--- title: MiVoice Business Reviews meta_title: 'MiVoice Business Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 137 reviews by the users' company size, role or industry to find out how MiVoice Business works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 137 scale: '5' date_modified: '2026-08-10' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # MiVoice Business Reviews **Vendor:** Mitel Networks **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.1/5.0 **Total Reviews:** 137 ## About MiVoice Business The MiVoice Business phone system is designed to meet the needs of businesses from 5 to 65,000 users, whether they have a single site or multi-site networks that span the globe. ## MiVoice Business Reviews ### 1. interesting concept -- rarely use it **Rating:** 2.0/5.0 stars **Reviewed by:** Sammy F. | Burt’s Bees Innovation Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2019 **What do you like best about MiVoice Business?** This seems like a good way to set a status and IM people within an organization. **What do you dislike about MiVoice Business?** Overall this system was kind of intimidating to set-up so I just don't use it. I'd much prefer to just use slack. **What problems is MiVoice Business solving and how is that benefiting you?** Setting statuses / away messages / and internal / external coms ### 2. Mitel MiCollab **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2018 **What do you like best about MiVoice Business?** Ease of use to make internal phone calls. Caller ID available. **What do you dislike about MiVoice Business?** Did not satisfy needs to written internal communication. Customization and reach were not there either. **Recommendations to others considering MiVoice Business:** Review what kind of communication you need it for. If you need to be able to add attachments, gifs, or emojis to messaging, then it is not as flexible as other programs. Good for easy phone communication, however. **What problems is MiVoice Business solving and how is that benefiting you?** Internal communications. ### 3. Outdated / unreliable **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2017 **What do you like best about MiVoice Business?** Easy way to connect with everyone at work. It also connects with the phone, adding to convenience. **What do you dislike about MiVoice Business?** User interface is outdated and the program can be spotty after accessing it remotely. **What problems is MiVoice Business solving and how is that benefiting you?** Saves a lot of time. ### 4. Shoretel, the phone system that keeps taking money out of your pocket. **Rating:** 1.5/5.0 stars **Reviewed by:** Varqa K. | IT Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2017 **What do you like best about MiVoice Business?** The ease of us of the dialer itself isn't bad. **What do you dislike about MiVoice Business?** The licensing aspect of their product. There is a separate license for almost everything. **Recommendations to others considering MiVoice Business:** Avoid them. **What problems is MiVoice Business solving and how is that benefiting you?** We needed a phone system. We are not solving much when it comes to this system. ## MiVoice Business Discussions - [What is MiVoice Business used for?](https://www.g2.com/discussions/what-is-mivoice-business-used-for) - [What is MiVoice Connect used for?](https://www.g2.com/discussions/what-is-mivoice-connect-used-for) - [E](https://www.g2.com/discussions/mivoice-business-e) - 1 upvote - [View MiVoice Business pricing details and edition comparison](https://www.g2.com/products/mivoice-business/reviews?filters%5Bnps_score%5D%5B%5D=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+13%3A22%3A52+-0500&secure%5Bsession_id%5D=fd769eca-f7d8-49d5-8793-7cfdcabe55b2&secure%5Btoken%5D=27d611c480039269feb9cb5e0779f0b1130e61fb49121b675c20f1765809c365&format=llm_user) ## MiVoice Business Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration - Call List Management - Fax Management **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Additional Functionality** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription ## Top MiVoice Business Alternatives - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,582 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews)