--- title: Mitel Reviews meta_title: 'Mitel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 235 reviews by the users' company size, role or industry to find out how Mitel works for a business like yours. aggregate_rating: rating_value: 3.8 review_count: 235 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Mitel Reviews **Vendor:** Mitel Networks **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 3.8/5.0 **Total Reviews:** 235 ## About Mitel Talk. Chat. Collaborate. Interact. MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other and not have to focus on making the software work. ## Mitel Pros & Cons **What users like:** - Users find Mitel's solutions easy to implement, highlighting the **user-friendly interface** that enhances overall functionality. (2 reviews) - Users love the **easy setup** of Mitel solutions, enabling smooth integration with existing systems and user-friendly interfaces. (2 reviews) - Users appreciate the **easy access** of Mitel's solutions, noting their seamless integration and user-friendly interfaces. (1 reviews) - Users appreciate the **easy implementation** of Mitel solutions, seamlessly integrating with existing platforms and user-friendly interfaces. (1 reviews) - Users appreciate the **easy integration** of Mitel's solutions with existing platforms, enhancing overall usability and efficiency. (1 reviews) - Easy Integrations (1 reviews) - Integrations (1 reviews) - Simple (1 reviews) - User Interface (1 reviews) **What users dislike:** - Users experience **performance issues** with Mitel, citing frequent bugs and crashes that hinder effective usage. (2 reviews) - Users report frequent **software bugs** that lead to crashes and frustrating technical difficulties during use. (2 reviews) - Users experience significant **app instability** with Mitel, as the Mobility application is often non-functional. (1 reviews) - Users find **complex reporting** in Mitel to be time-consuming and prone to technical difficulties, affecting usability. (1 reviews) - Users report frequent **connection issues** with Mitel, leading to an unreliable experience with the Mobility application. (1 reviews) - Users often face **dialing issues** with Mitel, experiencing random outbound calls and technical difficulties. (1 reviews) - Users find the **difficult navigation** of Mitel’s reporting spreadsheets to be time-consuming and frustrating. (1 reviews) - Navigation Difficulty (1 reviews) - Number Issues (1 reviews) - Phone Issues (1 reviews) ## Mitel Reviews ### 1. Happy client but still monitoring **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** The seamless design which allows use of our phone system across multiple sites and devices. **What do you dislike about Mitel?** The price is becoming burdensome as we continue to grow and add more phones to our system. I also think the portal could be a little more intuitive and user friendly. **What problems is Mitel solving and how is that benefiting you?** Seamless usage as we add more sites to our business. Call flow visualization, although I don't love the portal's design, is beneficial to us. Pre-programming holidays and business hours is great. ### 2. Phones with lots of features **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** This solution is very scalable and has many more features that our old system. My users can call support and get their phones set up to meet their individual needs. **What do you dislike about Mitel?** There was a learning curve on operating them. Also, users need to know their login for the phone. **What problems is Mitel solving and how is that benefiting you?** The benefit is a cost savings on a more robust system. Also, our remote workers can be a part of our office phone system which has improved inter-office communications. ### 3. It works! **Rating:** 5.0/5.0 stars **Reviewed by:** Gary R. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** When it works, it works. Most of the time, this system works and I don't need to worry about it. **What do you dislike about Mitel?** The management interface could use some review and clean up. **What problems is Mitel solving and how is that benefiting you?** Communications are very important to our organization. ### 4. Mitel Works for me **Rating:** 3.5/5.0 stars **Reviewed by:** Terry S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** Their support people are very good. They get right to the problem and solve it quickly. **What do you dislike about Mitel?** The admin portal is hard to work around in and it is difficult to do some things like setting up main line voice messages and hunt groups. The users do not having to dial a 9 every time they make a call. **What problems is Mitel solving and how is that benefiting you?** It is easy to use and the users seem to like it. ### 5. Small Office - Outsourced IT Group **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Architecture & Planning | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** We appreciate the service line offerings and products available from Mitel/Shortel **What do you dislike about Mitel?** We had a long on-board process without leadership to ensure our phone system was ordered and installed in a timely fashioned. Also, leasing the phone equipment without the option of purchasing **What problems is Mitel solving and how is that benefiting you?** We do not use MiCloud. GoTo meeting hosts our conference calls and web screen sharing because of its broad, ease of access for clients to use. ### 6. Hit or Miss **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** The service works good in getting support and keeping track of tickets and results. **What do you dislike about Mitel?** For whatever reason, sometimes my password doesn't work without notice when the browser remembers it and I can't log in and have to find a way to reset it, but since they only want you to communicate this way when you can't get in, it makes it very challenging. **What problems is Mitel solving and how is that benefiting you?** Trouble ticket reporting ### 7. Good so far... **Rating:** 3.0/5.0 stars **Reviewed by:** Jennie D. | Enterprise (> 1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** I like the online platform. Providing users the ability to manage their profiles and preferences is great **What do you dislike about Mitel?** I'm not able to make some of the changes that I need like deactivating profiles, making changes to services, etc... having to open a ticket for every request is not efficient **What problems is Mitel solving and how is that benefiting you?** We were able to connect our entire company across the nation. It makes it much easier to communicate ### 8. decent but disjointed **Rating:** 2.5/5.0 stars **Reviewed by:** DJ P. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** Good support, nice phones, able to scale with business **What do you dislike about Mitel?** Didn't integrate with Dynamics CRM as promised. **What problems is Mitel solving and how is that benefiting you?** Compliance though call recording ### 9. We've been happy overall with the phones themselves. There have been some service & support issues. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2018 **What do you like best about Mitel?** Phones are easy to use. Lots of options and add-ons available. **What do you dislike about Mitel?** Support has not been responsive as we would like. Phone service and/or voicemail have gone down a few times. **What problems is Mitel solving and how is that benefiting you?** Connecting all 4 of our locations on one phone system. Easier communication between locations. More options for forwarding or ringing calls to mobile phones. ### 10. Mitel has been amazing with customer support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** Ease of using the portal. The whole system itself is very user friendly. **What do you dislike about Mitel?** I don't dislike anything. Everything I have used to far is great! **Recommendations to others considering Mitel:** Definitely do it...best thing this county has done so far. **What problems is Mitel solving and how is that benefiting you?** With the entire County on one phone system, ease of access by dialing extensions or using the IM feature. ### 11. Overall good service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** Support contact is usually very quick to respond **What do you dislike about Mitel?** The IP phones seem to be sensitive to power fluctuations on POE. **Recommendations to others considering Mitel:** System works well. **What problems is Mitel solving and how is that benefiting you?** We are education. It's nice to a separate number for each phone instead of just extensions. It reduces the load on the office secretaries routing calls. ### 12. Phone review for Mitel Connect **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** The system itself works nicely the phone it self is easy to use **What do you dislike about Mitel?** The service can be a bit better. For a cloud system it goes down to often **Recommendations to others considering Mitel:** make sure to get clarity on the training part **What problems is Mitel solving and how is that benefiting you?** clients are better served when the phone system operates effectively ### 13. Very dependable product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Defense & Space | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** I like the information available to us through Connect and the analytics through the website. **What do you dislike about Mitel?** We were in the middle of setting up this system during the Mitel merge and it made things a little complicated but after the merge all the kinks were worked out and we are very happy with the product and the customer service. **What problems is Mitel solving and how is that benefiting you?** I have used the analytics to show my employees how many calls they were taking and it has made the employees that were lacking step it up! ### 14. MItel **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** Customer support, up time, deployment... **What do you dislike about Mitel?** not able to delete IM's from profiles... **Recommendations to others considering Mitel:** N/A **What problems is Mitel solving and how is that benefiting you?** Main thing is up time. Previous phone service had issues with up time and were down often which caused the company problems. Outages are unavoidable. They will happen but less outages the better. ### 15. frustrating implementation **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** the accessibility of the product from hard phone, soft phone, and app **What do you dislike about Mitel?** implementation has taken 12 months; not all necessary implementation info and people provided up front **Recommendations to others considering Mitel:** get more mitel service folks involved earlier to evaluate the whole implementation picture **What problems is Mitel solving and how is that benefiting you?** More able to work efficiently remotely ### 16. Pretty Good Experience **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** I like the connect Agent Manager screen the best. **What do you dislike about Mitel?** The ecc zed 1 has a lot of bugs in it causing agents to be kicked off the lines. I also do not like the reports. **What problems is Mitel solving and how is that benefiting you?** We are able to better communicate with our home office. ### 17. Not easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Melissa L. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** The online access to reports and invoices **What do you dislike about Mitel?** Website is not user friendly. There is not a lot that you can do on your own but the support is good when you need them to make changes or additions. **What problems is Mitel solving and how is that benefiting you?** Portable phone access is a huge benefit ### 18. Ease of doing business **Rating:** 5.0/5.0 stars **Reviewed by:** Kristin N. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** easy of system to use, ease to customize availability and competency of 800# service center **What do you dislike about Mitel?** sometimes phone doesn't program correctly if phone had prior user **What problems is Mitel solving and how is that benefiting you?** Calls are always answered. with the ability to re-route calls to other people and other phones, calls are always answered. ### 19. Disappointing lack of TLS1.2 support **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** The ability to log into the phone from any internet connection **What do you dislike about Mitel?** we use the m5net.com click to dial feature, and I am disapointed it does not and will not support TLS 1.1 or above **What problems is Mitel solving and how is that benefiting you?** De-centralizing our office and phone system ### 20. Incredible Fidelity and Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** The call quality is incredible. And the overall cost of Mitel Cloud is just right. **What do you dislike about Mitel?** The onboarding process was a bit chaotic. Still it was fairly smooth. **What problems is Mitel solving and how is that benefiting you?** Telephony is a business critical function and we replaced an aging system. ### 21. Shoretel Review **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha B. | Program Coordinator, Environmental Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2017 **What do you like best about Mitel?** What I like best about Shoretel is that if I miss a phone call I have the name and telelphone number (Caller ID) of the individual which makes it easy for getting back to them. I also like that it is easy to save and forward voicemails to colleagues if they do not pertain to your role in a department. **What do you dislike about Mitel?** What I dislike is that there are some glitches in the system that sometimes take it a while to load. **Recommendations to others considering Mitel:** I recommend ShoreTel to those who have a business or work for someone that is big on customer service and has a lot of clientele. With this software it is easy to get back to those that you missed and it makes it easier on you to remember these individuals by adding notes. **What problems is Mitel solving and how is that benefiting you?** Getting back to concerned residents about mosquito control in the county. ### 22. Solid performance, good feature set. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** The ability to rent equipment and the online trust that shows system status in real time. **What do you dislike about Mitel?** The inability to remove closed locations from our portal. We have many offices that come and go and the old office locations remain in the online portal and make it confusing to manage. **What problems is Mitel solving and how is that benefiting you?** We are giving our smaller offices on-premise phone system features and reliability with the realistic and predictable costs associated with hosted VOIP. ### 23. So far so good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** I like that it is a completely hosted solution. **What do you dislike about Mitel?** There seems to be a decent amount of maintenance always happening which requires some downtime. **What problems is Mitel solving and how is that benefiting you?** Cost of an on premise IP based phone system ### 24. ShoreTel has been a great VOIP phone/system **Rating:** 4.0/5.0 stars **Reviewed by:** Justin W. | CRM Manager - Analyst/Programmer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2017 **What do you like best about Mitel?** Having both a physical phone and a software phone on my laptop allows me to work remotely, or on campus, without any limitations. **What do you dislike about Mitel?** Connecting to the softphone through VPN can sometimes be a hassle but this has more to do with the VPN. **Recommendations to others considering Mitel:** Very good product with a number of add ons available such as integration with Salesforce. We have our counselors using it and they are able to log calls much quicker and have a pretty good experience with it. Other features are available with third party options if you have specific use cases for these. **What problems is Mitel solving and how is that benefiting you?** As a remote worker, having a phone that works exactly as if I was on campus is essential and it provides that. ### 25. Seamless Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** We don't have to "worry" about our service any longer. It works as described and is reliable. **What do you dislike about Mitel?** There isn't anything that stands out that I can say I truly dislike. **What problems is Mitel solving and how is that benefiting you?** Reliable communications. ### 26. Customer service **Rating:** 1.5/5.0 stars **Reviewed by:** Amy Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** CT-Pros people who understand our system our needs and how to resolve issues **What do you dislike about Mitel?** Customer service reps that do not find a solution to the problem or understand our system **What problems is Mitel solving and how is that benefiting you?** ?? ### 27. Great prodcut, but post implementation support can suffer **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** I like the flawless implementation and feature rich product. The PM was very knowledgeable and made sure that we had a great experience transitioning **What do you dislike about Mitel?** Simple support issues have been difficult to resolve with lengthy hold times for the support center. **Recommendations to others considering Mitel:** Increase support resources. This is a managed service. **What problems is Mitel solving and how is that benefiting you?** We were able to replace a legacy system with a cloud based system to reduce tech cost and outages ### 28. Mitel service **Rating:** 5.0/5.0 stars **Reviewed by:** Hung N. | Hung Nguyen, Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** Service and ease of use. Reliability is great **What do you dislike about Mitel?** None that I can think of. Service has been great with no issues on quality **What problems is Mitel solving and how is that benefiting you?** Office to office communication ### 29. Hit and Miss **Rating:** 2.5/5.0 stars **Reviewed by:** Joseph M. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** When the phones work without users complaining. **What do you dislike about Mitel?** When users complain about the system not working reliably **What problems is Mitel solving and how is that benefiting you?** Ease of using office phones across multiple locations. ### 30. Seamless and Reliable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** A reliable, easy to use, function rich platform **What do you dislike about Mitel?** The narrowness of the desktop equipment choices **What problems is Mitel solving and how is that benefiting you?** Reliable telecommunications service with minimal infrastructure required ### 31. Reliable service **Rating:** 5.0/5.0 stars **Reviewed by:** Michael N. | Manager of Information Services and Application Development, Staffing and Recruiting, Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** Reliable service with an easy to use interface **What do you dislike about Mitel?** Web portal is a bit slow. Could add more reporting **What problems is Mitel solving and how is that benefiting you?** Hands off management ### 32. Great Customer Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** If I put in a ticket or have a problem, they are always quick to respond and solve the problem. **What do you dislike about Mitel?** Some features that I have had before on other voip phones are not available. **What problems is Mitel solving and how is that benefiting you?** To have one phone number that can be logged in at any of our office locations easily is a great convenience. ### 33. Mitel for the WIN! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** Simple implementation and management, sleek new design, reliability and cost effective **What do you dislike about Mitel?** Long wait times for support on occasion **Recommendations to others considering Mitel:** I've demo'd and researched several cloud VoIP providers and Mitel wins every time, price is very competitive, promotional offers are incredible, the product is easy to use and manage. **What problems is Mitel solving and how is that benefiting you?** Improved efficiency, reliability and a lot of savings ### 34. MiCloud Review **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2018 **What do you like best about Mitel?** Basic functionality meets our needs sufficiently. **What do you dislike about Mitel?** We dislike the constant software updates. A periodic update that our managed IT vendor could push out to all users would be preferable. Customer service is not very good. We had expected that the Mitel connect would allow us to dial from our keyboard **What problems is Mitel solving and how is that benefiting you?** Business telephone service. ### 35. Changed phone services to Mitel **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** June 28, 2018 **What do you like best about Mitel?** The reporting and the fact that we can have as many lines as we need **What do you dislike about Mitel?** not as much flexibility as i would like for growing or reducing the number of users **What problems is Mitel solving and how is that benefiting you?** Our clients can reach us now! We were missing about 100 calls per day before we started using this solution. ### 36. Very happy with Mitel and especially support received. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** I like the ease of use of phone. Phones are very intuitive. Support is great and I like the followup to verify support. **What do you dislike about Mitel?** Online portal is a little cumbersum and help files are very difficult to sort through for answers. **What problems is Mitel solving and how is that benefiting you?** Availability to make changes on our own is very nice. ### 37. Does it work with CRM **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** Ease of use and no real issues. Works as presented. **What do you dislike about Mitel?** That it does not intergrate with our CRM Vertafore AMS360 and we were promised that upon implementation. We are on an old platform and have requested upgrades and Mitel is taking their time. **What problems is Mitel solving and how is that benefiting you?** Not using MiCloud Connect ### 38. Best VOIP **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** It works. We have them for many years and rarely they ever go down. **What do you dislike about Mitel?** support system. I would like to eamil to open ticket rather then login to the site. **What problems is Mitel solving and how is that benefiting you?** Phones. We don't have to run or worry about big infrastructure to run phones. ### 39. Easiest and best office phone system **Rating:** 4.5/5.0 stars **Reviewed by:** Casey W. | Specialist, Professional Development, Mid-Market (51-1000 emp.) **Reviewed Date:** November 11, 2017 **What do you like best about Mitel?** It is so easy to use and navigate. I felt like an expert after only using ShoreTel for about a day because basic tasks are so simple to implement. Even though it doesn't make a lot of sense for smaller offices, I kind of wish this was the default for everyone because making transfers/holds/multiple calls is just so simple and easy. **What do you dislike about Mitel?** I've yet to encounter a problem from my short time using it. **What problems is Mitel solving and how is that benefiting you?** It allows me to move through a large queue of calls quickly by wrapping up a current call and immediately moving on to the next call without having to do much other than 1-2 clicks of a mouse. That's the biggest solution thus far. ### 40. Great phone service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** I like the support we receive from the company. **What do you dislike about Mitel?** That if the internet goes down he phone system goes down **What problems is Mitel solving and how is that benefiting you?** We are able to hold many calls on different lines, have on hold music and transfer calls to different phones. ### 41. Tech Project Managet **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** Always being able to reach a support tech for assistance. **What do you dislike about Mitel?** Inability to name a subject for new helpdesk tickets, Inability to create helpdesk tickets via email, Unable to call in without my account number. **What problems is Mitel solving and how is that benefiting you?** More enhanced features than other systems. ### 42. Aight so far **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** customer service has been very responsive to my questions and issues. **What do you dislike about Mitel?** voip audio is not quite as good as landline? **What problems is Mitel solving and how is that benefiting you?** Just migrating from Shoretel.. if same as Shoretel, it's the consistent service, pricing, and myriad of features avaiable. ### 43. Mirel Connect review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** Call clarity and the connectivity it brings to multiple locations. Also that it does not require on-premise phone switch. **What do you dislike about Mitel?** Support. Can understand offshore non-English speakers most the time. Thay’re also Tier 1 script readers. **What problems is Mitel solving and how is that benefiting you?** Continuity between locations. ### 44. Inconsistent - **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** WE LIKE THE COST FACTOR HELP DESK CAN BE USEFULL IF HOLD TIME NOT TOO LONG **What do you dislike about Mitel?** Tend to get incorrect info on screen display **Recommendations to others considering Mitel:** BE SURE ALL ITEMS IN SERVICE ARE COVERED **What problems is Mitel solving and how is that benefiting you?** no answer ### 45. Solid service, great support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2018 **What do you like best about Mitel?** Customer service is great, always fixes our issues. **What do you dislike about Mitel?** The phones go down too much sometimes. They get fixed quickly, but still an issue. **What problems is Mitel solving and how is that benefiting you?** Connecting our tenants with their clients. ### 46. Overall Good **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** Setup is quick; system is very easy to use. **What do you dislike about Mitel?** System down time - Lost entire phone system a few times **What problems is Mitel solving and how is that benefiting you?** Calling other locations/personnel via an extension ### 47. Great customer service from project manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** Amazing phone system at a low monthly cost **What do you dislike about Mitel?** No onsite training makes asking questions difficult **Recommendations to others considering Mitel:** Lower fixed cost makes this a great product **What problems is Mitel solving and how is that benefiting you?** lowering fixed costs ### 48. Horrible **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Warehousing | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2018 **What do you like best about Mitel?** Call visibility. There is nothing else to like. **What do you dislike about Mitel?** Have had so many problems that we dislike just about everything. **Recommendations to others considering Mitel:** No. **What problems is Mitel solving and how is that benefiting you?** It has created more problems than solved. Zero benefits ### 49. So simple! **Rating:** 5.0/5.0 stars **Reviewed by:** Megan W. | Associate, Staffing and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2017 **What do you like best about Mitel?** My favorite feature about Shoretel is that I can click on any phone number on my screen to automatically be calling via my phone. I hate looking back and forth between screens as it definitely slows me down. Additionally, I like using the window at the top of my screen to just copy and paste numbers there as needed. **What do you dislike about Mitel?** I feel like it goes down a LOT and we are required to get IT to come resolve the issue. to be honest, I am not sure if this is due to other internet connections or if it is Shoretel, but I do have to say that it can be extremely frustrating at times. **Recommendations to others considering Mitel:** Just make sure that you have a decent IT person who can help out whenever it shuts down. **What problems is Mitel solving and how is that benefiting you?** Speedy phone calls and ensuring clear connections on all ends. I have used this at multiple businesses and it appears to be the most ubiquitous across all companies I have worked for. ### 50. ShoreTel Review **Rating:** 5.0/5.0 stars **Reviewed by:** Rebecca M. | Associate Recruiter, Staffing and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** April 26, 2017 **What do you like best about Mitel?** Keyboard is easy to view and use. There are speed dials located on each dashboard and conference call options are available. **What do you dislike about Mitel?** I would say the chord being so long and large. I would prefer either a smaller chord or maybe a wireless option. Sometimes having that atop of my desk, it gets caught on things and is just annoying to manage. I had to move the entire phone to the corner of my desk and that has been proving to help. **Recommendations to others considering Mitel:** I would say it is definitely worth it due to all the functionality but depending on your profession, a wireless option might be a better move. No chords and less of a pain when the chords get stuck often. **What problems is Mitel solving and how is that benefiting you?** We are trying to solve the problem of organization wide phones. These allow us to set conference calls and keep track of call logs and minutes. ## Mitel Discussions - [Password Policy & Mobile Client](https://www.g2.com/discussions/password-policy-mobile-client) - 1 comment, 1 upvote - [View Mitel pricing details and edition comparison](https://www.g2.com/products/mitel/reviews?page=4&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+20%3A50%3A12+-0500&secure%5Bsession_id%5D=65776c8d-63e5-412d-9c88-c78745fcdf50&secure%5Btoken%5D=04612e81199df1c0b2e438d797178294f1f7357d66c2ad25c48e4bb0af1e9ef6&format=llm_user) ## Mitel Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - File Sharing - Voice Conferencing - Video Conferencing ## Top Mitel Alternatives - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (431 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,379 reviews)