---
title: MobileWorker Reviews
meta_title: 'MobileWorker Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how MobileWorker works for a business like yours.
aggregate_rating:
  rating_value: 4.3
  review_count: 2
  scale: '5'
date_modified: '2026-06-21'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# MobileWorker Reviews
**Vendor:** OracleCMS  
**Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management)  
**Average Rating:** 4.3/5.0  
**Total Reviews:** 2
## About MobileWorker
Field service management software allows you to manage street scenes, adult and child social care, health, medical, financial, HR, legal, psychosocial and behavioural Mobile Working. Advanced features that help the company to achieve real Mobility for workers & CRM for customers.




## MobileWorker Reviews
  ### 1.  Easy to on-board and very cost competitive

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.)

**Reviewed Date:** May 17, 2016

**What do you like best about MobileWorker?**

Contact Centre software by iTouchVision is the chosen platform for us to manage customer interactions through calls, email, SMS and social media.
We could record calls for quality and training, capture communication threads and analyse the statistics with concise reporting and analytics. We’ve seen a series of great feedback from customers based on our new level of support offering. In terms of customising and implementing, their IT team was very helpful and made the process quite seamless.

**What do you dislike about MobileWorker?**

Although the contact centre solution incorporates all the major functionalities as a CRM, it lacks the features like video calling, discussion forum and article sharing. We don’t need these at this moment, however as we scale we may look for these solutions. 


**What problems is MobileWorker solving and how is that benefiting you?**

The cloud based CRM produced us results we were looking for and it helps us meet our strategic goals. The contact centre integration with our existing system was pretty quick. Our agents have been able to attend more number of calls and are now chewing through the backlog. 


## MobileWorker Discussions
  - [What is MobileWorker used for?](https://www.g2.com/discussions/what-is-mobileworker-used-for)

- [View MobileWorker pricing details and edition comparison](https://www.g2.com/products/mobileworker/reviews?filters%5Bnps_score%5D%5B%5D=4&section=pricing&secure%5Bexpires_at%5D=2026-08-12+11%3A54%3A57+-0500&secure%5Bsession_id%5D=d39eb6fd-9992-46c0-a4a8-b918fb95511f&secure%5Btoken%5D=789c6fe9af06e6f02f3e8926da41f092b436a817346b08a93044fb75aa6f8e10&format=llm_user)

## MobileWorker Features
**Generative AI**
- AI Text Summarization
- AI Image-to-Text
- Generative AI

**Before the Job**
- Calendar
- Dispatch
- Roles
- Booking

**On the Job**
- Location
- Employee Communication
- Behavior Monitoring
- Client Notifications
- Field Sales
- Alerts/Notifications
- Real-Time Notifications
- Customizable Fields
- Multi-Location
- Payment Collection in the Field

**After the Job**
- Reports
- Analytics
- Billing & Invoicing
- CRM Integrations
- Accounting Integration
- QuickBooks Integration
- Third-Party Integrations
- Customizable Reports

**Agentic AI - Field Service Management**
- Autonomous Task Execution
- Natural Language Interaction
- Proactive Assistance

**Additional Functionality**
- Work Order Management
- Checklists
- Maintenance Scheduling
- Parts Management
- Service History
- Residential Properties
- Vendor Management
- Customizable Forms
- Purchase Order Management
- Mobile Access
- Dispatch Management
- Task Scheduling
- Calendar Management
- Asset Tracking
- Technician Management
- Status Tracking
- API
- Document Management
- Job Management
- Preventive Maintenance
- AI Copilot
- Real-Time Reporting
- Commercial Properties
- Real-Time Data
- Historical Reporting
- Contract/License Management
- Customer Database
- Barcode/Ticket Scanning
- Activity Dashboard
- Facility Scheduling
- Workflow Management
- Inspection Management
- Inventory Management
- Predictive Maintenance
- Routing
- Forms Management
- Chatbot
- Documentation Management
- File Storage
- Electronic Signature
- Self Service Portal
- Service Level Agreement (SLA) Management
- Personalization and Recommendation
- Resource Allocation
- GPS
- Reporting & Statistics
- Drag & Drop
- Quotes/Estimates
- Scheduling
- CRM
- Online Time Clock
- Workforce Management
- Activity Tracking
- Contact Database
- Productivity Analysis
- Prioritization
- Customizable Branding
- Price and Cost Calculations
- Performance Management
- Equipment Tracking
- Data Capture and Transfer
- Time Tracking
- Data Synchronization
- Secure Data Storage
- Location Tracking
- Route Optimization
- Offline Access
- Real-Time Updates
- Collaboration Tools
- Chat/Messaging
- Knowledge Management
- Electronic Payments
- Customer History
- Inventory Control
- Performance Metrics
- Project Management
- Client Portal
- Driver ETA
- Job Tracking
- Automated Scheduling
- Customer Management
- Reminders
- Work Order Creation
- Equipment Maintenance
- Data Import/Export
- Search/Filter
- Recurring Appointments
- Contractor Management
- Access Controls/Permissions
- Workflow Automation

## Top MobileWorker Alternatives
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