FF

Fortunato F.

Solutions Consultant

Small-Business (50 or fewer emp.)

2/3/2026

"Genesys Cloud in your pocket: real-time visibility and control from anywhere"

5/5

What do you like best about Mobile Office for Genesys?

What I like most about Mobile Office for Genesys is that it brings the full Genesys Cloud experience to the mobile environment, allowing supervisors and key users to maintain visibility and control of the operation in real-time without relying on a laptop or being physically on-site.

Its main advantage is operational continuity: it facilitates quick decision-making, KPI monitoring, and timely incident management from anywhere, keeping track of the operation even when not in front of a computer. Review collected by and hosted on G2.com.

What do you dislike about Mobile Office for Genesys?

Some advanced monitoring features are only available in the desktop version, which somewhat limits the experience outside of the computer. Review collected by and hosted on G2.com.

AM

Alexandra M.

Sr Consultant

Enterprise (> 1000 emp.)

2/2/2026

"Stable, Easy-to-Use Mobile Queue Handling with Powerful Call Features"

5/5

What do you like best about Mobile Office for Genesys?

First of all, the functionality itself: handling queue calls from mobile devices with full queue features. You’re not just going to listen to the audio; you get a complete Genesys Cloud experience, including viewing participant data, adding notes, and selecting wrap-up codes.

Right after that, there’s the positive feedback from end users: it’s stable, easy to use, and it doesn’t cause any battery issues. Review collected by and hosted on G2.com.

What do you dislike about Mobile Office for Genesys?

What end users expect to be improved is the ability to transfer a call from mobile to desktop and back. It’s not a must-have feature, but it would be helpful in some cases. Review collected by and hosted on G2.com.

What problems is Mobile Office for Genesys solving and how is that benefiting you?

It covers the use case of people who handle customers’ calls even if they are not really contact center advisors. They are specialists and need more flexibility to travel and handle calls from wherever they are—whether out in the field or simply moving around the building—with very little need to be physically present at their desk. Review collected by and hosted on G2.com.

MA

Mohamed A.

Senior VOIP Engineer

Small-Business (50 or fewer emp.)

9/15/2025

Business partner of the seller or seller's competitor, not included in G2 scores.

"Meaningful Improvements Driven by User Feedback"

5/5

What do you like best about Mobile Office for Genesys?

The Mobile Office app has significantly improved, especially after the recent update that resolved issues with CarPlay and Android Auto integration. It’s great to see how user feedback is actively considered and translated into tangible enhancements. The responsiveness of the development team and their commitment to continuous improvement really stand out. Review collected by and hosted on G2.com.

What do you dislike about Mobile Office for Genesys?

So far, there’s nothing negative to report. I’ll be keeping an eye out for any additional feedback from users and will share it as it comes in. Review collected by and hosted on G2.com.

What problems is Mobile Office for Genesys solving and how is that benefiting you?

- Improved responsiveness: You can manage calls, messages, and customer interactions without being tied to a desk, which is especially useful for field teams or remote workers.

- Enhanced user experience: The app’s recent updates (e.g., CarPlay and Android Auto integration) have resolved key usability issues, leading to more positive feedback from users.

- Better data and insights: With mobile interactions now traceable and included in analytics, you gain a more complete view of customer engagement.

- Operational efficiency: Reduced missed calls and improved notification reliability help maintain continuity in customer service. Review collected by and hosted on G2.com.

OB

Olle B.

Sales Executive CX - Key Account Manager

Enterprise (> 1000 emp.)

9/15/2025

"Awesome app that really makes a different"

5/5

What do you like best about Mobile Office for Genesys?

Easy to use. Great UX and a fantastic support. Company really listen to enhancements and implement them quickly. The app is really easy to implement and integrate to Genesys Cloud and gives a huge value to the customers. Review collected by and hosted on G2.com.

What do you dislike about Mobile Office for Genesys?

Can not think of anything, really. I wish everyone could be this customer-friendly. Review collected by and hosted on G2.com.

JI

Johanne I.

Manager, Customer Success Management

Enterprise (> 1000 emp.)

7/16/2025

"Great Experience with Mobile Office and Ideal Systems"

5/5

What do you like best about Mobile Office for Genesys?

Mobile Office for Genesys has significantly improved our customer's communication flow and operational efficiency, making daily interactions seamless. The team behind the solution has been outstanding—from onboarding to ongoing support, their expertise and responsiveness make them a true partner in success. Review collected by and hosted on G2.com.

What do you dislike about Mobile Office for Genesys?

Although communications and support have not been an issue, I wish Ideal Systems had an office in the U.S. Review collected by and hosted on G2.com.

LR

Linus R.

System Specialist

Enterprise (> 1000 emp.)

8/22/2025

"Transparent, fast, smooth and very knowledgeable."

5/5

What do you like best about Mobile Office for Genesys?

A simple extension of Genesys Cloud, empovering the usage even though you're not at the desk. Review collected by and hosted on G2.com.

What do you dislike about Mobile Office for Genesys?

Nothing at all, everything runs smooth and the support is fast and smooth. Review collected by and hosted on G2.com.