To be honest the reason we left Mitel was that it sold to another vendor but even before that it was hard to get service. The service was friendly at least once you got to them. Review collected by and hosted on G2.com.

Service wait times. The being locked into a number of accounts with no room for wiggle on either side of the number. We dropped from 180+ users to 150 and that 30 user difference at 21.99 a month is a big hit when you are paying for an empty seat. Review collected by and hosted on G2.com.

The Administration experience and end user experience Review collected by and hosted on G2.com.

The Mobility application is spotty at best and non-funtional most of the time. Review collected by and hosted on G2.com.

What I like the most with mitel is that their solutions such as mivoice business, micontact center, and miboarder gateway are easy to implement and integrate with other existing platforms and telephony system. Their devices are also easy to use and have a simple yet friendly user GUI. Review collected by and hosted on G2.com.

I dont think there is anything I dislike with their solutions. Mitel is our best selling telephony solution. Review collected by and hosted on G2.com.

The GUI from agent perspective but also the back end configuration is easy to use Review collected by and hosted on G2.com.

A lot of bugs that have been reported, Your site explorer crashes often. Review collected by and hosted on G2.com.

Mitel wireless handset phones were a nice feature and had a very nice look. Review collected by and hosted on G2.com.

Mitel's customer service was lacking. You get only answers that are scripted, no willingness to help beyond that. If you request to be moved further up the chain, you are met by resentment and a big "no". Review collected by and hosted on G2.com.

Serves it's purpose to deal with incoming and outgoing customer contact. Review collected by and hosted on G2.com.

The reporting spreadsheets were time consuming to navitage through and we often encountered technical difficulties with the lines where the phone lines would randomly dial out. Review collected by and hosted on G2.com.

Streamlined, functional, and stable interface. I use this tool as part of my role as a local technician to use the softphone for teleworking, I install and troubleshoot the solution as well. Review collected by and hosted on G2.com.

Global deployment by group policies not optimized Review collected by and hosted on G2.com.

The solid Feature set of traditional PBX features plus advantages of Cloud flexibility. All of the Connect apps sync and work well together Review collected by and hosted on G2.com.

Less control of the pace of when we want to do updates than we had before with our onsite system.

Not being constantly encouraged to move to RC-MVP. Review collected by and hosted on G2.com.

Great call quality, and very easy to manage. Support has been generally quick and helpful. Review collected by and hosted on G2.com.

Occasionally have had delays in e-mailed support Review collected by and hosted on G2.com.

Offer products in an innovative way. It helps us establish conversations with your work team and keeps us always in sync. It promises the best protection of the combined work and stimulates the commitment of employees and clients. I express that it provides fundamental tools for the proper functioning of our organization and in this way takes our company to a high-quality level. Moreover, it provides a collaborative workplace to establish team projects. moreover, it cooperates with registries and programs on the fly. Mitel makes sure you get the most out of your business VoIP solutions. Review collected by and hosted on G2.com.

it would be great if you could see the phone numbers in voicemail as it only specifies the time and internal phone numbers, and external numbers are specified as unknown. Allow users to transform audio and microphone settings without having to be in an active call. The sound is sometimes an inconvenience because conclusive users cannot hear the other person or vice versa. Review collected by and hosted on G2.com.