I emailed our account rep Andrea Mendez and she opened a case ticket for me , and responded continually to make to proivide teh best service, Review collected by and hosted on G2.com.

The hold time and being transferred 3 times when calling into customer support Review collected by and hosted on G2.com.

The thing that I like best about this program is being able to see the data of how many phone calls each of my employees take. It it great to be able to see this to help assign projects. Some employees are more phone call based while others like answering the phones. So after using this program I am able to tell which is which. Review collected by and hosted on G2.com.

The downside of using MiCloud Connect is that when you first seen the program you are overwhelmed because you don't know where everything is located. To help with this they have a lot of support articles that you can read to help you figure out where you need to go to get certain reports and answers. Review collected by and hosted on G2.com.

I promote to my customers all the all encompassing features bundled for our account profiles. This includes MiCloud Connect for Chrome, for PC/Mac, Mobility, and all the other features. Especially for the remote worker. Great selling points to get my customers on the latest phone platform. Review collected by and hosted on G2.com.

Sometimes Mobility client for iOS and Android drops. It could most likely be a cellular data issue, WiFi issue, or a handoff signal issue. However, I tested on a corporate WiFi and I noticed the drops as well. Not too sturdy, but manageable. Review collected by and hosted on G2.com.

Mitel Connect is an internet based service so it works great with todays challenges of working from home and being as productive as possible. Review collected by and hosted on G2.com.

I have only been using it for a few weeks as so far i haven't had any downsides. Review collected by and hosted on G2.com.

Its a complete business communication solution and combines telephony , conferencing, video , collaboration and contact center Review collected by and hosted on G2.com.

Call quality lacks due to high jitter and frequent dropped calls Review collected by and hosted on G2.com.

As the Network administrator for my company. The best feature is your portal. One place to look for information, add, remove modify user options. Administration. Pay your bill. Get stats. Is an all inclusive portal. Review collected by and hosted on G2.com.

It took me a while to navigate thru all the options in the portal. Review collected by and hosted on G2.com.

The ease of setup. It just works. All you need is an internet connection. Review collected by and hosted on G2.com.

Making some changes can't be done without involving support. Some things you can create/add, but you cannot remove yourself. Review collected by and hosted on G2.com.

I like that as soon as my calls come in it automatically records them in salesforce. Mitel helps me out so much! Review collected by and hosted on G2.com.

I don’t like that my conference line continuously doesn’t work. It can be frustrating sometimes. Review collected by and hosted on G2.com.

The portal allows for changes to be made by it admin Review collected by and hosted on G2.com.

The customer support should offer more assistance for first time users Review collected by and hosted on G2.com.

The product overall has a good range of features that have helped our offices. We also have a great rep that has always been extremely helpful. Review collected by and hosted on G2.com.

The portal can be very challenging to navigate. Review collected by and hosted on G2.com.