--- title: Mitel Reviews meta\_title: 'Mitel Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 235 reviews by the users' company size, role or industry to find out how Mitel works for a business like yours. aggregate\_rating: rating\_value: 3.8 review\_count: 235 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### Mitel Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Mitel's solutions easy to implement, highlighting the **user-friendly interface** that enhances overall functionality. [(2 mentions)](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=1696202&qs=pros-and-cons#reviews) Users love the **easy setup** of Mitel solutions, enabling smooth integration with existing systems and user-friendly interfaces. [(2 mentions)](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2077403&qs=pros-and-cons#reviews) Users appreciate the **easy access** of Mitel's solutions, noting their seamless integration and user-friendly interfaces. [(1 mentions)](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2077385&qs=pros-and-cons#reviews) Users appreciate the **easy implementation** of Mitel solutions, seamlessly integrating with existing platforms and user-friendly interfaces. [(1 mentions)](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2077366&qs=pros-and-cons#reviews) Users appreciate the **easy integration** of Mitel's solutions with existing platforms, enhancing overall usability and efficiency. [(1 mentions)](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2077378&qs=pros-and-cons#reviews) Users experience **performance issues** with Mitel, citing frequent bugs and crashes that hinder effective usage. [(2 mentions)](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2106802&qs=pros-and-cons#reviews) Users report frequent **software bugs** that lead to crashes and frustrating technical difficulties during use. [(2 mentions)](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=1696214&qs=pros-and-cons#reviews) Users experience significant **app instability** with Mitel, as the Mobility application is often non-functional. [(1 mentions)](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2366838&qs=pros-and-cons#reviews) Users find **complex reporting** in Mitel to be time-consuming and prone to technical difficulties, affecting usability. [(1 mentions)](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=1696281&qs=pros-and-cons#reviews) Users report frequent **connection issues** with Mitel, leading to an unreliable experience with the Mobility application. [(1 mentions)](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2366936&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Mitel ##### 1. Ease of Use Users find Mitel's solutions easy to implement, highlighting the **user-friendly interface** that enhances overall functionality. [ See 2 mentions ](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=1696202&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "IT Team Leader" What do you like about Mitel? The GUI from agent perspective but also the back end configuration is easy to use ![Menard B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Menard B.") MB Menard B. Mid-Market (51-1000 emp.) 5.0/5 "A Unified communication platform short review" What do you like about Mitel? What I like the most with mitel is that their solutions such as mivoice business, micontact center, and miboarder gateway are easy to implement and in ##### 2. Easy Setup Users love the **easy setup** of Mitel solutions, enabling smooth integration with existing systems and user-friendly interfaces. [ See 2 mentions ](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2077403&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "IT Team Leader" What do you like about Mitel? The GUI from agent perspective but also the back end configuration is easy to use ![Menard B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Menard B.") MB Menard B. Mid-Market (51-1000 emp.) 5.0/5 "A Unified communication platform short review" What do you like about Mitel? What I like the most with mitel is that their solutions such as mivoice business, micontact center, and miboarder gateway are easy to implement and in ##### 3. Easy Access Users appreciate the **easy access** of Mitel's solutions, noting their seamless integration and user-friendly interfaces. [ See 1 mentions ](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2077385&qs=pros-and-cons#reviews) See Related User Reviews ![Menard B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Menard B.") MB Menard B. Mid-Market (51-1000 emp.) 5.0/5 "A Unified communication platform short review" What do you like about Mitel? What I like the most with mitel is that their solutions such as mivoice business, micontact center, and miboarder gateway are easy to implement and in ##### 4. Easy Implementation Users appreciate the **easy implementation** of Mitel solutions, seamlessly integrating with existing platforms and user-friendly interfaces. [ See 1 mentions ](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2077366&qs=pros-and-cons#reviews) See Related User Reviews ![Menard B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Menard B.") MB Menard B. Mid-Market (51-1000 emp.) 5.0/5 "A Unified communication platform short review" What do you like about Mitel? What I like the most with mitel is that their solutions such as mivoice business, micontact center, and miboarder gateway are easy to implement and in ##### 5. Easy Integration Users appreciate the **easy integration** of Mitel's solutions with existing platforms, enhancing overall usability and efficiency. [ See 1 mentions ](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2077378&qs=pros-and-cons#reviews) See Related User Reviews ![Menard B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Menard B.") MB Menard B. Mid-Market (51-1000 emp.) 5.0/5 "A Unified communication platform short review" What do you like about Mitel? What I like the most with mitel is that their solutions such as mivoice business, micontact center, and miboarder gateway are easy to implement and in ### 5 Cons or Disadvantages of Mitel ##### 1. Performance Issues Users experience **performance issues** with Mitel, citing frequent bugs and crashes that hinder effective usage. [ See 2 mentions ](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2106802&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Sunsetting soon, move to cloud" What do you dislike about Mitel? The Mobility application is spotty at best and non-funtional most of the time. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "IT Team Leader" What do you dislike about Mitel? A lot of bugs that have been reported, Your site explorer crashes often. ##### 2. Software Bugs Users report frequent **software bugs** that lead to crashes and frustrating technical difficulties during use. [ See 2 mentions ](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=1696214&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "IT Team Leader" What do you dislike about Mitel? A lot of bugs that have been reported, Your site explorer crashes often. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 2.5/5 "Worked well for start up company" What do you dislike about Mitel? The reporting spreadsheets were time consuming to navitage through and we often encountered technical difficulties with the lines where the phone line ##### 3. App Instability Users experience significant **app instability** with Mitel, as the Mobility application is often non-functional. [ See 1 mentions ](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2366838&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Sunsetting soon, move to cloud" What do you dislike about Mitel? The Mobility application is spotty at best and non-funtional most of the time. ##### 4. Complex Reporting Users find **complex reporting** in Mitel to be time-consuming and prone to technical difficulties, affecting usability. [ See 1 mentions ](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=1696281&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 2.5/5 "Worked well for start up company" What do you dislike about Mitel? The reporting spreadsheets were time consuming to navitage through and we often encountered technical difficulties with the lines where the phone line ##### 5. Connection Issues Users report frequent **connection issues** with Mitel, leading to an unreliable experience with the Mobility application. [ See 1 mentions ](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2366936&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Sunsetting soon, move to cloud" What do you dislike about Mitel? The Mobility application is spotty at best and non-funtional most of the time. ## Top-Rated Alternatives [ ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect") GoTo Connect 4.4/5(1,415) ](https://www.g2.com/products/goto-connect/reviews) [ ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX") 3CX 4.4/5(547) ](https://www.g2.com/products/3cx/reviews) [ ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") RingEX 4.2/5(1,428) ](https://www.g2.com/products/ringex/reviews) [ View All Alternatives ](https://www.g2.com/products/mitel/competitors/alternatives) ![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices") AM Verified User in Medical Devices Small-Business (50 or fewer emp.) 10/15/2019 "Functional and Feature-Rich" 4/5 What do you like best about Mitel? Mitel Connect, which used to be ShoreTel Sky, is easy to manage from an administrator's point of view. From provisioning phones to adding and configuring features, Mitel Connect offers myriad functional features which we use daily. Review collected by and hosted on G2.com. What do you dislike about Mitel? Outages. Mitel Connect has had at least two massive outages and several minor outages in the past year. During a massive outage, getting hold of a customer service rep is nearly impossible. What's more, getting an answer from them after two hours on hold is also unlikely. Review collected by and hosted on G2.com. Recommendations to others considering Mitel: The cost savings are incredible. When calculating the cost of the switch, please, consider the following: domestic long distance calls, international long distance calls, interstate subscriber fees, local taxes, state taxes, communication excise taxes, cost of included features, time for maintaining an on-premise PBX, and technology. Review collected by and hosted on G2.com. What problems is Mitel solving and how is that benefiting you? We switched from a hybrid analog POTS line with a digital PBX to Mitel. We eliminated a dozen fees that go to the phone company, the municipality, the state, and the federal government. We gained a ton of useful features, which would have cost us extra had we stayed with a traditional phone company. Plus, there's no need to maintain an on-premise PBX. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Government Administration](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Government Administration") AG Verified User in Government Administration Mid-Market (51-1000 emp.) 6/26/2018 "Great Cloudbased VoIP, but not 100% perfect." 4.5/5 What do you like best about Mitel? Ease of deployment and overall management. Cost savings vs. on-prem VoIP system. No need to upgrade SW or hardware on-prem. Tons more features than we had with our Cisco on-prem system. Most folks are really enjoying and using the 'presence' and IM in the desktop client. Mobile app and ring anywhere features ensure you never miss a call! Review collected by and hosted on G2.com. What do you dislike about Mitel? Downtime. We have had 2 outages since going live. Both were issues on Mitel's end and related to their servers. Some features could use improvement. The Outlook calendar integration polls Outlook in 2-3 day increments, so using 'Out of Office' to manage one's status works great during the week...if your computer is on everyday, but loses the info over the weekend and doesn't resync until Monday morning. Also, we need to auto forward calls at the end of each day, automating the process via Outlook Calendar 'Office Hours' isn't possible due to the weekend issue stated previously. Phone would drop the 'forward' every Sunday. This REALLY needs to be fixed! Review collected by and hosted on G2.com. Recommendations to others considering Mitel: I actually signed up via ShoreTel, but by the time we went live, Mitel had purchased and absorbed ShoreTel. When assessing various solutions, ShoreTel/Mitel was the only vendor that offered complete end to end products and support. No 3rd party devices, which many others combined several vendors for their solutions. I wanted a one-for-all solution. Review collected by and hosted on G2.com. What problems is Mitel solving and how is that benefiting you? Replacement on 10+ yr old on-prem VoIP system. Review collected by and hosted on G2.com. Show More 10/14/2019 Current UserValidated ReviewerSource: Organic ![Verified User in Facilities Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Facilities Services") UF Verified User in Facilities Services Mid-Market (51-1000 emp.) 8/11/2020 "Mitel cloud" 3.5/5 What do you like best about Mitel? You can make easy changes online to any phone line. Review collected by and hosted on G2.com. What do you dislike about Mitel? When you have a phone disconnected for several days it loses it in the system. Review collected by and hosted on G2.com. Recommendations to others considering Mitel: Don't have any. Review collected by and hosted on G2.com. What problems is Mitel solving and how is that benefiting you? Not really solving any problems. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller KK Kyle K. I.T. Manager Mid-Market (51-1000 emp.) 10/14/2019 Business partner of the seller or seller's competitor, not included in G2 scores. "Great product, easy to use." 5/5 What do you like best about Mitel? I like the easibility of use, and the interface of the Online Portal. Very easy to Customize, and easy to manage. Review collected by and hosted on G2.com. What do you dislike about Mitel? I dislike the price compared to similar products. It is hard to talk customers into selecting this product if/when it is more expensive than similar products such as the 8 x 8 Virtual office. While the interface is easier to manage, that is not something the customers are concerned about, as they are mainly focused on the price point of the system. Review collected by and hosted on G2.com. Recommendations to others considering Mitel: This is a great product, and should be considered for anyone looking for a VOIP soloution. Review collected by and hosted on G2.com. What problems is Mitel solving and how is that benefiting you? Just using for basic V O I P phones. Realized the benefits of using the online portal for customization. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Chris B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chris B.") CB Chris B. 3D Modeler Computer Software Mid-Market (51-1000 emp.) 10/15/2019 "MiCloud Review" 4/5 What do you like best about Mitel? Micloud allows me to better connect with my customers, my clients, and my coworkers. It provides great functionality and excellent customer service as well as timely user support. Review collected by and hosted on G2.com. What do you dislike about Mitel? MiCloud has many features and functions and sometimes it can be difficult to figure out how to use each of its features. I would prefer if there were more user friendly instructions or guides on using all the features of MiCloud Review collected by and hosted on G2.com. Recommendations to others considering Mitel: Get it! its a great service. Review collected by and hosted on G2.com. What problems is Mitel solving and how is that benefiting you? MiCloud allows me to easily make VoIP calls and conferences calls with my coworkers, clients and customers no matter where they are. By using MiCloud I have greatly enhanced communication and time management in my workplace. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller KH Kyle H. IT Director Mid-Market (51-1000 emp.) 10/14/2019 "Great product for call center" 3/5 What do you like best about Mitel? It enabled us to open a centralized call center for our business. Review collected by and hosted on G2.com. What do you dislike about Mitel? Some of the management features are confusing and do not integrate well with other software. Review collected by and hosted on G2.com. Recommendations to others considering Mitel: It's a challenging system to learn, but very powerful. Once the initial setup is done, administration is easy, from ordering phones, to adding users and signing into the portal. Review collected by and hosted on G2.com. What problems is Mitel solving and how is that benefiting you? We were able to implement a centralized call center and consolidate phone systems into one. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller RL Rene L. Office Manager Small-Business (50 or fewer emp.) 10/14/2019 "Mobile Connect is Awesome" 4/5 What do you like best about Mitel? I like that I can use my mobile phone and it looks like I am calling from my office. Review collected by and hosted on G2.com. What do you dislike about Mitel? The Mitel portal can be really slow or freeze up. This makes it difficult to get services or solutions accomplished. Review collected by and hosted on G2.com. What problems is Mitel solving and how is that benefiting you? We like the fact that VoIP can be used anywhere in the world that has an internet connection. Thus assisting us in getting our remote work force up and running. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller EH Elizabeth H. Customer Service Manager Mid-Market (51-1000 emp.) 10/15/2019 "Good connect center" 4/5 What do you like best about Mitel? Website is reasonably easy to use. We really like the option to set up multiple queues for different work groups within the same departments. Review collected by and hosted on G2.com. What do you dislike about Mitel? Too many websites for different things such as password resets, login, management functions and support. Review collected by and hosted on G2.com. Recommendations to others considering Mitel: Get yourself familiar with all feature prior to going live. Review collected by and hosted on G2.com. What problems is Mitel solving and how is that benefiting you? We are able to better assist customers and know how many calls are regularly being handled or in queue. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller CC Christopher C. Information Systems Specialists 1 Mid-Market (51-1000 emp.) 10/22/2019 "Mitel Could be a great product" 3/5 What do you like best about Mitel? Being able to take calls from home using the connect app. Review collected by and hosted on G2.com. What do you dislike about Mitel? All the updates seems like they do one once a week and it causes us issues almost every week. Review collected by and hosted on G2.com. Recommendations to others considering Mitel: Be ready for lot's of updates and we have seen quite a few major outages for more than a few hours at a time. Review collected by and hosted on G2.com. What problems is Mitel solving and how is that benefiting you? Remote workers working from home is way easier. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller TS Troy S. Office Manager Small-Business (50 or fewer emp.) 10/15/2019 "Finally a system we can use." 5/5 What do you like best about Mitel? This system was easy to get installed and use. The people that we talked to on the phone were very kind and patient with us. Review collected by and hosted on G2.com. What do you dislike about Mitel? The only thing that we disliked about the process, was the time frame. Just because we were so ready to get on the new system. Review collected by and hosted on G2.com. Recommendations to others considering Mitel: Go For it. It is worth the money and time. It is easy to use and very easy to train your team on. Review collected by and hosted on G2.com. What problems is Mitel solving and how is that benefiting you? This system is so much better then our old one. We can now transfer phone calls between phones. Receiver voice mail and page others in the building. Review collected by and hosted on G2.com. 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