MP

Michael P.

Mid-Market (51-1000 emp.)

7/23/2020

"Perfect solution for mid-sized organizations"

5/5

What do you like best about MiVoice Business?

We are pleased to use this as our primary onsite communications platform. While there are several other options, Mitel offered on premise solutions which was very important to us. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

There are some features missing that Cisco offers, but perhaps that is to keep costs down and to add simplicity of management. Review collected by and hosted on G2.com.

Recommendations to others considering MiVoice Business:

Allow time for setup and training before you need this. We had the solution for a couple years before the need was there. But we are sure glad we had it ready. Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

Enabling workers to communicate remotely as if they were onsite is one issues we never thought we would need. But when the Covid19 pandemic happened, we already had the architecture in place to allow for that. Review collected by and hosted on G2.com.

DB

Danna B.

Clinical Sales Specialist

9/21/2019

"An all-rounder communication platform for your businesses of all kinds."

4.5/5

What do you like best about MiVoice Business?

MiVoice business is very simple to install. It provides built in team collaboration facilities to its users. It also has a great mobile application for its users. Its contact search shows options and makes your tasks much simpler. It provides different views within the dashboard. Admins can easily toggle between the two to perform all the needed tasks. It is highly reliable service which allows you to view your call log remotely using the mobile app and transfer the calls as well. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

MiVoice is not very economical especially for small sized businesses and startups. It requires you to configure the setup on your own. It offers different pricing models to suit you but none of them is economical enough for small sizes businesses. Its customer support is not very robust and efficient either. The company does not provide efficient technical support either once you’re done with purchasing and installing the product. Review collected by and hosted on G2.com.

Recommendations to others considering MiVoice Business:

It is also a very user friendly tool. Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

MiVoice is a robust traditional phone solution that offers comprehensive contact center services. The system is available in the cloud, as an on-premises system or as a hybrid that combines the two. There are multiple service plans that give businesses the flexibility to ensure each employee has the features and tools they need to best support their job responsibilities. It is also a very user friendly tool. Review collected by and hosted on G2.com.

AJ

Angelina J.

Manager of U.S. Customer Experience

Construction

Mid-Market (51-1000 emp.)

9/14/2019

"A communication platforms suitable for businesses of all sizes."

4.5/5

What do you like best about MiVoice Business?

MiVoice business is very user friendly and does not require any special equipment to be installed.

It offers an uptime of between 99.97 and 100 percent. If the uptime drops below 99.99 percent, customers are eligible for credits on future bills. It offers a comprehensive set of tools for calling, collaborating and mobility administration. It also has contact center features and tools that make it an amazing option for many companies.Its very easy to use. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

MiVoice Business may end up giving you constant programming, hearing, sound and equipment issues.

it is not at all an economical option for most small sized companies. Its customer service is not very robust in solving your problems either. Its dashboard may seem really messy and over whelming to its users. MiVoice doesn’t provide any online training or tutorials either to help their customers either. Review collected by and hosted on G2.com.

Recommendations to others considering MiVoice Business:

This helps in identifying and resolving the problem before it can affect the clients. Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

MiVoice Business is packed of amazing features. It offers several performance analytics tools as well that constantly keep a check on the performance of the system. The tools provide thorough monitoring and analysis of your systems and can detect when a voice quality problem is occurring. Thus this helps in identifying and resolving the problem before it can affect the clients. Review collected by and hosted on G2.com.

NM

Nicole M.

Senior IT Recruiter

Information Technology and Services

Mid-Market (51-1000 emp.)

9/8/2019

"The communication platform for collaboration and business phone system."

4.5/5

What do you like best about MiVoice Business?

Mivoice business provides best messaging, calls and other mobility services for collaborating for

organisation and it is user friendly. It helps in collaborating with other applications as well. It never

misses a single call from customer. It is flexible for all time mode either day or night. It is flexible to

deploy. It provides single platform for all solutions. It provides one touch Bluetooth paring and perfect

integration with our mobile devices. It provides high quality HD audio , voicemails and meet me

conferencing. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

Mivoice business software does not provide you multiple logins from different devices at a time like

other software. Takes a lot of time in setting up for your features. The more features you need the more

time will be consumed while setting up things for first time. Review collected by and hosted on G2.com.

Recommendations to others considering MiVoice Business:

It provides single platform for all solutions. It provides one touch Bluetooth paring and perfect

integration with our mobile devices. Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

Mivoice business features help you in enhancement for customer relationships by chats , calls and

emails . It is profitable for business to meet their needs in a single site. It provides flexible deployment

because does not need many multiple appliances to support. It supports both large and small

enterprises. It supports cloud based deployment as well. It is very easy to use and for transferring calls

from mobile devices by only single log in and log out. Review collected by and hosted on G2.com.

UI

Verified User in Insurance

Mid-Market (51-1000 emp.)

11/14/2019

"An all inclusive communication experience "

5/5

What do you like best about MiVoice Business?

When a company decides to look for a good software that can link together all communications and still be user friendly, Micollab is the one to choose. Seeing who is calling your phone on your screen and right clicking the contact to be able to call is so easy. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

I would definitely recommend more options to filter the contact you have. Not only alphabetical, but by Last Online or most interacted with. Also, to create archives for the chat history. Review collected by and hosted on G2.com.

Recommendations to others considering MiVoice Business:

It is an all inclusive, chat, call tracking and phone integration. Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

It is time saving to look for a phone number who called you or a piece of information in a chat history. You don't have to keep the windows open to know the info will still be there. Review collected by and hosted on G2.com.

AJ

Alondra J.

Software Quality Assurance Analyst

Enterprise (> 1000 emp.)

9/8/2019

"Encouraging business phone system."

4.5/5

What do you like best about MiVoice Business?

MIVoice business is a cover-all and a flexible solution for the better business communication. It has the compatibility with the featured IP phones. Bluetooth, USB port, Screen saver and many more features are available in it. It can be managed by web. Mi-voice has dynamic extension. It Encouraging business phone system.

Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

MIVoice business do not have a hand shaking business Bureau license. Its plans are costly. Sometimes its ACD and contact center agents are not logged in as ACD’s.

It finds the needs of integral companies rather than one area. Review collected by and hosted on G2.com.

Recommendations to others considering MiVoice Business:

MIVoice business is the platform for success and it enhance the customer experience. Review collected by and hosted on G2.com.

What problems is MiVoice Business solving and how is that benefiting you?

MIVoice business is the platform for success and it enhance the customer experience.It is totally integrated UC suite. Review collected by and hosted on G2.com.

AJ

Anna J.

Software Architect

Computer Software

Mid-Market (51-1000 emp.)

8/28/2019

"Mitel MiVoice offers a scope of unified communications stages intended for independent companies."

4/5

What do you like best about MiVoice Business?

The UC frameworks' usability. It's so natural to utilize the telephone or get data, just from the PC screen. One scarcely ever get the telephone handset by any chance. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

The yearly expenses for help and upkeep are higher. It likewise will in general get numerous status change pop ups, notwithstanding when my status has not changed, so the consistent pop ups will in general be an issue some of the time also. Review collected by and hosted on G2.com.

SF

Sammy F.

Burt’s Bees Innovation Consultant

Mid-Market (51-1000 emp.)

5/14/2019

"interesting concept -- rarely use it "

2/5

What do you like best about MiVoice Business?

This seems like a good way to set a status and IM people within an organization. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

Overall this system was kind of intimidating to set-up so I just don't use it. I'd much prefer to just use slack. Review collected by and hosted on G2.com.

UF

Verified User in Financial Services

Mid-Market (51-1000 emp.)

9/8/2019

"Helpful"

5/5

What do you like best about MiVoice Business?

It’s user friendly, chats go through right away. Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

I have not came across any cons using MiCollab as of yet. I can only use it at work. Review collected by and hosted on G2.com.

UU

Verified User in Utilities

Mid-Market (51-1000 emp.)

10/11/2019

"mivoice business"

4/5

What do you like best about MiVoice Business?

easy to manage and take care of server, when we have issues, it's easy to find what the solution is Review collected by and hosted on G2.com.

What do you dislike about MiVoice Business?

support hard to get in touch with when you really need them Review collected by and hosted on G2.com.