Tools und Einblicken, anpassbaren Programmen und tiefen Integrationen im gesamten E-Commerce-Stack bietet Okendo Marken die Werkzeuge, um stärkere Gemeinschaften aufzubauen und langfristiges Wachstum zu fördern. Mit Okendo können Marken: - Besser konvertieren, indem sie Inhalte wie Kundenbewertungen, Rezensionen, Fotos und Videos präsentieren, die Vertrauen aufbauen und das Vertrauen der Käufer stärken. - Mehr behalten mit Treue- und Empfehlungsprogrammen, die Engagement belohnen, Wiederholungskäufe fördern und die Markenbefürwortung stärken. - Schneller anpassen mit Quizzen, Umfragen und KI-Automatisierung, die Kundeneinblicke erfassen und Kampagnen in Echtzeit personalisieren. Warum Marken Okendo wählen - Vertraut von über 18.000 schnell wachsenden Shopify-Marken, darunter SKIMS, Rhode und Oh Polly. - Nachgewiesene Wirkung mit einer durchschnittlichen 4-fachen Steigerung der Konversionsraten und 15-fachem ROI. - Über 65 Integrationen mit Tools wie Shopify, Klaviyo, Attentive, Postscript und Meta. - Engagierter Kundensupport mit reaktionsschneller, praktischer Anleitung für KMUs bis hin zu Unternehmen. - Zuverlässige, skalierbare Leistung, die darauf ausgelegt ist, Wachstum in jeder Phase zu unterstützen. **Average Rating:** 4.7/5.0 **Total Reviews:** 417 #### How Do G2 Users Rate Okendo? - **War the product ein guter Geschäftspartner?:** 9.3/10 (Category avg: 9.0/10) - **Kundenfeedback:** 9.4/10 (Category avg: 8.8/10) - **Digitale Medienbeobachtung:** 4.9/10 (Category avg: 8.0/10) - **Wettbewerbsfähige Informationen:** 7.6/10 (Category avg: 8.3/10) #### Who Is the Company Behind Okendo? - **Verkäufer:** [Okendo](https://www.g2.com/de/sellers/okendo) - **Unternehmenswebsite:** www.okendo.io - **Gründungsjahr:** 2016 - **Hauptsitz:** Sydney, Australia - **Twitter:** @GetOkendo 1,257 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fe722792788a486749c330ab9d57dda3eb5ff6239fd4cfe01d2bceef096112d4&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F13228018&secure%5Burl_type%5D=linkedin_company_website) 152 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketing-Manager, CEO - **Top Industries:** Einzelhandel, Konsumgüter - **Company Size:** 66% Small, 21% Medium #### What Do G2 Reviewers Say About Okendo? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Benutzerfreundlichkeit** von Okendo und genießen die intuitive Einrichtung und nahtlose Shopify-Integration. - Benutzer loben Okendo für seinen **außergewöhnlichen Kundensupport** und bemerken schnelle Antworten und hilfreiche Ressourcen während ihrer Erfahrung. - Benutzer schätzen Okendos **nahtlose Shopify-Integration** und außergewöhnlichen Kundensupport, was ihre E-Commerce-Erfahrung und ihren Erfolg verbessert. - Benutzer loben Okendo für seine **nahtlose Integration mit Shopify** , die Flexibilität und Benutzererfahrung mit leistungsstarken Funktionen verbessert. - Benutzer finden die **einfache Einrichtung** von Okendo unkompliziert und effizient, was ihre Gesamterfahrung und Benutzerfreundlichkeit verbessert. ##### Cons - Benutzer finden die **Anpassungsoptionen begrenzt** und wünschen sich mehr Flexibilität bei der Gestaltung und Platzierung von Bewertungen innerhalb von Okendo. - Benutzer sind frustriert über **fehlende Funktionen** in Okendo, wie automatisierte Werbeaktionen und nahtlose Verwaltung mehrerer Geschäfte. - Benutzer empfinden die Preisgestaltung als **teuer** und wünschen sich eine günstigere Option, obwohl sie die Wettbewerbsfähigkeit anerkennen. - Benutzer empfinden den **Mangel an Anpassungsmöglichkeiten** in Okendo als Einschränkung für die Markenbildung und die Verbesserung der Benutzererfahrung. - Benutzer finden die **Verwendung von Okendo schwierig** und haben Schwierigkeiten mit der Navigation in der Benutzeroberfläche sowie dem Mangel an Automatisierung für bestimmte Funktionen. #### What Are Recent G2 Reviews of Okendo? **["Benutzerfreundliche Plattform mit nahtlosem Onboarding und reaktionsschnellem Okendo-Support"](https://www.g2.com/de/survey_responses/okendo-review-13179293)** **Rating:** 5.0/5.0 stars _— Carrie H._ [Read full review](https://www.g2.com/de/survey_responses/okendo-review-13179293) **["Nahtlose Migration und herausragender Support vom Okendo-Team"](https://www.g2.com/de/survey_responses/okendo-review-13138513)** **Rating:** 5.0/5.0 stars _— Shaina M._ [Read full review](https://www.g2.com/de/survey_responses/okendo-review-13138513) #### What Are G2 Users Discussing About Okendo? - [Wofür wird Okendo verwendet?](https://www.g2.com/de/discussions/what-is-okendo-used-for) - 1 comment ### [Yotpo](https://www.g2.com/de/products/yotpo/reviews) Yotpo führt die nächste Ära des Vertrauens und der Loyalität im E-Commerce an. Von der ersten Impression bis zum wiederholten Kauf hilft Yotpo Marken, stärkere Kundenbeziehungen aufzubauen und profitables Wachstum zu fördern. Yotpos KI-gestützte Bewertungen und branchenführende Loyalitätslösungen arbeiten Hand in Hand, um Kaufentscheidungen zu beeinflussen, Vertrauen aufzubauen und dauerhafte Engagements an jedem Berührungspunkt zu belohnen – auf der Website, in sozialen Medien und im Geschäft. Mit tiefen Integrationen in den E-Commerce-Stack und Tools, die vom Start bis zum Unternehmen skalieren, befähigt Yotpo Marken zu: - Besser zu konvertieren mit authentischen Inhalten, die Käuferfragen beantworten und das Vertrauen verbessern - Mehr zu halten, indem Belohnungen personalisiert, wiederholte Käufe gefördert und emotionale Markenverbindungen geschaffen werden - Schneller anzupassen mit KI-Automatisierung und praktischer strategischer Unterstützung Warum Marken Yotpo wählen: - Über 400 Millionen gesammelte Bewertungen und über 25.000 gestartete Loyalitätsprogramme - 14 BFCMs in Folge ohne Ausfallzeiten - Regionale Teams und lokalisierte Onboarding-Prozesse zur Unterstützung des globalen Wachstums Tiefe Integrationen mit Shopify, Klaviyo, Attentive, Meta, TikTok, Zendesk und vielen mehr Schließen Sie sich den weltweit bekanntesten und am schnellsten wachsenden Marken an: Brooklinen, Princess Polly, Supergoop, Pandora, Barnes & Noble, ThirdLove, Steve Madden, Our Place, Goodr, Dr. Martens, Perry Ellis, Allbirds und zehntausende mehr **Average Rating:** 4.3/5.0 **Total Reviews:** 255 #### How Do G2 Users Rate Yotpo? - **War the product ein guter Geschäftspartner?:** 8.5/10 (Category avg: 9.0/10) - **Kundenfeedback:** 9.1/10 (Category avg: 8.8/10) - **Digitale Medienbeobachtung:** 8.2/10 (Category avg: 8.0/10) - **Wettbewerbsfähige Informationen:** 8.4/10 (Category avg: 8.3/10) #### Who Is the Company Behind Yotpo? - **Verkäufer:** [Yotpo](https://www.g2.com/de/sellers/yotpo) - **Unternehmenswebsite:** www.yotpo.com - **Gründungsjahr:** 2011 - **Hauptsitz:** New York - **Twitter:** @Yotpo 19,212 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0865aa04a3573504190332ea0ad52fee688bb0ba1ba14f4af3c0bfbec08d77d5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1515446%2F&secure%5Burl_type%5D=linkedin_company_website) 794 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Eigentümer, Gründer - **Top Industries:** Einzelhandel, Bekleidung und Mode - **Company Size:** 73% Small, 23% Medium #### What Do G2 Reviewers Say About Yotpo? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen die **Benutzerfreundlichkeit** von Yotpo, profitieren von einfacher Integration und optimierter Kundenkommunikation. - Benutzer loben Yotpos **außergewöhnlichen Kundensupport** und heben das Engagement ihres Teams zur Verbesserung von Marketing- und Serviceergebnissen hervor. - Benutzer schätzen Yotpos **außergewöhnlichen Service und Support** und betrachten sie als einen wichtigen Partner für den Marketingerfolg. - Benutzer schätzen die **nahtlose Integration** von Treueprogrammen, Bewertungen und SMS, die ihre Kundenbindung effektiv verbessern. - Benutzer schätzen Yotpo für seine **nahtlose Integration des Bewertungsmanagements** , die Kundenfeedback und Treueprämien verbessert. ##### Cons - Benutzer finden Yotpo **teuer** für den chaotischen Service und die Funktionen, die es bietet, was zu Frustration führt. - Benutzer sind frustriert über Yotpos **fehlende Funktionen** , die zu frustrierenden Erfahrungen führen und die Gesamtstrategie behindern. - Benutzer äußern Frustration über die **begrenzten Funktionen** von Yotpo und verweisen auf veraltete Software und verwirrende Benutzeroberflächen, die die Leistung beeinträchtigen. - Benutzer äußern Frustration über die **eingeschränkte Funktionalität** von Yotpo und nennen Probleme mit Funktionen, Berichterstattung und der allgemeinen Benutzerfreundlichkeit. - Benutzer äußern Frustration über **Funktionsbeschränkungen** in Yotpo und beklagen das Chaos bei Rabattfunktionen und komplizierten Support. #### What Are Recent G2 Reviews of Yotpo? **["Mühelose Einrichtung und Kundenbindung mit Yotpo"](https://www.g2.com/de/survey_responses/yotpo-review-12262971)** **Rating:** 5.0/5.0 stars _— Brittaney F._ [Read full review](https://www.g2.com/de/survey_responses/yotpo-review-12262971) **["Yopto ist ein unverzichtbares Werkzeug für Verkaufswebseiten."](https://www.g2.com/de/survey_responses/yotpo-review-12394874)** **Rating:** 5.0/5.0 stars _— Francisco B._ [Read full review](https://www.g2.com/de/survey_responses/yotpo-review-12394874) #### What Are G2 Users Discussing About Yotpo? - [Wofür wird Yotpo verwendet?](https://www.g2.com/de/discussions/what-is-yotpo-used-for) - 1 comment - [Where is Yotpo based?](https://www.g2.com/de/discussions/where-is-yotpo-based) - [How much does Yotpo cost?](https://www.g2.com/de/discussions/how-much-does-yotpo-cost) - [How do you use Yotpo?](https://www.g2.com/de/discussions/how-do-you-use-yotpo) - [What is Yotpo?](https://www.g2.com/de/discussions/what-is-yotpo) ### [NiceJob](https://www.g2.com/products/nicejob/reviews) NiceJob is the easiest way to become a top-rated business. It's a reputation marketing platform built to help you attract more leads, convert more sales, and grow through the power of reviews, referrals, and repeat customers. We automate review collection, amplify your best feedback across social media and search engines, and drive real revenue with features like Reviews, Social Proof, and Get Repeats—helping you build trust, re-engage past clients, and turn more visitors into paying customers. 🏆 The leading Reputation Marketing platform 🚀 Effortlessly boost reviews, grow repeat sales, and win more business 😍 Rated ⭐⭐⭐⭐⭐ and trusted by over 7,000 businesses Our platform also powers your social media with authentic customer content, improves your local SEO, and drives more traffic to your website by turning great experiences into powerful social proof. No contracts. 14-day free trial. Just $75/month for our Reviews plan. → Start your free trial at nicejob.com ← **Average Rating:** 4.8/5.0 **Total Reviews:** 412 #### How Do G2 Users Rate NiceJob? - **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.0/10) - **Customer Feedback:** 9.3/10 (Category avg: 8.8/10) - **Digital Media Monitoring:** 8.8/10 (Category avg: 8.0/10) - **Competitive Intelligence:** 8.6/10 (Category avg: 8.3/10) #### Who Is the Company Behind NiceJob? - **Seller:** [Paystone](https://www.g2.com/sellers/paystone) - **Company Website:** www.paystone.com - **Year Founded:** 2002 - **HQ Location:** Montréal, CA - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=411db50b478cc005e03ed63bfd65fb7c576d5ef9cb2a45f209ed803629f14ef3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fpaystone%2F&secure%5Burl_type%5D=linkedin_company_website) 175 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, President - **Top Industries:** Construction, Consumer Services - **Company Size:** 92% Small, 5% Medium #### What Do G2 Reviewers Say About NiceJob? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **ease of use** of NiceJob, appreciating its seamless integration and automated processes that save time. - Users love how NiceJob effectively automates review requests, leading to a **remarkable increase in 5-star reviews**. - Users love how NiceJob's **automated review management** boosts their review count effortlessly, enhancing their small business success. - Users praise NiceJob for its **easy setup** , facilitating a hassle-free start to enhancing their business operations. - Users appreciate the **streamlined review process** of NiceJob, enhancing efficiency and allowing focus on other essential tasks. ##### Cons - Users express frustration over the **missing features** of NiceJob, wishing for enhanced functionalities and incentives. - Users find NiceJob a bit **expensive** , especially for solo operations, but still consider it worth the investment. - Users find NiceJob **limiting in its focus on reviews** , desiring a more versatile tool for comprehensive customer engagement. - Users experience significant **communication delays** with NiceJob, making support and onboarding frustratingly complicated. - Users find **client upload difficulties** frustrating, as relying on CSVs complicates the process of adding clients individually. #### What Are Recent G2 Reviews of NiceJob? **["Easy to Use and Effective for Collecting Client Reviews"](https://www.g2.com/survey_responses/nicejob-review-13135999)** **Rating:** 4.5/5.0 stars _— Aaron S._ [Read full review](https://www.g2.com/survey_responses/nicejob-review-13135999) **["Scalable Review Generation for Productized Agency Client Delivery"](https://www.g2.com/survey_responses/nicejob-review-12706891)** **Rating:** 5.0/5.0 stars _— Jake H._ [Read full review](https://www.g2.com/survey_responses/nicejob-review-12706891) #### What Are G2 Users Discussing About NiceJob? - [What is NiceJob used for?](https://www.g2.com/discussions/what-is-nicejob-used-for) ### [ReputationStacker](https://www.g2.com/de/products/reputationstacker/reviews) Die Reputationsmanagement-Software von ReputationStacker hilft Unternehmen, mehr Bewertungen zu erhalten, in der lokalen Suche höher zu ranken und mehr Kunden zu gewinnen... automatisch. Es ist ein vollständig automatisiertes System, das mühelos skaliert und besonders leistungsstark für lokale Unternehmen, Marken mit mehreren Standorten und Gesundheitsorganisationen ist, die Bewertungen steigern, die Kundenerfahrung verbessern und die lokale Suche dominieren möchten. • Automatisierte Kampagnen → Zeit sparen & Volumen steigern: Löst automatisch SMS- und E-Mail-Bewertungseinladungen aus, sodass Sie sich auf die Führung Ihres Unternehmens konzentrieren können, während das System kontinuierlich neue Bewertungen auf Google, Facebook und anderen großen Plattformen generiert. • Kundenmanagement & NPS → Feedback in Aktion umwandeln: Sammelt direktes Kundenfeedback und Net Promoter Score (NPS)-Umfragen und verwandelt qualitative Kundenmeinungen in quantifizierte, umsetzbare Daten, damit Sie Abläufe verbessern und Probleme privat lösen können. • Multi-Standort-Kontrolle → Markenkonsistenz schützen: Zentralisiert die Überwachung von Bewertungen und das Tracking der Kundenerfahrung für Tausende von Standorten in einem einzigen Dashboard, um einen hervorragenden Online-Ruf über Ihre gesamte Markenpräsenz hinweg sicherzustellen. • Granulare Berechtigungen → Sicher delegieren: Verwendet eine sichere, vierstufige Benutzerberechtigungsstruktur, die es Ihnen ermöglicht, das lokale Bewertungsmanagement sicher an Mitarbeiter, Standortleiter oder Franchise-Nehmer zu delegieren, ohne die Kontrolle über Ihre Master-Kontoeinstellungen zu verlieren. • Workflow-Integrationen → Manuelle Arbeit eliminieren: Verbindet sich nahtlos mit Ihrem CRM, POS oder Praxismanagement-Software, um im Hintergrund zu laufen und tägliche Transaktionen automatisch in neue Bewertungsmöglichkeiten zu verwandeln. Indem es die automatisierte Bewertungserfassung mit leistungsstarken Tools zur Kundenerfahrung vereint, verwandelt ReputationStacker Feedback in Ihren stärksten Wachstumsmotor. Egal, ob Sie ein einzelnes lokales Geschäft verwalten oder Tausende von Franchise-Standorten koordinieren, die Plattform gibt Ihnen die Werkzeuge, um auf Ihre Kunden zu hören, die betriebliche Leistung zu verbessern und die lokale Suche zu dominieren. **Average Rating:** 4.9/5.0 **Total Reviews:** 78 #### How Do G2 Users Rate ReputationStacker? - **War the product ein guter Geschäftspartner?:** 9.8/10 (Category avg: 9.0/10) - **Kundenfeedback:** 9.8/10 (Category avg: 8.8/10) - **Digitale Medienbeobachtung:** 10.0/10 (Category avg: 8.0/10) - **Wettbewerbsfähige Informationen:** 9.9/10 (Category avg: 8.3/10) #### Who Is the Company Behind ReputationStacker? - **Verkäufer:** [ReputationStacker](https://www.g2.com/de/sellers/reputationstacker) - **Gründungsjahr:** 2016 - **Hauptsitz:** N/A - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8ea26fa1972ab310ce71f65bd7c523398cfe4071475178177c56d040900e12ef&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Freputationstacker%2F&secure%5Burl_type%5D=linkedin_company_website) 2 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Marketingdirektor, Manager - **Top Industries:** Verbraucherdienste, Gesundheit, Wellness und Fitness - **Company Size:** 51% Small, 33% Medium #### What Do G2 Reviewers Say About ReputationStacker? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer finden ReputationStacker **sehr einfach zu bedienen** , da es die Sammlung von Bewertungen mit einer unkomplizierten Einrichtung und Automatisierung optimiert. - Benutzer lieben die **Benutzerfreundlichkeit** von ReputationStacker, die das Sammeln von Bewertungen vereinfacht und ihre Kundenbewertungen erheblich steigert. - Benutzer lieben die **einfache Online-Reputationsverwaltung** mit ReputationStacker und genießen die nahtlose Einrichtung und Unterstützung für ihre Standorte. - Benutzer schätzen die **Automatisierung** von ReputationStacker, die Anfragen für Bewertungen rationalisiert und die Online-Präsenz ihres Unternehmens effektiv steigert. - Benutzer finden die **einfache Einrichtung** von ReputationStacker effizient, was eine nahtlose Integration und effektive automatisierte Bewertungssammlung ermöglicht. ##### Cons - Benutzer haben **Verbindungsprobleme** während der Einrichtung, aber der Support hilft, einen reibungslosen Betrieb danach sicherzustellen. - Benutzer finden die Filteroptionen nützlich, bemerken jedoch, dass es **schwierig zu lernen** sein kann, aufgrund der Komplexität und des Mangels an Dokumentation. - Benutzer finden ReputationStacker **teuer** , wenn die SMS-Grenzen überschritten werden, was zu höheren Kosten als erwartet führt. - Benutzer finden **Filterprobleme** , die auftreten, wenn mehrere Optionen kombiniert werden, was zu Verwirrung führt und eine bessere Dokumentation erfordert. - Benutzer finden die **Filtereinschränkungen** herausfordernd, insbesondere wenn sie mehrere Optionen ohne ausreichende Anleitung oder Dokumentation kombinieren. #### What Are Recent G2 Reviews of ReputationStacker? **["Alle unsere Standortbewertungen an einem Ort – einfache Nachverfolgungen, die Bewertungen steigern"](https://www.g2.com/de/survey_responses/reputationstacker-review-13166056)** **Rating:** 5.0/5.0 stars _— Raymond D._ [Read full review](https://www.g2.com/de/survey_responses/reputationstacker-review-13166056) **["Intuitive Einrichtung leicht gemacht, mit 10/10 Unterstützung"](https://www.g2.com/de/survey_responses/reputationstacker-review-13107894)** **Rating:** 5.0/5.0 stars _— Megan R._ [Read full review](https://www.g2.com/de/survey_responses/reputationstacker-review-13107894) #### What Are G2 Users Discussing About ReputationStacker? - [Wofür wird ReputationStacker verwendet?](https://www.g2.com/de/discussions/what-is-reputationstacker-used-for) - 1 comment ### [HighLevel](https://www.g2.com/de/products/highlevel/reviews) HighLevel ist ein All-in-One Sales & Marketing CRM, das derzeit Hunderttausende von Unternehmen weltweit unterstützt. Die Funktionalität umfasst CRM, E-Mail, 2-Wege-SMS, konsolidierte SMS/Messenger/Instagram DM/Whatsapp/GMB-Chat, ausgehende Anrufe, Anrufverfolgung, Anrufaufzeichnung, Power Dialer, Formular-Builder, Umfrage-Builder, Funnel-Builder, Website-Builder, Online-Terminplanung, Workflow-Automatisierung, Social-Media-Planung, Angebote, Kostenvoranschläge, Rechnungsstellung, Berichterstattung, Webhooks und mehr! Einheitspreise, unbegrenzte Unterkonten für Agenturen, die Kunden verwalten und die zur Beschleunigung der Einrichtung geklont werden können, und sogar White-Label! **Average Rating:** 4.6/5.0 **Total Reviews:** 634 #### How Do G2 Users Rate HighLevel? - **War the product ein guter Geschäftspartner?:** 8.5/10 (Category avg: 9.0/10) - **Kundenfeedback:** 8.8/10 (Category avg: 8.8/10) - **Digitale Medienbeobachtung:** 7.9/10 (Category avg: 8.0/10) - **Wettbewerbsfähige Informationen:** 8.6/10 (Category avg: 8.3/10) #### Who Is the Company Behind HighLevel? - **Verkäufer:** [HighLevel](https://www.g2.com/de/sellers/highlevel) - **Unternehmenswebsite:** gohighlevel.com - **Gründungsjahr:** 2018 - **Hauptsitz:** Dallas, Texas - **Twitter:** @gohighlevel 8,862 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=089a0fc65d9582c7686e98c3d2241d83a7dea5d7f4dda4b2af2942b3940a420d&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fhighlevel%2F&secure%5Burl_type%5D=linkedin_company_website) 2,407 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Eigentümer, CEO - **Top Industries:** Marketing und Werbung, Beratung - **Company Size:** 64% Small, 3% Medium #### What Do G2 Reviewers Say About HighLevel? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer lieben die **Flexibilität und Erschwinglichkeit** von HighLevel und loben seine umfassenden Funktionen und nahtlosen Integrationen. - Benutzer schätzen die **Effizienz und den Kundenservice** von HighLevel und genießen umfassende Optionen ohne zusätzliche Kosten. - Benutzer schätzen den **ausgezeichneten Kundensupport** von HighLevel, der die allgemeine Zufriedenheit und Funktionalität verbessert. - Benutzer schätzen die **umfangreichen Funktionen** von HighLevel und loben die innovativen Werkzeuge, die ihre Marketingfähigkeiten verbessern. - Benutzer schätzen die **intuitiven Automatisierungs** fähigkeiten von HighLevel, die die Funktionalität verbessern und das Kundenmanagement mühelos optimieren. ##### Cons - Benutzer finden die **Lernkurve herausfordernd** , da die Komplexität und ständigen Aktualisierungen überwältigend sein können. - Benutzer wünschen sich **mehr Funktionen** in HighLevel, insbesondere für E-Mail-Marketing und Live-Streaming-Integrationen. - Benutzer finden eine **steile Lernkurve** bei HighLevel, was für diejenigen, die nicht auf umfangreiches Training vorbereitet sind, herausfordernd sein kann. - Benutzer finden HighLevel **nicht intuitiv** und sind aufgrund seiner Komplexität und umfangreichen Informationen verwirrt. - Benutzer äußern Frustration über **schlechten Kundensupport** , da sie oft unhilfreiche, vage Antworten auf ihre Anfragen erhalten. #### What Are Recent G2 Reviews of HighLevel? **["Fantastisches Onboarding mit HighLevel — Expertenunterstützung, Automatisierung & All-in-One CRM"](https://www.g2.com/de/survey_responses/highlevel-review-13050560)** **Rating:** 5.0/5.0 stars _— Marque C._ [Read full review](https://www.g2.com/de/survey_responses/highlevel-review-13050560) **["Ausgezeichnete C \*\*\*\*\* 5 Sterne für Mari Aguilar. Sie braucht eine Gehaltserhöhung. Ich werde ihrem Chef eine E-Mail schicken."](https://www.g2.com/de/survey_responses/highlevel-review-12853292)** **Rating:** 5.0/5.0 stars _— Joe G._ [Read full review](https://www.g2.com/de/survey_responses/highlevel-review-12853292) #### What Are G2 Users Discussing About HighLevel? - [How are other agencies working around HighLevel’s limits for bigger or more custom clients?](https://www.g2.com/de/discussions/how-are-other-agencies-working-around-highlevel-s-limits-for-bigger-or-more-custom-clients) - 3 comments, 1 upvote - [Has pricing and “hidden” add‑ons changed how you package HighLevel to your own clients?](https://www.g2.com/de/discussions/has-pricing-and-hidden-add-ons-changed-how-you-package-highlevel-to-your-own-clients) - 1 comment - [What tips do you have for keeping email and SMS healthy when the tech side feels fragile?](https://www.g2.com/de/discussions/what-tips-do-you-have-for-keeping-email-and-sms-healthy-when-the-tech-side-feels-fragile) - 1 comment, 1 upvote - [How are you handling HighLevel’s steep learning curve without losing days of billable time?](https://www.g2.com/de/discussions/how-are-you-handling-highlevel-s-steep-learning-curve-without-losing-days-of-billable-time) - 1 comment - [Unstable workflows and random glitches slow down client work and force me to recheck everything](https://www.g2.com/de/discussions/unstable-workflows-and-random-glitches-slow-down-client-work-and-force-me-to-recheck-everything) - 1 comment, 1 upvote ### [Edge](https://www.g2.com/de/products/eyerate-reviews-edge/reviews) Edge (ehemals EyeRate), die führende mitarbeitergetriebene Wachstumsplattform, erschließt Mitarbeiter als florierenden Vertriebs- und Marketingkanal für Dienstleistungsmarken mit mehreren Standorten wie European Wax Center, Massage Envy, Gold’s Gym, Driven Brands und Xponential Fitness. Die Edge-Plattform (Employee-Driven Growth Engine) verwandelt Frontline-Teams in ein vertrauenswürdiges Netzwerk von Markenbotschaftern mit Mitarbeiterbelohnungen, die auf das Umsatzwachstum abgestimmt sind. Die branchenführende Technologie von Edge integriert sich mit großen Point-of-Sale (POS)-Systemen und ermöglicht es Unternehmens- und Franchise-Teams, ihr Kundenfeedback und ihre Verkaufswettbewerbe für Tausende von Standorten zu automatisieren. Edge stattet Betriebsleiter aus, um die Mitarbeiteranerkennung mit Belohnungen für positive Online-Bewertungen zu verbessern. Wir haben unseren Hauptsitz in Sacramento und werden von Investoren wie Mucker Capital, Jason Calacanis’ Launch Accelerator und Moneta Ventures unterstützt, um neu zu definieren, wie Frontline-Mitarbeiter verdienen und Dienstleistungsmarken gewinnen. **Average Rating:** 4.8/5.0 **Total Reviews:** 201 #### How Do G2 Users Rate Edge? - **War the product ein guter Geschäftspartner?:** 9.9/10 (Category avg: 9.0/10) - **Kundenfeedback:** 9.6/10 (Category avg: 8.8/10) - **Digitale Medienbeobachtung:** 8.6/10 (Category avg: 8.0/10) - **Wettbewerbsfähige Informationen:** 9.0/10 (Category avg: 8.3/10) #### Who Is the Company Behind Edge? - **Verkäufer:** [Edge](https://www.g2.com/de/sellers/edge-1536268d-e597-4aa5-aaa9-8cdcc4897a27) - **Gründungsjahr:** 2019 - **Hauptsitz:** Elk Grove, US - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3c33c3162ee62bf5061182cedb7f8f5243015d8f4372bf6124d6d70fe69cc54c&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Feyerate%2F&secure%5Burl_type%5D=linkedin_company_website) 65 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Budtender, General Manager - **Top Industries:** Einzelhandel, Gesundheit, Wellness und Fitness - **Company Size:** 65% Small, 29% Medium #### What Do G2 Reviewers Say About Edge? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer finden **Mitarbeiterwettbewerbe und Unterstützung** unglaublich hilfreich für Motivation und um über Verkaufsleistungen informiert zu bleiben. - Benutzer loben den **schnellen und effizienten Kundensupport** von Edge und heben die beeindruckende Unterstützung von Teammitgliedern wie Timber und Jaslyn hervor. - Benutzer finden Edge **sehr einfach zu bedienen** und schätzen seine Einfachheit und den effektiven Kundensupport. - Benutzer lieben die **Benutzerfreundlichkeit und herausragenden Mitarbeiterbewertungs-Boosts** mit Edge, die das Engagement und die Servicequalität verbessern. - Benutzer schätzen die **einfache Navigation** von Edge, ergänzt durch reaktionsschnellen und hilfreichen Kundensupport. ##### Cons - Benutzer finden **schlechten Kundensupport** frustrierend, da sie Verzögerungen und Komplikationen bei der Lösung von Anmelde- und Passwortproblemen erleben. - Benutzer erleben **Verzögerungen** bei Einzahlungen und Überweisungen, was den gesamten Prozess frustrierend und zeitaufwändig macht. - Benutzer finden die **Lernkurve herausfordernd** , da die anfängliche Einrichtung und die Funktionen verwirrend und kompliziert sein können. - Benutzer finden **fehlende Funktionen** wie begrenzte Übertragsguthaben und nicht übertragbare Bewertungen bei Edge frustrierend. - Benutzer stehen vor Herausforderungen bei der **Bewertungsverwaltung** und benötigen Unterstützung bei Korrekturen und Klarheit im Bewertungsprozess. #### What Are Recent G2 Reviews of Edge? **["Fesselnde Einblicke und schneller, hilfreicher Support—10/10 den Preis wert"](https://www.g2.com/de/survey_responses/edge-review-13024000)** **Rating:** 5.0/5.0 stars _— Jared H._ [Read full review](https://www.g2.com/de/survey_responses/edge-review-13024000) **["Ein großer Vorteil zur Lösung von Kundenproblemen und zur Steigerung der Google-Bewertungen"](https://www.g2.com/de/survey_responses/edge-review-12884201)** **Rating:** 5.0/5.0 stars _— Darryl L._ [Read full review](https://www.g2.com/de/survey_responses/edge-review-12884201) #### What Are G2 Users Discussing About Edge? - [Wofür wird EyeRate verwendet?](https://www.g2.com/de/discussions/what-is-eyerate-used-for) - 1 comment ### [Feefo](https://www.g2.com/de/products/feefo/reviews) Feefo bietet mehr als nur Sterne. Wir erwecken Ihre Marke mit der Kraft des Kundenfeedbacks zum Leben. Angereicherte Einblicke, intuitive Funktionen, fachkundige Beratung: alles, was Sie brauchen, um das Erlebnis Ihrer Kunden zu transformieren – von der Entdeckung bis zur Befürwortung. Von Solopreneuren bis hin zu Großunternehmen haben wir eine Reihe von Funktionen, um Ihre Einblicke zu erweitern und Ihre Marke aufzubauen. Denn Bewertungen sind wichtig... 96 % der Menschen nutzen Bewertungen als ihre Hauptquelle für Recherchen 18 % höhere Konversionsrate, wenn Bewertungen auf einer Website geteilt werden 70 % der Menschen, die Bewertungen lesen, sagen, sie würden ihnen mehr vertrauen, wenn sie wüssten, dass sie von verifizierten Kunden stammen **Average Rating:** 4.6/5.0 **Total Reviews:** 151 #### How Do G2 Users Rate Feefo? - **War the product ein guter Geschäftspartner?:** 9.4/10 (Category avg: 9.0/10) - **Kundenfeedback:** 9.3/10 (Category avg: 8.8/10) - **Digitale Medienbeobachtung:** 6.3/10 (Category avg: 8.0/10) - **Wettbewerbsfähige Informationen:** 7.4/10 (Category avg: 8.3/10) #### Who Is the Company Behind Feefo? - **Verkäufer:** [Feefo](https://www.g2.com/de/sellers/feefo) - **Unternehmenswebsite:** www.feefo.com - **Gründungsjahr:** 2010 - **Hauptsitz:** Petersfield, United Kingdom - **Twitter:** @Feefo\_Official 6,279 Twitter-Follower - **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=394472f1089096414a8443d8c28f840f19a8b13a8aee59c49a12fe54fc640b2e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F847730%2F&secure%5Burl_type%5D=linkedin_company_website) 130 Mitarbeiter\*innen auf LinkedIn® #### Who Uses This Product? - **Who Uses This:** Geschäftsführer - **Top Industries:** Freizeit, Reisen & Tourismus, Einzelhandel - **Company Size:** 50% Small, 38% Medium #### What Do G2 Reviewers Say About Feefo? _AI-generated summary from verified user reviews_ ##### Pros - Benutzer schätzen den **reaktionsschnellen und gründlichen Kundensupport** von Feefo, was die Zufriedenheit und effektive Kontonutzung verbessert. - Benutzer finden Feefo unglaublich **einfach zu bedienen** , da es die Sammlung von echtem Feedback mit intuitiven Funktionen und hervorragendem Support optimiert. - Benutzer schätzen die **Hilfsbereitschaft des Feefo-Teams** und bemerken deren proaktive Unterstützung und aufmerksame Kontoverwaltung. - Benutzer schätzen die **intuitive Plattform** von Feefo und loben deren unkomplizierte Einrichtung und tägliche Nutzung. - Benutzer schätzen das **hilfreiche Support-Team** bei Feefo, das proaktiv und aufmerksam auf ihre Bedürfnisse eingeht. ##### Cons - Benutzer äußern Bedenken über **fehlende Funktionen** wie eingeschränkte Anpassungsmöglichkeiten für Analysen und das Fehlen einer Trendbewertungsmatrix. - Benutzer bemerken die **schlechten Berichterstattungsfähigkeiten** von Feefo, obwohl in den letzten Updates Verbesserungen festgestellt wurden. - Benutzer finden den **KI-Rezensionsschreiber langweilig und einfach** , wobei ein Mangel an Unterstützung und langsame Problemlösungen das Erlebnis beeinträchtigen. - Benutzer empfinden die **begrenzten Anpassungsmöglichkeiten** für Bewertungsanfragen-E-Mails als Nachteil in Bezug auf Flexibilität und Markenbildung. - Benutzer empfinden die **eingeschränkten Funktionen** von Feefo als hinderlich für die Anpassung, und kostenlose Testversionen erschweren den Zugang zu neuen Funktionen. #### What Are Recent G2 Reviews of Feefo? **["Außergewöhnliches Werkzeug zur Sammlung von Kundenfeedback"](https://www.g2.com/de/survey_responses/feefo-review-11509342)** **Rating:** 5.0/5.0 stars _— Scott S._ [Read full review](https://www.g2.com/de/survey_responses/feefo-review-11509342) **["Großartiges Preis-Leistungs-Verhältnis und hilfsbereites Personal"](https://www.g2.com/de/survey_responses/feefo-review-11505585)** **Rating:** 5.0/5.0 stars _— Maeve M._ [Read full review](https://www.g2.com/de/survey_responses/feefo-review-11505585) #### What Are G2 Users Discussing About Feefo? - [Wofür wird Feefo verwendet?](https://www.g2.com/de/discussions/what-is-feefo-used-for) - 1 comment - ‹ Prev‹ Prev - 1 - [2](/categories/online-reputation-management?open_modal_url=%2Fproducts%2Fmobrium%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fonline-reputation-management%26source%3Dcategory&order=g2_score&page=2#product-list) - [3](/categories/online-reputation-management?open_modal_url=%2Fproducts%2Fmobrium%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fonline-reputation-management%26source%3Dcategory&order=g2_score&page=3#product-list) - [4](/categories/online-reputation-management?open_modal_url=%2Fproducts%2Fmobrium%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fonline-reputation-management%26source%3Dcategory&order=g2_score&page=4#product-list) - [5](/categories/online-reputation-management?open_modal_url=%2Fproducts%2Fmobrium%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fonline-reputation-management%26source%3Dcategory&order=g2_score&page=5#product-list) - … - [23](/categories/online-reputation-management?open_modal_url=%2Fproducts%2Fmobrium%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fonline-reputation-management%26source%3Dcategory&order=g2_score&page=23#product-list) - [24](/categories/online-reputation-management?open_modal_url=%2Fproducts%2Fmobrium%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fonline-reputation-management%26source%3Dcategory&order=g2_score&page=24#product-list) - [Next ›Next ›](/categories/online-reputation-management?open_modal_url=%2Fproducts%2Fmobrium%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fonline-reputation-management%26source%3Dcategory&order=g2_score&page=2#product-list) Spotlight Categories [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management) [CRM Software](https://www.g2.com/categories/crm) [Chatbots Software](https://www.g2.com/categories/chatbots) [Experience Management Software](https://www.g2.com/categories/experience-management) [Expense Management Software](https://www.g2.com/categories/expense-management) Similar Categories - [Account-Based Marketing](/categories/account-based-marketing) - [Affiliate Marketing](/categories/affiliate-marketing) - [App Store Optimization](/categories/app-store-optimization) - [Audience Intelligence Platforms](/categories/audience-intelligence-platforms) - [B2B Services Review Platforms](/categories/b2b-services-review-platforms) - [Blogger Outreach](/categories/blogger-outreach) - [Book Marketing Tools](/categories/book-marketing-tools) - [Brand Intelligence](/categories/brand-intelligence) - [Consumer Insights Platforms](/categories/consumer-insights-platforms) - [Consumer Video Feedback](/categories/consumer-video-feedback) - [Content Curation](/categories/content-curation) - [Content Marketing](/categories/content-marketing) - [Conversational Marketing](/categories/conversational-marketing) - [Conversion Rate Optimization Tools](/categories/conversion-rate-optimization-tools) - [Customer Data Platform (CDP)](/categories/customer-data-platform-cdp) [Browse Online Reputation Management Themes](/categories/online-reputation-management/themes) ![Alanna Iwuh](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Alanna Iwuh") A Researched and written by [Alanna Iwuh](https://research.g2.com/insights/author/alanna-iwuh) Updated October 3, 2024 Online reputation management software allows companies to monitor users’ online reviews and promote positive experiences through online review platforms. Companies hoping to promote their brand through positive online user reviews will use online reputation management software to capture negative experiences. The products also provide mechanisms for users to submit new reviews through email or advertising campaigns. The products provide platforms that marketing teams use to aggregate and interpret their company’s online reputation. Teams will often utilize digital forms provided by the platform to conduct email campaigns and harness new reviews. Many products also possess monitoring tools to discover discussions and posts from users on social media. These products differ from [social media monitoring](https://www.g2.com/categories/social-media-monitoring) software in that they aim to collect online reviews, but can include social media features. There is confusion, but little crossover with [product review](https://www.g2.com/categories/product-reviews) software. Those tools host customer reviews on e-commerce sites and provide little monitoring or management capabilities. To qualify for inclusion in the Online Reputation Management category, a product must: - Monitor online review sites for new and existing negative reviews - Have a management platform to aggregate and interpret online reviews - Create alerts and reports regarding a brand's current online reputation - Provide forms or a vehicle to garner new online reviews Top Tools at a Glance | | Review automation and messaging for multi-location brands | User Review "We Came Back to Birdeye for a Reason" | | | Multi-location social and review management at scale | User Review "SOCI streamlines social media management, boosting online presence and accountability" | | | Reputation scoring and social management for multi-property operators | User Review "Visually pleasing & streamlined process. No complaints" | | | Listing accuracy and review management across directories | User Review "Yext: A Robust Platform for SEO Clients" | | | Buyer intent and verified reviews for B2B software vendors | User Review "Valuable for building trust with software buyers with helpful support" | | | SMS-first communication with review automation for local businesses | User Review "Fees less like a review collection tool and more like a digital front desk" | | | Review collection and social publishing for service professionals | User Review "Effortless Review Management, Seamless Integration" | | | Automated Google review generation for service businesses | User Review "Driving Significant Review Growth and Customer Experience Improvements" | * * * Show More * * * ## How Do You Choose the Right Online Reputation Management Software? ### What You Should Know About Online Reputation Management Software ### What is Online Reputation Management Software? Online reputation management software, also known as review management software, is designed to help businesses monitor their online reviews across many review platforms. These solutions help companies identify and respond to negative reviews, promote positive customer experiences, and solicit new reviews from their customer base. Most products also contain functionality for monitoring brand mentions across social media channels. In addition to aggregating reviews, online reputation management platforms interpret and analyze review data to provide an overall picture of a brand’s reputation. These tools use sentiment analysis to determine positive, negative, or neutral emotion, enabling users to quickly discover unsatisfied customers and remedy the situation if necessary. Businesses also use online reputation management software to capture positive customer experiences and leverage them as social proof. #### What Types of Online Reputation Management Software Exist? Online reputation management software can take a proactive or reactive approach to customer reviews. Reactive platforms exclusively provide review monitoring tools to either identify positive reviews or send alerts in case of negative reviews. Proactive products, on the other hand, provide tools such as review request forms, surveys, SMS marketing, and other mechanisms for review generation. Depending on a company’s strategies for review generation and customer experience, certain proactive, reactive, and hybrid response products can provide great overall benefit. ### What are the Common Features of Online Reputation Management Software? Online reputation management platforms offer a range of features that enable businesses to gather, monitor, analyze, and distribute customer reviews. **Customer feedback:** Online reputation management products are designed to scrape reviews from a variety of review platforms and store them as historical records. This allows users to view all their online reviews from one centralized platform, rather than manually checking individual review sites. In addition to collecting reviews, online reputation management tools use feedback data to help businesses analyze their brand reputation, customer sentiment, and customer demographics. **Review generation:** Most online reputation management platforms provide one or more methods for generating new customer reviews. Common tools for review generation include web forms and invitations to fill out surveys via email, SMS, or messaging platforms. As a result, many products integrate with or offer features from other popular software solutions, such as [email marketing software](https://www.g2.com/categories/email-marketing), [live chat software](https://www.g2.com/categories/live-chat), and [SMS marketing software](https://www.g2.com/categories/sms-marketing). [**Competitive intelligence**](https://www.g2.com/categories/online-reputation-management/f/competitive-intelligence) **:** Companies may wish to benchmark their reputation performance against their competitors’ to see how they stack up. Online reputation management platforms offer competitive intelligence features that enable users to monitor their competitors’ reputations and customer sentiment in real time. Competitive intelligence data can help a business identify gaps in their competitors’ offerings and leverage this knowledge to improve their products or marketing strategies. **Sentiment analysis:** Many online reputation management products incorporate [natural language processing (NLP) software](https://www.g2.com/categories/natural-language-processing-nlp) algorithms to analyze the text of a review or social media message and assign it a positive, negative, or neutral sentiment. Sentiment analysis gives users greater visibility into how customers are feeling and makes it easier to identify the most common issues or frustrations customers are raising. **Social media marketing:** In online reputation management platforms, [social media marketing tools](https://www.g2.com/categories/social-media-marketing) help businesses engage in social listening and respond to customers on social networks. As a growing number of consumers share their experiences online, businesses need to be aware of what customers are saying about them on social media. These tools enable companies to respond quickly to customer complaints as well as promote positive customer experiences. Other Features of Online Reputation Management Software: [Digital Media Monitoring Capabilities](https://www.g2.com/categories/online-reputation-management/f/digital-media-monitoring), [Employee Performance Capabilities](https://www.g2.com/categories/online-reputation-management/f/employee-performance), [Revenue Reporting Capabilities](https://www.g2.com/categories/online-reputation-management/f/revenue-reporting), [Social Media Management Capabilities](https://www.g2.com/categories/online-reputation-management/f/social-media-management), [Team Workflow Capabilities](https://www.g2.com/categories/online-reputation-management/f/team-workflow) ### What are the Benefits of Online Reputation Management Software? Online reputation management software can be beneficial across many different areas of business. While the main function of online reputation management platforms is to gather and interpret customer reviews, these products also provide capabilities for turning bad reviews into positive customer experiences, generating new reviews, and improving a company’s website ranking on search engines. **Review management:** Most online reputation management software comes with tools for users to monitor keywords and brand mentions. Different alerts can be automated to signify positive and negative reviews as well as customer inquiries. Since it’s nearly impossible to delete or hide reviews, online reputation management products allow teams to identify users who expressed negative experiences. Instead of reporting the review or complaining to the reviewer days, weeks, or months later, companies can quickly ask about the problems and remedy the issues. If a business can fix or alleviate the complaint, customers are more likely to recommend a product or edit their review. Additionally, when businesses respond publicly to negative reviews, it demonstrates to potential customers that the company cares about providing a positive experience. **Review automation:** It can be difficult for businesses to gather positive, verified feedback from real customers, but online reputation management software makes the process easier with capabilities for collecting reviews from a business’ customer base. These products come equipped with customizable surveys and forms that can be sent to customers, usually via email or SMS. Advanced solutions offer workflows to automate review generation. For example, a review request may be sent to a customer after they make a purchase or finish a conversation with customer support. Most products will enable businesses to collect customer reviews for a variety of review sites, social media platforms, and search engines, although some may focus on only one channel. **Reputation monitoring:** With so many channels available for consumers to share their experiences with a product or business, it can be difficult for companies to gain an overall view of their brand’s reputation. Online reputation management platforms monitor multiple outlets where consumers may be leaving feedback about a business, so marketers and business owners don’t have to worry about tracking a dozen different review sites, directories, and social media channels. Review management software allows them to see all their brand’s reviews and ratings from a single dashboard. These solutions also enable businesses to view historical performance, which can be useful for understanding how a brand’s reputation has changed over time. **Search engine optimization (SEO):** Online reputation management software can help businesses improve their website’s ranking on search engines. In local searches, search engine algorithms favor businesses with more reviews and higher ratings. Testimonials and customer reviews are also a great source of user-generated content, which businesses can post on social media as part of their SEO strategy. ### Who Uses Online Reputation Management Software? Online reputation management software provides numerous benefits and features for both internal and customer-facing teams. **Customer service:** Customer service teams use online reputation management software to monitor review sites for new customer feedback. Users can be alerted when a negative review is posted, so customer service reps can respond immediately. If a rep can resolve the complaint, the customer may feel inclined to edit their review and give the business a more favorable rating. **Marketing teams:** Marketers use online reputation management platforms to source marketing materials. Positive customer reviews and testimonials are a valuable form of social proof and can be leveraged in digital advertising, social media marketing, and other promotions. Online reputation management products also provide important customer demographic data, which marketers can use to assess their marketing campaigns and create targeted campaigns that align with the customers’ demographics. **Product managers:** While product managers may not interact with online reputation management software directly, they can greatly benefit from the data the platforms provide. If many customers write reviews complaining about the same product feature, online reputation management solutions can capture their feedback and identify the product feature as a common issue for customers. This information can help product managers understand pain points within their product and make improvements for future versions. #### Software Related to Online Reputation Management Software Related solutions that can be used together with online reputation management software include: [Social media monitoring software](https://www.g2.com/categories/social-media-monitoring) **:** Some online reputation management platforms offer features of social media monitoring software. These tools help companies listen for a specific brand or keyword mentions across social media channels like Twitter, Facebook, and Instagram. Businesses use social media monitoring software to analyze customer sentiment, respond to positive or negative mentions, identify social trends, track competitors, and discover influencers. [Enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management) **:** While online reputation management software collects a business’s reviews from external sources, enterprise feedback management (EFM) allows businesses to gather and store customer feedback internally. Companies use EFM applications to build surveys, solicit feedback, and calculate net promoter scores (NPS). The data collected through enterprise feedback management platforms can be distributed and leveraged throughout many different departments in an organization. [Product reviews software](https://www.g2.com/categories/product-reviews) **:** E-commerce businesses use product reviews software to host reviews of products on their websites. These reviews help brands measure customer satisfaction, identify unhappy customers, and improve their products and customer experience. Though there is little overlap, some product review solutions also provide features of online reputation management software. [Local listing management software](https://www.g2.com/categories/local-listing-management) **:** Online reputation is an important consideration for local businesses, which often rely on word of mouth, reviews, and online visibility to improve their foot traffic and sales. As a result, many online reputation management products contain features of local listing management. These solutions allow businesses to manage and update their online listings across directories, apps, and websites, ensuring a positive customer experience and improving local SEO. ### Challenges with Online Reputation Management Software Depending on a business’ specific requirements and capabilities, adopting an online reputation management software can pose a few challenges. **Compliance requirements:** Some industries must comply with certain standards to protect sensitive data or consumer privacy. For example, businesses in the healthcare industry must ensure their patients’ data remains confidential by working with software vendors that comply with HIPAA. If this is the case for a business, they must seek out vendors that promote compliance and ask about their privacy and security safeguards. **Responding to negative feedback:** Not all reviews are going to be positive. Some customers are simply looking for a place to vent their frustrations, while others have genuine concerns or constructive feedback. It’s important to always respond to negative reviews—users must not ignore, delete, or hide negative reviews, as this can further erode the customers’ trust. Before implementing an online reputation management solution, businesses must establish the dos and don’ts of responding to reviews and make sure their team understands these guidelines. There are many resources online that advise on how to respond to negative reviews. **Siloed information:** Online reputation management tools should be adopted by all stakeholders for a business to realize the product’s full potential. Ownership of the software may lie with only one department, but customer service and marketing teams should both be involved in the process of review management. By working together, marketing and customer service teams can respond effectively to negative feedback, resolve issues, and promote brand advocacy through positive reviews. Product managers should be looped in as necessary when customers make suggestions for new features or mention a bug.  ### How to Buy Online Reputation Management Software #### Requirements Gathering (RFI/RFP) for Online Reputation Management Software Whether a company is purchasing an online reputation management solution for the first time or looking to replace their current system, G2.com can assist buyers with the selection process. Generally, the most important considerations for this type of software are the feature set, pricing, integrations, and customer support. Businesses should create a list of requirements based on their desired outcomes for the product, for example: - Does the company want to prioritize review generation or is reputation monitoring the primary objective? - If review automation is necessary, then the considered tools must integrate well with the current technology stack of a company. - Some software vendors provide 24/7 support or even a managed service to help their customers respond to reviews. If a business requires this type of service, they can ask vendors about the level of support they offer. #### Compare Online Reputation Management Software Products **Create a long list** Using their unique list of requirements, buyers should create a long list of potentially viable online reputation management products. They can consult online review sites like G2.com to find out which solutions are the most popular or have the highest satisfaction ratings. Take this opportunity to learn how the vendor manages their online reputation. **Create a short list** After creating a long list, buyers should narrow down their selections by eliminating the products that won’t meet their business needs. Pricing, integrations, compliance, and support may be factors that contribute to a product’s suitability.  **Conduct demos** All products on the buyer’s shortlist should be vetted by conducting demos. This is an opportunity to find out how a product works firsthand, so buyers must come prepared with questions guided by the requirements gathering conducted at the beginning of the selection process. If the product will be used by multiple teams within the company -- for example, marketing and customer service -- they can ask the vendor to walk through the product’s features for each persona.  #### Selection of Online Reputation Management Software **Choose a selection team** The organization should involve any relevant personas as early as possible in the selection process. With review management software, it will be necessary to consult both managers and individual contributors in marketing and customer service departments, as they will likely be the heaviest users of the platform. The selection team should also consist of a project manager to coordinate efforts and ensure the process runs smoothly.  **Negotiation** Before signing a contract, it is imperative to open up a conversation about pricing and contract length. While a few vendors may not budge on pricing, most will offer flexible pricing plans based on the exact features the business needs or the length of the contract. **Final decision** To conclude the selection process, and before going all in, it is suggested to run a pilot program with a small group of users. If the platform meets all the requirements and is well received, the buyer can be confident in rolling out the platform to the rest of the company. If not, it might be time to try another product from the short list. ### Online Reputation Management Software Trends **Social media** While only a small percentage of customers will take the initiative to write a review for a business without being asked, many more are likely to mention a brand, product, or service on social media. As a result, businesses need to invest in social listening if they are serious about managing their online reputation. Many online reputation management products provide enhanced social media monitoring features that enable users to track brand mentions, engage with customers, search and filter discussions, and identify trending topics. These tools can even help businesses engage in [social customer service](https://www.g2.com/categories/social-customer-service). **Natural language processing** It is increasingly common for reputation management tools to have built-in [natural language understanding (NLU)](https://www.g2.com/categories/natural-language-understanding-nlu) capabilities to assist with keyword tagging, topic clustering, and sentiment analysis. These features make it possible not only for businesses to monitor their reviews, but to make data-driven decisions based on emerging trends and customer sentiment. For products that leverage artificial intelligence to consolidate and analyze customer feedback from other channels and not just review sites, buyers can browse G2’s category for [feedback analytics software](https://www.g2.com/categories/feedback-analytics). ### FAQs for Online Reputation Management Software ### Most Popular FAQs #### Which Online Reputation Management Software has the best reviews? Across verified buyer reviews on G2, a handful of platforms consistently receive the highest scores for overall satisfaction, recommendation rates, and support quality. Here are the top-rated options: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — A streamlined review generation tool that automates customer outreach to build a stronger, more consistent review profile across platforms. - [Okendo](https://www.g2.com/products/okendo/reviews) — A customer marketing platform that helps brands collect and showcase reviews, ratings, and user-generated content to drive trust and conversion. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — An all-in-one experience platform that centralizes reviews, messaging, and customer feedback to help businesses manage and improve their online reputation at scale. #### What is the top software for managing online business reputation? The most widely adopted platforms for managing online business reputation combine review monitoring, listing management, and customer feedback tools in a unified workflow. Top options used by businesses across industries include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — A comprehensive reputation and customer experience platform that consolidates reviews across 200+ sites, enabling businesses to respond, analyze, and improve in one place. - [SOCi](https://www.g2.com/products/soci/reviews) — A social and reputation management platform built for multi-location brands, helping teams monitor local reviews and maintain brand consistency at scale. - [Yext](https://www.g2.com/products/yext/reviews) — A digital presence platform that manages business listings, reviews, and search visibility across hundreds of directories and search engines simultaneously. - [Reputation](https://www.g2.com/products/reputation/reviews) — An enterprise reputation management solution that aggregates customer feedback, competitive benchmarking, and location-level performance into actionable insights. #### What is the best app for company reputation management? The best apps for company reputation management offer real-time alerts, multi-platform monitoring, and tools to engage with customers quickly from anywhere. Leading picks based on verified reviews include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Provides a mobile-accessible, centralized dashboard for monitoring and responding to reviews and messages across the web, ideal for businesses managing their reputation on the go. - [SOCi](https://www.g2.com/products/soci/reviews) — Delivers reputation management at scale for franchises and multi-location businesses, with tools to localize content and respond to reviews from a single platform. - [G2 Marketing Solutions](https://www.g2.com/products/g2-marketing-solutions/reviews) — Helps software companies leverage G2 review data and buyer intent signals to build credibility and amplify their reputation within high-intent buying audiences. #### What are the most popular community management tools for online platforms? Popular community management tools in the online reputation space focus on monitoring brand sentiment, engaging customers across digital touchpoints, and centralizing multi-channel conversations. Widely reviewed solutions include: - [SOCi](https://www.g2.com/products/soci/reviews) — Enables community managers at multi-location brands to engage with local audiences via reviews, social posts, and Q&A from one unified platform. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Combines review management with webchat, messaging, and survey tools, making it a strong fit for businesses looking to centralize community engagement. - [YouScan](https://www.g2.com/products/youscan/reviews) — A social listening and visual intelligence platform that monitors brand mentions, consumer sentiment, and community trends across social media and the broader web. #### How do you manage your online reputation? Managing your online reputation effectively involves monitoring what's being said about your brand, responding to reviews in a timely manner, generating new reviews consistently, and resolving customer concerns before they escalate. A strong reputation management strategy typically includes four core pillars: proactive review generation, real-time monitoring across platforms, centralized response workflows, and analytics to track sentiment trends over time. Businesses that automate these workflows through dedicated software tend to see faster response times, higher review volumes, and improved customer trust. For a full breakdown of available tools, explore the [Online Reputation Management Software category on G2](https://www.g2.com/categories/online-reputation-management). ### Small Business FAQs #### What is the most affordable Online Reputation Management Software for SMBs? For [small and medium-sized businesses](https://www.g2.com/categories/online-reputation-management/small-business), cost-effective reputation tools often offer streamlined feature sets focused on review generation and basic monitoring without the overhead of enterprise pricing. Budget-friendly options with strong SMB user bases include: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — A lightweight, automated review generation tool designed specifically for small businesses that want to grow their review count with minimal manual effort. - [NiceJob](https://www.g2.com/products/nicejob/reviews) — A reputation marketing platform built for service-based small businesses, automating review requests and referrals to generate more word-of-mouth growth. - [Liftify](https://www.g2.com/products/liftify/reviews) — A Google review growth service that helps small businesses build a steady stream of customer reviews through a done-for-you, managed outreach model. #### What is the best Online Reputation Management Software for startups? Startups need reputation management tools that are fast to implement, intuitive to use, and deliver quick results without requiring a dedicated marketing team. Top-rated platforms among early-stage and growing businesses include: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Earns a top ease-of-use score among reviewed users, making it one of the simplest tools for startups to launch a review generation program without technical overhead. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Offers a scalable all-in-one platform that startups can grow into, covering review management, messaging, and surveys from day one without needing multiple tools. - [Okendo](https://www.g2.com/products/okendo/reviews) — A customer review platform favored by direct-to-consumer startups for its polished review widgets, UGC capabilities, and seamless e-commerce integrations. #### Which Online Reputation Management Software is the most user-friendly for startups? For startups with lean teams, ease of use is often the deciding factor. The best tools require minimal onboarding and deliver value quickly without technical complexity. The most user-friendly options based on verified ease-of-use scores include: - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Achieves the highest ease-of-use rating in the category, with a simple setup that lets small teams automate review collection within minutes of signing up. - [Okendo](https://www.g2.com/products/okendo/reviews) — Known for its clean interface and intuitive review management dashboard, Okendo is frequently highlighted by users for how easy it is to configure and manage day-to-day. - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Despite its broad feature set, Birdeye earns strong ease-of-use marks and provides robust onboarding support that helps new teams get up and running quickly. #### What Online Reputation Management Software do small businesses in service industries use most? Service-based [small businesses](https://www.g2.com/categories/online-reputation-management/small-business), including healthcare providers, real estate agencies, and consumer service companies—rely on reputation tools that make it easy to request, collect, and respond to reviews at the point of service. Platforms commonly used in these industries include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Widely used by healthcare, dental, and real estate professionals for its automated review request workflows and communication tools built with compliance-sensitive industries in mind. - [SOCi](https://www.g2.com/products/soci/reviews) — Popular with multi-location service brands in real estate and automotive, where managing local reviews and listings at scale across dozens of storefronts is a daily operational need. - [Liftify](https://www.g2.com/products/liftify/reviews) — A managed service model that handles the review generation process end-to-end, making it a strong fit for small service businesses that lack dedicated marketing resources. #### How quickly can a small business get started with Online Reputation Management Software? Most modern reputation management tools are cloud-based and designed for fast deployment, many [small business](https://www.g2.com/categories/online-reputation-management/small-business) users report going live within a day or less, with platforms like ReputationStacker and NiceJob offering near-instant setup through automated onboarding flows. Tools built specifically for SMBs consistently outperform enterprise-grade platforms in time-to-value, particularly for businesses that don't require deep CRM or POS integrations out of the gate. For those that do need integrations, platforms like [Birdeye](https://www.g2.com/products/birdeye/reviews) and [SOCi](https://www.g2.com/products/soci/reviews) offer pre-built connectors that accelerate deployment without requiring development resources. ### Enterprise FAQs #### What is the best-rated Online Reputation Management Software for tech enterprises? Technology companies and software vendors require reputation tools that integrate cleanly with existing tech stacks, support complex workflows, and surface actionable insights across large teams. The highest-rated platforms among [enterprise tech reviewers](https://www.g2.com/categories/online-reputation-management/enterprise) include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Earns its highest satisfaction scores from enterprise users, with strong marks for support quality and a robust API that enables deep integration with CRMs, marketing automation platforms, and vertical-specific systems. - [G2 Marketing Solutions](https://www.g2.com/products/g2-marketing-solutions/reviews) — Particularly well-suited for B2B software companies, leveraging peer review data and buyer intent signals to build credibility and influence purchase decisions in high-consideration tech buying cycles. - [Yext](https://www.g2.com/products/yext/reviews) — A digital presence platform used by global tech enterprises to manage listings, reviews, and search visibility at scale, with enterprise-grade governance, analytics, and role-based access controls. #### What is the most reliable Online Reputation Management Software tool for enterprises? Reliability for enterprise users means consistent platform uptime, responsive support at scale, and the ability to manage reputation across thousands of locations or product lines without manual intervention. The most consistently reliable platforms based on enterprise reviewer feedback include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Leads enterprise satisfaction metrics with the highest average star rating among platforms with substantial enterprise review volume, backed by strong support responsiveness scores and a dedicated enterprise success team. - [SOCi](https://www.g2.com/products/soci/reviews) — Trusted by multi-location enterprise brands for its reliable reputation management infrastructure, including automated review response tools and local listing synchronization across hundreds of locations. - [Reputation](https://www.g2.com/products/reputation/reviews) — An enterprise-grade platform designed for high-volume feedback management, offering competitive benchmarking, operational dashboards, and location-level performance tracking for complex organizations. #### What is the best-reviewed Online Reputation Management Software for enterprise app integration? Enterprise buyers prioritize platforms that connect cleanly with their existing marketing, CRM, and operations stack, making native integrations and open APIs a key evaluation criterion during the procurement process. Top-reviewed platforms for enterprise integration depth include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Offers thousands of integrations with CRM, EHR, PMS, and marketing automation platforms, making it the most integration-rich reputation management solution for enterprises with complex, multi-system tech environments. - [Yext](https://www.g2.com/products/yext/reviews) — Provides deep integrations with enterprise CMSs, data platforms, and search ecosystems, enabling large organizations to maintain consistent, accurate brand information across all digital touchpoints. - [SOCi](https://www.g2.com/products/soci/reviews) — Integrates with enterprise social, CRM, and paid advertising platforms to give multi-location brands a unified view of reputation and community engagement performance in one consolidated dashboard. #### Which Online Reputation Management Software offers the best enterprise customer support? For large organizations, the quality of vendor support, including dedicated account management, onboarding resources, and ongoing strategic guidance is often as important as the software capabilities themselves. Top platforms for enterprise support quality based on reviewer scores include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) — Consistently earns high marks for support quality from enterprise reviewers, with users frequently citing responsive account management and hands-on onboarding as standout differentiators. - [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) — Achieves a top support quality score across all reviewed users, with customers at every company size praising the attentiveness and responsiveness of its support team. - [Reputation](https://www.g2.com/products/reputation/reviews) — Provides enterprise-level customer success resources including dedicated implementation support and strategic advisory services for brands managing reputation programs across hundreds of locations. #### How do enterprises measure ROI from Online Reputation Management Software? Enterprise teams typically measure return on reputation management investments through a combination of review volume growth, average star rating improvements, response rate benchmarks, and downstream metrics like organic search visibility, conversion rate lift, and customer retention. Platforms like [Reputation](https://www.g2.com/products/reputation/reviews) and [Birdeye](https://www.g2.com/products/birdeye/reviews) offer built-in ROI dashboards and competitive benchmarking reports that help enterprise stakeholders tie reputation performance directly to business outcomes. Reviewers across the [Online Reputation Management category on G2](https://www.g2.com/categories/online-reputation-management) frequently cite improved local search rankings, reduced customer acquisition costs, and increased review-driven conversions as the most measurable benefits of sustained reputation management programs. **Last updated on April 22, 2026**