--- title: MiVoice Business Reviews meta\_title: 'MiVoice Business Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 137 reviews by the users' company size, role or industry to find out how MiVoice Business works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 137 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # MiVoice Business Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by MiVoice Business but has limited features. Are you part of the MiVoice Business team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! The MiVoice Business phone system is designed to meet the needs of businesses from 5 to 65,000 users, whether they have a single site or multi-site networks that span the globe. * * * Seller [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9) Discussions [MiVoice Business Community](https://www.g2.com/products/mivoice-business/discuss) Solution Type Best-of-Breed Overview by Angela Wood Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 24 months [ View More Pricing Information ](https://www.g2.com/products/mivoice-business/pricing) ## Top-Rated Alternatives [ ![3CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "3CX") 3CX 4.4/5(547) ](https://www.g2.com/products/3cx/reviews) [ ![Nextiva](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nextiva") Nextiva 4.5/5(3,619) ](https://www.g2.com/products/nextiva/reviews) [ ![GoTo Connect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "GoTo Connect") GoTo Connect 4.4/5(1,415) ](https://www.g2.com/products/goto-connect/reviews) [ View All Alternatives ](https://www.g2.com/products/mivoice-business/competitors/alternatives) ## User Insights Average based on 137 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) MS Mic S. Carrier Sales Mid-Market (51-1000 emp.) 12/28/2018 "MiCollab" 5/5 What do you like best about MiVoice Business? I love that you can quick dial by highlighting a number and pushing a button. Makes life so easy! Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? Not much to dislike. Its actually a very smooth tool for us to use. Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? Solving the ability to reach teammates quickly by simply typing in their names. It makes it easier to get a hold of them so we don't have to memorize everyone's extensions. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Mid-Market (51-1000 emp.) 10/29/2018 "Useful phone/web based system" 3.5/5 What do you like best about MiVoice Business? I like that I can use the service across multiple platforms. It allows flexibility in an ever-changing environment. I can use the service on my cell phone, computer and landline handset. Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? There are a few hiccups in the system that I have run into when trying to communicate with others within my organization. Mitel has a little ways to go when it comes to seamless communication. Review collected by and hosted on G2.com. Recommendations to others considering MiVoice Business: I think this system is a beneficial step towards streamlinging communication, especially when working remotely. Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? This system has helped tremendously with working remotely. If I need to be out of the office, this system helps to solve problems that used to arise with our old system. I am able to stay in touch with the office and not miss important calls/messages. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 1/11/2019 "Beginner" 4.5/5 What do you like best about MiVoice Business? I enjoy being able to see my missed, incoming, and outgoing calls. Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? I am unable to chat. It says I'm offline. They had someone come look at it and it still does not work. Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? I able to keep track of who's calling me and who I need to call back. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Tirthak P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tirthak P.") TP Tirthak P. Founder & CEO Small-Business (50 or fewer emp.) 6/7/2018 "Best quality support which I have ever received !!" 5/5 What do you like best about MiVoice Business? Mi support is a quality team which help user and customer to do their best with their products. If they feel any difficulty ... They can contact anytime ... 24/7 without any hesitation... Mi is good for its product as well as best support for its product too. So from my side justo ahead for it. This is the company which will never avoid or ignopre you. They will be with you untill your problem is not sorted out. Best of luck !! Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? Actually there is a small dislike. If Mi can help 24 /7 email support they should start chat support so that any urgent customer can get help easily. Otherwise the services are best ... No other losing of hating... I love them .. !! Review collected by and hosted on G2.com. Recommendations to others considering MiVoice Business: Yes I will recommend it to the fullest to each and every Mi user .. Mi contact support will not let you down .. you will feel higher and higher with it. So from my side go head with the best experience .. ;) Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? We at our company uses Mi as our main product. Everybody uses Mi and get access to Mi help centre with vet ease. Benefits are a lot to say but better if we personally explore them with a great love and dedication. ... If you are not aware hoy to access you can just search it on Google and first result will redirect ot Mi contact centre. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness") UH Verified User in Health, Wellness and Fitness Mid-Market (51-1000 emp.) 10/29/2018 "Definitley something that can be used when needed" 3.5/5 What do you like best about MiVoice Business? Mitel is great for something things, and we use it in many different ways. I like the audio portion best as it’s simple and gets the job done in quick communication. Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? Technology always has its glitches which is frustrating. Sometimes it won’t always connect from those instances but overall we are normally able to correct it. Review collected by and hosted on G2.com. Recommendations to others considering MiVoice Business: I think its important in any technology application to always keep abreast troubleshooting for glitches. In a communication world things need to be able to be streamlined without fault which can definitely be hard as things well.. glitch. Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? We use this to communicate with other companies, vendors, even families. Technology has come a long way and has made communication easier. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Architecture & Planning](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Architecture & Planning") UA Verified User in Architecture & Planning Mid-Market (51-1000 emp.) 3/14/2019 "Essential workplace tool" 5/5 What do you like best about MiVoice Business? Easy to use office chat and audio for our office- 100 staff, share files and texts as well Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? Sharing links, call history and the interface- not great Review collected by and hosted on G2.com. Recommendations to others considering MiVoice Business: It is easy to use - instant file transfer- images, text, links. Not very creative interface but works smoothly Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? Internal communication Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 8/17/2018 "24/7 support" 4.5/5 What do you like best about MiVoice Business? I like that I know when I call the contact support center I will always speak to a person. I get he help that I need to get back to work. Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? The startup of it. I does take a while to log me in when I start my computer in the morning. Also sometimes I am unable t log in at all so it leads me to call support for help Review collected by and hosted on G2.com. Recommendations to others considering MiVoice Business: I recommend it for a large company, but not for personal consumer use. Don't get me wrong its great, but with the support from a large company your better off using it through them than on your own. Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? just giving support the issues that we have and for them to better help trouble shoot it. I have realized once I do get get help, the issue is resolved. but it shouldn't have to be like that. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Small-Business (50 or fewer emp.) 10/29/2018 "Mitel MiCollab is a great communication program" 4/5 What do you like best about MiVoice Business? I like that I can stay in touch with coworkers from all over the country in real time without having to pick up the phone, or use Mitel to contact them via phone without memorizing extensions or keeping an extensive phonebook. Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? nothing. I think it's a good program and am happy. Review collected by and hosted on G2.com. Recommendations to others considering MiVoice Business: Get it. It's a great IM tool. Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? I use it for communication between offices and between companies. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Erik J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Erik J.") EJ Erik J. Director of Sales and Operations Insurance Small-Business (50 or fewer emp.) 12/22/2017 "Easy to use, but can be cumbersome to set up!" 4/5 What do you like best about MiVoice Business? Call handling features allows you to push and configure where you want your extension or DID directed to very easily. Creation of new statuses for quick changing of call routing helps a lot! Once set up it is easy to use but can be frustrating when you get a new phone or if your phone crashes. Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? Cell phone app - it does not push the instant messages as well as it should. It would be nice to see the instant messages that are on the computer also appear on the phone app. Even when switching the desktop app to send to mobile - they still don't appear on the mobile app. If you don't have the mobile app open it wont ring through the mobile app. The mobile app still needs a lot of addressing. Also - would be nice if the desktop app allowed faxing and sms texting through it, competitors have had this for years unless its our org that does not have it yet. Also the set up of the mobile app is not user friendly at all - if you get a new phone or have to do a hard reset on your phone you have to go through an entire process to get it re-deployed on your phone. It can literally take days to get this done. Would be nice if you could just login using your credentials like every other phone software out there! Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? We provide management services to other companies so being able to tenant the softphones has solved a big problem for us. We were having to purchase hard phones for every user when most just needed the app on the phone or desktop for call center type of work. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Amir K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amir K.") AK Amir K. Chief of Staff Market Research Mid-Market (51-1000 emp.) 7/17/2018 "Mitel MiCollab" 3/5 What do you like best about MiVoice Business? The software is basic, easy for end users, and easy to administer. Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? The basic nature of the software does not allow for more advanced features. The App needs significant improvement. Review collected by and hosted on G2.com. Recommendations to others considering MiVoice Business: This is great if you need a basic tool paired with your Mitel telephony setup. If you are looking for something more robust, consider join.me or ZOOM. Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? We need a seamless, cross-company collaborative tool that can be used both internally and externally. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about MiVoice Business? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about MiVoice Business ](https://www.g2.com/products/mivoice-business/discussions/new) GU Guest User What is MiVoice Business used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-mivoice-business-used-for) GU Guest User What is MiVoice Connect used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-mivoice-connect-used-for) [ View all Discussions ](https://www.g2.com/products/mivoice-business/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 24 months ### Average Discount 14% [ View More Pricing Information ](https://www.g2.com/products/mivoice-business/pricing) MiVoice Business Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d2b18e0665aa8da4fdf65b95c0bca4f1/mitel.png "Product Avatar Image") Mitel 3.8/5(235) [ Compare Now ](https://www.g2.com/compare/mivoice-business-vs-mitel) ##### ##### MiVoice Business Features Basic Communication Phone Calls Video Calls Instant Messaging Advanced Features Hold Music Automated Attendants VOiP Number Access Software Pairing Browser Extension Individual Download [ View More Features ](https://www.g2.com/products/mivoice-business/features) ##### Categories on G2 [VoIP Providers](https://www.g2.com/categories/voip-providers)[Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) ##### Explore More [What native advertising platforms work best for a B2B SaaS company trying to generate quality leads through content-style ads rather than banner display?](https://www.g2.com/discussions/what-native-advertising-platforms-work-best-for-a-b2b-saas-company-trying-to-generate-quality-leads-through-content-style-ads-rather-than-banner-display)[As a performance marketer, which paid search intelligence tool gives the most reliable CPC and search volume estimates that you can actually base bidding decisions on?](https://www.g2.com/discussions/as-a-performance-marketer-which-paid-search-intelligence-tool-gives-the-most-reliable-cpc-and-search-volume-estimates-that-you-can-actually-base-bidding-decisions-on)[What decision making software do executive assistants and operations leads at technology companies actually trust based on long-term use rather than demo-day impressions?](https://www.g2.com/discussions/what-decision-making-software-do-executive-assistants-and-operations-leads-at-technology-companies-actually-trust-based-on-long-term-use-rather-than-demo-day-impressions) [Top tools for automating new client workflows](https://www.g2.com/discussions/top-tools-for-automating-new-client-workflows)[ConnectWise PSA vs Autotask vs HaloPSA for an MSP with around 20 technicians that wants to stop paying for features they never use?](https://www.g2.com/discussions/connectwise-psa-vs-autotask-vs-halopsa-for-an-msp-with-around-20-technicians-that-wants-to-stop-paying-for-features-they-never-use)[Which jobsite management tools see the strongest adoption among project managers and engineers coordinating field and office teams?](https://www.g2.com/discussions/which-jobsite-management-tools-see-the-strongest-adoption-among-project-managers-and-engineers-coordinating-field-and-office-teams) [Show MoreShow Less](javascript:void(0);)