# Best Digital Customer Onboarding Software

## How Many Digital Customer Onboarding Software Products Does G2 Track?

**Total Products under this Category:** 136

### Category Stats (Jul 2026)

- **Average Rating:** 4.53/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Fullview (+0.79%) - Among all products in this category, Fullview recorded the largest rating increase compared to last month

_Last updated: July 31, 2026_

## How Does G2 Rank Digital Customer Onboarding Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 1,900+ Authentic Reviews
- 136+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Digital Customer Onboarding Software
 ![G2 Grid® for Digital Customer Onboarding Software plotting products by satisfaction and market presence](https://www.g2.com/categories/digital-customer-onboarding/grids.png?focus%5B%5D=61074&focus%5B%5D=115334&focus%5B%5D=1191159&focus%5B%5D=83019&focus%5B%5D=1439860&focus%5B%5D=1915&focus%5B%5D=125681&focus%5B%5D=71542)

Highlighted products: Shufti, iDenfy, ComplyCube, PassFort Lifecycle, spektr, TeamSupport, Know Your Customer, and Temenos Infinity.

Underlying data: [Grid® JSON](https://www.g2.com/categories/digital-customer-onboarding/grids.json?focus%5B%5D=shufti&focus%5B%5D=idenfy&focus%5B%5D=complycube&focus%5B%5D=passfort-lifecycle&focus%5B%5D=spektr&focus%5B%5D=teamsupport&focus%5B%5D=know-your-customer&focus%5B%5D=temenos-infinity)

### [Shufti](https://www.g2.com/products/shufti/reviews)

Shufti is a Glocal Compliance Platform managing the full compliance lifecycle, onboarding, authentication, monitoring, and remediation, for every industry, region, and use case. Every model is built in-house (no aggregators, no third-party engines), deployable on SaaS, private cloud, or on-premise as data residency demands. The first European provider certified at iBeta PAD Level 3, Shufti is SOC 2 Type II, ISO 27001, PCI DSS, and GDPR compliant, trusted by 2,000+ organisations and a Leader in G2's 2026 Identity Verification and AML Grid Reports.

**Average Rating:** 4.5/5.0

**Total Reviews:** 148

#### How Do G2 Users Rate Shufti?

- **Ease of Use:** 8.8/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.3/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Shufti?

- **Seller:** [Shufti Pro Limited](https://www.g2.com/sellers/shufti-pro-limited)
- **Company Website:** shuftipro.com
- **Year Founded:** 2016
- **HQ Location:** London
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dd9d282193f1b064b69a9bf097b14c25745f5fe22e094407b69452b6c3cbb0ec&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fshufti-pro&secure%5Burl_type%5D=linkedin_company_website)  
138 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO
- **Top Industries:** Financial Services, Information Technology and Services
- **Company Size:** 72% Small, 25% Medium

#### What Do G2 Reviewers Say About Shufti?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Shufti Pro, highlighting its seamless integration into existing KYC processes.
- Users value the **flexible onboarding journeys** of Shufti, enabling tailored compliance workflows in regulated environments.
- Users value the **easy integrations** of Shufti, appreciating the smooth API setup that enhances workflow efficiency.
- Users appreciate the **flexibility and intuitive design** of Shufti, enhancing their compliance-driven onboarding experiences.
- Users commend Shufti for its **flexibility and reliability** in compliance-driven onboarding, enhancing the KYC process efficiently.

##### Cons

- Users experience **verification issues** with Shufti, noting that the process can be strict and time-consuming at times.
- Users experience an **inefficient verification process** due to damaged documents passing, causing potential issues with disputes.
- Users find the **complexity** of Shufti challenging, requiring careful planning and documentation to navigate effectively.
- Users find Shufti's **complex setup** challenging, requiring detailed understanding and alignment across teams for effective implementation.
- Users report encountering **false positives** , allowing fraudsters to pass identity verification with unsuitable documents.

#### What Are Recent G2 Reviews of Shufti?

**["Streamlines Verification with Excellent Support"](https://www.g2.com/survey_responses/shufti-review-12743178)**

**Rating:** 5.0/5.0 stars

_— Xuan Anh L._

[Read full review](https://www.g2.com/survey_responses/shufti-review-12743178)

**["A responsive partner for document verification and compliance support"](https://www.g2.com/survey_responses/shufti-review-13051121)**

**Rating:** 4.0/5.0 stars

_— Elisha S._

[Read full review](https://www.g2.com/survey_responses/shufti-review-13051121)

#### What Are G2 Users Discussing About Shufti?

- [How do you use KYC in Binance?](https://www.g2.com/discussions/shufti-pro-how-do-you-use-kyc-in-binance) - 1 upvote
- [How do you use KYC in Binance?](https://www.g2.com/discussions/how-do-you-use-kyc-in-binance) - 1 upvote
- [What is KYC identity verification?](https://www.g2.com/discussions/shufti-pro-what-is-kyc-identity-verification)
- [What is KYC identity verification?](https://www.g2.com/discussions/what-is-kyc-identity-verification)
- [Is Shufti Pro legit?](https://www.g2.com/discussions/shufti-pro-is-shufti-pro-legit)

### [iDenfy](https://www.g2.com/products/idenfy/reviews)

iDenfy is an identity verification, business verification, anti-money laundering and fraud prevention platform (KYC, KYB, AML) that helps businesses verify identities, detect fraudulent activity, and ensure compliance with regulatory requirements in real time. It provides a suite of tools designed for organizations that need to onboard users securely, meet KYC/AML regulations, and reduce fraud risk across digital channels. iDenfy is commonly used by industries such as financial services, fintech, e-commerce, online marketplaces, gaming, and mobility platforms. The platform combines automated identity verification with human supervision to increase accuracy and minimize false positives. iDenfy supports global document verification, biometric checks, government registries, credit bureau and continuous monitoring, enabling companies to create secure and frictionless onboarding experiences. By integrating iDenfy’s solutions, businesses can streamline their compliance workflows while maintaining user trust and meeting legal obligations. Key features and capabilities include: - Identity Verification: Automated document and biometric verification supporting passports, ID cards, driver’s licenses, and other identity documents from over 200 countries. - Business Verification: Make every company transparent at your fingertips. Verify company ownership, understand who is behind the business, and onboard with greater trust and confidence. - AML Screening: See the risks behind every name. Screen for sanctions, politically exposed persons, and adverse media to detect AML risk early and make confident compliance decisions. - Fraud Prevention: Advanced fraud detection mechanisms such as liveness detection, duplicate checks, and AI-powered risk scoring to identify suspicious activity. - Compliance Tools: Built-in support for KYC (Know Your Customer), AML (Anti-Money Laundering), and GDPR and CCPA requirements to help organizations maintain regulatory compliance. - Integration Options: Flexible APIs and SDKs for web and mobile applications, allowing businesses to integrate identity verification into existing onboarding flows with minimal development effort. - Manual Review: A hybrid approach combining AI automation with trained human specialists for higher accuracy in edge cases. Typical use cases include customer onboarding for financial institutions, age verification for regulated industries, fraud prevention for e-commerce platforms, and user authentication for digital services. iDenfy serves compliance teams, fraud prevention specialists, product managers, and developers who need a reliable and scalable identity verification solution. By consolidating multiple verification and fraud prevention functions into one platform, iDenfy helps organizations reduce operational costs, improve onboarding conversion rates, and protect both their business and users from fraud. Its modular structure enables companies to adopt the features that fit their specific risk profile and regulatory environment.

**Average Rating:** 4.9/5.0

**Total Reviews:** 236

#### How Do G2 Users Rate iDenfy?

- **Ease of Use:** 9.8/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.7/10 (Category avg: 8.9/10)

#### Who Is the Company Behind iDenfy?

- **Seller:** [iDenfy](https://www.g2.com/sellers/idenfy)
- **Company Website:** idenfy.com
- **Year Founded:** 2017
- **HQ Location:** Kaunas, Kauno
- **Twitter:** @iDenfy  
2,462 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=608f6cca373fd3b98c17d3dd940ea173d01331a3dfee2711ae3da8b1f3c57674&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fidenfy%2F&secure%5Burl_type%5D=linkedin_company_website)  
53 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO
- **Top Industries:** Financial Services, Information Technology and Services
- **Company Size:** 69% Small, 28% Medium

#### What Do G2 Reviewers Say About iDenfy?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **fast and accurate identity verification** of iDenfy, streamlining onboarding processes exceptionally well.
- Users value the **effective fraud prevention** features of iDenfy, ensuring safety and compliance efficiently.
- Users value the **high detection efficiency** of iDenfy, which minimizes false rejections and quickly verifies documents.
- Users commend the **efficient ID verification** of iDenfy, enabling fast, smooth onboarding and reliable fraud management.
- Users commend the **efficient integration** and swift onboarding process of iDenfy, enhancing their overall experience significantly.

##### Cons

- Users face **verification issues** due to blurry documents causing delays and potential manual reviews, impacting the overall process.
- Users experience **slow verification** times, especially with poor document quality, leading to manual review delays.
- Users find iDenfy's pricing **expensive** , especially for smaller businesses and fluctuating user check volumes.
- Users experience **slow performance** during peak times, leading to frustration with the system's speed and responsiveness.
- Users often face **insufficient information** in documentation, which leads to confusion and challenges during setup.

#### What Are Recent G2 Reviews of iDenfy?

**["iDenfy Scales Smoothly: Fast Verification, Easy Mobile SDK Integration"](https://www.g2.com/survey_responses/idenfy-review-13115872)**

**Rating:** 5.0/5.0 stars

_— Juan J._

[Read full review](https://www.g2.com/survey_responses/idenfy-review-13115872)

**["Stable, Fast Identity Checks with Reliable Fraud Detection"](https://www.g2.com/survey_responses/idenfy-review-13134013)**

**Rating:** 5.0/5.0 stars

_— Raechal G._

[Read full review](https://www.g2.com/survey_responses/idenfy-review-13134013)

#### What Are G2 Users Discussing About iDenfy?

- [What is iDenfy used for?](https://www.g2.com/discussions/what-is-idenfy-used-for) - 1 comment

### [ComplyCube](https://www.g2.com/products/complycube/reviews)

ComplyCube is a powerful all-in-one platform, designed to simplify cross-border compliance and build trust at scale. Trusted by Tier 1 financial institutions, rapidly-scaling fintechs, and innovative start-ups, ComplyCube's proprietary AI-powered solution unifies Identity Verification (IDV), Fraud Prevention, Age and Driver Verification, Know Your Customer (KYC), Business Verification (KYB), and Anti-Money Laundering (AML) into a single, scalable experience. ComplyCube leverages dynamic machine learning models and automated workflows, enabling businesses to acquire customers faster, comply with global AML/CFT regulations, and cut compliance costs. With complete support for real-time anti-money laundering screening, multi-bureau checks, and bespoke AML case management, ComplyCube empowers organizations to meet today’s complex compliance challenges with no coding knowledge required. Additionally, the company is fully compliant with eIDAS in Europe, NIST standards in the U.S., and has achieved the highest confidence level accreditation under the UK DIATF with the broadest coverage of identity profiles. ComplyCube is recognized as one of the best anti-money laundering software platforms available, having won “RegTech Partner of the Year” in both 2024 and 2025, and featured by TechTimes as one of the top KYC solution providers in the market.

**Average Rating:** 5.0/5.0

**Total Reviews:** 70

#### How Do G2 Users Rate ComplyCube?

- **Ease of Use:** 9.9/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind ComplyCube?

- **Seller:** [ComplyCube](https://www.g2.com/sellers/complycube)
- **Company Website:** www.complycube.com
- **HQ Location:** London, England
- **Twitter:** @ComplyCube  
3,492 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=ea3cbe0c36801be56cb716f07d1f5b12979c58f64f3afeb9dc4914f86ccdf2fe&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fcomplycube%2F&secure%5Burl_type%5D=linkedin_company_website)  
19 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services, Computer Software
- **Company Size:** 59% Small, 23% Large

#### What Do G2 Reviewers Say About ComplyCube?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of ComplyCube, enabling quick integration and straightforward identity verification processes.
- Users value the **effective fraud prevention** of ComplyCube, enhancing security and trust in their trading platform.
- Users appreciate the **efficiency** of ComplyCube, enjoying quick processing and streamlined workflows that enhance their operations.
- Users appreciate the **simplicity of identity verification** with ComplyCube, finding it easy and efficient for daily tasks.
- Users find **implementation easy** with ComplyCube, enabling quick integration and a smooth transition for their business needs.

##### Cons

- Users note **poor customization** options, expressing a desire for more tailored features to enhance their experience.
- Users note the **limited customization options** in ComplyCube, hoping for more tailored features to suit their needs.
- Users find the **complexity of features** in ComplyCube can be overwhelming, especially for non-experts initially.
- Users find the **learning difficulty** with ComplyCube's features can be overwhelming for those less tech-savvy.
- Users find the **unclear information** on features makes it challenging to maximize ComplyCube's full potential.

#### What Are Recent G2 Reviews of ComplyCube?

**["Seamless Compliance Integration with Excellent Support"](https://www.g2.com/survey_responses/complycube-review-13180900)**

**Rating:** 5.0/5.0 stars

_— Bradley S._

[Read full review](https://www.g2.com/survey_responses/complycube-review-13180900)

**["Streamlined ID Checks"](https://www.g2.com/survey_responses/complycube-review-12836019)**

**Rating:** 5.0/5.0 stars

_— Georgia R._

[Read full review](https://www.g2.com/survey_responses/complycube-review-12836019)

### [PassFort Lifecycle](https://www.g2.com/products/passfort-lifecycle/reviews)

PassFort, a Moody's Analytics company, is on a mission to transform the way compliance professionals work, breaking the compromise between compliance efficiency and great customer experiences in the fight against financial crime. Born in the cloud, PassFort’s SaaS solutions are defining a new wave of RegTech by enabling regulated financial services companies to manage risk, trust and compliance standards across customer relationships. PassFort’s magic is its ability to dynamically orchestrate KYC and AML workflows in a new way, so humans can be brought in and out of the process for high-value tasks that require analysis, judgement and decision-making. PassFort’s technology enables companies to rapidly onboard and monitor their customers at scale. Its low-to-no code solution thrives on complexity such as multiple customer types, multiple product lines and multi-jurisdictions; empowering compliance teams to be more efficient and to build trusted customer relationships globally.

**Average Rating:** 4.8/5.0

**Total Reviews:** 17

#### How Do G2 Users Rate PassFort Lifecycle?

- **Ease of Use:** 9.6/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.4/10 (Category avg: 8.9/10)

#### Who Is the Company Behind PassFort Lifecycle?

- **Seller:** [Moody's](https://www.g2.com/sellers/moody-s)
- **HQ Location:** New York, NY
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=95a0cc6ef35e05faf6f55fb45c3a82490574544321e1a39529b241eab8410c16&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fmoodysanalytics&secure%5Burl_type%5D=linkedin_company_website)  
11,584 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services
- **Company Size:** 53% Small, 41% Medium

#### What Are Recent G2 Reviews of PassFort Lifecycle?

**["Very convenient and efficient way to manage onboarding data"](https://www.g2.com/survey_responses/passfort-lifecycle-review-5357773)**

**Rating:** 4.0/5.0 stars

_— Samuel L._

[Read full review](https://www.g2.com/survey_responses/passfort-lifecycle-review-5357773)

**["Great product and team!"](https://www.g2.com/survey_responses/passfort-lifecycle-review-5300671)**

**Rating:** 5.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/passfort-lifecycle-review-5300671)

#### What Are G2 Users Discussing About PassFort Lifecycle?

- [What is PassFort used for?](https://www.g2.com/discussions/what-is-passfort-used-for)

### [spektr](https://www.g2.com/products/spektr/reviews)

spektr builds AI agents that handle the manual work behind compliance. Teams still spend hours gathering information, cross-checking sources, verifying documents, and documenting decisions. So we came up with a solution. Our agents do that work - collecting and interpreting data, mapping structures, and surfacing risk - with full visibility into every step. All in one system, combining configurable processes with specialized AI agents. Teams stay in control, they just don’t have to do the groundwork themselves.

**Average Rating:** 4.8/5.0

**Total Reviews:** 22

#### How Do G2 Users Rate spektr?

- **Ease of Use:** 9.3/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind spektr?

- **Seller:** [spektr](https://www.g2.com/sellers/spektr)
- **Company Website:** www.spektr.com
- **Year Founded:** 2023
- **HQ Location:** Copenhagen, DK
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1c6d38cb0909f5babff999bec56ffebd10275b7a3c2ba1b103bcff4322ff2df3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fgetspektr&secure%5Burl_type%5D=linkedin_company_website)  
42 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services
- **Company Size:** 50% Medium, 27% Small

#### What Do G2 Reviewers Say About spektr?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of Spektr, finding it intuitive and accessible for all skill levels.
- Users highlight the **intuitive usability** of Spektr, making it effortless to start and configure processes seamlessly.
- Users praise the **intuitive and user-friendly experience** of Spektr, making compliance processes seamless and enjoyable.
- Users value the **customization options** in Spektr, allowing tailored solutions and enhancing their overall experience effortlessly.
- Users love the **intuitive and customizable interface** of Spektr, making setup and integration seamless and enjoyable.

##### Cons

- Users feel the lack of **additional features** like transaction monitoring hinders the overall effectiveness of spektr.

#### What Are Recent G2 Reviews of spektr?

**["Spektr Empowers Truly Risk-Based Compliance Workflows with a User-Friendly Experience"](https://www.g2.com/survey_responses/spektr-review-13159035)**

**Rating:** 5.0/5.0 stars

_— Verified User in Retail_

[Read full review](https://www.g2.com/survey_responses/spektr-review-13159035)

**["Flexible AI-enhanced solutions with Outstanding Support and Integrations"](https://www.g2.com/survey_responses/spektr-review-13159978)**

**Rating:** 5.0/5.0 stars

_— Verified User in Banking_

[Read full review](https://www.g2.com/survey_responses/spektr-review-13159978)

### [TeamSupport](https://www.g2.com/products/teamsupport/reviews)

TeamSupport takes you beyond the ticket to deliver the answers your customer, your team, and your business need. More than a ticket management tool, TeamSupport is a purpose-built AI customer success platform for growing B2B SaaS companies, where onboarding, support, and ongoing innovation are the keys to acquiring, growing, and retaining customer relationships. We focus on the actual use of your SaaS product — listening to the signals embedded in every onboarding call, every first-time question about a feature, and every persistent bug report. Those moments aren’t just support interactions; they’re a goldmine of product and customer insight. We ensure your customers are trained, guided through adoption, supported to get maximum value, and encouraged to expand their use. With our account-level insights and B2B-focused AI agent you can make better decisions, protect your customer base, and keep growing.

**Average Rating:** 4.4/5.0

**Total Reviews:** 877

#### How Do G2 Users Rate TeamSupport?

- **Ease of Use:** 8.8/10 (Category avg: 9.0/10)
- **Quality of Support:** 8.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind TeamSupport?

- **Seller:** [TeamSupport](https://www.g2.com/sellers/teamsupport)
- **Year Founded:** 2008
- **HQ Location:** Dallas, TX
- **Twitter:** @TeamSupport  
13,505 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e58dc842b54a3156f3c150e2c118c4f2598c6f9975b9026e9decefb1803ad790&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fteamsupport-com%2F&secure%5Burl_type%5D=linkedin_company_website)  
62 employees on LinkedIn®
- **Phone:** +1 (800) 596-2820

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Software Developer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 44% Medium, 39% Small

#### What Do G2 Reviewers Say About TeamSupport?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **intuitive interface and extensive features** of TeamSupport, enhancing customer support efficiency and effectiveness.
- Users value the **ease of use** of TeamSupport, enhancing our team's efficiency and customer service experience.
- Users find the **support team incredibly helpful** , offering deep insights and effective solutions for their concerns.
- Users commend the **excellent customer support** of TeamSupport, highlighting their helpfulness and in-depth product understanding.
- Users value the **task reminders** of TeamSupport, greatly enhancing their organization and efficiency in managing workloads.

##### Cons

- Users experience a **steep learning curve** with TeamSupport, requiring time to master its full capabilities.
- Users face **slow loading** issues with TeamSupport, leading to inconvenience and difficulty navigating lengthy email threads.
- Users often experience **slow performance** with TeamSupport, causing inconvenience and delays in managing email communication effectively.
- Users find the **inadequate search functionality** frustrating, limiting their ability to efficiently reference past solved problems.
- Users note the need for improved **integration with other software tools** to enhance TeamSupport's functionality and customization.

#### What Are Recent G2 Reviews of TeamSupport?

**["Excellent B2B Communication Office with Continuous Enhancements"](https://www.g2.com/survey_responses/teamsupport-review-8885777)**

**Rating:** 5.0/5.0 stars

_— Kari B._

[Read full review](https://www.g2.com/survey_responses/teamsupport-review-8885777)

**["TeamSupport Simplifies Multi-Client Ticket Tracking with Helpful Performance Metrics"](https://www.g2.com/survey_responses/teamsupport-review-12433366)**

**Rating:** 5.0/5.0 stars

_— Verified User in Computer Software_

[Read full review](https://www.g2.com/survey_responses/teamsupport-review-12433366)

#### What Are G2 Users Discussing About TeamSupport?

- [What is TeamSupport used for?](https://www.g2.com/discussions/what-is-teamsupport-used-for) - 1 comment, 1 upvote

### [Know Your Customer](https://www.g2.com/products/know-your-customer/reviews)

Know Your Customer Limited is an award-winning RegTech company that specialises in next-generation business verification solutions for financial institutions and regulated organisations worldwide. The company’s mission is to revolutionise anti-money laundering compliance, client onboarding, and periodic review processes through customer-centric solutions and high-quality entity data. For teams facing inefficient client due diligence and onboarding, Know Your Customer Limited offers an intuitive digital compliance workspace that combines unmatched real-time registry data from over 140 countries, seamless integrations, and AI-powered smart automation. This streamlined approach transforms compliance functions, allowing clients to customise their solutions by selecting only the functionalities they require, all accessible via a robust REST API. Founded in Hong Kong in 2015, Know Your Customer Limited has established a local presence in Singapore, Malaysia, Dublin, London, and Malaysia. The company has built a global customer base of over 100 enterprise and SME clients and more than 1,000 active users across 11 sectors and 18 jurisdictions, including: 4 out of the top 10 Tier-One banks in Hong Kong 2 out of the top 3 Tier-One banks in Singapore 2 virtual banks Numerous digital payment firms In 2023, Know Your Customer Limited’s solution was incorporated into the Hong Kong Monetary Authority's (HKMA) Commercial Data Interchange (CDI), becoming an official data partner. This partnership enables more efficient financial intermediation within the banking system and enhances financial inclusion in Hong Kong. https://www.knowyourcustomer.com/

**Average Rating:** 4.3/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate Know Your Customer?

- **Ease of Use:** 9.4/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.1/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Know Your Customer?

- **Seller:** [Know Your Customer](https://www.g2.com/sellers/know-your-customer)
- **Year Founded:** 2015
- **HQ Location:** Wan Chai, HK
- **Twitter:** @KYC\_Ltd  
1,337 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1f3aaa001e073d8ab8885358cfe34f1814a18d97b68291761790ab6b03d9a824&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fknow-your-customer&secure%5Burl_type%5D=linkedin_company_website)  
58 employees on LinkedIn®

#### Who Uses This Product?

- **Company Size:** 43% Small, 36% Large

#### What Do G2 Reviewers Say About Know Your Customer?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Know Your Customer, streamlining the digital onboarding process effortlessly.
- Users find the **ID Verification** process easy, providing comprehensive insights into customers' financial activities for better onboarding.
- Users value the **easy onboarding process** with Know Your Customer, enhancing digital interactions and insights into client transactions.
- Users benefit from the **user-friendly verification process** of Know Your Customer, streamlining digital onboarding and insights.

#### What Are Recent G2 Reviews of Know Your Customer?

**["Customer's Overview"](https://www.g2.com/survey_responses/know-your-customer-review-10556307)**

**Rating:** 4.5/5.0 stars

_— Ali R._

[Read full review](https://www.g2.com/survey_responses/know-your-customer-review-10556307)

**["Seems good enough but cautious about security"](https://www.g2.com/survey_responses/know-your-customer-review-9486930)**

**Rating:** 4.0/5.0 stars

_— Hamza Arshad D._

[Read full review](https://www.g2.com/survey_responses/know-your-customer-review-9486930)

### [Temenos Infinity](https://www.g2.com/products/temenos-infinity/reviews)

Temenos Infinity is the platform for business transformation that helps financial institutions to accelerate their digital transformation initiatives, bringing world-class front and middle office transactional capabilities. It enables financial institutions to reimagine the way that they engage with their customers – through both digital and physical channels – creating a consistent and seamless experience.

**Average Rating:** 4.5/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate Temenos Infinity?

- **Ease of Use:** 9.4/10 (Category avg: 9.0/10)
- **Quality of Support:** 7.9/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Temenos Infinity?

- **Seller:** [Temenos](https://www.g2.com/sellers/temenos)
- **Year Founded:** 2000
- **HQ Location:** Geneva, Switzerland
- **Twitter:** @Temenos  
11,658 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=dd8dd7e1236a1aa5e65d8d1f604de9a056617b7060893a1d83f54b219eff2c54&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F54151%2F&secure%5Burl_type%5D=linkedin_company_website)  
14 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Banking, Financial Services
- **Company Size:** 69% Large, 31% Medium

#### What Are Recent G2 Reviews of Temenos Infinity?

**["Ravikumar - Temenos review"](https://www.g2.com/survey_responses/temenos-infinity-review-9870338)**

**Rating:** 5.0/5.0 stars

_— Ravikumar R._

[Read full review](https://www.g2.com/survey_responses/temenos-infinity-review-9870338)

**["Temenos Infinity Review"](https://www.g2.com/survey_responses/temenos-infinity-review-9788979)**

**Rating:** 5.0/5.0 stars

_— Vikash M._

[Read full review](https://www.g2.com/survey_responses/temenos-infinity-review-9788979)

#### What Are G2 Users Discussing About Temenos Infinity?

- [What is Temenos Infinity Origination used for?](https://www.g2.com/discussions/what-is-temenos-infinity-origination-used-for)

### [FPT.AI](https://www.g2.com/products/fpt-ai/reviews)

FPT.AI is a comprehensive AI platform for business, aiming to elevate customer experience, increase productivity, improve employee experience, and optimize operating expenses. Established in 2017, FPT.AI offers a comprehensive AI platform with 05 inclusive solutions: Conversational AI, AI Contact Center Enhancement, Digital Customer Onboarding, Intelligent Document Processing, and AI Mentor. Currently, FPT.AI has empowered over 1000 enterprises in 15 countries to increase 67% productivity and save 40% operating costs, along with 10220 virtual assistants that are automating 200M+ interactions per month, serving more than 20 million end-users.

**Average Rating:** 4.6/5.0

**Total Reviews:** 40

#### How Do G2 Users Rate FPT.AI?

- **Ease of Use:** 9.0/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind FPT.AI?

- **Seller:** [FPT.AI](https://www.g2.com/sellers/fpt-ai)
- **Company Website:** fpt.ai
- **Year Founded:** 2017
- **HQ Location:** Hanoi, VN
- **Twitter:** @fpt\_ai  
31 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d39c25af6950ae143d9f503ba83c5947ff67754d280e427f561cdb3c2125f636&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffptai&secure%5Burl_type%5D=linkedin_company_website)  
20 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 43% Medium, 43% Small

#### What Do G2 Reviewers Say About FPT.AI?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise the **intuitive and accessible interface** of FPT.AI, making it easy for anyone to use effectively.
- Users find FPT.AI's **easy integration** capabilities highly beneficial, enabling swift deployment and seamless operation within existing systems.
- Users value the **comprehensive AI solutions** of FPT.AI, enhancing customer interactions with user-friendly integrations.
- Users commend the **impressive conversational accuracy** of FPT.AI, enhancing customer service and user engagement significantly.
- Users commend the **user-friendly API integration** of FPT.AI, enabling quick deployment and seamless implementation.

##### Cons

- Users face challenges with **limited language support and complex customization** , hindering effective chatbot integration and experience.
- Users find **customization complex** , with challenges in aligning the chatbot's personality and limited language support.
- Users find the **cost limitations** of FPT.AI challenging, as essential features are often tied to higher-tier plans.
- Users find the **difficult installation** process time-consuming, especially for those lacking technical knowledge.
- Users face **documentation issues** , particularly with newer features, leading to delays and complicating advanced implementations.

#### What Are Recent G2 Reviews of FPT.AI?

**["Exceptionally Efficient OCR That Streamlines Invoice and Contract Data Extraction"](https://www.g2.com/survey_responses/fpt-ai-review-12667526)**

**Rating:** 4.0/5.0 stars

_— Verified User in Telecommunications_

[Read full review](https://www.g2.com/survey_responses/fpt-ai-review-12667526)

**["Effective AI Solutions with Professional Support for Scalable Customer Service"](https://www.g2.com/survey_responses/fpt-ai-review-12305906)**

**Rating:** 5.0/5.0 stars

_— Trieu V._

[Read full review](https://www.g2.com/survey_responses/fpt-ai-review-12305906)

### [Under.io](https://www.g2.com/products/under-io/reviews)

Under.io is a software platform that helps financial services companies upgrade how they onboard their customers. Our product includes an online application builder, online form builder, electronic signature, mass document collection, and full underwriting capabilities. Our underwriting tools include KYC, KYB, Bank, and credit checks—finally, a form builder loved by sales, operations, and underwriting teams.

**Average Rating:** 4.9/5.0

**Total Reviews:** 13

#### How Do G2 Users Rate Under.io?

- **Ease of Use:** 9.6/10 (Category avg: 9.0/10)
- **Quality of Support:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Under.io?

- **Seller:** [Under.io](https://www.g2.com/sellers/under-io)
- **Year Founded:** 2019
- **HQ Location:** Charlotte, NC
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=0d70453083d27f58b5e8e9a092daa7310d1d08df2b50148462b9c74279126673&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Funderio%2F&secure%5Burl_type%5D=linkedin_company_website)  
13 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services
- **Company Size:** 92% Small, 8% Medium

#### What Do G2 Reviewers Say About Under.io?

_AI-generated summary from verified user reviews_

##### Pros

- Users love Under.io for its **easy editing** , streamlining forms and signatures while simplifying onboarding and document management.
- Users find **e-signatures** with Under.io incredibly efficient, streamlining digital onboarding and simplifying document management significantly.
- Users appreciate the **easy electronic signatures** feature of Under.io, simplifying onboarding and document management significantly.
- Users commend the **speed of onboarding** with Under.io, making it a top choice for efficient merchant integration.
- Users value the **time-saving features** of Under.io, simplifying processes like digital onboarding and document management.

##### Cons

- Users find **client difficulties** due to limited integration with insurance companies, hindering potential streamlining of the industry.
- Users note a **learning curve** with Under.io, particularly if unfamiliar with the KYC/KYB process.
- Users are frustrated by the **missing features** as many insurance companies are not integrated, limiting efficiency.
- Users express dissatisfaction with the **missing functionalities** as not all insurance companies are integrated with Under.io.

#### What Are Recent G2 Reviews of Under.io?

**["Great product to cut down on admin time"](https://www.g2.com/survey_responses/under-io-review-11270402)**

**Rating:** 5.0/5.0 stars

_— William H._

[Read full review](https://www.g2.com/survey_responses/under-io-review-11270402)

**["A game changer for the payments space"](https://www.g2.com/survey_responses/under-io-review-10378171)**

**Rating:** 5.0/5.0 stars

_— Andy R._

[Read full review](https://www.g2.com/survey_responses/under-io-review-10378171)

### [Dotfile](https://www.g2.com/products/dotfile/reviews)

Dotfile is a global KYB/KYC orchestration platform for financial institutions and fintechs. It connects 60+ data providers across corporate registries, AML screening, identity verification and fraud detection into a single workflow, replacing fragmented tooling with one platform that onboards, verifies and monitors counterparties anywhere in the world. API-first and AI-native, Dotfile's AI agents pre-investigate every case before an analyst opens it, resolving 94% of false positives automatically, cutting case review time by 12x and mapping complex ownership structures across 150M+ entities. Every decision is fully explained and audit-ready. Compliance teams spend less time on data entry and more time on decisions that actually need a human.

**Average Rating:** 4.4/5.0

**Total Reviews:** 15

#### How Do G2 Users Rate Dotfile?

- **Ease of Use:** 8.6/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.2/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Dotfile?

- **Seller:** [Dotfile](https://www.g2.com/sellers/dotfile)
- **HQ Location:** Paris, FR
- **Twitter:** @DotfileApp  
69 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b18e65e9a78e41869f2f3927dd70bd63ff6ebe3c7863118dff5acf5d18f4ae13&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fdotfile&secure%5Burl_type%5D=linkedin_company_website)  
38 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services
- **Company Size:** 73% Small, 13% Medium

#### What Are Recent G2 Reviews of Dotfile?

**["Streamlining KYB process with Dotfile"](https://www.g2.com/survey_responses/dotfile-review-12851638)**

**Rating:** 4.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/dotfile-review-12851638)

**["Well-Documented API and Real-Time Webhooks That Streamlined Verification"](https://www.g2.com/survey_responses/dotfile-review-12923118)**

**Rating:** 5.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/dotfile-review-12923118)

### [OnlineApplication](https://www.g2.com/products/onlineapplication/reviews)

We are a saas mortgage platform that allows banks, lenders and brokers to deliver rapid origination mixed with the important elements of the process - compliance, AML/KYC, AI driven decisioning, credit scoring, and packaging of a loan (and where available automated underwriting).

**Average Rating:** 4.7/5.0

**Total Reviews:** 25

#### How Do G2 Users Rate OnlineApplication?

- **Ease of Use:** 9.3/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind OnlineApplication?

- **Seller:** [OnlineApplication](https://www.g2.com/sellers/onlineapplication)
- **Year Founded:** 2020
- **HQ Location:** Dublin 1, IE
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d70772aa3c412b53bd5634d3f77b5907c0ccd34033aede4b0e928a9036c69972&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fartificialintelligencefinance%2F&secure%5Burl_type%5D=linkedin_company_website)  
18 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services
- **Company Size:** 96% Small

#### What Are Recent G2 Reviews of OnlineApplication?

**["Great platform for Brokers"](https://www.g2.com/survey_responses/onlineapplication-review-8345083)**

**Rating:** 5.0/5.0 stars

_— Verified User in Financial Services_

[Read full review](https://www.g2.com/survey_responses/onlineapplication-review-8345083)

**["Simplistic system for clients and broker."](https://www.g2.com/survey_responses/onlineapplication-review-8619013)**

**Rating:** 5.0/5.0 stars

_— Carla K._

[Read full review](https://www.g2.com/survey_responses/onlineapplication-review-8619013)

#### What Are G2 Users Discussing About OnlineApplication?

- [What is OnlineApplication used for?](https://www.g2.com/discussions/what-is-onlineapplication-used-for)

### [Docupace](https://www.g2.com/products/docupace/reviews)

Docupace is a solutions provider focused on digitizing and automating operations in the financial advice and investment industry. Financial services firms use the Docupace Platform (a cloud-based, integrated software suite) to reduce back-office expenses, improve efficiency, strengthen recruiting, and enhance the experience of advisors and investors. Docupace is proud to serve some of the largest independent broker-dealers and registered investment advisers (RIAs) in the financial services industry. The company was recently named to the WealthTech 100, WealthTech 100, a listing of the top-most innovative wealthtech companies in the world, for the second straight year and was named Wealthtech Firm of the Year by Wealth Solutions Report. Docupace was a finalist in two categories for WealthManagement.com’s 2022 “Wealthie” Awards and PreciseFP was the 2021 winner in the client onboarding solution category. The company was named to the 2021 Inc. 5000 list of America’s fastest-growing companies; listed as a Top 100 FinTech by Cramer + Associates, named to the Los Angeles Business Journal’s 2021 list of “Disruptors”, won the 2021 Gold Globee® Award for “Hot Technology of the Year”, and included in Industry Wired’s Top 10 list of Most Recommended FinTech Solution Providers in 2020.

**Average Rating:** 3.6/5.0

**Total Reviews:** 26

#### How Do G2 Users Rate Docupace?

- **Ease of Use:** 6.4/10 (Category avg: 9.0/10)
- **Quality of Support:** 5.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Docupace?

- **Seller:** [PreciseFP](https://www.g2.com/sellers/precisefp)
- **Year Founded:** 2007
- **HQ Location:** Holmdel, New Jersey
- **Twitter:** @precisefp  
1,146 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2eed0cece99069741ca70f5efe0506cd9fa6cb7294d01bdcd2c1d4cf7d8329d6&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fprecisefp---spectrum-input-llc-%2F%3Ftrk%3Dtop_nav_home&secure%5Burl_type%5D=linkedin_company_website)  
3 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services
- **Company Size:** 52% Small, 33% Medium

#### What Do G2 Reviewers Say About Docupace?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **secure cloud hosting** of Docupace, enhancing document management and streamlining workflows effectively.
- Users appreciate the **efficient document management** capabilities of Docupace, which streamline workflows effectively in financial services.
- Users value the **secure cloud-based data storage** of Docupace, enhancing efficiency and ensuring easy access to information.
- Users value the **efficient document management** capabilities of Docupace, enhancing workflow and security in financial services.
- Users benefit from the **enhanced workflow efficiency** provided by Docupace, streamlining their document management processes effectively.

##### Cons

- Users find Docupace's interface has a **complex implementation** that poses challenges for new users, necessitating a learning curve.
- Users find the **complex workflows** of Docupace challenging, especially for those unfamiliar with the platform.
- Users find the **steep learning curve** of Docupace challenging, making navigation difficult for newcomers.
- Users find the **steep learning curve** of Docupace daunting, making navigation difficult for newcomers.
- Users find the **steep learning curve** of Docupace challenging, making navigation difficult for newcomers.

#### What Are Recent G2 Reviews of Docupace?

**["Simplifying the vast need for paperwork in our industry"](https://www.g2.com/survey_responses/docupace-review-8415351)**

**Rating:** 5.0/5.0 stars

_— Nicholas P._

[Read full review](https://www.g2.com/survey_responses/docupace-review-8415351)

**["Not perfect, but does the job"](https://www.g2.com/survey_responses/docupace-review-8319743)**

**Rating:** 4.5/5.0 stars

_— Scot W._

[Read full review](https://www.g2.com/survey_responses/docupace-review-8319743)

#### What Are G2 Users Discussing About Docupace?

- [How do you use Docupace?](https://www.g2.com/discussions/docupace-how-do-you-use-docupace)
- [How do you use Docupace?](https://www.g2.com/discussions/how-do-you-use-docupace)
- [Who owns Docupace?](https://www.g2.com/discussions/docupace-who-owns-docupace)
- [Who owns Docupace?](https://www.g2.com/discussions/who-owns-docupace)
- [How many employees does docupace have?](https://www.g2.com/discussions/docupace-how-many-employees-does-docupace-have)

### [Footprint Identity Verification](https://www.g2.com/products/footprint-identity-verification/reviews)

Footprint provides a comprehensive onboarding solution that helps company collect, verify and store sensitive customer information. The entire suite is built around a no-code rules engine, that helps companies boost their onboarding conversion, while catching more fraud. Footprint handles KYC, KYB, Fraud Prevention and Data Storage.

**Average Rating:** 5.0/5.0

**Total Reviews:** 10

#### How Do G2 Users Rate Footprint Identity Verification?

- **Ease of Use:** 9.7/10 (Category avg: 9.0/10)
- **Quality of Support:** 10.0/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Footprint Identity Verification?

- **Seller:** [Footprint](https://www.g2.com/sellers/footprint)
- **Year Founded:** 2022
- **HQ Location:** New York, US
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=30903103226b23d906097fef477d9dd254491567a340c232810fbe95908b26e5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fonefootprint&secure%5Burl_type%5D=linkedin_company_website)  
33 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Financial Services
- **Company Size:** 90% Small, 10% Medium

#### What Do G2 Reviewers Say About Footprint Identity Verification?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Footprint for its **responsive customer support** , ensuring seamless integration and a world-class user experience.
- Users value the **flexibility** of Footprint Identity Verification, facilitating effortless integration and responsive support throughout the process.
- Users consistently praise the **unmatched reliability** of Footprint Identity Verification, appreciating its seamless integration and performance.
- Users appreciate the **intuitive ease of use** of Footprint Identity Verification, making onboarding and integration straightforward.
- Users commend the **easy integrations** of Footprint Identity Verification, appreciating smooth setups and responsive support.

##### Cons

- Users experience **system errors** with Footprint Identity Verification, indicating initial growing pains in its development.
- Users experience **technical issues** that can disrupt usage, although some consider it part of the product's growing phase.

#### What Are Recent G2 Reviews of Footprint Identity Verification?

**["Great API & product experience"](https://www.g2.com/survey_responses/footprint-identity-verification-review-10944759)**

**Rating:** 5.0/5.0 stars

_— Adam E._

[Read full review](https://www.g2.com/survey_responses/footprint-identity-verification-review-10944759)

**["Simple, reliable, and just works"](https://www.g2.com/survey_responses/footprint-identity-verification-review-10983477)**

**Rating:** 5.0/5.0 stars

_— Cara K._

[Read full review](https://www.g2.com/survey_responses/footprint-identity-verification-review-10983477)

### [Parallel](https://www.g2.com/products/parallel-solutions-sl-parallel/reviews)

Parallel is the End-to-End AML Software for KYC , Screening & Risk Scoring

**Average Rating:** 4.8/5.0

**Total Reviews:** 32

#### How Do G2 Users Rate Parallel?

- **Ease of Use:** 9.5/10 (Category avg: 9.0/10)
- **Quality of Support:** 9.8/10 (Category avg: 8.9/10)

#### Who Is the Company Behind Parallel?

- **Seller:** [Parallel Solutions SL](https://www.g2.com/sellers/parallel-solutions-sl)
- **Year Founded:** 2020
- **HQ Location:** Barcelona, ES
- **Twitter:** @onparallelHQ  
155 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e651556238af02d1931e0beecf6648e6930851cd7b8e6b9ff53630ada44b7496&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fonparallel%2F&secure%5Burl_type%5D=linkedin_company_website)  
11 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Legal Services
- **Company Size:** 53% Small, 34% Medium

#### What Do G2 Reviewers Say About Parallel?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Parallel, finding it intuitive and customizable for their organizational needs.
- Users appreciate the **customization options** in Parallel, making it adaptable to their specific organizational needs.
- Users value the **exceptional customer support** that fosters community and encourages feedback for continuous improvement.
- Users find the **easy integrations** of Parallel enhance organizational structuring and streamline document processing effectively.
- Users value the **intuitive interface** of Parallel, which simplifies onboarding and enhances the overall experience.

##### Cons

- Users experience **communication issues** with lengthy notifications regarding non-compliant parts, leading to confusion and frustration.
- Users desire more templates and an **e-signature feature** to enhance their experience with Parallel.
- Users desire **more template options** and hope for an integrated e-signature feature in Parallel.

#### What Are Recent G2 Reviews of Parallel?

**["Game-changer in customer management"](https://www.g2.com/survey_responses/parallel-review-8928735)**

**Rating:** 5.0/5.0 stars

_— David P._

[Read full review](https://www.g2.com/survey_responses/parallel-review-8928735)

**["Now organized ans dimple KYC processing processes"](https://www.g2.com/survey_responses/parallel-review-9381501)**

**Rating:** 4.5/5.0 stars

_— DAVID CEDRIC T._

[Read full review](https://www.g2.com/survey_responses/parallel-review-9381501)

#### What Are G2 Users Discussing About Parallel?

- [What is Parallel used for?](https://www.g2.com/discussions/what-is-parallel-used-for) - 1 comment

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Spotlight Categories

[CPQ Software](https://www.g2.com/categories/cpq)

[Contract Management Software](https://www.g2.com/categories/contract-management)

[Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software)

[Managed Detection and Response (MDR) Software](https://www.g2.com/categories/managed-detection-and-response-mdr)

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Similar Categories

- [AI Assistants for Financial Services](/categories/ai-assistants-for-financial-services)
- [Banking as a Service (BaaS)](/categories/banking-as-a-service-baas)
- [Brokerage Trading Platforms](/categories/brokerage-trading-platforms)
- [Construction Loan Management](/categories/construction-loan-management)
- [Core Banking](/categories/core-banking)

- [Deal Sourcing](/categories/deal-sourcing)
- [Debt Management](/categories/debt-management)
- [Digital Banking Platforms](/categories/digital-banking-platforms)
- [Digital Mortgage Closing](/categories/digital-mortgage-closing)
- [Financial Analytics](/categories/financial-analytics)

- [Financial Data APIs](/categories/financial-data-apis)
- [Financial Predictive Analytics](/categories/financial-predictive-analytics)
- [Financial Research](/categories/financial-research)
- [Financial Risk Management](/categories/financial-risk-management)
- [Financial Services CRM](/categories/financial-services-crm)

[Browse Digital Customer Onboarding Themes](/categories/digital-customer-onboarding/themes)

 ![Nathan Calabrese](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan Calabrese")
NC

Researched and written by [Nathan Calabrese](https://research.g2.com/insights/author/nathan-calabrese)

Updated October 3, 2024

Digital customer onboarding software manages the client onboarding process for financial services companies. Financial institutions leverage these tools to provide their customers with a streamlined, digital process for signing up for financial services. The software captures customer data, verifies customer documents, runs that data through a KYC/AML check, creates customer accounts, and facilitates user adoption. Additionally, the solutions provide identity verification functionality to ensure compliance with know your customer (KYC) and anti-money laundering (AML) regulations.

 

Solutions in this category orchestrate customer onboarding journeys, automating the onboarding process for financial institutions from end to end. Some digital customer onboarding tools use AI-powered features to secure live proof of document possession by capturing a selfie with the users’ face and official document, usually a government-issued ID, to verify possession. In addition, digital customer onboarding software typically integrates with [digital banking platforms](https://www.g2.com/categories/digital-banking-platforms) and core [banking software](https://www.g2.com/categories/banking).

 

Regulatory compliance is an integral part of the onboarding process for financial services, so these solutions contain prebuilt rules that can be updated as required to ensure adherence to the wide array of financial services regulations. Digital customer onboarding solutions ensure regulatory compliance financial regulations which include KYC, AML/CTF, FATCA, CRS, Dodd-Frank, EMIR, and MiFID II.

 

To qualify for inclusion in the digital customer onboarding software category, a product must:

 
- Comply with know your customer (KYC) regulations
- Provide a client interface for onboarding
- Allow users to orchestrate customer onboarding journeys
- Be designed primarily for use in financial services
- Include identity verification functionality

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