When it works, it is helpful to receive notifications of voicemails and their contents. Review collected by and hosted on G2.com.
Setup can be unpredictable and spotty, and tech support is mostly unhelpful. Review collected by and hosted on G2.com.
I can see in real-time what calls are holding for the call center and what agent is available. Review collected by and hosted on G2.com.
Reporting is not instinctive, the call center reports only come out every 15 minutes so if you make a mistake on a report, you won't see it until the report comes out, then you see the mistake, correct the mistake and wait for another 15 minutes to see the report correctly. Review collected by and hosted on G2.com.
Flexibility of the product. can do mutiple things for UC, but it isnt relaiable enough to fully sell the whole solution Review collected by and hosted on G2.com.
constant issues with EVERYTHING. Yes, it has been documented. Its not the internet, but your system Review collected by and hosted on G2.com.
Caller ID and being able to look up past numbers Review collected by and hosted on G2.com.
I don't care for the websites at all. Very difficult to maneuver the different ones, passwords, etc. Review collected by and hosted on G2.com.
I enjoy the easy use of the online portal. It's very user friendly and has a lot of functions. Review collected by and hosted on G2.com.
So many options or clicks can be overwhelming. Review collected by and hosted on G2.com.
Shoretel system is reliable with well made hardware. Phones last forever and support just about everything you'd want them to. Review collected by and hosted on G2.com.
Web site can be cumbersome, especially in regards to requesting support. Review collected by and hosted on G2.com.
Call flow management is easily understood. Review collected by and hosted on G2.com.
adding/deleting users, mitel app, desktop program all seem a little clunky. Review collected by and hosted on G2.com.
Devin, we really appreciate your feedback and continually work to enhance ease of use for our solutions. We'll share your review with our product management team for making future improvements. Thank you.
System is stable for the most part. Don't have many issues when running it. Review collected by and hosted on G2.com.
The few times I've had issues with the system, support has been less than helpful. I was down for an entire day with support telling me the issue was with the network, and later showing support where the issue was on their end and took an entire weekend to fix. Review collected by and hosted on G2.com.
Thank you for taking time to share your review. It sounds like we've fallen short on providing you with the kind of customer experience we strive for. Please give us an opportunity to turn that around. We also want to ensure you're deriving benefits from using our solution. If you would please send your contact details and company name to camille.beasley@mitel.com, we'll have a Customer Success Manager step in to help.
That I do not have to have a desk phone to be able to call someone Review collected by and hosted on G2.com.
We are always having issues with dropped calls, calls going in and out or not working at all. Review collected by and hosted on G2.com.
Having a centralized phone system in multiple locations. Review collected by and hosted on G2.com.
The app. You keep updating it, and it needs admin credentials. Easily the worst part of your system. Review collected by and hosted on G2.com.