--- title: MiVoice Business Reviews meta\_title: 'MiVoice Business Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 137 reviews by the users' company size, role or industry to find out how MiVoice Business works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 137 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # MiVoice Business Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by MiVoice Business but has limited features. Are you part of the MiVoice Business team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! The MiVoice Business phone system is designed to meet the needs of businesses from 5 to 65,000 users, whether they have a single site or multi-site networks that span the globe. * * * Seller [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9) Discussions [MiVoice Business Community](https://www.g2.com/products/mivoice-business/discuss) Solution Type Best-of-Breed Overview by Angela Wood Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 24 months [ View More Pricing Information ](https://www.g2.com/products/mivoice-business/pricing) ## Top-Rated Alternatives [ ![3CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "3CX") 3CX 4.4/5(547) ](https://www.g2.com/products/3cx/reviews) [ ![Nextiva](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nextiva") Nextiva 4.5/5(3,619) ](https://www.g2.com/products/nextiva/reviews) [ ![GoTo Connect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "GoTo Connect") GoTo Connect 4.4/5(1,415) ](https://www.g2.com/products/goto-connect/reviews) [ View All Alternatives ](https://www.g2.com/products/mivoice-business/competitors/alternatives) ## User Insights Average based on 137 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Nathan P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan P.") NP Nathan P. IT Manager Marketing and Advertising Mid-Market (51-1000 emp.) 2/16/2017 "Full featured platform, best if you have the right "partner"" 4/5 What do you like best about MiVoice Business? Full featured and customizable. Can be used for many different purposes: remote offices, home offices, on-the-go, etc. Multiple auto-attendants and ability to host voicemail for all users. Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? Administrator interface is clunky and many parts require technical support from our vendor/partner. The annual fees for support and maintenance are higher that I would like. Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? Can be used for many different purposes: remote offices, home offices, on-the-go, etc. We are also using for a call center environment and that part is working well. Call forwarding and voicemail for remote sales people and offices works well. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") UL Verified User in Law Practice Mid-Market (51-1000 emp.) 7/20/2017 "Easy Phone System" 4/5 What do you like best about MiVoice Business? ShoreTel makes it very easy to transfer calls. Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? That it took me forever to figure out how to program my VM Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? ShoreTel makes it easy to get clients connected to the right person quickly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Varqa K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Varqa K.") VK Varqa K. IT Manager Mid-Market (51-1000 emp.) 4/18/2017 "Shoretel, the phone system that keeps taking money out of your pocket." 1.5/5 What do you like best about MiVoice Business? The ease of us of the dialer itself isn't bad. Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? The licensing aspect of their product. There is a separate license for almost everything. Review collected by and hosted on G2.com. Recommendations to others considering MiVoice Business: Avoid them. Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? We needed a phone system. We are not solving much when it comes to this system. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Stuti T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stuti T.") ST Stuti T. Executive Compensation Consultant Management Consulting Mid-Market (51-1000 emp.) 3/27/2017 "I work from home and their web-based application works very well for me." 4.5/5 What do you like best about MiVoice Business? Ease of use and web-based solutions are effective for work from home situation Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? Like any website, I've had performance issues but its been rare Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? This is used primarily for business communication in our office. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Public Safety](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Public Safety") UP Verified User in Public Safety Mid-Market (51-1000 emp.) 6/9/2017 "Shoretel review" 5/5 What do you like best about MiVoice Business? I like that you are able to message other employers. Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? I don't think that it has enough functionality for me to use it often at work. Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? How to better communicate with each other Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Jay Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jay Z.") JZ Jay Z. Professional Photographer Small-Business (50 or fewer emp.) 7/21/2016 "Great Service + Office Communications" 5/5 What do you like best about MiVoice Business? I like the ability to communicate with all members of my team in the office in order to get project details accross and the ability to see whether my co-workers are available or not simply by looking at the screen Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? I wish that I could store names and numbers of people from outside of the company in order save their number, attach it with outlook and look up their number and information at a later time. It isn't perfect yet but I hope it becomes smoother other time. Review collected by and hosted on G2.com. Recommendations to others considering MiVoice Business: Shoretel is a great communications system for In office and Out of Office that integrates the ability to properly communicate with other team members within the office but allows for multiple conferences on multiple projects occurring at the same time. Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? The ability to see everyone's avaliability allows for me to focus on getting things done and working on other activities and projects until someone i need to talk to is available to talk about a project. I alos enjoy directing telemarketers and phising people directly to Voice Mail if needed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Allyssa M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Allyssa M.") AM Allyssa M. Director of Recruitment - GCS Higher Education Mid-Market (51-1000 emp.) 10/24/2016 "I have been using this system for over a year now" 4.5/5 What do you like best about MiVoice Business? I really like being able to pull phone reports to help me analyze the productivity of my team. I also like the ShoreTel Communicator and the ease of accessing coworker's extensions, voicemails, and updating messages/settings. Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? Compared to the previous phone system we had, this one works great. I do not currently have any complaints with this phone system. Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? For my team personally, it is nice to be able to set phone goals and hold them accountable. This is something that we were not able to do with our old phone system. The added accountability has helped increase call numbers and enroll more students. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Jesse M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jesse M.") JM Jesse M. Systems Support Engineer Mid-Market (51-1000 emp.) 5/3/2017 "Shoretel review" 5/5 What do you like best about MiVoice Business? Overall cost and no equipment to manage. Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? \Not having full control over some settings in the admin console.\ Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? Not having to maintain in-house equipment, both the physical hardware and software, leads to more reliable uptime. Software and hardware are always up to date, reducing overall yearly costs. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") US Verified User in Staffing and Recruiting Small-Business (50 or fewer emp.) 3/28/2017 "Solid if unspectacular single-access communications" 2.5/5 What do you like best about MiVoice Business? I like MiCollab Client's straightforward instant messaging capabilities, integration with Mitel's phone hardware, phone activity detection and mobile phone connectivity. Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? I'm not a fan of MiCollab Client's clunky user interface and humdrum user experience overall. Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? With MiCollab Client, team members in our recruiting firm are better connected with each other. The team benefits from the platform's real-time messaging and mobile flexibility. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Glenn R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Glenn R.") GR Glenn R. Acting CIO Non-Profit Organization Management Mid-Market (51-1000 emp.) 10/4/2016 "Shoretel a very good product" 5/5 What do you like best about MiVoice Business? Easy to use, easy to administer, lots of admin control & configuration options, great options for staff to forward calls or utilize 'find me' options, staff presence. It works well. Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? You can only purchase equipment through your reseller on record. Not inexpensive. Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? Unified communications, ease of collaboration, effective call routing and member support, report-able usage and call data, knowing which staff are available for calls, real time communication via chat. We are able to provide much better customer support, better staff integration and access to one another, improved communications, team conferencing and call data that we can analyze to make informed staffing decisions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ## Questions about MiVoice Business? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about MiVoice Business ](https://www.g2.com/products/mivoice-business/discussions/new) GU Guest User What is MiVoice Business used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-mivoice-business-used-for) GU Guest User What is MiVoice Connect used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-mivoice-connect-used-for) [ View all Discussions ](https://www.g2.com/products/mivoice-business/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 24 months ### Average Discount 14% [ View More Pricing Information ](https://www.g2.com/products/mivoice-business/pricing) MiVoice Business Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d2b18e0665aa8da4fdf65b95c0bca4f1/mitel.png "Product Avatar Image") Mitel 3.8/5(235) [ Compare Now ](https://www.g2.com/compare/mivoice-business-vs-mitel) ##### ##### MiVoice Business Features Basic Communication Phone Calls Video Calls Instant Messaging Advanced Features Hold Music Automated Attendants VOiP Number Access Software Pairing Browser Extension Individual Download [ View More Features ](https://www.g2.com/products/mivoice-business/features) ##### Categories on G2 [VoIP Providers](https://www.g2.com/categories/voip-providers)[Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) ##### Explore More [Best data science platform for small business](https://www.g2.com/discussions/what-s-the-best-data-science-platform-for-small-business)[What's the best virtual desktop infrastructure (VDI) for teams needing strong mobile capabilities and real-time performance?](https://www.g2.com/discussions/what-s-the-best-virtual-desktop-infrastructure-vdi-for-teams-needing-strong-mobile-capabilities-and-real-time-performance)[Best app development software for rapid prototyping](https://www.g2.com/discussions/best-app-development-software-for-rapid-prototyping) [What are the best Google Workspace academic software options for mid-market companies needing fast rollout without extensive IT overhead?](https://www.g2.com/discussions/what-are-the-best-google-workspace-academic-software-options-for-mid-market-companies-needing-fast-rollout-without-extensive-it-overhead)[Leading accounts receivable software for financial services](https://www.g2.com/discussions/leading-accounts-receivable-software-for-financial-services)[Which scientific data management systems include integrated laboratory notebook features for enterprise buyers assessing total cost of ownership?](https://www.g2.com/discussions/which-scientific-data-management-systems-include-integrated-laboratory-notebook-features-for-enterprise-buyers-assessing-total-cost-of-ownership%20) [Show MoreShow Less](javascript:void(0);)