--- title: Mitel Reviews meta\_title: 'Mitel Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 235 reviews by the users' company size, role or industry to find out how Mitel works for a business like yours. aggregate\_rating: rating\_value: 3.8 review\_count: 235 scale: '5' date\_modified: '2026-08-10' parent\_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity ---

### Mitel Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users find Mitel's solutions easy to implement, highlighting the **user-friendly interface** that enhances overall functionality. [(2 mentions)](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=1696202&qs=pros-and-cons#reviews)

Users love the **easy setup** of Mitel solutions, enabling smooth integration with existing systems and user-friendly interfaces. [(2 mentions)](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2077403&qs=pros-and-cons#reviews)

Users appreciate the **easy access** of Mitel's solutions, noting their seamless integration and user-friendly interfaces. [(1 mentions)](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2077385&qs=pros-and-cons#reviews)

Users appreciate the **easy implementation** of Mitel solutions, seamlessly integrating with existing platforms and user-friendly interfaces. [(1 mentions)](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2077366&qs=pros-and-cons#reviews)

Users appreciate the **easy integration** of Mitel's solutions with existing platforms, enhancing overall usability and efficiency. [(1 mentions)](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2077378&qs=pros-and-cons#reviews)

Users experience **performance issues** with Mitel, citing frequent bugs and crashes that hinder effective usage. [(2 mentions)](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2106802&qs=pros-and-cons#reviews)

Users report frequent **software bugs** that lead to crashes and frustrating technical difficulties during use. [(2 mentions)](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=1696214&qs=pros-and-cons#reviews)

Users experience significant **app instability** with Mitel, as the Mobility application is often non-functional. [(1 mentions)](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2366838&qs=pros-and-cons#reviews)

Users find **complex reporting** in Mitel to be time-consuming and prone to technical difficulties, affecting usability. [(1 mentions)](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=1696281&qs=pros-and-cons#reviews)

Users report frequent **connection issues** with Mitel, leading to an unreliable experience with the Mobility application. [(1 mentions)](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2366936&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of Mitel

##### 1. Ease of Use

Users find Mitel's solutions easy to implement, highlighting the **user-friendly interface** that enhances overall functionality.
[
See 2 mentions
](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=1696202&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"IT Team Leader"

What do you like about Mitel?

The GUI from agent perspective but also the back end configuration is easy to use

 ![Menard B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Menard B.")
MB

Menard B.

Mid-Market (51-1000 emp.)

5.0/5

"A Unified communication platform short review"

What do you like about Mitel?

What I like the most with mitel is that their solutions such as mivoice business, micontact center, and miboarder gateway are easy to implement and in

##### 2. Easy Setup

Users love the **easy setup** of Mitel solutions, enabling smooth integration with existing systems and user-friendly interfaces.
[
See 2 mentions
](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2077403&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"IT Team Leader"

What do you like about Mitel?

The GUI from agent perspective but also the back end configuration is easy to use

 ![Menard B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Menard B.")
MB

Menard B.

Mid-Market (51-1000 emp.)

5.0/5

"A Unified communication platform short review"

What do you like about Mitel?

What I like the most with mitel is that their solutions such as mivoice business, micontact center, and miboarder gateway are easy to implement and in

##### 3. Easy Access

Users appreciate the **easy access** of Mitel's solutions, noting their seamless integration and user-friendly interfaces.
[
See 1 mentions
](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2077385&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Menard B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Menard B.")
MB

Menard B.

Mid-Market (51-1000 emp.)

5.0/5

"A Unified communication platform short review"

What do you like about Mitel?

What I like the most with mitel is that their solutions such as mivoice business, micontact center, and miboarder gateway are easy to implement and in

##### 4. Easy Implementation

Users appreciate the **easy implementation** of Mitel solutions, seamlessly integrating with existing platforms and user-friendly interfaces.
[
See 1 mentions
](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2077366&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Menard B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Menard B.")
MB

Menard B.

Mid-Market (51-1000 emp.)

5.0/5

"A Unified communication platform short review"

What do you like about Mitel?

What I like the most with mitel is that their solutions such as mivoice business, micontact center, and miboarder gateway are easy to implement and in

##### 5. Easy Integration

Users appreciate the **easy integration** of Mitel's solutions with existing platforms, enhancing overall usability and efficiency.
[
See 1 mentions
](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2077378&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Menard B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Menard B.")
MB

Menard B.

Mid-Market (51-1000 emp.)

5.0/5

"A Unified communication platform short review"

What do you like about Mitel?

What I like the most with mitel is that their solutions such as mivoice business, micontact center, and miboarder gateway are easy to implement and in

### 5 Cons or Disadvantages of Mitel

##### 1. Performance Issues

Users experience **performance issues** with Mitel, citing frequent bugs and crashes that hinder effective usage.
[
See 2 mentions
](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2106802&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Sunsetting soon, move to cloud"

What do you dislike about Mitel?

The Mobility application is spotty at best and non-funtional most of the time.

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"IT Team Leader"

What do you dislike about Mitel?

A lot of bugs that have been reported, Your site explorer crashes often.

##### 2. Software Bugs

Users report frequent **software bugs** that lead to crashes and frustrating technical difficulties during use.
[
See 2 mentions
](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=1696214&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"IT Team Leader"

What do you dislike about Mitel?

A lot of bugs that have been reported, Your site explorer crashes often.

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Worked well for start up company"

What do you dislike about Mitel?

The reporting spreadsheets were time consuming to navitage through and we often encountered technical difficulties with the lines where the phone line

##### 3. App Instability

Users experience significant **app instability** with Mitel, as the Mobility application is often non-functional.
[
See 1 mentions
](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2366838&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Sunsetting soon, move to cloud"

What do you dislike about Mitel?

The Mobility application is spotty at best and non-funtional most of the time.

##### 4. Complex Reporting

Users find **complex reporting** in Mitel to be time-consuming and prone to technical difficulties, affecting usability.
[
See 1 mentions
](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=1696281&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Small-Business (50 or fewer emp.)

2.5/5

"Worked well for start up company"

What do you dislike about Mitel?

The reporting spreadsheets were time consuming to navitage through and we often encountered technical difficulties with the lines where the phone line

##### 5. Connection Issues

Users report frequent **connection issues** with Mitel, leading to an unreliable experience with the Mobility application.
[
See 1 mentions
](https://www.g2.com/products/mitel/reviews?filters%5Bsentiment_snippet%5D=2366936&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Sunsetting soon, move to cloud"

What do you dislike about Mitel?

The Mobility application is spotty at best and non-funtional most of the time.

## Top-Rated Alternatives

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4.4/5(1,415)

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3CX

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RingEX

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SB

Sara B.

Commercial Lines Account Support Specialist

Small-Business (50 or fewer emp.)

12/16/2021

"Not bad for a phone system"

3.5/5

What do you like best about Mitel?

I like that Mitel has been beneficial while working from home. The feature that I like most is having calls forwarded to your cell phone directly from your work line. Review collected by and hosted on G2.com.

What do you dislike about Mitel?

I do not like that the app is not user-friendly. The setting can be challenging to navigate through to set the phone up as you want it (i.e., forwarding calls). The program also seems to have technical issues quite a bit. Review collected by and hosted on G2.com.

What problems is Mitel solving and how is that benefiting you?

Mitel has allowed the employees at my place of business to work from home during COVID-19. We have large wired phones, so using the Mitel app has made working from home much more manageable. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

 ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications")
AT

Verified User in Telecommunications

Small-Business (50 or fewer emp.)

2/4/2022

"I have no problem with it"

5/5

What do you like best about Mitel?

Making transfers and answering calls is just so easy and convenient. It only took me one or two calls to get the hang of it, and it's also easy to move from one call to the next. Review collected by and hosted on G2.com.

What do you dislike about Mitel?

Having the ability to access voicemail from the ShoreTel communicator isn't as intuitive as making calls and transfers. Sometimes, the call labels are a little confusing.

In order to discern details shared in a conversation, it would be nice if it were easier to pull up past calls. Accessing voicemail through ShoreTel communicator may not be as obvious as making or transferring calls. The labels on the call history can be confusing at times. Review collected by and hosted on G2.com.

What problems is Mitel solving and how is that benefiting you?

By using this, I am able to manage my workflow (i.e. calls) at a pace that I am comfortable with. I don't need to listen to the phone ring incessantly and can focus on other tasks or step away if I need to take a break. Review collected by and hosted on G2.com.

Show More

Validated ReviewerSource: Organic

 ![Nicole L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicole L.")
NL

Nicole L.

HR Manager

Mid-Market (51-1000 emp.)

1/14/2022

"Helpful with remote workforce"

3.5/5

What do you like best about Mitel?

The ability to be remote and still have office based phone numbers - is more seamless to the external people we deal with. Eliminates remote staff needing to use their cell phones too. Review collected by and hosted on G2.com.

What do you dislike about Mitel?

if the internet is down - so is every one of our phones and phone numbers.Also, there is no way to access our staffs voicemails or see who hasnt been checking them etc. Review collected by and hosted on G2.com.

What problems is Mitel solving and how is that benefiting you?

When covid hit originally, our whole team had to shift into remote work almost overnight. We had no remote workers at the time so it was a huge adjustment - Mitel made keeping our phones running easy Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite

 ![Surya teja V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Surya teja V.")
SV

Surya teja V.

Associate technical support Analyst II

Enterprise (\> 1000 emp.)

2/10/2022

"Best Sofphone for business operations"

5/5

What do you like best about Mitel?

Mitel micloud is best product for calling. It have great features with ease in access. Calling and voice mails access is very feasible and it got best UI ever.. Review collected by and hosted on G2.com.

What do you dislike about Mitel?

As it is online cloud based application, sometimes it might give some issues with call quality and basic issues with desk phone synchronisation Review collected by and hosted on G2.com.

What problems is Mitel solving and how is that benefiting you?

Mitel is mainly used to communicate with customers in daily basis and for resolving their technical issues using its screen sharing option Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite

 ![Biswaranjan B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Biswaranjan B.")
BB

Biswaranjan B.

C

Mid-Market (51-1000 emp.)

2/22/2022

"One cloud Communications"

4.5/5

What do you like best about Mitel?

The seamless voice and flexible service plan is something that I like the most. Review collected by and hosted on G2.com.

What do you dislike about Mitel?

Video call can be more flexible and can be improved to a certain level Review collected by and hosted on G2.com.

What problems is Mitel solving and how is that benefiting you?

Low latency, fast setup,easy to use, flexible console, speedy transition. Review collected by and hosted on G2.com.

Show More

8/27/2023
Validated ReviewerIncentivizedSource: G2 invite

 ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services")
UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

12/10/2021

"Mitel Connect"

4/5

What do you like best about Mitel?

It's a great platform if you are working from home and don't have access to a hard phone. Platform is also user friendly Review collected by and hosted on G2.com.

What do you dislike about Mitel?

It doesn't work well or integrate with the current crm platform that we are using. Cloud business was sold to Ringcenral so not sure what will happen Review collected by and hosted on G2.com.

What problems is Mitel solving and how is that benefiting you?

Working from home and ease of use is the best feature for micloud connect. Also the chat feature within your organization is easy Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite

 ![Verified User in Music](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Music")
UM

Verified User in Music

Small-Business (50 or fewer emp.)

1/18/2022

"Overall good experience, just wish there was more clear training for all aspects."

4/5

What do you like best about Mitel?

The desktop and mobile app feature is the best. Review collected by and hosted on G2.com.

What do you dislike about Mitel?

I wish the call quality was better as it can sound robotic or with static. Review collected by and hosted on G2.com.

What problems is Mitel solving and how is that benefiting you?

It's helping us communicate better internally as well as feeling like we have an office phone number without being in a physical office. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerSource: Seller invite

MK

Michael K.

IT Manager

Mid-Market (51-1000 emp.)

3/26/2021

"Too Cumbersome to Consider"

2/5

What do you like best about Mitel?

What can I say good about Mitel Cloud Connect The MiCoud Connect desktop application is actually a very good softphone/deskphone interface. The integrated AD contacts and search by name functions are a perfect(no more outdated contact list printouts hanging on the wall). Additionally I really like that I have easy to see icons on the client to transfer, conference, pass the call to my cell phone. Review collected by and hosted on G2.com.

What do you dislike about Mitel?

Almost everything else. Too many things are taken out of the administrators hands, requiring endless tickets back and forth with Mitel Support. I am not sure who gave them the award for their "award winning customer service" but their agents are NOT the United States in most cases carrying very heavy accents and broken english. Ticket responses are slow, and in many cases tickets are closed without full resolution. Call quality lacks due to high Jitter and frequent dropped calls. Review collected by and hosted on G2.com.

What problems is Mitel solving and how is that benefiting you?

Quite frankly we get to talk on the phone. I have been able to set up a simple Auto Attendant/IVR that only through support tickets. Other than that VM to Email Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite

 ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services")
AI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

2/9/2022

"One of the flexible UC platforms"

4/5

What do you like best about Mitel?

The Mobility app is a great all-in-one communication tool that has simplified and enhanced our ability to contact our employees on the move. Integration options with other platforms and services provide us with opportunities to improve how we communicate within our business and with our customers. Review collected by and hosted on G2.com.

What do you dislike about Mitel?

Administration of advanced features over the web. Review collected by and hosted on G2.com.

What problems is Mitel solving and how is that benefiting you?

Mobility Features over the phone has resolved our softphone issue over the external network. Review collected by and hosted on G2.com.

Show More

Validated ReviewerIncentivizedSource: G2 invite

 ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services")
UI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

8/23/2021

"Extremely Useful Business VoIP"

5/5

What do you like best about Mitel?

Having the Mitel cloud-based voice system implemented as one of the main forms of communication at my company really enhanced the workflow of all branches and departments. As many tech companies are full of employees who prefer remote work and perform better by working remote, Mitel allowed this capability. Not only did it help in connecting employees to other employees, but in connecting employee to consumer and business clients. Review collected by and hosted on G2.com.

What do you dislike about Mitel?

The initials setup of the software took longer than expected. To be completely honest, this most likely was not the fault of the Mitel software or engineers who assisted in implement, but an internal issue as our IT department needed to learn a new software. Review collected by and hosted on G2.com.

Recommendations to others considering Mitel:

I would strongly recommend that any business looking to operate remotely become a user of Mitel MiCloud Connect. In this day and age not only will it help with the productivity of employees, but it will make the company using it more competitive as people are now conditioned and seeking jobs which allow them to work remotely. We all know communication is a major key to operating a successful business, and Mitel MiCloud Connect enables perfect communication. Review collected by and hosted on G2.com.

What problems is Mitel solving and how is that benefiting you?

Being able to be responsive in a timely manner to both colleagues and clients. Especially while working on a remote team and in an organization that had various remote employees. The benefits realized were that once implemented, we completely eliminated the need for employees to be at their desk with a physial phone. Obviously, this had a massive positive impact on the communication at the company, as well as the satisfaction of the employees. Review collected by and hosted on G2.com.

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Validated ReviewerIncentivizedSource: G2 invite

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