--- title: Mitratech Acuity ELM Essentials Reviews meta\_title: 'Mitratech Acuity ELM Essentials Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 111 reviews by the users' company size, role or industry to find out how Mitratech Acuity ELM Essentials works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 111 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Legal url: https://www.g2.com/categories/legal --- # Mitratech Acuity ELM Essentials Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Mitratech Acuity ELM Essentials but has limited features. Are you part of the Mitratech Acuity ELM Essentials team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Acuity ELM is the leading cloud-based legal spend management solution popular for legal operations at small and mid-sized organizations seeking an easy-to-use and quick-to-implement solution to optimize legal processes and reduce spend that can grow with you. Acuity is a truly collaborative and transparent solution for legal departments to have visibility during collaboration between internal and external counsel. The unique reporting and analytics of Acuity educates your team with the foundations of what you should be measuring to find your business goals, and how you can hit those outcomes. With a 25-year proven track record of client satisfaction for general counsel, attorneys, paralegals, and legal professionals, Acuity ELM allows your team to gain insights for better decision making, gain visibility and control over matter processes. The solutions below and many more to empower your teams: Save time with invoice reporting, where bills are audited before they're ready for review. -eBilling -Matter Management -Reporting & Analytics -Collaboration Tools -Legal Hold -Mass Tort Manager * * * Seller [Mitratech](https://www.g2.com/sellers/mitratech) Discussions [Mitratech Acuity ELM Essentials Community](https://www.g2.com/products/mitratech-acuity-elm-essentials/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Julia Delay Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 18 months [ View More Pricing Information ](https://www.g2.com/products/mitratech-acuity-elm-essentials/pricing) ## Top-Rated Alternatives [ ![Brightflag](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brightflag") Brightflag 4.6/5(203) ](https://www.g2.com/products/brightflag/reviews) [ ![Onit Enterprise Legal Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Onit Enterprise Legal Management") Onit Enterprise Legal Management 4.5/5(80) ](https://www.g2.com/products/onit-inc-onit-enterprise-legal-management/reviews) [ ![LexisNexis CounselLink](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LexisNexis CounselLink") LexisNexis CounselLink 3.8/5(16) ](https://www.g2.com/products/lexisnexis-counsellink/reviews) [ View All Alternatives ](https://www.g2.com/products/mitratech-acuity-elm-essentials/competitors/alternatives) ## User Insights Average based on 111 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) LW Lorna W. Book Keeper Small-Business (50 or fewer emp.) 4/25/2019 "Required to use for billing" 4/5 What do you like best about Mitratech Acuity ELM Essentials? Customer service is helpful and quick to answer via online chat when needed. Able to see and make changes before sent for approval. Review collected by and hosted on G2.com. What do you dislike about Mitratech Acuity ELM Essentials? The Critical vs Exceptions is somewhat confusing. Critical needs to be changed but I am never sure if exceptions are going to be an issue or why they are an issue. Preparing two invoices (ours and one through Acuity) everytime we bill takes extra time. Review collected by and hosted on G2.com. What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you? We are able to get paid using your system which is a benefit. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite AT Anna T. Billing Coordinator Mid-Market (51-1000 emp.) 4/30/2019 "User Friendly Site" 5/5 What do you like best about Mitratech Acuity ELM Essentials? The site is very easy to navigate and understand. Everything is laid out in a simple format where you can see errors/missing rates easily and also correct any issues or enter missing information directly to the invoice. Review collected by and hosted on G2.com. What do you dislike about Mitratech Acuity ELM Essentials? Honestly, nothing. I wish other ebilling sites were as straightforward as Acuity. Review collected by and hosted on G2.com. Recommendations to others considering Mitratech Acuity ELM Essentials: If you like a straightforward approach to ebilling, with easy to see issues, this is a great site. Review collected by and hosted on G2.com. What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you? Acuity has made billing for our client quicker and more efficient. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") UL Verified User in Legal Services Small-Business (50 or fewer emp.) 4/23/2019 "Program Works Well" 5/5 What do you like best about Mitratech Acuity ELM Essentials? Probably the best thing about Acuity is the ease of use and customer service. When I call I get a quick response, and it is easy for bill reviewers to manipulate things from their side. Review collected by and hosted on G2.com. What do you dislike about Mitratech Acuity ELM Essentials? The FAQ section needs a little updating. There are some questions that I could not find the answer to. Review collected by and hosted on G2.com. What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you? As a user of Acuity, the online billing process is pretty easy. I appreciate the interactivity with bill reviewers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") AL Verified User in Legal Services Small-Business (50 or fewer emp.) 4/30/2019 "Software Review" 5/5 What do you like best about Mitratech Acuity ELM Essentials? The software is very easy to use. The menu is very user-friendly and it does not take a lot to maneuver around the software. The reports are very easy to read and to download any information that you need. The help menu is great as well. Review collected by and hosted on G2.com. What do you dislike about Mitratech Acuity ELM Essentials? The only thing that I do not like about the software is that everything on the screen is small. It would be nice is there were bigger images and when the reports print that the printing would be larger. Review collected by and hosted on G2.com. What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you? We use the system to process our electronic bills. I use it mainly to pull adjustment reports and I am also an administrative user of the software also. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") AL Verified User in Law Practice Enterprise (\> 1000 emp.) 4/30/2019 "A comprehensive new ERM product!" 4/5 What do you like best about Mitratech Acuity ELM Essentials? That I can manage all my clients on this site with a single-access, as well as the level of detail in the submissions/appeals. Review collected by and hosted on G2.com. What do you dislike about Mitratech Acuity ELM Essentials? It has less to do with the system and more with our clients who use it, but the appeals or comments our law firm submit go wholly unanswered a lot. Review collected by and hosted on G2.com. Recommendations to others considering Mitratech Acuity ELM Essentials: It's free to law firms so already a big fan! It has many more features than some of the very expensive ERM giants out there, so I recommend it. Review collected by and hosted on G2.com. What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you? Details about billing guidelines and audit rules are broken down in an easy to use grid which can be shared with bill preparation teams who don't otherwise access the system. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite EK Eric K. Partner Mid-Market (51-1000 emp.) 4/30/2019 "Overall User friendly platform" 4/5 What do you like best about Mitratech Acuity ELM Essentials? I like how dialog buttons open up various choices making it very user friendly. Also I can open up multiple pages on separate Google start pages Review collected by and hosted on G2.com. What do you dislike about Mitratech Acuity ELM Essentials? I like how dialog buttons open up various choices making it very user friendly. Also I can open up multiple pages on separate Google start pages Sometimes search criteria can be difficult when looking for a case if someone misspelled it Review collected by and hosted on G2.com. Recommendations to others considering Mitratech Acuity ELM Essentials: None Review collected by and hosted on G2.com. What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you? Nothing really to come and hear. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") UL Verified User in Legal Services Small-Business (50 or fewer emp.) 4/23/2019 "Easy to use with immediate results on invoice status" 4/5 What do you like best about Mitratech Acuity ELM Essentials? I like that any errors with the invoice are immediately known. The portal is very user-friendly. Review collected by and hosted on G2.com. What do you dislike about Mitratech Acuity ELM Essentials? I'm not sure if this is based on the individual client setup, but it would be nice to be able to submit all expenses in one single upload, versus having to upload one line item at a time. Review collected by and hosted on G2.com. Recommendations to others considering Mitratech Acuity ELM Essentials: Easier to use than a lot of the other ebilling systems out there. Review collected by and hosted on G2.com. What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you? Ebilling per the client's preference. Review collected by and hosted on G2.com. Show More Response from Robin Hill of Mitratech Acuity ELM... [Editedit](https://www.g2.com/survey_responses/mitratech-acuity-elm-essentials-review-2142678/official_response/edit) Thank you for your feedback! Our goal has always been to provide user-friendly software that makes your jobs easier. I’m glad we can help! Current UserValidated ReviewerIncentivizedSource: Seller invite MC Maryteresa C. Office Manager Small-Business (50 or fewer emp.) 4/23/2019 "Easy to learn" 4.5/5 What do you like best about Mitratech Acuity ELM Essentials? That you can edit during the billing process. Review collected by and hosted on G2.com. What do you dislike about Mitratech Acuity ELM Essentials? It's a little "clunky" in it's visual elements (take a look at Datalytics -- that is great visually) Review collected by and hosted on G2.com. Recommendations to others considering Mitratech Acuity ELM Essentials: I use it because our clients use the platform for billing. I don't think I'm qualified to answer this because it's not something I chose to use, I have to use it because of client choice. Review collected by and hosted on G2.com. What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you? We use it for billing only. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") AL Verified User in Law Practice Small-Business (50 or fewer emp.) 4/23/2019 "New user, got set up easlily" 3/5 What do you like best about Mitratech Acuity ELM Essentials? Easy to follow menus and codes are accessible for small firms who do not use a larger billing system. Review collected by and hosted on G2.com. What do you dislike about Mitratech Acuity ELM Essentials? It took awhile for us to get properly set up, so our invoices are now over 3 months old. Seemed to be a breakdown for the client setting up all the fields before we were able to enter the invoice correctly. Review collected by and hosted on G2.com. What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you? I have not noticed any problem solving. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Robin K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robin K.") RK Robin K. A.R Specialist/Billing Administrator Small-Business (50 or fewer emp.) 4/26/2019 "A step above many with regards to electronic billing" 3.5/5 What do you like best about Mitratech Acuity ELM Essentials? Compatability with the LEDES98b file that we can generate with our billing system without doing additional edits the the data file. Review collected by and hosted on G2.com. What do you dislike about Mitratech Acuity ELM Essentials? Some of the functions are a bit complicated and the flow can change from client to client Review collected by and hosted on G2.com. Recommendations to others considering Mitratech Acuity ELM Essentials: Great support, easy to use with a few small exceptions Review collected by and hosted on G2.com. What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you? the Benefits to electronic billing is the bill is delivered faster so we can get paid faster. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Questions about Mitratech Acuity ELM Essentials? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Mitratech Acuity ELM Essentials ](https://www.g2.com/products/mitratech-acuity-elm-essentials/discussions/new) GU Guest User What are the benefits and challenges of using Acuity ELM for enterprise legal management? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-acuity-elm-for-enterprise-legal-management) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity almost 5 years ago Is Acuity ELM a startup? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/acuity-elm-history) [ View all Discussions ](https://www.g2.com/products/mitratech-acuity-elm-essentials/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 18 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/mitratech-acuity-elm-essentials/pricing) Mitratech Acuity ELM Essentials Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b1dadde1b33c8f7bddcce788bfcc6cf6/brightflag.png "Product Avatar Image") Brightflag 4.6/5(203) [ Compare Now ](https://www.g2.com/compare/brightflag-vs-mitratech-acuity-elm-essentials) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_aa0a80b15b9168a87cbb998360e426e2/onit-inc-onit-enterprise-legal-management.png "Product Avatar Image") Onit Enterprise Legal Management 4.5/5(80) [ Compare Now ](https://www.g2.com/compare/mitratech-acuity-elm-essentials-vs-onit-inc-onit-enterprise-legal-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2009da5d0c15fa36e854a086c13acf19/mitratech-teamconnect.png "Product Avatar Image") Mitratech TeamConnect 4.7/5(11) [ Compare Now ](https://www.g2.com/compare/mitratech-acuity-elm-essentials-vs-mitratech-teamconnect) ##### Categories on G2 [Enterprise Legal Management (ELM)](https://www.g2.com/categories/enterprise-legal-management-elm) ##### Explore More [What platform integrates remote desktop with ITSM systems?](https://www.g2.com/discussions/what-platform-integrates-remote-desktop-with-itsm-systems)[Best software for digital menu boards in restaurants](https://www.g2.com/discussions/what-s-the-best-software-for-digital-menu-boards-in-restaurants)[Which CAD viewers have the cleanest, most lightweight interface while still delivering professional-grade viewing for DWG, STEP and 3D model files?](https://www.g2.com/discussions/cad-viewers-which-cad-viewers-have-the-cleanest-most-lightweight-interface-while-still-delivering-professional-g) [What is the best platform for managing large job description libraries?](https://www.g2.com/discussions/what-is-the-best-platform-for-managing-large-job-description-libraries)[Best digital signage software for small businesses](https://www.g2.com/discussions/what-s-the-best-digital-signage-software-for-small-businesses)[Best MFT software for small business](https://www.g2.com/discussions/what-s-the-best-mft-software-for-small-businesses) [Show MoreShow Less](javascript:void(0);)