--- title: MiVoice Business Reviews meta\_title: 'MiVoice Business Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 137 reviews by the users' company size, role or industry to find out how MiVoice Business works for a business like yours. aggregate\_rating: rating\_value: 4.1 review\_count: 137 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # MiVoice Business Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by MiVoice Business but has limited features. Are you part of the MiVoice Business team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! The MiVoice Business phone system is designed to meet the needs of businesses from 5 to 65,000 users, whether they have a single site or multi-site networks that span the globe. * * * Seller [Mitel Networks](https://www.g2.com/sellers/mitel-networks-01d2c63e-d7d9-47b7-9278-bf4db28c95a9) Discussions [MiVoice Business Community](https://www.g2.com/products/mivoice-business/discuss) Solution Type Best-of-Breed Overview by Angela Wood Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 24 months [ View More Pricing Information ](https://www.g2.com/products/mivoice-business/pricing) ## Top-Rated Alternatives [ ![3CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "3CX") 3CX 4.4/5(547) ](https://www.g2.com/products/3cx/reviews) [ ![Nextiva](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nextiva") Nextiva 4.5/5(3,619) ](https://www.g2.com/products/nextiva/reviews) [ ![GoTo Connect](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "GoTo Connect") GoTo Connect 4.4/5(1,415) ](https://www.g2.com/products/goto-connect/reviews) [ View All Alternatives ](https://www.g2.com/products/mivoice-business/competitors/alternatives) ## User Insights Average based on 137 real user reviews. Implementation Time 2 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) TY Tom Y. Tom Young Enterprise (\> 1000 emp.) 4/20/2019 "Good service for the price, but not perfect quality" 3.5/5 What do you like best about MiVoice Business? MiCollab makes it easy to see who called, gather messages, and communicate with people I know that use MiCollab as well as those that do not. Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? The quality of the call is sometimes lackluster, and sometimes figuring out the privacy parts of the product take time. Review collected by and hosted on G2.com. Recommendations to others considering MiVoice Business: Make sure you actually need it and that you've considered the more expensive and less expensive options. Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? The product is used for tracking communication with clients and colleagues. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") CU Verified User in Utilities Mid-Market (51-1000 emp.) 8/16/2019 "MiCollab audio web video" 4.5/5 What do you like best about MiVoice Business? Love how easy it is to manage and maintain the system, lots of flexibility Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? Support is lacking when we need it sometimes, always wants to charge for changes Review collected by and hosted on G2.com. Recommendations to others considering MiVoice Business: Get third party support if possible Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? Communications, UCA between users Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Government Relations](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Relations") UG Verified User in Government Relations Enterprise (\> 1000 emp.) 2/1/2019 "Multi point audio conference or audio chat" 4/5 What do you like best about MiVoice Business? Clear audio quality. Web based collaboration tool and it is very easy to connect via audio with internal partners (directory is clear). One could also use features such as uploading files or recording conversation. Also useful that I can see online status of all my contacts in directory. Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? Calling external stakeholders is more challenging if the other party does not use the software. I find this most effective tool amongst colleagues who have easy access to micollab Review collected by and hosted on G2.com. Recommendations to others considering MiVoice Business: Extremely convenient for big businesses to have as audio features can be used among multiple users at once. Collaboration starts with communication Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? Allows smooth and convenient conversation and collaboration with colleagues. Also can upload and download files or record conversation too Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite JH Jason H. Administrative Assistant Education Management Mid-Market (51-1000 emp.) 10/30/2018 "Simple But Effective" 5/5 What do you like best about MiVoice Business? Ease of access and simple navigation make it easy to find and interact with the person or people I need. Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? With staff turnover the contact details can easily become out of date and confusing as users do not update their own info. Review collected by and hosted on G2.com. Recommendations to others considering MiVoice Business: It's a simple way to achieve basic functionality in a more user friendly way than a simple contact list on Google or a similar platform. Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? Coworkers are more able to collaborate and share knowledge between departments to coordinate efforts for events and day-to-day emergencies that may arise. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") UU Verified User in Utilities Mid-Market (51-1000 emp.) 6/25/2019 "MiContact Center" 4/5 What do you like best about MiVoice Business? Let’s us run reports on our member service reps and see how they are doing on the phone Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? Support sometimes an issue getting in touch with when you need to. Review collected by and hosted on G2.com. Recommendations to others considering MiVoice Business: Get support Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? Running reports on phone useage in queues Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Mid-Market (51-1000 emp.) 1/18/2019 "Much more robust program than I realized" 4/5 What do you like best about MiVoice Business? Mitel can do so much more than just manage my phone. I'm very impressed by its functionality Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? I need it to talk to me and remind me more. I need intergration with outlook to be a bit more seamless Review collected by and hosted on G2.com. Recommendations to others considering MiVoice Business: I just am much more impressed with this product than I thought i would be. Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? Web training,, being in touch with other staff members, being able to have my office phone ring to my cell without issue Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") UU Verified User in Utilities Mid-Market (51-1000 emp.) 6/20/2019 "Micontact center" 4.5/5 What do you like best about MiVoice Business? Able to get reports on users on how they do their calls throughout the day Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? Support sometimes takes awhile to get in touch with Review collected by and hosted on G2.com. Recommendations to others considering MiVoice Business: Get good support Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? Reports for phone queues Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 10/19/2018 "Hesitant at first, now happy we switched" 5/5 What do you like best about MiVoice Business? So far I've used only for web/video conferencing. I like that after starting the session, as the host you immediately have access to a log of those people that have signed onto the web portion and those who have called in to the audio portion. I find it to be very user friendly and it's easy to have private chats within the session, and to share your desktop. I also like that it's easy to integrate with Outlook and I can create both the web conferencing session and the outlook invite in one. Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? Only thing that hasn't worked well for us is the use of the software whiled logged onto VPN. However, I still don't know if this is an internal issue within our network, or just something that happens when using this software. Review collected by and hosted on G2.com. Recommendations to others considering MiVoice Business: Definitely give it a try. From my perspective this feels more up to date and less clunky than our previous software. Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? We have MiCollab for phone, and we were also paying for separate software for Web/video conferencing. That other software worked ok, but definitely left a lot to be desired. At some point we discovered that the account we already had with MiCollab also came with web/video conferencing, and we are now saving money thanks to MiCollab! Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Executive Office](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Executive Office") UE Verified User in Executive Office Small-Business (50 or fewer emp.) 10/18/2018 "Great phone system for multiple office environment..." 4/5 What do you like best about MiVoice Business? I like that the Mitel Micollab allows us to do so many things. We can set up recurring or individual conference calls, we can use the chat (instant messanger) function, or we have regular VOIP phone service. It works great and is easy to use. I did not do the IT portion of the setup, but I am the person who sets up the phones and systems for new users, and the setup is simple - just plug it in!! User instructions are quite easy for staff to follow when it comes to voicemail, messaging, etc. and the actual hard copy guide has step by step instructions you can just pass on. Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? The three way calling feature is a little difficult, so to combat that we use the conference call setup, and that way it allows for others to join as needed with the conference code. Review collected by and hosted on G2.com. Recommendations to others considering MiVoice Business: I recommend this software for anyone with multiple offices that want streamlined uninterrupted communication services - from VOIP to chat to conference calls. Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? We are able to collaborate without moving from our space. The chat/instant messenger function is especially awesome because you can transfer files through it, set up calls, record, etc. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Verified User in Industrial Automation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Industrial Automation") AI Verified User in Industrial Automation Small-Business (50 or fewer emp.) 10/30/2018 "Complex and Poor Customer Support" 0.5/5 What do you like best about MiVoice Business? The softphone app is a very handy feature as I spend a lot of time away from my desk. Review collected by and hosted on G2.com. What do you dislike about MiVoice Business? This is the most complicated phone system that could possibly exist. The phones themselves are very complicated to set up and use plus the online portal is essentially useless you also pay for tech support. It has taken over a month for them to simply help me monify our call tree and add on-hold music with a message. The on-hold music still has not been implimented. Review collected by and hosted on G2.com. Recommendations to others considering MiVoice Business: My advice is to use a different service altogether. Don't waste your time and energy being frustrated with Mitel. Review collected by and hosted on G2.com. What problems is MiVoice Business solving and how is that benefiting you? It is supposed to be a simple call tree phone system that can be managed in-house however that is very much not the case and our company has not benefited from using it. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Questions about MiVoice Business? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about MiVoice Business ](https://www.g2.com/products/mivoice-business/discussions/new) GU Guest User What is MiVoice Business used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-mivoice-business-used-for) GU Guest User What is MiVoice Connect used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-mivoice-connect-used-for) [ View all Discussions ](https://www.g2.com/products/mivoice-business/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 2 months ### Return on Investment 24 months ### Average Discount 14% [ View More Pricing Information ](https://www.g2.com/products/mivoice-business/pricing) MiVoice Business Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d2b18e0665aa8da4fdf65b95c0bca4f1/mitel.png "Product Avatar Image") Mitel 3.8/5(235) [ Compare Now ](https://www.g2.com/compare/mivoice-business-vs-mitel) ##### ##### MiVoice Business Features Basic Communication Phone Calls Video Calls Instant Messaging Advanced Features Hold Music Automated Attendants VOiP Number Access Software Pairing Browser Extension Individual Download [ View More Features ](https://www.g2.com/products/mivoice-business/features) ##### Categories on G2 [VoIP Providers](https://www.g2.com/categories/voip-providers)[Cloud PBX Platforms](https://www.g2.com/categories/cloud-pbx-platforms) ##### Explore More [Best data science platform for small business](https://www.g2.com/discussions/what-s-the-best-data-science-platform-for-small-business)[What's the best virtual desktop infrastructure (VDI) for teams needing strong mobile capabilities and real-time performance?](https://www.g2.com/discussions/what-s-the-best-virtual-desktop-infrastructure-vdi-for-teams-needing-strong-mobile-capabilities-and-real-time-performance)[Best app development software for rapid prototyping](https://www.g2.com/discussions/best-app-development-software-for-rapid-prototyping) [What are the best Google Workspace academic software options for mid-market companies needing fast rollout without extensive IT overhead?](https://www.g2.com/discussions/what-are-the-best-google-workspace-academic-software-options-for-mid-market-companies-needing-fast-rollout-without-extensive-it-overhead)[Leading accounts receivable software for financial services](https://www.g2.com/discussions/leading-accounts-receivable-software-for-financial-services)[Which scientific data management systems include integrated laboratory notebook features for enterprise buyers assessing total cost of ownership?](https://www.g2.com/discussions/which-scientific-data-management-systems-include-integrated-laboratory-notebook-features-for-enterprise-buyers-assessing-total-cost-of-ownership%20) [Show MoreShow Less](javascript:void(0);)