# Top 10 Mitel MiContact Center Business Alternatives &amp; Competitors
**Average Rating:** 3.8/5
**Total Number of Reviews:** 3
Research alternative solutions to Mitel MiContact Center Business on G2, with real user reviews on competing tools. Contact Center Software is a widely used technology, and many people are seeking easy to use, simple software solutions with web chat, session recording, and session summary notes. Other important factors to consider when researching alternatives to Mitel MiContact Center Business include reliability and ease of use. The best overall Mitel MiContact Center Business alternative is Talkdesk. Other similar apps like Mitel MiContact Center Business are Five9 Intelligent Cloud Contact Center Platform, Agentforce Service (formerly Salesforce Service Cloud), Nextiva, and JustCall. Mitel MiContact Center Business alternatives can be found in [Contact Center Software](https://www.g2.com/categories/contact-center) but may also be in [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) or [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation).


## Best Paid &amp; Free Alternatives to Mitel MiContact Center Business
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
  - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)
  - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
  - [Nextiva](https://www.g2.com/products/nextiva/reviews)
  - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews)
  - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews)
  - [CallRail](https://www.g2.com/products/callrail/reviews)
  - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews)
  - [Aircall](https://www.g2.com/products/aircall/reviews)
  - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)

## Top 10 Alternatives to Mitel MiContact Center Business Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how Mitel MiContact Center Business stacks up to the competition, check reviews from current &amp; previous users in industries like Construction, Food &amp; Beverages, and Media Production, and find the best product for your business.


  ### 1. [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
By Talkdesk
**Average Rating:** 4.4/5
**Total Reviews:** 2,563
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk&#39;s speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.


Categories in common with Mitel MiContact Center Business: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [Mitel MiContact Center Business vs Talkdesk](https://www.g2.com/compare/mitel-micontact-center-business-vs-talkdesk)
**Compare Talkdesk with other alternatives:**
- [Talkdesk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk)
- [Talkdesk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk)
- [Talkdesk vs Nextiva](https://www.g2.com/compare/nextiva-vs-talkdesk)
- [Talkdesk vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk)
- [Talkdesk vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-talkdesk)
- [Talkdesk vs CallRail](https://www.g2.com/compare/callrail-vs-talkdesk)
- [Talkdesk vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-talkdesk)
- [Talkdesk vs Aircall](https://www.g2.com/compare/aircall-vs-talkdesk)
- [Talkdesk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk)

  ### 2. [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)
By Five9
**Average Rating:** 4.1/5
**Total Reviews:** 625
Five9 is the leading global provider of on-demand call center software for telesales, telemarketing, customer service, help desks and order processing.


Categories in common with Mitel MiContact Center Business: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [Mitel MiContact Center Business vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-mitel-micontact-center-business)
**Compare Five9 Intelligent Cloud Contact Center Platform with other alternatives:**
- [Five9 Intelligent Cloud Contact Center Platform vs Talkdesk](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-talkdesk)
- [Five9 Intelligent Cloud Contact Center Platform vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-five9-intelligent-cloud-contact-center-platform)
- [Five9 Intelligent Cloud Contact Center Platform vs Nextiva](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nextiva)
- [Five9 Intelligent Cloud Contact Center Platform vs JustCall](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-saas-labs-justcall)
- [Five9 Intelligent Cloud Contact Center Platform vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-five9-intelligent-cloud-contact-center-platform)
- [Five9 Intelligent Cloud Contact Center Platform vs CallRail](https://www.g2.com/compare/callrail-vs-five9-intelligent-cloud-contact-center-platform)
- [Five9 Intelligent Cloud Contact Center Platform vs NICE CXone](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone)
- [Five9 Intelligent Cloud Contact Center Platform vs Aircall](https://www.g2.com/compare/aircall-vs-five9-intelligent-cloud-contact-center-platform)
- [Five9 Intelligent Cloud Contact Center Platform vs Genesys Cloud CX](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx)

  ### 3. [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)
By Salesforce
**Average Rating:** 4.4/5
**Total Reviews:** 7,356
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts &amp; entitlements, and analytics for complete visibility all on the Salesforce Platform.


Categories in common with Mitel MiContact Center Business: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [Mitel MiContact Center Business vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-mitel-micontact-center-business)
**Compare Agentforce Service (formerly Salesforce Service Cloud) with other alternatives:**
- [Agentforce Service (formerly Salesforce Service Cloud) vs Talkdesk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-talkdesk)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-five9-intelligent-cloud-contact-center-platform)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Nextiva](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nextiva)
- [Agentforce Service (formerly Salesforce Service Cloud) vs JustCall](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-saas-labs-justcall)
- [Agentforce Service (formerly Salesforce Service Cloud) vs CloudTalk](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-cloudtalk)
- [Agentforce Service (formerly Salesforce Service Cloud) vs CallRail](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-callrail)
- [Agentforce Service (formerly Salesforce Service Cloud) vs NICE CXone](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nice-cxone)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Aircall](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-aircall)
- [Agentforce Service (formerly Salesforce Service Cloud) vs Genesys Cloud CX](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx)

  ### 4. [Nextiva](https://www.g2.com/products/nextiva/reviews)
By Nextiva
**Average Rating:** 4.5/5
**Total Reviews:** 3,607
The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company&#39;s employees to conduct their business from anywhere.


Categories in common with Mitel MiContact Center Business: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [Mitel MiContact Center Business vs Nextiva](https://www.g2.com/compare/mitel-micontact-center-business-vs-nextiva)
**Compare Nextiva with other alternatives:**
- [Nextiva vs Talkdesk](https://www.g2.com/compare/nextiva-vs-talkdesk)
- [Nextiva vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nextiva)
- [Nextiva vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nextiva)
- [Nextiva vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-nextiva)
- [Nextiva vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-nextiva)
- [Nextiva vs CallRail](https://www.g2.com/compare/callrail-vs-nextiva)
- [Nextiva vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-nextiva)
- [Nextiva vs Aircall](https://www.g2.com/compare/aircall-vs-nextiva)
- [Nextiva vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nextiva)

  ### 5. [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews)
By Saas Labs
**Average Rating:** 4.3/5
**Total Reviews:** 2,391
JustCall is an AI-powered customer communication platform that allows you to connect with customers instantly, automate your workflows, and coach your teams, all from a single interface. Purpose-built to serve your business communication needs, JustCall easily integrates with 100+ CRMs, Help desks, and all the business tools you need to engineer better conversations. Trusted by 6,000+ companies globally, JustCall enables customer-facing teams to enjoy seamless customer conversations with real-time and post-call AI-powered insights. Top JustCall features to watch out for: ★ Inbound &amp; outbound calling ★ Send &amp; receive SMS &amp; MMS ★ Sales dialer (Auto Dialer, Predictive Dialer, and Dynamic Dialer) ★ SMS Workflows &amp; Bots ★ Multi-level IVR ★ Real-time agent assist ★ AI-powered SMS Copilot ★ AI coaching ★ Sentiment analysis ★ AI call scoring ★ Live call monitoring ★ Shared WhatsApp inbox ★ Automatic call distribution ★ Business phone numbers in 70+ countries


Categories in common with Mitel MiContact Center Business: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [Mitel MiContact Center Business vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-mitel-micontact-center-business)
**Compare JustCall with other alternatives:**
- [JustCall vs Talkdesk](https://www.g2.com/compare/saas-labs-justcall-vs-talkdesk)
- [JustCall vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-saas-labs-justcall)
- [JustCall vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-saas-labs-justcall)
- [JustCall vs Nextiva](https://www.g2.com/compare/saas-labs-justcall-vs-nextiva)
- [JustCall vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall)
- [JustCall vs CallRail](https://www.g2.com/compare/callrail-vs-saas-labs-justcall)
- [JustCall vs NICE CXone](https://www.g2.com/compare/saas-labs-justcall-vs-nice-cxone)
- [JustCall vs Aircall](https://www.g2.com/compare/aircall-vs-saas-labs-justcall)
- [JustCall vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall)

  ### 6. [CloudTalk](https://www.g2.com/products/cloudtalk/reviews)
By CloudTalk
**Average Rating:** 4.4/5
**Total Reviews:** 1,850
CloudTalk is a remote-ready cloud call center software for sales and customer support teams. Aside from providing top of the range call quality and a modern solution, our unique selling point is the ability to easily integrate with leading CRMs and helpdesks, giving customer service agents and sales people better visibility of their customer or prospect base. On top of this, we have a feature stack consisting of drag &amp; drop workflow automations, multistep call flow builders and smart dialing functionality, which automate and simplify a large part of our customers’ workflows, saving on average 2-3 minutes per call.


Categories in common with Mitel MiContact Center Business: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [Mitel MiContact Center Business vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-mitel-micontact-center-business)
**Compare CloudTalk with other alternatives:**
- [CloudTalk vs Talkdesk](https://www.g2.com/compare/cloudtalk-vs-talkdesk)
- [CloudTalk vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/cloudtalk-vs-five9-intelligent-cloud-contact-center-platform)
- [CloudTalk vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-cloudtalk)
- [CloudTalk vs Nextiva](https://www.g2.com/compare/cloudtalk-vs-nextiva)
- [CloudTalk vs JustCall](https://www.g2.com/compare/cloudtalk-vs-saas-labs-justcall)
- [CloudTalk vs CallRail](https://www.g2.com/compare/callrail-vs-cloudtalk)
- [CloudTalk vs NICE CXone](https://www.g2.com/compare/cloudtalk-vs-nice-cxone)
- [CloudTalk vs Aircall](https://www.g2.com/compare/aircall-vs-cloudtalk)
- [CloudTalk vs Genesys Cloud CX](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx)

  ### 7. [CallRail](https://www.g2.com/products/callrail/reviews)
By CallRail
**Average Rating:** 4.5/5
**Total Reviews:** 1,835
CallRail is the AI-powered lead intelligence platform that makes it easy for businesses of all sizes to market with confidence. Serving more than 200,000 companies worldwide, CallRail’s solutions help businesses track and attribute each lead to their marketing journey, capture and manage every call, text, chat, and form, and use insights surfaced by AI to optimize their marketing.


Categories in common with Mitel MiContact Center Business: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [Mitel MiContact Center Business vs CallRail](https://www.g2.com/compare/callrail-vs-mitel-micontact-center-business)
**Compare CallRail with other alternatives:**
- [CallRail vs Talkdesk](https://www.g2.com/compare/callrail-vs-talkdesk)
- [CallRail vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/callrail-vs-five9-intelligent-cloud-contact-center-platform)
- [CallRail vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-callrail)
- [CallRail vs Nextiva](https://www.g2.com/compare/callrail-vs-nextiva)
- [CallRail vs JustCall](https://www.g2.com/compare/callrail-vs-saas-labs-justcall)
- [CallRail vs CloudTalk](https://www.g2.com/compare/callrail-vs-cloudtalk)
- [CallRail vs NICE CXone](https://www.g2.com/compare/callrail-vs-nice-cxone)
- [CallRail vs Aircall](https://www.g2.com/compare/aircall-vs-callrail)
- [CallRail vs Genesys Cloud CX](https://www.g2.com/compare/callrail-vs-genesys-cloud-cx)

  ### 8. [NICE CXone](https://www.g2.com/products/nice-cxone/reviews)
By NiCE
**Average Rating:** 4.3/5
**Total Reviews:** 1,730
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.


Categories in common with Mitel MiContact Center Business: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [Mitel MiContact Center Business vs NICE CXone](https://www.g2.com/compare/mitel-micontact-center-business-vs-nice-cxone)
**Compare NICE CXone with other alternatives:**
- [NICE CXone vs Talkdesk](https://www.g2.com/compare/nice-cxone-vs-talkdesk)
- [NICE CXone vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-nice-cxone)
- [NICE CXone vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-nice-cxone)
- [NICE CXone vs Nextiva](https://www.g2.com/compare/nice-cxone-vs-nextiva)
- [NICE CXone vs JustCall](https://www.g2.com/compare/saas-labs-justcall-vs-nice-cxone)
- [NICE CXone vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-nice-cxone)
- [NICE CXone vs CallRail](https://www.g2.com/compare/callrail-vs-nice-cxone)
- [NICE CXone vs Aircall](https://www.g2.com/compare/aircall-vs-nice-cxone)
- [NICE CXone vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone)

  ### 9. [Aircall](https://www.g2.com/products/aircall/reviews)
By Aircall
**Average Rating:** 4.4/5
**Total Reviews:** 1,636
Aircall is the phone system for modern business that can be used on any device. Since Aircall has no hardware requirement, customers can get set up and dialing in as few as 3 minutes. Packed with powerful integrations and a growing app ecosystem of 50+ CRM, Helpdesk, eCommerce, and other business software, Aircall is ideal for modern companies that want to stay connected. Dynamic call center features enable sales and support teams to manage their calls and be as productive as possible. Features include: Power Dialer, Analytics Dashboard, Live Activity Feed, Call Coaching, CTI, IVR, and much more.


Categories in common with Mitel MiContact Center Business: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [Mitel MiContact Center Business vs Aircall](https://www.g2.com/compare/aircall-vs-mitel-micontact-center-business)
**Compare Aircall with other alternatives:**
- [Aircall vs Talkdesk](https://www.g2.com/compare/aircall-vs-talkdesk)
- [Aircall vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/aircall-vs-five9-intelligent-cloud-contact-center-platform)
- [Aircall vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-aircall)
- [Aircall vs Nextiva](https://www.g2.com/compare/aircall-vs-nextiva)
- [Aircall vs JustCall](https://www.g2.com/compare/aircall-vs-saas-labs-justcall)
- [Aircall vs CloudTalk](https://www.g2.com/compare/aircall-vs-cloudtalk)
- [Aircall vs CallRail](https://www.g2.com/compare/aircall-vs-callrail)
- [Aircall vs NICE CXone](https://www.g2.com/compare/aircall-vs-nice-cxone)
- [Aircall vs Genesys Cloud CX](https://www.g2.com/compare/aircall-vs-genesys-cloud-cx)

  ### 10. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
By Genesys
**Average Rating:** 4.4/5
**Total Reviews:** 1,558
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.


Categories in common with Mitel MiContact Center Business: [Contact Center](https://www.g2.com/categories/contact-center)

**Compare:** [Mitel MiContact Center Business vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-mitel-micontact-center-business)
**Compare Genesys Cloud CX with other alternatives:**
- [Genesys Cloud CX vs Talkdesk](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk)
- [Genesys Cloud CX vs Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/compare/five9-intelligent-cloud-contact-center-platform-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/compare/agentforce-service-formerly-salesforce-service-cloud-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs Nextiva](https://www.g2.com/compare/genesys-cloud-cx-vs-nextiva)
- [Genesys Cloud CX vs JustCall](https://www.g2.com/compare/genesys-cloud-cx-vs-saas-labs-justcall)
- [Genesys Cloud CX vs CloudTalk](https://www.g2.com/compare/cloudtalk-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs CallRail](https://www.g2.com/compare/callrail-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs NICE CXone](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone)
- [Genesys Cloud CX vs Aircall](https://www.g2.com/compare/aircall-vs-genesys-cloud-cx)


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