--- title: Mitratech Acuity ELM Essentials Reviews meta\_title: 'Mitratech Acuity ELM Essentials Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 111 reviews by the users' company size, role or industry to find out how Mitratech Acuity ELM Essentials works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 111 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Legal url: https://www.g2.com/categories/legal --- # Mitratech Acuity ELM Essentials Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Mitratech Acuity ELM Essentials but has limited features. Are you part of the Mitratech Acuity ELM Essentials team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Acuity ELM is the leading cloud-based legal spend management solution popular for legal operations at small and mid-sized organizations seeking an easy-to-use and quick-to-implement solution to optimize legal processes and reduce spend that can grow with you. Acuity is a truly collaborative and transparent solution for legal departments to have visibility during collaboration between internal and external counsel. The unique reporting and analytics of Acuity educates your team with the foundations of what you should be measuring to find your business goals, and how you can hit those outcomes. With a 25-year proven track record of client satisfaction for general counsel, attorneys, paralegals, and legal professionals, Acuity ELM allows your team to gain insights for better decision making, gain visibility and control over matter processes. The solutions below and many more to empower your teams: Save time with invoice reporting, where bills are audited before they're ready for review. -eBilling -Matter Management -Reporting & Analytics -Collaboration Tools -Legal Hold -Mass Tort Manager * * * Seller [Mitratech](https://www.g2.com/sellers/mitratech) Discussions [Mitratech Acuity ELM Essentials Community](https://www.g2.com/products/mitratech-acuity-elm-essentials/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Julia Delay Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 18 months [ View More Pricing Information ](https://www.g2.com/products/mitratech-acuity-elm-essentials/pricing) ## Top-Rated Alternatives [ ![Brightflag](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brightflag") Brightflag 4.6/5(203) ](https://www.g2.com/products/brightflag/reviews) [ ![Onit Enterprise Legal Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Onit Enterprise Legal Management") Onit Enterprise Legal Management 4.5/5(80) ](https://www.g2.com/products/onit-inc-onit-enterprise-legal-management/reviews) [ ![LexisNexis CounselLink](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LexisNexis CounselLink") LexisNexis CounselLink 3.8/5(16) ](https://www.g2.com/products/lexisnexis-counsellink/reviews) [ View All Alternatives ](https://www.g2.com/products/mitratech-acuity-elm-essentials/competitors/alternatives) ## User Insights Average based on 111 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Helena G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Helena G.") HG Helena G. Administrator Small-Business (50 or fewer emp.) 4/24/2019 "Elm Ease of Use" 4.5/5 What do you like best about Mitratech Acuity ELM Essentials? I like that the invoices get "pre-reviewed" and we are given the opportunity to correct any incorrect billing entries before submitting for approval. Review collected by and hosted on G2.com. What do you dislike about Mitratech Acuity ELM Essentials? Budgeting. Have to get the current budget put back in draft mode in order to make edits and submit for approval. Not enough notification emails. Review collected by and hosted on G2.com. What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you? Easy invoice submission, instant system review, opportunity to correct the "exceptions", quick review by claims handlers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite SE Stephanie E. Legal Assistant / Billing Admin Small-Business (50 or fewer emp.) 4/25/2019 "User friendly website." 3.5/5 What do you like best about Mitratech Acuity ELM Essentials? I like that the site is pretty easy to navigate and problem solve on my own. Review collected by and hosted on G2.com. What do you dislike about Mitratech Acuity ELM Essentials? Too much visibility to things you don't have access to. The third party adjusters flag too many entries for legal language they apparently need to learn or else they wouldn't flag as many entries as they do. Review collected by and hosted on G2.com. What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you? Keeping most invoices and payment data all in one place. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") UL Verified User in Legal Services Mid-Market (51-1000 emp.) 4/23/2019 "the system is very easy to understand, user friendly" 5/5 What do you like best about Mitratech Acuity ELM Essentials? Instead of just reject the invoices ot shows you the errors and you can amend the times. Review collected by and hosted on G2.com. What do you dislike about Mitratech Acuity ELM Essentials? There is an error with the ledes format so you need to enter the times one by one Review collected by and hosted on G2.com. Recommendations to others considering Mitratech Acuity ELM Essentials: It is a really user friendly Review collected by and hosted on G2.com. What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you? We are recieving the payment really quick and I am guessing that is easier for the people that approves the invoices it too Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") UL Verified User in Law Practice Mid-Market (51-1000 emp.) 4/23/2019 "Easy to use. A really good system for tracking cases" 5/5 What do you like best about Mitratech Acuity ELM Essentials? Ease of use. Very intuitive. Makes working on the cases fairly easy. And it is easy to teach to new attorneys. Review collected by and hosted on G2.com. What do you dislike about Mitratech Acuity ELM Essentials? Accidentally hitting an alert makes it disappear and you can't figure out what it was if you do so prematurely. Need to have a way to access alert history. Review collected by and hosted on G2.com. What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you? Makes working with the files easy. Information readily available. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite RW Ronald W. Attorney Small-Business (50 or fewer emp.) 4/25/2019 "Great Case Management" 5/5 What do you like best about Mitratech Acuity ELM Essentials? Feature showing related cases is very helpful. Details page is useful for quick case overview. Review collected by and hosted on G2.com. What do you dislike about Mitratech Acuity ELM Essentials? Downloading large claim files is time-consuming and cumbersome. Review collected by and hosted on G2.com. What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you? The software makes it easy to chronologically review a file and see what actions others have taken with regards to the file. The documents section allows for all of the documents to be viewable remotely. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite PH Peggy H. Legal Assistant Small-Business (50 or fewer emp.) 4/23/2019 "My Favorite E-Bill Software I Use in My Office" 5/5 What do you like best about Mitratech Acuity ELM Essentials? Customer Service is always available by phone or by chat online. I like the follow-up emails. Review collected by and hosted on G2.com. What do you dislike about Mitratech Acuity ELM Essentials? That the password is assigned by Acuity which is not convenient nor does it follow our company pattern. Review collected by and hosted on G2.com. What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you? We are billing electronically. The greatest benefit is that if I have any question it is resolved by phone with a real person. Review collected by and hosted on G2.com. Show More Response from Robin Hill of Mitratech Acuity ELM... [Editedit](https://www.g2.com/survey_responses/mitratech-acuity-elm-essentials-review-2144385/official_response/edit) Hi Peggy, Thanks so much for providing a review! You can definitely change your password. Please reach out to our support team - they'll be happy to walk you through the process. Thanks again! Validated ReviewerIncentivizedSource: Seller invite BG Bruno G. Billing Manager Mid-Market (51-1000 emp.) 4/26/2019 "very user friendly" 4.5/5 What do you like best about Mitratech Acuity ELM Essentials? the best about acuity is the easiness of use and the communication tools with client. The quickness of the responses from the support during the first use are also worth mentioning. The overall aspect of the website is also great. Review collected by and hosted on G2.com. What do you dislike about Mitratech Acuity ELM Essentials? the particular level of detail on the invoicing Review collected by and hosted on G2.com. Recommendations to others considering Mitratech Acuity ELM Essentials: I higly recomend Acuity. Review collected by and hosted on G2.com. What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you? e-Billing Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") UL Verified User in Law Practice Mid-Market (51-1000 emp.) 4/25/2019 "Fairly New User" 3.5/5 What do you like best about Mitratech Acuity ELM Essentials? Ease of use and instant communication with the client. Review collected by and hosted on G2.com. What do you dislike about Mitratech Acuity ELM Essentials? Cant file multiple documents in the same matter without having to go back to home screen and re-select the matter again. Or if you actually can, that feature is not easily recognizable. Review collected by and hosted on G2.com. What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you? Its a way to send all documents and communication to the client. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite CB Connie B. Administrative Assistant Small-Business (50 or fewer emp.) 4/24/2019 "Uploading invoices for law firm" 2.5/5 What do you like best about Mitratech Acuity ELM Essentials? It enables faster processing of invoices Review collected by and hosted on G2.com. What do you dislike about Mitratech Acuity ELM Essentials? I wish there were not so many things I have to change in LEDES in order to have the invoice accepted on the site. Review collected by and hosted on G2.com. Recommendations to others considering Mitratech Acuity ELM Essentials: None - be patient Review collected by and hosted on G2.com. What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you? no business problems, it is just time consuming making all of the changes based on the different carrier requirements - I cannot provide a screenshot for some reason - login is cbenn Review collected by and hosted on G2.com. Show More Response from Robin Hill of Mitratech Acuity ELM... [Editedit](https://www.g2.com/survey_responses/mitratech-acuity-elm-essentials-review-2148811/official_response/edit) Hi Connie, Thanks so much for your feedback - we appreciate it! Did you know you can resolve billing exceptions directly in Acuity without having to revise and reupload your LEDES? We're happy to show you how. Please give us a call the next time you upload an invoice and we'll walk you through the process. Thanks again! Validated ReviewerIncentivizedSource: Seller invite LP Luis P. Partner Small-Business (50 or fewer emp.) 4/23/2019 "surprisingly easy to use" 4/5 What do you like best about Mitratech Acuity ELM Essentials? My communications with my client are segregated in one spot and I can keep track of all prior postings . Review collected by and hosted on G2.com. What do you dislike about Mitratech Acuity ELM Essentials? It took a while to get used to not going to my general emails to communicate with the client. Review collected by and hosted on G2.com. What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you? Easier and quicker replies from the client and from us. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Questions about Mitratech Acuity ELM Essentials? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Mitratech Acuity ELM Essentials ](https://www.g2.com/products/mitratech-acuity-elm-essentials/discussions/new) GU Guest User What are the benefits and challenges of using Acuity ELM for enterprise legal management? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-acuity-elm-for-enterprise-legal-management) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity almost 5 years ago Is Acuity ELM a startup? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/acuity-elm-history) [ View all Discussions ](https://www.g2.com/products/mitratech-acuity-elm-essentials/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 18 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/mitratech-acuity-elm-essentials/pricing) Mitratech Acuity ELM Essentials Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b1dadde1b33c8f7bddcce788bfcc6cf6/brightflag.png "Product Avatar Image") Brightflag 4.6/5(203) [ Compare Now ](https://www.g2.com/compare/brightflag-vs-mitratech-acuity-elm-essentials) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_aa0a80b15b9168a87cbb998360e426e2/onit-inc-onit-enterprise-legal-management.png "Product Avatar Image") Onit Enterprise Legal Management 4.5/5(80) [ Compare Now ](https://www.g2.com/compare/mitratech-acuity-elm-essentials-vs-onit-inc-onit-enterprise-legal-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2009da5d0c15fa36e854a086c13acf19/mitratech-teamconnect.png "Product Avatar Image") Mitratech TeamConnect 4.7/5(11) [ Compare Now ](https://www.g2.com/compare/mitratech-acuity-elm-essentials-vs-mitratech-teamconnect) ##### Categories on G2 [Enterprise Legal Management (ELM)](https://www.g2.com/categories/enterprise-legal-management-elm) ##### Explore More [What platform integrates remote desktop with ITSM systems?](https://www.g2.com/discussions/what-platform-integrates-remote-desktop-with-itsm-systems)[Best software for digital menu boards in restaurants](https://www.g2.com/discussions/what-s-the-best-software-for-digital-menu-boards-in-restaurants)[Which CAD viewers have the cleanest, most lightweight interface while still delivering professional-grade viewing for DWG, STEP and 3D model files?](https://www.g2.com/discussions/cad-viewers-which-cad-viewers-have-the-cleanest-most-lightweight-interface-while-still-delivering-professional-g) [What is the best platform for managing large job description libraries?](https://www.g2.com/discussions/what-is-the-best-platform-for-managing-large-job-description-libraries)[Best digital signage software for small businesses](https://www.g2.com/discussions/what-s-the-best-digital-signage-software-for-small-businesses)[Best MFT software for small business](https://www.g2.com/discussions/what-s-the-best-mft-software-for-small-businesses) [Show MoreShow Less](javascript:void(0);)