---
title: Mitel Reviews
meta_title: 'Mitel Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter 235 reviews by the users' company size, role or industry
  to find out how Mitel works for a business like yours.
aggregate_rating:
  rating_value: 3.8
  review_count: 235
  scale: '5'
date_modified: '2026-08-07'
parent_category:
  name: Collaboration & Productivity
  url: https://www.g2.com/categories/collaboration-productivity
---


# Mitel Reviews
**Vendor:** Mitel Networks  
**Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers)  
**Average Rating:** 3.8/5.0  
**Total Reviews:** 235
## About Mitel
Talk. Chat. Collaborate. Interact. MiCloud Connect is a full-featured collaboration and communication solution that empowers users to work more efficiently and productively no matter their location. Our focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other and not have to focus on making the software work.



## Mitel Pros & Cons
**What users like:**

- Users find Mitel's solutions easy to implement, highlighting the **user-friendly interface** that enhances overall functionality. (2 reviews)
- Users love the **easy setup** of Mitel solutions, enabling smooth integration with existing systems and user-friendly interfaces. (2 reviews)
- Users appreciate the **easy access** of Mitel's solutions, noting their seamless integration and user-friendly interfaces. (1 reviews)
- Users appreciate the **easy implementation** of Mitel solutions, seamlessly integrating with existing platforms and user-friendly interfaces. (1 reviews)
- Users appreciate the **easy integration** of Mitel's solutions with existing platforms, enhancing overall usability and efficiency. (1 reviews)
- Easy Integrations (1 reviews)
- Integrations (1 reviews)
- Simple (1 reviews)
- User Interface (1 reviews)

**What users dislike:**

- Users experience **performance issues** with Mitel, citing frequent bugs and crashes that hinder effective usage. (2 reviews)
- Users report frequent **software bugs** that lead to crashes and frustrating technical difficulties during use. (2 reviews)
- Users experience significant **app instability** with Mitel, as the Mobility application is often non-functional. (1 reviews)
- Users find **complex reporting** in Mitel to be time-consuming and prone to technical difficulties, affecting usability. (1 reviews)
- Users report frequent **connection issues** with Mitel, leading to an unreliable experience with the Mobility application. (1 reviews)
- Users often face **dialing issues** with Mitel, experiencing random outbound calls and technical difficulties. (1 reviews)
- Users find the **difficult navigation** of Mitel’s reporting spreadsheets to be time-consuming and frustrating. (1 reviews)
- Navigation Difficulty (1 reviews)
- Number Issues (1 reviews)
- Phone Issues (1 reviews)


## Mitel Discussions
  - [Password Policy & Mobile Client](https://www.g2.com/discussions/password-policy-mobile-client) - 1 comment, 1 upvote

- [View Mitel pricing details and edition comparison](https://www.g2.com/products/mitel/reviews?page=23&section=pricing&secure%5Bexpires_at%5D=2026-08-09+17%3A15%3A27+-0500&secure%5Bsession_id%5D=9ac9d53b-7579-4847-8f9a-756b8d1fde7b&secure%5Btoken%5D=1a63e96ae29e0ffe42639402a149d5f5050b7f995d55037ce2790bd578c72ae0&format=llm_user)

## Mitel Features
**Additional Functionality**
- Call Reporting
- Automatic Call Distribution
- Call Whispering
- Callback Scheduling
- CRM
- Call Tagging
- Dashboard
- Call Recording
- Alerts/Escalation
- AI Copilot
- Call Transcription
- Queue Management
- Manual Dialer
- Call Tracking
- Auto-Dialer
- Call Monitoring
- Activity Tracking
- Multi-Channel Communication
- Contact Management
- Sentiment Analysis
- Progressive Dialer
- Voice Recognition
- Reporting/Analytics
- Monitoring
- IVR
- Call Logging
- Chatbot
- Third-Party Integrations
- Outbound Call Center
- Interaction Tracking
- Voice Mail
- Call Routing
- Automated Responses
- API
- Call Transfer
- AI Summarization
- Call Center Management
- Inbound Call Center
- Surveys & Feedback
- Chat/Messaging
- Predictive Dialer
- Blended Call Center
- Caller ID
- Generative AI
- Performance Management
- Computer Telephony Integration
- Call Scripting

**Additional Functionality**
- Third-Party Integrations
- To-Do List
- @mentions
- Single Sign On
- File Management
- Activity Dashboard
- Drag & Drop
- Alerts/Notifications
- Prioritization
- Access Controls/Permissions
- Screen Sharing
- Content Management
- Brainstorming
- AI Copilot
- File Transfer
- Calendar Management
- Status Tracking
- Real-Time Notifications
- Version Control
- Task Management
- Activity Tracking
- Real Time Editing
- Communication Management
- Chat/Messaging
- Tagging
- Generative AI
- Assignment Management
- Task Scheduling
- Project Management
- Collaboration Tools
- Workflow Management
- Secure Data Storage
- File Sharing
- Document Storage
- Task Progress Tracking
- Discussions/Forums
- Commenting/Notes
- Reporting & Statistics
- Contact Management
- Video Conferencing
- Progress Tracking
- Mobile Access
- API
- Document Management
- Customizable Branding

**Channels**
- Voice
- Social
- Live Chat
- Mobile SMS
- Email

**Generative AI**
- AI Text-to-Speech
- Generative AI

**Platform Basics - VoIP Providers**
- PBX systems, VoIP Softphone
- Call Management
- Network monitoring
- Integrations
- Virtual PBX
- SIP trunking services
- Contact Management
- Communication Management
- Fax Management
- Call List Management
- Call Center Management
- Queue Management
- Third-Party Integrations
- Computer Telephony Integration
- Real-Time Monitoring
- Call Monitoring
- Workflow Management
- Call Center Integration

**Agentic AI - UCaaS Platforms**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Natural Language Interaction
- Third-Party Integrations

**Basic Communication**
- Phone Calls
- Video Calls
- Instant Messaging
- Screen Sharing
- Conference Calls
- Desk-to-Desk Calls
- SMS Messaging
- Chat/Messaging
- Video Call Recording
- Two-Way Audio & Video
- SIP Trunking

**Functions**
- Call Routing
- Session Queuing
- Concurrent Calling
- Speech Analytics
- Auto Dialer
- IVR
- Inbound Screen Pop
- Persistent Data
- Predictive Dialer
- Automated Routing
- Real-Time Analytics
- Reporting/Analytics

**Extensions**
- Tenancy Flexibility
- Native VoIP
- CCaaS Option

**Agentic AI - Contact Center**
- Autonomous Task Execution
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Third-Party Integrations
- Social Media Integration
- Computer Telephony Integration

**Agentic AI - VoIP Providers**
- Autonomous Task Execution
- Cross-system Integration
- Adaptive Learning
- Proactive Assistance

**Administrative**
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
- Session Recording
- Agent Scheduling and Assignment
- Callback Scheduling
- Activity Dashboard
- Call Reporting

**Additional Functionality**
- API
- Alerts/Notifications
- Call Transfer
- Data Import/Export
- Call Scripting
- Interaction Tracking
- Collaboration Tools
- Call Monitoring
- Customizable Reports
- Contact Management
- Activity Tracking
- Automatic Call Distribution
- Contact Database
- Chatbot
- Call Center Management
- Performance Management
- Call Tracking
- CRM
- Reporting & Statistics
- Quality Management
- Agent Interface
- Queue Management
- Customer History
- Voice Mail
- Monitoring
- Call List Management
- Chat/Messaging
- Workforce Management
- Campaign Management
- AI Copilot
- Email Management
- Caller ID
- Multi-Channel Communication
- Real-Time Monitoring

**Access**
- Software Pairing
- Browser Extension
- Individual Download

**Advanced Features**
- Hold Music
- Automated Attendants
- VOiP Number

**Features**
- Voicemail to Email
- File Sharing
- Voice Conferencing
- Video Conferencing
- Electronic Faxes
- IVR
- Video Call Recording
- Customizable Reports
- Real-Time Reporting
- Meeting Management
- Screen Sharing
- Two-Way Audio & Video
- Virtual Voicemail

**Additional Functionality**
- Live Chat
- Multi-Channel Communication
- Customizable Reports
- Call Tracking
- Automatic Call Distribution
- Real-Time Data
- Purchasing & Receiving
- Employee Directory
- AI Copilot
- Activity Tracking
- Collaboration Tools
- Call Scripting
- Real-Time Reporting
- Call Recording
- Real-Time Analytics
- Virtual Call Center
- Activity Dashboard
- Reporting & Statistics
- CRM
- Auto-Dialer
- Generative AI
- Contact Database
- Call Transfer
- Call Reporting
- Call Logging
- Voice Mail
- Caller ID
- Customizable Caller ID
- Mobile Access
- Callback Scheduling
- IVR
- API
- Interaction Tracking
- Call Routing
- Alerts/Notifications
- Video Conferencing
- Call Conferencing
- Call Disposition
- Predictive Dialer
- Spam Blocker
- On-Demand Recording
- Caller Profiles
- Multiple User Accounts
- VoIP Connection
- Conferencing
- Text to Speech
- Reporting/Analytics
- VoIP
- Call Queues
- Call Screening
- Access Controls/Permissions
- Online Voice Transmission
- Unified Communications
- Voicemail Transcription

**Additional Functionality**
- Trend Analysis
- Generative AI
- Voice Mail
- SSL Security
- Caller ID
- Multi-Channel Communication
- Activity Tracking
- Interaction Tracking
- Alerts/Notifications
- Virtual Backgrounds
- Mobile Access
- Contact Management
- Call Center Management
- Access Controls/Permissions
- Call Tracking
- Call Transfer
- Group Messaging
- Call Recording
- AI Copilot
- Call Monitoring
- Task Management
- SMS Messaging
- Reporting & Statistics
- Activity Dashboard
- Call Routing
- Multi-User Collaboration
- Single Sign On
- Chat/Messaging

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