--- title: MiVoice Business Reviews meta\_title: 'MiVoice Business Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 137 reviews by the users' company size, role or industry to find out how MiVoice Business works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 137 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # MiVoice Business Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by MiVoice Business but has limited features. Are you part of the MiVoice Business team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! The MiVoice Business phone system is designed to meet the needs of businesses from 5 to 65,000 users, whether they have a single site or multi-site networks that span the globe. * * * Seller [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9) Discussions [MiVoice Business Community](https://www.g2.com/products/mivoice-business/discuss) Solution Type Best-of-Breed Overview by Angela Wood Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 24 months [ View More Pricing Information ](https://www.g2.com/products/mivoice-business/pricing) ## Top-Rated Alternatives [ ![3CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "3CX") 3CX 4.4/5(547) ](https://www.g2.com/products/3cx/reviews) [ ![Nextiva](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nextiva") Nextiva 4.5/5(3,619) ](https://www.g2.com/products/nextiva/reviews) [ ![GoTo Connect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "GoTo Connect") GoTo Connect 4.4/5(1,415) ](https://www.g2.com/products/goto-connect/reviews) [ View All Alternatives ](https://www.g2.com/products/mivoice-business/competitors/alternatives) ## User Insights Average based on 137 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Hospitality](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospitality") UH Verified User in Hospitality Mid-Market (51-1000 emp.) 7/17/2018 "Mitel MiCollab" 2/5 What do you like best about MiVoice Business? Ease of use to make internal phone calls. Caller ID available. Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? Did not satisfy needs to written internal communication. Customization and reach were not there either. Review collected by and hosted on G2.com. Recommendations to others considering MiVoice Business: Review what kind of communication you need it for. If you need to be able to add attachments, gifs, or emojis to messaging, then it is not as flexible as other programs. Good for easy phone communication, however. Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? Internal communications. Review collected by and hosted on G2.com. Show More 7/19/2018 Current UserValidated ReviewerSource: Seller invite ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") UL Verified User in Legal Services Small-Business (50 or fewer emp.) 8/13/2018 "Mitel is very user friendly!" 5/5 What do you like best about MiVoice Business? It's a great tool to use to easily call coworkers at their extension without having to remember their extension number; simply look for their name. It's also very user-friendly to access your call history in case you need to see what time a call came in or get a phone number you might need. It's also very easy to access voice messages. Definitely recommended! Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? Mitel hasn't disappointed me thus far and I do not have any dislikes for it. Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? Mivoice provides a series of benefits, all of which are beneficial. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Electrical/Electronic Manufacturing](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Electrical/Electronic Manufacturing") UE Verified User in Electrical/Electronic Manufacturing Enterprise (\> 1000 emp.) 4/5/2018 "Decent for chatting and making phone calls" 4/5 What do you like best about MiVoice Business? I have used MiCollab for chatting and making phone calls, but it really lacks in user customization as far as font choice, window color, etc, go. Paired with Mitel phones, checking missed calls and voicemails is pretty easy, and the directory list makes it easy to call anyone in the company without having to look up their extension. Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? Older versions generally didn't want to play nice with Windows updates, so in order to have MiCollab work, we needed to stop a lot of Windows updates from rolling out. That seems to have been fixed in 7.2, and we haven't had an issue with Microsoft's CUs for Windows 7 or 10 interfering with MiCollab operation yet. Review collected by and hosted on G2.com. Recommendations to others considering MiVoice Business: The real-time access to everyone in the organization regardless of location will help make everyone's days more efficient! Mitel MiCollab Client is the perfect addition to all MiVoice phones. If you're looking for an advanced Unified Communications solution Mitel's MiCollab Client will get you there. The client works great on your PC, MAC, or smart device! Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? One of my favorite features is Exchange calendar integration that shows everyone else on MiCollab when my next appointment is so they know when not to call. I would like to see more customization options, though, so that MiCollab would work better with inverted or high-contrast color schemes. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 10/29/2018 "Useful to set up. Constantly having to change though" 3.5/5 What do you like best about MiVoice Business? It is quick and easy to set up a call for the future Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? It’s more difficult to set up a call immediately. Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? Hosting conference calls. Helpful to have as many folks as we want join the call Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Aviation & Aerospace](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Aviation & Aerospace") AA Verified User in Aviation & Aerospace Mid-Market (51-1000 emp.) 8/15/2018 "The solution is good, the support is not" 3.5/5 What do you like best about MiVoice Business? This setup is relatively easy to use to organise meetings etc and the picture/voice quality is pretty good too. Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? When it breaks for unknown reasons it can be rather difficult to work out what the problem is and how to resolve it. Review collected by and hosted on G2.com. Recommendations to others considering MiVoice Business: Cheaper products available that are also easy to administrate. Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? It allows us to call/video chat between sites stopping people from having to travel long distances to meet. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") UL Verified User in Law Practice Mid-Market (51-1000 emp.) 3/23/2018 "Great communications software" 4.5/5 What do you like best about MiVoice Business? I like the ease of answering and making calls. I like the abiliy to interface with my cell phone. I like that voicemails are emailed to you. Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? I really can't think of anything that I don't like about MiCollab. Review collected by and hosted on G2.com. Recommendations to others considering MiVoice Business: It is one of the easiest phone systems and software I have ever used. There are so many uses and shortcuts that make the phone system really great. Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? The ability to receive and make calls on my cell phone that appear to be coming the office. The ability to take may office phone with me on my cell phone. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") EI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 10/30/2018 Business partner of the seller or seller's competitor, not included in G2 scores. "Easy to use and understand" 4/5 What do you like best about MiVoice Business? Use on mobile devices and ability to conference in multiple people Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? Having to add people as they join the company Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? Working remote. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") UC Verified User in Computer Software Mid-Market (51-1000 emp.) 7/30/2018 "Okay to use internally; difficult for external use" 0/5 What do you like best about MiVoice Business? Centralizes calling, IMing and conference calling Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? Extremely buggy and temperamental. Very difficult to use with clients. Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? Call functionality. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 5/11/2018 "Using Micollab " 4/5 What do you like best about MiVoice Business? - Video quality is great -great for training -listening/accessing voicemails from you computer -transfer calls from computer than from phone Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? - connection gets lost often which can be frustrating - depending on the browser can become difficult to upload and connect Review collected by and hosted on G2.com. Recommendations to others considering MiVoice Business: I would just suggest fixing the issues with connection, it would save a lot of time and frustration if it was not always timing out. Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? We are able to go live training now and answer follow up questions and provide reference material all in one swoop rather than leaving a long paper trail. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Building Materials](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Building Materials") UB Verified User in Building Materials Mid-Market (51-1000 emp.) 5/18/2018 "More complicated than it needs to be. " 2.5/5 What do you like best about MiVoice Business? I like the ability to see if coworkers are on the phone or available, this helps me to save time when I am paging them for a call. Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? I am unable to chat with most of my contacts. Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? Routing incoming calls. The pop-up window is nice when calls come in. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ## Questions about MiVoice Business? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about MiVoice Business ](https://www.g2.com/products/mivoice-business/discussions/new) GU Guest User What is MiVoice Business used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-mivoice-business-used-for) GU Guest User What is MiVoice Connect used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-mivoice-connect-used-for) [ View all Discussions ](https://www.g2.com/products/mivoice-business/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 24 months ### Average Discount 14% [ View More Pricing Information ](https://www.g2.com/products/mivoice-business/pricing) MiVoice Business Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d2b18e0665aa8da4fdf65b95c0bca4f1/mitel.png "Product Avatar Image") Mitel 3.8/5(235) [ Compare Now ](https://www.g2.com/compare/mivoice-business-vs-mitel) ##### ##### MiVoice Business Features Basic Communication Phone Calls Video Calls Instant Messaging Advanced Features Hold Music Automated Attendants VOiP Number Access Software Pairing Browser Extension Individual Download [ View More Features ](https://www.g2.com/products/mivoice-business/features) ##### Categories on G2 [VoIP Providers](https://www.g2.com/categories/voip-providers)[Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) ##### Explore More [What native advertising platforms work best for a B2B SaaS company trying to generate quality leads through content-style ads rather than banner display?](https://www.g2.com/discussions/what-native-advertising-platforms-work-best-for-a-b2b-saas-company-trying-to-generate-quality-leads-through-content-style-ads-rather-than-banner-display)[As a performance marketer, which paid search intelligence tool gives the most reliable CPC and search volume estimates that you can actually base bidding decisions on?](https://www.g2.com/discussions/as-a-performance-marketer-which-paid-search-intelligence-tool-gives-the-most-reliable-cpc-and-search-volume-estimates-that-you-can-actually-base-bidding-decisions-on)[What decision making software do executive assistants and operations leads at technology companies actually trust based on long-term use rather than demo-day impressions?](https://www.g2.com/discussions/what-decision-making-software-do-executive-assistants-and-operations-leads-at-technology-companies-actually-trust-based-on-long-term-use-rather-than-demo-day-impressions) [Top tools for automating new client workflows](https://www.g2.com/discussions/top-tools-for-automating-new-client-workflows)[ConnectWise PSA vs Autotask vs HaloPSA for an MSP with around 20 technicians that wants to stop paying for features they never use?](https://www.g2.com/discussions/connectwise-psa-vs-autotask-vs-halopsa-for-an-msp-with-around-20-technicians-that-wants-to-stop-paying-for-features-they-never-use)[Which jobsite management tools see the strongest adoption among project managers and engineers coordinating field and office teams?](https://www.g2.com/discussions/which-jobsite-management-tools-see-the-strongest-adoption-among-project-managers-and-engineers-coordinating-field-and-office-teams) [Show MoreShow Less](javascript:void(0);)