[ Mitel Reviews ](https://www.g2.com/products/mitel/reviews) [ Mitel Reviews ](https://www.g2.com/products/mitel/reviews) # Mitel Features ##### ## Basic Communication (6) Phone Calls Enables users to place phone calls over the internet. Video Calls Enables users to place video calls over the internet. Instant Messaging Enables users to send instant messages over the internet. Screen Sharing Enables users to share screens over the internet. Conference Calls Enables multiple users to make phone or video calls over the internet at once. Desk-to-Desk Calls Enables users to contact one anothers through mobile phones and landlines. Show More ##### ## Advanced Features (3) Hold Music Offers users the option to play music for contacts who are on hold. Automated Attendants Offers users the option to set up an automated attendant to field calls and information when employees are unavailable. VOiP Number Offers users a unique number that can be dialed from anywhere. Show More ##### ## Access (3) Software Pairing Allows users to download the tool as an add-on to subscriptions to specific services such as Outlook 365. Browser Extension Allows users to download the tool along as an extension to their browser of choice. Individual Download Requires users download the software on its own. Show More ##### ## Channels (5) Voice Provides voice call functionality. Social Provides an interface for one or more social media channels. Web Chat Includes or integrates with live chat initiaited from the company's web site. Mobile SMS Accepts contacts initiated through SMS or other mobile text functions. Email Allows CSRs to receive and answer customer emails. Show More ##### ## Functions (8) Session Routing Route calls to the most appropriate agent according to a series of factors, including the time of day, customer priority, IVR outcomes, and skill-based routing (SBR). Voicemails can be routed to agents during quiet call periods. Session Queuing Callers can be routed to a queue or placed on hold until an agent becomes available. Concurrent Calling Place a large or unlimited volume of calls simultaneously without diminishing the call quality. Speech Analytics Provides some level of analytics based on keywords and vocal tones. Auto Dialer Has auto dialing or predictive dialing functions for outbound use. IVR Includes an interactive phone menu. Inbound Screen Pop Populates CSR's screen with available customer data. Persistent Data Maintains and shares information across channels and agents as the case progresses. Show More ##### ## Features (4) Voicemail to Email Transcribes voice messages to email. File Sharing Includes a way to easily share files between users. Voice Conferencing Allows multi-participant phone conferences. Video Conferencing Can host video conferences. Show More ##### ## Extensions (3) Tenancy Flexibility Can be deployed as a single-tenant or multi-tenant product. Native VoIP Contains its own IP telephony system. CCaaS Option Is also able to serve as contact center software. Show More ##### ## Administrative (5) Session Summary Notes Provide agents with notes or context information about a call. These notes can include information such as caller disposition or contact history. Administrator Access Manage call records and agent tasks through administrative features. Provide agents with guidance during live calls, and interrupt calls with call barging to ensure customer satisfaction, if necessary. Reporting & Dashboards Report on historical or real-time call center performance metrics, and access data through highly visual dashboards. Session Recording Keeps records of agent-customer sessions for purposes of coaching, quality assurance, or regulatory purposes. Agent Scheduling and Assignment Provides workforce management functions such as scheduling and vacations, team assignments, and areas of expertise. Show More ##### ## Generative AI (1) AI Text-to-Speech Simulates human-like speech from text inputs. Show More ##### ## Platform Basics - VoIP Providers (6) PBX systems, VoIP Softphone Contains PBX & VoIP softphone that can be used within the VoIP business system. Call Management Manages incoming calls with features such as call forwarding, transferring, and routing. Network monitoring Supports real-time network monitoring via dashboards and alerts to identify and resolve issues. Integrations Enables integrations with communication and CRM platforms. Virtual PBX Provides compatibility with both hosted and virtual PBX solutions. SIP trunking services Supports SIP trunking services for local and long-distance calls. Show More ##### ## Agentic AI - Contact Center (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Natural Language Interaction Engages in human-like conversation for task delegation Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - VoIP Providers (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Proactive Assistance Anticipates needs and offers suggestions without prompting Show More ##### ## Agentic AI - UCaaS Platforms (4) Autonomous Task Execution Capability to perform complex tasks without constant human input Cross-system Integration Works across multiple software systems or databases Adaptive Learning Improves performance based on feedback and experience Natural Language Interaction Engages in human-like conversation for task delegation Show More [ ![livepro Knowledge Management](https://images.g2crowd.com/uploads/product/hd_favicon/e0472c6477543a610d28534461849e8c/livepro-knowledge-management.svg "livepro Knowledge Management") Sponsored livepro Knowledge Management 4.8/5 (168) Visit Website ](javascript:void(0)) ## Top-Rated Alternatives [ ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect") GoTo Connect 4.4/5 (1,389) ](https://www.g2.com/products/goto-connect/reviews) [ ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX") 3CX 4.4/5 (430) ](https://www.g2.com/products/3cx/reviews) [ ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") RingEX 4.2/5 (1,341) ](https://www.g2.com/products/ringex/reviews) [ View All Alternatives ](https://www.g2.com/products/mitel/competitors/alternatives) Mitel Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX 4.2/5 (1,372) [ Compare Now ](https://www.g2.com/compare/mitel-vs-ringex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f701c2bc8e8128a9090458644727a7a4/3cx.jpg "Product Avatar Image") 3CX 4.4/5 (548) [ Compare Now ](https://www.g2.com/compare/3cx-vs-mitel) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_134c91bb90489a69dad41d269f19787f/8x8-contact-center.png "Product Avatar Image") 8x8 Contact Center 4.1/5 (256) [ Compare Now ](https://www.g2.com/compare/8x8-contact-center-vs-mitel) ##### Categories on G2 [ UCaaS Platforms ](https://www.g2.com/categories/ucaas-platforms)[ VoIP Providers ](https://www.g2.com/categories/voip-providers)[ Contact Center ](https://www.g2.com/categories/contact-center) ##### Explore More [ Top-rated display advertising platforms for agencies ](https://www.g2.com/discussions/what-are-the-top-rated-display-advertising-platforms-for-agencies)[ Best platform for board management and communication ](https://www.g2.com/discussions/best-platform-for-board-management-and-communication)[ Best app for handling payroll effortlessly ](https://www.g2.com/discussions/what-s-the-best-app-for-handling-payroll-effortlessly) [ Which AP automation tools are top-rated by software companies ](https://www.g2.com/discussions/which-ap-automation-tools-are-top-rated-by-software-companies)[ What's the most recommended customer success platform for SaaS companies ](https://www.g2.com/discussions/what-s-the-most-recommended-customer-success-platform-for-saas-companies)[ Pros and Cons Details ](https://www.g2.com/products/mitel/reviews?qs=pros-and-cons) Show More [ Top-rated display advertising platforms for agencies ](https://www.g2.com/discussions/what-are-the-top-rated-display-advertising-platforms-for-agencies)[ Best platform for board management and communication ](https://www.g2.com/discussions/best-platform-for-board-management-and-communication)[ Best app for handling payroll effortlessly ](https://www.g2.com/discussions/what-s-the-best-app-for-handling-payroll-effortlessly) [ Which AP automation tools are top-rated by software companies ](https://www.g2.com/discussions/which-ap-automation-tools-are-top-rated-by-software-companies)[ What's the most recommended customer success platform for SaaS companies ](https://www.g2.com/discussions/what-s-the-most-recommended-customer-success-platform-for-saas-companies)[ Pros and Cons Details ](https://www.g2.com/products/mitel/reviews?qs=pros-and-cons)