--- title: Mitel Reviews meta\_title: 'Mitel Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 235 reviews by the users' company size, role or industry to find out how Mitel works for a business like yours. aggregate\_rating: rating\_value: 3.8 review\_count: 235 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- ### Mitel Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users find Mitel's solutions easy to implement, highlighting the **user-friendly interface** that enhances overall functionality. [(2 mentions)](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=1696202&qs=pros-and-cons#reviews) Users love the **easy setup** of Mitel solutions, enabling smooth integration with existing systems and user-friendly interfaces. [(2 mentions)](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2077403&qs=pros-and-cons#reviews) Users appreciate the **easy access** of Mitel's solutions, noting their seamless integration and user-friendly interfaces. [(1 mentions)](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2077385&qs=pros-and-cons#reviews) Users appreciate the **easy implementation** of Mitel solutions, seamlessly integrating with existing platforms and user-friendly interfaces. [(1 mentions)](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2077366&qs=pros-and-cons#reviews) Users appreciate the **easy integration** of Mitel's solutions with existing platforms, enhancing overall usability and efficiency. [(1 mentions)](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2077378&qs=pros-and-cons#reviews) Users experience **performance issues** with Mitel, citing frequent bugs and crashes that hinder effective usage. [(2 mentions)](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2106802&qs=pros-and-cons#reviews) Users report frequent **software bugs** that lead to crashes and frustrating technical difficulties during use. [(2 mentions)](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=1696214&qs=pros-and-cons#reviews) Users experience significant **app instability** with Mitel, as the Mobility application is often non-functional. [(1 mentions)](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2366838&qs=pros-and-cons#reviews) Users find **complex reporting** in Mitel to be time-consuming and prone to technical difficulties, affecting usability. [(1 mentions)](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=1696281&qs=pros-and-cons#reviews) Users report frequent **connection issues** with Mitel, leading to an unreliable experience with the Mobility application. [(1 mentions)](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2366936&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Mitel ##### 1. Ease of Use Users find Mitel's solutions easy to implement, highlighting the **user-friendly interface** that enhances overall functionality. [ See 2 mentions ](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=1696202&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "IT Team Leader" What do you like about Mitel? The GUI from agent perspective but also the back end configuration is easy to use ![Menard B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Menard B.") MB Menard B. Mid-Market (51-1000 emp.) 5.0/5 "A Unified communication platform short review" What do you like about Mitel? What I like the most with mitel is that their solutions such as mivoice business, micontact center, and miboarder gateway are easy to implement and in ##### 2. Easy Setup Users love the **easy setup** of Mitel solutions, enabling smooth integration with existing systems and user-friendly interfaces. [ See 2 mentions ](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2077403&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "IT Team Leader" What do you like about Mitel? The GUI from agent perspective but also the back end configuration is easy to use ![Menard B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Menard B.") MB Menard B. Mid-Market (51-1000 emp.) 5.0/5 "A Unified communication platform short review" What do you like about Mitel? What I like the most with mitel is that their solutions such as mivoice business, micontact center, and miboarder gateway are easy to implement and in ##### 3. Easy Access Users appreciate the **easy access** of Mitel's solutions, noting their seamless integration and user-friendly interfaces. [ See 1 mentions ](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2077385&qs=pros-and-cons#reviews) See Related User Reviews ![Menard B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Menard B.") MB Menard B. Mid-Market (51-1000 emp.) 5.0/5 "A Unified communication platform short review" What do you like about Mitel? What I like the most with mitel is that their solutions such as mivoice business, micontact center, and miboarder gateway are easy to implement and in ##### 4. Easy Implementation Users appreciate the **easy implementation** of Mitel solutions, seamlessly integrating with existing platforms and user-friendly interfaces. [ See 1 mentions ](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2077366&qs=pros-and-cons#reviews) See Related User Reviews ![Menard B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Menard B.") MB Menard B. Mid-Market (51-1000 emp.) 5.0/5 "A Unified communication platform short review" What do you like about Mitel? What I like the most with mitel is that their solutions such as mivoice business, micontact center, and miboarder gateway are easy to implement and in ##### 5. Easy Integration Users appreciate the **easy integration** of Mitel's solutions with existing platforms, enhancing overall usability and efficiency. [ See 1 mentions ](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2077378&qs=pros-and-cons#reviews) See Related User Reviews ![Menard B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Menard B.") MB Menard B. Mid-Market (51-1000 emp.) 5.0/5 "A Unified communication platform short review" What do you like about Mitel? What I like the most with mitel is that their solutions such as mivoice business, micontact center, and miboarder gateway are easy to implement and in ### 5 Cons or Disadvantages of Mitel ##### 1. Performance Issues Users experience **performance issues** with Mitel, citing frequent bugs and crashes that hinder effective usage. [ See 2 mentions ](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2106802&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Sunsetting soon, move to cloud" What do you dislike about Mitel? The Mobility application is spotty at best and non-funtional most of the time. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "IT Team Leader" What do you dislike about Mitel? A lot of bugs that have been reported, Your site explorer crashes often. ##### 2. Software Bugs Users report frequent **software bugs** that lead to crashes and frustrating technical difficulties during use. [ See 2 mentions ](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=1696214&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "IT Team Leader" What do you dislike about Mitel? A lot of bugs that have been reported, Your site explorer crashes often. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 2.5/5 "Worked well for start up company" What do you dislike about Mitel? The reporting spreadsheets were time consuming to navitage through and we often encountered technical difficulties with the lines where the phone line ##### 3. App Instability Users experience significant **app instability** with Mitel, as the Mobility application is often non-functional. [ See 1 mentions ](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2366838&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Sunsetting soon, move to cloud" What do you dislike about Mitel? The Mobility application is spotty at best and non-funtional most of the time. ##### 4. Complex Reporting Users find **complex reporting** in Mitel to be time-consuming and prone to technical difficulties, affecting usability. [ See 1 mentions ](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=1696281&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 2.5/5 "Worked well for start up company" What do you dislike about Mitel? The reporting spreadsheets were time consuming to navitage through and we often encountered technical difficulties with the lines where the phone line ##### 5. Connection Issues Users report frequent **connection issues** with Mitel, leading to an unreliable experience with the Mobility application. [ See 1 mentions ](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2366936&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Sunsetting soon, move to cloud" What do you dislike about Mitel? The Mobility application is spotty at best and non-funtional most of the time. ## Top-Rated Alternatives [ ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect") GoTo Connect 4.4/5(1,415) ](https://www.g2.com/products/goto-connect/reviews) [ ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX") 3CX 4.4/5(547) ](https://www.g2.com/products/3cx/reviews) [ ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") RingEX 4.2/5(1,425) ](https://www.g2.com/products/ringex/reviews) [ View All Alternatives ](https://www.g2.com/products/mitel/competitors/alternatives) ![Shane V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shane V.") SV Shane V. IT Specialist Management Consulting Small-Business (50 or fewer emp.) 10/14/2019 "Mitel MiCloud Connect was a critical move for us" 4/5 What do you like best about Mitel? Redudancy Eliminate the risk of on-premise equipment and phone lines failing Easier management and scaling of users and services Value added features included where before we had to license each one Mitel Mobile App Supports Azure AD Single Sign-on eliminating the need to have a separate password for Mitel from our enterprise credentials. Multiple ways to contact support Fully managed so it takes the burden off my shoulders knowing anyone in our company can get help and don't have to rely on reaching me. Review collected by and hosted on G2.com. What do you dislike about Mitel? Some cases take too long to resolve. I've had an open case for an Outlook calendar integration issue since March, and it's still not resolved. It seems there are some growing pains after they took over Shoretel and struggle to resolve some issues, though overall there have been very, very few of these types of downsides. I wish the Mitel Connect Mobile app would support two-way "Call Presence" so whenever I'm on a call on the Mobile App, those using the Desktop app can see I'm on a call, and vice versa, especially for our receptionist to be able to globally see everyone's status. The mobile and desktop apps need to be bridged. Review collected by and hosted on G2.com. Recommendations to others considering Mitel: Be prepared to share your expectations with their implementation team and don't be shy. Make sure you're getting the call flows and behavior you expect, and this may require creating some flow charts or other type of planning tool to really lay out how you want your system to work. Also gain a thorough understanding of which license your organization will need to be sure you have the features you will actually use and exclude those you will not. You can always change, which is the beauty of a Cloud subscription. We started out with Essentials and discovered later we needed to upgrade, so it came out at a higher cost, which didn't make management happy, but they understood. I wish I had scoped it out better in the beginning. Review collected by and hosted on G2.com. What problems is Mitel solving and how is that benefiting you? We had zero redundancy if our phone system went down, leaving us down and dead in the water, so this solves that huge gap in reliability, where most of the time of Mitel is having any sort of issue, it's here or there and not across the board, so maybe the web applications have an outage, but we can still make/receive calls. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Staffing and Recruiting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Staffing and Recruiting") AS Verified User in Staffing and Recruiting Mid-Market (51-1000 emp.) 9/29/2020 "Seems Great!" 5/5 What do you like best about Mitel? Lots of features that are included. Doesn't seem like I can complain about anything. Review collected by and hosted on G2.com. What do you dislike about Mitel? Nothing to dislike yet. Can't complain about anything. Review collected by and hosted on G2.com. What problems is Mitel solving and how is that benefiting you? We are able to use our cell phones and PCs instead of hauling a desk phone from place to place. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Leisure, Travel & Tourism](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Leisure, Travel & Tourism") AL Verified User in Leisure, Travel & Tourism Small-Business (50 or fewer emp.) 9/29/2020 "Great company!" 4.5/5 What do you like best about Mitel? The connection and tools are great- we use only 1/2 of what they offer and love them Review collected by and hosted on G2.com. What do you dislike about Mitel? If the internet is down we are down on the phones Review collected by and hosted on G2.com. What problems is Mitel solving and how is that benefiting you? We have no real issues or problems at this time with the connect Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Bert R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bert R.") BR Bert R. IT Specialist Computer & Network Security Small-Business (50 or fewer emp.) 10/15/2019 "Great service and great phones" 5/5 What do you like best about Mitel? The setup is super simple and tech support is always on top of things. Review collected by and hosted on G2.com. What do you dislike about Mitel? not much to dislike, if i have an issue Mitel always resolves it. Review collected by and hosted on G2.com. What problems is Mitel solving and how is that benefiting you? Its keeping customers cost down Review collected by and hosted on G2.com. Show More 7/30/2020 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller JJ Joe J. President Small-Business (50 or fewer emp.) 10/22/2019 "Reliable VoIP service" 4/5 What do you like best about Mitel? The software is easy to set up and use. I like that I can customize for each user in my network features such as simultaneous ring on the user's cellphone. Sound quality is generally very good. Review collected by and hosted on G2.com. What do you dislike about Mitel? Each upgrade of software installs additional programs, like TeamWork, which I do not want and have to uninstall. It would be better if it gave me the choice at install to select which programs I wanted. While the quality of the sound I hear is excellent, the quality of the sound others hear is only good. I changed headsets, but it still remained only good. Would like the ability to cut-and-paste codes into the dialing box; right now can put in numbers to call, but have to hand input codes for conference calls, etc. Review collected by and hosted on G2.com. Recommendations to others considering Mitel: I do not use it. Review collected by and hosted on G2.com. What problems is Mitel solving and how is that benefiting you? It is a solid, inexpensive solution for office telephones. We are about to move and using this product has taken one big issue off my desk. When we move, our phone service will move with us with minimal effort and no expense. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Museums and Institutions](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Museums and Institutions") AM Verified User in Museums and Institutions Mid-Market (51-1000 emp.) 10/18/2019 "Mitel: Great On-Prem, Lackluster On-Cloud" 2.5/5 What do you like best about Mitel? MiCloud is perhaps best suited for SMB who lack a well rounded in-house IT department. MiCloud takes most of the work away from the organization and handles the underlying network itself. Review collected by and hosted on G2.com. What do you dislike about Mitel? Its main advantage is also its Achilles heel. For organizations that have a proper IT infrastructure team in place, MiCloud is the kiss of death. The lack of control over the organization's VoIP network option is brutal. I have worked in an organization that uses a Mitel Director on-prem solution and can confidently state that it's much better suited for enterprise organizations than MiCloud. Review collected by and hosted on G2.com. Recommendations to others considering Mitel: Please carefully weigh the MiCloud option against the on-prem equivalent like Mitel Director. If you're a smaller organization and/or lack a robust in-house IT department, MiCloud may be for you. If you're a larger enterprise with its own technology department, consider a solution, like Director, that gives you more control over the environment. Review collected by and hosted on G2.com. What problems is Mitel solving and how is that benefiting you? MiCloud connect does free up some man hours that would otherwise be spent provisioning VoIP profiles and the like. However, the benefits to this ease of use are outweighed by the lack of control I have on the MiCloud platform when compared to Mitel Director. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller DP Diane P. Manager Technical Sevices Small-Business (50 or fewer emp.) 10/14/2019 "Frustrating from a service level perspective" 2/5 What do you like best about Mitel? The software hits some of the right spots but the reliability of the service behind it takes away from the software. Additionally, while it controls the phone it seems short Review collected by and hosted on G2.com. What do you dislike about Mitel? Resetting passwords seems to be a constant challenge in our environment. Links seem to be deactivated and it is generally frustrating when the automated change your password comes up. Review collected by and hosted on G2.com. Recommendations to others considering Mitel: If you are looking for a fully robust phone application, this is not really it. it works the basic functions but does not really provide anything special. Review collected by and hosted on G2.com. What problems is Mitel solving and how is that benefiting you? I am not really effectively using this software to solve problems. It is too obtuse in some ways to effectively to use it as an optimizer every day. Review collected by and hosted on G2.com. Show More Response from Camille Beasley of Mitel [Editedit](https://www.g2.com/survey_responses/mitel-review-3409923/official_response/edit) Diane, we really appreciate the specific feedback in your review. We want to make sure the product is fully supporting your organization's needs. We welcome the chance to connect you with one of our Customer Success Managers to dig into some of the areas you've called out. Please email camille.beasley@mitel.com with your contact details and company name, so we can arrange an introduction. Thank you. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Paper & Forest Products](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Paper & Forest Products") AP Verified User in Paper & Forest Products Small-Business (50 or fewer emp.) 10/17/2019 "Evolving quality" 3.5/5 What do you like best about Mitel? The set of software solutions are feature packed. Mitel is constantly improving the features and releasing additional capabilities. Most impressive is that the core functionality is not ignored. The ability to make and manage phone calls is stable and reliable. Review collected by and hosted on G2.com. What do you dislike about Mitel? Updates are a little too frequent, often requiring downloads of new client software AND reconfiguration of downloaded software. How, at this stage of development, the setup software STILL requires a USER to know the server as "clientstart.sky.shoretel.com" is beyond me, and the updates routinely ask for this cryptic information. Review collected by and hosted on G2.com. Recommendations to others considering Mitel: Go for it. At the present time, the software is quite good. Apart from too-frequent updates, my organization is pleased with the capabilities and reliability of the software. It has truly come along way - we were early adopters and the software is far better today. Review collected by and hosted on G2.com. What problems is Mitel solving and how is that benefiting you? No more PBX management problems (and limitations), no more requirement to find multiple providers for different solutions. Mitel offers a nice package of (expanding) capabilities. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 10/16/2019 "Excellent" 4/5 What do you like best about Mitel? Being able to create new users quickly and get them up and running within the same day. Getting the call flow up and running is also very nice as it loads very quickly and allows for new offices or in general new routing to occur when it needs to be done. It is also nice to have even different departments get their own number if they like to ring to them specifically instead of people calling the main company phone line in order to reach them. Review collected by and hosted on G2.com. What do you dislike about Mitel? Call center reporting doesn't work well and errors out every time. I think the overall reporting can be improved by showing what call went to voicemail, who exactly answered the call when it came in and who transferred what call to what person. Review collected by and hosted on G2.com. Recommendations to others considering Mitel: I would say if you want a reliable service and good support system to switch over with the benefit of easily adding new users or locations to the system. Review collected by and hosted on G2.com. What problems is Mitel solving and how is that benefiting you? Everyone in the company is not on one phone system and can connect to anyone easily now. Our employees used different systems everywhere and we were able to connect everyone onto the Mitel system. This allows for someone here in Georgia to call someone in South Carolina easily just be dialing an extension instead of calling an office number to go through their individual prompts and then finally getting to them Now its a simply task of just dialing 4 numbers or looking them up in the Directory. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Logistics and Supply Chain](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Logistics and Supply Chain") AL Verified User in Logistics and Supply Chain Small-Business (50 or fewer emp.) 10/15/2019 "Worst Instant Messenging Service EVER" 0/5 What do you like best about Mitel? Nothing. Mitel Connect is a horrifying application. The phone service is the only thing that is ok, but that is not even that good. Review collected by and hosted on G2.com. What do you dislike about Mitel? Geez, where can I begin? I hear complaints around my office every single day regarding Connect. We miss Shoretel soooo much! Our employees miss message notifications all the time, as they often do not pop up on screen. Then you have to play around with the application and quit out then restart your computer, then log back in. The settings are terrible and complicated. Shoretel was amazing because the window was smaller, yet also displayed all your contacts and told you whether or not they were on the phone. Copy/paste doesn't work in Connect anymore, which is also annoying. And when you have issues with the application, you have to sit on hold for hours just to speak with somebody... and that somebody rarely has a solution. Also, I was told that when we converted over to Mitel from Shoretel that our overall bill would go down... but it's actually way higher than our Shoretel bill was!!! The only reason we are still using Mitel is because we haven't had time to implement a new phone/messenging service. Mitel slows our productivity down every single day. Review collected by and hosted on G2.com. Recommendations to others considering Mitel: Don't do it. Review collected by and hosted on G2.com. What problems is Mitel solving and how is that benefiting you? None. Connect only creates more problems. It would be nice if we could figure out how to conference call or screen share, but nobody here can figure out how to do it. Review collected by and hosted on G2.com. Show More Response from Camille Beasley of Mitel [Editedit](https://www.g2.com/survey_responses/mitel-review-3413494/official_response/edit) Thank you for taking time to submit a review. We would very much appreciate the opportunity to resolve any issues and assist in answering your "how to" questions about our product features. Please email camille.beasley@mitel.com with your contact info and company name, so we can connect you with a member of our Customer Success Team. 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