--- title: Mitel Reviews meta_title: 'Mitel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 235 reviews by the users' company size, role or industry to find out how Mitel works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 235 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Mitel Reviews **Vendor:** Mitel Networks **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 3.8/5.0 **Total Reviews:** 235 ## About Mitel Talk. Chat. Collaborate. Interact. MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other and not have to focus on making the software work. ## Mitel Pros & Cons **What users like:** - Users find Mitel's solutions easy to implement, highlighting the **user-friendly interface** that enhances overall functionality. (2 reviews) - Users love the **easy setup** of Mitel solutions, enabling smooth integration with existing systems and user-friendly interfaces. (2 reviews) - Users appreciate the **easy access** of Mitel's solutions, noting their seamless integration and user-friendly interfaces. (1 reviews) - Users appreciate the **easy implementation** of Mitel solutions, seamlessly integrating with existing platforms and user-friendly interfaces. (1 reviews) - Users appreciate the **easy integration** of Mitel's solutions with existing platforms, enhancing overall usability and efficiency. (1 reviews) - Easy Integrations (1 reviews) - Integrations (1 reviews) - Simple (1 reviews) - User Interface (1 reviews) **What users dislike:** - Users experience **performance issues** with Mitel, citing frequent bugs and crashes that hinder effective usage. (2 reviews) - Users report frequent **software bugs** that lead to crashes and frustrating technical difficulties during use. (2 reviews) - Users experience significant **app instability** with Mitel, as the Mobility application is often non-functional. (1 reviews) - Users find **complex reporting** in Mitel to be time-consuming and prone to technical difficulties, affecting usability. (1 reviews) - Users report frequent **connection issues** with Mitel, leading to an unreliable experience with the Mobility application. (1 reviews) - Users often face **dialing issues** with Mitel, experiencing random outbound calls and technical difficulties. (1 reviews) - Users find the **difficult navigation** of Mitel’s reporting spreadsheets to be time-consuming and frustrating. (1 reviews) - Navigation Difficulty (1 reviews) - Number Issues (1 reviews) - Phone Issues (1 reviews) ## Mitel Reviews ### 1. Mitel Connect Rocks **Rating:** 4.0/5.0 stars **Reviewed by:** Joe A. | Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2019 **What do you like best about Mitel?** Able to be reached at anytime on my computer or mobile phone. **What do you dislike about Mitel?** The random disconnects with my ISP suck but never have issues reconnecting. **What problems is Mitel solving and how is that benefiting you?** It has allowed me to be remote and keep in touch with coworkers. ### 2. Great value compared to other offerings **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Mitel?** As a complete value, the web conferencing with phone dial-in is as robust as standalone products from other companies. On top of that you are getting a great desktop phone system included. **What do you dislike about Mitel?** The instant messenger is behind the times compared to Slack and Teams. The Outlook plugin for scheduling is also very finicky. **What problems is Mitel solving and how is that benefiting you?** Our company conference calls are an absolute breeze now, especially as a company spread out over so many locations. ### 3. Great UCaas **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2019 **What do you like best about Mitel?** Service is solid; rarely an unplanned downtime and customer service is great. **What do you dislike about Mitel?** Not thrilled with recent update to client which does not save username and password. Bring this feature back please. **What problems is Mitel solving and how is that benefiting you?** Easy access and connection for remote workers. ### 4. Love it **Rating:** 5.0/5.0 stars **Reviewed by:** Nicole B. | IT Support Specialist/Telecommunication Specialist II, Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2019 **What do you like best about Mitel?** User friendly, the interface is easy to use as well as the mitel connect client installs **What do you dislike about Mitel?** nothing really except maybe the restrictions on the amount of contacts that you can have **What problems is Mitel solving and how is that benefiting you?** Availability for users-mobile ### 5. Great program works well **Rating:** 5.0/5.0 stars **Reviewed by:** Jamie A. N. | Operations Manager, Oil & Energy, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Mitel?** easy access to calls and voicemails and just easy to use **What do you dislike about Mitel?** nothing is wrong with it...besides maybe having to change your password so often **What problems is Mitel solving and how is that benefiting you?** checking voicemails and seeing who is calling on my pc ### 6. Great, dependable service **Rating:** 5.0/5.0 stars **Reviewed by:** Tim H. | Chief Technology Officer, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2019 **What do you like best about Mitel?** Easy provisioning, call quality and Bluetooth handset **What do you dislike about Mitel?** Nothing to complain about but you make me put in something here **What problems is Mitel solving and how is that benefiting you?** Integrating phone with desktop/mobile app allows my organization to always be connected through one platform. ### 7. Modern look **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2019 **What do you like best about Mitel?** Different ways to use it. Mobile, desktop, desk phone. **What do you dislike about Mitel?** Can take a while to load. Sometimes it crashes when login in. **What problems is Mitel solving and how is that benefiting you?** Telecommute is better. Staff can stay connected to their number from anywhere. ### 8. Love the product **Rating:** 5.0/5.0 stars **Reviewed by:** Charles D. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2019 **What do you like best about Mitel?** Easy of use. the system make is simple to turn up new sites fast **What do you dislike about Mitel?** Supoort is the biggest problem. Mitel need to go back to American support. **What problems is Mitel solving and how is that benefiting you?** Cut the cost back ### 9. Works Great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Mitel?** This program is very user friendly and you are able to do so many things with it. I really enjoy the screen sharing. **What do you dislike about Mitel?** due to this being an internet based program, we tend to go down a couple of times a month. other than that, the program works great! **What problems is Mitel solving and how is that benefiting you?** It makes getting my phone calls easy when I am not in the office next to my desk phone. ### 10. So convenient! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Mitel?** I love how convenient it has been to seamlessly work with the phone system, email, computer chat, etc. It was an easy transition and helps increase our productivity. **What do you dislike about Mitel?** It takes a bit of getting used to, and there are some bugs that need ironed out (Mitel phone app shutting down, etc.) **What problems is Mitel solving and how is that benefiting you?** It has increased productivity with our phone answering system. Voicemails, calls, transfers, conferences are all seamless. ### 11. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Investment Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Mitel?** I normally call in, I believe it is a more personable way to receive support and tickets are quickly resolved. **What do you dislike about Mitel?** Wait times are usually high but requesting a call back makes up for that **What problems is Mitel solving and how is that benefiting you?** Accounting issues, over payment on our account due to office closures has been a main focus this quarter. Phone support has been great at assisting with removing unnecessary reoccurring payments. ### 12. User Friendly Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 16, 2019 **What do you like best about Mitel?** It's easy to change users & pay your invoices online. **What do you dislike about Mitel?** Could use a better selection of background music to choose from your current list. Conference calling is challenging when you have multiple parties greater than (3). **What problems is Mitel solving and how is that benefiting you?** Easy to program to let our clients know how they can reach us when our office is closed due to unforeseen circumstances (i.e. hurricane) ### 13. Mitel is reliable sometimes **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2019 **What do you like best about Mitel?** I like the mitel connect feature being able to take work calls at home on your laptop. **What do you dislike about Mitel?** All the constant updates seems like they have 1-2 a week. **Recommendations to others considering Mitel:** It’s a great product except for the down times and updates **What problems is Mitel solving and how is that benefiting you?** The ability to have our remote workers being able to work at home and on the road easier. ### 14. Awful service and company to do business with **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2019 **What do you like best about Mitel?** Nothing! This company and it's services are terrible! **What do you dislike about Mitel?** I would put a negative star if I could!! Deplorable customer service, drastically inflated rates after signup, constant service outages, mysterious charges added to bill without authorization, and impossible to get a reply in regards to any issues. Cheap hardware for which they charge extraordinary rates, and can't be used on any other VoIP system once you get away from them. Shady billing practices - they send you bills for DOS a full month in advance (how is that even LEGAL?) Stay far far away from these guys. **Recommendations to others considering Mitel:** Stay far far away from these guys. **What problems is Mitel solving and how is that benefiting you?** No benefit. Worse problems with connectivity, billing, and reliability than with previous VoIP (who were dreadful!) ### 15. Mitel Cloud Connect **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2019 **What do you like best about Mitel?** I like that it's an easy to use dialing integration into Salesforce. **What do you dislike about Mitel?** My only quibble is the fact that it can be slow to reload if I have multiple windows open. **Recommendations to others considering Mitel:** Great dialing tool when integrated w/CRM **What problems is Mitel solving and how is that benefiting you?** Makes it much easier to dial and track calls ### 16. Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Mitel?** I like the online portal where you can make changes to your account without having to call. **What do you dislike about Mitel?** If there is a problem, there is usually a long wait on the phone. **Recommendations to others considering Mitel:** Use the portal. **What problems is Mitel solving and how is that benefiting you?** It was nice to have VOIP phones so we didnt have to run cables in our new office. ### 17. Streamlined and easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2019 **What do you like best about Mitel?** I love that Mitel's interface is simplistic and easy to use. The functions are straight forward and the call quality is great. **What do you dislike about Mitel?** Sometimes Mitel service goes out leaving me disconnected. **What problems is Mitel solving and how is that benefiting you?** I have been able to streamline working remotely and connect to my personal phone without having to get a separate work phone. ### 18. Mostly good **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2019 **What do you like best about Mitel?** ease of use for the initial person and from other locations **What do you dislike about Mitel?** no way to transfer a call by mouse sometimes difficult to get to call coming in **Recommendations to others considering Mitel:** Not familiar enough with it yet **What problems is Mitel solving and how is that benefiting you?** Able to speak or chat with someone when an issue comes up haven't resolved anything yet ### 19. Working well now - password policy horrible. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2019 **What do you like best about Mitel?** Simple plug in phone system - administration in the cloud is very nice. **What do you dislike about Mitel?** Password policy at one point it required all users to reset ever 30 days. Also the trouble ticket system doesn't synch with the system passwords. **Recommendations to others considering Mitel:** change password policy **What problems is Mitel solving and how is that benefiting you?** Staff are happy with hit. ### 20. Great Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Mitel?** Simple, very user friendly for training new users **What do you dislike about Mitel?** I haven't had any dislikes since the year I have been using Mitel. **What problems is Mitel solving and how is that benefiting you?** Communicating is a lot easier. Being able to see who is available is very convenient and help is just a click away! ### 21. Lots of downtimes from upgrades **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Mitel?** It's great to be able to pull reports and customize reports. **What do you dislike about Mitel?** Lots of downtimes, planned and unplanned. Customer service is not helpful when troubleshooting issues- you get transferred and pushed off. **What problems is Mitel solving and how is that benefiting you?** In a call center setting, wrap up codes and reports help train and motivate staff. ### 22. Mitel Rocks **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Mitel?** Being able to click on a name in the address book and have it call the individual. In addition, being able to see who is on the phone. **What do you dislike about Mitel?** I have not found anything that I dislike about Mitel **What problems is Mitel solving and how is that benefiting you?** Being able to triage phone calls easier ### 23. We always have great customer service. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2019 **What do you like best about Mitel?** We have our questions answers and requests completed in a timely manner. Representatives are informative and assist with issues quickly. **What do you dislike about Mitel?** Sometimes our internet goes down. At times it seems to happen often. **What problems is Mitel solving and how is that benefiting you?** Call connections. Individual preferences for all types of phone set up and use. ### 24. Mitel is okay **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Civil Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Mitel?** not having additional on prem hardware to support **What do you dislike about Mitel?** Support is inconsistent at best, with slow response times. It seems many of their techs are confused by their different product lines **What problems is Mitel solving and how is that benefiting you?** With 7 offices the a hosted phone system greatly reduces our infrastructure needs. ### 25. Its terrible **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2019 **What do you like best about Mitel?** Nothing really i dislike the entire system **What do you dislike about Mitel?** The two apps, the unreliability, the fact that it isn't stable software when release, long as hell holds for support **Recommendations to others considering Mitel:** Don't use it. **What problems is Mitel solving and how is that benefiting you?** I created more problems, give my back shoretel on prem. **Official Response from Camille Beasley:** > Thank you for submitting a review. We would really appreciate a chance to provide you a better experience in using our solution and interacting with Mitel. Please send your contact details and company name to camille.beasley@mitel.com and we'll put you in touch with a Customer Success manager. ### 26. Great product with little issues **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Mitel?** I love the ability to set a status as well as host conference calls. **What do you dislike about Mitel?** I feel like the messages portion crashes too frequently. **Recommendations to others considering Mitel:** I came from skype for business and wont be going back. **What problems is Mitel solving and how is that benefiting you?** quick person to person contact. ### 27. Has a lot of benefits **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2019 **What do you like best about Mitel?** We like the mobility of it. Love getting voice message via email. **What do you dislike about Mitel?** We do get some interuptions. It is hard to get others in organization to use the online portion. **What problems is Mitel solving and how is that benefiting you?** Able to be more flexible with staffing and offices. ### 28. Generally a good option for a business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Mitel?** Plenty of options and very customizable if you’re tech savvy. **What do you dislike about Mitel?** Tech support is in India which can be frustrating **Recommendations to others considering Mitel:** Good option for multiple office small businesses **What problems is Mitel solving and how is that benefiting you?** Able to have multiple offices and still be available. ### 29. Tax-Air **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2019 **What do you like best about Mitel?** The ability to see the status of people **What do you dislike about Mitel?** The IMs are now in Teamwork which opens in a different window. **Recommendations to others considering Mitel:** Have good end user training to take advantage of all the futures. **What problems is Mitel solving and how is that benefiting you?** Transferring calls less, ### 30. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Mitel?** I was able to use my business phone with me wherever I needed. **What do you dislike about Mitel?** I needed WiFi enabled to make outbound calls **What problems is Mitel solving and how is that benefiting you?** has made it very easy to travel and work away from the office ### 31. Much improved platform now that Google is the backbone **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2019 **What do you like best about Mitel?** Great phones, good platform, solid mobile application. Good pricing **What do you dislike about Mitel?** Prior issues with uptime was problematic when on the rackapsace instance **Recommendations to others considering Mitel:** Name brand system with quality phones **What problems is Mitel solving and how is that benefiting you?** Customers pricing, antiquated phone systems, etc. ### 32. Roll out was terrible **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Mitel?** Good call clarity and call recording features. **What do you dislike about Mitel?** Navigating terrible web portal is difficult and it does not easily integrate with database management software applications. **Recommendations to others considering Mitel:** Use it for basic phone services. **What problems is Mitel solving and how is that benefiting you?** None ### 33. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Mitel?** Our business loves Micloud connect. It gets everyone involved in the technology and makes calling a breeze. **What do you dislike about Mitel?** Some features could be more user-friendly for the older employees. **What problems is Mitel solving and how is that benefiting you?** Reliable phone service. ### 34. Great company. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Mitel?** The ease of use fits well for our company. **What do you dislike about Mitel?** Sometimes there are times when the entire network goes down. **What problems is Mitel solving and how is that benefiting you?** Its has made our phone system easy to use. ### 35. Mitel **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Mitel?** Easy user access with all employees at multiple program locations **What do you dislike about Mitel?** It seems difficult to communicate with the Mitel Business as a whole. **What problems is Mitel solving and how is that benefiting you?** Employee access in multiple locations ### 36. Love the ease of using Mitel **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Mitel?** Ease of connection inner office, telephone service is great **What do you dislike about Mitel?** Don't like how I continually have to update my password - Very frustrating. **What problems is Mitel solving and how is that benefiting you?** cost ### 37. Mitel Conect **Rating:** 4.0/5.0 stars **Reviewed by:** Tad A. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** I love how easy it is to use! Mitel Connect is easy to set up and ongoing maintenance **What do you dislike about Mitel?** There are a few things we would like to see change at some point. 1) When someone leaves the company we cannot delete them we have to rename the account for the new person. If you delete and add someone new there is a 50 dollar charge, if you rename there is no charge? 2) I wish our fax numbers could be the same as our Direct dial number. I have used other systems where the same number was used as your direct dial and fax number. 3) When voicemails are sent to email the voice mail is not removed, at some point, the voicemail fills up and you are forced to go and delete them from the phone or application? why not have something that auto deletes them after X days or delete the oldest and keep going? **Recommendations to others considering Mitel:** Take your time and map of all your phone numbers porting lines after the fact is a lot harder than all at once. **What problems is Mitel solving and how is that benefiting you?** Mitel connect is our office phone system. we have 15 offices and its nice to have an ext to dial and reach any office. ### 38. Helpful but unreliable **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Food Production | Mid-Market (51-1000 emp.) **Reviewed Date:** April 12, 2019 **What do you like best about Mitel?** It's very easy to use and makes looking up contacts and messages way easier than looking through a paper directory. **What do you dislike about Mitel?** Even with the ease of this system it is very unreliable. It continuously losses connection and logs out on it's own. The system is slow after the connection is lost and you can't actually use the system until it reloads properly. **Recommendations to others considering Mitel:** Be patient, the system with its issues it is still a good system. **What problems is Mitel solving and how is that benefiting you?** Company directory, inter office IM system, call connecting and better messaging. ### 39. great features, fairly easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Joshua F. | Freelancer, Market Research, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** voicemail configuration options and the ease of switching to softphone and back to office phone **What do you dislike about Mitel?** mobile app softphone doesn't receive hunt group calls **Recommendations to others considering Mitel:** After attempting to use it for instant messaging, users basically revolted and we switched to a different app for IM in order to keep everybody on one system. The issues were 1) the mobile app did not do IM and 2) the desktop IM notifications were difficult to notice, people were missing that they got IMs. **What problems is Mitel solving and how is that benefiting you?** mobility. users working from home or on the road have easy options to make/receive calls ### 40. Solid Unified Connectivity Provider, But Still Has Room to Improve **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** July 05, 2018 **What do you like best about Mitel?** Phones are easy to use. Sound quality on their network is far superior to an over-the -internet Skype call. **What do you dislike about Mitel?** Seems to be a service outage every season. While they are typically cleared up in under an hour, some have lasted the majority of the business day. Needs better integration with Skype for Business / Teams. **What problems is Mitel solving and how is that benefiting you?** Mitel MiCloud is providing us our primary voice channel, and, through an MPLS between each of our sites and the MiTel Cloud, our primary data channel between our two business locations. It also allows our remote employees (few, but vital and important) to be integrated into our communications infrastructure as though they were in an office down the hall. Voicemail attachments to email have reduced turnaround time on responses to customers. ### 41. Very positive overall experience with rolling out Mitel MiCloud Connect **Rating:** 5.0/5.0 stars **Reviewed by:** Lev K. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** Staff working with me was excellent. Any project will have issues. Staff at Mitel did all they needed in order to solve all issues in a timely manner. The system Mitel has designed is a great product that fits into the hosted telephony field really well. **What do you dislike about Mitel?** Mitel Learn portal has a lot of information. Sometimes more then I wanted to see. But searching makes it easier. **Recommendations to others considering Mitel:** Great system with lots of options **What problems is Mitel solving and how is that benefiting you?** Telephony, going from on-premise to hosted solution. ### 42. Very Satisfied with Micloud **Rating:** 4.5/5.0 stars **Reviewed by:** John W. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** What I like most about miCloud is the ease and ability to make changes on the fly or add users and numbers **What do you dislike about Mitel?** What I dislike about micloud is that you are still limited to the option in setups **Recommendations to others considering Mitel:** Yes I would recommend to others that are considering going to MiCloud. For the ease of use and setup and support that Mitel offers. **What problems is Mitel solving and how is that benefiting you?** Our guys like being able to get voicemails emailed to them when out of office ### 43. Great tool for any size company **Rating:** 5.0/5.0 stars **Reviewed by:** Garrett F. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** As a PBX administrator using MiCloud Connect to make changes to phones, profiles, and call profiles couldn’t be easier. In a matter of minutes I can redo call flows, set up hunt groups, and make any number of changes. **What do you dislike about Mitel?** Making changes to individual profiles is difficult. It is confusing to add services for users. **What problems is Mitel solving and how is that benefiting you?** We needed a highly flexible new PBX that allowed for easy addition of new acquisitions and for workers to telecommute. ### 44. Good program, a little short on service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** We were former ShoreTel customers that were migrated to Mitel with a merger. So far, I've seen consistent uptime with few interruptions in our phone cloud service. There is a quick access to any help or support issues through the physical telephone via a softkey. **What do you dislike about Mitel?** Customer service seems mired in a tiered system with a low-level of tech ability at the lowest tier. For a complex service with complex issues, the first contact in a tiered support system should have a higher level of empowerment and knowledge base. **What problems is Mitel solving and how is that benefiting you?** Cloud Connect allows us to communicate effectively with so many features that would be cost-prohibitive otherwise ### 45. Great tools **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** We love the tools available and that they're user friendly with a clean and simple user experience. Everything we need to communicate as a team is readily available and easy to use. **What do you dislike about Mitel?** The mobile app is a bit clunky. But, there are other options for forwarding calls so we use those. Looking forward to an app update to see what's new. Would be great to have access to IM's via the mobility app. **What problems is Mitel solving and how is that benefiting you?** Everyone gets a conference bridge and we don't need a third party app to get it. We love IM! Our emails are no longer junked up with short internal communications. ### 46. Good product with a few hiccups **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** Ability to connect multiple sites into one system without the hassle of private tunnels or managing on-prem hardware. **What do you dislike about Mitel?** The current desktop client app requires admin access in order to run an update, and a majority of the time will not run at all when there is an update pending. This can cause quite an issue when you have several locations needing updated at once. **What problems is Mitel solving and how is that benefiting you?** Our biggest business problem was that all of our sites were completely sectioned off and unable to link to each other. Now we are on one system, one directory, easily able to transfer between sites. ### 47. VOIP **Rating:** 3.0/5.0 stars **Reviewed by:** James M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** The ability to quickly change options and call flow **What do you dislike about Mitel?** The changes that have been made are not as intuitive. The app is just ok, needs to be improved. **Recommendations to others considering Mitel:** Set it up correctly the first time and it will make your life easy. **What problems is Mitel solving and how is that benefiting you?** Voice over IP and the ability to link phones for the entire company. ### 48. State-of-the-art, unified messaging **Rating:** 4.5/5.0 stars **Reviewed by:** Jamaal K. | Partner Relations Coordinator, Construction, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** Replaces disparate tools and systems, while providing reliable, cloud-based solution. **What do you dislike about Mitel?** The fact that (Starleaf) video conferencing is a "bolt-on" third party app. Need to be more seamless (including passwords). **What problems is Mitel solving and how is that benefiting you?** The problems we address were 1) reducing on-site support cost, 2) maintaining different, non unified tools (voice, conferencing, IM), and 3) business continuity/disaster preparedness. ### 49. Go faster **Rating:** 3.0/5.0 stars **Reviewed by:** Kurt H. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** Nothing really comes to mind. It's not intuitive and reacts pretty slow. **What do you dislike about Mitel?** Trying to update or change a user is slow and tedious. **Recommendations to others considering Mitel:** Nothing has changed moving from ShoreTel to Mitel except the logo. **What problems is Mitel solving and how is that benefiting you?** Connecting with clients. I wished I would have went with an on prem system instead. ### 50. Great VOIP service **Rating:** 5.0/5.0 stars **Reviewed by:** Chris S. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** Not having to mess with traditional phone lines, and integrating the phones with Windows OS. **What do you dislike about Mitel?** Relying on internet is a two-sided coin; when the internet goes down, so do the phones. **What problems is Mitel solving and how is that benefiting you?** We are more efficient with handling voicemails and scheduling conference calls. ## Mitel Discussions - [Password Policy & Mobile Client](https://www.g2.com/discussions/password-policy-mobile-client) - 1 comment, 1 upvote - [View Mitel pricing details and edition comparison](https://www.g2.com/products/mitel/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-22+02%3A43%3A21+-0500&secure%5Bsession_id%5D=d373fb55-67f0-44c7-b8dc-bfecdec50523&secure%5Btoken%5D=6326625f5a3db37fe15268335f168c034046f2276fdc659d72dadee43d2f793b&format=llm_user) ## Mitel Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing ## Top Mitel Alternatives - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,379 reviews)