It was easy to set up for our multiple locations across the US and we got to choose the Area code for all of our DIDs. Review collected by and hosted on G2.com.

Making sure that you has Power of Ethernet (POE) switch for each location was not something we expected originally, but it worked out the best for us. Review collected by and hosted on G2.com.

I love the mobile app and being able to make calls from your cell phone with your desk phone number. Review collected by and hosted on G2.com.

That customer service is still learning the software and only a hand full of people are truly helpful when you call. Review collected by and hosted on G2.com.

I love that I can use Mitel Connect to do everything without having to use my phone. It makes listening to voicemail, looking up past calls and changing phone settings very easy. Being able forward calls to my cell phone has been incredibly helpful when away from the office for events and meetings. Review collected by and hosted on G2.com.

Nothing! So far it has been easy to use and set up. Review collected by and hosted on G2.com.

By and large, the service has performed well beyond expectations. Managing the system is straightforward. Review collected by and hosted on G2.com.

Support response times are not what I'd expect for simple requests. I'm uncertain if this is due to being overwhelmed by some of the platform issues they're experiencing or if they're still trying to complete their Shoretel integration. That said, overall, support has been adequate and we have no plans on leaving Mitel. Review collected by and hosted on G2.com.

The additional control we gained over our previous Mitel MiCloud are nice but we still have limits that require going through customer support. Review collected by and hosted on G2.com.

Going through customer support can be quite frustrating. They don't understand their product and need it explained to them. Review collected by and hosted on G2.com.

Fast and friendly customer service. Updates on done after hours and does not affect the business. Review collected by and hosted on G2.com.

When the internet goes down and the phones do not transfer over to another internet source. Review collected by and hosted on G2.com.

I like the flexibility of being able to set things up the way we want to. Review collected by and hosted on G2.com.

When a change is made it seems like everything gets messed up. It's hard to make changes without having to call and have someone help to make the changes, and then it takes weeks to get all the bugs worked out. Review collected by and hosted on G2.com.

The online portal is nice. The phones are really nice. Review collected by and hosted on G2.com.

The customer support is tough, cant always get support and as needed. Nickle and dimeing on pricing. Review collected by and hosted on G2.com.

ease of transferring calls and history, internal calling seems ok Review collected by and hosted on G2.com.

incoming callers cannot hear, outgoing calls are static and speaker is almost unbearable to use for static and lack of caller being able to hear Review collected by and hosted on G2.com.

Ability to make changes to the visual call flow editor Review collected by and hosted on G2.com.

The reporting is very confusing, I have had to call support anytime I needed to set up or change reporting. The wording and choices are difficult to understand. Review collected by and hosted on G2.com.