[ Mitel Reviews ](https://www.g2.com/products/mitel/reviews) [ Mitel Reviews ](https://www.g2.com/products/mitel/reviews) # Mitel Pricing Overview [Editedit](https://my.g2.com/mitel/pricings) ## Mitel Pricing Key Insights Last updated on Apr 30, 2026 * * * Mitel offers **4 pricing editions** , starting from **$0** to **$38.49**. Mitel pricing tiers are designed to support different usage levels and team sizes. Mitel does not offer a **free trial**. Compare the Mitel pricing table below to figure out the best fit for your needs. Some plans may require you to contact **Mitel Networks** for **custom pricing**. * * * Essentials — $20.99 / /user/month Premier — $26.59 / /user/month Elite — $38.49 / /user/month COVID19 Relief — $0 / participant upgrade Rated 3.8 / 5 \*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller. Essentials $20.99 /user/month PBX Features, Collaboration, Conferencing Premier $26.59 /user/month All Essential Features + CRM Integration, Call Recording Elite $38.49 /user/month All Premier Features + Archiving, Operator COVID19 Relief $0 participant upgrade During the COVID-19 pandemic, Mitel has waived restrictions on participants in a video meeting. Work from home easily with 100 participants. Program benefits are for MiCloud Connect users with Essentials and Premier service plans. Designates total number of participants on MiTeam Meetings, maximum number of on-screen video participants is 16. Benefits are automatically applied. MIX & MATCH PRICING Subscribe to the features right for your individual users and easily adapt to changing business demands as they arise. Pricing information for Mitel is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Mitel must be conducted with the seller. \*Prices are based on 50-100 total users and do not include additional taxes, fees or surcharges. Pricing information was last updated on October 09, 2024 Show More Download complete pricing list[DownloadDownload now](#) ## Mitel Pricing FAQs Generated using AI Is Mitel free, or does it offer a free trial? No. According to G2 data, Mitel does not offer a free plan or free trial. Users need to purchase a paid plan to access the product. Visit the seller's official pricing page for current pricing details and plan options. Who is Mitel pricing best suited for? Based on G2 reviewer demographics and feedback, Mitel's pricing is best suited for mid-market companies with 51 to 1,000 employees seeking a cloud-based VoIP replacement for legacy on-premise systems. G2 reviewers from industries such as government administration, information technology, construction, and financial services report strong adoption, particularly valuing remote work capabilities and multi-site connectivity. The Essentials tier suits smaller teams needing basic PBX and collaboration tools, while Premier appeals to businesses requiring CRM integration and call recording. G2 reviews also suggest MiCloud Connect is ideal for organizations without large in-house IT teams, as the hosted model reduces infrastructure management overhead significantly. What are the key differences between the free and paid versions of Mitel? Mitel does not offer a traditional free version. However, G2's pricing data for Mitel shows a COVID-19 Relief tier at $0, which temporarily waived video meeting participant restrictions for existing MiCloud Connect users on Essentials or Premier plans, allowing up to 100 participants. This was a limited benefit, not a standalone free plan. Mitel's paid tiers begin at $20.99 for Essentials, covering PBX features, collaboration, and conferencing. The Premier tier at $26.59 adds CRM integration and call recording, while the Elite tier at $38.49 includes archiving and operator functionality. G2 reviewers note that meaningful business features require committing to at least the Essentials paid tier. Is Mitel considered good value for its pricing? Mitel's value perception is mixed according to G2 reviewers. On the positive side, G2 users highlight cost savings over on-premise systems, easy setup, and feature richness at the Essentials tier starting at $20.99. However, recurring complaints about poor customer support, long hold times, rigid user-count contracts, and unexpected billing practices undermine the value proposition. One G2 reviewer noted paying for empty seats with no flexibility, while another reported their overall bill was higher than expected after switching from ShoreTel. Some G2 reviewers also cite comparisons to 8x8 as a more affordable alternative. Overall, Mitel offers reasonable value for stable deployments but falls short for cost-sensitive businesses needing responsive support. ## Top-Rated Alternatives [ ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect") GoTo Connect 4.4/5(1,415) ](https://www.g2.com/products/goto-connect/reviews) [ ![3CX](https://images.g2crowd.com/uploads/product/hd_favicon/ff153aac01ae613678696e629e52116c/3cx.svg "3CX") 3CX 4.4/5(547) ](https://www.g2.com/products/3cx/reviews) [ ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") RingEX 4.2/5(1,434) ](https://www.g2.com/products/ringex/reviews) [ View All Alternatives ](https://www.g2.com/products/mitel/competitors/alternatives) ## Mitel Alternatives Pricing The following is a quick overview of editions offered by other [VoIP Providers](https://www.g2.com/categories/voip-providers) | Product | Price | Features | | --- | --- | --- | | ![GoTo Connect](https://images.g2crowd.com/uploads/product/image/small_square/small_square_27d98954e8b06558c3af0cdfcdea1b40/goto-connect.jpg)[GoTo Connect](https://www.g2.com/products/goto-connect/reviews) Phone System | Contact Us1 User, Per month | An award-winning smart business phone system that combines advanced cloud-based telephony with built-in meeting and messaging capabilities. Free calls to 50 countries Unlimited auto attendants and call queues Customizable dial plans for your business Video meetings with up to 250 participants Mobile and desktop applications 24/7 support with 99.999% reliability | | ![3CX](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f701c2bc8e8128a9090458644727a7a4/3cx.jpg)[3CX](https://www.g2.com/products/3cx/reviews) 3CX SMB | Free10 Users | Free for up to 10 users. Next-gen phone system Bring your own SIP Trunk WFH: remote-enable teams Live Chat Team Messaging WhatsApp Video Conferencing Holiday & Business Hours Routing 3CX Talk Links Mobile & Desktop Apps Ring Group & Welcome Message Max 3 Deskphones | | ![RingEX](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png)[RingEX](https://www.g2.com/products/ringex/reviews) Core | $30.001 User Per Month | A reliable, core phone system to get your business up and running Unlimited domestic calling SMS and MMS IVR Google, Microsoft apps, and access to APIs Single sign-on Analytics for IT Administrators | Various alternatives pricing & plans Pricing information for the above various Mitel alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller. Mitel Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_be08dab78dcba32b9dfe8cb030a1c88d/ringex.png "Product Avatar Image") RingEX 4.2/5(1,434) [ Compare Now ](https://www.g2.com/compare/mitel-vs-ringex) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_f701c2bc8e8128a9090458644727a7a4/3cx.jpg "Product Avatar Image") 3CX 4.4/5(547) [ Compare Now ](https://www.g2.com/compare/3cx-vs-mitel) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_134c91bb90489a69dad41d269f19787f/8x8-contact-center.png "Product Avatar Image") 8x8 Contact Center 4.1/5(257) [ Compare Now ](https://www.g2.com/compare/8x8-contact-center-vs-mitel) ##### Categories on G2 [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Contact Center](https://www.g2.com/categories/contact-center) ##### Explore More [Which payment analytics solutions integrate with both Stripe and PayPal simultaneously for unified transaction reporting?](https://www.g2.com/discussions/which-payment-analytics-solutions-integrate-with-both-stripe-and-paypal-simultaneously-for-unified-transaction-reporting)[What ERM tools connect with existing business intelligence, audit and compliance platforms without requiring a separate middleware layer?](https://www.g2.com/discussions/what-erm-tools-connect-with-existing-business-intelligence-audit-and-compliance-platforms-without-requiring-a-separate-middleware-layer)[What platform integrates social ads with analytics tools?](https://www.g2.com/discussions/what-platform-integrates-social-ads-with-analytics-tools) [Best software for automating document templates](https://www.g2.com/discussions/what-is-the-best-software-for-automating-document-templates)[What sales training tools connect with CRM and sales engagement platforms so reps can see training recommendations based on their actual deal activity?](https://www.g2.com/discussions/what-sales-training-tools-connect-with-crm-and-sales-engagement-platforms-so-reps-can-see-training-recommendations-based-on-their-actual-deal-activity%20)[Pros and Cons Details](https://www.g2.com/products/mitel/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)