CG

Cassie G.

Vice president of Operations

Small-Business (50 or fewer emp.)

8/17/2021

"so far so good"

4/5

What do you like best about Mitel?

I like how connected and on top of the customer service Mitel is for Micloud Review collected by and hosted on G2.com.

What do you dislike about Mitel?

it's a new system to us, and change is always confusing at first Review collected by and hosted on G2.com.

MT

Mohammad T.

IT Network Engineer

Enterprise (> 1000 emp.)

1/8/2022

"Mitel MiCloud makes it very easy for IT admins as well as the company"

4/5

What do you like best about Mitel?

the configuration of Mitel is very easy ' Review collected by and hosted on G2.com.

What do you dislike about Mitel?

This is the third downtime in a row and pretty much the same time. ' Review collected by and hosted on G2.com.

TJ

Talib J.

Senior Delivery Consultant

Small-Business (50 or fewer emp.)

1/11/2021

"A very good piece of technology but there is a long list of improvements"

3/5

What do you like best about Mitel?

I love the Chrome Plugin as it allows me to call people very quickly and easily and makes my workflow 100x better than when I was using a previous wired phone connection. The chrome plugin also works with our IP based CRM system which is great as again it means that I can do my work faster and call people a lot easier. Review collected by and hosted on G2.com.

What do you dislike about Mitel?

I dislike the connection issues and the problems that I have whenever I am using my Wifi and then reconnecting through my Wired connection. I am not sure if this is a VPN issue and that Mitel just doesn't like us having a VPN but the issues are pretty bad and do need fixing, hence the lower than normal score. Review collected by and hosted on G2.com.

What problems is Mitel solving and how is that benefiting you?

We don't have physical phones so by using Mitel we are able to call through Internet.

This also solves the issue of streamlining our processes as we are able to call a lot faster through the Chrome Plugin where you can call any number that is recognised as a phone number whilst looking on Google Chrome. Review collected by and hosted on G2.com.

AT

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

2/9/2022

"Project Manager of Professional Services"

5/5

What do you like best about Mitel?

This is the go forward for cloud! Many customers did order this product. Review collected by and hosted on G2.com.

What do you dislike about Mitel?

Many customers are scared to switch due to EOL. Review collected by and hosted on G2.com.

CR

Christopher R.

Business Administrator

Small-Business (50 or fewer emp.)

7/7/2021

"We have been using the service for several years and have enjoyed the functionality and features."

4.5/5

What do you like best about Mitel?

The flexibility to connect through multiple devices or channels with employees helps keep us all connected during remote working. Review collected by and hosted on G2.com.

What do you dislike about Mitel?

It can be a bit tedious having to go between the softphone and teamwork to access video calling. Review collected by and hosted on G2.com.

Recommendations to others considering Mitel:

Mitel is perfect for an organization that is growing. The flexibility to spin up new users quickly and add additional features as needed is very quick. This is great cause time can be very limited. Review collected by and hosted on G2.com.

What problems is Mitel solving and how is that benefiting you?

Making adjustments to call flow at a seconds notice is an aspect we never realized importance off. Review collected by and hosted on G2.com.

DP

Dana P.

IT Manager

Mid-Market (51-1000 emp.)

6/26/2018

"VOIP Conversion "

4.5/5

What do you like best about Mitel?

Variety of services, flexible web portal for changes Review collected by and hosted on G2.com.

What do you dislike about Mitel?

Occasional outages and/or call quality issues Review collected by and hosted on G2.com.

UG

Verified User in Government Administration

Mid-Market (51-1000 emp.)

8/23/2021

"Great tool to connect and keep in touch"

5/5

What do you like best about Mitel?

Easy to use interface

Good sound

Lots of functionality

Links with Mitel phones a bonus Review collected by and hosted on G2.com.

What do you dislike about Mitel?

Not many companies have it who we work with so had to use zoom teams and other software and has now been replaced by teams Review collected by and hosted on G2.com.

EH

effie H.

Sales Engineer

Telecommunications

Small-Business (50 or fewer emp.)

10/14/2019

Business partner of the seller or seller's competitor, not included in G2 scores.

"sales engineer"

4.5/5

What do you like best about Mitel?

The freedom (mobility) of the platform. Being able to be connected whenever i need. Review collected by and hosted on G2.com.

What do you dislike about Mitel?

Not being able to do business SMS texting Review collected by and hosted on G2.com.

AC

Verified User in Consumer Goods

Small-Business (50 or fewer emp.)

8/20/2021

"Good people, but product is moving to cloud based simplicity"

2/5

What do you like best about Mitel?

I had a great success manager in Andrea Mendez. She was easy to talk to and very responsive and communicative. Review collected by and hosted on G2.com.

What do you dislike about Mitel?

Getting support and opening tickets is a painful experience. I would rather not use my phone than reach out for technical support. Review collected by and hosted on G2.com.

AL

Verified User in Law Practice

Small-Business (50 or fewer emp.)

7/13/2021

"New Customer"

5/5

What do you like best about Mitel?

Prep meetings and detail involved prior to onboarding new system. Review collected by and hosted on G2.com.

What do you dislike about Mitel?

Training sessions were too long, too much information. Many employees provided feedback that it was overwhelming and hard to follow. Review collected by and hosted on G2.com.