--- title: Mitel Reviews meta_title: 'Mitel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 235 reviews by the users' company size, role or industry to find out how Mitel works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 235 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Mitel Reviews **Vendor:** Mitel Networks **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 3.8/5.0 **Total Reviews:** 235 ## About Mitel Talk. Chat. Collaborate. Interact. MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other and not have to focus on making the software work. ## Mitel Pros & Cons **What users like:** - Users find Mitel's solutions easy to implement, highlighting the **user-friendly interface** that enhances overall functionality. (2 reviews) - Users love the **easy setup** of Mitel solutions, enabling smooth integration with existing systems and user-friendly interfaces. (2 reviews) - Users appreciate the **easy access** of Mitel's solutions, noting their seamless integration and user-friendly interfaces. (1 reviews) - Users appreciate the **easy implementation** of Mitel solutions, seamlessly integrating with existing platforms and user-friendly interfaces. (1 reviews) - Users appreciate the **easy integration** of Mitel's solutions with existing platforms, enhancing overall usability and efficiency. (1 reviews) - Easy Integrations (1 reviews) - Integrations (1 reviews) - Simple (1 reviews) - User Interface (1 reviews) **What users dislike:** - Users experience **performance issues** with Mitel, citing frequent bugs and crashes that hinder effective usage. (2 reviews) - Users report frequent **software bugs** that lead to crashes and frustrating technical difficulties during use. (2 reviews) - Users experience significant **app instability** with Mitel, as the Mobility application is often non-functional. (1 reviews) - Users find **complex reporting** in Mitel to be time-consuming and prone to technical difficulties, affecting usability. (1 reviews) - Users report frequent **connection issues** with Mitel, leading to an unreliable experience with the Mobility application. (1 reviews) - Users often face **dialing issues** with Mitel, experiencing random outbound calls and technical difficulties. (1 reviews) - Users find the **difficult navigation** of Mitel’s reporting spreadsheets to be time-consuming and frustrating. (1 reviews) - Navigation Difficulty (1 reviews) - Number Issues (1 reviews) - Phone Issues (1 reviews) ## Mitel Reviews ### 1. Voicemails, Calls and Conferences all in one place! **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2017 **What do you like best about Mitel?** I love being able to see my missed calls and voicemails all in one place. It's easy to see how many times people call and if the number is unknown, it's easy to search and see who it was. **What do you dislike about Mitel?** Please have a pop up or confirmation instead of click to call - it's so stressful and I wish ShoreTel could help me not call customers on accident. I can't count the number of times my or my teammates have just heard someone on the other end of the phone because we didn't realize we had clicked their phone number accidentally. **Recommendations to others considering Mitel:** Don't click phone numbers, unless you're ready to talk with someone. Even the slightest click will call a customer and you might not know it right away. **What problems is Mitel solving and how is that benefiting you?** General phone calls and talking to customers - it's nice being able to have all my voicemails and missed calls in one, easy to read place! ### 2. ShoreTel is awesome! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** December 28, 2016 **What do you like best about Mitel?** Shortel is awesome. Keeping track of voicemails and incoming/outgoing calls easy. You can run reports, keep voicemails for a long time, track how long you've spent on the phone and help streamline your productivity throughout each day. Very easy to use and user friendly. If you have any issues, the staff at Shoretel are very eager to help and knowledgeable. When working from home, I love the feature to switch calls to go to your mobile and when receiving calls or calling someone it appears you are at your desk and shows your work number. Click to dial is another great feature as well as transcribed voicemails. **What do you dislike about Mitel?** To check voicemail externally, you can't call into voicemail direct like our previous vendor. You have to call your extension and let it ring until voicemail picks up an then *# and you can get into voicemail that way. At times, it can cause Outlook to run really slow. **Recommendations to others considering Mitel:** I would definitely recommend ShoreTel. **What problems is Mitel solving and how is that benefiting you?** Shoretel provides the functionality that we need for handling calls. It's integrated with Outlook which is very beneficial. It's a great tool to use for communicating internally. It allows you to see if someone is already on the phone and you can use online chat within the ShoreTel Communicator software. ### 3. So user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Heather P. | Marketing Specialist, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2017 **What do you like best about Mitel?** The ease of setting up a conference call via a meeting maker & using ShoreTel communicator. ShoreTel VOIP phones are very user friendly & makes conferencing & transferring calls, a breeze. The customer support is always there should you have a question or would even like to demo additional products. There are so many that make your personal & professional life easy! **What do you dislike about Mitel?** What's not to like? ShoreTel is very easy to use & solves many challenges. Definitely makes being mobile very easy & user friendly. **Recommendations to others considering Mitel:** Great product with many uses & solving challenges. **What problems is Mitel solving and how is that benefiting you?** Connecting with clients, prospects & colleagues in a simple & one-click environment. I've always been nervous about conferencing in clients & customers but ShoreTel does all the work & the conferencing is seamless! ### 4. Phone Systems Organization **Rating:** 5.0/5.0 stars **Reviewed by:** Gary L. | Assistant Director, Enterprise (> 1000 emp.) **Reviewed Date:** August 10, 2016 **What do you like best about Mitel?** ShoreTel is both the phone used in my office and the name of the program associated with it. It is used both to monitor my individual work phone as well as monitor designated phone lines meant to be used as designated call centers. It has a large memory and has a decent sort and search function. **What do you dislike about Mitel?** Unfortunately, both my IT department and I have not yet figured out how to link it with our internal email systems and have it consistently work with forwarding of messages and updating contacts. The program interface is also very simplistic and looks like it was designed in the early 90's. **Recommendations to others considering Mitel:** I recommend working with the telephone provider in your area before implementation. They may provide better deals with partnerships they have for your business needs. Shoretel is a wonderful provider but there has not been anything extra that I can see that they offer that others cannot. Go with whichever product or service that fits your own business needs. **What problems is Mitel solving and how is that benefiting you?** It helps organize all my messages and places a timestamp on them. It keeps a log of the number, time and allows multiple playbacks and pausing of the message. This has helped in my efficiency in responding to calls. Additionally, the designated call centers that are set up allows for a log of all calls so that we can get back to people in a timely manner. ### 5. Efficient and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Quinn F. | DevOps Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** July 13, 2016 **What do you like best about Mitel?** I like the connectivity between the computer and phone. It seamlessly links them and makes it easy to copy and paste phone numbers. I like being able to enter a phone number in any format and have it automatically call for me. The overall display scheme used for the software is nice too. It is easy to navigate and looks pleasant to the eye. **What do you dislike about Mitel?** Sometimes when transferring a call it will fail. This could be due to a local network issue but I have had it happen on multiple occasions on separate days. **Recommendations to others considering Mitel:** It is a high quality product that should be usable across many business models. **What problems is Mitel solving and how is that benefiting you?** I work at a tax collection agency where knowing the name of who I am speaking with and who I have talked to previously is very important. Having a detailed history and ability to call straight from the history list is essential. The shoretel phone system provides exactly what I need. ### 6. Shoretel Sky **Rating:** 4.5/5.0 stars **Reviewed by:** James M. | Lead Business Analyst, Medical Devices, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2016 **What do you like best about Mitel?** We switched from an 'On Premise' Shoretel system to Shoretel Sky. The primary reason for the switch was that the Sky platform allowed us to record our calls in the cloud. The call tracking data that is available allowed us to re-prioritize our staffing levels and take hold times down by 60 seconds during our peak call time of day. **What do you dislike about Mitel?** We are at the mercy of their call center. When something at Shoretel goes down our call center goes down. **Recommendations to others considering Mitel:** Their support team was very helpful when we switched over. They re-created our phone tree and setup all the call queues. **What problems is Mitel solving and how is that benefiting you?** Cloud based. Easy to setup remote users and in the office users. ### 7. Excellent **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2017 **What do you like best about Mitel?** The best part of ShoreTel is the ease of use. Everything that you need is at your fingertips and easy to find and use. **What do you dislike about Mitel?** I would like to be able to answer my phone from my laptop when I am away from my desk. I am not sure if perhaps this is an option that my office chose not to take advantage of or if this is simply not available from ShoreTel. **What problems is Mitel solving and how is that benefiting you?** I find it easier to communicate via telephone with people outside of my office due to the ease of use. I find myself connecting more with co-workers since I don't have to dig around for their phone numbers. ### 8. Shoretel for a Sales Environment **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2016 **What do you like best about Mitel?** I love that shoretel, no matter what phone model, is all used the same way. We have 200+ users all over the country using regular phones, VPN phone and even soft phones/ **What do you dislike about Mitel?** I don't like that Shoretel is phasing out the VPN Concentratrt system and moving to another. And to a new system that are not compatible with each other. So we have to migrate 100 remote users or run 2 separate systems **What problems is Mitel solving and how is that benefiting you?** Our day to day phone communication systems ### 9. trusty ip phone solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** December 28, 2016 **What do you like best about Mitel?** I like the interface on my computer as well as the desk phone **What do you dislike about Mitel?** Sometimes conferencing and transferring calls fail **Recommendations to others considering Mitel:** I would strongly consider ShoreTel against any other vendor out there. quality product but could improve in a few small areas. **What problems is Mitel solving and how is that benefiting you?** Shoretel makes it easy for me and my team to listen to one another and add value to each others calls ### 10. Love the Shoretel Communicator **Rating:** 5.0/5.0 stars **Reviewed by:** Heather R. | Client Success Manager, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2016 **What do you like best about Mitel?** I love how I can check my Shoretel communicator software to see who called and why I missed, and it is also easy to look back at the call long to see when you talked to someone and for how long. It's also easy to call people using the communicator because it will go directly to your phone. I also get an email with my voicemails attached so I can check them easily when I'm out of the office! I also love that I can forward calls to my work cell phone when I'm out of the office as well. **What do you dislike about Mitel?** Nothing! It's so convenient to use and I haven't found a flaw yet. **Recommendations to others considering Mitel:** It's worth it! It makes it so easy to stay connected to the office, especially when out! **What problems is Mitel solving and how is that benefiting you?** It's much easier to stay connected when out of the office or in a meeting with Shoretel. The communicator is so convenient and useful. I've never used a phone system that got me as a professional! ### 11. I miss Shortel Phone systems **Rating:** 3.5/5.0 stars **Reviewed by:** Claudia C. | Enrollment Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2016 **What do you like best about Mitel?** I liked the ease of use and the ability to connect our offices via a short ext number (my company has recently switched systems). I liked the easy to navigate voice mail system. **What do you dislike about Mitel?** Shortel was dependent on our internal connections and it could and did drop callers regularly. **Recommendations to others considering Mitel:** If you do have Shoretel, stick with it. The alternatives aren't any better. Outlook integration is best with this. **What problems is Mitel solving and how is that benefiting you?** Having our clients reach us, communication with each other, Voicemail ### 12. A good soft phone **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** October 18, 2016 **What do you like best about Mitel?** Mitel's soft phone was easy to use and setup. Had good configuration settings. **What do you dislike about Mitel?** Seemed to be pretty buggy at times. Eventually we went with a different solution because we needed something newer that was still being supported. **Recommendations to others considering Mitel:** Mitel offered a nice solution for a soft phone but seems like they really stopped supporting it. **What problems is Mitel solving and how is that benefiting you?** It allowed us to make and receive calls from computers connected to our work network . ### 13. Shoretel Centralized VoIP installation with mixed SIP and analog lines **Rating:** 5.0/5.0 stars **Reviewed by:** Grant M. | Manager, Systems/IT, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2016 **What do you like best about Mitel?** The product was very easy to install, implement, train and get using quickly. **What do you dislike about Mitel?** Very little. A bit more in app help on the use of all of the available fields/options. There are many times we are looking at fields options and do not know exactly what the choices would mean. **Recommendations to others considering Mitel:** Shoretel is extremely easy to implement and set up. This does not mean that its features are not robust. Its architecture is VoIP centric from the get go, not bolted on functionality in an attempt to extend and old product's life **What problems is Mitel solving and how is that benefiting you?** We have several business problems. One was to get a communication platform that scales easily as we grow. To do more with the same number of employees. To better expand our business locations' communication needs quickly and easily. Cost savings of SIP Trunks allow us to eliminate some costly analog and PRI lines Improve customer service by allowing them to get in touch with our employees more directly and quickly, and get them to the right internal contact to best help them. ### 14. Room for improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Barbara G. | Office Manager, Textiles, Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2016 **What do you like best about Mitel?** When I'm able to actually get hold of an engineer or other tech, I can usually resolve issues fairly quickly. **What do you dislike about Mitel?** Over the last several months, ShoreTel has outsourced their customer service department, so that all calls and emails are go through an off-shore call center, with poorly-trained personnel. This makes it cumbersome and difficult to resolve issues. **Recommendations to others considering Mitel:** I was not in on the decision-making process. If I were to start over today, I would read as many customer reviews as possible before selecting a VoIP company. **What problems is Mitel solving and how is that benefiting you?** We moved to VoIP a few years ago, which has made communicating among our business locations easier, and probably less expensive, overall. ### 15. Handy for Keeping Track of Activity **Rating:** 4.5/5.0 stars **Reviewed by:** Tyler D. | Sales Operations Specialist, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** December 16, 2015 **What do you like best about Mitel?** We primarily use the call recording and and logging in Salesforce. This really helps us keep track of rep activity and make sure that all calls are being logged. The ShoreTel Communicator makes it very easy to see who calling, check your voicemail, create a conference call, and call other people. **What do you dislike about Mitel?** Sometimes ShoreTel will disconnect or not record the call in Salesforce, other than that there is noting that I really do not like. Part of this may be because I primarily use a laptop and am not always connected to my docking station, and when I reconnect it doesn't automatically turn on. **Recommendations to others considering Mitel:** I do not have any recommendations at this time. **What problems is Mitel solving and how is that benefiting you?** Keeping track of activity is a big part of what makes our business thrive and we put a key focus on it. ShoreTel helps us automatically log activity's to record accurate call counts. ### 16. Fine Phone System **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2015 **What do you like best about Mitel?** ShoreTel is easy to use. Agents can easily answer, record, and monitor calls. **What do you dislike about Mitel?** We often have agents work remotely and they continuously run into some issues when using ShoreTel. Troubleshooting usually works out these issues, but it can be a nuisance and delay customer interaction. **What problems is Mitel solving and how is that benefiting you?** Customer Care. Shoretel is easy to use for customer service purposes. ### 17. ShoreTel Communicator has everything you need for easy communication with your team **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** April 14, 2016 **What do you like best about Mitel?** ShoreTel Communicator is a great tool for our company. It integrates seamlessly with Outlook, which makes call handling during meetings very simple. There is so much functionality included in the app that help increase productivity as well. The IM feature is a nice way to communicate with colleagues that may already be on a call. Voicemails can be saved or forwarded to another person. Call details can be documented and tied to a contact directly in the app. Several optional phone numbers can be stored and configured for out of office, meeting, absence routing automatically. **What do you dislike about Mitel?** We occasionally experience latency with the Outlook integration. Some of the ShoreTel plug ins take a long time to load. Once Outlook opens and syncs with ShoreTel, the app usually works great. **Recommendations to others considering Mitel:** We highly recommend ShoreTel to anyone considering an upgrade to their phone system. **What problems is Mitel solving and how is that benefiting you?** We moved to ShoreTel recently because our old phone system was outdated. ShoreTel provides all of the functionality we need for handling phone calls quickly and easily. The integration with Outlook is another huge time saver for us. ### 18. Very good scalable solution to replace aging non-IP solutions. Lower TCO than other big players. **Rating:** 4.0/5.0 stars **Reviewed by:** Eric K. | Mercury Marine Ambassador, Consumer Goods, Enterprise (> 1000 emp.) **Reviewed Date:** October 27, 2015 **What do you like best about Mitel?** Can easily be installed for small and large deployments. Many portions have been built from the ground-up and their latest offering has a very modern design with good integration with other products. They have less "nickel and dime" strategies than some of the other PBX providers. **What do you dislike about Mitel?** For VERY large deployments, their engineering and support teams do not have the experience that bigger providers have. Especially with their latest platforms, we sometimes feel as if we are testing some items in our production environment. It doesn't happen often, but I'd like to be able to engage some of the other big customers to see how they utilize the software and where we may be able to improve or add functionality. Least cost routing generally works well, but it can be difficult to track and properly document across continents. VPN phones work, but not as well as they should with their VPN Concentrator. Focus on the ShoreTel Sky/Connect platform for VPN, that is supposed to be much better. **Recommendations to others considering Mitel:** Very good for small and large deployments alike. There are some things to look out for when performing international implementations, but most can be solved by multiple images based on recommendations from ShoreTel. They are a newer player still brining fresh ideas to market. Competitors have been looking at acquiring this company, so that says something. **What problems is Mitel solving and how is that benefiting you?** We have many large and small remote sites that used to all have their own individual phone systems. By combining all of them together into one unified phone system our support staff can better support our sites without always having to rely on outside vendors or dedicated, on-site staff. ### 19. Very Robust Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren F. | Sr. Instructional Designer / Trainer, Banking, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2016 **What do you like best about Mitel?** ShoreTel Communicator program is very intuitive and easy to use. The dial in menu options are also easy to use but provide many options for customization. **What do you dislike about Mitel?** I truly have not found anything I don't like about it. **What problems is Mitel solving and how is that benefiting you?** It is my source for my internal company's phone directory. The history log of calls is always tracking even if you don't have the ShoreTel Communicator program up and running. ### 20. Glitches at times **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 02, 2016 **What do you like best about Mitel?** The ability to save contacts and organize lists for them. See who is contacting me with the caller ID. **What do you dislike about Mitel?** The system glitches at times and with go in and out of connection with our network. **Recommendations to others considering Mitel:** Can be a great tool for calling but inconsistent at times. **What problems is Mitel solving and how is that benefiting you?** The greatest benefit is the call history and voicemail use, it allows me to follow up with customers if I have an invalid number on their profile. ### 21. Shoretel - Products that live up to the hype **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2015 **What do you like best about Mitel?** Ease of use. I can show most customers how to use their phone/software within 3 minutes and they will have everything they need to know unless they qualify as an advanced user. Brilliantly Simple is what they use to describe it, and I have to agree, from the users perspective it is brilliantly simple. This makes Shoretel the Apple of business phones in my opinion. Also, the way their products work in multiple capacities, and with redundancy designed into each component is a very smart design, engineered to keep your business up and running and work around any point of failure. We love the simple SSO / AD integration and Office/Outlook integration. It is a highly flexible and secure system for any type of business environment. **What do you dislike about Mitel?** I have seen more dropped handsets (just the receiver) on the IP480 fail than any other brand, but I'm sure there is a compromise between quality of build and quality of the sound of the handset as well. Also we have seen issues in certain builds that required software upgrades of the entire system that were not caught by QA. **Recommendations to others considering Mitel:** Get on a good Partner support agreement which will make life easier. **What problems is Mitel solving and how is that benefiting you?** We have solved communications issues between geographically separated sites and their customers in many formats, such as extension to extension dialing across the US, flexible voicemail/Auto attendant routing, company-wide IM, Conference bridges, etc. The Shoretel solution is simple to deploy and configure, in an advanced or simple environment. Users have gone from hating using their phone system to absolutely loving it. ### 22. ShoreTel platform in small to medium environment **Rating:** 4.5/5.0 stars **Reviewed by:** Christina M. | Systems Engineer III, Electrical/Electronic Manufacturing, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2015 **What do you like best about Mitel?** Easy enough to setup, install and get running. If you have a good VAR, help is only a phone call away. Phones were good quality, and a variety to choose from, for desktops, conference rooms and waiting room phones. 230g were used for desktops. The admins liked the 560g, as well as the call manager software used for handling calls. **What do you dislike about Mitel?** Was not quite there yet for a really large scale environment (over 10k employees) but I can see them growing and getting there, in time. Our first VAR was not as responsive as we would have liked, or needed, but we were able to find another that was not just in it for the money, and whom we could purchase equipment from at a better price. A good VAR is invaluable! **Recommendations to others considering Mitel:** Do your homework, and choose a good VAR of record. That makes ALL the difference in the world! **What problems is Mitel solving and how is that benefiting you?** At the company I worked for, we used ShoreTel to replace an old legacy system. It was quick, as far as the deployment, and pretty painless, as far as the setup. Most things were intuitive, to a seasoned telephony admin, and whatever wasn't, could be answered on the ShoreTel site, knowledge base, or by the VAR. Overall, a solid contender in the VoIP world, for a small to medium company, with solid market growth. One benefit was less call issues, and an easier system to install and administer. ### 23. Shoretel has seamlessly connected our many branches **Rating:** 4.0/5.0 stars **Reviewed by:** Jason P. | Project Specialist, Machinery, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2015 **What do you like best about Mitel?** I like how it connects our 16 branches together with 4 digit extension dialing, and the ability to transfer calls to anyone in the company or their cell phones. The portal is easy to use for reporting and management. Phone Assistant is simple to use although it could be more robust. **What do you dislike about Mitel?** There are call quality issues that we have at some branches that are hard to pinpoint the cause. Shoretel diagnoses them as 'network issues' but offers no help in tracking down the cause. Customer support was really good until they outsourced to India. They are still helpful but the language barrier is difficult to navigate sometimes. The mobility app could be so much more than it is. The app just is not very intuitive. Phone assistant has a nice feature where you can create watch lists, meaning you can add a tab at the bottom for all of our branches and just have the people that you want to see in the branch view. After spending a lot of time setting those up, they just randomly disappear and I get calls from users asking, "what happened?". Shoretel told me the only fix was keeping the program up at all times. That is just not feasible. **What problems is Mitel solving and how is that benefiting you?** We have probably cut our telephone costs in half company-wide by switching to Shoretel Sky. It is easy to manage from one location. ### 24. Easy to teach new staff **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2016 **What do you like best about Mitel?** This makes it easy to get all staff on board with our phone requirements. Everyone can learn the controls quickly and we can more onto more important things. Holds, parks or conferences work great. **What do you dislike about Mitel?** If shortel doesn't load the proprietary phones are tough to use. **What problems is Mitel solving and how is that benefiting you?** We needed to be able to run a call center and several branches without losing phone touch of our customers. ### 25. Very user-friendly! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2016 **What do you like best about Mitel?** I love the functionality of our Shoretel phone system. It has so many great features and is very user-friendly! **What do you dislike about Mitel?** Setting up voicemails for all of the different modes was somewhat cumbersome and time consuming. **What problems is Mitel solving and how is that benefiting you?** Efficiently handling phone calls at work. ### 26. ShoreTel is clearly the easiest to setup, manage and use VoIP solution on the market today... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 26, 2015 **What do you like best about Mitel?** 1 size really does fit all. Regardless if you have 5 users or 5,000 users...all the features are available to every user if desired. While there are many VoIP solutions on the market, I have not found any to be more straight-forward and intuitive like ShoreTel. Setup is quick, management is known as the easiest in the industry, and users love the features. It just works! **What do you dislike about Mitel?** The only area I see that needs improvement is time-to-market for new features. This industry moves at warp speed and in order to compete strong, we must be ready when the market relevance peaks. While ShoreTel has recognized this importance more so in the past 18 months, there is still room for improvement. **Recommendations to others considering Mitel:** You won't regret it! **What problems is Mitel solving and how is that benefiting you?** We support customers all over the world who use the ShoreTel product. No other product allows us to do this easier than ShoreTel. ### 27. Not for the novice, but very functional with great IVR design modules. **Rating:** 2.5/5.0 stars **Reviewed by:** Scott M. | IT Infrastructure Specialist, Automotive, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2015 **What do you like best about Mitel?** The interactive IVR design modules were a great way of visualizing the design - and were much more functional than competitive vendor solutions. **What do you dislike about Mitel?** Without initial training or prior experience, it can be a very difficult suite to navigate and configure. **Recommendations to others considering Mitel:** Before committing to an investment in handsets, trial several different modules in order to ensure your choice meets the variety of company needs. They're not a 1 size fits all from exec to hotdesk user. **What problems is Mitel solving and how is that benefiting you?** We replaced a legacy digital phone system to a full ShoreTel VoIP platform which provided us a full multi-site hot-desking solution that was centrally managed. ### 28. Good Product overall and would recommend but has a few flaws **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2015 **What do you like best about Mitel?** ShoreTel is easily accessible via phone or web and can link to your computer via certain platforms. It also keeps statistics on phone calls which is key in a sales role. Also VMs are sent to my e-mail which is a big plus. **What do you dislike about Mitel?** Call clarity has been poor at certain times but overall a good product. **Recommendations to others considering Mitel:** It is a solid platform and product. Every once in awhile the call quality is lacking, even with those instances, I would recommend the product. **What problems is Mitel solving and how is that benefiting you?** It solves the problem of unreliable communication, dropped calls, and ability to access VM anytime. Benefit is that I can always get VMs and be in touch with customer and teammates. ### 29. ShoreTel is a great product with a few minor inconveniences **Rating:** 4.0/5.0 stars **Reviewed by:** Stephen S. | Senior Associate / Team Operations, Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2015 **What do you like best about Mitel?** One of the things that I like most about ShoreTel is the simplicity of its operations and the general functionality of the phone system. **What do you dislike about Mitel?** I found this out today, I was unable to include a co-worker on a conference call until the third party answered, which at that time was too late **Recommendations to others considering Mitel:** Offer a skipping function in voicemail. Currently have to partially listen through new/old messages to get to message that you're looking for. Also, in the conference calling, the user can only connect to a third part once the call has been answered by the other person. **What problems is Mitel solving and how is that benefiting you?** I found, through the use of ShoreTel's phone system, that it is very easy to figure out/master. Within a week of beginning my job, I had just about everything figured out. ### 30. ShoreTel **Rating:** 3.5/5.0 stars **Reviewed by:** Dean S. | Associate Manager, Automotive, Enterprise (> 1000 emp.) **Reviewed Date:** October 26, 2015 **What do you like best about Mitel?** Easy for users to use the software. Low total cost of ownership **What do you dislike about Mitel?** Configuration via web browser is very tedious. Does not have a way to add multiple items in some areas or do a mass reconfiguration in all areas. **Recommendations to others considering Mitel:** Very good system for less than 5000 users. Has several issues when trying to implement in large enterprise. **What problems is Mitel solving and how is that benefiting you?** Communications across our enterprise, Lower cost of PBX system. ### 31. Mitel UC Review **Rating:** 3.5/5.0 stars **Reviewed by:** Kevan M. | Systems Administrator, Food & Beverages, Enterprise (> 1000 emp.) **Reviewed Date:** October 29, 2015 **What do you like best about Mitel?** I like the UCA app and its integration with the hardware phone. **What do you dislike about Mitel?** Sometimes the app isnt stable or in sync with the phone **What problems is Mitel solving and how is that benefiting you?** The softphone feature and app for mobile devices is great ### 32. Good software, very useful. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2015 **What do you like best about Mitel?** The ability to easily contact anyone in the company, by chat or phone call. **What do you dislike about Mitel?** Users who do not have UCA are still shown in the list, even though I cannot contact them. It also does not she their extention. **What problems is Mitel solving and how is that benefiting you?** The ability to see if someone is available, or even in that day. The ability to contact people that you may have never met easily. ### 33. Simple Implementations, yet still Feature Rich **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff B. | Director of Marketing, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** March 18, 2015 **What do you like best about Mitel?** The simplicity of the installs and integration. Easily the number solution one that we sell in terms of customer adoption. **What do you dislike about Mitel?** Nothing really to dislike except maybe the multiple name changes for their offer solutions, but I think that's all settled now. **Recommendations to others considering Mitel:** They really do have a solution for every organization. Whether you're replacing an end of life Axxess system, implementing a virtualized environment in the cloud, or the feature rich premise offering, you can't go wrong with Mitel and the direction they are heading. **What problems is Mitel solving and how is that benefiting you?** Anyone that still has the tried and true Axxess system, there is a clear and concise upgrade path with Mitel platform. You can even utilize the same phones, which is a large spend with a new system. ### 34. Mitel UCC **Rating:** 5.0/5.0 stars **Reviewed by:** Bill C. | Senior Account Executive, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2015 **What do you like best about Mitel?** There is a continuing evolution in the MItel UCC product. New features are added with each release and the product seems to get better and tighter with each change. **What do you dislike about Mitel?** I would like to see the mobility application gain the ability to automatically move from Wi-Fi to wireless; something I understand is coming soon. **What problems is Mitel solving and how is that benefiting you?** I am constantly in contact and available to my peers and clients. I can collaborate on the fly with the Mitel UCC. ### 35. Excellent! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2014 **What do you like best about Mitel?** It is a Brilliantly Simple solution to implement, maintain and use. We have administrative access to the entire enterprise for admin from a single interface. It is also, simple to use in that it allows the users to utilize a standard phone, software interface or mobile device. **What do you dislike about Mitel?** There is nothing at this time. The system is on version 14.2. Version 15 is in beta and will be released soon. ShoreTel is committed to a version release every 9 to 12 months. These version releases are full of new features. The best lately is the ability to fully leverage VMWare. **Recommendations to others considering Mitel:** It is head and shoulders above all the rest of the telephony solutions. **What problems is Mitel solving and how is that benefiting you?** We are now fully mobile. All our sites are interoperating. ## Mitel Discussions - [Password Policy & Mobile Client](https://www.g2.com/discussions/password-policy-mobile-client) - 1 comment, 1 upvote - [View Mitel pricing details and edition comparison](https://www.g2.com/products/mitel/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-29+23%3A23%3A29+-0500&secure%5Bsession_id%5D=2c94b01b-cb1f-46c4-b356-f29969de7a96&secure%5Btoken%5D=00c198883dd5d4f0f1dbecaed02b819127465ebdc537af3a847dc2ba0f7b6652&format=llm_user) ## Mitel Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing ## Top Mitel Alternatives - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,383 reviews)