Nicole W.
NW
Nicole W.
Customer Relations Operations Manager
Enterprise (> 1000 emp.)
"Instructions aren't very clear"
3.5/5
What do you like best about Mitratech TalentReef?

I like that applicants can handle everything all from one portal Review collected by and hosted on G2.com.

What do you dislike about Mitratech TalentReef?

Every single person that I've ever known to use talentReef has had issues logging in and ends up having to reset their password multiple times. The username usually ends up being the phone number but it doesn't seem to be clear to the person filling it out. Review collected by and hosted on G2.com.

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Enterprise (> 1000 emp.)
"Would not recommend!"
0/5
What do you like best about Mitratech TalentReef?

Ability to submit background checks and drug screens with ease. Review collected by and hosted on G2.com.

What do you dislike about Mitratech TalentReef?

Very clunky. Does not function well at all. Admins and managers are extremely limited in what they can do, i.e reset an employee's password, resend onboarding email, etc. Tech support is VERY poor!

UPDATE: I started this review last week, and am finishing it now. Tech support has gotten worse! They have a chat feature, however, they are not permitted to do anything, so you either have to call and wait for at least 1/2 or submit a support ticket which takes at least 24 hours to resolve! Review collected by and hosted on G2.com.

Angie B.
AB
Angie B.
Director of Human Resources
Mid-Market (51-1000 emp.)
"LOVE talentReef"
5/5
What do you like best about Mitratech TalentReef?

Easy to use and everything is easily accessible. Very user friendly. Review collected by and hosted on G2.com.

What do you dislike about Mitratech TalentReef?

I wish there were more tutorials on how to use some of the functions that I do not use on a daily basis. Review collected by and hosted on G2.com.

Verified User in Mining & Metals
AM
Verified User in Mining & Metals
Enterprise (> 1000 emp.)
"Does not meet expectations"
1.5/5
What do you like best about Mitratech TalentReef?

Ease of tracking, visibility of applications across multiple locations, Review collected by and hosted on G2.com.

What do you dislike about Mitratech TalentReef?

Not configurable or self-managed, required to submit a ticket to add a new position or location, system workflow glitch does not allow us to require work history or resume from applicants, unable to confirm rejection email was sent, unable to customize release codes, limited integration with assessment vendors, can only have one manager tied to a requisition to receive email notifications, does not support applicants out of country Review collected by and hosted on G2.com.

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Mid-Market (51-1000 emp.)
"Ease to see applicants, the on-boarding process can get sticky."
3/5
What do you like best about Mitratech TalentReef?

The applicant pool is easy to view and sort. Review collected by and hosted on G2.com.

What do you dislike about Mitratech TalentReef?

The on boarding paperwork. Talent reef sends it, and if it gets lost or if a mistake is made it can get complicated. There is no way for a business to resend paperwork. Review collected by and hosted on G2.com.

Verified User in Restaurants
AR
Verified User in Restaurants
Mid-Market (51-1000 emp.)
"There's better HR software out there"
2/5
What do you like best about Mitratech TalentReef?

It organizes applications in an easy manner Review collected by and hosted on G2.com.

What do you dislike about Mitratech TalentReef?

I wish there was more automated functions that happen when selecting applicant statuses. Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Verified User in Consumer Services
Mid-Market (51-1000 emp.)
"Employment processing"
4/5
What do you like best about Mitratech TalentReef?

One source for applying and filling out forms for employment. Review collected by and hosted on G2.com.

What do you dislike about Mitratech TalentReef?

Access to forms and applications a little sluggish. Review collected by and hosted on G2.com.

Verified User in Restaurants
AR
Verified User in Restaurants
Mid-Market (51-1000 emp.)
"No help when needed - Billing department needs help"
0/5
What do you like best about Mitratech TalentReef?

One central place to hold applicants and information.

Website is okay, but their help desk is sub-par. Bad on-boarding for my two companies. Review collected by and hosted on G2.com.

What do you dislike about Mitratech TalentReef?

Today I tried to hire an applicant. System now says I cannot without doing an background check. We've never had this request before. The system will not let me proceed. I can't hire this applicant without help. Their help desk doesn't work Saturdays. Their phone tree takes 4 minutes to navigate then tells me they are not open, try again later, then hangs up.

Their accounts receiving department keeps miss coding our payments then tells us we owe for bills we've already paid (not once, but multiple times).

Their on-boarding process was awful. Applicants either couldn't apply for one reason or another or when they did, were redirected to our competitor.

I'm left trying to pick up the pieces of a bad situation in a tough hiring environment.

I would recommend to any company to use a different system. Review collected by and hosted on G2.com.

Verified User in Food Production
UF
Verified User in Food Production
Mid-Market (51-1000 emp.)
"User and Mobile Friendly"
4.5/5
What do you like best about Mitratech TalentReef?

Mobile friendly makes things much easier due to the day and age, most people have smart phones and not computers. Therefore making it easier to obtain applicants. Review collected by and hosted on G2.com.

What do you dislike about Mitratech TalentReef?

Run into the some issues when the task freeze up or won’t let you move on to the next. A little frustrating when you have 20 applicants on site to apply and can’t keep a flow due to the system freezing. Review collected by and hosted on G2.com.

Verified User in Medical Practice
AM
Verified User in Medical Practice
Mid-Market (51-1000 emp.)
"Great value!"
4.5/5
What do you like best about Mitratech TalentReef?

Great value for the price! I like that many features are customizable and I can do this on my own, without the help of their account support. One of my main criteria for selecting an ATS was having integrated assessments, and talentReef has them at no extra charge.

Their customer service is great! I never had an issue: from the sales process, to implementation, to account support, everyone is always prompt, helpful, and friendly. Their sales & marketing team spent a lot of time answering all of my questions, and they kept in touch long after implementation to make sure all my needs are met. Review collected by and hosted on G2.com.

What do you dislike about Mitratech TalentReef?

I wish I could create new positions without having to contact Account Support. Review collected by and hosted on G2.com.