--- title: Mixmax Reviews meta_title: 'Mixmax Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 1461 reviews by the users' company size, role or industry to find out how Mixmax works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 1461 scale: '5' date_modified: '2026-08-07' parent_category: name: Sales Acceleration url: https://www.g2.com/categories/sales-acceleration --- # Mixmax Reviews **Vendor:** Mixmax **Category:** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,461 ## About Mixmax Mixmax is the sales engagement platform that works inside your inbox — Gmail and Outlook. Track every email, automate your follow-up, and book meetings without ever leaving the tab you already work in. Most sales tools make reps go somewhere else to do their job. Mixmax doesn't. You see who opened, clicked, and replied in real time. You build sequences that send and follow up on their own. You drop in one-click scheduling links and let meetings book themselves. And everything logs to Salesforce and HubSpot automatically — no copy-paste, no tab-switching, no end-of-day CRM cleanup. Where most tools stop at the send, Mixmax keeps going. It reads every signal across your inbox, sequences, and meetings, then tells each rep which accounts need attention right now and what to send next. That's the follow-up game — the gap between "sequence sent" and "deal closed," where deals are actually won or lost. Under the hood, Mixmax Intelligence turns those signals into the next move: a drafted reply, a smart send time, a follow-up that's gone cold and needs a nudge, a meeting summary synced to the CRM the moment the call ends. It runs where your team already works, so adoption is automatic — no new tool to log into, no workflow to relearn. Teams see results fast: • 52% average reply rates (vs. a 2–3% industry average) • 67% open rates with AI-optimized Smart Send timing • 90% rep adoption (vs. ~30% for most sales tools) • 2+ hours saved per rep, per day • Positive ROI in about 4 months — with value on day one Mixmax fits sales teams that live in Gmail or Outlook and run on a real CRM — from founders sending their first sequences to revenue teams standardizing follow-up across every rep. Start free with email tracking, scheduling, and templates, then add Copilots for your inbox, meetings, and outbound as your team grows. ## Mixmax Pros & Cons **What users like:** - Users value the **effective email tracking** capabilities of Mixmax, enhancing their outreach and campaign performance significantly. (59 reviews) - Users appreciate the **ease of use** of Mixmax, especially for quick email template creation and integration features. (50 reviews) - Users love that Mixmax offers **time-saving automation** , streamlining outreach and improving efficiency with customizable messages. (46 reviews) - Users love the **versatile features** of Mixmax, enhancing outreach with templates, analytics, and seamless integrations. (43 reviews) - Users appreciate the **helpful features** of Mixmax, enhancing email efficiency and engagement with templates and analytics. (41 reviews) - Automation (38 reviews) - Tracking (31 reviews) - Efficiency (28 reviews) - Templates (27 reviews) - Simple (23 reviews) **What users dislike:** - Users feel that the **missing features** in Mixmax limit functionality, particularly in the standard version. (19 reviews) - Users find it limiting that Mixmax only allows sending emails from **one sender** , complicating team communication. (17 reviews) - Users feel that Mixmax has **limited features** , wishing for improved functionality like sending emails from multiple accounts. (14 reviews) - Users find Mixmax to be **pricey** for its features, especially when relying mainly on email functions. (8 reviews) - Users find the **learning curve steep** due to difficult tutorials and complex feature navigation in Mixmax. (7 reviews) - Not Intuitive (6 reviews) - Sequence Issues (6 reviews) - Users report **integration issues** with Mixmax, particularly with mobile support and occasional Gmail syncing glitches. (5 reviews) - Layout Issues (5 reviews) - Limited Customization (5 reviews) ## Mixmax Reviews ### 1. Bad support + corrupt tracking pixel **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** June 13, 2025 **What do you like best about Mixmax?** The data it provides is helpful. On the surface, what it does it valuable. I have no qualms with the concept of their product. My issues are in the execution of it. **What do you dislike about Mixmax?** 1. The MixMax tracking pixel has a destroyed domain reputation which in turn blocked our emails from recipients using Barracuda. Pretty big deal. 2. Their support is horrible. I'm assuming they're running a lean team, but this is beyond the worst I've seen. The chat isn't answered. There is a bot, but they will EMAIL YOU when they respond to your chat. Why even have a chat at that point? The support email address is buried (as many SaaS companies are deciding to do). **What problems is Mixmax solving and how is that benefiting you?** Before the tracking pixel issues, it was beloved by our entire team. However, we can't have vital emails blocked in the middle of a contract signing which is what happened thanks to that dang MixMax pixel. **Official Response from Nate Punzalan:** > Thank you for sharing this feedback — and I'm sorry for the frustration you experienced. You're right that the tracking pixel domain reputation issue was a serious problem, and I understand how disruptive that must have been mid-contract signing. Since your review, we've resolved the underlying domain reputation issue that was causing emails to be blocked by services like Barracuda. We've also made improvements to our support experience to ensure faster, more responsive communication. If you're open to giving Mixmax another look, we'd love to make it right. Feel free to reach out to us directly at support@mixmax.com. ### 2. Intuitive, user-friendly communications platform **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about Mixmax?** After sending out an email sequence to a group of people, the tracking and insights are incredibly powerful and the dashboards convey a lot of information at a glance. **What do you dislike about Mixmax?** The Salesforce-to-MixMax integration can be tricky sometimes which requires more work on the user's side to get leads loaded into a sequence to be deployed to targets. **Recommendations to others considering Mixmax:** MixMax can be an extremely powerful tool when leveraged fully by organizations looking to expand their lead outreach. **What problems is Mixmax solving and how is that benefiting you?** MixMax has helped me laser-focus on leads that are warm - the email insights make it easy to track leads that have been engaging with content by opening emails and clicking links. ### 3. Good software but overpriced and Refused to accommodate business changes or make adjustments **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Mixmax?** I like the template's features because each email leaving our business sounds uniform. I also love the email reminder that I can set for any chosen time or date because it auto archives until that time. For an operations manager who can keep ten or fewer emails in their inbox at any given time, this is something i never want to live without again. **What do you dislike about Mixmax?** I would like to see more options within the sequence feature, and a tutorial guide or bullet point onsetting various things up so I do not have to contact someone for a future appointment when the task is urgent. There was not much support for setting up a large company and when I renewed my contract the sales team told me that it was possible to switch plans or licenses but when the 6-month mark came for the next payment they refused the changes because "contract". Our support representative changed so many times that we lost track of who to even call for assistance. **What problems is Mixmax solving and how is that benefiting you?** The benefits of Mixmax are easier training transitions, fewer emails and more efficient scheduling of our clients. **Official Response from Nick Butler:** > Hello! I'm sorry to see your review title and rating - While I'm glad you have good feelings about using our product, it sounds like perhaps a miscommunication with our tech support queue. Please reach out to me here and I'll do my best to help! ### 4. MixMax team is dishonest and proud of tricking its loyal customers **Rating:** 0.0/5.0 stars **Reviewed by:** Cez K. | SEO Expert in the Travel Industry, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2021 **What do you like best about Mixmax?** It helped us automate our outreach process **What do you dislike about Mixmax?** Once you use it for a few months/years it becomes difficult to switch to other solutions. It's not a problem when everything works fine, but after using their paid premium services for a few years, and recommending it to a few people, I asked for the referral reward that they advertise and Tym, their customer support treated me like I was looking for freebies. Then, he tricked my business partner into accepting a worthless upgrade, which they didn't even apply in the end (unlimited tracking, which reached the limit after just 3 days). We do not need tracking, just the bulk emails option, and Tym said we cannot and will not receive any services for free. I don't understand how paying them for a few years, and the being their ambassadors to others, can be considered "free" but their customer service does not really care about that. By far the worst customer service possible. So bad, that it forced us to look for alternatives and it turns out their competitors offer the same services at fraction of their prices. There are much better and cheaper alternatives: Vocus IO Mailtag IO I recommend getting services that MixMax provides from another, more honest, company. **Recommendations to others considering Mixmax:** Consider MixMax alternatives to save yourself from disappointment. **What problems is Mixmax solving and how is that benefiting you?** Sending bulk personalized emails ### 5. Horrible Platform **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2019 **What do you like best about Mixmax?** Automated email platforms are the future, although this isnt the one **What do you dislike about Mixmax?** - Dated UI - Cant change sequence steps in retrospect - Cant add manual email steps **Recommendations to others considering Mixmax:** Look elsewhere **What problems is Mixmax solving and how is that benefiting you?** Haven't realized any benefits and am trying to get out of our contract for Outreach or Salesloft ### 6. Abysmal Customer Service; Game-Breaking Bugs **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2019 **What do you like best about Mixmax?** The sequence functionality was cool, when it worked. But it doesn't. **What do you dislike about Mixmax?** Broken emails, bad reports, formatting errors. The worst Customer Service I've ever seen. **What problems is Mixmax solving and how is that benefiting you?** None, anymore. We were trying to use mail merge and email tracking but those failed abysmally. ### 7. App extension conflict - no refund given **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2018 **What do you like best about Mixmax?** It's the most elegant solution for a calendar invite out there. **What do you dislike about Mixmax?** Their customer service. I had a problem where my gmail was fuzzy and not working properly. The customer service told me that there was likely an extension conflict and that I should send them a screenshot of my extensions. I did so, then they asked me to start testing which ones worked together and didn't. What? They had the list of extensions. They are perfectly capable of going in to their own account, loading the list of extensions I have, and testing it themselves. I paid for this service. I am not paid by them to do their QA. In addition, they refused to refund my money due to it being an extension conflict. As I had moved banks from when I had signed up and paid - I couldn't do a chargeback. **Recommendations to others considering Mixmax:** Don't use them. They don't refund your money if there's a problem and they don't care about other browser extensions. **What problems is Mixmax solving and how is that benefiting you?** The product is great, as long as you have no other extensions in gmail. Neither the extension or the team play nice with others. ### 8. Bugs is the key factor here **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2018 **What do you like best about Mixmax?** Probably only good part of it is that there are quite a lot of features. But again, most of them don't even work the right way. **What do you dislike about Mixmax?** Everything as nothing actually works. From sequences to email tracking, everything was working incorrectly. Not to mention that I had to re-do my sequences, templates and everything else, just because the Mixmax page just goes down or there's something lagging from their side. **What problems is Mixmax solving and how is that benefiting you?** Sales emails outreach - good for bulk sending and monitoring campaigns. ### 9. Great at first. It's going down. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Animation | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2018 **What do you like best about Mixmax?** Everything (till my email started landing in spam). **What do you dislike about Mixmax?** - Make gmail slower - Customer took forever (wasn't like this before) - Since Nov 18, all my mail goes to spam (tried polymail and it's works) **Recommendations to others considering Mixmax:** i dont recommend it. **What problems is Mixmax solving and how is that benefiting you?** Tracking, canned messages, sequences. ### 10. pricing changes and bad customer support **Rating:** 0.0/5.0 stars **Reviewed by:** Charles C. | Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2018 **What do you like best about Mixmax?** gives me in depth analytics and mail merge capabilities to give the most bang for the buck **What do you dislike about Mixmax?** they offered me an account at $22 so i signed up. for subsequent accounts that i created for our teammembers, they bumped it up to $29. when i asked them to fixed it they refused. **What problems is Mixmax solving and how is that benefiting you?** seeing who opens my e-mails, sending emails at scale. analytics dashboard templates ### 11. Draft problems. **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 04, 2017 **What do you like best about Mixmax?** I love tracking emails, and I hate email apps (outlook, astro) because they just seem extra. It really truly is a lovely app, but there are just things that add up over time and I'm not confident these issues are being worked on. **What do you dislike about Mixmax?** My drafts folder is out of control. Mixmatch does not attach a draft to the email thread until it's sent, so if I start one, I have to dig through my drafts folder to find it again (instead of searching for the thread). This is nearly impossible, because the only thing showing on my drafts folder is the text that Mixmax has superimposed into my emails "this is a Mixmax draft..changes will not be saved..." So I literally have to open each draft to figure out what it was I was meaning to do. My drafts folder has filled up out of control now that there is no easy way to manage it. Not only this. I contacted customer support to suggest improvements to their app, and it took 3 different rounds of emails arguing back and forth. They were insisting that I was opening up the draft on my iphone Gmail app which saves drafts differently and I assured them 3 different times that this was not the case, that it was happening on my desktop right inside gmail. They were quite patronizing about it and I think they finally just dropped it. Honestly, I don't leave bad reviews for the heck of it, I don't get into arguments on the internet - they downgraded a good gmail feature, they aren't owning up to it, and they don't handle suggestions well. **Recommendations to others considering Mixmax:** I don't know. Be careful that you aren't locking yourself into a full year. I thought I was doing month to month, and at one point selected the option, but the charge came through for annual, so I'm not sure what happened. I wasn't even mad about that until I thought about it just now, but could just be in the mood to be mad. **What problems is Mixmax solving and how is that benefiting you?** I know whether cold emails are being read or not - it's helpful for knowing if my tone was right, if my message was right. ## Mixmax Discussions - [What features am I overlooking besides reminders, scheduling and templates?](https://www.g2.com/discussions/what-features-am-i-overlooking-besides-reminders-scheduling-and-templates) - 4 comments, 4 upvotes - [What Mixmax feature do you find most useful for maintaining good relationships with leads?](https://www.g2.com/discussions/what-mixmax-feature-do-you-find-most-useful-for-maintaining-good-relationships-with-leads) - 3 comments, 2 upvotes - [What is the best way to launch sequences?a](https://www.g2.com/discussions/what-is-the-best-way-to-launch-sequences-a) - 1 comment, 1 upvote - [How do I get more training on MixMax?](https://www.g2.com/discussions/how-do-i-get-more-training-on-mixmax) - 1 comment, 1 upvote - [How can we embed multiple objective questions for getting good customer responses?](https://www.g2.com/discussions/how-can-we-embed-multiple-objective-questions-for-getting-good-customer-responses) - 1 comment, 1 upvote - [View Mixmax pricing details and edition comparison](https://www.g2.com/products/mixmax/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+11%3A41%3A31+-0500&secure%5Bsession_id%5D=5a854f0c-b136-40c6-8951-5a05b8cdec3d&secure%5Btoken%5D=aa6a470212097be05c734920dc1bc62bfa6d3519e95e0714f9c55f1e7bae8988&format=llm_user) ## Mixmax Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Google Meet](https://www.g2.com/products/google-meet/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - [LinkedIn Sales Navigator](https://www.g2.com/products/linkedin-sales-navigator/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [RB2B](https://www.g2.com/products/rb2b/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Seamless (formally Seamless.AI)](https://www.g2.com/products/seamless-formally-seamless-ai/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Mixmax Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Lead Facilitation** - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Business Process Automation - Performance Management - Calendar Management - Sales Pipeline Management - Communication Management - Campaign Management **Integrations** - MS Teams Integration - Email Integration - Zoom Integration - Google Meet Integration - Salesforce Integration - Third-Party Integrations **Agentic AI - Google Workspace for Sales** - Cross-system Integration - Proactive Assistance **Agentic AI - Sales Performance Management** - Proactive Assistance **Agentic AI - Email Tracking** - Cross-system Integration - Adaptive Learning - Proactive Assistance **Analytics** - Open Rates - Link Activity - Attachment Activity **Incentives** - Badges - Triggers - Leaderboards **Organization** - Data Entry - Integrations / APIs - Third-Party Integrations - Meeting Management - Calendar Management - Call Management - Document Management - Contact Management - Task Management - Lead Management - Content Management - Notes Management - Sales Activity Management - Email Management **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Branding & Customizatio** - Custom Booking Page - Personalized Links - Personalized Web Embed - Online Booking - Room Booking **Customizations** - Email Platform Integration - Email Scheduling - Real-Time Notifications - Email Categorization - Templates - Third-Party Integrations **Personalization** - Custom Reports - Dashboards - Goal Setting/Tracking - Sales Reports - Incentive Management **Performance Analysis** - Peformance Tracking - Email Tracking - Call Tracking **AI and Automation** - Lead Scoring - Best Time of Day Scheduling - Machine Learning **Automatic Rules & Configurations** - Set Working Hours - Automatic Updates - Buffer Times - Real-Time Updates **Generative AI** - AI Text Generation - Generative AI **Additional Functionality** - Contact Management - Email Marketing - Drag & Drop - Drip Campaigns - Workflow Management - Customizable Fields - Monitoring - CRM - Team Management - Click Tracking - Subscription Management - Activity Dashboard - API - Location Tracking - Customer Segmentation - Geolocation - Customizable Branding - Activity Tracking - Data Import/Export - Mailing List Management - Campaign Management - Email Management - Audience Targeting - Reporting/Analytics - AI Copilot - Email Distribution - Email Reminders - Autoresponders - Engagement Tracking - Event Triggered Actions **Administrative** - Third-Party Integrations - Employee Structure **Generative AI** - AI Text Generation - Generative AI - Lead Generation **Additional Functionality** - Generative AI - Gamification - Real-Time Updates - Employee Reward Programs - Employee Management - Ongoing Performance Tracking - Benchmarking - Commission Management - For Sales Teams/Organizations - Performance Metrics - Sales Planning - Single Sign On - Performance Management - Forecasting - Quota Planning - Accounting - Workflow Management - Compliance Management - User Management - Rewards Points - Organizational Charting - AI Copilot - Access Controls/Permissions - Customizable Branding - Milestone Tracking - Territory Management - Performance Appraisal - Calendar Management - Alerts/Notifications - Sales Onboarding & Training - Employee Recognition - Reporting/Analytics - Ratings/Reviews - API - Feedback Management - Training Management - Goal Management - Assignment Management - Lead Scoring - Search/Filter - Electronic Signature - Collaboration Tools - Kanban Board - Email Management - Commenting/Notes - Data Import/Export - Prospecting Tools - Interaction Tracking - Product Catalog - Live Chat - Sales Pipeline Management - Appointment Scheduling - Email Templates - Event Triggered Actions - Transfers/Routing - Activity/News Feed - Lead Management - Revenue Management - Document Management - Task Management - File Sharing - Mobile Access - Reminders - Mobile App - Call Logging - Workflow Automation **Additional Functionality** - Task Scheduling - Customizable Branding - Customizable Fields - Reminders - Shift Swapping - Automated Scheduling - Drag & Drop - Mobile Access - Real-time Scheduling - Multi-Location - Personalization and Recommendation - Access Controls/Permissions - Resource Scheduling - Activity Tracking - Timesheet Management - Availability Management - API - Absence Management - Self Service Portal - Generative AI - Calendar Management - Real-Time Notifications - Class Scheduling - Employee Scheduling - Facility Scheduling - Booking Management - User Management - Employee Management - Alerts/Notifications - Reporting & Statistics - Group Scheduling - Customer Database - Appointment Scheduling - Time Zone Tracking - AI Copilot - Calendar Sync **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Agentic AI - Sales Engagement** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Strategic Planning **Additional Functionality** - Prospecting Tools - Reporting/Analytics - AI Copilot - Auto-Dialer - For Sales Teams/Organizations **Agentic AI - AI Sales Assistant** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - AI/Machine Learning **Additional Functionality** - Email Response Control - Speech Recognition - Customer Engagement - Dashboard - Chat/Messaging - AI Writing Assistant - For Sales Teams/Organizations - Sales Automation - Alerts/Notifications - CRM - Predictive Analytics - Lead Scoring - Templates - Reminders - Email Templates - SMS Messaging - Personalization - Reporting/Analytics - Conversation Intelligence - Lead Engagement - Customer Database - AI Copilot - Omnichannel Outreach - Workflow Automation ## Top Mixmax Alternatives - [Apollo.io](https://www.g2.com/products/apollo-io/reviews) - 4.7/5.0 (9,392 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - 4.3/5.0 (3,501 reviews)