# Top 10 Mitel Alternatives & Competitors **Average Rating:** 3.8/5 **Total Number of Reviews:** 235 Research alternative solutions to Mitel on G2, with real user reviews on competing tools. VoIP Providers is a widely used technology, and many people are seeking reliable, top rated software solutions with software pairing, video calls, and instant messaging. Other important factors to consider when researching alternatives to Mitel include features and voicemails. The best overall Mitel alternative is GoTo Connect. Other similar apps like Mitel are 3CX, RingEX, Vonage Business Communications, and Cisco Unified Communications Manager (CallManager). Mitel alternatives can be found in [VoIP Providers](https://www.g2.com/categories/voip-providers) but may also be in [Contact Center Software](https://www.g2.com/categories/contact-center) or [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce). ## Best Paid & Free Alternatives to Mitel - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) - [Cisco Unified Communications Manager (CallManager)](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) ## Top 10 Alternatives to Mitel Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Mitel stacks up to the competition, check reviews from current & previous users in industries like Information Technology and Services, Real Estate, and Hospital & Health Care, and find the best product for your business. ### 1. [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) By GoTo **Average Rating:** 4.4/5 **Total Reviews:** 1,415 GoTo Connect’s platform includes our award-winning, best-in-class products such as our UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with powerful add-ons and integrations with your critical business apps such as MS Teams, Salesforce, Zendesk and Gmail. For over two decades, we’ve helped tens of thousands of companies grow their business by offering: • An award-winning cloud phone system with hundreds of enterprise-grade features (minus the enterprise price tag) • AI-powered contact center and customer engagement tools • Super simple setup, with an admin system that’s remarkably easy to manage • A unique visual dial plan editor, softphone functionality and advanced reporting • 99.999% uptime and best-in-class 24/7 customer service Reviewers say compared to Mitel, GoTo Connect is: - Easier to do business with - Better at support - Easier to admin Categories in common with Mitel: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Mitel vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-mitel) **Compare GoTo Connect with other alternatives:** - [GoTo Connect vs 3CX](https://www.g2.com/compare/3cx-vs-goto-connect) - [GoTo Connect vs RingEX](https://www.g2.com/compare/goto-connect-vs-ringex) - [GoTo Connect vs Vonage Business Communications](https://www.g2.com/compare/goto-connect-vs-vonage-business-communications) - [GoTo Connect vs Cisco Unified Communications Manager (CallManager)](https://www.g2.com/compare/cisco-unified-communications-manager-callmanager-vs-goto-connect) - [GoTo Connect vs Nextiva](https://www.g2.com/compare/goto-connect-vs-nextiva) - [GoTo Connect vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-goto-connect) - [GoTo Connect vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-goto-connect) - [GoTo Connect vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-goto-connect) - [GoTo Connect vs Webex Calling](https://www.g2.com/compare/goto-connect-vs-webex-calling) ### 2. [3CX](https://www.g2.com/products/3cx/reviews) By 3CX **Average Rating:** 4.4/5 **Total Reviews:** 547 3CX is an open standards communications solution that replaces proprietary PBX's. Built for business connectivity and collaboration it integrates video conferencing, live chat and apps for Android, iOS, and the web. Available on premise (Windows / Linux) or hosted as a cloud solution. Reviewers say compared to Mitel, 3CX is: - Easier to admin - Easier to set up - Easier to do business with Categories in common with Mitel: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Mitel vs 3CX](https://www.g2.com/compare/3cx-vs-mitel) **Compare 3CX with other alternatives:** - [3CX vs GoTo Connect](https://www.g2.com/compare/3cx-vs-goto-connect) - [3CX vs RingEX](https://www.g2.com/compare/3cx-vs-ringex) - [3CX vs Vonage Business Communications](https://www.g2.com/compare/3cx-vs-vonage-business-communications) - [3CX vs Cisco Unified Communications Manager (CallManager)](https://www.g2.com/compare/3cx-vs-cisco-unified-communications-manager-callmanager) - [3CX vs Nextiva](https://www.g2.com/compare/3cx-vs-nextiva) - [3CX vs 8x8 Contact Center](https://www.g2.com/compare/3cx-vs-8x8-contact-center) - [3CX vs Genesys Cloud CX](https://www.g2.com/compare/3cx-vs-genesys-cloud-cx) - [3CX vs Dialpad Connect](https://www.g2.com/compare/3cx-vs-dialpad-connect) - [3CX vs Webex Calling](https://www.g2.com/compare/3cx-vs-webex-calling) ### 3. [RingEX](https://www.g2.com/products/ringex/reviews) By RingCentral **Average Rating:** 4.2/5 **Total Reviews:** 1,404 AI-powered communications that redefines customer engagement for modern teams. Reviewers say compared to Mitel, RingEX is: - Easier to admin - Easier to do business with - Easier to set up Categories in common with Mitel: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers) **Compare:** [Mitel vs RingEX](https://www.g2.com/compare/mitel-vs-ringex) **Compare RingEX with other alternatives:** - [RingEX vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-ringex) - [RingEX vs 3CX](https://www.g2.com/compare/3cx-vs-ringex) - [RingEX vs Vonage Business Communications](https://www.g2.com/compare/ringex-vs-vonage-business-communications) - [RingEX vs Cisco Unified Communications Manager (CallManager)](https://www.g2.com/compare/cisco-unified-communications-manager-callmanager-vs-ringex) - [RingEX vs Nextiva](https://www.g2.com/compare/nextiva-vs-ringex) - [RingEX vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-ringex) - [RingEX vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [RingEX vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-ringex) - [RingEX vs Webex Calling](https://www.g2.com/compare/ringex-vs-webex-calling) ### 4. [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) By Vonage **Average Rating:** 4.3/5 **Total Reviews:** 504 Vonage Business is redefining business communications. True to our roots as a technology disruptor, we've embraced technology to transform how companies communicate to create better business outcomes. Our unique cloud communications platform brings together a robust unified communications solution with the agility of embedded, contextual communications APIs. This powerful combination enables businesses to collaborate more productively and engage their customers more effectively across messaging, chat, social media, video and voice. Reviewers say compared to Mitel, Vonage Business Communications is: - Easier to admin - Better at support - Easier to do business with Categories in common with Mitel: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers) **Compare:** [Mitel vs Vonage Business Communications](https://www.g2.com/compare/mitel-vs-vonage-business-communications) **Compare Vonage Business Communications with other alternatives:** - [Vonage Business Communications vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-vonage-business-communications) - [Vonage Business Communications vs 3CX](https://www.g2.com/compare/3cx-vs-vonage-business-communications) - [Vonage Business Communications vs RingEX](https://www.g2.com/compare/ringex-vs-vonage-business-communications) - [Vonage Business Communications vs Cisco Unified Communications Manager (CallManager)](https://www.g2.com/compare/cisco-unified-communications-manager-callmanager-vs-vonage-business-communications) - [Vonage Business Communications vs Nextiva](https://www.g2.com/compare/nextiva-vs-vonage-business-communications) - [Vonage Business Communications vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-vonage-business-communications) - [Vonage Business Communications vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-vonage-business-communications) - [Vonage Business Communications vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-vonage-business-communications) - [Vonage Business Communications vs Webex Calling](https://www.g2.com/compare/vonage-business-communications-vs-webex-calling) ### 5. [Cisco Unified Communications Manager (CallManager)](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews) By Cisco **Average Rating:** 4.4/5 **Total Reviews:** 111 Cisco Unified Communications Manager (Unified CM), formerly known as Cisco CallManager, is a comprehensive call-processing system that delivers reliable, secure, and scalable voice and video communications for enterprises. It integrates voice, video, messaging, and mobility services, enabling seamless collaboration across various devices and locations. Key Features and Functionality: - Unified Communications: Provides IP telephony, high-definition video, unified messaging, instant messaging, and presence capabilities, consolidating communication tools into a single platform. - Enhanced Mobility: Supports mobile and remote workers with features that enable productivity from any location, transforming workspaces and attracting top talent. - Scalability: Accommodates organizations of varying sizes, from small businesses to large enterprises with up to 80,000 users, ensuring the solution grows with the organization's needs. - Cloud-Connected Operations: Offers Webex Cloud-Connected UC services, allowing centralized control of operations functions such as upgrades, analytics, and troubleshooting across multiple sites. - Open and Interoperable: Supports industry standards and a broad ecosystem of third-party integrations, facilitating rich collaboration and embedding communication within business applications. - Security and Compliance: Utilizes the latest authentication, encryption, and communication protocols, complying with key industry certifications to secure data and communications across various sectors. Primary Value and Solutions Provided: Cisco Unified Communications Manager addresses the need for a cohesive and efficient communication system within organizations. By integrating various communication services, it simplifies infrastructure, reduces costs, and enhances collaboration among employees, regardless of their location or device. Its scalability ensures that businesses can adapt to growth and changing requirements, while robust security measures protect sensitive information. The solution's flexibility, including cloud-connected options, allows organizations to modernize their communication systems and support a dynamic workforce effectively. Reviewers say compared to Mitel, Cisco Unified Communications Manager (CallManager) is: - Better at support - Easier to do business with - Better at meeting requirements Categories in common with Mitel: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers) **Compare:** [Mitel vs Cisco Unified Communications Manager (CallManager)](https://www.g2.com/compare/cisco-unified-communications-manager-callmanager-vs-mitel) **Compare Cisco Unified Communications Manager (CallManager) with other alternatives:** - [Cisco Unified Communications Manager (CallManager) vs GoTo Connect](https://www.g2.com/compare/cisco-unified-communications-manager-callmanager-vs-goto-connect) - [Cisco Unified Communications Manager (CallManager) vs 3CX](https://www.g2.com/compare/3cx-vs-cisco-unified-communications-manager-callmanager) - [Cisco Unified Communications Manager (CallManager) vs RingEX](https://www.g2.com/compare/cisco-unified-communications-manager-callmanager-vs-ringex) - [Cisco Unified Communications Manager (CallManager) vs Vonage Business Communications](https://www.g2.com/compare/cisco-unified-communications-manager-callmanager-vs-vonage-business-communications) - [Cisco Unified Communications Manager (CallManager) vs Nextiva](https://www.g2.com/compare/cisco-unified-communications-manager-callmanager-vs-nextiva) - [Cisco Unified Communications Manager (CallManager) vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-cisco-unified-communications-manager-callmanager) - [Cisco Unified Communications Manager (CallManager) vs Genesys Cloud CX](https://www.g2.com/compare/cisco-unified-communications-manager-callmanager-vs-genesys-cloud-cx) - [Cisco Unified Communications Manager (CallManager) vs Dialpad Connect](https://www.g2.com/compare/cisco-unified-communications-manager-callmanager-vs-dialpad-connect) - [Cisco Unified Communications Manager (CallManager) vs Webex Calling](https://www.g2.com/compare/cisco-unified-communications-manager-callmanager-vs-webex-calling) ### 6. [Nextiva](https://www.g2.com/products/nextiva/reviews) By Nextiva **Average Rating:** 4.5/5 **Total Reviews:** 3,582 The Nextiva technology platform is a state-of-the-art telecommunications infrastructure that allows a company's employees to conduct their business from anywhere. Reviewers say compared to Mitel, Nextiva is: - Better at support - Easier to do business with - Easier to admin Categories in common with Mitel: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Mitel vs Nextiva](https://www.g2.com/compare/mitel-vs-nextiva) **Compare Nextiva with other alternatives:** - [Nextiva vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-nextiva) - [Nextiva vs 3CX](https://www.g2.com/compare/3cx-vs-nextiva) - [Nextiva vs RingEX](https://www.g2.com/compare/nextiva-vs-ringex) - [Nextiva vs Vonage Business Communications](https://www.g2.com/compare/nextiva-vs-vonage-business-communications) - [Nextiva vs Cisco Unified Communications Manager (CallManager)](https://www.g2.com/compare/cisco-unified-communications-manager-callmanager-vs-nextiva) - [Nextiva vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-nextiva) - [Nextiva vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nextiva) - [Nextiva vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-nextiva) - [Nextiva vs Webex Calling](https://www.g2.com/compare/nextiva-vs-webex-calling) ### 7. [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) By 8x8 **Average Rating:** 4.1/5 **Total Reviews:** 257 8x8 connects people and organizations through seamless communication on the industry’s most integrated platform for Customer Experience, combining Contact Center, Unified Communications, and CPaaS APIs. Reviewers say compared to Mitel, 8x8 Contact Center is: - Easier to do business with - Better at support - Easier to admin Categories in common with Mitel: [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Mitel vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-mitel) **Compare 8x8 Contact Center with other alternatives:** - [8x8 Contact Center vs GoTo Connect](https://www.g2.com/compare/8x8-contact-center-vs-goto-connect) - [8x8 Contact Center vs 3CX](https://www.g2.com/compare/3cx-vs-8x8-contact-center) - [8x8 Contact Center vs RingEX](https://www.g2.com/compare/8x8-contact-center-vs-ringex) - [8x8 Contact Center vs Vonage Business Communications](https://www.g2.com/compare/8x8-contact-center-vs-vonage-business-communications) - [8x8 Contact Center vs Cisco Unified Communications Manager (CallManager)](https://www.g2.com/compare/8x8-contact-center-vs-cisco-unified-communications-manager-callmanager) - [8x8 Contact Center vs Nextiva](https://www.g2.com/compare/8x8-contact-center-vs-nextiva) - [8x8 Contact Center vs Genesys Cloud CX](https://www.g2.com/compare/8x8-contact-center-vs-genesys-cloud-cx) - [8x8 Contact Center vs Dialpad Connect](https://www.g2.com/compare/8x8-contact-center-vs-dialpad-connect) - [8x8 Contact Center vs Webex Calling](https://www.g2.com/compare/8x8-contact-center-vs-webex-calling) ### 8. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) By Genesys **Average Rating:** 4.4/5 **Total Reviews:** 1,555 The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. Reviewers say compared to Mitel, Genesys Cloud CX is: - Easier to admin - Easier to do business with - Easier to set up Categories in common with Mitel: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers), [Contact Center](https://www.g2.com/categories/contact-center) **Compare:** [Mitel vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-mitel) **Compare Genesys Cloud CX with other alternatives:** - [Genesys Cloud CX vs GoTo Connect](https://www.g2.com/compare/genesys-cloud-cx-vs-goto-connect) - [Genesys Cloud CX vs 3CX](https://www.g2.com/compare/3cx-vs-genesys-cloud-cx) - [Genesys Cloud CX vs RingEX](https://www.g2.com/compare/genesys-cloud-cx-vs-ringex) - [Genesys Cloud CX vs Vonage Business Communications](https://www.g2.com/compare/genesys-cloud-cx-vs-vonage-business-communications) - [Genesys Cloud CX vs Cisco Unified Communications Manager (CallManager)](https://www.g2.com/compare/cisco-unified-communications-manager-callmanager-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Nextiva](https://www.g2.com/compare/genesys-cloud-cx-vs-nextiva) - [Genesys Cloud CX vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-genesys-cloud-cx) - [Genesys Cloud CX vs Webex Calling](https://www.g2.com/compare/genesys-cloud-cx-vs-webex-calling) ### 9. [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) By Dialpad **Average Rating:** 4.4/5 **Total Reviews:** 4,195 Dialpad pushes the limits of Ai. As a pioneer in the space, we built the first Ai-powered customer intelligence platform that now serves as the foundation for all Dialpad products. We also created our own proprietary large language model (LLM), leveraging over six billion minutes of conversational data, to ensure optimal accuracy for features like Ai Recaps automated meeting summaries. Supported by notable investors such as Andreessen Horowitz, Google Ventures, and ICONIQ, Dialpad is a dynamic force in AI technology with a rapidly expanding presence. Reviewers say compared to Mitel, Dialpad Connect is: - Easier to set up - Easier to admin - Easier to do business with Categories in common with Mitel: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers) **Compare:** [Mitel vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-mitel) **Compare Dialpad Connect with other alternatives:** - [Dialpad Connect vs GoTo Connect](https://www.g2.com/compare/dialpad-connect-vs-goto-connect) - [Dialpad Connect vs 3CX](https://www.g2.com/compare/3cx-vs-dialpad-connect) - [Dialpad Connect vs RingEX](https://www.g2.com/compare/dialpad-connect-vs-ringex) - [Dialpad Connect vs Vonage Business Communications](https://www.g2.com/compare/dialpad-connect-vs-vonage-business-communications) - [Dialpad Connect vs Cisco Unified Communications Manager (CallManager)](https://www.g2.com/compare/cisco-unified-communications-manager-callmanager-vs-dialpad-connect) - [Dialpad Connect vs Nextiva](https://www.g2.com/compare/dialpad-connect-vs-nextiva) - [Dialpad Connect vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-dialpad-connect) - [Dialpad Connect vs Genesys Cloud CX](https://www.g2.com/compare/dialpad-connect-vs-genesys-cloud-cx) - [Dialpad Connect vs Webex Calling](https://www.g2.com/compare/dialpad-connect-vs-webex-calling) ### 10. [Webex Calling](https://www.g2.com/products/webex-calling/reviews) By Cisco **Average Rating:** 4.5/5 **Total Reviews:** 635 Webex Calling includes rich enterprise grade calling functionality, integrated with Webex Teams for messaging, and state of the art phones, headsets, video end points all leading to a seamless experience from the desk to mobile. With optional Webex Meetings and Cloud Contact Center, Cisco offers a full collaboration suite running on a scalable, geo-redundant and secure global platform. Reviewers say compared to Mitel, Webex Calling is: - Better at support - Easier to set up - Easier to admin Categories in common with Mitel: [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers) **Compare:** [Mitel vs Webex Calling](https://www.g2.com/compare/mitel-vs-webex-calling) **Compare Webex Calling with other alternatives:** - [Webex Calling vs GoTo Connect](https://www.g2.com/compare/goto-connect-vs-webex-calling) - [Webex Calling vs 3CX](https://www.g2.com/compare/3cx-vs-webex-calling) - [Webex Calling vs RingEX](https://www.g2.com/compare/ringex-vs-webex-calling) - [Webex Calling vs Vonage Business Communications](https://www.g2.com/compare/vonage-business-communications-vs-webex-calling) - [Webex Calling vs Cisco Unified Communications Manager (CallManager)](https://www.g2.com/compare/cisco-unified-communications-manager-callmanager-vs-webex-calling) - [Webex Calling vs Nextiva](https://www.g2.com/compare/nextiva-vs-webex-calling) - [Webex Calling vs 8x8 Contact Center](https://www.g2.com/compare/8x8-contact-center-vs-webex-calling) - [Webex Calling vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-webex-calling) - [Webex Calling vs Dialpad Connect](https://www.g2.com/compare/dialpad-connect-vs-webex-calling) --- ## Mitel Alternatives FAQs ### What are the best alternatives to Mitel? According to G2 data, the best alternatives to Mitel include [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) (4.4/5 stars, 1415 reviews), [3CX](https://www.g2.com/products/3cx/reviews) (4.4/5 stars, 546 reviews), [RingEX](https://www.g2.com/products/ringex/reviews) (4.2/5 stars, 1371 reviews), [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) (4.3/5 stars, 501 reviews), [Cisco](https://www.g2.com/products/cisco-unified-communications-manager-callmanager/reviews) (4.4/5 stars, 111 reviews), [Nextiva](https://www.g2.com/products/nextiva/reviews) (4.5/5 stars, 3567 reviews), [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) (4.1/5 stars, 255 reviews), [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) (4.4/5 stars, 1549 reviews), [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) (4.4/5 stars, 4168 reviews), and [Webex Calling](https://www.g2.com/products/webex-calling/reviews) (4.5/5 stars, 634 reviews). These alternatives consistently outperform Mitel’s 3.8/5 rating across 235 reviews in areas such as ease of administration, support quality, meeting requirements, usability, and setup simplicity. ### What features do alternatives offer that Mitel does not? Alternatives such as RingEX, Cisco, Nextiva, Genesys Cloud CX, Dialpad Connect, and Webex Calling offer conference transcripts and voicemail to SMS features that Mitel does not provide natively. ### Which VoIP Providers tools do reviewers recommend instead of Mitel? Reviewers recommend [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) for its award-winning cloud phone system, AI-powered contact center tools, and 99.999% uptime with excellent 24/7 support. [3CX](https://www.g2.com/products/3cx/reviews) is favored for its cost-effective licensing based on simultaneous calls, open standards platform, and flexibility in choosing IP phones and SIP trunks. [RingEX](https://www.g2.com/products/ringex/reviews) is praised for its comprehensive AI-powered communications, seamless integrations with major business apps, and strong customer support. [Nextiva](https://www.g2.com/products/nextiva/reviews) is highlighted for its AI, automation, and machine learning capabilities that enhance customer experience and business visibility. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) is recommended for its omnichannel capabilities, intelligent routing, and powerful analytics that improve operational efficiency. [Dialpad Connect](https://www.g2.com/products/dialpad-connect/reviews) stands out for its AI-powered customer intelligence platform and seamless multi-device use. [Webex Calling](https://www.g2.com/products/webex-calling/reviews) is noted for its enterprise-grade calling functionality, integration with Webex Teams, and reliable global platform with flexible migration options. These tools offer advanced features, better support, and improved usability compared to Mitel, making them preferred choices among reviewers. ### How does Mitel compare to GoTo Connect? According to G2 data, [Mitel](https://www.g2.com/products/mitel/reviews) has an average rating of 3.8/5 from 235 reviews, whereas [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) holds a higher average rating of 4.4/5 from 1,415 reviews, indicating stronger overall user satisfaction for GoTo Connect. Dimension scores further highlight GoTo Connect's advantage, leading Mitel by 0.9 points in Meeting Requirements (9.0 vs 8.1), 1.2 points in Usability (9.0 vs 7.8), 1.4 points in Ease of Setup (8.7 vs 7.3), 1.6 points in Ease of Administration (8.9 vs 7.3), 1.6 points in Support (8.8 vs 7.2), and 1.7 points in Ease of Doing Business (9.1 vs 7.4). User reviews emphasize GoTo Connect's strengths in ease of use (127 mentions), customer support (46 mentions), reliability (44 mentions), and intuitive interface (33 mentions), contrasting with Mitel's noted issues including performance problems, software bugs, and complex reporting. While Mitel offers unique features like CCaaS option, tenancy flexibility, and voicemail to email, GoTo Connect's broader positive sentiment and higher scores reflect a more favorable user experience overall. ### Why do users choose GoTo Connect over Mitel? Users choose [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) over Mitel primarily for its superior ease of use, with 127 mentions highlighting this advantage, and its robust customer support, noted in 46 reviews. GoTo Connect's reliability and intuitive user interface, cited in 44 and 33 reviews respectively, contribute to a smoother communication experience. The platform's ease of setup and administration, with 40 and 32 mentions, respectively, reduces deployment time and ongoing management effort. Additionally, GoTo Connect offers comprehensive unified communication features including integrated video conferencing, messaging, and mobile app functionality, which enhance flexibility for remote and hybrid work environments. Users also appreciate its cost-effectiveness and the ability to manage calls seamlessly across devices. Despite some reported call and app issues, the overall positive sentiment and higher dimension scores in support (8.8 vs 7.2) and ease of doing business (9.1 vs 7.4) demonstrate why GoTo Connect is preferred for delivering a more reliable, user-friendly, and scalable communication solution compared to Mitel. ## Explore Articles - [Top-rated email template builders for agencies](https://www.g2.com/discussions/what-are-the-top-rated-email-template-builders-for-agencies) - [Best Anti Money Laundering Software](https://www.g2.com/discussions/best-anti-money-laundering-software-tools) - [What platform integrates QMS with document control systems?](https://www.g2.com/discussions/what-platform-integrates-qms-with-document-control-systems) - [What are the highest-rated enterprise mobility management platforms for IT admins securing remote teams and corporate devices?](https://www.g2.com/discussions/what-are-the-highest-rated-enterprise-mobility-management-platforms-for-it-admins-securing-remote-teams-and-corporate-devices) - [What are the best AWS marketplace tools for cloud cost optimization?](https://www.g2.com/discussions/what-are-the-best-aws-marketplace-tools-for-cloud-cost-optimization) - [What tools help streamline the document review process in mergers and acquisitions?](https://www.g2.com/discussions/what-tools-help-streamline-the-document-review-process-in-mergers-and-acquisitions) ## Spotlight Categories - [Experience Management Software](https://www.g2.com/categories/experience-management) - [Accounts Receivable Software](https://www.g2.com/categories/accounts-receivable) - [Sales Training and Onboarding Software](https://www.g2.com/categories/sales-training-and-onboarding)