# Best Utilities’ Customer Information System (CIS) *By [Neya Kumaresan](https://research.g2.com/insights/author/neya-kumaresan)* The new generation of utilities’ customer information system (CIS) delivers more agile CIS, as opposed to legacy CIS, to better meet the needs of the modern consumer, optimize customer relationships, and provide flexible billing and invoicing capabilities. To qualify for inclusion in the Utilities (CIS) category, a product must: - Track customer use of electric, water, or gas - Gather customer information - Address utility meter-to-cash (M2C) processes - Offer customizable, or easy-to-update, means of collecting payment ## Category Overview **Total Products under this Category:** 90 ## Trust & Credibility Stats **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 0+ Authentic Reviews - 90+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Best Utilities’ Customer Information System (CIS) At A Glance - **Best Free Software:** [SMART360](https://www.g2.com/products/smart360/reviews) ## Top-Rated Products (Ranked by G2 Score) ### 1. [Oracle Utilities Customer Care and Billing Solutions](https://www.g2.com/products/oracle-utilities-customer-care-and-billing-solutions/reviews) Serve all your customers with an integrated platform from meter to customer. Available on premises and in the cloud, our powerful solutions help you deliver service excellence, reduce cost-to-serve, and prepare for change **Average Rating:** 4.6/5.0 **Total Reviews:** 15 **Seller Details:** - **Seller:** [Oracle](https://www.g2.com/sellers/oracle) - **Year Founded:** 1977 - **HQ Location:** Austin, TX - **Twitter:** @Oracle (827,868 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1028/ (199,301 employees on LinkedIn®) - **Ownership:** NYSE:ORCL **Reviewer Demographics:** - **Top Industries:** Utilities - **Company Size:** 53% Mid-Market, 33% Enterprise ### 2. [Smartflex](https://www.g2.com/products/smartflex/reviews) Smartflex is Open’s all-in-one cloud-based Customer Information System (CIS) and billing platform for electric, gas, and water utilities. At its core it delivers powerful CIS capabilities complemented by integrated modules for Meter Data Management, Mobile Workforce Solutions and a Customer Self-Service Portal. This unified platform manages the entire customer lifecycle from meter reading and billing to customer service and collections while offering high configurability, AI-driven insights and seamless integration with digital channels. Always up to date through continuous SaaS delivery, Smartflex helps utilities improve efficiency, reduce costs and deliver exceptional customer experiences. **Average Rating:** 4.8/5.0 **Total Reviews:** 15 **Seller Details:** - **Seller:** [Open Intelligence](https://www.g2.com/sellers/open-intelligence) - **Year Founded:** 1987 - **HQ Location:** Coral Gables, Florida - **Twitter:** @OpenIntlco (1,193 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2292873/ (399 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Telecommunications - **Company Size:** 73% Enterprise, 27% Mid-Market #### Pros & Cons **Pros:** - Efficiency (9 reviews) - Ease of Use (5 reviews) - Features (5 reviews) - Productivity Improvement (5 reviews) - Solutions (5 reviews) **Cons:** - Integration Issues (2 reviews) - Performance Issues (2 reviews) - Slow Performance (2 reviews) - Complexity (1 reviews) - Lack of Knowledge (1 reviews) ### 3. [Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud)](https://www.g2.com/products/agentforce-energy-and-utilities-formerly-salesforce-energy-and-utilities-cloud/reviews) Salesforce Energy and Utilities Cloud provides an enterprise-grade contact center and digital transformation platform, including advanced pricing, sales, and offer management for both your B2B and B2C business. With Vlocity, Energy & Utility companies are consolidating applications and platforms, reducing total cost of ownership, and creating groundbreaking customer and employee experiences. **Average Rating:** 4.8/5.0 **Total Reviews:** 4 **Seller Details:** - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce (581,471 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (88,363 employees on LinkedIn®) - **Ownership:** NYSE:CRM **Reviewer Demographics:** - **Company Size:** 75% Enterprise, 25% Small-Business ### 4. [PayIt](https://www.g2.com/products/payit-payit/reviews) PayIt is the leading digital payments and resident engagement platform for state and local government organizations across North America. Our SOC 2-certified, AWS government cloud-based solution helps agencies collect revenue faster, operate more efficiently, and improve the resident experience. With an intuitive, all-in-one platform, PayIt increases digital adoption, simplifies financial management, and provides real-time visibility into revenue collection. Seamless integrations with tax, utilities, courts, DMV, and other agency systems ensure easy implementation and improved operational efficiency, all with no upfront costs. Government agencies choose PayIt because its solution: (1) Increases digital adoption: A resident-friendly interface makes transactions simple, leading to higher participation and reduced delinquency; (2) Simplifies reconciliation: Automated reporting, real-time insights, and a centralized transaction hub replace time-consuming manual processes; (3) Easily integrates with existing agency systems, adapting to the agency business rules and financial workflows; (4) Drives long-term success: PayIt partners with agencies to maximize adoption, engagement, and operational impact, without costly change orders. **Average Rating:** 5.0/5.0 **Total Reviews:** 7 **Seller Details:** - **Seller:** [PayIt](https://www.g2.com/sellers/payit) - **HQ Location:** Kansas City, Missouri, United States - **Twitter:** @payitgov (830 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/payitgov (248 employees on LinkedIn®) **Reviewer Demographics:** - **Top Industries:** Government Administration - **Company Size:** 71% Mid-Market, 29% Enterprise ### 5. [SMART360](https://www.g2.com/products/smart360/reviews) Imagine managing your community’s electricity, gas, or water supply with outdated, cumbersome tools that feel like relics from the past. At Bynry, we are transforming how small and mid-sized utility companies operate with our innovative AI-driven SaaS platform, SMART360. Purpose-built for the evolving needs of modern utilities, SMART360 empowers water, electricity and gas providers to work faster, smarter, and more efficiently. By digitizing critical tasks—whether fixing leaks, monitoring meters, managing customer relationships, or overseeing vital infrastructure—it reduces operational costs, enhances customer satisfaction, and improves resource management. With SMART360, it’s not just about upgrading software; it’s about a future where neighborhoods are healthier, happier, and more environmentally resilient—because reliable utilities are the foundation of thriving communities. **Average Rating:** 5.0/5.0 **Total Reviews:** 3 **Seller Details:** - **Seller:** [Bynry](https://www.g2.com/sellers/bynry) - **Year Founded:** 2016 - **HQ Location:** Highlands, US - **LinkedIn® Page:** https://www.linkedin.com/company/bynry/ (51 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 67% Small-Business, 33% Enterprise ### 6. [TrueBill](https://www.g2.com/products/truebill/reviews) Our TrueBill utility billing software provides a browser-based CIS/Utility Billing solution based upon the most current Microsoft platforms. **Average Rating:** 3.7/5.0 **Total Reviews:** 3 **Seller Details:** - **Seller:** [TruePoint Solutions](https://www.g2.com/sellers/truepoint-solutions) - **Year Founded:** 2005 - **HQ Location:** Loomis CA 95650, US - **Twitter:** @TruePtSolutions (11 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/truepoint-solutions (43 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Small-Business ### 7. [HubCX](https://www.g2.com/products/hubcx/reviews) HubCX is a powerful tool for utilities focused on core business requirements for metering and revenue management, supporting B2B transactions, and complying with industry obligations. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **Seller Details:** - **Seller:** [Hansen Technologies](https://www.g2.com/sellers/hansen-technologies) - **Year Founded:** 1971 - **HQ Location:** Melbourne, AU - **Twitter:** @Hansen_Tech (600 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/14520 (1,691 employees on LinkedIn®) - **Ownership:** ASX: HSN **Reviewer Demographics:** - **Company Size:** 50% Enterprise, 50% Mid-Market ### 8. [Logics](https://www.g2.com/products/logics/reviews) Logics is a utility billing and financial solutions software company. **Average Rating:** 4.5/5.0 **Total Reviews:** 2 **Seller Details:** - **Seller:** [Logics Solutions](https://www.g2.com/sellers/logics-solutions) - **Year Founded:** 1972 - **HQ Location:** Northfield, New Jersey, United States - **LinkedIn® Page:** https://www.linkedin.com/company/edmundsgovtech/ (201 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Small-Business ### 9. [Oracle Utilities Opower Energy Efficiency](https://www.g2.com/products/oracle-utilities-opower-energy-efficiency/reviews) Create personalized, dynamic experiences that elevate customer satisfaction and boost program participation with Oracle Utilities Opower Energy Efficiency Cloud Service. **Average Rating:** 4.0/5.0 **Total Reviews:** 2 **Seller Details:** - **Seller:** [Oracle](https://www.g2.com/sellers/oracle) - **Year Founded:** 1977 - **HQ Location:** Austin, TX - **Twitter:** @Oracle (827,868 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1028/ (199,301 employees on LinkedIn®) - **Ownership:** NYSE:ORCL **Reviewer Demographics:** - **Company Size:** 100% Enterprise ### 10. [SAP Utilities Customer Engagement](https://www.g2.com/products/sap-utilities-customer-engagement/reviews) Drive profitability and customer loyalty by establishing a 360-degree view of customers and delivering personalized offers at each moment of the decision making process. Listen and interact with your customers in real time with relevant information, and translate individual experiences into satisfying end-to-end customer engagements. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **Seller Details:** - **Seller:** [SAP](https://www.g2.com/sellers/sap) - **Year Founded:** 1972 - **HQ Location:** Walldorf - **Twitter:** @SAP (297,246 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sap/ (141,341 employees on LinkedIn®) - **Ownership:** NYSE:SAP **Reviewer Demographics:** - **Company Size:** 50% Enterprise, 50% Small-Business ### 11. [ADG Utillity Billing System](https://www.g2.com/products/adg-utillity-billing-system/reviews) The software is scalable and used by organizations with as few as 10 employees to as many as 2,500. All software applications are located within a single point of access by using your choice of a web browser. **Average Rating:** 1.5/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [ADG](https://www.g2.com/sellers/adg) - **Year Founded:** 1983 - **HQ Location:** Greenwood Village, US - **LinkedIn® Page:** https://www.linkedin.com/company/american-data-group-inc (11 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Mid-Market ### 12. [BillMaster](https://www.g2.com/products/billmaster/reviews) BillMaster is a CIS, billing and management program which includes service orders, meter maintenance history and scheduling in addition to the CRM and billing process. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [Data West](https://www.g2.com/sellers/data-west) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Small-Business ### 13. [Customer Information System](https://www.g2.com/products/customer-information-system/reviews) Customer Information Systems' solution features a sophisticated and comprehensive Billing module, providing support for base rate charges, consumption readings, and demand reading. Billing for multiple services and locations can be consolidated into one bill or multiple bills (by service or location) as required. **Average Rating:** 3.5/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [Cayenta Canada](https://www.g2.com/sellers/cayenta-canada) - **Year Founded:** 1983 - **HQ Location:** Burnaby, CA - **Twitter:** @CayentaSoftware (130 Twitter followers) - **LinkedIn® Page:** http://www.linkedin.com/company/cayenta (132 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Small-Business ### 14. [Oracle Utilities Opower Digital Self Service](https://www.g2.com/products/oracle-utilities-opower-digital-self-service/reviews) Use Oracle Utilities Opower Digital Self Service Cloud Service to create world-class web and mobile experiences for your customers that motivate self-service. **Average Rating:** 4.0/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [Oracle](https://www.g2.com/sellers/oracle) - **Year Founded:** 1977 - **HQ Location:** Austin, TX - **Twitter:** @Oracle (827,868 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1028/ (199,301 employees on LinkedIn®) - **Ownership:** NYSE:ORCL **Reviewer Demographics:** - **Company Size:** 100% Small-Business ### 15. [PowerManager](https://www.g2.com/products/powermanager/reviews) PowerManager Plus is a user-friendly municipal utility and business software, including utility billing and other programs. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [NMPP Energy](https://www.g2.com/sellers/nmpp-energy) - **HQ Location:** Lincoln, Nebraska, United States - **LinkedIn® Page:** https://www.linkedin.com/company/nmpp-energy (63 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Mid-Market ### 16. [Ziptility](https://www.g2.com/products/ziptility/reviews) More than mapping. Ziptility is purpose-built software for utilities. Map assets, complete locates, work orders, customer requests, and maintenance with a single solution. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [Ziptility](https://www.g2.com/sellers/ziptility) - **Year Founded:** 2018 - **HQ Location:** Bloomington, US - **LinkedIn® Page:** https://www.linkedin.com/company/ziptility (9 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Small-Business ### 17. [Alliance Utility Management](https://www.g2.com/products/alliance-utility-management/reviews) Welcome to a customer information system designed for management of utility billing, accounts receivables and meters. **Seller Details:** - **Seller:** [United Systems & Software](https://www.g2.com/sellers/united-systems-software) - **Year Founded:** 1977 - **HQ Location:** Benton, US - **LinkedIn® Page:** https://www.linkedin.com/company/unitedsystems (63 employees on LinkedIn®) ### 18. [Ampstun](https://www.g2.com/products/ampstun/reviews) Our powerful Utility Management System provides a complete utility billing solution for your utility no matter the size. We welcome anyone from the smallest apartment complex or mobile home park to the largest of public utilities to let us show you our world class products and support. **Seller Details:** - **Seller:** [Utility Billing Software](https://www.g2.com/sellers/utility-billing-software) - **Year Founded:** 2014 - **HQ Location:** N/A - **LinkedIn® Page:** http://www.linkedin.com/company/ampstun-corporation (12 employees on LinkedIn®) ### 19. [ATS OpenOne](https://www.g2.com/products/ats-openone/reviews) ATS OpenOne: OPERATIONAL SOFTWARE FOR UTILITY SERVICES **Seller Details:** - **Seller:** [ATS](https://www.g2.com/sellers/ats) - **Year Founded:** 1976 - **HQ Location:** Atlanta, US - **LinkedIn® Page:** https://www.linkedin.com/company/meridiancoop/ (399 employees on LinkedIn®) ### 20. [Aurea Revenue Lifecycle Management](https://www.g2.com/products/aurea-revenue-lifecycle-management/reviews) The only solution for the retail energy industry that provides revenue and customer management capabilities throughout the entire customer relationship lifecycle. **Seller Details:** - **Seller:** [Aurea Software](https://www.g2.com/sellers/aurea-software) - **Year Founded:** 2012 - **HQ Location:** Austin, TX - **Twitter:** @AureaSoftware (483 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2923561/ (226 employees on LinkedIn®) ### 21. [Brillion](https://www.g2.com/products/brillion/reviews) Brillion is how utilities can finally turn every customer relationship into a true partnership. From better bill explanations to smarter program workflows, we make it easier to get everyone working together to meet your goals. **Average Rating:** 4.3/5.0 **Total Reviews:** 2 **Seller Details:** - **Seller:** [Brillion](https://www.g2.com/sellers/brillion) - **Year Founded:** 1993 - **HQ Location:** Atlanta, US - **Twitter:** @energyXsolution (308 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/choosebrillion/ (82 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 50% Mid-Market, 50% Small-Business ### 22. [Brook](https://www.g2.com/products/brook/reviews) Brook is a billing application for the companies supplying Water on metering basis. It handles both commercial and non-commercial sectors. **Seller Details:** - **Seller:** [Inkey Solutions](https://www.g2.com/sellers/inkey-solutions) - **Year Founded:** 2006 - **HQ Location:** Surat, IN - **LinkedIn® Page:** https://www.linkedin.com/company/222707 (82 employees on LinkedIn®) ### 23. [Caselle Utility Management](https://www.g2.com/products/caselle-utility-management/reviews) Caselle Utility Management offers a unique solution for all your specialized billing needs **Seller Details:** - **Seller:** [Dallas Data Systems](https://www.g2.com/sellers/dallas-data-systems-a7ea666c-04df-4177-9f9f-a34d6163d238) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 24. [CentralSquare Public Administration](https://www.g2.com/products/centralsquare-public-administration/reviews) CentralSquare Citizen Engagement encourages community involvement through an interactive and intuitive cloud-based platform that delivers easy self-service options. **Average Rating:** 5.0/5.0 **Total Reviews:** 1 **Seller Details:** - **Seller:** [CentralSquare Technologies](https://www.g2.com/sellers/centralsquare-technologies) - **HQ Location:** Lake Mary, US - **Twitter:** @CentralSqTech (744 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/centralsqtech/ (1,077 employees on LinkedIn®) **Reviewer Demographics:** - **Company Size:** 100% Mid-Market ### 25. [CIS Infinity](https://www.g2.com/products/cis-infinity/reviews) Infinity Customer Information Systems (CIS) is a modern, cloud-based customer information and billing software platform that is a core component of transforming your customer service and billing, customer experience, and field workforce management. - Anywhere Access: Infinity CIS Can be accessed virtually anytime, anywhere, and on any device. - Configurable: Customization with configurable tiles makes accessing key information easy and efficient. - Automation: Future-proof and improve business process efficiency with a robust automation and workflow engine. - Real-time: Get your data and self-service capabilities in real time. - Efficiency: Customer billing and field service process automation are streamlined for efficiency and OPEX reduction. - Latest Technology: 100% C#.NET7 and modern web technologies. - Upgrades included: Access to regular enhancements and features from over 150 utilities via Software as a Service model. - Ecosystem Integration: REST API makes integration simple and reliable and reduces costs. - Scripting Control: Eliminate customization and add-on costs with PowerShell. **Seller Details:** - **Seller:** [Advanced Utility Systems](https://www.g2.com/sellers/advanced-utility-systems) - **HQ Location:** Canada - **LinkedIn® Page:** https://www.linkedin.com/company/advanced-utility-systems/ (105 employees on LinkedIn®) ## Parent Category [Utilities Software](https://www.g2.com/categories/utilities)