I like that Mitel has been beneficial while working from home. The feature that I like most is having calls forwarded to your cell phone directly from your work line. Review collected by and hosted on G2.com.

I do not like that the app is not user-friendly. The setting can be challenging to navigate through to set the phone up as you want it (i.e., forwarding calls). The program also seems to have technical issues quite a bit. Review collected by and hosted on G2.com.

Making transfers and answering calls is just so easy and convenient. It only took me one or two calls to get the hang of it, and it's also easy to move from one call to the next. Review collected by and hosted on G2.com.

Having the ability to access voicemail from the ShoreTel communicator isn't as intuitive as making calls and transfers. Sometimes, the call labels are a little confusing.

In order to discern details shared in a conversation, it would be nice if it were easier to pull up past calls. Accessing voicemail through ShoreTel communicator may not be as obvious as making or transferring calls. The labels on the call history can be confusing at times. Review collected by and hosted on G2.com.

The ability to be remote and still have office based phone numbers - is more seamless to the external people we deal with. Eliminates remote staff needing to use their cell phones too. Review collected by and hosted on G2.com.

if the internet is down - so is every one of our phones and phone numbers.Also, there is no way to access our staffs voicemails or see who hasnt been checking them etc. Review collected by and hosted on G2.com.

Mitel micloud is best product for calling. It have great features with ease in access. Calling and voice mails access is very feasible and it got best UI ever.. Review collected by and hosted on G2.com.

As it is online cloud based application, sometimes it might give some issues with call quality and basic issues with desk phone synchronisation Review collected by and hosted on G2.com.

The seamless voice and flexible service plan is something that I like the most. Review collected by and hosted on G2.com.

Video call can be more flexible and can be improved to a certain level Review collected by and hosted on G2.com.

It's a great platform if you are working from home and don't have access to a hard phone. Platform is also user friendly Review collected by and hosted on G2.com.

It doesn't work well or integrate with the current crm platform that we are using. Cloud business was sold to Ringcenral so not sure what will happen Review collected by and hosted on G2.com.

The desktop and mobile app feature is the best. Review collected by and hosted on G2.com.

I wish the call quality was better as it can sound robotic or with static. Review collected by and hosted on G2.com.

What can I say good about Mitel Cloud Connect The MiCoud Connect desktop application is actually a very good softphone/deskphone interface. The integrated AD contacts and search by name functions are a perfect(no more outdated contact list printouts hanging on the wall). Additionally I really like that I have easy to see icons on the client to transfer, conference, pass the call to my cell phone. Review collected by and hosted on G2.com.

Almost everything else. Too many things are taken out of the administrators hands, requiring endless tickets back and forth with Mitel Support. I am not sure who gave them the award for their "award winning customer service" but their agents are NOT the United States in most cases carrying very heavy accents and broken english. Ticket responses are slow, and in many cases tickets are closed without full resolution. Call quality lacks due to high Jitter and frequent dropped calls. Review collected by and hosted on G2.com.

The Mobility app is a great all-in-one communication tool that has simplified and enhanced our ability to contact our employees on the move. Integration options with other platforms and services provide us with opportunities to improve how we communicate within our business and with our customers. Review collected by and hosted on G2.com.

Administration of advanced features over the web. Review collected by and hosted on G2.com.

Having the Mitel cloud-based voice system implemented as one of the main forms of communication at my company really enhanced the workflow of all branches and departments. As many tech companies are full of employees who prefer remote work and perform better by working remote, Mitel allowed this capability. Not only did it help in connecting employees to other employees, but in connecting employee to consumer and business clients. Review collected by and hosted on G2.com.

The initials setup of the software took longer than expected. To be completely honest, this most likely was not the fault of the Mitel software or engineers who assisted in implement, but an internal issue as our IT department needed to learn a new software. Review collected by and hosted on G2.com.