Verified User in Financial Services
EF
Verified User in Financial Services
Mid-Market (51-1000 emp.)
"HotDocs - Market leader of document automation"
5/5
What do you like best about Mitratech HotDocs?

HotDocs is very easy to use and saves us a lot of time. Very good ROI when using HotDocs Review collected by and hosted on G2.com.

What do you dislike about Mitratech HotDocs?

I wish the cost was a little less, but it's still well worth it. Review collected by and hosted on G2.com.

Verified User in Legal Services
AL
Verified User in Legal Services
Small-Business (50 or fewer emp.)
"Great Program, Implementation and Learning Curve is Steep"
2.5/5
What do you like best about Mitratech HotDocs?

The potential to make the drafting of documents less time consuming. Review collected by and hosted on G2.com.

What do you dislike about Mitratech HotDocs?

It takes a lot of work to achieve its potential. Review collected by and hosted on G2.com.

Verified User in Legal Services
EL
Verified User in Legal Services
Small-Business (50 or fewer emp.)
"Hotdocs works for us"
3.5/5
What do you like best about Mitratech HotDocs?

I like to quickly create documents using a template. I save a ton of time with Hotdocs. It also helps me avoid mistakes. Review collected by and hosted on G2.com.

What do you dislike about Mitratech HotDocs?

The cost. Also, it is not easy to program documents. Review collected by and hosted on G2.com.

Verified User in Legal Services
AL
Verified User in Legal Services
Mid-Market (51-1000 emp.)
"Great Company and product"
5/5
What do you like best about Mitratech HotDocs?

Saves our users time by automating even the most complex of contracts and legal documents. Review collected by and hosted on G2.com.

What do you dislike about Mitratech HotDocs?

Terminal server support - really should be a supported system. Review collected by and hosted on G2.com.

Daniel R.
DR
Daniel R.
Partner and Technical Director
Small-Business (50 or fewer emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Seamless integration"
5/5
What do you like best about Mitratech HotDocs?

API is well designed and easy to work with Review collected by and hosted on G2.com.

What do you dislike about Mitratech HotDocs?

We had issues with internationalization. Review collected by and hosted on G2.com.

Verified User in Legislative Office
AL
Verified User in Legislative Office
Small-Business (50 or fewer emp.)
"Great program! Couldn't do business without it!"
5/5
What do you like best about Mitratech HotDocs?

Having an easily searchable place to stuff many random documents and paperwork scan is essential! Review collected by and hosted on G2.com.

What do you dislike about Mitratech HotDocs?

Really can't think of any. Works great and users love it! Review collected by and hosted on G2.com.

Verified User in Information Technology and Services
AI
Verified User in Information Technology and Services
Small-Business (50 or fewer emp.)
"So much potential - but they ruined it when they sold the company......"
0.5/5
What do you like best about Mitratech HotDocs?

The ability to create an interview that generates an editable MS Word document. Review collected by and hosted on G2.com.

What do you dislike about Mitratech HotDocs?

The company was sold to Abacus that turned it from a nice functional program, into an experiment in "software as service." They changed the fundamentals of the program and now are on "version 1" which is full of bugs, cloud-based, often crashes- and they offer close to no support! The IT support staff is based in Europe, and the technical support center in San Diego is only a relay facility without any ability to fix any issues (which are rampant).

There is really no product support after the sale. The sales team itself was very crude, had only a minor understanding of the product, and was less than honest and truthful (which we found out months after the fact) - they padded the sale with all sorts of add-ons that we did not need apparently.

Also the training videos and materials are almost all OUTDATED and useless. Review collected by and hosted on G2.com.

Simon H.
SH
Simon H.
Principal Consultant
Entertainment
Small-Business (50 or fewer emp.)
"Super quick document template services. "
3.5/5
What do you like best about Mitratech HotDocs?

The catalogue is extensive, you can browse on your own (my preference) and the prices are pretty reasonable! Review collected by and hosted on G2.com.

What do you dislike about Mitratech HotDocs?

It isnt the same as working with a lawyer. You'll want to bring in your own lawyer for a look at the doc after you customize the biz terms. Review collected by and hosted on G2.com.

Verified User in Legal Services
AL
Verified User in Legal Services
Mid-Market (51-1000 emp.)
"Hotdocs is very flexible and has great functionalities."
4/5
What do you like best about Mitratech HotDocs?

Hotdocs has great testing and technical support. Review collected by and hosted on G2.com.

What do you dislike about Mitratech HotDocs?

The user interface for the interview can be tricky to set up sometimes. Review collected by and hosted on G2.com.

Verified User in Real Estate
AR
Verified User in Real Estate
Mid-Market (51-1000 emp.)
"Great product. But has a learning curve."
5/5
What do you like best about Mitratech HotDocs?

I appreciate the automation and the fact that it reduces errors in drafting. Review collected by and hosted on G2.com.

What do you dislike about Mitratech HotDocs?

Upfront learning curve. It also takes time to add all the placeholders. Review collected by and hosted on G2.com.