--- title: Mitel Reviews meta_title: 'Mitel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 235 reviews by the users' company size, role or industry to find out how Mitel works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 235 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Mitel Reviews **Vendor:** Mitel Networks **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 3.8/5.0 **Total Reviews:** 235 ## About Mitel Talk. Chat. Collaborate. Interact. MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other and not have to focus on making the software work. ## Mitel Pros & Cons **What users like:** - Users find Mitel's solutions easy to implement, highlighting the **user-friendly interface** that enhances overall functionality. (2 reviews) - Users love the **easy setup** of Mitel solutions, enabling smooth integration with existing systems and user-friendly interfaces. (2 reviews) - Users appreciate the **easy access** of Mitel's solutions, noting their seamless integration and user-friendly interfaces. (1 reviews) - Users appreciate the **easy implementation** of Mitel solutions, seamlessly integrating with existing platforms and user-friendly interfaces. (1 reviews) - Users appreciate the **easy integration** of Mitel's solutions with existing platforms, enhancing overall usability and efficiency. (1 reviews) - Easy Integrations (1 reviews) - Integrations (1 reviews) - Simple (1 reviews) - User Interface (1 reviews) **What users dislike:** - Users experience **performance issues** with Mitel, citing frequent bugs and crashes that hinder effective usage. (2 reviews) - Users report frequent **software bugs** that lead to crashes and frustrating technical difficulties during use. (2 reviews) - Users experience significant **app instability** with Mitel, as the Mobility application is often non-functional. (1 reviews) - Users find **complex reporting** in Mitel to be time-consuming and prone to technical difficulties, affecting usability. (1 reviews) - Users report frequent **connection issues** with Mitel, leading to an unreliable experience with the Mobility application. (1 reviews) - Users often face **dialing issues** with Mitel, experiencing random outbound calls and technical difficulties. (1 reviews) - Users find the **difficult navigation** of Mitel’s reporting spreadsheets to be time-consuming and frustrating. (1 reviews) - Navigation Difficulty (1 reviews) - Number Issues (1 reviews) - Phone Issues (1 reviews) ## Mitel Reviews ### 1. Functional and Feature-Rich **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Mitel?** Mitel Connect, which used to be ShoreTel Sky, is easy to manage from an administrator's point of view. From provisioning phones to adding and configuring features, Mitel Connect offers myriad functional features which we use daily. **What do you dislike about Mitel?** Outages. Mitel Connect has had at least two massive outages and several minor outages in the past year. During a massive outage, getting hold of a customer service rep is nearly impossible. What's more, getting an answer from them after two hours on hold is also unlikely. **Recommendations to others considering Mitel:** The cost savings are incredible. When calculating the cost of the switch, please, consider the following: domestic long distance calls, international long distance calls, interstate subscriber fees, local taxes, state taxes, communication excise taxes, cost of included features, time for maintaining an on-premise PBX, and technology. **What problems is Mitel solving and how is that benefiting you?** We switched from a hybrid analog POTS line with a digital PBX to Mitel. We eliminated a dozen fees that go to the phone company, the municipality, the state, and the federal government. We gained a ton of useful features, which would have cost us extra had we stayed with a traditional phone company. Plus, there's no need to maintain an on-premise PBX. ### 2. Great Cloudbased VoIP, but not 100% perfect. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** Ease of deployment and overall management. Cost savings vs. on-prem VoIP system. No need to upgrade SW or hardware on-prem. Tons more features than we had with our Cisco on-prem system. Most folks are really enjoying and using the 'presence' and IM in the desktop client. Mobile app and ring anywhere features ensure you never miss a call! **What do you dislike about Mitel?** Downtime. We have had 2 outages since going live. Both were issues on Mitel's end and related to their servers. Some features could use improvement. The Outlook calendar integration polls Outlook in 2-3 day increments, so using 'Out of Office' to manage one's status works great during the week...if your computer is on everyday, but loses the info over the weekend and doesn't resync until Monday morning. Also, we need to auto forward calls at the end of each day, automating the process via Outlook Calendar 'Office Hours' isn't possible due to the weekend issue stated previously. Phone would drop the 'forward' every Sunday. This REALLY needs to be fixed! **Recommendations to others considering Mitel:** I actually signed up via ShoreTel, but by the time we went live, Mitel had purchased and absorbed ShoreTel. When assessing various solutions, ShoreTel/Mitel was the only vendor that offered complete end to end products and support. No 3rd party devices, which many others combined several vendors for their solutions. I wanted a one-for-all solution. **What problems is Mitel solving and how is that benefiting you?** Replacement on 10+ yr old on-prem VoIP system. ### 3. Mitel cloud **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 11, 2020 **What do you like best about Mitel?** You can make easy changes online to any phone line. **What do you dislike about Mitel?** When you have a phone disconnected for several days it loses it in the system. **Recommendations to others considering Mitel:** Don't have any. **What problems is Mitel solving and how is that benefiting you?** Not really solving any problems. ### 4. Great product, easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle K. | I.T. Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2019 **What do you like best about Mitel?** I like the easibility of use, and the interface of the Online Portal. Very easy to Customize, and easy to manage. **What do you dislike about Mitel?** I dislike the price compared to similar products. It is hard to talk customers into selecting this product if/when it is more expensive than similar products such as the 8 x 8 Virtual office. While the interface is easier to manage, that is not something the customers are concerned about, as they are mainly focused on the price point of the system. **Recommendations to others considering Mitel:** This is a great product, and should be considered for anyone looking for a VOIP soloution. **What problems is Mitel solving and how is that benefiting you?** Just using for basic V O I P phones. Realized the benefits of using the online portal for customization. ### 5. MiCloud Review **Rating:** 4.0/5.0 stars **Reviewed by:** Chris B. | 3D Modeler, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Mitel?** Micloud allows me to better connect with my customers, my clients, and my coworkers. It provides great functionality and excellent customer service as well as timely user support. **What do you dislike about Mitel?** MiCloud has many features and functions and sometimes it can be difficult to figure out how to use each of its features. I would prefer if there were more user friendly instructions or guides on using all the features of MiCloud **Recommendations to others considering Mitel:** Get it! its a great service. **What problems is Mitel solving and how is that benefiting you?** MiCloud allows me to easily make VoIP calls and conferences calls with my coworkers, clients and customers no matter where they are. By using MiCloud I have greatly enhanced communication and time management in my workplace. ### 6. Great product for call center **Rating:** 3.0/5.0 stars **Reviewed by:** Kyle H. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2019 **What do you like best about Mitel?** It enabled us to open a centralized call center for our business. **What do you dislike about Mitel?** Some of the management features are confusing and do not integrate well with other software. **Recommendations to others considering Mitel:** It's a challenging system to learn, but very powerful. Once the initial setup is done, administration is easy, from ordering phones, to adding users and signing into the portal. **What problems is Mitel solving and how is that benefiting you?** We were able to implement a centralized call center and consolidate phone systems into one. ### 7. Mobile Connect is Awesome **Rating:** 4.0/5.0 stars **Reviewed by:** Rene L. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2019 **What do you like best about Mitel?** I like that I can use my mobile phone and it looks like I am calling from my office. **What do you dislike about Mitel?** The Mitel portal can be really slow or freeze up. This makes it difficult to get services or solutions accomplished. **What problems is Mitel solving and how is that benefiting you?** We like the fact that VoIP can be used anywhere in the world that has an internet connection. Thus assisting us in getting our remote work force up and running. ### 8. Good connect center **Rating:** 4.0/5.0 stars **Reviewed by:** Elizabeth H. | Customer Service Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Mitel?** Website is reasonably easy to use. We really like the option to set up multiple queues for different work groups within the same departments. **What do you dislike about Mitel?** Too many websites for different things such as password resets, login, management functions and support. **Recommendations to others considering Mitel:** Get yourself familiar with all feature prior to going live. **What problems is Mitel solving and how is that benefiting you?** We are able to better assist customers and know how many calls are regularly being handled or in queue. ### 9. Mitel Could be a great product **Rating:** 3.0/5.0 stars **Reviewed by:** Christopher C. | Information Systems Specialists 1, Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Mitel?** Being able to take calls from home using the connect app. **What do you dislike about Mitel?** All the updates seems like they do one once a week and it causes us issues almost every week. **Recommendations to others considering Mitel:** Be ready for lot's of updates and we have seen quite a few major outages for more than a few hours at a time. **What problems is Mitel solving and how is that benefiting you?** Remote workers working from home is way easier. ### 10. Finally a system we can use. **Rating:** 5.0/5.0 stars **Reviewed by:** Troy S. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Mitel?** This system was easy to get installed and use. The people that we talked to on the phone were very kind and patient with us. **What do you dislike about Mitel?** The only thing that we disliked about the process, was the time frame. Just because we were so ready to get on the new system. **Recommendations to others considering Mitel:** Go For it. It is worth the money and time. It is easy to use and very easy to train your team on. **What problems is Mitel solving and how is that benefiting you?** This system is so much better then our old one. We can now transfer phone calls between phones. Receiver voice mail and page others in the building. ### 11. Great customer service **Rating:** 3.5/5.0 stars **Reviewed by:** David Q. | Technical Support Manager / Customer Rewards Loyalty Program Manager, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Mitel?** Mitel does have great customer service, though it is done over chat only. I have always gotten an excellent response. **What do you dislike about Mitel?** The service does go down more often than we thought it would. Some times for just a minutes; other times it has gone down for an hour or more. **What problems is Mitel solving and how is that benefiting you?** Our problems have mainly been with lines and user names getting mixed up. ### 12. Helpful Service With Adequate Support **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Mitel?** The phone system is intuitive and powerful - there is a lot to like there. **What do you dislike about Mitel?** The flip side is that the system can be confusing or overwhelming for new users. The back-end portal also needs an overhaul to become more intuitive and digestible. Additionally, the customer support can be difficult to reach quickly. **Recommendations to others considering Mitel:** Make sure you have multiple employees who understand the platform and can help troubleshoot internal questions. **What problems is Mitel solving and how is that benefiting you?** Our users are more connected than they were with our prior phone system. The ability to forward calls to our personal phones through the app is a game-changer. ### 13. MiCloud Connect Easily! **Rating:** 4.5/5.0 stars **Reviewed by:** Stacy T. | Accounting Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2019 **What do you like best about Mitel?** It should sync with our microsoft outlook but IT has yet been able to make this happen. It would be great to get it synced with our management system. **What do you dislike about Mitel?** From the above comment, it is not synced to its full functionality. **What problems is Mitel solving and how is that benefiting you?** Can answer calls from anywhere. Slight problems are not a big issue unless MiCloud is completely down. ### 14. Subpar customer support and service **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Mitel?** Portability of VoIP and ability to use a single incoming number for multiple sites. **What do you dislike about Mitel?** The changes in company from Shoretel to Mitel has jacked up the taxes. Additional lines are treated as new conenctions, when scaled up the cost is not going down. Then there is no ROI for the organization. The call qualities has been less than expected, when deployed and assessment was made we were told the current internet is good but later we were asked to upgrade. The level of customer support is bad. There have been frequent downtime for maintenance windows. **Recommendations to others considering Mitel:** Look at my input and fix the issues and let us know how you have fixed and improved. **What problems is Mitel solving and how is that benefiting you?** Moved from multi-line POTs able to use a single number for incoming calls for 2 locations. **Official Response from Camille Beasley:** > Thank you for taking time to share your feedback. We'd like to improve on your experience with Mitel. May we connect you with a member of our Customer Success Team to discuss the areas you've called out? If you're open to speaking further, please email camille.beasley@mitel.com with your company name and contact information. ### 15. So convenient! **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa G. | Receptionist , Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Mitel?** I find Mitel Connect so helpful because I can receive calls in or out of the office. Also having the ability to message through Mitel Connect is awesome!! Oh and also checking voicemails is much more easier and gets the job done fast. **What do you dislike about Mitel?** I do not have any complaints yet about Mitel Connect so far. **Recommendations to others considering Mitel:** You should totally try it out , you wont be dissapointed ! **What problems is Mitel solving and how is that benefiting you?** Not having to call within the office for every little thing is fabulous! All I have to do is Message through Mitel Connect! ### 16. Small Office Big Service **Rating:** 4.5/5.0 stars **Reviewed by:** Garden C. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Mitel?** I like how easy it is to make changes to our phone service with the Mitel portal. In a few simple steps I can make change to routing, groups, telephones, users, etc... **What do you dislike about Mitel?** Online support page. When I do search for a topic I need help on, I get tons of irrelevant articles **Recommendations to others considering Mitel:** I have found the Mitel system easy to use. **What problems is Mitel solving and how is that benefiting you?** With Mitel it was easy for us to set up telephone answering/routing rules for our sales department. We have been able to use Connect to set up conference calls. ### 17. Works perfect for what I need **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2019 **What do you like best about Mitel?** We use Mitel for the phone system. It's nice to be able to program different people in the office on speed dial and go back and look at the call history without having to do a tedious search **What do you dislike about Mitel?** Sometimes the phone line has a very slight static and sometimes people on the other end can't hear me. **Recommendations to others considering Mitel:** Haven't had any problems with making phone calls or checking voicemails. The features I have used so far are easy and user friendly. I've been using for less than a year. **What problems is Mitel solving and how is that benefiting you?** N/A ### 18. Overpriced and not user friendly **Rating:** 0.5/5.0 stars **Reviewed by:** Jennifer H. | Corporate Controller, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Mitel?** Online access to update phone settings and add new phones is easy **What do you dislike about Mitel?** Price, not being able to copy settings from one user to another, lack of response from account manager **What problems is Mitel solving and how is that benefiting you?** It is very easy to forward phone calls from our office phones to our cell phones when out of the office. **Official Response from Camille Beasley:** > Jennifer, thank you for the review. We'd like to ask one of our Customer Success Managers to follow up with you on the areas where we're not meeting your expectations. Would you please email camille.beasley@mitel.com with your contact details and company name? We look forward to hearing from you. ### 19. Management Feedback on Reporting and Call Metrics **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Mid-Market (51-1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Mitel?** I like that once you understand how to read the report and run the reports that you want, they are easy to read. I also like the feature that not only do you have reporting capabilities but that you can download them into an Excel for creating additional reporting. **What do you dislike about Mitel?** The only downside that I have is that my automated reporting goes down. When reaching out to support, it seems kind of hard to get someone on the phone to walk through a solution. **Recommendations to others considering Mitel:** N/A **What problems is Mitel solving and how is that benefiting you?** I am solving daily reporting and KPIs for a sales team. I created a daily report that is sent out automatically so that I do not have to go in and manually pull the reports each day. ### 20. Good cloud access, doesn't always work well **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2019 **What do you like best about Mitel?** You can control it from anywhere. Fairly intuitive to setup new people **What do you dislike about Mitel?** Sometimes when we walk in all the orange lights are on. Don't really know why. Need to reset all the phones. This has happened about 4 times. Not all of the basic feature from an old wired phone are available. Call forwarding is hard to set. The outlook add-ons is stopped by outlook always. **Recommendations to others considering Mitel:** Compare features of what you want and then need. **What problems is Mitel solving and how is that benefiting you?** Availability to use the phones and program ourselves. ### 21. Every update....can't get into anything!!!! **Rating:** 2.5/5.0 stars **Reviewed by:** Kathy V. | Office Manager , Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2019 **What do you like best about Mitel?** I enjoy being able to pull up past numbers on the computer when needed. **What do you dislike about Mitel?** EVERYTIME there is an update, I can't log into the phone to bring it up on my computer screen and I have to call. This time, I don't have the time to sit here and wait on line for help. I'll have to call when I get back from finally taking a vacation! **What problems is Mitel solving and how is that benefiting you?** Because of the update, I can't log on again. ### 22. Best change for the company **Rating:** 5.0/5.0 stars **Reviewed by:** Brenda D. | Human Resources Office Administrator, Law Practice, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2019 **What do you like best about Mitel?** We control the changes we make to internal services either adding employees/removing and programing the phones. **What do you dislike about Mitel?** We have no dislikes at the present moment. **What problems is Mitel solving and how is that benefiting you?** We communication with our 2nd location via MiCloud Connect. Easy access to our employees. ### 23. I wouldn't work with anyone else **Rating:** 5.0/5.0 stars **Reviewed by:** David K. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2019 **What do you like best about Mitel?** The reliability combined with the features combined with the customer service make Mitel second to none. **What do you dislike about Mitel?** The hold times for customer service can be long. **What problems is Mitel solving and how is that benefiting you?** We are able to communicate with our clients like never before. ### 24. Nightmare until getting a high level tech onsite **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Mitel?** I honestly do not have anything good to say about Mitel at this time. **What do you dislike about Mitel?** Connectivity issues. System not as promised. Marketing materials show one thing for the system, receive something totally different. **What problems is Mitel solving and how is that benefiting you?** Our work has been impacted by all the down time with the system. Problem after problem since implementation that should not have been a problem as we went from one Mitel system to another Mitel system. ### 25. Easy and Reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2019 **What do you like best about Mitel?** The online portal allows me to redirect calls as need, i.e. different offices, cell phone. I can check call data and download invoices as needed. **What do you dislike about Mitel?** Could be a little more user friendly; sometimes it confusing to locate certain features. **Recommendations to others considering Mitel:** Easy and reliable solution to those who travel extensively and for telecommuting. **What problems is Mitel solving and how is that benefiting you?** It streamlines our phone system, and allows us to be accessible to our clients no matter where we are. ### 26. It's easy to use and very helpful. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Mitel?** The ease of use. It has a lot of features that are really helpful. **What do you dislike about Mitel?** Connectivity can sometimes be an issue, as with most VOIP systems. Once the stability is fixed it will be awesome. It can be a huge issue when the internet drops signal though. It would be nice to have a built in backup that is landline. **Recommendations to others considering Mitel:** It's a great VOIP system. VOIP still has stability issues, but MiCloud seems to be doing pretty well with it. **What problems is Mitel solving and how is that benefiting you?** Not really applicable. It let's me do what I was already doing a bit better, but I wouldn't say it has had an impact in the manner you're asking. ### 27. very satisfied **Rating:** 3.5/5.0 stars **Reviewed by:** Paul B. | Design Technician / Machinist / Maintenance, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2019 **What do you like best about Mitel?** I like being able to answer my desk phone on my cell when I'm away from my desk. **What do you dislike about Mitel?** 2 emails for a voicemail becomes redundant **What problems is Mitel solving and how is that benefiting you?** options are easy to use. ### 28. We are really enjoying our service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2019 **What do you like best about Mitel?** We love that we can connect with all 3 of our childcare facilities by extension!!! **What do you dislike about Mitel?** Not extremely happy with the app - it doesn't work all the time. **Recommendations to others considering Mitel:** Great service **What problems is Mitel solving and how is that benefiting you?** problems - knowing who to contact with issues - will we be charged for that call / service benefit - we love that we can receive phone calls on our cell .... transferred ### 29. Inexpensive but not great **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2019 **What do you like best about Mitel?** We are no longer tied to the high prices of the phone company. Not purchasing the hardware is a plus. We have not had an upgrade yet though. **What do you dislike about Mitel?** I really struggle with the user friendliness of the system. It is very odd how the different "out of office" messages work and are set up. Also, everytime they do an upgrade, I have to reset my password because it is just gone. **Recommendations to others considering Mitel:** Be prepared to a rather long onboarding. **What problems is Mitel solving and how is that benefiting you?** We now have caller ID which we didn't have before. We were having trouble hearing on our old phones. These are clearer. ### 30. We have had downtime that effects our business. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2019 **What do you like best about Mitel?** It has some great features but probably do not use half of the features because we were never trained or told about them. **What do you dislike about Mitel?** The outages and not being able to do anything about it, the response time when submitting issues sometimes takes a little longer than I would prefer. **What problems is Mitel solving and how is that benefiting you?** It has given me more work do to with trying to solve everyone's issues. **Official Response from Camille Beasley:** > Thank you. Your feedback is very much appreciated. We'd like to see you maximizing all of the features and benefitting from them. Our job is to make yours easier. Please send your contact information and company name to camille.beasley@mitel.com, so we can arrange for a Customer Success manager to address your concerns. ### 31. Easy to Use and implement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Recreational Facilities and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2019 **What do you like best about Mitel?** It was easy to set up for our multiple locations across the US and we got to choose the Area code for all of our DIDs. **What do you dislike about Mitel?** Making sure that you has Power of Ethernet (POE) switch for each location was not something we expected originally, but it worked out the best for us. **What problems is Mitel solving and how is that benefiting you?** One button dial between our offices in different states!! ### 32. There is still room for growth! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Mitel?** I love the mobile app and being able to make calls from your cell phone with your desk phone number. **What do you dislike about Mitel?** That customer service is still learning the software and only a hand full of people are truly helpful when you call. **Recommendations to others considering Mitel:** If you are looking for a phone system to take on the go this is the best option on the market. **What problems is Mitel solving and how is that benefiting you?** Over head paging systems are causing a issue as the trunk doesn't always come programmed correctly. Benefits so far is the easy of use with being mobile and having different communication apps. ### 33. Mitel Connect **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2019 **What do you like best about Mitel?** I love that I can use Mitel Connect to do everything without having to use my phone. It makes listening to voicemail, looking up past calls and changing phone settings very easy. Being able forward calls to my cell phone has been incredibly helpful when away from the office for events and meetings. **What do you dislike about Mitel?** Nothing! So far it has been easy to use and set up. **What problems is Mitel solving and how is that benefiting you?** Mitel Connect has been incredibly helpful for staff that are often away from the office but need to be available by phone by having calls transferred to their cell phones. ### 34. More outages than I'd like, but service quality has been excellent **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2019 **What do you like best about Mitel?** By and large, the service has performed well beyond expectations. Managing the system is straightforward. **What do you dislike about Mitel?** Support response times are not what I'd expect for simple requests. I'm uncertain if this is due to being overwhelmed by some of the platform issues they're experiencing or if they're still trying to complete their Shoretel integration. That said, overall, support has been adequate and we have no plans on leaving Mitel. **What problems is Mitel solving and how is that benefiting you?** We use MiCloud Connect for remote sites where an on-prem solution would require too much overhead and difficulties with centralized management. ### 35. Reliable service with a few quirks **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2019 **What do you like best about Mitel?** The additional control we gained over our previous Mitel MiCloud are nice but we still have limits that require going through customer support. **What do you dislike about Mitel?** Going through customer support can be quite frustrating. They don't understand their product and need it explained to them. **Recommendations to others considering Mitel:** N/A **What problems is Mitel solving and how is that benefiting you?** Once everything is configured, we get reliable service with a good feature package. ### 36. It was great **Rating:** 4.5/5.0 stars **Reviewed by:** Trish M. | Firm Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Mitel?** Fast and friendly customer service. Updates on done after hours and does not affect the business. **What do you dislike about Mitel?** When the internet goes down and the phones do not transfer over to another internet source. **Recommendations to others considering Mitel:** Easy to learn and easy to install **What problems is Mitel solving and how is that benefiting you?** It is very user friendly and allows for quick and easy access ### 37. When it works, it works well. Making changes is difficult. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Mitel?** I like the flexibility of being able to set things up the way we want to. **What do you dislike about Mitel?** When a change is made it seems like everything gets messed up. It's hard to make changes without having to call and have someone help to make the changes, and then it takes weeks to get all the bugs worked out. **What problems is Mitel solving and how is that benefiting you?** We love being able to not be tied to our desks. I love that I can transfer to calls to our field guys even without having a desk phone for them. ### 38. Admin **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2019 **What do you like best about Mitel?** The online portal is nice. The phones are really nice. **What do you dislike about Mitel?** The customer support is tough, cant always get support and as needed. Nickle and dimeing on pricing. **What problems is Mitel solving and how is that benefiting you?** Wasted a lot of time troubleshooting and trying to understand the online portal. Having to long into a separate portal for support is a pain. ### 39. Phone quality **Rating:** 2.0/5.0 stars **Reviewed by:** TRACEY W. | SERVICE MANAGER, Mid-Market (51-1000 emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Mitel?** ease of transferring calls and history, internal calling seems ok **What do you dislike about Mitel?** incoming callers cannot hear, outgoing calls are static and speaker is almost unbearable to use for static and lack of caller being able to hear **What problems is Mitel solving and how is that benefiting you?** I stopped asking as issues are the same and never seemed to have been addressed **Official Response from Camille Beasley:** > Tracey, thank you for providing a review. We're glad you're finding the features useful. We'd like to have a Customer Success manager follow up with you to discuss the quality issue you mentioned. Please send your contact details and company name to camille.beasley@mitel.com, so we can resolve any problems. ### 40. Mitel Review **Rating:** 3.5/5.0 stars **Reviewed by:** Lisa P. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2019 **What do you like best about Mitel?** Ability to make changes to the visual call flow editor **What do you dislike about Mitel?** The reporting is very confusing, I have had to call support anytime I needed to set up or change reporting. The wording and choices are difficult to understand. **What problems is Mitel solving and how is that benefiting you?** centralizing our calls to one location has been a huge benefit ### 41. Inconsistent and difficult to set up **Rating:** 2.5/5.0 stars **Reviewed by:** Levi C. | Sales Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Mitel?** When it works, it is helpful to receive notifications of voicemails and their contents. **What do you dislike about Mitel?** Setup can be unpredictable and spotty, and tech support is mostly unhelpful. **What problems is Mitel solving and how is that benefiting you?** It is serving as our company's phone system so it solves that problem but I am not sure we have realized any benefits. ### 42. Mitel Review **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Mitel?** I can see in real-time what calls are holding for the call center and what agent is available. **What do you dislike about Mitel?** Reporting is not instinctive, the call center reports only come out every 15 minutes so if you make a mistake on a report, you won't see it until the report comes out, then you see the mistake, correct the mistake and wait for another 15 minutes to see the report correctly. **What problems is Mitel solving and how is that benefiting you?** VoIP and Connect is providing a benefit of organizing our call center. ### 43. Less then what we expected on reliability **Rating:** 3.0/5.0 stars **Reviewed by:** George L. | GM, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Mitel?** Flexibility of the product. can do mutiple things for UC, but it isnt relaiable enough to fully sell the whole solution **What do you dislike about Mitel?** constant issues with EVERYTHING. Yes, it has been documented. Its not the internet, but your system **Recommendations to others considering Mitel:** Not as relaibel as ON Prem solutions **What problems is Mitel solving and how is that benefiting you?** Replacing aging equipment ### 44. No issue with phone system but Websites could be more user friendly **Rating:** 2.5/5.0 stars **Reviewed by:** Teresa C. | AR/AP , Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2019 **What do you like best about Mitel?** Caller ID and being able to look up past numbers **What do you dislike about Mitel?** I don't care for the websites at all. Very difficult to maneuver the different ones, passwords, etc. **What problems is Mitel solving and how is that benefiting you?** We don't have a lot of wiring here for a regular phone system so this worked out great. ### 45. Office Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Shakinah E. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 14, 2019 **What do you like best about Mitel?** I enjoy the easy use of the online portal. It's very user friendly and has a lot of functions. **What do you dislike about Mitel?** So many options or clicks can be overwhelming. **What problems is Mitel solving and how is that benefiting you?** It has impacted my work flow tremendously. Especially the option to reset passwords and the call forwarding feature. ### 46. Largely positive VOIP experience **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2019 **What do you like best about Mitel?** Shoretel system is reliable with well made hardware. Phones last forever and support just about everything you'd want them to. **What do you dislike about Mitel?** Web site can be cumbersome, especially in regards to requesting support. **What problems is Mitel solving and how is that benefiting you?** Connect is a solid VOIP platform that helps consolidate calling needs. ### 47. Seems like they're on the right path - just not there yet. **Rating:** 0.5/5.0 stars **Reviewed by:** Devin B. | IT Admin/Staff Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Mitel?** Call flow management is easily understood. **What do you dislike about Mitel?** adding/deleting users, mitel app, desktop program all seem a little clunky. **Recommendations to others considering Mitel:** Make sure you know the exact package of service you're getting. Brokers can be very misleading... **What problems is Mitel solving and how is that benefiting you?** More customizable than our previous voip system. **Official Response from Camille Beasley:** > Devin, we really appreciate your feedback and continually work to enhance ease of use for our solutions. We'll share your review with our product management team for making future improvements. Thank you. ### 48. Service is great when it works **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Mitel?** System is stable for the most part. Don't have many issues when running it. **What do you dislike about Mitel?** The few times I've had issues with the system, support has been less than helpful. I was down for an entire day with support telling me the issue was with the network, and later showing support where the issue was on their end and took an entire weekend to fix. **Recommendations to others considering Mitel:** None at the top of my head. **What problems is Mitel solving and how is that benefiting you?** No problems were solved. No benefits. **Official Response from Camille Beasley:** > Thank you for taking time to share your review. It sounds like we've fallen short on providing you with the kind of customer experience we strive for. Please give us an opportunity to turn that around. We also want to ensure you're deriving benefits from using our solution. If you would please send your contact details and company name to camille.beasley@mitel.com, we'll have a Customer Success Manager step in to help. ### 49. Lead CA **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2019 **What do you like best about Mitel?** That I do not have to have a desk phone to be able to call someone **What do you dislike about Mitel?** We are always having issues with dropped calls, calls going in and out or not working at all. **Recommendations to others considering Mitel:** Make sure your internet is working properly all of the time or the phones are usless **What problems is Mitel solving and how is that benefiting you?** It makes it easier to work from home, but gets very frustrating when it does not work properly and we have to resort to cells phones. ### 50. My experience **Rating:** 3.5/5.0 stars **Reviewed by:** Scott P. | Network admin, Mid-Market (51-1000 emp.) **Reviewed Date:** October 14, 2019 **What do you like best about Mitel?** Having a centralized phone system in multiple locations. **What do you dislike about Mitel?** The app. You keep updating it, and it needs admin credentials. Easily the worst part of your system. **Recommendations to others considering Mitel:** Don't use the app. **What problems is Mitel solving and how is that benefiting you?** Well, I don't have a long distance bill now. ## Mitel Discussions - [Password Policy & Mobile Client](https://www.g2.com/discussions/password-policy-mobile-client) - 1 comment, 1 upvote - [View Mitel pricing details and edition comparison](https://www.g2.com/products/mitel/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-19+16%3A40%3A16+-0500&secure%5Bsession_id%5D=5d0b8d3a-1a3e-480d-826c-465c4796167c&secure%5Btoken%5D=e5b7a5b22690ff746811c3576c95976e37f355bdf35f28b318e46524cb959254&format=llm_user) ## Mitel Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing ## Top Mitel Alternatives - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,378 reviews)