---
title: Mitel Reviews
meta_title: 'Mitel Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 235 reviews by the users' company size, role or industry
  to find out how Mitel works for a business like yours.
aggregate_rating:
  rating_value: 3.8
  review_count: 235
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Collaboration & Productivity
  url: https://www.g2.com/categories/collaboration-productivity
---

# Mitel Reviews
**Vendor:** Mitel Networks  
**Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers)  
**Average Rating:** 3.8/5.0  
**Total Reviews:** 235
## About Mitel
Talk. Chat. Collaborate. Interact. MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other and not have to focus on making the software work.



## Mitel Pros & Cons
**What users like:**

- Users find Mitel's solutions easy to implement, highlighting the **user-friendly interface** that enhances overall functionality. (2 reviews)
- Users love the **easy setup** of Mitel solutions, enabling smooth integration with existing systems and user-friendly interfaces. (2 reviews)
- Users appreciate the **easy access** of Mitel's solutions, noting their seamless integration and user-friendly interfaces. (1 reviews)
- Users appreciate the **easy implementation** of Mitel solutions, seamlessly integrating with existing platforms and user-friendly interfaces. (1 reviews)
- Users appreciate the **easy integration** of Mitel's solutions with existing platforms, enhancing overall usability and efficiency. (1 reviews)
- Easy Integrations (1 reviews)
- Integrations (1 reviews)
- Simple (1 reviews)
- User Interface (1 reviews)

**What users dislike:**

- Users experience **performance issues** with Mitel, citing frequent bugs and crashes that hinder effective usage. (2 reviews)
- Users report frequent **software bugs** that lead to crashes and frustrating technical difficulties during use. (2 reviews)
- Users experience significant **app instability** with Mitel, as the Mobility application is often non-functional. (1 reviews)
- Users find **complex reporting** in Mitel to be time-consuming and prone to technical difficulties, affecting usability. (1 reviews)
- Users report frequent **connection issues** with Mitel, leading to an unreliable experience with the Mobility application. (1 reviews)
- Users often face **dialing issues** with Mitel, experiencing random outbound calls and technical difficulties. (1 reviews)
- Users find the **difficult navigation** of Mitel’s reporting spreadsheets to be time-consuming and frustrating. (1 reviews)
- Navigation Difficulty (1 reviews)
- Number Issues (1 reviews)
- Phone Issues (1 reviews)


## Mitel Discussions
  - [Password Policy & Mobile Client](https://www.g2.com/discussions/password-policy-mobile-client) - 1 comment, 1 upvote

- [View Mitel pricing details and edition comparison](https://www.g2.com/products/mitel/reviews?page=9&section=pricing&secure%5Bexpires_at%5D=2026-07-27+12%3A10%3A47+-0500&secure%5Bsession_id%5D=15aadb0f-a6a3-416e-ae30-5569102452e0&secure%5Btoken%5D=6cc6bcb206074c5ec48133cb95a4420c67eb307af81ff9169f61168221aaf2c1&format=llm_user)

## Mitel Features
**Channels**
- Voice
- Social
- Web Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech

**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services

**Agentic AI - UCaaS Platforms**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction

**Basic Communication**
- Phone Calls
- Video Calls
- Instant Messaging
- Screen Sharing
- Conference Calls
- Desk-to-Desk Calls

**Functions**
- Session Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data

**Extensions**
- Tenancy Flexibility
- Native VoIP
- CCaaS Option

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment

**Access**
- Software Pairing
- Browser Extension
- Individual Download

**Advanced Features**
- Hold Music
- Automated Attendants
- VOiP Number

**Features**
- Voicemail to Email
- File Sharing
- Voice Conferencing
- Video Conferencing

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