--- title: Mitratech Acuity ELM Essentials Reviews meta\_title: 'Mitratech Acuity ELM Essentials Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 111 reviews by the users' company size, role or industry to find out how Mitratech Acuity ELM Essentials works for a business like yours. aggregate\_rating: rating\_value: 4.0 review\_count: 111 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Legal url: https://www.g2.com/categories/legal --- # Mitratech Acuity ELM Essentials Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Mitratech Acuity ELM Essentials but has limited features. Are you part of the Mitratech Acuity ELM Essentials team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Acuity ELM is the leading cloud-based legal spend management solution popular for legal operations at small and mid-sized organizations seeking an easy-to-use and quick-to-implement solution to optimize legal processes and reduce spend that can grow with you. Acuity is a truly collaborative and transparent solution for legal departments to have visibility during collaboration between internal and external counsel. The unique reporting and analytics of Acuity educates your team with the foundations of what you should be measuring to find your business goals, and how you can hit those outcomes. With a 25-year proven track record of client satisfaction for general counsel, attorneys, paralegals, and legal professionals, Acuity ELM allows your team to gain insights for better decision making, gain visibility and control over matter processes. The solutions below and many more to empower your teams: Save time with invoice reporting, where bills are audited before they're ready for review. -eBilling -Matter Management -Reporting & Analytics -Collaboration Tools -Legal Hold -Mass Tort Manager * * * Seller [Mitratech](https://www.g2.com/sellers/mitratech) Discussions [Mitratech Acuity ELM Essentials Community](https://www.g2.com/products/mitratech-acuity-elm-essentials/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Julia Delay Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 18 months [ View More Pricing Information ](https://www.g2.com/products/mitratech-acuity-elm-essentials/pricing) ## Top-Rated Alternatives [ ![Brightflag](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brightflag") Brightflag 4.6/5(203) ](https://www.g2.com/products/brightflag/reviews) [ ![Onit Enterprise Legal Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Onit Enterprise Legal Management") Onit Enterprise Legal Management 4.5/5(80) ](https://www.g2.com/products/onit-inc-onit-enterprise-legal-management/reviews) [ ![LexisNexis CounselLink](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "LexisNexis CounselLink") LexisNexis CounselLink 3.8/5(16) ](https://www.g2.com/products/lexisnexis-counsellink/reviews) [ View All Alternatives ](https://www.g2.com/products/mitratech-acuity-elm-essentials/competitors/alternatives) ## User Insights Average based on 111 real user reviews. Implementation Time 3 months Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") UL Verified User in Law Practice Small-Business (50 or fewer emp.) 4/23/2019 "Overall pretty good experience" 2.5/5 What do you like best about Mitratech Acuity ELM Essentials? Very simple to use the software for billing Review collected by and hosted on G2.com. What do you dislike about Mitratech Acuity ELM Essentials? I do not have any dislikes at this time period. Review collected by and hosted on G2.com. What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you? Billing electronically for several vendors. Able to look up reports to see when and if the status of payments have been made. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") UL Verified User in Law Practice Mid-Market (51-1000 emp.) 4/25/2019 "Needs a makeover" 2.5/5 What do you like best about Mitratech Acuity ELM Essentials? Fairly easy to upload invoices and budgets Review collected by and hosted on G2.com. What do you dislike about Mitratech Acuity ELM Essentials? Very minimal customer support and needs an update. The system is very dated, slow, and non responsive at times Review collected by and hosted on G2.com. Recommendations to others considering Mitratech Acuity ELM Essentials: Look at other systems like Tymetrix and Counsellink to create a more user friendly model Review collected by and hosted on G2.com. What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you? None Review collected by and hosted on G2.com. Show More Response from Robin Hill of Mitratech Acuity ELM... [Editedit](https://www.g2.com/survey_responses/mitratech-acuity-elm-essentials-review-2156061/official_response/edit) Thank you for taking the time to leave a review. We'd like to talk to you about your experience - especially details on when the system was non-responsive - so we can troubleshoot. Please feel free to call our support line and ask to speak with our Sr. Account Manager. Thank you. 4/30/2019 Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") UL Verified User in Law Practice Mid-Market (51-1000 emp.) 4/26/2019 "Acuity is great!" 3.5/5 What do you like best about Mitratech Acuity ELM Essentials? Acuity is straight forward and relatively easy to use. Review collected by and hosted on G2.com. What do you dislike about Mitratech Acuity ELM Essentials? It would be helpful if all of the LEDES formats were supported. Review collected by and hosted on G2.com. Recommendations to others considering Mitratech Acuity ELM Essentials: . Review collected by and hosted on G2.com. What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you? Ebilling. Great means of getting our invoices to our clients efficiently and quickly. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") UL Verified User in Legal Services Small-Business (50 or fewer emp.) 4/25/2019 "I use several different billing sites and yours seems to be one of the most user friendly sites." 5/5 What do you like best about Mitratech Acuity ELM Essentials? I like the way you can research an invoice once you have submitted it for payment. Review collected by and hosted on G2.com. What do you dislike about Mitratech Acuity ELM Essentials? I don't really have a dislike. I am very pleased with your service. Review collected by and hosted on G2.com. Recommendations to others considering Mitratech Acuity ELM Essentials: Keep up the good work. Review collected by and hosted on G2.com. What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you? N/A Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") UL Verified User in Legal Services Small-Business (50 or fewer emp.) 4/24/2019 "Not as user friendly as I would like" 3.5/5 What do you like best about Mitratech Acuity ELM Essentials? Payment is quick; easy to find out what was deducted if anything Review collected by and hosted on G2.com. What do you dislike about Mitratech Acuity ELM Essentials? Set up was not as user friendly as I would have liked. A little difficult. Review collected by and hosted on G2.com. What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you? Payment is quicker once the invoice is accepted Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Small-Business (50 or fewer emp.) 4/24/2019 "Acuity Review" 2.5/5 What do you like best about Mitratech Acuity ELM Essentials? I only used this a few times and didn't form an opinion. Review collected by and hosted on G2.com. What do you dislike about Mitratech Acuity ELM Essentials? Haven't used the system enough to form any dislikes Review collected by and hosted on G2.com. What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you? This is just a billing program used by one of insurance carriers. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") UL Verified User in Law Practice Enterprise (\> 1000 emp.) 4/24/2019 "very easy to use and helps us stay on track with our client" 5/5 What do you like best about Mitratech Acuity ELM Essentials? easy to use and customer service is great Review collected by and hosted on G2.com. What do you dislike about Mitratech Acuity ELM Essentials? I do not dislike. The login and user page is very easy to use. Review collected by and hosted on G2.com. What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you? It has helped us tremendously and keeps us at our best. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") UL Verified User in Legal Services Mid-Market (51-1000 emp.) 4/30/2019 "Excellent" 5/5 What do you like best about Mitratech Acuity ELM Essentials? User friendly website and easy to follow. Review collected by and hosted on G2.com. What do you dislike about Mitratech Acuity ELM Essentials? Inability to delete documents once uploaded. Review collected by and hosted on G2.com. What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you? This website has made the intake process faster and more easily accessible by using this site. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Law Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Law Practice") AL Verified User in Law Practice Small-Business (50 or fewer emp.) 4/23/2019 "Good E-billing webstie" 3.5/5 What do you like best about Mitratech Acuity ELM Essentials? It is intuitive and user friendly. One of the better e-billing websites. Review collected by and hosted on G2.com. What do you dislike about Mitratech Acuity ELM Essentials? Nothing comes to mind. It does what is should do and works better than others. Review collected by and hosted on G2.com. What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you? Uploading of invoices for payment. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Verified User in Legal Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Legal Services") UL Verified User in Legal Services Small-Business (50 or fewer emp.) 4/25/2019 "Billing" 4/5 What do you like best about Mitratech Acuity ELM Essentials? The interface is user friendly and overall is easy to use Review collected by and hosted on G2.com. What do you dislike about Mitratech Acuity ELM Essentials? The inability to upload more than one bill at a time Review collected by and hosted on G2.com. What problems is Mitratech Acuity ELM Essentials solving and how is that benefiting you? We only use for billing to a specific client Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ## Questions about Mitratech Acuity ELM Essentials? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Mitratech Acuity ELM Essentials ](https://www.g2.com/products/mitratech-acuity-elm-essentials/discussions/new) GU Guest User What are the benefits and challenges of using Acuity ELM for enterprise legal management? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-are-the-benefits-and-challenges-of-using-acuity-elm-for-enterprise-legal-management) ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • Last activity almost 5 years ago Is Acuity ELM a startup? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/acuity-elm-history) [ View all Discussions ](https://www.g2.com/products/mitratech-acuity-elm-essentials/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 3 months ### Return on Investment 18 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/mitratech-acuity-elm-essentials/pricing) Mitratech Acuity ELM Essentials Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b1dadde1b33c8f7bddcce788bfcc6cf6/brightflag.png "Product Avatar Image") Brightflag 4.6/5(203) [ Compare Now ](https://www.g2.com/compare/brightflag-vs-mitratech-acuity-elm-essentials) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_aa0a80b15b9168a87cbb998360e426e2/onit-inc-onit-enterprise-legal-management.png "Product Avatar Image") Onit Enterprise Legal Management 4.5/5(80) [ Compare Now ](https://www.g2.com/compare/mitratech-acuity-elm-essentials-vs-onit-inc-onit-enterprise-legal-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2009da5d0c15fa36e854a086c13acf19/mitratech-teamconnect.png "Product Avatar Image") Mitratech TeamConnect 4.7/5(11) [ Compare Now ](https://www.g2.com/compare/mitratech-acuity-elm-essentials-vs-mitratech-teamconnect) ##### Categories on G2 [Enterprise Legal Management (ELM)](https://www.g2.com/categories/enterprise-legal-management-elm) ##### Explore More [What platform integrates remote desktop with ITSM systems?](https://www.g2.com/discussions/what-platform-integrates-remote-desktop-with-itsm-systems)[Best software for digital menu boards in restaurants](https://www.g2.com/discussions/what-s-the-best-software-for-digital-menu-boards-in-restaurants)[Which CAD viewers have the cleanest, most lightweight interface while still delivering professional-grade viewing for DWG, STEP and 3D model files?](https://www.g2.com/discussions/cad-viewers-which-cad-viewers-have-the-cleanest-most-lightweight-interface-while-still-delivering-professional-g) [What is the best platform for managing large job description libraries?](https://www.g2.com/discussions/what-is-the-best-platform-for-managing-large-job-description-libraries)[Best digital signage software for small businesses](https://www.g2.com/discussions/what-s-the-best-digital-signage-software-for-small-businesses)[Best MFT software for small business](https://www.g2.com/discussions/what-s-the-best-mft-software-for-small-businesses) [Show MoreShow Less](javascript:void(0);)